Customer Reviews for U-Haul at Sheridan & Mississippi

1,782 reviews

1104 S Sheridan Blvd   Lakewood, CO 80232
(S Of Mississipi)

(303) 936-2401

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(303) 936-2401

1104 S Sheridan Blvd
Lakewood, CO 80232
(S Of Mississipi)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Sarah R. 
Rating:
5.0

Customer did not leave a comment.

Marc A. 
Rating:
5.0

Everyone very nice and helpful

Nicholas D. 
Rating:
3.0

Customer did not leave a comment.

Lee M. 
Rating:
4.0

Customer did not leave a comment.

Brianna R. 
Rating:
5.0

Customer did not leave a comment.

Brian T. 
Rating:
5.0

Customer did not leave a comment.

Kyle K. 
Rating:
5.0

Customer did not leave a comment.

juan M. 
Rating:
3.0

The tire pressure sensor light came on when I picked up the truck, so I took it to another location to check out. Also, the battery died and I had to jump start the vehicle

Torey M. 
Rating:
5.0

Great experience!

Michael P. 
Rating:
5.0

The workers are very good at their job! Any very Friendly. They are 10's in My Book!

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Tracy N. 
Rating:
5.0

Great job!

Gilbert L. 
Rating:
5.0

Everyone was kind who helped me

Nicholas D. 
Rating:
5.0

First time U-Haul renter. I was seriously shocked by how easy it was to do this. Excellent customer service. Nice truck. Easy process. I will rent here again. Thank you for good experience.

Renata H. 
Rating:
5.0

Customer did not leave a comment.

MELANIE V. 
Rating:
5.0

Customer did not leave a comment.

Nachelle W. 
Rating:
4.0

The U-haul place did not warn us the the tie downs on the auto transport trailer could loosen. On our third night on the road I came out in the morning and the tie down on the left front tire was basically off the tire. I think they should warn you to check it for tautness every day.

Ron H. 
Rating:
5.0

Customer did not leave a comment.

Juan C. 
Rating:
1.0

What a joke this facility is. Is there ever going to be a manager who doesn't sit on their ass and scroll through social media all day at this location?! Was not even comfortable asking a question regarding my contract due to the lack of communication with the so called "manager". I have also came to get propane filled and the "manager" seemed very huffy and puffy that she had to get up and go do something BOO HOO! I will not be returning back to this location unless the assistant or the younger gentleman are in store. Those 2 are more driven and hard working, not sure how they deal with their lazy Management, GIVE THOSE 2 A RAISE!

Jessica B. 
Rating:
5.0

Customer did not leave a comment.

Fred D. 
Rating:
5.0

Everything was good.

Trudy A. 
Rating:
5.0

Customer did not leave a comment.

Alann A. 
Rating:
2.0

The location of this site was not good. It's right in an intersection which makes it very hard to turn a truck into during traffic and with a stop light. Once on the lot, the lot was pretty small for our big truck and even the employees didn't have a great place for us to leave the truck.

David H. 
Rating:
3.0

I can't get a a receipt said it would be emailed but nothing garyd80421@gmail.com

Gary D. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
5.0

Excellent customer service

Cesar V. 
Rating:
5.0

Customer did not leave a comment.

Alejandra R. 
Rating:
1.0

The deal was very bad. The truck that I rent didn't have a/c and the engine shook a lot and I'm happy with what I rent. If anything I wouldn't recommend this to anyone. When I returned the truck I was explaining what was going on to the guy I gave the keys to and he was completely ignoring me.

Salvador I. 
Rating:
5.0

Customer did not leave a comment.

Ivan G. 
Rating:
5.0

The website needs a lot of work every time I try to check in a vehicle I get to where I download the picture of the gas and the mileage and then your website freezes and I always have to call and hold on hold for a couple hours that happens no matter what location I bring up the vehicles so I believe it's a website glitch

MICHAEL B. 
Rating:
2.0

The englewood storage center was where i was initially set to pick up a truck- this place was terrible. When they called to let me know that my truck was unavailable they provided no assistance on how to find a new truck, no phone numbers, etc.

Shelby S. 
Rating:
5.0

The equipment broke down. Thankfully it was an easy fix, but working around someone coming out at the end of the day after moving all day was inconvenient. The worker at the store (a woman) was very nice and understanding.

