Customer Reviews for U-Haul at Niagara Falls Blvd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Niagara Falls Blvd

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

ROMANN K.
Rating:

No changes. It was a very smooth transaction.

KEVINTHOMAS K.
Rating:

Can't improve on perfection, the GM Angel truly is a gift to your company. I've never received such a warm welcome and professional service. I'm sure in your line of business it's not always an easy job, I'm sure I wouldn't be able to do it, but Angel made it look effortless and although I hope I'm not moving anytime soon, I know where to go when the time comes!

Nicholas D.
Rating:

Hire honest employees

CHARLOTTE W.
Rating:

The customer service was great but the van I rented was extremely dirty, I had to cover the seats.

emir S.
Rating:

In the past I always had some issues with a truck. This time everything went smooth, fast, efficient and organized. I am very pleased with both pick up and delivery locations, personnel and the performance and cleanliness of the equipment.

Kristopher Z.
Rating:

I had to go through two different Vans. Both vans were VERY disgusting and poorly maintained. Myself and my companion passenger had to sit on seats that were VERY VERY dirty, to say the least. Both seats were full of dirt, lots of food crumbs and two candy wrappers. I was very disappointed that I was NOT able to use the center console cup holders for 2 bottles of water because both cup holders were very dirty and disgusting from prior spills of pop or some other beverage that was very sticky and coated the bottom and part of the sides of each cup holder. This was very much visible to see once you're inside sitting down. Further, the first van that I was assigned had several dents, dings, scratches and a bumper that was damaged. It's not a huge deal, so as long as all of the damage and scratches have been accounted for. There were only a few places that had the X circle stickers that I know that indicates damage that has been previously accounted for. But there are many other places that did not have these X stickers. I went back into the store to let them know of my concern. my concern was quickly dismissed and I was told that it's not a big deal don't worry about it. I am worried about it because I don't want to return the equipment that I'm using with the same marks that have not been accounted for only for a different employer or whomever else to notice the damage and charge me for this damage all because it wasn't previously inspected or accounted for. The employee assigned a different van to use. This fan was in worse shape on the inside interior being very dirty and disgusting along with there being several other dense things scratches and this vehicle had bumper damage as well. Most of which did not have these X stickers the signify prior damage that has been accounted for. I was very clear what the employee about my concerns, and they were quickly dismissed and I was rebuttaled three different times. Until I finally had a stand My ground about the issue. When I rent from u-haul, I don't expect everything to be 100% perfect, as the equipment is well used. But I do expect a clean vehicle that I'm not afraid to sit in or put my bottles of water in instead of having to hold them while I'm driving. Further, to have my concerns quickly dismissed and to be rebuttaled it's completely unacceptable. If I have a concern, then you need to pay attention, not make a pathetic excuse for why you don't want to do something about it or address the issue. This location used to be great to do business with, especially since this location is one of the oldest in Buffalo. anytime I think about that I need to run to u-haul, this is the location I think of. After my experience I started looking into alternatives to see what other companies provide similar rental truck services. I found that Hertz also provides rental services as well and a few other companies. I am well aware that there may be other companies that I could do business with, but I don't know who those companies are, because I've never had to think of going to another company before. The fact that I got pushed to a point of thinking about where else I could go maybe really think about doing business with U-Haul. I know this location can do much better, but after seeing these two employees that do nothing to resolve simple issues makes me feel that there's a big problem with U-Haul. These employees clearly are not new employees with less than six months experience at U-Haul. Additionally there are signs that are transparent both when you walk into the store and on the paperwork that inform the customer that there will be a $25 surcharge for vans being returned in a poor condition. Either they're not charging other customers the fee, or this location's employees really don't care. the whole time I was renting the van I was worried about being charged this fee when I return it back, because technically it's being returned dirty it needs to be cleaned however, it's not because of me that it needs to be cleaned it's because of Prior customers. Very very disappointed with this rental experience. The only reason that I didn't voice May concerns when I return the van because I felt very intimidated by my experience when renting the van by the employee telling me that it's okay not to worry about it and making feel nervous and being very lazy not wanting to resolve my concerns that were very simple.

Cynthia C.
Rating:

There was a residue on the windshield probably from the sanitizer spray that was used, but it did obscure the windshield somewhat. There also was a strong cigarette smoke smell to the cab.

Gayle S.
Rating:

Customer did not leave a comment.

Joaquin W.
Rating:

Customer did not leave a comment.

Kam A.
Rating:

Mike really took care of me and is a valuable employee - outstanding customer service The other guys there 🤷‍♂️

JESSICAHELEN S.
Rating:

Customer did not leave a comment.

