Customer Reviews for U-Haul at Sheridan & Mississippi

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Sheridan & Mississippi

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Craig F. on

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great and easy experience!

Melissa A. on

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I called and spoke to Davita and she was very polite and assisted me in a prompt manner. I will return to this location because the service was fast and friendly. Thank you Davita for getting me what I needed so quickly.

Paul C. on

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Fantastic customer service!

Laura H. on

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KATHY N. on

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Joshua S. on

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Very very happy with my visit. Will come here again next time. Thanks!!

Jeff W. on

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Erik H. on

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Tony called me because my original location could not fit my trailer, though it was a small inconvenience he was more than understanding that I needed until 5pm to drop off the unit, and that the Uhaul of coralville was unable to edit the system to advise of the change. I would suggest Tony to anyone.

Akram F. on

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Matthew P. on

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Matt P. on

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JEFF H. on

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Great people working there. Will be back if needed. Thanks,crew

Stephen L. on

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john h. on

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harvey s. on

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john g. on

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Very competent and pleasant employee, seemed to need another worker as he was handling everything by himself,very capable though.

Allison S. on

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Colin H. on

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Benjamin d. on

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Gregg C. on

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Fred F. on

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all was good, friendly and courteous staff

Sarah T. on

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Faster service.

Jennifer G. on

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The employees were nice and helpful. But nothing happened above and beyond happened so i give them an average rating. At different location, the small plastic wrap was almost out of stock, maybe keep up with stock of things is my only suggestion. I was only able to purchase one. Was told they sell quickly. That location is at south Federal blvd. I was paranoid the whole time i had the truck that i would get a scratch and be charged or be charged for one that was already on the truck but not marked. Thank God neither happened. Over all happy with my experience and would recommend. It was easy to reserve online and i had no line to wait in when i got there.

JEREMY B. on

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The person who helped me thought it was strange also that I couldn't return the trailer to the same location. The return location had less space for the trailer then the pick up location.

Rosemary P. on

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Philip M. on

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Todd N. on

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Mateo H. on

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The worker was totally occupied with self issues and was quick and nonexplainitory to the details. He made it seem very unpersonable. Wouldn't use this location ever again

Brandi G. on

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The manager of this location was misleading and never advised me that I would pay more to drop the vehicle off at another location. Had I known the pricing was going to change I would have driven and extra 5 miles to take it back to the location I picked up the vehicle from. When I called questioning why I was charged so much I was advised the manager would call me to discuss. Upon not getting a call back, I contacted customer service and was told that he just made a note in my file that I was aware of the cost. He was short staffed because the other person came in late and was not helpful or friendly and he is the manager of this location. I have used Uhaul in the past but will NEVER use them again after this.

tina f. on

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JASON G. on

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David T. on

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Be sure that the mirrors are in good condition. The passenger mirror would not stay in adjustment causing dangerous lane changes.

Yvana R. on

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Payton G. on

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Difficult to get in and out of with a large truck due to being on a busy corner, hard to pull out of the location.

Joseph M. on

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Little hard to make a left turn from Sheridan Blvd. into driveway. Should recommend approaching site by heading north on Sheridan so can make a right turn instead.

Tiara C. on

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This is definitely the best store in Denver.

Theodore P. on

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Theresa M. on

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There was only one guy there and he seemed very ill. His eyes were completely filled with mucus. It didn't hit me until later in my move to wipe the steering wheel off that I had already been touching, and I ended up very sick. I also ended up getting someone on my moving end sick. I exchanged my first 26' truck for a 15' truck and never received paperwork confirming that.

Danyel B. on

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The associate that I picked up the truck from did not do a walk through with me when I picked the truck up. He just handed me the keys and told me to have a great day. When I brought the truck back the female associate accused me of damage to the truck that was there when I picked it up. The male associate that was there when I picked it up told me I had until 5:15pm I was about 30 minutes late but I was charged for an extra day. Horrible location!!!

Paul C. on

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Ruben S. on

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Just. Thank you for you great services.

