Customer Reviews for U-Haul at Independence Blvd

4895 reviews

6601 E Independence   Charlotte, NC 28212
(W Of WT Harris Blvd)

(704) 536-7785

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(704) 536-7785

6601 E Independence
Charlotte, NC 28212
(W Of WT Harris Blvd)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Friendly staff, clean vehicle, easy pickup/dropoff

Dan N. 
Rating:
5.0

Customer did not leave a comment.

ZACKARY H. 
Rating:
5.0

everything was great

RICHARD F. 
Rating:
5.0

Customer did not leave a comment.

LOUIS C. 
Rating:
5.0

😊

Brenda B. 
Rating:
4.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

The associate that helped me was amazing and very helpful!

Dow B. 
Rating:
5.0

The gentleman working was very polite and helpful! He answered all my questions and made this stressful time easier! Thanks so much!

WANDA W. 
Rating:
5.0

Customer did not leave a comment.

Monique F. 
Rating:
5.0

Customer did not leave a comment.

Quasharon D. 
Rating:
5.0

General manager was very helpful. Showed the best professionalism by far.. sorry about not filling the truck back up. I lost my wallet during the move. Than you for everything. -warren

Warren W. 
Rating:
5.0

Really enjoyed working with your employee!! He was extremely courteous, very helpful, and was able to get me on my way in just a few minutes!! So sorry that I forget his name, as he was worthy of high praise! A real asset to your company!!

KARL S. 
Rating:
5.0

Thank you for excellent customer service and a fast and easy experience renting a uhaul.

JENNIFER L. 
Rating:
5.0

good service kindness all very good

EDGAR U. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
1.0

the vehicle was not the one I try to rent the rep. was very rude and unwilling to help make feel like an idiot

Raysi C. 
Rating:
5.0

Customer did not leave a comment.

ELIAS G. 
Rating:
5.0

Online early check in went great. Was in the rental truck in 5 minutes.

Richard K. 
Rating:
5.0

I need a copy of my recept.

BERNARD W. 
Rating:
5.0

Everything was great

DON T. 
Rating:
5.0

Great customer service

WILLIAM G. 
Rating:
3.0

Customer did not leave a comment.

LEE H. 
Rating:
5.0

Very good

Mauro G. 
Rating:
5.0

Nothin

VICTOR C. 
Rating:
5.0

Customer did not leave a comment.

Andrei M. 
Rating:
5.0

Customer did not leave a comment.

JULEINA L. 
Rating:
5.0

Las luces del trailer no estava trabajando por un problema en la truck, tentei lhamar el servicio en carretera pero me quedo como 1h en total e no me contestaron.

michell P. 
Rating:
5.0

Very easy transaction. Thank you very much. Your associates at the location were above expectations. CMR

charles R. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
1.0

Do not take 17 ft truck EL 1263B. It ran like an off balance washing machine on spin cycle, just shook itself. We drove 54.3 miles and it used 12.8 gal of gas- 4 mpg! Shocks are shot. Truck has 155k miles and is worn slap out. I have rented uhauls trucks for 40 years and this was the worst rental ever. The staff is fine, but rented us a lemon.

Bethany F. 
Rating:
5.0

Customer did not leave a comment.

PAMELA P. 
Rating:
5.0

Customer did not leave a comment.

JACELLE C. 
Rating:
5.0

Customer did not leave a comment.

Shanice W. 
Rating:
4.0

Return area was a bit backed up at my time

Garrett G. 
Rating:
5.0

Heather was great help. Looking forward to coming back again.

Kenneth S. 
Rating:
3.0

Customer did not leave a comment.

DEBRA H. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
4.0

Price. Pricing was tad bit much, considering the location I picked up from was at “high demand” it cost more as if It was mine, the customer, fault of the situation. Felt as if I was being penalized for not returning to exact location.

Chanisse N. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
4.0

Customer did not leave a comment.

robert E. 
Rating:
5.0

Customer did not leave a comment.

Joye R. 
Rating:
3.0

I rented a cargo van only had it 2 hours and drove maybe 25 miles and got charged $100. That's insane

Erin M. 
Rating:
4.0

Customer did not leave a comment.

