Customer Reviews for U-Haul at Niagara Falls Blvd

5,656 reviews

925 Niagara Falls Blvd   Amherst, NY 14226
(S Of 324)

(716) 832-1778

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(716) 832-1778

925 Niagara Falls Blvd
Amherst, NY 14226
(S Of 324)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Did 24/7 share there was no key in lock box I had to wait for the facility to open 2 hours later. Then they said they they don't do that program there, I sai then why do have it set up it put me 2 hours behind schedule? Lights switch was hanging and stuffed under the dash. Half a tank of gas and my move was about 160 miles round trip. I can't get an email copy of the receipt it say unable to preview

Patricia B. 
Rating:
4.0

Customer did not leave a comment.

STEVENALLAN P. 
Rating:
3.0

I asked for straps and the guy at the counter said, “Uhh I don't think we sell those here.” Then I turned around and saw a whole 3ft section of the wall full of them. He didn't know how to add them to my order. Then he just gave me a key and pointed to which truck it was. Didn't have me sign anything or give me any paperwork or tell me anything other than that's the one right there. I had no idea until after I had driven away that I was supposed to do something on my phone before leaving. Then no more than 2 mins after I pulled out of the parking lot the check engine light came on. Then when I returned the truck after hours the website wouldn't let me do the self verification so I had to call to make sure it was noted that I returned it and I wouldn't get charged extra.

Tyler J. 
Rating:
5.0

This was clearly a much better experience than the transit road location. Very friendly and efficient v

PHILIPJOHN C. 
Rating:
5.0

Customer did not leave a comment.

ALANSTUART O. 
Rating:
5.0

Customer did not leave a comment.

jean K. 
Rating:
4.0

There's was some plastic ties left in the trailer and some duct tape but nothing a quick sweep didn't fix. The employees were above and beyond friendly and helpful. Very quick service.

SETH W. 
Rating:
5.0

The sales associate who helped me (young black guy with glasses) was very friendly and helpful.

JOHN M. 
Rating:
5.0

I had ordered 20 pads and an appliance dolly but neither were in the truck and when we went back there were no appliance dollys available so we had the take a regular dolly.

Claudia S. 
Rating:
5.0

Customer did not leave a comment.

Dean M. 
Rating:
5.0

Customer did not leave a comment.

ELAINE R. 
Rating:
5.0

Customer did not leave a comment.

SASHAKIANNA ROSE B. 
Rating:
5.0

Awesome service as usual!!

Benjamin L. 
Rating:
5.0

Customer did not leave a comment.

Maryann D. 
Rating:
5.0

Staff helped me avoid a long drive to a drop off location that wasn't close to my point of delivery. Highly recommend.

GRANTTHOMAS P. 
Rating:
5.0

The guys here today were fantastic!!! The guy in the Am and the guy in the pm…Super nice and deserve a bonus, a raise, a gift card or something. Also, I left a very important document in the truck, and instead of throwing it out, they tucked it in the middle for me, and I was able to come by later and pick it up. Thanks men! Highly appreciated as you can imagine. Keep Rocking U-Haul, I've been coming to this location first over any other location for 25 years maybe? Always been a good experience here!

David P. 
Rating:
4.0

Customer did not leave a comment.

PATRICKKEVIN B. 
Rating:
5.0

Thank y'all so much you really saved my skin

Gabrielle R. 
Rating:
1.0

The auto transport trailer I rented had the bad automatic brakes and for the second time now cost me about $1000 in damages to my vehicle due to not having a 7 pin connector for proper trailer braking.

DOMINIQUEMARIE B. 
Rating:
5.0

Customer did not leave a comment.

kari S. 
Rating:
5.0

Apparently, when it had rained or snowed, the previous van users tracked mud into the back of the van. However, the Uhaul attendant(s) did "not" mop out the back. Good thing, I had a bicycle box at the rear door and a small bag of kitchenware in there. As it DID NOT require me to crawl through the now, loose dirt.

JUDYA B. 
Rating:
5.0

Everything went as planned.

KURTWILLIAM H. 
Rating:
5.0

Awesome service as usual

Benjamin L. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

SHARASCHANDRA RE G. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
1.0

This was my secondary location as my first location was apparently unable to give me a truck. This location was fine but it was bullshit that it went to this

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Willie Q. 
Rating:
3.0

Was charged gas when I refueled the van to where it was when I revived it. Couldn't get a hold of anyone or there was long wait times

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

RACHELLEAH S. 
Rating:
5.0

Great service

Mohamed M. 
Rating:
5.0

Excellent customer service by both young men.

VANJAROD D. 
Rating:
5.0

The dude at the counter was awesome. Made it for an easy experience

joshua N. 
Rating:
5.0

Customer did not leave a comment.

