Make sure the vehicle smells good. It was clean but there was this smell like wet dog. I ended up purchasing a deoderizer. So I could drive without having the windows down.
MARIA CCustomer Reviews for U-Haul at South Cobb Pkwy
543 Cobb Pkwy S
Marietta,
GA
30060
(S Of Big Chicken On 41)
(S Of Big Chicken On 41)
Services at this Location:
Contact Us
543 Cobb Pkwy SMarietta, GA 30060
(S Of Big Chicken On 41)
Services at this Location:
Office Hours
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Went to this location specifically due to past great customer service. Went even better this time. Got me in and out quickly.
CHARLES H- Rating:
- 4.0
Customer did not leave a comment.
SYLVIA L- Rating:
- 4.0
The truck parking break light is a bit of an issue, have to engage the break several times to get the parking break light and sound to go off
MICHAEL N- Rating:
- 5.0
Customer did not leave a comment.
CARLOS D- Rating:
- 5.0
Customer did not leave a comment.
ERIKA S- Rating:
- 5.0
Jay was amazing.! For sure I’ll recommend this location.!
PABLO O- Rating:
- 5.0
Customer did not leave a comment.
DAVID B- Rating:
- 5.0
Customer did not leave a comment.
LARRY L- Rating:
- 1.0
I was very impressed with my initial rental, the gentleman was very thorough about price, time and the truck, the problem that I have is on the return, I arrived at 12:50 on Sunday June 15th, 2025 and my truck was due back by 1:15pm, the young man that assisted me did not go out and check the truck in he said I was good and I would receive my bill within 10-15minutes. I actually sat in the waiting room and about 1:26pm I received my bill with a balance of $147.24 and was being charged for two (2) days of rental and two (2) days of safe coverage. I went up to the desk and advised the gentleman that I had been sitting in the store since 12:50 and I was being charged on a late check in, through no fault of my own. I really feel like I was being scammed, if I was not still in the building I would have had a hard time proving that the truck was there on time, but since I was able to describe everyone that was in the building during my return down to the lady with the missing left leg who by the way was at the wrong location, but wanted/needed boxes and the young man who took my keys was so ready to go eat lunch (and by this time he was already chewing) that she was willing to come back and purchase but he did get up to ring her out. I will definitely say if this is how this location is run I will not be back and will tell others not to use them either, I work as hard as the next person and cannot afford to have someone steal my money and brush it off as if nothing ever happened, at this point I am not even sure I received all that I should and would like someone to look into that and get back with me if at all possible. I am undoubtedly very displeased with the whole experience.
STEPHANIE R- Rating:
- 5.0
Customer did not leave a comment.
Paul V- Rating:
- 4.0
Customer did not leave a comment.
Bradley B- Rating:
- 5.0
Very friendly staff.
JULEE W- Rating:
- 3.0
i would not recommend because of the way the hole procedure was when i pick up the vehicle not say the drop off location was not help full at drop off
DAVID L- Rating:
- 5.0
Customer did not leave a comment.
Eric C- Rating:
- 5.0
Customer did not leave a comment.
JESUS V- Rating:
- 5.0
Great service
DAVID M- Rating:
- 5.0
There is no better UHaul operation. If you are not recognizing this operation in some meaningful way, you don't need to recognize any location.
JEFFREY B- Rating:
- 5.0
Customer did not leave a comment.
DANIEL K- Rating:
- 5.0
Nothing
LORIE B- Rating:
- 5.0
Customer did not leave a comment.
Andre M- Rating:
- 5.0
Customer did not leave a comment.
CONNOR W- Rating:
- 1.0
Customer did not leave a comment.
WILLIAM M- Rating:
- 4.0
Was assigned a truck that had the check engine light on and I don't think the AC was working. Gentleman at the counter was very good in reassigning me into a good truck quickly when I talked to him
BRUCE O- Rating:
- 5.0
Customer did not leave a comment.
THOMAS A- Rating:
- 5.0
I was helped effectively and the location was very well positioned.
ERICA A- Rating:
- 5.0
This is one of the best run locations I’ve been to
CARL R- Rating:
- 5.0
Customer did not leave a comment.