CALVINB H.
Rating:

Customer did not leave a comment.

Kenneth K.
Rating:

Professional, courteous never a problem at this location.

STEVIEEARL I.
Rating:

Everything was Awesome!

Patti Sue O.
Rating:

Service was great, extremely helpful and friendly. Easy process overall.

Heidi R.
Rating:

Friendly and quick service. Answers all my questions. Very professional, pick up and drop off.

BRIANJOSEPH M.
Rating:

Customer did not leave a comment.

James P.
Rating:

Pickup and return were all very quick and easy. I did have a problem uploading pictures of my driver's license for the online check-in, but it was easily handled at pickup. The agent indicated that others had experienced the same problem.

Kevin O.
Rating:

Thank you for another great experience

DAVIDWELLINGTON J.
Rating:

the Uhaul manager called me once he saw what went wrong and did a great job rectifying the troubles I went the

AMBERH W.
Rating:

Customer did not leave a comment.

C P.
Rating:

Customer did not leave a comment.

Rachel L.
Rating:

The person working there was very helpful and I enjoyed talking to him. The car worked out well!

Mohammad M.
Rating:

Thanks for everything specially your customer service!

Robert S.
Rating:

Customer did not leave a comment.

kari li J.
Rating:

The gentleman that helped me was professional And comfortable to work with! The vehicle was clean and well kept. I was impressed by the whole experience. Thank You!

Benjamin L.
Rating:

Great service!

Frank W.
Rating:

Customer did not leave a comment.

Ann B.
Rating:

The truck was not at this location as it should have been. We had to go to another location to pick up the truck, only to find out the second location didn't have the appliance dolly that we rented so we had to go back to the first location to pick that up. Then had to drop off the truck and dolly at separate locations. Very disappointed in U-Haul.

Julia S.
Rating:

Angel Tirado, you made this experience for me better and eased the pain in a difficult time. I am forever grateful for your kindness and warm heart. Thank you, Julia Stephens

JOHNA T.
Rating:

Unfortunately I did not get the associates name, but he was outstanding. Very helpful, fast moving and efficient. Valuable associates to this establishment. Camouflage face mask, young black male. Great team member.

ROBERTOANTININO C.
Rating:

Customer did not leave a comment.

Garry D.
Rating:

found broken glass in the truck and other items indicating it was not swept out. Also hand truck was not secured was sliding around. I called when I got truck home as I did not order it and did not wish to be charged for it. wa told they would make a note not to charge me

ROBERTJ B.
Rating:

Customer did not leave a comment.

Samuel A.
Rating:

Customer did not leave a comment.

KENNETHCHESTER K.
Rating:

Once again this location provides excellent customer service, courteous and professional.

Vincent C.
Rating:

Not pleased with the charge on my bill for gas . I only went a total of 11 miles round trip and did put a gallon of gas in . That should have been sufficient.

Bernice D.
Rating:

Customer did not leave a comment.

Faith H.
Rating:

I don't have any complaints. I was worried because read several poor reviews on other locations around the city closer to where I lived. And this was my first time renting from U-Haul. My reservation was ready on-time; the personnel were friendly and courteous; the rental process was very well explained; and the truck was clean and smelled fresh.

mike G.
Rating:

Customer did not leave a comment.

Dan E.
Rating:

Employees were friendly and helpful. I was unaware of all the extra charges after I left...rental fee, environmental fee, gas etc. It was deceiving. But overall a good experience.

MICHAELF H.
Rating:

Always a pleasure to work with this location.

KATALINANNA MARI S.
Rating:

Customer did not leave a comment.

David B.
Rating:

Customer did not leave a comment.

Cassia H.
Rating:

great guy

Richard L.
Rating:

Nothing—real happy with the 24/7 experience

David P.
Rating:

The location is fine it's the app that's not good and doesn't work, could rent it or check it in upon return...third time in two years this happened fix the app

JULIE H.
Rating:

Customer did not leave a comment.

Orlando V.
Rating:

The personal so very good and doing great service Thank you

Brandi S.
Rating:

they where great on niagara falls blvd. the guy in lockport on lincoln ave, in lockport where i ordered the uhaul from was a real jerk, told me the uhaul would be in lockport sat for pick up, then i get a email it was amherst. so i went to lockport sat and he tells me i have to go to aamherst to get it, he was very rude and nasty

Anthony H.
Rating:

Nothing at all.

