Customer did not leave a comment.PAUL B.
Customer Reviews for U-Haul at Snow Rd
Parma Heights, OH 44130
(There is only 15 minute parking at this location please plan accordingly)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Rebecca M.
The app is terrible, absolute waste of time. I have never been so frustratedJames N.
Les was working there wasn't helpful..Angel C.
Customer did not leave a comment.Adam Z.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Michael W.
Customer did not leave a comment.John M.
Customer did not leave a comment.Lynn Y.
Very efficient. No improvement necessary.Steven G.
Customer did not leave a comment.DENNIS K.
the only dissapointment i had was i only drove 15 miles and filled gas tank with 3.2 gallons of fuel as required to return i find it hard to believe the van only gets 5 miles to gallon but employees were great and being able to get van on a pretty short notice i was pleased with but 5 miles per gallon does not seem realisticJerome T.
Customer did not leave a comment.Holly R.
I needed to extend my rental time-frame and they got that all set up without a hitch. The entire store is Great at customer service!!TIFFANY W.
Customer did not leave a comment.DAVINA T.
Customer did not leave a comment.William G.
Customer did not leave a comment.HARRY P.
Quick drop off. Less than 5 minutes. Greatdaryl S.
Customer did not leave a comment.Kris H.
Customer did not leave a comment.ZOLTAN T.
Customer did not leave a comment.Melissa S.
Customer did not leave a comment.Laureen A.
Customer did not leave a comment.latianna T.
Customer did not leave a comment.Sara E.
Customer did not leave a comment.Tamas H.
Great agents easy processLONNIE C.
great people and great processes that make renting items easy to both pick up an return.JEFFREY J.
Customer did not leave a comment.Kenneth B.
Customer did not leave a comment.JACOB S.
Nothing. The customer service was exceptional!JENIFER O.
Quick and easy return. Helpful, friendly personnel. Excellent return experience.Brian H.
Customer did not leave a comment.Megan A.
Customer did not leave a comment.Brian M.
Customer did not leave a comment.Tyler P.
Customer did not leave a comment.Shannon T.
Customer did not leave a comment.Jonathan T.
Customer did not leave a comment.Edie E.
Service lady was great signing in and out.Eleanor J.
Customer did not leave a comment.alan Z.
They were so nice at this location and made everything quick after a long day! I would recommend this location to anyone in the Cleveland area!Elly D.
Gear shift was sticky, hard to manueverJoseph K.
Customer did not leave a comment.Joseph B.
Not have just one person work by themselves so they're less stressed.Aaron M.
Great customer service and care for jy needs. Mark and hus team are great i would always recommend this location. Thx mark for making my life easier..rich oblakrichard R.
Customer did not leave a comment.Loai A.
Everything went well with the personnel and the equipment. Great job! ThanksDENNIS S.
Customer did not leave a comment.Lukas M.
Customer did not leave a comment.Raquel R.
Customer did not leave a comment.Amy Y.
Took a while to check in. Seemed a bit understaffed but it was a Sunday. Staff was courteous and professional.Craig B.
Customer did not leave a comment.Colleen M.
See comments abovePAMELA S.
Availability of furniture dollys, not sure why almost no locations have them lJonathan O.
Nothing. I had an excellent experienceGregory M.
Customer did not leave a comment.Joe D.
Customer did not leave a comment.louis P.
I picked my rental up on Friday March 25th. On Saturday, March 26th the Boulder Colorado U-Haul charged my credit card over $4900. No phone calls or reason for the error. As of today (3/30) I still have no credit to my account. I had to initiate all the calls to find out what's going on. Sorry Mark for the poor review - your location did fine, but if I give a 5 star rating I probably wouldn't hear from anyone.PHILLIP K.
Customer did not leave a comment.Colin M.
Very friendly and helpful !!Donald L.
All the customer service people were extremely friendly and helpful.Marie W.
It was easy to pick up, the truck was clean, my only complaint is that the truck did not have a ramp. The truck sits higher, so to have to lift the heavy furniture was actually harder. Next time that will be a must have, in order to rent from uhaul again. Other than that everything was excellent and easy to do.Tanna P.
