Customer Reviews for U-Haul at Independence Blvd

5,443 reviews

6601 E Independence   Charlotte, NC 28212
(W Of WT Harris Blvd)

(704) 536-7785

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(704) 536-7785

6601 E Independence
Charlotte, NC 28212
(W Of WT Harris Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

My Uhaul was towed and they were very understanding.

Anetra C. 
Rating:
5.0

Great customer service both coming and going. Office personnel were very nice and helpful. They were very busy but managed to help everyone.

Bruce C. 
Rating:
5.0

Customer did not leave a comment.

Antoine J. 
Rating:
5.0

Good service, kindly staff, clean equipment.

Jingu K. 
Rating:
5.0

Nothing to improve. All personnel were excellent!

Jerry M. 
Rating:
5.0

Customer did not leave a comment.

Tara S. 
Rating:
2.0

The people at this location were phenomenal. However, it wasn't this location that was the "recommended" location. That location was 4500 Monroe Road where we initially tried to drop off the trailer and the uhaul. However, there was only one person at that location who was physically unable to unhook the trailer, so we had to go to another. Also, while we were there in the office, a woman from the business next door came in and berated my wife who was 7 months pregnant at the time for parking in "her businesses parking spot" which was NOT clearly marked. This was my first experience dealing with people in a new city and we were NOT happy at all with this experience.

Tom J. 
Rating:
4.0

Customer did not leave a comment.

Laurie V. 
Rating:
5.0

Very friendly and helpful

HUSAM A. 
Rating:
5.0

Customer did not leave a comment.

Jamie S. 
Rating:
5.0

Friendly staff and very helpful! the enclosed trailer I rented did NOT have a tongue jack and was really hard for two people to hook and unhook. Why no tongue jack ??? other than it was a maintenance nightmare because of people that had absolute no business renting a trailer...

cecil C. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Denice R. 
Rating:
5.0

The guy working at this location was very nice and helpful!

Chris C. 
Rating:
5.0

The owner is very professional. The would use this location again and recommend to a friend.

william P. 
Rating:
5.0

Customer did not leave a comment.

Shirley V. 
Rating:
5.0

Customer did not leave a comment.

Torkwase B. 
Rating:
5.0

Need a larger lot

Frank S. 
Rating:
5.0

Denzell Adams did an outstanding job with his customer service. He explained every process he was taking to let me know how U Haul policy is implemented. He even was considerate enough to offer a few bottles of cold water after I told him that I had moved a 3 bedroom house and storage by myself. He was a very professional and decent individual.

Derrick B. 
Rating:
5.0

Customer did not leave a comment.

alyssa pietro G. 
Rating:
5.0

Customer did not leave a comment.

Sunil D. 
Rating:
5.0

Make sure a truck is not rented literally on empty. Not exaggerating there was literally 0 miles left till empty. I had to pay for someone else's selfishness when I am already going through an extremely stressful move.

Emily P. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

Whitney E. 
Rating:
5.0

Best uhaul place I've used! Front desk was efficient, friendly and helpful. Thank you

Alexandra S. 
Rating:
5.0

Nothing. Manager is great and everyone there is friendly and nice. Wouldn't go anywhere else. Thank you

Matthew B. 
Rating:
5.0

The best service I've ever received at a UHaul location. Denzel was the best!

Mitch P. 
Rating:
1.0

There were bugs into the uhaul and the man tried to say we were lying even though we had bug bites all over us. Then said he could only take $30 off of the uhaul but still tried to charge me after I was done with it.

Serena W. 
Rating:
5.0

10 minutes pickup time and 2 minutes drop off time. Doesn't get in better than that. Did all paper work on line!

Doug B. 
Rating:
5.0

Customer did not leave a comment.

Steve D. 
Rating:
4.0

my email receipt was delayed, but eventually completed

James H. 
Rating:
5.0

Denzell the manager was great! He was very courteous, professional, and fast. I hope that he gets this message and keeps up the amazing work :) Have a great day!

Roxana M. 
Rating:
2.0

I paid for a dolly and furniture mats and received neither from the Independence location.

Rachel D. 
Rating:
5.0

I was a bit confused with the gas. I thought I returned the truck with the same amount of gas when I leave but was charged $34 or so for fuel charge.

Jamie W. 
Rating:
5.0

Customer did not leave a comment.

DIAMANTE L. 
Rating:
5.0

Great service.

