Customer Reviews for U-Haul at Garrison & Jewell

4,559 reviews

9190 W Jewell   Lakewood, CO 80232
(@ Garrison)

(303) 986-5873

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(303) 986-5873

9190 W Jewell
Lakewood, CO 80232
(@ Garrison)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
4.0

This was an overall good experience. Just so you know, you can't leave your car there but! There is a lot across the road where you can park and it's a church parking lot so they're rarely there, just don't try to move on a Sun 🤣! I moved on a Fri and everything worked out great.

JASON H. 
Rating:
5.0

Customer did not leave a comment.

Jonathan L. 
Rating:
5.0

Everything was great. Great group.

Douglas W. 
Rating:
5.0

Customer did not leave a comment.

Carl G. 
Rating:
5.0

Customer did not leave a comment.

Jessica B. 
Rating:
5.0

Customer did not leave a comment.

Thomas V. 
Rating:
5.0

Customer did not leave a comment.

Lisa T. 
Rating:
5.0

Customer did not leave a comment.

Mick M. 
Rating:
5.0

My experience was superb! Attendant was organized, ready, answered all of my questions and clarifications. The truck was clean and well-maintained. I appreciate service of this kind - particularly recently when “Customer Service” appears as an oxymoron!

Cheryl A. 
Rating:
5.0

Customer did not leave a comment.

Jonathan L. 
Rating:
3.0

Customer did not leave a comment.

Margaret D. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C. 
Rating:
5.0

Customer did not leave a comment.

NIKKI C. 
Rating:
5.0

Best location we have rented from.

Cheri B. 
Rating:
5.0

Customer did not leave a comment.

Isaac M. 
Rating:
1.0

Have used this store 3 times since the beginning of July. They say they send you a copy of the final bill. They never sent them. The vehicles are super dirty on the inside. In the future I will use a different company. I would still like copies of the 3 times I used them. Sincerely, Robert Rust

RobertA R. 
Rating:
5.0

Customer did not leave a comment.

NICOLAE O. 
Rating:
3.0

Trucks were clean and well kept. 3 stars because employee checking me in was a bit rude. Overall easy process.

Caroline W. 
Rating:
5.0

Very easy to rent and service was great.

Thomas B. 
Rating:
3.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Shayne was extremely friendly and helpful. He was very apologetic for the condition the vehicle was in when we picked it up.

stacy O. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
4.0

Customer did not leave a comment.

Edgar P. 
Rating:
2.0

Staff was really rude and not friendly at all. I won't be back to this location again.

LUCAS K. 
Rating:
3.0

Don't give me a truck with a broken transmission

Gregory L. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
4.0

Customer did not leave a comment.

Daryl S. 
Rating:
3.0

Need parking on site for customers

Utsarga B. 
Rating:
5.0

Nothing, the employee that helped us is excellent

Charles J. 
Rating:
5.0

Customer did not leave a comment.

Tracy N. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
4.0

Customer did not leave a comment.

Danyelle G. 
Rating:
5.0

Well taken care of, so will recommend to others

robert K. 
Rating:
5.0

I did not need to go inside. The tech was very courteous and friendly

Douglas C. 
Rating:
5.0

Everything was Great! From on-line order to pick up to return. First Class!

Jim W. 
Rating:
5.0

Customer did not leave a comment.

Gailln G. 
Rating:
5.0

I have had to rent from Shane and his crew for a few weeks in a row now and I have been treated with respect, forgiven for being a little late, and they are always happy to see me. That means a lot to me and it is the essence of great customer service. I won't rent from anyone else. Highly recommend!

Melissa M. 
Rating:
5.0

Customer did not leave a comment.

ANDREW E. 
Rating:
5.0

Great experience with the service and truck we rented. Everything went very smoothly. Highly recommend.

Rebecca S. 
Rating:
4.0

I never received my return receipt which I was supposed to get by email.

Jeffrey W. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Kyla E. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
4.0

Clean the windshield everytime after each use!!!

Rene C. 
Rating:
5.0

Customer did not leave a comment.

Ernest M. 
Rating:
5.0

No issues! Great service!

Pat W. 
Rating:
5.0

Customer did not leave a comment.

Ralph C. 
Rating:
5.0

It is a very small parking lot.

Sherry B. 
Rating:
5.0

Shane was very helpful.

Jason W. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Great customer service. I'd recommend this location to anyone.

Colin D. 
Rating:
4.0

Customer did not leave a comment.

Nathan L. 
Rating:
5.0

Customer did not leave a comment.

Jared H. 
Rating:
5.0

Customer did not leave a comment.

Jason T. 
Rating:
4.0

Customer did not leave a comment.

Aurelia D. 
Rating:
5.0

The young man running this location does an excellent job. Highly recommend!

Mike H. 
Rating:
5.0

Customer did not leave a comment.

