Customer Reviews for U-Haul at Florida Mall

3,909 reviews

7726 S Orange Blossom Trail   Orlando, FL 32809
(Across from Sky VIew Plaza Directly in front of Pep Boys)

(407) 859-6640

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(407) 859-6640

7726 S Orange Blossom Trail
Orlando, FL 32809
(Across from Sky VIew Plaza Directly in front of Pep Boys)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jerluis C. 
Rating:
3.0

Customer did not leave a comment.

Sarah S. 
Rating:
1.0

Was not the size I ordered and had to take a huge truck. The truck was very old 177000 miles. Full of blows and damage, and with an empty fuel tank. And refuse to give me another truck even though there were more like it. And find out after refueling for $ 30 that the fuel dial just doesn't work

Noach E. 
Rating:
5.0

Customer did not leave a comment.

jagdip H. 
Rating:
5.0

Customer did not leave a comment.

JORGE F. 
Rating:
5.0

Customer did not leave a comment.

Namrata S. 
Rating:
5.0

N/A

Cord P. 
Rating:
5.0

I offer no suggestions to improve on what I experienced. The gentleman who assigned my vehicle also checked it in 2 days later. He was professional and communicated everything clearly. I really appreciate the design of the U-Haul website that made the reservation, check-in, and check-out process all very easy.

Todd M. 
Rating:
5.0

Customer did not leave a comment.

Nancy S. 
Rating:
4.0

Nothing to complain about the service it is great

auvilus D. 
Rating:
5.0

Customer did not leave a comment.

VICTOR Q. 
Rating:
5.0

Nothing

WIDMIA B. 
Rating:
5.0

Customer did not leave a comment.

abdulla A. 
Rating:
5.0

Your doing 100 percent good job. My wait time in person was less than 5 minutes, good job

Will J. 
Rating:
5.0

The people at your locations are always great but your phone representatives are horrible. The last two people I spoke with at your 800 customer service were awful. Most especially the person I just spoke to to reserve for Monday, May 9th. Her attitude was so bad, it's as though I'm bothering her by calling to make a reservation. I am a lifelong sales and customer service person and I never ever talk to customers with such an attitude. Mind you, I'm being very kind and respectful with the process. I was laughing when I called in saying “this must be a busy moving weekend”, I called because I was having difficulty locating a van. In any case, they are paid to assist and I don't need the attitude from them. If you do not wish to assist people then find another job! Thank you, Linda Sheffield 3214416418

Linda S. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Easy pezzi

jasper C. 
Rating:
5.0

Customer did not leave a comment.

Roque R. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

carmelo A. 
Rating:
5.0

Customer did not leave a comment.

Irving D. 
Rating:
5.0

Customer did not leave a comment.

andres N. 
Rating:
5.0

Customer did not leave a comment.

Van J. 
Rating:
5.0

Customer did not leave a comment.

Militza D. 
Rating:
5.0

Outstanding staff. Great customer service.

Amy G. 
Rating:
5.0

Customer did not leave a comment.

Chinita M. 
Rating:
3.0

Customer did not leave a comment.

Mario R. 
Rating:
5.0

Great experience

PAOLA R. 
Rating:
5.0

Customer did not leave a comment.

JAMESLEE M. 
Rating:
5.0

Thank you Adam for your professionalism and clean U-haul office. You also have a fantastic working team assisting your Customers. Bravo!

FLORA M. 
Rating:
5.0

Customer did not leave a comment.

Javier A. 
Rating:
5.0

Customer did not leave a comment.

Otto S. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
4.0

Customer did not leave a comment.

Kent H. 
Rating:
3.0

Customer did not leave a comment.

Bridget H. 
Rating:
5.0

Customer did not leave a comment.

Ariel S. 
Rating:
5.0

Customer did not leave a comment.

VIVIAN O. 
Rating:
5.0

Thanks for your customer care service!

FLORA M. 
Rating:
5.0

Customer did not leave a comment.

GINER Q. 
Rating:
5.0

Customer did not leave a comment.

Lee S. 
Rating:
1.0

Make sure your equipment isn't faulty, specifically the car transports. Your general manager need to learn how to speak to customers and not call them liars as well.

