Customer Reviews for U-Haul at Niagara Falls Blvd

5,747 reviews

925 Niagara Falls Blvd   Amherst, NY 14226
(S Of 324)

(716) 832-1778

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(716) 832-1778

925 Niagara Falls Blvd
Amherst, NY 14226
(S Of 324)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I was charged double for U-Haul I returned early! it did not have the dolly I paid for in it. I went to pick up the property I was having held and could not get it because I did not have the dolly! The whole trip was a waste and embarrassing! no one was there to help or put the dolly in. I had to wait 20-30 min for customer service on the phone to help me then when I got the truck and go where I needed to be I realize the dolly wasn't in it. I should be given a full refund instead you have charged me double and I lost out on beds for my kids. I'm mortified and so upset with this experience!

Jordan D. 
Rating:
2.0

I made a reservation on May 15 2022 for a car hauler to be picked up at the Military Rf store in Niagara Falls which is approx 10 mins from my house. 5 hrs before I was to pick up the hauler you changed the location to a location 50 mins from my house. I feel this is absurd since you had almost 6 days prior to get that hauler to the NF location where my reservation was made for. It's called customer service if a customer made a reservation for a particular store and you have one at a different store toy get it to the store the customer made the reservations for. Not have the customer drive to go get it.

Todd K. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
4.0

the tie down rails in the trailer are all loose and damaged, seems like a maintenance issue to me

JAMESMICHAEL K. 
Rating:
5.0

Everything was flawless

Garcey B. 
Rating:
5.0

Customer did not leave a comment.

SHAWNL W. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey K. 
Rating:
5.0

Customer did not leave a comment.

Blake D. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

The person who assisted us at the counter was extremely friendly and helpful! There was a mix up of the pick up location and he fixed it and accommodated our needs. We very much appreciated his humor and friendliness.

Michael H. 
Rating:
5.0

The guy at the counter was helpful and made renting easy.

Richard V. 
Rating:
5.0

Customer did not leave a comment.

Himangshu kumar P. 
Rating:
5.0

Customer did not leave a comment.

Rae H. 
Rating:
5.0

Staff was great! Friendly, personable and professional! Really appreciated the help!👍🏾👍🏾!

Shakisha E. 
Rating:
4.0

Customer did not leave a comment.

WJIII M. 
Rating:
5.0

Customer did not leave a comment.

Pedro A. 
Rating:
5.0

Customer did not leave a comment.

Xiao Y. 
Rating:
5.0

The staff are very professional have me in and out with no problem thank you you have a customer for life

DAYMONDE C. 
Rating:
3.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Niagara Falls BLVD and Eggert location has been the best location I worked with so far. Very professional and easy to work with. Thanks

nicole O. 
Rating:
5.0

Great guy at customer service desk

Michael M. 
Rating:
2.0

The vehicles need to be clean inside and outside. If there is a damaged window the customer should be informed. I will consider another U-Haul location before renting another vehicle form U-Haul.

Edward N. 
Rating:
5.0

The gentleman behind the counter was extremely friendly and helpful, had a truck available immediately, great job!!!!

kathjryn T. 
Rating:
5.0

Worker was very helpful and nice. Got a great deal on truck. Pick up and drop off was very easy. Will definitely rent from here in the future

Miranda G. 
Rating:
5.0

there is nothing to change. Keep up the friendly customer service and great attitude like I encountered.

Chris D. 
Rating:
5.0

Nothing we were waiting on right away and the gentlemen that helped us was super nice.

Tasha A. 
Rating:
5.0

I was very happy with the whole process. Very easy 5 minutes to rent, less than 5 minutes to return.

thomas F. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Efficient, helpful, friendly staff. Keep up the good work!

Pamela N. 
Rating:
4.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

I am sad to learn that you are no longer going to offer the Ford cargo van It is the best version of the cargo van you have ever had in your fleet. Horrible business decision for your customers. Staff at this location is always professional and courteous. Thanks to them.

Michael H. 
Rating:
5.0

Everything was perfect. Staff friendly and helpful.

Janet V. 
Rating:
5.0

Great vehicle even greater service! Best experience I've with uhaul yet

Norbert B. 
Rating:
5.0

Customer did not leave a comment.

