Customer Reviews for U-Haul at Snow Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Snow Rd

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JONATHAN M.
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Employees were very friendly and knowledgeable They were both dealing with some not so happy customers in front of me and remained professional Good experience all around for me

Carmen B.
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Customer did not leave a comment.

Robert B.
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As I pulled in, there was no one in the lobby. The employee approached my family asking why we didn't pull into the drop off location, which was not immediately noticeable. I came out and he continued his harassment asking my family again and then me why I didn't pull into the drop off location - didn't I see the sign and wasn't I told when I picked up the trailer. He made me back up about 10 feet with my family in the car closer to the drop location. The employee again asked if I couldn't read the sign, at that point, I was growing upset and said, “stop being a smart ass and finish my drop off”. Although my comment was deemed “vulgar”, his' approach was uncalled for and evident of extremely poor customer service. On 11/13 I attempted to rent another trailer and found I was flagged. I never reported the incident on 10/19, so this later date was a surprise and frustrating. A call and message to the regional manager fixed the eAlert, but a follow up call was not returned. Again, extremely poor customer service and I will likely not be renting from this location or region again. Leadership is from the top down and if I cannot even speak to the manager, then that is indicative of poor service throughout the region. I will take my future rental needs and business elsewhere.

Erik K.
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Customer did not leave a comment.

SUSAN M.
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Good on everythimg

MALINDA M.
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Guy at counter didn't even show me the truck & then told me it was parked in “U” when it was actually 3 spaces down & we had to try every door along the way to find the actual truck we rented. I couldn't get anyone in that office to answer the phone regarding my return & had to speak to someone at the main number who then got hung up on by the store & had to call them back while I waited on hold. I tried to return the truck via the online check in & it kept telling me it couldn't read my location even tho I chose to share it & even tried it from my husbands phone to ensure it was just the website glitching. I couldn't get anyone in the office to contact me back after the return & now my card was overcharged & I still can't reach anyone to correct it. Last time I rented a U-Haul I had issues as well & then it took 3 months & 7 phone calls to get a refund that I was due per my return receipt. I will never use U-Haul again & that's a shame because I've been a customer since the 90s, who moves a lot & has moved cross country 6x using U-Haul!! Never again.

TORREAN H.
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Customer did not leave a comment.

ROBERT B.
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Customer did not leave a comment.

KENNETH T.
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Short notice, no problem! Thanks for making this so easy and cost efficient...

RUTH L.
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nothing. everything was great. the staff extremely nice and friendly.

thomas W.
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PEOPLE WERE VERY FRIENDLY AND EFFICIENT.

Robert H.
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Great customer care and service. They were very helpful with my needs being that I am handicap. Very great employees.

Matthew S.
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It was great, thanks

Jean A.
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Customer did not leave a comment.

Candace J.
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Excellent drop off experience

DANNY H.
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Oil rowlers

James W.
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Customer did not leave a comment.

LUIS T.
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People were rude from checking us in to when I called sign a question! Just rude!!!

Barrry S.
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Customer did not leave a comment.

JOSEPH L.
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Customer did not leave a comment.

CHARLOTTE R.
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Customer did not leave a comment.

ANTHONY F.
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Have free coffee and donuts.

Jacob S.
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I didn't get my 9:00 rental until 9:45. The customer service representative complained openly to everyone in the building about 9:00 AM reservations, and made me feel like we inconvenienced him to be there. The gentleman receiving the returned rental was a pleasant person and made that experience simple and quick. I will be returning to uhaul for future moves, but will absolutely be skipping this location.

ARTHUR M.
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The customer service person who checked me in was rude.

BRIAN M.
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Customer did not leave a comment.

ASHLEE C.
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Customer did not leave a comment.

BLAINE S.
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Customer did not leave a comment.

GARY N.
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Nothing comes to mind

Jeffrey R.
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Customer did not leave a comment.

Michael K.
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The young lady providing customer care did well. The trailer was old and dented in places but hitch, chains, tires and lights all worked well

brian B.
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Customer did not leave a comment.

darrell J.
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Customer did not leave a comment.

JEFFREY C.
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Customer did not leave a comment.

Jennifer R.
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Customer did not leave a comment.

LISA KAYE B.
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Customer did not leave a comment.

LISA B.
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Customer did not leave a comment.

Tom F.
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Customer did not leave a comment.

Carl E.
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Customer did not leave a comment.

WILFREDO G.
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The best customer service ever always on time and makes sure i have truck when needed .. i wouldnt go anywhere else but this store. Thank you for service mark and ashley.........

Dennis H.
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Worked geeat

ALAN E.
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Make sure to tell the customer to check gas gage on the paper document and to return it to that level. We filled the truck up to where we saw the gas gage inside the vehicle when we took the truck. I guess it differed from their drawing and they charged us $21 more dollars after we put in over $20 at the pump ourselves. We only used about 10 gallons..

Ronald N.
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Friendly, quick, professional.

SHAWN C.
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The service was exceptionally friendly and I can easily recommend this location to anyone.

SUDGEY G.
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You guys have been very friendly, and polite. Please keep up the great work!

JASON B.
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Customer did not leave a comment.

Kristen G.
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Customer did not leave a comment.

Adam P.
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Customer did not leave a comment.

Darrin S.
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Manager and his staff go above and beyond to make renting equipment easy. Always friendly and helpful.

arthur B.
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Customer did not leave a comment.

CHARLES F.
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Everything else was fine with me .

Mary G.
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Customer did not leave a comment.