Shiquita A. 
Rating:
4.0

Customer did not leave a comment.

HUGO V. 
Rating:
5.0

Your secret lake location in four corners needs to do better at letting customers know well before arrival if their reservation is not there. I had to drive 90 extra miles to get a truck and drop it off because it was the only location with a 26 footer. Do better

Krystal B. 
Rating:
1.0

Vehicle had a “service TPMS” light on it, and a tire that had a visible bump in the sidewall from being low on air. Had to practically beg the employees to put air in the tires, they only filled the one and also forgot to include the furniture pads I requested with my rental. Would think they'd fill all 4 tires since the TPMS was inactive and they didn't even know or seem to care about it. When I returned the truck, I was surprised to find out that it should never have been allowed to be rented out in the first place! 0/5 stars for this location.

Seth K. 
Rating:
5.0

Love this location very convenient staff very friendly

Afzal S. 
Rating:
4.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

MUY BUENOS , Y PROFECIONALES .MUCHAS GRACIAS EPERO CONTINUEN ASI GRACIAS

Edmundo R. 
Rating:
5.0

Customer did not leave a comment.

DRAGO G. 
Rating:
1.0

Truck was so running so hot passenger had to put feet in seat 1 1/2 months later STILL getting additional toll charges PLUS FEES!!!!!! Ridiculous no one will contact us to explain!!!!!!

AUSTIN S. 
Rating:
5.0

Customer did not leave a comment.

Harry M. 
Rating:
3.0

Customer did not leave a comment.

Takesha J. 
Rating:
4.0

Some of the computer systems were not functioning but the staff worked around and through it very well to mitigate delays. Drop-off was a snap, an associate greeted me upon arrival, disconnected the trailer let me be on way. Overall very good experience.

Jeffrey W. 
Rating:
4.0

great have plm door

Ahmad S. 
Rating:
1.0

Poor

Sinan G. 
Rating:
5.0

Customer did not leave a comment.

luis enrique V. 
Rating:
2.0

Luis excelente José nada receptivo

claudio angel C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

I have picked up and dropped off my rentals at this location in the past. This location is always organized and friendly! I want to point out that the employee by the name of Luis Hernandez was very professional and explained the entire return process and broke down the billing in detail. More U-Haul locations should hire and promote employees such as Luis Hernandez!

Christopher L. 
Rating:
5.0

They were very professional fast service and when I brought it back he came outside Check the vehicle and said you're good to go I will recommend this location

Donald R. 
Rating:
5.0

I just have two big complaints, one: it has very short equipment and time frames availability; two: It's very unfair be charged a $20 fee when returning after hours, when you don't have the choice because they don't allowed to complete the 24 hours rate.

Wanda V. 
Rating:
2.0

133 / 5,000 Translation results The truck had a brake failure. She was worried about driving slowly for fear that she would not brake in time and avoid accidents.

Vanessa M. 
Rating:
5.0

Customer did not leave a comment.

DOROTHEE H. 
Rating:
5.0

the boy who works there is very good and fast

Lenilson P. 
Rating:
4.0

Customer did not leave a comment.

Valentin Lukas O. 
Rating:
4.0

Customer did not leave a comment.

ROBERT K. 
Rating:
4.0

We love renting from this location and do so often. However this time we were given a uhaul truck infested with roaches in the cab. When returned we let the guy know and he said thank you for letting us know and that they would bomb it to take care of the situation but didn't really apologize to us.

Heather K. 
Rating:
3.0

Friendly and prompt service but the vehicle was dirty. I had to sweep and clean the sand/dust to avoid getting my items dirty.

ADAM W. 
Rating:
3.0

The vehicle was in bad condition. The engine light was on, the driver seat was broken, and the steering wheel was wandering. It was very difficult driving the vehicle.

SOPHIANIE R. 
Rating:
1.0

We reserved a truck about three weeks in advance. We arrived at 8:20 the day of. My reservation was for 8:30am they told me that the truck we needed was not returned by the people before us so they made us drive to florida mall location for a truck which was a huge inconvenience because we hired movers as well. I do not plan on renting from you all ever again . I did my part by booking in advance, get there and everything is out of order . Uhual please do better

ZAKIA W. 
Rating:
5.0

Customer did not leave a comment.

