Customer Reviews for U-Haul at Sheridan & Mississippi

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Sheridan & Mississippi

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CrIg N.
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The location was great. But U-HAUL it's self is absolutely terrible! I will do my beat to never rent from you again. I was called three times to tell me my pick up location changed. The last call was within 10 hours of my pick up time. This is just ridiculous!

GLENN H.
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Customer did not leave a comment.

Ronald R.
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Keep up the good work.

Rex R.
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Customer did not leave a comment.

Gary G.
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Devon did a wonderful job! Give him a raise!

Michelle S.
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Customer did not leave a comment.

Alexander W.
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Devin was super nice. There was a problem with the electronics, it required some innovative parking lot engineering and he got the rust off my connector. He spent the extra time to make sure I had a great experience.

Rex R.
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The right trailer was not on location when promised, I had to compromise on a smaller trailer which cost me Money. I had to wait while a couple that booked their reservation at that location couldn't get their reserved truck, which cost me money and time. CSR failed to use his head and compensate for U-Hauls (Traffic's) Major screw up! I wouldn't rent from U-Haul Ever again even if my Life depended on it!

Dennis S.
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Thank you for providing the cargo van on such short notice ( 2 hours ). It was exactly the size we needed at the time we needed it.

fatima Y.
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Customer did not leave a comment.

Ross H.
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Great as is. People were personable and friendly and helpful!

Jessica M.
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Customer did not leave a comment.

Jacqueline C.
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Customer did not leave a comment.

Michael R.
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Very impressed with uhaul, wouldn't change thing! Great job to all 4 locations I've visited in the past week!

Stanley R.
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Customer did not leave a comment.

Noni M.
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Customer did not leave a comment.

Andreas L.
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Keep it professional. I waited in the lobby one time for boxes for 10 min before someone came out. Also, please don't comment on flaws with my car while helping me load boxes into my car

Chris C.
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Customer did not leave a comment.

Emily D.
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Nothing, it was a pleasant experience overall.

Aubrey S.
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Customer did not leave a comment.

robert S.
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Customer did not leave a comment.

John M.
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I did the online after hours dropoff - it was confusing because I was asked to scan a code next to the orange key box, which didn't exist.

Jonathon R.
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Customer did not leave a comment.

Jennifer S.
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Customer did not leave a comment.

Audrey T.
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I love this store and the equipment. The staff is beyond excellent. Audrey Theisen

Terry T.
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Customer did not leave a comment.

Charles J.
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Customer did not leave a comment.

Fuat K.
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Very friendly and great service! I Highly recommend this location!!

Alexander D.
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We paid for a dolly and it wasn't in our truck made what we moved a hell of a lot harder without it

Catherine L.
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Honestly, it's not this location, it's uhaul in general. It was hard to book online and harder to get in touch with someone (I had to call 3 separate times, holding for over 30 minutes each time). Picking up the truck in the app and returning it the app seems simple when you're booking it but when you go to do it it's hard, the app is slow, and it takes a really long time. My charges seemed way more than what I agreed to. I won't be renting from uhaul ever again.

Toni D.
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The van smelled like gasoline. When I told the staff about this, all he had to say about it was "Oh, I know why. . . " I almost passed out from huffing gasoline for 4 hours. NOT OK!

JAMES G.
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Customer did not leave a comment.

Josh T.
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Customer did not leave a comment.

Matthew M.
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We were forced into this location further from our destination because of lack of supplies at our chosen location (but we were not credited for the additional distance). We were also not allowed to keep the moving truck for a full 24 hours like we were supposed to be able to. We were fairly dissatisfied with the service options and how changes were handled

Ricky L.
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Customer did not leave a comment.

Lance S.
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Customer did not leave a comment.

Patrick P.
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Just stay the same.

Audrey T.
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I have used this facility a number of times. The staff is ALWAYS dependable. The is immaculate both inside and out. Service is fast. I love this place and will keep renting a van for my needs. The price is cheap. I can count on a vehicle being ready for me. Thank you. I am an early morning person and I love to arrive at 7:30 and pay for what I need. Audrey Theisen

Amy M.
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More than one employee working on busy pickup days

Tristan C.
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Kyle, the GM at the Sheridan location was great! He made sure to help me out with the drop off even though his systems were offline and the app was being fussy.

mary M.
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Customer did not leave a comment.

Sean I.
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They were very helpful with rearranging our drop off. They did a great job for us. Thank you!

Dave S.
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Customer did not leave a comment.

Andrew R.
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I love this location we always use them keep up the good work

Kendra F.
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Customer did not leave a comment.

gloria T.
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Had to go to another one because they didn't have a trailer I need it

JORGE M.
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Customer did not leave a comment.

Michael J.
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The general manager was super polite, kind, helpful, and competent. He was extremely prompt and helped us remove the towed vehicle and the equipment in less than five minutes with the best customer service I have had at any business in the last three months. I can't remember his name, but his polo Identified him as the general manager. I really can't recommend or commend him highly enough.

TOM C.
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All good

Christopher R.
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Customer did not leave a comment.

Alaan I.
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Customer did not leave a comment.