William J. 
Rating:
5.0

Great staff

Andrew F. 
Rating:
5.0

We have used UHaul at Garrison and Jewell several times. Again they did not disappoint. We have always had great service and reasonable prices.

DARLENE E. 
Rating:
5.0

Customer did not leave a comment.

Kara B. 
Rating:
2.0

Uhaul trailer was not properly installed resulting in the trailer falling off hitch. Would not recommend this location

Michael R. 
Rating:
1.0

I reserved the truck for a full day. I was a running a little behind and a service rep called and said i need to pick up now or theyd cancel me. Not telling me they changed my reservation time. I selected no contact pick up as i have a disability and rather not be around people, the website said i had to go inside. I went inside and as they changed my reservation time without telling me, there were no trucks available. I had to wait and when i truck finally came i told them ill do the online stuff for pickup. They told me that i couldn't and made me go through the at counter process. I will never in my life use uhaul again. Terrible terrible service.

Adam W. 
Rating:
5.0

Customer did not leave a comment.

Allison P. 
Rating:
5.0

It's all good

Alberto R. 
Rating:
5.0

Customer did not leave a comment.

Diane H. 
Rating:
5.0

Easy process nice employees

Emilee T. 
Rating:
5.0

Customer did not leave a comment.

Donna H. 
Rating:
5.0

No issues. Smooth and easy. The gentleman that helped me was personable and professional.

Terri Y. 
Rating:
5.0

Super quick drop off, barely had to get out of the car

Lauren T. 
Rating:
5.0

This site is the best U Haul store I have ever dealt with.Top notch!!!

Terry C. 
Rating:
5.0

Great! In / out. No problems.

Philippe R. 
Rating:
5.0

I thought everything was perfect nothing to work on very impressive

Cassandra M. 
Rating:
5.0

Be consistent, and I'm sure everybody will be happy.

Russell A. 
Rating:
5.0

Great customer service!!!

Amber W. 
Rating:
1.0

Rude staff, and I'm sure you will write me off as a crazy lady, but I'm not. I'm just a normal person, having to move everything by herself, and it just would've been a lot better if the staff was nice.

Kallee B. 
Rating:
5.0

Customer did not leave a comment.

JOSH G. 
Rating:
5.0

Customer did not leave a comment.

Artie F. 
Rating:
5.0

Great service!

Kristin B. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

No change

Kritsada C. 
Rating:
5.0

Customer did not leave a comment.

Kristina W. 
Rating:
5.0

Brandon was great

Darline S. 
Rating:
5.0

Customer did not leave a comment.

Ted S. 
Rating:
5.0

Customer did not leave a comment.

Nelson B. 
Rating:
5.0

Customer did not leave a comment.

MONSERRAT B. 
Rating:
3.0

I asked for the 2 bedroom truck but received the studio truck. I was told the truck had 3/4 tank of gas and if I brought it back the same I would not be charged more—-I brought it back at 3/4 tank but was charged an extra $8-9 for gas because on the paperwork the outgoing gas level was higher than 3/4. 79 cents per mile is additional charge—-they advertise $29.95 for the truck but that is the charge only if you do not drive the truck anywhere—I never appreciate this type of misleading advertising.

eric P. 
Rating:
2.0

I rented a van from 8am one day to 8am the next day. By the time I got the van, due to a line at the counter, it was around 8:30am. I returned the van around 8:58am the next day, before the location opened at 9am. The employee told me I wouldn't be charged a late fee since I had it back before 9am. When I got my bill, I was charged for two days and two days of insurance - contrary to what I was told. If I knew that was going to be the case, I wouldn't have rushed to bring the van back basically on time and would have kept it for an entire second day. Very disappointed that I was told one thing and billed for another. I will not be renting from this location again and would not recommend them to others.

Ethan A. 
Rating:
3.0

The employees were not very friendly and they made me park in another parking lot and wouldn't allow us to parking lot of the uhaul facility other than that it was a decent experience

Zach D. 
Rating:
5.0

Absolutely wonderful. No issues at all even when we needed it for an extra day

Dustin W. 
Rating:
5.0

Nothing...everything was perfect.

Daniel T. 
Rating:
5.0

Customer did not leave a comment.

edward F. 
Rating:
3.0

Customer did not leave a comment.

Michelle K. 
Rating:
5.0

Customer did not leave a comment.

Michelle F. 
Rating:
5.0

Was a great experience, front counter worker had a lot on his plate but got it done somehow.

Brian S. 
Rating:
5.0

Excellent service....quite impressed.

Sanjiv G. 
Rating:
5.0

Customer did not leave a comment.

Linda B. 
Rating:
5.0

Customer did not leave a comment.

Rosa M. 
Rating:
5.0

Customer did not leave a comment.

Michelle F. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top