Honor H. 
Rating:
5.0

Laura provides over the top service.

AUDREY T. 
Rating:
5.0

Great customer service from both associates in the office. Thank you

Jennifer K. 
Rating:
2.0

Everything with the actual equipment was fine, but overall the staff was not friendly and seemed disinterested in being there. They were on their phones and distracted.

Jordan G. 
Rating:
5.0

Great service

AUDREY T. 
Rating:
5.0

The high mileage fee.

BERTHA R. 
Rating:
5.0

Customer did not leave a comment.

Chantal H. 
Rating:
5.0

- The internet connection was down and the rep. had to use his phone to complete the transaction, which he did without problem. - The receipt after turn in was emailed to me and I'm still not quite sure I understand it. I'm sure it's fine but its confusing... Overall, I didn't have any actual problems, reps were courteous and very helpful.

DANIEL J. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
3.0

Make sure your employees have a better attitude. She was rude since I walked in and made us feel like we were an inconvenience to her .. big white laser light brown hair in a ponytail. Don't know her name.

Rosa R. 
Rating:
3.0

Getting into the parking lot is very difficult...wish there had been more signage/instruction on how to get in. Also, this wasn't the location I initially signed up for and it took an extra 45 minutes of my time to go to the new location which took 45 minutes of my time packing, adding 45 minutes to my travel.

Jennifer S. 
Rating:
5.0

Excellent staff.

AUDREY T. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Janaya R. 
Rating:
5.0

Customer did not leave a comment.

Erika C. 
Rating:
2.0

I have rented from Uhual multiple times. The store location was fine, but my entire experience this time was the worst I have ever been a part of. Nothing that was said was done, got done. I spoke to multiple people on the phone waiting for calls for over 30 minutes each time. No one seemed to care about trying to fix my reservation that was messed up 3 times. Only one person helped me and said notes would be in just in case I got charged this extra $20. I got charged. Was told I would be given a $50 credit due to the inconvenience of everything. Never got it and when picking up the truck, I had to pay the full amount even though this credit should have been applied. One of the worst services I have ever paid for!!!

Jacqueline M. 
Rating:
5.0

Everything went smoothly, the person at the desk was very helpful.

Tony G. 
Rating:
4.0

Customer did not leave a comment.

Andres P. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Customer did not leave a comment.

DYLAN H. 
Rating:
5.0

Customer did not leave a comment.

Keegan P. 
Rating:
1.0

Stop over charging us!!!!!

Monique O. 
Rating:
5.0

Customer did not leave a comment.

Renee C. 
Rating:
5.0

Laura was wonderful! Very helpful and professional we'll definitely come back to this Uhaul! Thank you very much

Nelly U. 
Rating:
5.0

Customer did not leave a comment.

Sharyce S. 
Rating:
1.0

Language on the contract is misleading. Just to get a extra twenty dollars from their customers for doing a self check in after hours. It should be twenty dollars if you have a agent check in.

TaylorScott T. 
Rating:
4.0

Customer did not leave a comment.

Stephanie G. 
Rating:
2.0

Customer did not leave a comment.

Jason D. 
Rating:
5.0

The battery light and the bright lights on the truck were on but otherwise the equipment worked great and the staff was very helpful.

Sarah R. 
Rating:
5.0

Customer did not leave a comment.

Michelle T. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
4.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Rick P. 
Rating:
5.0

Well organized

Dale M. 
Rating:
3.0

Customer did not leave a comment.

alex G. 
Rating:
5.0

The side mirrors needed some lubrication

Sarah G. 
Rating:
3.0

Customer did not leave a comment.

Zachariah K. 
Rating:
5.0

Great as is.

Ross H. 
Rating:
3.0

The guy that helped us was excellent and helpful. Excellent service.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Jazlynn K. 
Rating:
5.0

Customer did not leave a comment.

Doryce I. 
Rating:
5.0

Customer did not leave a comment.