Laurie H.
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Customer did not leave a comment.

michael D V.
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The manager working this day was excellent. Nice, friendly, knowledgeable, polite. Fair prices and available equipment. Two thumbs up 👍

Arno S.
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Great customer service and very friendly

richard C.
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There are 3 Uhaul on Santa Fe Blvd. Made it a little hard to find with Google Maps.

Cindy G.
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Customer did not leave a comment.

Edward M.
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Nothing. Staff was helpful and polite. Everything was great.

Randy T.
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Thanks For Great Job And Very Efficient With the Utmost Urgency Randy Thomas

Peter M.
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I would recommend this location to a friend who was moving in or out of the immediate area around this location, but I wouldn't recommend driving past two other locations to use it. Although the truck was relatively clean for having 165,000 miles on it, the truck is due for some major service, if it is more than a few thousand miles from retirement. The transmission felt like it is going, and would randomly downshift at inappropriate times, and it nearly redlined just trying to get up to highway speeds while empty. Also, while empty, and driving on an admittedly poorly maintained boulevard, the suspension was so loose, I nearly bounced off the road at 30 mph. I would not feel comfortable driving this truck out of town, much less cross country. Again, if this truck is not due to retire soon, it will need major work, and should only be used for local moves.

Samantha G.
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Customer did not leave a comment.

Kim E.
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Customer did not leave a comment.

GENE G.
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Excellent service. Walked in at 8am and i was driving away with my U-Haul 10ft truck 5 mins later. Drop-off was just as easy.

JUAN L.
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Location Mgr was rude and unprofessional over the phone. His customer service was poor somewhat treating. I was shocked and I will never use this location again for future. Our company does a lot of business with UHaul and never had an issue until I had to deal with location/store manager. UHaul should address and re-teach customer service skills to him.

Sarah S.
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You overcharged us, did not listen to us repeatedly. Screw this place, will never ever go here again.

Sarah W.
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Friendly gentleman working there.

David C.
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Customer did not leave a comment.

KIMBERLY J.
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Customer did not leave a comment.

John R.
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Everything went to our plan that's why I continue with this location!!

Robin B.
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The rental experience was good and the trailer was in good shape. Everyone was super nice and DJ hooked it up in a flash. I would definitely rent here again.

Leigh K.
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Customer did not leave a comment.

John B.
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The staff were happy and helpful, the store imaculate. We were in and out very quickly. Great drop off experience

Jeff L.
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Customer did not leave a comment.

Mark F.
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Customer did not leave a comment.

Clint N.
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Customer did not leave a comment.

Michael T.
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Martin B.
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No wait at all. Got my truck within two minutes of walking into the location, which was just three miles from my loading point.

Cathy M.
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Customer did not leave a comment.

jonathan K.
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Customer did not leave a comment.

Matthew D.
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Customer did not leave a comment.

tom W.
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Quick and friendly service.

Andrew J.
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I was told this was a 4x7 and it was a foot smaller The manager said he would fix the price since I didn't use it. But never gave me a discount. Very unhappy with the service.

norah D.
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Customer did not leave a comment.

Stephen B.
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Customer did not leave a comment.

Brittany C.
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Customer did not leave a comment.

Sam N.
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Engine Oil light came on within 10 miles of having picked up the truck. The oil was very low and required refilled. In addition, the final receipt took 2.5 days for the location to complete, and this only after calling customer service and creating a claim. Lindsey at customer service was helpful and represented the company extremely well, considering the multiple faults of the uhaul location prior to. Within 24 hours of filing the claim the final receipt was sent with the oil reimbursement.

Alyssa H.
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I don't think I caught the name of the guy that was working but he was extremely helpful. He was the only one working juggling 4 different customers but got us on our way quickly. Very good experience!

Suzy S.
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The gentleman assisting customers yesterday was outstanding! He was helpful and friendly and really took a lot of stress out of the moving experience. I'm grateful I worked with him too!

Audrey T.
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Customer did not leave a comment.

Yaphet G.
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Customer did not leave a comment.

Jean F.
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Customer did not leave a comment.

David K.
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Making the reservation on the website was much more tedious than necessary. Several times I almost abandoned my reservation. If I had, I'm not sure I would have traveled to the U-haul location out of frustration. The call center had me on hold over 15 minutes before the online reservation was complete. Too long! Once at the center, service was excellent!

Adilene L.
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Customer did not leave a comment.

Audrey T.
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Customer did not leave a comment.

Ryan E.
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The location was changed with only a text message to alert, a text message that was never received. There was no phone call or email to explain my chosen location was changed by uhaul. When I arrived and asked why I was not notified the GM was rude. A text message is not a viable means of business communication. This greatly set our time schedule behind after waiting in two long lines to rent the uhaul and driving around looking for the dent in the wall vendor.

Michael B.
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Customer did not leave a comment.

Mark W.
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Guy I dealt with was great- fast, friendly and helped me get on the road quickly-

BRIAN F.
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Customer did not leave a comment.

Enno F.
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Customer did not leave a comment.

Chad V.
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Customer did not leave a comment.

Michelle M.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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