Customer Reviews for U-Haul at Lincoln Way East

2361 reviews

2914 Lincoln Wy E   Massillon, OH 44646

(330) 837-4546

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(330) 837-4546

2914 Lincoln Wy E
Massillon, OH 44646

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Charles M. 
Rating:
4.0

Fix your self return. Everything I rent I always have trouble finding my reservation. I think it's ridiculous your forcing people to return their own equipment or get charged a additional fee. If your going to have customers doing your jobs you should lower some of your prices or don't charge people extra if they can't return on their phone.

Benjamin G. 
Rating:
4.0

Customer did not leave a comment.

Brittany C. 
Rating:
5.0

Customer did not leave a comment.

Nicholas A. 
Rating:
4.0

Better signage for key drop.

Scott S. 
Rating:
5.0

The lady that took care of us was very good at her job she knew what to look for and got me in and out of there quickly!

Todd G. 
Rating:
5.0

Customer did not leave a comment.

Laura M. 
Rating:
5.0

Customer did not leave a comment.

Terry C. 
Rating:
3.0

When I returned the truck it had my credit card info to pay for it on file well for some reason it wouldn't take it kept saying error so used another card and it took out 118.00 for a 43 dollar rental need to improve your returning process

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

Brandon D. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

Very smooth and easy experience highly recommend

Jeffrey S. 
Rating:
2.0

Manager messed up and didn't give us a big enough trailer. Had no desire to make it right and in the process of dealing with it, double charged my account! Now I am on perpetual hold with customer service to try and get the charges reversed. What a joke!

Randy M. 
Rating:
5.0

Customer did not leave a comment.

Virgil R. 
Rating:
5.0

Wish someone would have to me I would not be rembursed for the any extra fuel I put in it. I am out at least $30.00. Lesson learned.

Linda C. 
Rating:
5.0

It's a matter of space but for this particular location there was nowhere to park my car while getting the uhaul which I did not know until after I had gotten there (perhaps a disclaimer for the different locations as I booked through the website)

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

Bring truck out from parking spot for us. Other than that this was a great experience. The rep at this location was very friendly and beyond courteous. Sure was an excellent representation for your company. I'm really sorry we didn't get her name.

Marcia K. 
Rating:
5.0

Customer did not leave a comment.

Homer W. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
4.0

Customer did not leave a comment.

Cheryl H. 
Rating:
5.0

It was great . I used the truck to get some lumber. My boy enjoyed riding back in the truck.

Russell B. 
Rating:
5.0

Customer did not leave a comment.

Arlan E. 
Rating:
5.0

Customer did not leave a comment.

Dennis R. 
Rating:
4.0

The lady here was really nice. Much better than my pickup location.

CARLITA L. 
Rating:
4.0

Customer did not leave a comment.

CHERYL B. 
Rating:
5.0

Customer did not leave a comment.

Alan A. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

No

Melissa L. 
Rating:
4.0

The manager was very pleasant!

Tiffiny C. 
Rating:
5.0

Jordan is Awesome !! Everything is Always Superb.

Daniel B. 
Rating:
5.0

Very fast and efficient service

Rex K. 
Rating:
3.0

It would've been nice to have the ice scraped off of the windshield so that I didn't have to go get my own ice scrape and attempt it. I'm short and I couldn't reach the whole windshield.

MELISSA P. 
Rating:
1.0

I find it absolutely ridiculous that I had to drop off my uhaul rental to the same exact location I picked it up at.. so therefore I was charged over $80 instead of the actual $60 that I rented for less than 8 hours. Penske doesn't do this sort of thing to their customers and let's them drop their trucks off at any sort of location nearest. I will never use uhaul ever again and I will be going to Penske from now on.

Jeremy C. 
Rating:
5.0

all went well agent was polite and professional

timothy H. 
Rating:
5.0

Excellent service, staff was very friendly and helpful!

Timothy E. 
Rating:
5.0

The staff is so kind and efficient. I always feel welcome when I use this location on Lincoln way in Canton, Ohio

Amy L. 
Rating:
4.0

Be up front about all costs. 19.95 is less than a third of what I had to pay.

Misty S. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
1.0

The original place I was sent to pick up the truck did not have the truck I reserved. I do not understand why it is possible to reserve a truck that does not exist. We had to go an extra 30 minutes out of our way, on top of an hour that we had already drive to find the truck. This was unacceptable.

Aaron D. 
Rating:
3.0

50.00 was charged to my card for an unknown reason I put the gas back where it was supposed to be and on time so their shouldn't of been a reason for that

Jeremy J. 
Rating:
4.0

Customer did not leave a comment.

Rodney D P. 
Rating:
3.0

Customer did not leave a comment.

Phillip P. 
Rating:
5.0

Well...trucks are getting old and rusty so dont really feel too secure driving them.

John C. 
Rating:
5.0

Customer did not leave a comment.

Kevin O. 
Rating:
3.0

Listen when someone tells you why something happened and don't lie in reports. I told what happened to the windshield. And it wasn't my fault so how is that my fault

Samantha G. 
Rating:
5.0

Wonderful customer service! Super friendly, will definitely be a returning customer

elizabeth R. 
Rating:
5.0

Customer did not leave a comment.

Alvan G. 
Rating:
5.0

Customer did not leave a comment.