JACQUELINE B. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY K. 
Rating:
5.0

Everything was exceptional and perfect as always the only location I use and recommend to my family and friends

JOHNNIE H. 
Rating:
5.0

Customer did not leave a comment.

JERMALE W. 
Rating:
4.0

Good customer service

JARUIS M. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
4.0

It was the end of the month and one lady was working and at any given time she was waiting on guests, hooking up trailers - they definitely need more help during those busy times.

Anna M. 
Rating:
5.0

Customer did not leave a comment.

Thomas V. 
Rating:
5.0

Customer did not leave a comment.

Jeni B. 
Rating:
2.0

Well unfortunetly the general manager was not pleasant at all was kinda sarcastically rude. Upon arrival. My truck was parked sideways not blocking 3 spots as he stated. And the reservation trailer i had. Was directly in front of me. Also credit card machine was not wrkn so i didnt feel comfortable with him typing it in but i had no other choice. Also ive been renting for a very long time and have never been charged extra for dropping the rental at another location. Never ever. ... So i drive 1hr to bring it back to the same location also. My trailer hitch was 1and 7\8th. First time around the female did not check. Should have been 2" I forgot about it. She hooked it up. And was on my way. Thank god i did not speed .. Didnt scan my license like the 2nd time around ..i had to. He was rude like i was bothering him or something like that. Professional on ohine with others but in person tottaly different story. Im done typing i would have stated more.

RICKIE C. 
Rating:
3.0

Interior windows of the van were not clean to the point someone had written “U-SUCK” with their finger that was clearly visible. Check in and Check out seemed to take a long time. On check out the clerk found a problem with the check in and was able to resolve the problem.

Shannon C. 
Rating:
5.0

Keep the person Inddependence Blvd Charlotte NC, she is very service oriented and answered all questions thoughtfully.

KENNETH M. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
3.0

Customer did not leave a comment.

Collins H. 
Rating:
4.0

Customer did not leave a comment.

Jonathan H. 
Rating:
4.0

Hired a moving helper Edin. He was on time , professional and friendly. I will definitely use him again and highly recommended.

Jennifer P. 
Rating:
5.0

Customer did not leave a comment.

TODD J. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
5.0

Customer did not leave a comment.

CEDRICK L. 
Rating:
2.0

Customer did not leave a comment.

Michael Y. 
Rating:
5.0

I am looking for a response to a charge dispute from the branch.

Clayton B. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
1.0

I returned the vehicle on the 27th Dec and I'm still getting charged for the rental and it's Jan 9th now.

CLIFFTON S. 
Rating:
4.0

Get a check in computer system that makes it quicker forb employ to check in required info faster. The check in person as well as the check out person where very professional and polite.

Marilee D. 
Rating:
5.0

Saved to web night before, but did not show next AM. No problem getting rental and made return easy

Phillip G. 
Rating:
5.0

Very friendly and accommodating staff. I will use this location for all of my future needs.

Russell F. 
Rating:
5.0

Customer did not leave a comment.

RAMON P. 
Rating:
4.0

Customer did not leave a comment.

JOHNSON M. 
Rating:
3.0

east independence worked with me after I tried the Indian trail location where I made the online reservation. the Matthews location (American Store & Lock 3815 Matthews Indian Trail Rd Matthews, NC 28104) said it never had my reservation and did not have the trailer I needed. Uhaul messed up the reservation and it was pain to fix.

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer D. 
Rating:
5.0

We made a reservation with this location the evening before for an 8:00 pick up at 6216 Albermarle Road Charlotte NC. We were told we would have to go to a different location to pick up the truck and pads because they didn't have them. When we arrived at the Albemarle location there was no 20-foot truck. Andrew got on the phone and after about 45 minutes we were told to go to the Independence location to pick up the truck. Heather worked with us and the cost of the rental went up from 567 when I looked online to the reservation at a little over 700 to the final rental at closer to 800. We had to have a truck for a 9 meeting to load so I didn't feel I could ask any questions. There was no time because we were late meeting the moving crew. They still didn't have the moving pads so we had to drive back to the Albemarle location to pick them up. Heather worked to get the rental set up. Robert helped load the pads but definitely, the service was poor at best and not what I have experienced at other locations. not helpful in resolving the problem in a timely manner. I would give the Albemarle location very poor customer service. They had been opened an hour and should have been on the phone calling us and redirecting us and had the pads at the Independence location. The burden was on me as a customer to drive and pick up items and to pay whatever was requested. Lesson learned I will always call on the day of pick up to confirm what I was told in the reservation.