Russell M. on

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Dennis V. on

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Very helpful at this location - they made my reservation for me and were on-the-spot to assist when I dropped off the truck.

Timothy K. on

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Not accuse a customer of stealing before you do your research on the situation.

joey m. on

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Charles W. on

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Better yard management plan for equipment returns.

angela p. on

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Lorraine M. on

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Great customer service.

Jennifer A. on

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The truck was falling apart. The service guys were nice, but appeared to be overwelemed. Had a difficult time getting the self check in to work. I was desperate for a truck, so I took it. If I was not in that position, I would have requested a safer vehicle.

Peggy S. on

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Michael W. on

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Trailer had a very worn tire

Judy P. on

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Called and talked to Sharon she said I could pick up truck at Sheridan location and return at 80224. She lied the store wouldn't allow it! I called back Gavin was supposed to call me and adjust mileage but never called back. I wouldn't have gone there if I had to take truck all the way back to South Sheridan. Poor customer service and deceptive practices!

Ellen B. on

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The truck was REALLY hard to start, even by experienced truck drivers.

Terry T. on

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SARA B. on

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The man waiting on us looks to be over 500 pounds and could not help my husband lift trailer hitch onto the truck tow hitch. Consequently my husband hurt his back on the 15th picking up the 200 pound tongue by himself and made our move very difficult. Injured back during a move is the worst thing to have happen.

JOHN S. on

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Joaquin M. on

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Andrzej K. on

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joe g. on

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Robert C. on

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The store manager hooked it up and made our moving experience that much easier!! The world needs more people like Gavin! (I'm pretty sure that was his name). Keep rockin' man!

Bonita M. on

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This is the second time I used the Uhaul company and I like it and will keep coming back. I had a nice guy assist me and he did great. On Mississippi and Sheridan Blvd.. I recommend to others.

KATELYN K. on

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No improvements. Great customer service, I was very satisfied. ??

Mark R. on

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Help the general manager display more of the genuine customer service desire shown by his technician, who, took positive action to help equip me for my move.

David P. on

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Elizabeth S. on

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I have had a U-Haul location over charge me, so I now take pictures of the mileage and whatnot before driving off. The gentleman who assisted me was very nice about my weird precautions and the gentleman who helped me confirmed all my mileage and everything before I left. Much appreciated!

Gary W. on

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Irene P. on

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MICHAEL P. on

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Scott P. on

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jason c. on

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Great Service..Quick pick up.

Andrew S. on

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I reserved a cargo trailer and all that was available was a utility trailer at pickup. I am much less likely to use u haul in the future when I end up with an open trailer for my move and there is Storm clouds in the sky. It took two trips when one worked for the same move in the past.

MATHEW T. on

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jacob g. on

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When you send an email saying that you are guaranteed a vehicle, you should actually have that vehicle available. I will never use your service again.

IGNATIUS S. on

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I was over charged. And I was told I could drop my trailer at another location only to be charged extra for that as well. I need to get in contact with management immediately!

Maria C. on

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Employee that took care of me when picking up my rental was horrible!

Todd T. on

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chet B. on

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serafin v. on

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I had a good experience

ROBERT H. on

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Rod R. on

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The gentleman that helped me hook up the trailer was fast, friendly and great to work with.

Katie B. on

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danielle b. on

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carl v. on

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BRIAN K. on

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My experience from the beginning was crap and i will never use your services again

Robert T. on

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The UHaul personnel were courteous and helpful in making the truck rental experience a pleasant one, thank you gentleman at the UHaul store, 1104 S Sheridan in Denver, CO

Matthew B. on

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Cheryl M. on

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Had changed plans and wanted to just hang onto the truck and continue to Arizona City. I was told the that truck was for in town use only so I had to unload everything and rent another truck. That experience was a nightmare.

jeff h. on

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Denise C. on

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Geoffrey T. on

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I didn't realize a panel would need to be removed from my 2015 Toyota Sienna. The guy told me after he installed the hitch. I feel it could have been put back on somehow.