Courtney C.
Rating:

This was the worst experience with uhaul I have ever had not the location they were great and excellent but I reserved a truck on 10/22 a 17 foot at 9am I was contacted a week later two days before I moved to advise me I would not get be able to to get truck until 4pm in depew never did they offer me anything other option I had to go online and find other options myself no customer service I use uhaul all the time I have never had this problem I had to pay twice the mileage because I had to make two trips because I only got a 10 foot truck I am very unhappy with this company and will not use again

Warren P.
Rating:

I never received the furniture pads and when I ordered a vehicle online, I ordered the 9' van which was listed also in my confirmation email. When I picked up the vehicle it was a 10' truck.

WAYNEMATTHEW K.
Rating:

Customer did not leave a comment.

Matthew O.
Rating:

Trailer was heavy to lift onto the hitch. I needed to help the employee who was having a difficult time lifting it himself. Even with the two of us, it was still a struggle.

JOSHUAJAMES B.
Rating:

Hi - Big mistake to give away all of your cargo vans to FedEx so your regular customers who are faithful all year are left high and dry at the end of the year.

Christopher K.
Rating:

These questions are stupid. You have to be a complete moron to think that this will provide accurate or valuable customer experience feedback. The truth is my customer experience was horrible from start to finish. Ordering the vehicle on the website sucked. Picking up the vehicle sucked and when I dropped it off with more fuel than I received it with, I was charged for fuel anyway. The overall customer experience was completely horrible. The vehicle was fine. I would fire the CEO and make many changes to the website, facility, process and procedures.

carmen M.
Rating:

After receiving help from the district manager, everything worked out great. Todd (district manager ?) was very helpful and I am very satisfied with my experience with Uhaul.

Anthony C.
Rating:

Attendant was courteous, and very helpful. He attached the trailer, checked the signals, and got me on the road quickly. He came outside when I returned, unhooked the trailer, and got me out in less than 5 minutes. Excellent service.

B B.
Rating:

Customer did not leave a comment.

Christopher B.
Rating:

Customer did not leave a comment.

Darren T.
Rating:

Customer did not leave a comment.

Janice B.
Rating:

Customer did not leave a comment.

Michael R.
Rating:

Customer did not leave a comment.

James G.
Rating:

Not much! Pricing was great, truck was ready. Unlike other U-HAUL locations, the truck was in stock & no issues with the rental.

Bill E.
Rating:

Customer did not leave a comment.

JAMESMICHAEL K.
Rating:

Customer did not leave a comment.

DANIELJ M.
Rating:

Customer did not leave a comment.

Alex B.
Rating:

Customer did not leave a comment.

Emmanuel W.
Rating:

Everything was smooth - equipment was ready upon arrival, and representatives were courteous and professional.

Russell S.
Rating:

Customer did not leave a comment.

Marthalyn S.
Rating:

Customer did not leave a comment.

ROBERTJOSEPH L.
Rating:

There were Awesome

Stephen B.
Rating:

Customer did not leave a comment.

sean B.
Rating:

Made an online reservation, no problems!

KENNETHCHESTER K.
Rating:

Professional, courteous as always, never had a problem with this store. Ken

Peter B.
Rating:

Customer did not leave a comment.

Janine M.
Rating:

Customer did not leave a comment.

Paul G.
Rating:

Great pickup - really likedit & would do it again with this local.

Michael J.
Rating:

Customer did not leave a comment.

Donald M.
Rating:

Customer did not leave a comment.

Don S.
Rating:

Customer did not leave a comment.

WILLIAM B.
Rating:

I was well received by the workers there and everyone was pleasant, professional and had me out the door in no time flat. Thank You U-haul you have a great group of workers. 👍🏽👍🏽👍🏽

Debra E.
Rating:

Customer did not leave a comment.

PATRICIAMARIE R.
Rating:

Customer did not leave a comment.

bill G.
Rating:

Customer did not leave a comment.

john K.
Rating:

Customer did not leave a comment.

maclovio M.
Rating:

Small lot, kinda hard to pull the equipment into. The location was at a busy intersection.

Joe S.
Rating:

Customer did not leave a comment.

ELIZABETH P.
Rating:

Nothing at this time

John H.
Rating:

Very easy and professional.

Eric E.
Rating:

Customer did not leave a comment.

Abby D.
Rating:

Customer did not leave a comment.

Glenn H.
Rating:

Customer did not leave a comment.

Brian D.
Rating:

Customer did not leave a comment.

Robert G.
Rating:

Customer did not leave a comment.

Deborah C.
Rating:

Customer did not leave a comment.

Robert G.
Rating:

Very professional and courteous

Joe D.
Rating:

Customer did not leave a comment.

Josephine H.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top