James H. 
Rating:
5.0

Customer service was Above and beyond great service

Tyrone B. 
Rating:
4.0

Customer did not leave a comment.

Carlos V. 
Rating:
5.0

Customer did not leave a comment.

Kenneth D. 
Rating:
4.0

Customer did not leave a comment.

JOHN S. 
Rating:
3.0

Customer did not leave a comment.

Shaneeka T. 
Rating:
5.0

Customer did not leave a comment.

Aleksandr T. 
Rating:
5.0

Great customer service with Agents on Duty.

VIVIAN M. 
Rating:
5.0

Denzel is a rockstar! He was super busy since he was the only employee there, but he was still efficient, kind, and thorough. Denzel was checking in returned vehicles, helping us get into our rentals, and managing people's questions all at once with a friendly and helpful demeanor. Whatever you're paying Denzel, pay him more! :) He makes UHaul look good!

April B. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Aleksandr T. 
Rating:
5.0

Great experience...every employee i encountered was very helpful and courteous! My new go-to uhaul location

Adam S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth H. 
Rating:
5.0

The general manager Denzel was very knowledgeable, helpful and friendly. He hooked up the trailer and I was on my way in a few minutes.

ROBERT L. 
Rating:
4.0

Customer did not leave a comment.

Kurt S. 
Rating:
1.0

I had to wait more than 30 minutes in line and for the truck to be available. My contract said the truck had 1/4 tank it had less 3/16. The associate said she would credit the difference when I returned it with a 1/4 tank. I'm sure I'll never see that credit. In short, it was a terrible experience. Everyone working at that site should be reprimanded. Their customer service was very poor. I will never rent from that facility again. That was my 3rd rental in as many months. This was a terrible experience! Never again!!

Greg T. 
Rating:
5.0

Customer did not leave a comment.

Martha D. 
Rating:
5.0

First of all, I want to commend the staff here for their persistence and ability with helping me out. Nothing negative to say about this location or it's staff. Very happy with them. My problem resides with UHaul. I reserved a pickup truck and auto transport as a combined single reservation (not separately). UHaul knew I intended to use the pickup truck to pull the auto transport trailer. The first issue came up a day before pickup. My reservation was set up to pickup at a location 20 minutes away, both truck and trailer. I was now told I needed to pick up the truck at a location 40 minutes away, and then go get the trailer at a separate location 10 minutes further away. This not only added mileage to my trip (good for UHaul to collect more money from me) but extra time away from other things I had been working on. I called UHaul and nobody could offer any discounts on the reservation nor the mileage rate. I needed the truck so I said “so be it”. I went to pick the truck up the next day, drove to get the trailer, and wouldn't you know it, UHaul says “the pickup truck isn't capable of towing the auto transport trailer”. So, I'm told to go back to the truck rental location and get a 10' box truck. I run back over and the crew at the truck rental location already had everything ready for me, so off I went with the new truck back to get the trailer. But once again, after getting there, UHaul again says the new truck cannot haul the trailer. So I get sent back to get a 15' truck (right before the truck rental place closed). Thankfully, this truck passed and was allowed to tow the trailer. My portion of the rental went well, the truck and trailer were perfect for what I needed. Upon returning the trailer, the staff was on the yard already and I had the trailer dropped off in less than 5 minutes. Super simple. Same for the truck drop off, very simple… but because I now had to rent a 15' truck instead of the pickup, my reservation went from $114 to $185. This was also due to the higher amount of mileage I had to drive due to not being able to pick up from my choice of locations. The kicker? I got charged mileage for the two trucks that I drove to get the trailer that weren't compatible for the trailer. Go figure. I've rented just the trailer from UHaul before, and if I need one again, maybe I'll rent a trailer… but I'll never rent the truck and trailer combined again. This experience was only saved due to the good people that are working at both locations I visited.

Cole R. 
Rating:
5.0

Customer did not leave a comment.

Norie D. 
Rating:
5.0

We had a good experience with this rental. Thanks

Bill F. 
Rating:
2.0

Customer did not leave a comment.

ROBERTO S. 
Rating:
5.0

The manager here is very efficient. Thankful for his courteous and helpfulness. I rent here often because of the great service here.

TERESA C. 
Rating:
3.0

Customer did not leave a comment.

Ikeizja L. 
Rating:
5.0

Customer did not leave a comment.

Samantha M. 
Rating:
5.0

Louisa could not have been nicer. She did a great job!