Kristen B. 
Rating:
4.0

Company “representative” at the desk was rude and not very helpful. Waste of money for uhaul to pay two people to sit behind the desk on the phone. Other observations to help keep your staff busy as a manager myself: - Vehicles should be cleaned off when it snows - Restrooms and floors cleaned - Exterior can be swept - Windows can be cleaned on the building and returned vehicles - Quality checks of equipment

Matt R. 
Rating:
5.0

Great customer service

HARRY S. 
Rating:
1.0

Have the truck and trailer at the same location, have the cab of the truck not getting the passengers get soaked in a leaky cab and know whether the location you are to to go to, to return the truck and trailer still be in existence. I would like to get a call back to discuss these problems.

PATRICIA B. 
Rating:
5.0

Keep doing what you're doing!

Christopher B. 
Rating:
4.0

Customer did not leave a comment.

LYNETTE C. 
Rating:
5.0

Excellent staff made everything easy and great.

Julia E. 
Rating:
4.0

Keep giving good service, staff friendly.

JAMES M. 
Rating:
3.0

Customer did not leave a comment.

William B. 
Rating:
1.0

You guys gave me less than a quarter tank to start then tell me I'll be charged if it's not brought back at a quarter tank? How is that reasonable at all? I have to pay for someone else's gas? Then you guys gave me a truck that had several dash lights on, not very reassuring that you guys maintain your vehicles when several lights are lot. Poor experience overall, next time I'll use another service like home depot or budget.

Thomas M. 
Rating:
1.0

When I picked up the Uhaul the tire sensor was reading low and the gas was at 1/4 not 1/2. He did not inform me that I had to do the inspection through an app. I asked the worker if i can have a new truck or have this all fixed he said no I need to report it thorugh the app. While I was driving the truck it was very loud and not switching into gear there was 0% oil in the truck. This truck could have had something go wrong while i was moving. Worst experiance ever.

Lena A. 
Rating:
5.0

Customer did not leave a comment.

Jennifer U. 
Rating:
3.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Run an Ozone Generator Machine in the cab of returned trucks to kill the various smells of previous renters.

mark R. 
Rating:
5.0

Exhaust leak in vehicle breath in fumes for 2k miles Complaint has been filed

ercan E. 
Rating:
5.0

Keep up the good work!

Larry O. 
Rating:
3.0

Make them aware that are fees for not sweeping the truck out and for after hour drops

Anya A. 
Rating:
1.0

We did not have a great experience with U-Haul we rented a U-Haul for a day which was fine and we needed an extra day so we called customer service and asked how much it would be they told us it was gonna be a flat rate of $40 and the following day after I returned it they charge my card an extra hundred dollars if I would've knew that information I would've never rented it another day I filed a dispute and got a nasty email and whoever sent the email was very rude and I never got a response back I just want my money returned to my card I will never recommend this company for a rental truck again horrible customer service and lack of information

STEVEN L. 
Rating:
4.0

Customer did not leave a comment.

FARRA S. 
Rating:
3.0

Location is hard to pull into if you are traveling south on Sheridan. Location was supposed to be open until 7pm on Sunday. I rushed to get back to location to return my truck before closing. I arrived on location at 6:45pm but location was already closed.

Ronald M. 
Rating:
5.0

Don't extra charge

Juan B. 
Rating:
3.0

I wasn't able to login and do the pre-check on the truck. The employee said that has been happening. So that was an unnecessary risk I took by not being able to check the vehicle before driving off. Additional, I did tell the employee. The alignment was off horribly. About 45 degrees off center which made it a pain to drive.

ERIC W. 
Rating:
5.0

Quick, easy and friendly pick up experience

Omar C. 
Rating:
1.0

When I returned the rental, the guy that checked me in was rude, claimed that the rental was smoked in, overcharged $100, and gave no receipt. When asking him why so much, he got really snarky and rude and that's when he accused me of smoking in the truck. The truck's sensor for low air in tire was on and when I told the guy about it, he said the tire was recently replaced and the sensor was not reset. The only good experience I had was the person I rented the truck from. Honestly, I'd rather throw everything away than rent a truck again from this experience.

DODIE H. 
Rating:
5.0

Straighten the steering wheel

KATHY B. 
Rating:
5.0

Laura was very knowledgeable and very friendly she got me hooked up fast service was very good very professional I would recommend this place to family members

RICARDO G. 
Rating:
5.0

Customer did not leave a comment.

STEVE A. 
No reviews have been submitted for this location.

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