Victor M. 
Rating:
3.0

Do not place trucks into service that do not have working horns, oil pressure gauges, and oil fill idiot lights - Had this not simply been a local move, I would have refused the truck based upon the lack of a working oil pressure gauge - when asked, the employees at the renting location indicated that the truck had been like this for many months and not to worry .... Then, to find out 1 mile down the road that the horn was not functional when someone pulled out right in front of me, not a good feeling, and based upon these two failed pieces of critical equipment, this truck should never have been on the road.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

DARYL H. 
Rating:
5.0

Everyone was great. I will be back...thanks is for everything

Raymond K. 
Rating:
3.0

This location seemed extremely unsafe, it's located in a part of Youngstown that you would be afraid to get out of your car. Maybe you should consider changing locations so people feel more comfortable going to that store. That's why the equipment was booked for the Belmont location rather than mahoning, but still I ended up having to go to there

ANDREW F. 
Rating:
5.0

I was told to pick up trailer at one location. I showed up and they didn't have it. I had to travel 30 minutes in the wrong direction to get my trailer.

aaron J. 
Rating:
2.0

I went to pick up my 10 foot truck, only to be told that I could not leave my car parked there. Had to delay my moving team while I made arrangements to take my car somewhere and get dropped back off. There should have been a BOLD Notification on the online reservation Area about this. There was another customer picking up at the same time I was, that was also inconvenienced because he was not aware of this either. Totally ridiculous, especially when I returned my truck, I discovered that for pick up trucks and cargo vans, THOSE CUSTOMERS ARE PERMITTED TO LEAVE THEIR VEHICLES. How is that fair ??? I WILL NOT be recommending this location to any of my friends or family.

Donna D. 
Rating:
5.0

Customer did not leave a comment.

Rodney M. 
Rating:
5.0

Customer did not leave a comment.

DICK H. 
Rating:
5.0

Customer did not leave a comment.

Frederick G. 
Rating:
5.0

This location had the Best Customer Service, by far, than any other location i have dealt with. I have to give Major Kudos to ANNEE GUNA. Excellent Job. You have earned my return Business. Keep up the great work.

Jeffry M. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
4.0

Customer did not leave a comment.

Sharon W. 
Rating:
5.0

When picking up the trailer I found out someone stole my receiver. It would have been nice if Uhaul had some for rent. I had to purchase a new one. The employees were top notch. Will use this location again. BZ to massillon uhaul.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Benjamin G. 
Rating:
5.0

none

Rick R. 
Rating:
5.0

Customer did not leave a comment.

Rylan F. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Was not able to upload pics of mileage and fuel gage. Tried several times and called customer service to return truck.

Ryan S. 
Rating:
5.0

The customer service representative was very friendly and professional. It was very quick for us to get in and out. I will only come to this uhaul location. It has always been great!

Renae H. 
Rating:
5.0

Very helpful and friendly

Kristen G. 
Rating:
4.0

Customer did not leave a comment.

Angel O. 
Rating:
4.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Good experience .

Merle G. 
Rating:
3.0

The truck i was given was ready for the bone yard. No oil pressure at idle, very clunky, every body panel damaged. No pride in rental fleet. Perfectly good trucks available and I got the junkiest one there. Would not recommend.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
3.0

The staff at the pickup location was less than friendly.

John M. 
Rating:
1.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Vincent H. 
Rating:
5.0

Customer did not leave a comment.

Seth L. 
Rating:
5.0

In and out fast. Nice job will use you again.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

martin D. 
Rating:
5.0

Customer did not leave a comment.

Kenneth S. 
Rating:
5.0

None ... Excellent Customer Service.

Andrew S. 
Rating:
5.0

no wiper fluid, driver side headlight out

AMELIA Q. 
Rating:
5.0

Everyone there does a great job Gotta do some about the masks though . I don't like talking to people with MASKS feels like they're gonna rob me.

FRANK C. 
Rating:
5.0

Customer did not leave a comment.

Dianne K. 
Rating:
5.0

Customer did not leave a comment.

troy F. 
Rating:
2.0

I reserved the u-haul over the app and I put in the card info over the app. So I didn't bring my card with me. The app didn't work when I tried to start the check out process. And the person at the desk did not try to help me figure out the app at all. It was pretty obvious they didn't really care

Ashley B. 
Rating:
5.0

The Person running the store on Tuesday had the absolute best attitude and was a pleasure to work with. Excellent help. Would deal with her EVERY time.

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN P. 
Rating:
5.0

Customer did not leave a comment.

Susan S. 
Rating:
5.0

Customer did not leave a comment.

Edward D. 
Rating:
5.0

I know it's a 24 hrs rental. But , a prorated 1-2 hour overage could go a long way for PR concidering delays do happen. I hit road construction !

Eric W. 
Rating:
5.0

Today's morning and afternoon staff were fabulous. They were professional and very nice.

Melissa E. 
Rating:
1.0

My overall experience was great, however.. My aunt's dolly got left in the uhual (along with the one it came with) and my local uhual is saying that it is their dolly, and thag they already sent it out on a one way trip out of state -- this is petty, unprofessional and quite frankly bullshit. Why the hell would there be two dollies in the vehicle to begin with - also, if it WAS their dolly why wasn't I charged for breaking the seal on it? Why did it not have a single uhual sticker on it? it's crap -- I broke my foot five minutes into moving and someone who was nice enough to help me move is now out probably hudreds of dollars because it was a nice ass dolly and I have to deal with this shit. But hey, it's all good, because I have nothing but time with the nex t 4-6 weeks off and will GLADLY take you guys to small claims court and bash the hell out of y'all on social media.

AARON M. 
Rating:
5.0

Customer did not leave a comment.

Gary E. 
Rating:
5.0

It would be hard to improve upon the great staff, service and equipment the Lincoln Way facility provided me !

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Kevin I. 
Rating:
4.0

Stearing was off a bit

Kimberly K. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top