David R. 
Rating:
5.0

The return went perfectly.

Charles T. 
Rating:
5.0

The ladies Saturday, they took care of us. Very professional! Dropping off the truck Sunday was smooth and quick. I would definitely recommend this location!

Kayla M. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey M. 
Rating:
5.0

Customer did not leave a comment.

Omer F. 
Rating:
5.0

Customer did not leave a comment.

Bruce C. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth T. 
Rating:
5.0

Customer did not leave a comment.

Arrione M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
5.0

The gentlemen who helped me pickup had a General Managers shirt on and was excellent. Knew what he was about and had me hooked up and out the door very quickly.

John R. 
Rating:
5.0

I know there's always room for improvement, but this place is fine just the way it is... It's the only U-Haul I go to.

James T. 
Rating:
5.0

Customer service girls are amazing. Very knowledgeable and through.

Nora F. 
Rating:
3.0

The lady that helped me was very pleasant I wish I knew her name but she was outstanding

Ken S. 
Rating:
2.0

Customer did not leave a comment.

Bianca G. 
Rating:
5.0

Customer did not leave a comment.

Bruce T. 
Rating:
5.0

Customer did not leave a comment.

Tim E. 
Rating:
5.0

Customer did not leave a comment.

Susan H. 
Rating:
1.0

Staff was rude..Tried to charge me 30 bucks for gas because their logs were incorrect…I left with 3 quarters of a tank and brought it back on that..I literally drove 6 miles.The service lady was rude and loud..I will never ever ever rent another U haul again..Thank your employee

Tega B. 
Rating:
1.0

Next time, please put in the correct customer information instead of using a random customer's name, number, address and phone number to book a reservation for someone else. At the VERY least, fix it when the customer whom you falsely used their information calls and requests to be removed from a rental agreement 600 miles away that they had nothing to do with.

Vince C. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

VADYM M. 
Rating:
5.0

Customer did not leave a comment.

Cesar R. 
Rating:
4.0

Customer did not leave a comment.

david L. 
Rating:
5.0

Customer did not leave a comment.

RASHAN B. 
Rating:
3.0

Reserved for pickup to occur 25 minutes closer to my storage facility. Was told this is where the equipment was located.

Edward V. 
Rating:
5.0

The counter staff member was very professional and kind. I was irritated with the mobile check in process not working. He professionally de-escalated the situation and had me on my way. I appreciate great customer service.

Mohamed C. 
Rating:
5.0

Very good location, and supervisor very helpful.

Richard M. 
Rating:
2.0

The pick-up location was changed with less than two hours notification to me. This was a major inconvenience. The truck given to me had a lot of problems - low tire pressure, warning message on the dashboard, broken sun visor, loose gas cap. When I returned the truck, I was billed incorrectly for fuel when I had replaced more than I used. (The fuel charge was removed when I disputed it.)

Jack H. 
Rating:
5.0

Service was great!

Charles E. 
Rating:
5.0

Everything was great

Jeffrey C. 
Rating:
5.0

Staff were very professional and knowledgeable.

Debra M. 
Rating:
1.0

Although the facility was clean the customer service I received during dropping the vehicle back was beyond horrible. Not only was my question not answered but as I was outside talking to my son dad the cashier rushed outside and started fussing at him. He didn't have an interaction with you and we didn't deserve to be handled in that matter. The manager on duty rushed over after hearing the employee yet he defended her and gave me the finger. We will not be back

Karima P. 
Rating:
5.0

Customer did not leave a comment.

AMIT A. 
Rating:
1.0

The whole experience from start was horrible.

MICHELENE P. 
Rating:
5.0

The gentleman who checked me in and out was professional, efficient, friendly, and Is the type of individual I would want working for my organization. 🙏

Chris W. 
Rating:
5.0

Great general manager - knowledgeable and friendly.

CHARLES N. 
Rating:
5.0

I rent often from this location and the whole team is always organized, fast and professional. Great to deal with!!

Marc E. 
Rating:
5.0

The gentleman helping me was awesome. He was the same person that helped during the pickup and drop off. I wish I could recall his name.

Scott A. 
Rating:
5.0

Ayyyyeeeeee!

Samuel E. 
Rating:
5.0

Fix your doors so that they don't randomly open at 60mph on a freeway.

Ronald M. 
Rating:
5.0

The customer was a great

MODIBO S. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top