Owen T- Rating:
- 5.0
Nothing
GERRARD E- Rating:
- 4.0
Staff on site were very helpful - they helped change the ball on my truck and change it back again - all very good - marred by the fact I have been called and emailed saying I had not dropped the trailer back - do not know whether it was a system error or input error or staff did not enter my return
JAMES F- Rating:
- 4.0
Do a better job inspection
JERROLD L- Rating:
- 5.0
Good experience
ANDREW D- Rating:
- 5.0
Customer did not leave a comment.
THAI L- Rating:
- 5.0
very charp people
MARCO C- Rating:
- 5.0
Customer did not leave a comment.
JASON W- Rating:
- 5.0
Good service thank you
NELSON H- Rating:
- 5.0
Customer did not leave a comment.
Michael M- Rating:
- 5.0
Customer did not leave a comment.
ANDREW S- Rating:
- 4.0
Customer did not leave a comment.
HELEN M- Rating:
- 5.0
I always use this location since it is 3.5 miles from my house. The staff are always helpful and the parking lot is easy to enter from either side of the property.
ERIC S- Rating:
- 5.0
n/a
TRACY M- Rating:
- 5.0
Excellent customer service
SAMUEL B- Rating:
- 5.0
Customer did not leave a comment.
MICHAEL B- Rating:
- 5.0
Customer did not leave a comment.
EVELYN L- Rating:
- 5.0
Suggestion for UHAUL - truck had 15/16 gas when we got. We filled 16/16. Would have liked to have received a small refund for the extra gas. Another transportation rental entity does this. Otherwise, for next customer, highly recommend UHAUL for your needs.
MICHELLE Z- Rating:
- 5.0
The employee was extremely helpful. I forgot his name, I believe skinnier Asian/hispanic guy. All employees were good but he was extra helpful in helping me with the trailer.
Ryan B- Rating:
- 5.0
friendly clean easy to get to - great experience.
ROBERT G- Rating:
- 5.0
Jay made the pickup/drop off process quick and easy. Very professional.
Matt O- Rating:
- 5.0
Any possibility of giving me a discount code for my future rental?
Sherwan S- Rating:
- 2.0
Only 1 person working with long line of customers. Moving blankets we ordered were not in there.
Mitch W- Rating:
- 5.0
Customer did not leave a comment.
GERSON G- Rating:
- 5.0
Customer did not leave a comment.
PETER K- Rating:
- 5.0
Customer did not leave a comment.
LUIZALBERTO A- Rating:
- 5.0
The staff were EXCELLENT - ALL OF THEM
RAYMOND S- Rating:
- 5.0
Customer did not leave a comment.
LARRY L- Rating:
- 4.0
Customer did not leave a comment.
RICHARD B- Rating:
- 5.0
Customer did not leave a comment.
Tejas M- Rating:
- 5.0
Customer did not leave a comment.
ELIZABETH N- Rating:
- 5.0
Customer did not leave a comment.
ROGER P- Rating:
- 5.0
Everything was quick and easy!
Georgette S- Rating:
- 5.0
Customer did not leave a comment.
JULEE W- Rating:
- 5.0
Customer did not leave a comment.
William K- Rating:
- 5.0
Customer did not leave a comment.
LARRY L- Rating:
- 4.0
Customer did not leave a comment.
KIMBERLY H- Rating:
- 3.0
Customer did not leave a comment.
MARILYNN C- Rating:
- 2.0
Recent said return by 6pm and office was closed by 5pm, which made return more complicated. Staff was not engaged with us at all. Truck only had half a tank of gas - Very lackluster experience. Given that U-Haul has higher prices than competitors in town, the value proposition just isn’t there
MATTHEW B- Rating:
- 4.0
Have a larger staff. Wait times were long.
HOWARD B- Rating:
- 5.0
Staff was fantastic! Friendly and very helpful
LYNN J- Rating:
- 4.0
Customer did not leave a comment.
JULIO M- Rating:
- 5.0
Customer did not leave a comment.
Ronald A- Rating:
- 4.0
The staff were great to work with our needs they went above and beyond. The equipment could use some maintenance other than that good experience
JESSE C- Rating:
- 5.0
Customer did not leave a comment.
DEWAYNE C- Rating:
- 5.0
Customer did not leave a comment.
