Customer Reviews for U-Haul at Independence Blvd

5,493 reviews

6601 E Independence   Charlotte, NC 28212
(W Of WT Harris Blvd)

(704) 536-7785

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(704) 536-7785

6601 E Independence
Charlotte, NC 28212
(W Of WT Harris Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Kelvin M. 
Rating:
5.0

N/a

Donnie D. 
Rating:
5.0

Very professional agent

Carey D. 
Rating:
5.0

Customer did not leave a comment.

Nancy H. 
Rating:
4.0

Customer did not leave a comment.

Les E. 
Rating:
5.0

Quick, efficient and very friendly

susan K. 
Rating:
5.0

Customer did not leave a comment.

Lee D. 
Rating:
5.0

The team was all very friendly and helpful

Jason P. 
Rating:
5.0

Customer did not leave a comment.

Willam G. 
Rating:
5.0

Customer did not leave a comment.

hafsa A. 
Rating:
5.0

Customer did not leave a comment.

Andrew O. 
Rating:
5.0

Heather was very helpful. Thanks

Susannah B. 
Rating:
1.0

Not only it took 5hrs to get a truck with no key to unlock the lock on the truck! We had to go back and get a key to unlock the truck yo yes it !! The truck was full of white and gray dog hair everywhere in the cab to drive the truck was full of dog hair and stunk like wet dog !! My husband and I both give ate alive with fleas!!!!! That was tithe worst day ever!! Needless to say I cleaned up the nasty truck and dropped it off which took over a hour the next day!! My husband was a service manager fir over 50 years and said he had never see such a disorganized and totally rude behavior from your employer's! We will never use U Hall again and I will post on face book how bad this experience was!!!!!!!!!!!!

SONIA M. 
Rating:
5.0

Awesome service, everyone who works there is super nice and super helpful! Would definitely rent a uhaul from here again!

Briana V. 
Rating:
5.0

Customer did not leave a comment.

Jorge S. 
Rating:
5.0

Customer did not leave a comment.

JOHNNIE H. 
Rating:
5.0

Hands-down the best place to rent a U-Haul. The manager was outstanding and we will definitely use this location again.

Cory S. 
Rating:
1.0

Customer did not leave a comment.

Denis I. 
Rating:
3.0

The 26” truck was dirty. The auto trailer brake lights did not work.

Batrina M. 
Rating:
5.0

Customer did not leave a comment.

Henry H. 
Rating:
5.0

Excellent service, friendly location owner

Larry C. 
Rating:
4.0

Original location did not have our truck, did not inform us of that until we arrived. Sent us to a new location. They should have emailed us prior to pick up. Would not recommend first rental place.

Jack R. 
Rating:
5.0

The owner was amazing! Great customer service, high energy, kind, considerate, generous, and goes above and beyond for customers!

Fredrica H. 
Rating:
5.0

Customer did not leave a comment.

CARL F. 
Rating:
4.0

Customer did not leave a comment.

Chris B. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Great service

anar R. 
Rating:
3.0

The service engine light was on in the truck. A man pulled the truck to the front, but didn't go over anything with me or tell me the light was on. I noticed as I was pulling off. When I called to ask about it, I was told to call roadside assistance. The gentleman who helped me with putting my Jeep on the trailer was extremely helpful and professional.

Emerald H. 
Rating:
5.0

Wow !!!! one stop shop for moving. Very friendly. Price high but worth it

Kristen V. 
Rating:
5.0

Nothing! This was such a stress free move and I appreciate all the help.

Nidhi D. 
Rating:
5.0

Customer did not leave a comment.

brandon B. 
Rating:
5.0

Customer did not leave a comment.

Vanessa W. 
Rating:
3.0

If your going to change a pick up or drop off location by 30+ miles then make sure to actually speak to the renter directly on a phone call in advance. Offer options so the customer isn't driving all over the state with today's gas prices to get a truck they reserved.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

willy D. 
Rating:
5.0

Customer did not leave a comment.

Lee W. 
Rating:
5.0

The people working there are fantastic and your best assets. They are very friendly and helpful, as well as efficient. A great image for your company!!!

Joseph S. 
Rating:
4.0

Customer did not leave a comment.

Dan S. 
Rating:
3.0

First, we were charged for a dolly and moving pads that were not reserved/requested. Then were told the truck was returned "empty" and charged 87.50 (for 10 gallons fuel). We have the recpt for the fuel. we added. It was not returned empty, but right at a quarter of a tank, which is what was agreed to. Next time, I'm photographing the gas gauge and documenting the mileage. Be honest, folks. That is what you can do for the next customer. One more thing, in this location you can only turn right onto Independence Expressway. If that is not the direction you are headed, be prepared to drive several miles before being able to exit, and then drive all the way back. This is an easy way to drive up the milage fees by not mentioning this.

MaryThia P. 
Rating:
5.0

Nothing, Heather and her manager were terrific

Laurie B. 
Rating:
5.0

Customer did not leave a comment.

Michele F. 
Rating:
5.0

Yes

GEORGE S. 
Rating:
5.0

I have had a great experience each time at this location.

Hal Q. 
Rating:
5.0

Customer did not leave a comment.

Doug B. 
Rating:
5.0

Customer did not leave a comment.

Doug B. 
Rating:
5.0

The woman behind the counter was very busy but addressed everyone that came in.

Bianca M. 
Rating:
4.0

YOUR SOUTH BLVD AND SHARON RD LOCATIONS SUCKED. FINALY GOT THE TRAILER AT E INDEPENDENCE BLVD AFTER TRYING FOR DAYS.

Paul B. 
Rating:
2.0

the truck was streaming water onto me while driving. It was running right down the seatbelt. I was driving with a wet ass for four hours. Complete bullshit.