JENNIFER E. on

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This is in regards to the "Moving service" I booked a moved with my truck and he never showed. I had a very small storage unit that wasnt even half way filled. I tried calling the moved and one answered. I called uhaul moving services to ask where my moved was and they informed me that uhaul was NOT a moving company and they booked moved through a third party company and I would have to contact them. Then they asked me if ibwanted to book someone else for triple the price. Why the would I do that when the first moved never showed?! And than she hung up on me. This service is a total joke.

JANET B. on

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Gabe and Kevin were great from start to finish! Very professional, knowledgeable and friendly. I would definitely use them again if the need came up!

MICHELE G. on

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Well...ywice in a week because the first rental the week before I was told they needed truck back before 6. So I hurried back to a closed location and then to find I could of kept it over night with or for the same price.

Matthew B. on

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Had a very pleasant experience. Staff was very friendly and the service was quick and simple.

greg c. on

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I was not involved at destination, however, my daughter said it went well.

Todd T. on

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Nick B. on

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Was called at 7am and told to return the truck at 9am when the truck wasn't due back till 4pm. You need to have the employees look over customers contracts before calling at such an early hour. Then when dropping off the truck the employee on duty said no one called then said it was another employee and when my friend repeated the employees name 2 minutes later he said no one with that name works here.

kathleen l. on

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We requested the 28 foot truck which was to be at this site but was not. We ended up with the 17 foot which we had to make 2 trips. Yes we could have waited for the other truck but with the rain storms and everyone ready to move we had to take the smaller truck to get the move done. We were offered to use the blankets for free but we were charged 10 dollars and they were all wet. So we could not use them. I did dry them and folded them and put them back in the truck. I really was very frustrated but because I felt that my hands were tied and I had no time to look for other moving trucks.

kristen s. on

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Larry F. on

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I had to go to 3 locations to get a truck. I went to the one that you had said the truck was there and it wasn't there. They sent me to Federal and Evans in Denver and there was no truck. They sent me to the Sheridan address and they had a truck longer than the one I ordered. I wasted about 2 hrs. of my life in this transaction. I drove to Fairplay, Co. and unloaded and than went to Alma, Co. to drop the truck off and found out they didn't take one way rentals so I had to backtrack fifty miles to drop off the truck. No told me this when I rented the truck. Very, very poor performance on UHaul's part. Someone needs to call me.

erik r. on

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Anthony R on

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Great service at this location. I could not be happier with my choice to use Ubox. Devon was a great help through the whole process

donna m. on

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I thought everyone was pleasant..explained thoroughly.. I would return & recommend..

nancy g. on

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chris n. on

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Anthony R. on

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Great customer service especially Devon everything I need and that you box connected but definitely recommend this location

Paul S. on

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Thomas S. on

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alls good

Deb R. on

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phillip d. on

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Ashkan V. on

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ROBERT M. on

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ERIK J. on

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robert e. on

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Trent G. on

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Easy to find and access. The employee was very friendly, courteous and expedient.

Dustin C. on

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yorba v. on

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Not a thing- everything was good

Kurt A. on

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Jeffrey W. on

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It was a fairly tight fit in the parking lot, but the staff was excellent, helpful, and accommodating.

jeff z. on

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last night I went to this location to get help with a wiring harness. The guy was outstanding, helped fix my wiring and got me out the door fast. The next morning I went to pickup up my trailer and the guy (different person) seems like he only half knew what he was doing. Maybe hung over from St Paddy's, I don't know. When I dropped the trailer off the kids sort of knew what they were doing. I'll be going back to drop a $20 tip to the first guy. The others, not so much. Regarding the whole process I'm not terribly impressed. I reserved at one location, then they sent me to another. Overall, not that impressed.

Janice P. on

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Loved it great staff great experience

SVEN L. on

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If truck due by certain time, call couple hours before. I was called 40 mins before, and was 1 1/2 hours away.

gary t. on

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Emily M. on

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GEORGE V. on

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I really liked the the truck and the performance. I'll definitely rent another one.

cody j. on

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Paul G. on

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Patrick F. on

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Lorena G. on

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Harmon C. on

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arthur c. on

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Very courteous and helpful, these two gentlemen had me in and out in no time at all!! Way to go Fellas!! ????

