Customer Reviews for U-Haul at Niagara Falls Blvd

7,041 reviews

925 Niagara Falls Blvd   Amherst, NY 14226
(S Of 324)

(716) 832-1778

View Facility Map

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(716) 832-1778

925 Niagara Falls Blvd
Amherst, NY 14226
(S Of 324)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I was told 30 miles came with the 19.95 fee instead I was chargered over $100 due to being informed by an employee without the proper training i was scammed and tricked into signing a contract i would not have signed otherwise then I was lied to by the general manager who said they heard my conversation with an employee because he was standing reality.There was only 1 person at the counter and it was not the general manger as he claimed

Sierra C 
Rating:
4.0

Location drop off after dark is in a bad area

KELLI S 
Rating:
5.0

Quick, excellent service. Booked for 6 hours but was done in 3 hours. Easy to book online with little wait time. When checking in was given complete instructions.

Kathleen S 
Rating:
5.0

Lo único malo el cajón estaba un poco sucio tenía mucho polvo me gustó mucho el servicio

ELVIS M 
Rating:
5.0

Customer did not leave a comment.

Katie S 
Rating:
5.0

Customer did not leave a comment.

TASHA J 
Rating:
3.0

Location is very small and there was only 1 person working when I returned the truck so he was unable to properly check in the return. I was told that I would receive an email receipt after he was able to verify everything and see if there were any adjustments to what I paid but I never received anything.

KAREN S 
Rating:
5.0

Excellent customer service.

JOSEPH D 
Rating:
5.0

Customer did not leave a comment.

FREDERICK E 
Rating:
5.0

Customer did not leave a comment.

Melissa C 
Rating:
4.0

For a U-Haul Center, I was not overly surprised at the quality of the product. I was disappointed, however, with the upkeep of the engine as the truck engine, light and repair wrench flashed on and off for repetitively. Fortunately, I needed it for a short amount of time and a short distance

PHILIP A 
Rating:
4.0

Customer did not leave a comment.

JON D 
Rating:
5.0

Parking could be better

MD H 
Rating:
5.0

Tt

CHARLES H 
Rating:
5.0

Employees were nice. Fast , informative and professional. Great job.

MILES P 
Rating:
5.0

Could not have asked for a better and easier process

David F 
Rating:
3.0

Everything was smooth although I was charged $11 for fuel cost even thought I brought truck back with the fuel at half tank just as it was given to me.

JARMILL W 
Rating:
3.0

Provide better maintenance of your vehicles. The entire cab of the truck shook above 30 mph, and got increasingly more violent the faster you drove. Very unsettling that was given to drive a distance (with a higher speed limit) with no help from the location we picked up from- were told to call road side assistance before we even left on our trip (and lose even more time, preventing us from packing, & waiting for an unknown...)

PETER M 
Rating:
3.0

The windshield wiper broke during a heavy rainstorm with 60 miles to go. Unsatisfactory resolution

DAVID M 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY D 
Rating:
5.0

Customer did not leave a comment.

Matthew G 
Rating:
5.0

Customer did not leave a comment.

Nathan M 
Rating:
5.0

Customer did not leave a comment.

Fred B 
Rating:
4.0

Customer did not leave a comment.

FORHAD H 
Rating:
5.0

Customer did not leave a comment.

JOHN A 
Rating:
3.0

Customer did not leave a comment.

MARK B 
Rating:
5.0

Customer did not leave a comment.

PEDRO V 
Rating:
5.0

Customer did not leave a comment.

SAMSON M 
Rating:
5.0

Good process from start to finish

Richard L 
Rating:
5.0

Customer did not leave a comment.

LE Q 
Rating:
5.0

thanx

PATRICK C 
Rating:
5.0

The UHaul Representative was absolutely amazing, patient, understanding, knowledgeable, very pleasant easy to talk to an was saying "thankyou, appreciate you" with every commit, great guy, very respectful, because of this young man personality, based on this alone I'm a lifetime customer at this location an will definitely refer my social media followers to visit this location an that personable gentleman, an amazing experience, however UHAUL company needs to really rethink an overhaul their pricing structure specifically the mileage an all the other surprise fees the customer will encounter at time of rental, that part SUCKS! These fees should be made known to the customers at time of rental reservations not the shock an awe at the counter! Please do better!

MICHAEL J 
Rating:
5.0

Customer did not leave a comment.

SHABIR A 
Rating:
5.0

Customer did not leave a comment.

Patty V 
Rating:
5.0

Great service, clean van. Very streamlined experience!

ISMAIL Y 
Rating:
5.0

This location is truly amazing. Every single person is so kind and honestly saved my entire day.

CHELSEA L 
Rating:
5.0

Everything went wonderful, the only complaint I have is the Cup Holders were DISGUSTING!! I wish I had time to clean them but it just didn’t happen. Anyhow, please make sure those are cleaned frequently

CATHERINE M 
Rating:
4.0

Customer did not leave a comment.

Bridgette S 
Rating:
4.0

Customer did not leave a comment.

PERRY T 
Rating:
3.0

Customer did not leave a comment.

JAMES B 
Rating:
4.0

So far everything seems fine for me

Ellawela L 
Rating:
1.0

Comment already in Google map

AKHMAD A 
Rating:
5.0

Customer did not leave a comment.

REBECCA E 
Rating:
5.0

Staff at this location is always great

MEGAN G 
Rating:
5.0

The vehicle had to be jumped less than 30 minutes after rental.

TERRY M 
Rating:
5.0

Customer did not leave a comment.

Parth P 
Rating:
4.0

Customer did not leave a comment.

