Customer Reviews for U-Haul at Independence Blvd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Independence Blvd

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carloyn M.
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The facility was very beautiful nice and clean but when I rented the truck I needed a hand truck they said it would be available and wasn't the truck was very disappointing I call it Grandpa cuz it ran so slow and it was a gas guzzler to LOL I think they should have paid me to drive the truck instead of me paying $104 a little disappointed about that but they need to get rid of Grandpa slash gas guzzler

David H.
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Tiago D.
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Robert S.
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Getahun G.
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SOMBOUNE M.
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Very good services

adrian D.
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CHARLES E L.
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All went well and quickly !!

Herbert N.
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Jeffrey K.
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Jorge R.
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I used the phone rental to rent my truck, was a great experience picking up the truck. When I was using the website to return the truck it kept crashing on me and would log me out. I tried over 7 times to return truck but kept getting logged out. Luckily a very helpful representative at the store was able to help me return the truck.

paul J.
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Always helpful!

Tiago R.
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Nadine O.
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Will R.
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Harold M.
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reginald W.
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It was great!

James S.
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Stephen W.
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Nothing...the people at this location were super helpful and friendly. Office was clean and spacious and they had plenty of equipment. All around first rate location.

Stéphane M.
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Mahogany M.
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I love the 2 people that helped us really nice and friendly !!

Timothy K.
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Reservation cancelled because wrong phone number given (our fault). But caused re-do of reservation while enroute to pick up location (half hour or so) late. Seems a bit too eager to close out a reservation, albeit confirmation not confirmed as per policy. Still able to get a rental unit we needed. All's well that ended well.

Paris J.
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Customer did not leave a comment.

Jacqueline H.
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None

Keith D.
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Great service as always

William L.
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Representative exhibits superb customer service. She directed me to the optimal solution for my move.

Jaqonda C.
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Stuart H.
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Cynthia V.
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Emmett J.
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This is the third time I have rented in the past 45 days. It has always been a very good experience at all locations and when I call the national phone number.

Cedrick L.
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Thanks you guys are a life saver

Irving T.
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Curtis S.
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danny M.
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The lady at the store was great. Very nice and helpful

Rashod B.
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Jose C.
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Blair S.
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Joseph H.
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Jennifer M.
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Linda D.
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I do not have any negative remarks. It was a very easy process to rent the uhaul and I needed the truck an extra day. It was not a problem to keep it for another 24 hours. Definitely would recommend !

Zachary V.
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Matthew J.
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Michael M.
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Demetris F.
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Oscar D.
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Lynnenia B.
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As Always great service

Lisa B.
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Overall the customer service was very nice friendly and very helpful to all of my needs I'm very satisfied

Janet D.
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MILTON M.
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CHRIS G.
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Robert M.
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Staff made the inconvenience of my reservation being moved bearable

Frances S.
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Carol D.
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Your truck drove great!

Keith D.
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Excellent service

Veronica C.
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Nicole R.
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Vanessa J.
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The women working there were friendly and helpful. so nice. I will definitely use this location again.

Mark S.
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Very helpful and got me on my way quickly.

Christopher G.
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Billy T.
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I had an excellent experience, from check out to check in.

James E.
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Kent S.
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thoedore S.
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Gerald A.
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SYLVIA H.
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They had already closed but still took key and check in. Wry nice of them to do that

Robert C.
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Salvatore B.
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We where informed at time of pick up to return the truck with the same amount of fuel. If not, We would be charged $3.65 per gallon, since we only used 1/4 of a gallon we chose to let the location fill the truck. When we received our final invoice it showed a “fuel service fee” of $30. Had the person who checked us in informed us of this fee we would have stopped to fill truck. I do not feel the $30 charged is justified. Customers should be told of all fees upfront.

Michael G.
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bruce H.
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Zatwan J.
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Ronald I.
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Courtesy and customer service were great!

sandra L.
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Momolu C.
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Keep the same staff 24/7

Donna W.
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brian R.
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Takenya H.
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Robert H.
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The folks at this location are impressive and certainly customer serv ice oriented. In my last 35 years of doing customer service related work, I have come to recognize and really appreciate excellent customer service and I know when some folks are pretending to offer good service, and when folks live and breathe it and offer genuine customer service. The folks at this location, especially Heather and Melissa, have been exceptional in the three different truck rentals I have had from them on the past few weeks. Moving is a stressful and miserable thing to have to do. I could never be a mover for an occupation. My wife and I both just retired and decided to move ourselves. We had to move a large household from one state to another and my wife and I were exhausted mentally and physically. Having a good company and employees to deal with certainly helped us during our moving experience. Thank you to everyone who works at this location, you are appreciated!!!!

Derek K.
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Michael T.
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William P.
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Ernest W.
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PHILLIP M.
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Danielle B.
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Robert H.
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Great experience. I was very impressed with the customer service and the quality of the truck and hand carts they provided. This location is a little further from my home as there are other u haul locations that are closer, however, I have to rent another truck again in the next week or so as I still have more items to move to our new home. I will definitely use this location even tho it is a little further..., the customer service was that impressive.

Steven J.
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Staff was either lost, or this location was grossly understaffed.

Lisa A.
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Customer did not leave a comment.

James B.
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We were scheduled for an 8:30am truck share 24/7 pick up but whoever is supposed to enter that into the system the night before failed to do it so we had to wait until the store opened at 9:00am but the store was late opening that morning and the employees didn't arrive until after 9. We had 7 guys moving us that we were paying by the hour so the fact that we were late arriving meant we had to pay them for time spent sitting and waiting on us to get there with the truck.

Tina M.
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Kevin C.
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Rodney B.
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Nothing. You guys are the best!

Julie H.
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No need for improvement; I rent there often and it is the best run of it's type. The Ladies do a very fine job.

Luke J.
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Quick and easy

Robert A.
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Customer did not leave a comment.

Agariel P.
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Great fast experience

Anthony M.
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It took a little more time for signing up as there were some internet problems in the system which finnaly got worked out. The workers were very friendly and not pushy. I've rented at many other locations and this last one was surely the best. I'll be back for sure!!

Lance H.
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Fredrica H.
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Thank you.

Dennis R.
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Everything was great. Friendly staff.

Theodore G.
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Robert A.
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No reviews have been submitted for this location.

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