KEANNA H. 
Rating:
3.0

Customer did not leave a comment.

Nathan O. 
Rating:
5.0

Customer did not leave a comment.

Adrianne C. 
Rating:
3.0

Customer did not leave a comment.

Haley M. 
Rating:
5.0

On-site agent was very accommodating/professional/etc...

Grady R. 
Rating:
5.0

Personnel friendly and very helpful. Will use this site again for my moving needs.

Marylin B. 
Rating:
5.0

Awesome location to rent from im a weekly customer for life

Willie Q. 
Rating:
3.0

Customer did not leave a comment.

KELLI F. 
Rating:
5.0

Was very convenient and affordable! Would highly recommend and use again!

Dan R. 
Rating:
4.0

Two issues, First the back door wouldn't shut. it was very hard to open and then close. Second the ramp was as hard as the door to slide back and forth. That said we didn't use the ramp at our destination. The driveway wasnt flat and misjudging the step down to the sidewalk and jacked up my knee. I just think the trucks parts worked the was they should.

Chad W. 
Rating:
5.0

Customer did not leave a comment.

SHAWNL W. 
Rating:
5.0

Everything went well. Fast. Person working was efficient and professional.

KURTWILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Very satisfied.

Michael L. 
Rating:
5.0

What a perfect experience highly recommend!!!

Susan J. 
Rating:
5.0

Customer did not leave a comment.

Patrick K. 
Rating:
2.0

I initially wanted to rent a car dolly from uhaul location 2485 military road Niagara Falls NY 14304 l. Upon arriving the lady that worked at the desk processed my transaction and asked if I could pull around to hook up to my rental. I proceeded to exit and pull around the building, there she hooked up the rental and asked me to try my signals , hazard and brake lights. As I proceeded to follow her instructions, she paused and said she would no longer allow me to rent this equipment because a turn signal was out on the rental. So, I inspected the wiring harness and found that there was a broken wire on the rental from previous misuse and abuse. So now, after wasting 30-40 minutes of my time, I had to be reimbursed, only to drive another 35 minutes south of my location to pick up another dolly. The young lady at the desk informed me that she had placed a reserve on the rental and it will be ready when I get there. Which ultimately was not the case. The gentleman at uhaul 925 Niagara Falls boulevard was helpful but told me I would have to pay $93 dollars because I would return the unit to the closer uhaul in Niagara Falls. I said I would not be paying that and he ultimately said he would give me a discount, (even though I ended up paying an additional $10-$12). I would not recommend any uhaul locations to friends and family and would highly recommend that someone takes there business elsewhere, hopefully somewhere that the management has better problem solving skills.

Dalton A. 
Rating:
5.0

the guy working when i went to pick up the van was super helpful, efficient and really just all around great

devon H. 
Rating:
5.0

Customer did not leave a comment.

Darren T. 
Rating:
5.0

Everything was great.

Angela J. 
Rating:
5.0

Customer did not leave a comment.

Julie J. 
Rating:
5.0

All was good

GARYWALLACE J. 
Rating:
5.0

Very helpful and very appeasing help my day out a lot

andrea J. 
Rating:
5.0

Prompt, friendly service

TERRY B. 
Rating:
5.0

Customer did not leave a comment.

Rachel S. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

SHAWNL W. 
Rating:
5.0

Excellent service and very affordable prices. Made our move so much easier. From the reservation to the drop off, outstanding customer service. Website is easy to navigate and confirmation emails throughout the process. Thank you!

Nancy C. 
Rating:
4.0

Customer did not leave a comment.

KARINMARIE Z. 
Rating:
5.0

Customer did not leave a comment.

JEFFREYA L. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Nothing to improve the service was excellent

SHARIA B. 
Rating:
5.0

Customer service excellent. Can't remember the guys name. Good man.

MICHAELANTHONY A. 
Rating:
5.0

Customer did not leave a comment.

Kathleen W. 
Rating:
5.0

The customer service rep was very friendly and helpful.

Rashawn W. 
Rating:
5.0

Great service

WENDYF M. 
Rating:
5.0

Nothing

Luminosa W. 
Rating:
5.0

Customer did not leave a comment.