JERRYRASHAWN W. 
Rating:
5.0

Make sure that the staff at my pick up location understands the value of customer service. The young man that helped me out was FANTASTIC! He was a great person to deal with and engaged me in chat while he worked. That put me on a real good mood for my trip. His partner came out to help us hook up, and he was cool too! Very sorry I didn't get their names, but you should try to find out and tell them how well they did. Sterling Bragg

STERLING B. 
Rating:
3.0

the equipment initially reserved was unavaialble and I was sent to the Depew location with a diffrerent reservation time. They did n ot have the equipment. The women was epful and found a larger cargo trailer at the original location where I had to go. Still awaiting the $50 Credit for not having the equipment

steve L. 
Rating:
5.0

Customer did not leave a comment.

BARBARAANN K. 
Rating:
3.0

Customer did not leave a comment.

Lorainne B. 
Rating:
5.0

The guys were awesome. They helped me when your booking screwed up and were super fast and helpful

JOSHUAKEITH M. 
Rating:
5.0

Customer did not leave a comment.

RICHARDGREGORY R. 
Rating:
5.0

Customer did not leave a comment.

Albert M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMP K. 
Rating:
1.0

My Fiance and I were both Physically assaulted by the area Field Manager. I was verbally harassed and called derogatory names. All of this was caught on video. Absolutely would not recommend UHaul to anyone in this area.

JENNIFERLOUISE A. 
Rating:
5.0

Customer did not leave a comment.

ANDREW G. 
Rating:
1.0

I reserved a 10' truck and when I arrived they did not have one. I was forced to use a pick up and because of the weather, the furniture I was moving got damaged. The staff were incredibly rude and unprofessional as well.

STEPHENCHARLES P. 
Rating:
5.0

Customer did not leave a comment.

Alan S. 
Rating:
2.0

The truck engine light kept coming on and beeping. The dolly I rented was just thrown in the back of the truck and wasn't secured to where it was supposed to be. I was told there was "just under 3/4 tank of gas" and it had to be returned the same . I didn't really check that but did think what exactly is "just under 3/4 tank of gas" why wasn't it full and then had to be returned full. I guess I should have checked it exactly because I drove the truck 11 miles, put $7.00 worth of gas in the tank AND THEN when I received my receipt by mail, was charged an addition $18.00 for gas. I would definitely find an alternative place to rent a truck.

THOMASLEROY C. 
Rating:
2.0

😡has been a long time since we have rented and was a totally bad experience, first to have to call a central number 2 weeks plus to be told rental is in a green yellow or red statice, that we were in yellow so we should get a rental, are you kidding me we needed to move a large amount of kitchen cabinets and we should get a trailer are you kidding me 🤦‍♀️next week don't know where or if we will get our rental until 2 days before we need it. My husband drives 20 miles to pick it up and drives 20 miles home only to find we do not have the furniture covers we ordered called u-haul central to tell them we don't have the covers we rented, she says no she had to e-mail them and they will call us, I said that's great they were supposed to call me 1 and 1/2 hours ago and still no call. My husband drives 20 miles up and 20 miles back to hopefully get the furniture covers we rented which he got. The girl told me to call customer service that they would help me was on hold for over 20 minutes, no one ever answered. 😡 your attempt at automation has made for VERY poor customer service, if we need a rental again we will try to find one that takes care of their customers needs 😡😡😡😡

RALPHDONALD P. 
Rating:
5.0

Customer did not leave a comment.

LIZBETHANN D. 
Rating:
5.0

Customer did not leave a comment.

LINDA C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
2.0

I have come to this location several times with no issues. Maybe it has changed owners/managers? I was offered a 26' truck then told that I would have to go to a different location to get it. I told them I preferred this location, so I will take the 20'. I requested a dolly with straps, when I arrived for pick up I was told they were all out. Then told I could rent one from Lowe's if I wanted. The gas tank was less than 1/4 filled, I was told "that's how the last person returned it". There is a gas station literally less than a block away, but every place I've rented before starts you off with a full tank. I wish I could attach pics to this as both front tires were bald, definitely a safety violation, and the driver side mirror has an "x" scratched into it. The associate that handed me the keys never walked the truck for any issues. I work in retail and understand maybe it's a staffing issue? But this visit wasn't even close to being right. Random note...i also fixed the time clock in the truck for you.

PAULJOSEPH T. 
Rating:
5.0

The employees were great. Everything was quick and easy. I had an exceptional experience.

NANCYMARY D. 
Rating:
5.0

Customer did not leave a comment.

JACOBMICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

JOHN J. 
Rating:
5.0

Nothing Everything was great.

Allen P. 
Rating:
5.0

Customer did not leave a comment.

julie J. 
Rating:
5.0

Service was fast and friendly.

aida S. 
Rating:
2.0

Customer did not leave a comment.

SHANEPATRICK JR B. 
Rating:
5.0

Quick and easy pickup and drop off.

MARYLOUT B. 
Rating:
5.0

Efficient, good pickup n drop off, truck was perfect size n ran well

SCOTT T. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
3.0

Customer did not leave a comment.