Jennifer L. on

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The gentleman that helped me was very professional and thorough. He had a nice demeanor and made polite conversation. I would definitely come back based on his customer service.

john m. on

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Randy W. on

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The original drop off location I specified in the reservation at 9190 W Jewell Ave Lakewood, Colorado was 2 blocks away from my destination. However, when I tried to drop the trailer there, I was told they did not have room for it. Their solution was for me to take the trailer to another location. When I arrived at the alternate location, the Uhaul employee didn't care enough to walk outside and unhook the trailer or even inspect it. I asked for a receipt or something to show the trailer had been returned and he said my receipt was the email reservation I already had. I took a photo as proof to cover myself the trailer had been returned to Uhaul. Extremely lazy employees and I hope to not have to use Uhaul again.

DOUGLAS M. on

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Samuel F. on

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The fellow who helped me was very nice and patient. However the 15' truck I initially rented nearly wrecked largely due to extremely unresponsive steering. I barely got it back to the uhual location to exchange and had a very frightening close call

LAURA W. on

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Service was good, & easy process the entrance is a little complicated and not enough parking it will be nice to have a sing to go in & out. Thank you for your service

ROBERT H. on

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more help during busy times

MARY B. on

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jeff s. on

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I got 2 trucks from you during the last week. The smaller one (16') was dirty inside & had no seal on the dolly. It worked out fine for me tho. Your rep Devon was more than helpful to deal with. THANX!!:)

JOSE B. on

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John C. on

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Super friendly and helpful staff.

Michelle F. on

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Simply great! Dropped off was clear, quick, and painless! Highly recommend going to this u-haul dealer.

John L. on

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Good services

Guadalupe C. on

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toni c. on

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In and out..awesome. Moving to Oregon. .the van was perfect. Thank you customer service.

Suzanne D. on

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Vanet B. on

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Gavin has been great to work with. I've rented from his location several times.

THERESA N. on

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Virgil K. on

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Michelle R. on

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Andrew S. on

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LORI P. on

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NATHAN L. on

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CURTIS L. on

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Cheaper miles for business users.

Dale R. on

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RAY C. on

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The Problem ? I attempted to turn in a trailer at 130am. The sign wasnt lit, parkinglot was dark, and street construction blocked the entrance. I drove around tbe block amd drove past several times before I could find the entrance which is in no way marked. It was dangerous, there were other people sitting in a car near the overhead head door at well after 1am. In the UHaul parkinglot. It is aggravating to try to find your stupid entrance in the middle of the night. I had been driving since 7am. This is inexcusable ! I am a 52 year old disabled Veteran. I DO NOT NEED TO BE PUT IN DANGER !!!

BRUCE S. on

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Dominique S. on

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The key didn't fit into the return lock box!

Kathleen B. on

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The two gentlemen that assisted me were extremely professional. Made the rental process quick and easy. They are an asset to your company. I will recommend this location to friends and family. Thanks happy Holidays!

CARI J. on

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They didnt check the gas it was on empty and wrote it was qouter of a tank didnt do paper work right and took over a hour too get helped

MICHAEL S. on

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People were very friendly.

Danny S. on

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hard to get in and out.

Martin V. on

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very fast and helpful, great service and nice people !

Keenan H. on

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Nothing, everything was absolutely perfect! Thank you, I really like this location...

LINDA H. on

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The gentleman who rented us the truck, was great. In the future I would not ask customers to go to the 38th and Tennyson location ever again to pick up a truck because that was a joke!

kim e. on

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NOTHING TO IMPROVE! GREAT CUSTOMER SERVICE!!!!!

Robert B. on

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ken b. on

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After national and local office assurance on size all they had was a smaller truck. It caused a fourth trip of 200 miles (400 round trip) to move our household goods. The written waver of size quarantee was not helpful in offsetting the added $400+ and 8 hours of driving.

Kevin B. on

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Kim R H. on

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Only one way in or out on a very very busy corner!