A L 
Rating:
5.0

Customer did not leave a comment.

JIAHENG M 
Rating:
5.0

Super easy and convenient, could not have asked for a smoother and better process

DAVIDANDREW F 
Rating:
5.0

Upon dropping the equipment off I was greeted and assisted immediately. Great customer sense on finishing end of this trip.

TIMOTHY F 
Rating:
5.0

Check in and out process was easy

Peter R 
Rating:
3.0

Trailer weighed down with just one bike, chains to long for vans. They hang and drag, had to be repositioned so they didn't drag. Bike didn't stand well because of floor of trailer is slippery and the groves doesn't allow kickstand of a bike to sit properly.

SUNRISE B 
Rating:
5.0

Customer did not leave a comment.

BONNIE L 
Rating:
5.0

Customer did not leave a comment.

MD A 
Rating:
5.0

It was perfect. In every way I’ve been running trucks for 20 years for my business, I was greeted by the most professional person I’ve dealt with. Thank you.

Matthew W 
Rating:
2.0

Not nickel and dime or double charge for returning vehicle past estimated time but within same day.

Michael W 
Rating:
5.0

Courteous staff

GARRETT P 
Rating:
5.0

This location is fine. The original location didn’t have the truck (any vehicle) that I reserved and I wasn’t informed until I showed up. Eco mart 2355 elmwood Avenue should not be a location for any customer

LINWOOD J 
Rating:
5.0

Fantastic service!! Very great and easy experience. Staff friendly and helpful. Will use again! Excellent value as well.

JOHN F 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE M 
Rating:
5.0

Not a thing the 2 gentlemen that were working were right on top of every thing

Robert H 
Rating:
1.0

Customer did not leave a comment.

Jasmin H 
Rating:
5.0

Customer did not leave a comment.

SANDRA S 
Rating:
5.0

Provide the same quality service.

RICHARD G 
Rating:
5.0

Customer did not leave a comment.

MARK M 
Rating:
5.0

Nothing. Everything was great.

Mark H 
Rating:
5.0

Smooth transaction, friendly staff. Nothing needs to be improved

SUSAN D 
Rating:
3.0

The rental process was quick and efficient.

KURT G 
Rating:
5.0

Customer did not leave a comment.

JEFFREY G 
Rating:
4.0

All was fine. Would rent again and recommend to others. Thank you for providing this service.

karen b 
Rating:
5.0

Customer did not leave a comment.

PAUL V 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D 
Rating:
5.0

I arrived just before closing and the staff was quick, helpful and professional.

Christopher G 
Rating:
5.0

Staff was courteous and very helpful. I was extremely satisfied and would definitely rent again if needed.

kevin h 
Rating:
5.0

Prompt and friendly service. We like doing business at this location

Zackery B 
Rating:
5.0

Absolutely outstanding service. All clerks in the office were professional and helpful. Very organized especially with check-in service and assistance in checking signal lights and hitching the trailer. Thank you UHaul in Amherst, NY!

Mark S 
Rating:
4.0

Customer did not leave a comment.

TIASHEKA W 
Rating:
5.0

This was not my scheduled drop off location. The scheduled location refused to take off my trailer and I was forced to drive to another location adding over an hour onto my day

MICHAEL M 
Rating:
5.0

Trailer did its job, but was a little beat up and the drop down fender definitely didn't want to go back up once it was let down. Overall I have no complaints, Great staff.

Robert J 
Rating:
5.0

Customer did not leave a comment.

THOMAS E 
Rating:
5.0

Customer did not leave a comment.

STEPHEN L 
Rating:
5.0

Customer did not leave a comment.

Candice M 
Rating:
4.0

Rented a 6x12 trailer. It was available when I was told it would be. I rented for 48 hours. When I went to pay the person tried to charge me for 72 hours. I corrected them. After that all was fine. This is a busy location with a poor parking lot for the amount of equipment on-site. Good selection but too small for all of the traffic in and out of the location. The trailer functioned fine and the return process was easy.

JEFFREY J 
Rating:
5.0

Always in and out so easily!

Jeffrey D 
Rating:
3.0

Customer did not leave a comment.

Kathryn-Grace H 
Rating:
5.0

Customer did not leave a comment.

Gregory R 
Rating:
5.0

Customer service was impeccable. I was very pleased with how quickly and kindly I was treated. I would not change a thing.

Devorah P 
Rating:
5.0

Customer did not leave a comment.

DWIGHT M 
Rating:
5.0

Customer did not leave a comment.

SYDNEY O 
Rating:
5.0

Always a pleasure...

CRAIG C 
Rating:
5.0

Customer did not leave a comment.

Stephen L 
Rating:
3.0

I had my total go from $53 to $231 for location drop off which is unfair giving I was told I can drop off at any location.

Sonia W 
Rating:
4.0

Truck was muddy, in addition when asked if we wanted mobile pick up, we said no. The mobile check in is horrible. In addition we were just charged for gas. We did not receive a full tank and took a picture of that.

Hal K 
Rating:
5.0

Customer did not leave a comment.

DENNIS M 
Rating:
3.0

My U-Haul kept veering to the right while I was driving it. Hard to keep driving straight.

COLLEEN A 
Rating:
5.0

I have rented trucks from this location and never had a problem. Very helpful and I was in and out in great time. Thank You

DAVID H 
Rating:
5.0

Nothing everything was great

JEFFREY H 
Rating:
5.0

Customer did not leave a comment.

MARK W 
Rating:
5.0

I dropped off after hours. All good

MATTHEW M 
Rating:
5.0

Very easy to deal wih

CARL J 
No reviews have been submitted for this location.
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