CAROLYN D.
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Everyone was very helpful and kind

FRANK S.
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Customer did not leave a comment.

COREY Z.
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5 x 8 trailer was nice. Could move it only with one person. I think the tires could be replaced though. Staff was great from beginning to end, especially Richard Lawrence I believe. Made drop off process a breeze. Give that man a RAISE.

Charles J.
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na

Stephen H.
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Customer did not leave a comment.

DANIEL L.
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Customer did not leave a comment.

Mianda W.
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Customer did not leave a comment.

JAMES M.
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Difficult to reach by phone.

EDWARD B.
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Touchless pickup did not work and had to go inside. Even after filling out everything on mobile it said I was good to go. I answered all the questions and made reservation online. Yet when I went inside they asked all the same questions again. Other than that they were very nice and things went smoothly. The lady who helped me was awesome! And had an amazing tattoo on her left arm. 😁

Jeffery F.
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Customer did not leave a comment.

Blair M.
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Customer did not leave a comment.

DONALD M.
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Customer did not leave a comment.

AALIYAH R.
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Customer did not leave a comment.

Sherilyn D.
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This location was great and helpful. Uhaul as a whole, wasn't happy. I did not get the equipment I had ordered, and it took two hours on the phone waiting to even get a truck at all, even though I had a reservation set up over a month ago.

JENNIFER C.
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Customer did not leave a comment.

EDWIN O.
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No waiting time. Excellent customer service.

Kuno H.
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Customer did not leave a comment.

radu Z.
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Customer did not leave a comment.

Brian P.
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Customer did not leave a comment.

DAVID C.
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I return my trailer before the time was aloud and had to lift it off my trailer hitch and place it where I was told to at 9:15 pm and I was charged an extra 21.60 for after hours drop off when no one was there to help me. I'm 61 yrs old and had to lift a 6' X 12' open trailer and secure it from rolling away from the garage door area they told me to put it. Screw you Mark Heil.

Joseph B.
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Staff is friendly and knowledgeable.

Lynne J.
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Customer did not leave a comment.

MARIAN S.
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Customer did not leave a comment.

CHRISTOPHER B.
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Customer did not leave a comment.

CHRISTOPHERMICHA C.
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People where great fast helpful

Rebecca W.
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Customer did not leave a comment.

WILLIAM F.
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Customer did not leave a comment.

PAUL S.
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Customer did not leave a comment.

HEATHER P.
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Customer did not leave a comment.

Brady B.
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Customer did not leave a comment.

ROBERT H.
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Customer did not leave a comment.

Gary F.
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Customer did not leave a comment.

DAVID P.
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New employee forgot to include handtruck.

Robert K.
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Customer did not leave a comment.

BRIAN M.
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NA

SUSAN S.
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Customer did not leave a comment.

Geene E.
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Customer did not leave a comment.

SUSAN S.
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Customer did not leave a comment.

Russell B.
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I would recommend this location because they're the only ones who actually have equipment. The service was awful. Waited in a long line with one person helping. Checking in on the app was pointless. We had our reservation location changed and didn't know it, causing us to be an hour behind and paying movers for an hour over at $60 an hour. The location said they left a voicemail with me but I never received said voicemail. The man at the counter was very unprofessional, talking about how he needed a cigarette and used the f word. Not to mention, he served a customer who was not wearing a mask, even though there were very clear signs that one was required. Once we got the truck, the truck was great. The experience altogether just left a sour taste in my mouth.

WILSON B.
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Customer did not leave a comment.

Robert M.
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Over charged for the rental. Also, I was told there would be a person at the facility upon the return. No one was there. Left the trailer and called the next day and they charge me another day despite being less than 24 hrs from when I picked up the trailer. After contacting customer service they only partially refunded the over charge.

KENNETH T.
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The 2 individuals that work at the Stumph Rd Uhaul were so helpful and friendly. I appreciated that. Great people!!

Jason F.
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The online check was pointless. Waited in line for over an hr. The first online check in time expired while we waited.

Brandon P.
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First off it was a horrible time for the wait process. Apparently only one person could use the computer even though there where 3 available. Then 2 ppl where just talking outside kinda working. Not to mention the person at the computer was just small talking everyone as there was over 20 people in line waiting to pick up truck/trailer. Also the dress code didn't seem proper as he was in flip flops and looked like he was suppose to be at a beach, finally my turn to pick up my trailer which was reserved to pick up at 9am didnt get to counter till 10am. But person confirming my reservation was disrespectful. Tossed a pen at me for me to sign papers, tossed my copy at me didnt highlight any info for me telling me my trailer number, the number to call if something happened...(minor stuff since I rent enough I knew the info) but still not called for. He has no manners towards me yet any other customer. Employees like that will make customers not come back. Also when qas getting hooked up it took 30mins just to get it figured out with why lights weren't working on trailer(wires where broke, real obvious) and the guy hooking up looked like he's never done something like it before. Was a horrible experience. And I hope that it gets resolved.

Kenneth K.
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check in went well, quick and efficient

nick F.
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The gentleman that help me attached my trailer to my truck treated me very well. On the other hand I was there when the store opened at 9 am . The line was wrapped around the building to get in . There was only one person behind the counter . He had to make small talk with everyone. He was eating breakfast at the counter. It took me an hour to get up to the counter to get my trailer. And I was the 7th person in line. Never had this problem before at this locaion.

JORDAN L.
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The overhead storage ledge was soaked with something but I had no idea so everything we put up there was gross and covered in whatever was spilled up there. It was brown.

Justin W.
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I did not see after-hours return

Constantine S.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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