Just stay customer friendlyWilliam L.
Truck had a leak in the roof, soaked my mattresses and couches. Dissatisfied.Irshan S.
I was in and out in no time, friendly staff got me taken care of. Thank you!Matt S.
Customer did not leave a comment.William H.
Customer did not leave a comment.Jeff L.
Staff was friendly and helpful.Shirley T.
My truck had just a little over 1/4 tank of gas when I picked it up. It was inconvenient to have to stop and get gas on the way to my move location.Mark W.
Nothing. The ladies who worked there were friendly, professional and very helpful. It was a great experience.Gregory M.
The check engine light was on which worried me and something is wrong with the stirring the front of the truck was swaying us all over the road which made our move very nerve racking needs repairs before renting it to the next customerChristine S.
Uhaul should know exactly the gas level in their vehicles. We started with a little less than a full tank (it should have been totally full) and we returned it with the same amount we started out with. Because we didn't take a picture of the gas gage first, we were charged for more gas than we were responsible for refilling. The van also smelled like smoke, so I wish there was a non-smoking policy in place for those of us allergic/averse to cigarette smoke. Finally, the $19.99/base rate (for a 9' van) is ONLY a starting point because you pay mileage, gas refill and taxes, so for a 100 mile usage for a few hours, I paid $150 (I did spend $10 for blanket rental). Not exactly budget friendly. Overall it was an easy and good rental experience, they were cordial and professional, and their rates are lower than most competitors, so I would recommend them keeping that feedback in mind.Natasha D.
Customer did not leave a comment.chris H.
Customer did not leave a comment.Ian W.
Customer did not leave a comment.Denise S.
The running lights on the trailer did not work. Driving at night to return it, I had to have hazards on so that I was seen. Slowed my speed considerably and wasn't able to get back by my allotted time. Needed to check that before I left.Jeffrey B.
Bad service. The woman doesn't know what's the meaning of customer service.ala K.
The staff was most helpful. they went out of there way to make this rental happen and provide all the assistance we needed to get our project completed. They were very pleasant and made this process go as smoothly as possible.William K.
great, quick service!Emma L.
Customer did not leave a comment.Michael L.
Customer did not leave a comment.Andrew P.
Nothing really..store was spotless..everyone smiling. You can tell owner cares about his customers Highly reccomendclifton F.
Customer did not leave a comment.Marilyn R.
Please secure the trailers better than resting on a tripod. I bumped into one not seeing it and it fell on my foot. Very painful and bruised my whole foot.Jason K.
Customer did not leave a comment.Frank S.
Customer did not leave a comment.Grace R.
Customer did not leave a comment.Gregory H.
Customer did not leave a comment.Zachery C.
Customer did not leave a comment.Robert S.
Everybody that I interacted with were very positive and helpful.JOSEPH W.
Not charge so much for people who have rented for the full 24hrsTenise B.
I opted for the contact less pick up via my mobile. When I arrived I had to go to the office to pick up my keys, where I ended up waiting in line 20 minutes because only one person was working the desk. I was very disappointed that this was not as advertised.Shawn A.
Long wait at pick up over 30 min wait, truck was covered in ice and snow with no offer to help get cleaned up to be ready to drive. I also booked a 15' truck to a different location and the day before was told I had to go to this location as the one I booked and confirmed did not have the truck I orderedâ€¦ why was I able to book it if they weren't going to have it? I received a 20' truck and at least it wasn't smaller but in the long run cost more in gas. From booking through pickup was a mess.JOSHUA F.
Customer did not leave a comment.KIMBERLY W.
Employees were not ready to service customers when the store opened.Brandon H.
I had no problems at all - everything went very smoothly, the truck was clean and the location was convenient.MICHAEL K.
Customer did not leave a comment.MATTHEW S.
One of the best U Haul locations, facility and trucks are always clean and staff is courteous. Good job guys !!!!RALPH H.
The truck I rented did not match the one they had set out for me. The truck that matched my keys was covered in snow and ice and parked in the middle of the fleet with its wipers up. It took me about an hour to finally pull out of the parking lot after warming the windows up enough to actually see.Michelle W.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!