Alfredo L. 
Rating:
5.0

Keep doing what you are doing. This place is great.

Joan U. 
Rating:
5.0

Customer did not leave a comment.

Rohn V. 
Rating:
5.0

Customer did not leave a comment.

LISAM P. 
Rating:
5.0

Customer did not leave a comment.

Laporsha W. 
Rating:
5.0

Customer did not leave a comment.

JESSICA P. 
Rating:
5.0

Customer did not leave a comment.

JESSICA P. 
Rating:
5.0

Customer did not leave a comment.

Rebecca B. 
Rating:
5.0

Customer did not leave a comment.

LIZBETHANN D. 
Rating:
5.0

Very good experience

MELINDAA E. 
Rating:
5.0

Customer did not leave a comment.

ROBERTIRWIN W. 
Rating:
3.0

11/1/21; 8am till 1/11/21 till 5pm. Truck was clean and got us to our destination and back again. Problem…. I rented 10 blankets to pick up custom made Amish furniture. Drove 100 miles there and opened up the truck box and NO BLANKETS!!!! Needed to borrow 10 blankets from Amish to get furniture home safely just as long as I return them by Thursday ( This is Monday and I work full time and took the day off today to pick up the furniture) So that is a 200 mile round trip plus my time. I asked to be compensated for the mistake and they took the charge off for the blankets and an extra $15.00. To cover my gas and time. I was not happy and asked to be compensated. He said No! I gave you enough. Ok …well gas is 3.76 per gallon. I get 24 miles per gallon. 200 divided by 24 equals approximately 8 gallons. Total: $30.08. Plus my Time…. And I get $15.00 very Disappointed!!!!

CHERYLLYNN C. 
Rating:
3.0

Fix the app. Fix the app. Fix the app. Fix the app. Returning the truck after hours is a nightmare because of the frozen app!

Daniel E. 
Rating:
5.0

I personally have no complaints with this u haul facility. They are friendly, go out of their way to make sure you are satisfied. Wouldn't go any where else.

JOANE U. 
Rating:
4.0

I thought customer service was excellent but there was broken glass in the parking lot along with some screws and I think the lot needs to be better maintained. I realize what a busy location it is.

Marc M. 
Rating:
2.0

Customer did not leave a comment.

RAJANEESH K. 
Rating:
5.0

Customer did not leave a comment.

Gina R. 
Rating:
4.0

Customer did not leave a comment.

Aaron N. 
Rating:
5.0

Customer did not leave a comment.

MICHAELJOHN H. 
Rating:
5.0

excellent experience. friendly helpful staff. Thanks.

Wally M. 
Rating:
4.0

Customer did not leave a comment.

Marie C. 
Rating:
3.0

The trailer tires were worn down almost to the wear bars and the trailer was pretty beat up overall, but did the job just fine. I also lubricated the screw-down ball nut to make it turn easier. Not a bad trailer, but could have used some attention.

PERRYDONALD S. 
Rating:
3.0

Customer did not leave a comment.

Maria T. 
Rating:
4.0

Customer did not leave a comment.

Rachel P. 
Rating:
3.0

Customer did not leave a comment.

SCOTT C. 
Rating:
5.0

Uhaul has never disappointed. From rentals, over decades) to hitch installations, to on site purchases of needed moving items. My experiences with Uhaul employees have been friendly, helpful, and honest !

Michael F. 
Rating:
4.0

Customer did not leave a comment.

Sue H. 
Rating:
5.0

Customer did not leave a comment.

Sean G. 
Rating:
4.0

Customer did not leave a comment.

JOSE M. 
Rating:
4.0

When renting a trailer I would like to speak with the local office to see what they had available verses the (800) number leting me know what is available. When I have certain jobs to do in a certain area it would be helpful for driving times with that particular rental

joe M. 
Rating:
1.0

Nothing very good service

ANDREAL T. 
Rating:
4.0

Customer did not leave a comment.

MARQUISLAMONT D. 
Rating:
5.0

Nothing they very courteous and friendly and they took care of you right away and said thank you for shopping there

Donald D. 
Rating:
5.0

Customer did not leave a comment.

KELLIEA F. 
Rating:
5.0

Nothing, an excellent experience

Tom H. 
Rating:
1.0

Ordered Uhaul, called to verify the truck, but then told me I could not pick up and drop off at tye locations originally requested. They gave me the location to pick up and drop off, and upon arriving 15 minutes early of the scheduled pickup time and location was told they did not have a truck. I was then told to go to this location and that, "they are literally cleaning and gasing it up, have it ready for you right now". So I go across town to this location and upon getting there they give the truck they got ready for me, to another person. They finally get another truck for me, and I leave but the whole time the truck has lights signaling it needs oil, and giving audible beeps because of the door not closing while driving due to the runner seal falling completely off the door frame. To top it off, I was charged 170$ when told it would originally cost roughly 90$. For this experience...not worth it.

MICHAELALLEN O. 
No reviews have been submitted for this location.

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