NICOLE Z. 
Rating:
4.0

Customer did not leave a comment.

ANGELA H. 
Rating:
4.0

Customer did not leave a comment.

Diogenes R. 
Rating:
5.0

The staff and equipment are always top of the line.

RONALD S. 
Rating:
5.0

Great service. Great price. Everything was perfect.

CLARK G. 
Rating:
5.0

My original order was cancelled without notice. I had to be redirected to this location because the equipment was not at the original when I showed up for my appt and when I called they told me it had been cancelled and I had never been notified. I was never compensated in any way for this mistake. But this location was friendly and helpful and if I need a Uhaul again I would consider this location.

DAVID H. 
Rating:
1.0

They do not deal to change the truck for a smaller one, even they have some available , the truck just have quarter of gas and I returned where excatly is the gage, and I have a picture, but they decide charge me$20 cause I dont know!!!! Andddddd I reserve some movers helpers by the app using Moving Help but the are not available when I called! Its a total disaster my day have to do everything by my self!!!!!

Magdalena M. 
Rating:
5.0

Customer did not leave a comment.

AGUSTIN F. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
3.0

Customer did not leave a comment.

LaQuisha B. 
Rating:
5.0

Customer did not leave a comment.

RONALD C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Local store and staff were awesome. Website took more effort than necessary to find a store near Costco when you just moved here and don't know the area. Prices of trucks are similar for local moves. Just help me find a truck - when prices are similar size doesn't matter too much. If found a competitor without 8 pages of upsells, I'd use them. Enough already. Car rentals get it when you create a profile they don't hound you for upsells. I love the easy cancellations. It took three to four scheduling attempts to get it done.

CHAD P. 
Rating:
5.0

The orange blossom trail crew was amazing! To improve, be sure to send your “valued customer” an email when the location at which they are supposed to pick up the truck changes, even if it's hours in advance, and be sure the new location ACTUALLY has a truck. I was never sent an email about the change, went to the Uhaul location, they sent me to a gas station in a terrible neighborhood who had absolutely no trucks on their lot that day, and luckily, he told me to go to the orange blossom trail location a few miles down the road where they luckily had a truck that was available. The men working the retail area were amazing and were the only reason I kept my cool after going on the wild goose chase that your reservation system sent me on. Please, for the love of god, do better.

ZACHARY W. 
Rating:
5.0

Jose and Adam and Dominik did a great job.

ROBERT H. 
Rating:
5.0

Excelent

LUIS R. 
Rating:
5.0

Customer did not leave a comment.

ROSEMARY P. 
Rating:
5.0

Always a great experience at this particular location! I rent every 2 weeks and have had no issues.

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

BEATRIZ B. 
Rating:
5.0

Customer did not leave a comment.

NICOLAUS B. 
Rating:
5.0

Staff was very friendly and helpful. Good experience.

METRE L. 
Rating:
5.0

Well done

TANYA B. 
Rating:
4.0

Customer did not leave a comment.

VICTOR R. 
Rating:
5.0

Customer did not leave a comment.

Andy H. 
Rating:
5.0

None

DERRICK N. 
Rating:
5.0

The gentleman at the counter was phenomenal! He was very pleasant and had great communication, it was a hassle free pick up and check out. HE DESERVES A RAISE!

JESSICA V. 
Rating:
5.0

Customer did not leave a comment.

GABRIELA C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER T. 
Rating:
1.0

Rude and not helpful employees.

JINESKA D. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH V. 
Rating:
5.0

They were very helpful

Allyson L.  |  Overall Experience 
Rating:
5.0

Thank you! It was a great storage experience. I will do it again when needed.

daphanie r.  |  Overall Experience 
Rating:
5.0

team was super helpful

ROBERT F.  |  Overall Experience 
Rating:
4.0

Good Service

Kristine H.  |  Overall Experience 
No reviews have been submitted for this location.

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