Customer Reviews for U-Haul at Snow Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Snow Rd

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Nathaniel W. on

Rating:

Customer did not leave a comment.

Amanda H. on

Rating:

Having a current employee with the trainee at the desk when returning the equipment so that the process moves a little more quickly.

Diane F. on

Rating:

Customer did not leave a comment.

Amanda L. on

Rating:

I usually do not complain but I came to u-haul with the thought that they were there to help me. Boy was i wrong! This whole experience from start to finish was awful. The girl at the front desk the night i came to pick up my truck was very inexperienced and should not have been by herself. She gave me the wrong change...twice. She charged me for 2 things i didn't ever receive and kept me waiting for 25 minutes in the lobby & still i got charged for 24 hours from my "pick up time" which was nearly 55 minutes before i left. It was awful. Dropping my truck off was even worse, the same girl was there again only with two other people who let her do her job terrible again while they sat back and listened. I asked to have the charges explained to me but she kept telling me it in Chinese multiple times. FINALLY a staff member that was sitting in the room behind us was ushered out to save the day. I was almost charged for fuel even though i was past the line i was supposed to be at. (i had just put fuel in the truck across the street before drop off time). Thank god i walked out to the truck myself with the paper showing my total and asked why i was being charged. ABSOLUTELY, without a doubt, i will be going somewhere else if i ever decide to move again in my life. I would even pay more than they charged me just to avoid this place. It was absolutely not worth the headache or time. I would have loved a refund of some sort to compensate my time. And this is "summing up" what happened to me.

frank M. on

Rating:

Service was great helpful and picking up the stuff and returning

Monica R. on

Rating:

Customer did not leave a comment.

William G. on

Rating:

Customer did not leave a comment.

Jeffrey M. on

Rating:

Keep your trucks in good working order

Tyler A. on

Rating:

thanks

Ryan H. on

Rating:

This was like night and day from the location I picked the Truck up from. The guy there was very helpful and walked me through the whole process.

alex W. on

Rating:

Get more help, bot have the computers down, not change the rating hf way through use. The returning of a vehicle procedure is horrible!!!! Our experience was very unpleasant and makes us never want to tent a truck again.

achek A. on

Rating:

Customer did not leave a comment.

Lorraine D. on

Rating:

Computer system down. Waited 1/2 hour to get a truck

Darlene P. on

Rating:

Hire more people. There were only 2 people visibly working on a busy Saturday. One person behind the counter and one person outside checking out the trucks and he had to stop to get Dolly's for the lady inside. He was great, said it was his 2nd day of work. Very polite and professional young man. He did awesome ??.

Joseph J. on

Rating:

No ac and no radio but since we weren't driving far it wasnt a huge deal for us.

larry R. on

Rating:

More parking area

Connie S. on

Rating:

Thanks for upgrading U-Haul. We went to Penske for a few years, but now we are back since you bought new trucks. Very nice.

Natalija A. on

Rating:

Customer did not leave a comment.

Andrew D. on

Rating:

Customer did not leave a comment.

michael M. on

Rating:

when I rented the truck on line I was told the truck rental included 130 miles. When I got to the drop off point I was told I was over 9 miles. miles in 73546.70. miles out 73415.70. a usage of 131 miles. When I got to the drop-off point the contract showed miles allowed 122. NO EXPLANATION except pay the bill.

veronica L. on

Rating:

Customer did not leave a comment.

Wayne M. on

Rating:

Service was horrible. Only one person working at both pick up and drop off times. Waited over 40 minutes for pickup and almost a half hour to drop off equipment. I will not be back

Warren S. on

Rating:

Customer did not leave a comment.

Kenneth B. on

Rating:

Customer did not leave a comment.

Susan E. on

Rating:

Customer did not leave a comment.

Lisa S. on

Rating:

Customer did not leave a comment.

Jeffrey M. on

Rating:

A+ service from the associate that checked me in.

Raymond K. on

Rating:

Customer did not leave a comment.

John B. on

Rating:

Customer did not leave a comment.

Anwar B. on

Rating:

very friendly and helpful personals .thanks

Constance H. on

Rating:

We were 2 miles over but returned the vehicle with a full tank of gas and an hour early. I think we could have received a little consideration for the earlynreturn.

John B. on

Rating:

Customer did not leave a comment.

Karen J. on

Rating:

The guy that took care of me was very nasty he should not talk to customers the way he talked to me

Barry O. on

Rating:

Very nice knowledgeable staff nice appearance of the store but the bathroom was amazing ! it was like a upscale hotel Lol You had the truck when we needed it people are on a busy schedule and U-Haul came through, good job !

James S. on

Rating:

Customer did not leave a comment.