DEAN C- Rating:
- 5.0
Customer did not leave a comment.
JOHN S- Rating:
- 5.0
Great customer service
ALETHEA G- Rating:
- 5.0
Great customer service. Great equipment
ALETHEA G- Rating:
- 5.0
I was told I would not be charged for going over my mileage and I was just charged 70 something dollars.
Dora B- Rating:
- 5.0
Customer did not leave a comment.
TOSHIO S- Rating:
- 5.0
Very easy process. John at the 543 Cobbway location was very easy going, flexible, and provided great customer service.
SHARRA S- Rating:
- 5.0
You are the best
ABDOUL D- Rating:
- 5.0
Customer did not leave a comment.
RAVI K- Rating:
- 5.0
Customer did not leave a comment.
Valerie A- Rating:
- 4.0
Customer did not leave a comment.
QUANITA J- Rating:
- 5.0
Customer did not leave a comment.
EMMANUEL A- Rating:
- 3.0
The crew not helpful. They just hand you the keys and send you to find your truck. They don't show you how to do anything. On return, they just take your key and say a bill will be mailed to you. The experience is poor compared to a car rental car company.
PAUL Z- Rating:
- 5.0
Customer did not leave a comment.
SONIA F- Rating:
- 5.0
Nice customer service definitely will recommend
GERSON G- Rating:
- 5.0
Customer did not leave a comment.
David W- Rating:
- 4.0
Customer did not leave a comment.
DONALD D- Rating:
- 2.0
My check-out person “Malik J” was literally hitting his vape as he was checking me out. It didn’t make it better it was clear he didn’t wanna be there just rolled out of bed. Won’t be back!
TIANA R- Rating:
- 5.0
Good experience
KEITH B- Rating:
- 5.0
Very nice staff ,knowledgeable and helpful
TONY M- Rating:
- 5.0
Customer service was excellent.
SONIA F- Rating:
- 2.0
The location and ability to do Mobile pick up was great. However, I reserved a cargo van and they had to switch it to a 10 foot truck because they are having issues with the cargo van which made it much more difficult to drive. Also when I went to pick up the truck, the application on my phone wasn’t working properly on U-Haul’s end. The customer service lady I spoke with was very helpful. When I started the truck, it had a tire pressure warning light on the odometer and on the right side of the dash the tires all looked fine, but I feel that should’ve been found out before they allowed someone to rent out the truck. But it ended up costing about $120 after all the fees, which is a lot more than the $20 that is advertised on the side of the trucks.
Kristen W- Rating:
- 5.0
Customer did not leave a comment.
YOUSIF A- Rating:
- 5.0
Customer did not leave a comment.
VANA H- Rating:
- 5.0
Customer did not leave a comment.
RAVI T- Rating:
- 5.0
Customer did not leave a comment.
GREGORY K- Rating:
- 5.0
Customer did not leave a comment.
REYNALDO M- Rating:
- 5.0
Manager is a real pro. Had us in/out with 4 trailers in a blink. Return was also quick and painless.
FRANKLIN J- Rating:
- 4.0
Mileage was jacked up because I had to go to multiple storage unit because the one I reserved was in use
Tavoris N | Overall Experience- Rating:
- 5.0
When it comes to customer service, the staff members were excellent. I would like to thank Mr. Lambert his act of kindness and his words of encouragement he showed to me during a very difficult time. I really appreciate everything.
JONATHAN B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
tammy J | Overall Experience- Rating:
- 5.0
William and Amanda were great and handled everything like pros.
JONATHAN B | First Impressions- Rating:
- 5.0
Over the top customer experience all around!
Beverly R | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Eugene W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ethan S | Overall Experience- Rating:
- 5.0
Outstanding service and friendly staff.
Dora S | First ImpressionsAdditional Services at this Location
-
Moving Trucks
We have the largest selection of new trucks!
-
Trailers & Towing
Our cargo and utility trailers start at $14.95!
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Self-Storage
We have the most coverage in North America!
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Moving Supplies
We sell hundreds of products to make moving easier!
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Trailer Hitches
U-Haul is North America's #1 hitch installer!
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Propane
Propane service delivered straight to your door!
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Trucks for Sale
We have the largest selection in the industry!