James H. 
Rating:
5.0

Customer did not leave a comment.

Rhonda G. 
Rating:
5.0

I felt the customer service was good.

Deonte H. 
Rating:
5.0

Very helpful and resourceful when I needed extra help. Thank you Ladies and gentleman for everything.

Tamesha K. 
Rating:
5.0

My Uhaul was towed and they were very understanding.

Anetra C. 
Rating:
5.0

Great customer service both coming and going. Office personnel were very nice and helpful. They were very busy but managed to help everyone.

Bruce C. 
Rating:
5.0

Customer did not leave a comment.

Antoine J. 
Rating:
5.0

Good service, kindly staff, clean equipment.

Jingu K. 
Rating:
5.0

Nothing to improve. All personnel were excellent!

Jerry M. 
Rating:
5.0

Customer did not leave a comment.

Tara S. 
Rating:
2.0

The people at this location were phenomenal. However, it wasn't this location that was the "recommended" location. That location was 4500 Monroe Road where we initially tried to drop off the trailer and the uhaul. However, there was only one person at that location who was physically unable to unhook the trailer, so we had to go to another. Also, while we were there in the office, a woman from the business next door came in and berated my wife who was 7 months pregnant at the time for parking in "her businesses parking spot" which was NOT clearly marked. This was my first experience dealing with people in a new city and we were NOT happy at all with this experience.

Tom J. 
Rating:
4.0

Customer did not leave a comment.

Laurie V. 
Rating:
5.0

Very friendly and helpful

HUSAM A. 
Rating:
5.0

Customer did not leave a comment.

Jamie S. 
Rating:
5.0

Friendly staff and very helpful! the enclosed trailer I rented did NOT have a tongue jack and was really hard for two people to hook and unhook. Why no tongue jack ??? other than it was a maintenance nightmare because of people that had absolute no business renting a trailer...

cecil C. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Denice R. 
Rating:
5.0

The guy working at this location was very nice and helpful!

Chris C. 
Rating:
5.0

The owner is very professional. The would use this location again and recommend to a friend.

william P. 
Rating:
5.0

Customer did not leave a comment.

Shirley V. 
Rating:
5.0

Customer did not leave a comment.

Torkwase B. 
Rating:
5.0

Need a larger lot

Frank S. 
Rating:
5.0

Denzell Adams did an outstanding job with his customer service. He explained every process he was taking to let me know how U Haul policy is implemented. He even was considerate enough to offer a few bottles of cold water after I told him that I had moved a 3 bedroom house and storage by myself. He was a very professional and decent individual.

Derrick B. 
Rating:
5.0

Customer did not leave a comment.

alyssa pietro G. 
Rating:
5.0

Customer did not leave a comment.

Sunil D. 
Rating:
5.0

Make sure a truck is not rented literally on empty. Not exaggerating there was literally 0 miles left till empty. I had to pay for someone else's selfishness when I am already going through an extremely stressful move.

Emily P. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

Whitney E. 
Rating:
5.0

Best uhaul place I've used! Front desk was efficient, friendly and helpful. Thank you

Alexandra S. 
Rating:
5.0

Nothing. Manager is great and everyone there is friendly and nice. Wouldn't go anywhere else. Thank you

Matthew B. 
Rating:
5.0

The best service I've ever received at a UHaul location. Denzel was the best!

Mitch P. 
Rating:
1.0

There were bugs into the uhaul and the man tried to say we were lying even though we had bug bites all over us. Then said he could only take $30 off of the uhaul but still tried to charge me after I was done with it.

Serena W. 
Rating:
5.0

10 minutes pickup time and 2 minutes drop off time. Doesn't get in better than that. Did all paper work on line!

Doug B. 
Rating:
5.0

Customer did not leave a comment.

Steve D. 
Rating:
4.0

my email receipt was delayed, but eventually completed

James H. 
Rating:
5.0

Denzell the manager was great! He was very courteous, professional, and fast. I hope that he gets this message and keeps up the amazing work :) Have a great day!

Roxana M. 
Rating:
2.0

I paid for a dolly and furniture mats and received neither from the Independence location.

Rachel D. 
Rating:
5.0

I was a bit confused with the gas. I thought I returned the truck with the same amount of gas when I leave but was charged $34 or so for fuel charge.

Jamie W. 
Rating:
5.0

Customer did not leave a comment.

DIAMANTE L. 
Rating:
5.0

Great service.

James H. 
Rating:
5.0

Customer service was Above and beyond great service

Tyrone B. 
Rating:
4.0

Customer did not leave a comment.

Carlos V. 
Rating:
5.0

Customer did not leave a comment.

Kenneth D. 
Rating:
4.0

Customer did not leave a comment.

JOHN S. 
Rating:
3.0

Customer did not leave a comment.

Shaneeka T. 
Rating:
5.0

Customer did not leave a comment.

Aleksandr T. 
Rating:
5.0

Great customer service with Agents on Duty.

VIVIAN M. 
Rating:
5.0

Denzel is a rockstar! He was super busy since he was the only employee there, but he was still efficient, kind, and thorough. Denzel was checking in returned vehicles, helping us get into our rentals, and managing people's questions all at once with a friendly and helpful demeanor. Whatever you're paying Denzel, pay him more! :) He makes UHaul look good!

April B. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Aleksandr T. 
Rating:
5.0

Great experience...every employee i encountered was very helpful and courteous! My new go-to uhaul location

Adam S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth H. 
Rating:
5.0

The general manager Denzel was very knowledgeable, helpful and friendly. He hooked up the trailer and I was on my way in a few minutes.

ROBERT L. 
Rating:
4.0

Customer did not leave a comment.

Kurt S. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top