SYLVIA B. 
Rating:
3.0

The guy that attended to me was very rude and grumpy. Customer service can do better!

OSARENOGA I. 
Rating:
5.0

Great place for service

Lacy R. 
Rating:
5.0

Customer did not leave a comment.

Anna H. 
Rating:
4.0

Customer did not leave a comment.

lynn D. 
Rating:
5.0

Customer did not leave a comment.

EDWARD A. 
Rating:
5.0

Customer did not leave a comment.

Cary H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER G. 
Rating:
5.0

Better price for regular cosomers

clinton P. 
Rating:
5.0

Customer did not leave a comment.

Bruce D. 
Rating:
3.0

I brought to your employee attention that there were trash in the vehicle prior to me leaving your location. Now I'm being Charged for cleaning when I returned the vehicle with the same trash that was in it when I picked it up. That'll not right

PAMELA D. 
Rating:
4.0

- Booked a reservation for 8am mobile pickup from a 3rd party dealer; called them to confirm availability and they assured me it would be ready for me via mobile pickup at 8am - Arrived at 8am to pick it up; opened UHaul app and app said van was not marked for truck share pick-up and I needed to wait until facility opened at 830am - Called corporate number and they transferred my reservation to North Tryon St - Arrived at N Tryon and they said they don't have our reservation and they don't have cargo vans available - While we were trying to figure out what was going on, I got a text from UHaul confirming pickup at another UHaul location back the way we just came from - Eventually we got the van; an hour behind schedule and it was more expensive at the location we got it from; very inconvenient and annoying I was going to rent a van again for a small upcoming move but I'd rather make multiple trips with a car instead of go through the hassle and expense again.

Eric C. 
Rating:
5.0

Customer did not leave a comment.

Ervin M. 
Rating:
5.0

Folks were nice and very helpful - was in and out in no time - trailer was perfect for my needs

KARL B. 
Rating:
5.0

Van uses too much gasoline

harry B. 
Rating:
5.0

Hard to beat perfection...nailed it.

WILLIAM L. 
Rating:
5.0

Great customer service

Harry W. 
Rating:
5.0

The employee that assisted me was really good. He was very knowledgeable, kind and helpful. The only issue that I had with this rental experience was the fact that this location did not have any utility dollies available for rent even though I reserved one during my reservation. Apparently there is a shortage of dollies in the Charlotte area because I was told another location within 5 miles from the store where I rented the truck would have a dolly but when I arrived they did not have any available either.

SHANTESE J. 
Rating:
5.0

Just have a little more help. Especially in the evening.

Anita N. 
Rating:
1.0

Still not contacted back at jennamedza@gmail.com

JENNIFER J. 
Rating:
5.0

Despite being very busy the staff was very helpful and courteous. Would highly recommend them.

MICHAEL H. 
Rating:
4.0

Customer did not leave a comment.

Nathaniel C. 
Rating:
5.0

This location can only be accessed by a northbound road ( Independence Blvd). When we picked up, we had to travel approximately 3 miles out of our way to be able to access a southbound road. This added 6 miles to our trip and resulted in my having to pay for extra miles. Make sure to calculate this into your mileage estimate!

Jeffrey T. 
Rating:
5.0

Customer did not leave a comment.

david D. 
Rating:
5.0

I wasn't able to hook up the safety chains to the auto transport and they walked me through it thoroughly which helped me have a successful trip. Very friendly crew with great customer service!

ione P. 
Rating:
5.0

Customer did not leave a comment.

Kory M. 
Rating:
5.0

Customer did not leave a comment.

Joey B. 
No reviews have been submitted for this location.

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