DARYAANDREYEVNA J. 
Rating:
5.0

Customer did not leave a comment.

DARYAANDREYEVNA J. 
Rating:
5.0

Excellent customer service!!

Kelly O. 
Rating:
5.0

Customer did not leave a comment.

EMMANUELGAHEN G. 
Rating:
1.0

Went to pick up the U-Haul it was snowed in I had to dig it out and defrost it scrape window they never check the damage that was on the front corner I told him that I didn't care went to return couldn't get to the drop-off box too much snow in front of it how ghetto

JOSEPHM G. 
Rating:
5.0

PASSENGER DOOR DID NOT CLOSE PROPERLY..HAD TO SHUT FROM OUTSIDE. NOTIFIED AGENT UPON RETURN

GARYJ N. 
Rating:
5.0

I had dealings with three separate customer service people at this location, and each of them were extremely helpful and knowledgeable. My experience with U-haul is that the customer service people really don't give a fig, and I'd prepared myself for an unpleasant encounter. I was very pleasantly surprised. Thank you so much. Please pass on my compliments!

MO S. 
Rating:
3.0

Fella who rented the trailer to me wasn't very helpful just did the minimum requirement

EDWARDFRANCIS L. 
Rating:
3.0

I obtained the truck only to return it 1 hour later, becuase what I needed it for fell through. Unfortunate, money paid for a joy ride basically.

SARA M. 
Rating:
5.0

Customer did not leave a comment.

ADRIENNE R. 
Rating:
5.0

Customer did not leave a comment.

Heather C. 
Rating:
5.0

Customer did not leave a comment.

Brittany B. 
Rating:
5.0

Customer did not leave a comment.

MICHAELW D. 
Rating:
5.0

Is fantastic customer service. We were greeted with a smile. Your team that works there does a fantastic job

CHRISTOPHERA J. 
Rating:
2.0

Clean the vehicle better, Make sure you let the person know it locks automatically, an it's about $80 just to rent for 2 hours.

JAVIDMAJEED R. 
Rating:
4.0

My experience was really excellent except for the fact that I had ordered a moving dolly and moving pads and I thought they would be in the truck. Then when I went in to get the key for the truck I forgot I had ordered them. Turns out I didn't really need them. When I returned the truck I told the attendant and he said he would take it off my bill. Thank you!

Mark A. 
Rating:
1.0

Did 24/7 share there was no key in lock box I had to wait for the facility to open 2 hours later. Then they said they they don't do that program there, I sai then why do have it set up it put me 2 hours behind schedule? Lights switch was hanging and stuffed under the dash. Half a tank of gas and my move was about 160 miles round trip. I can't get an email copy of the receipt it say unable to preview

Patricia B. 
Rating:
4.0

Customer did not leave a comment.

STEVENALLAN P. 
Rating:
3.0

I asked for straps and the guy at the counter said, “Uhh I don't think we sell those here.” Then I turned around and saw a whole 3ft section of the wall full of them. He didn't know how to add them to my order. Then he just gave me a key and pointed to which truck it was. Didn't have me sign anything or give me any paperwork or tell me anything other than that's the one right there. I had no idea until after I had driven away that I was supposed to do something on my phone before leaving. Then no more than 2 mins after I pulled out of the parking lot the check engine light came on. Then when I returned the truck after hours the website wouldn't let me do the self verification so I had to call to make sure it was noted that I returned it and I wouldn't get charged extra.

Tyler J. 
Rating:
5.0

This was clearly a much better experience than the transit road location. Very friendly and efficient v

PHILIPJOHN C. 
Rating:
5.0

Customer did not leave a comment.

ALANSTUART O. 
Rating:
5.0

Customer did not leave a comment.

jean K. 
Rating:
4.0

There's was some plastic ties left in the trailer and some duct tape but nothing a quick sweep didn't fix. The employees were above and beyond friendly and helpful. Very quick service.

SETH W. 
Rating:
5.0

The sales associate who helped me (young black guy with glasses) was very friendly and helpful.

JOHN M. 
Rating:
5.0

I had ordered 20 pads and an appliance dolly but neither were in the truck and when we went back there were no appliance dollys available so we had the take a regular dolly.

Claudia S. 
No reviews have been submitted for this location.

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