My name is misspelled on the documents which I corrected verbally and my phone number was entered incorrectly by two different people and they tried calling me at the incorrect phone number after I corrected when I dropped the vehicle off. Please correct my last name spelling to Tomsett. Thank you.
linda T.Customer Reviews for U-Haul at South Cobb Pkwy
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All was found to be in the best shape
JUAN A.Not really happy with U-Haul at the moment. I set my pickup location a half mile from where I needed to be, and for some unknown reason, y'all relocated me 30 minutes through traffic away. I really didn't have the time considering I had to travel from Augusta to Atlanta and back in the same day. I think next time I'll shell out the extra money for Penske. I would say you get what you pay for, but I feel like a was overcharged since I had to pay extra for the mileage away from and back to the pickup location, and the extra gas to fill the truck back up. Also, I was informed of this the day before via text to call about my reservation, and had to wait on hold for 45 minutes while I was transferred back and forth while U-Haul figured out what happened with my reservation. Exactly how I wanted to spend Friday evening.
Michael M.Nothing
ARSTEEN R.Outstanding service, could not have been better!
James H.Great returners and explain how the rental is finalized.
JEFFREY R.Instructions for check in were not clear on attainable. When employee saw us and tried to help she simply pointed at the QR code, which was not the correct check in. Although we were the only customers there, waiting on keys for several minutes. No appliance dolly was in the truck even though I requested and paid for it.
Elizabeth K.Patrick was great. Patrick was knowledgeable of equipment and me being a handicap with 1 leg and a use of a walker, he walked with to me to my vehicle.
WILLIAM B.Great service experience
MALCOLM B.Easier acces to truck at pickup. Had to back out two deep between other trucks
Jack H.i reserved a appliance dolly but when i got there they had none and the general manager was there he didnt even take miles off because i had to go visit another store to get the dolly which should have been reserved.. i will use another place for my moving needs
NARKEITHA M.Great customer service
MARY M.I had a reservation 85720835 for 20 feet but I was told by uhaul that the truck was not returned and they have no more truck to give me. Now I had to go to another place and rent a 10 feet which was not enough for my move. I suffered serious time and financial loss because of Uhaul. Please refund me some amount to compensate.
SREERAMADESIGAN K.I pre-registered online and checked in online with hopes of things moving more quickly, but apparently that didn't apply to renting car-haulers. When I questioned the rep at the dedk, he said that was a " corporate " tool and that the local store still needed my information and had to hook up the hauler. Fortunately, there weren't many people renting on a Friday evening, so the litlle extra paperwork went quickly. It would have been nice to know early check in want necessary for my rental, however.
Joseph C.Greg was an excellent employee- quick, friendly, and very helpful. We had difficulty finding the truck in the lot, and it had ants in the back. He vacuumed it out, apologized, and gave me $50 off. It wasn't a big deal to me, but he wanted to make sure I had a good experience. Thank you Greg!
LESLIE M.Had to wait 30 minutes to pick up keys at office because only had one person working and line was so long.
Alec K.Manager very helpful and professional.
TIA A.Make sure all your equipment is in the back of the truck.. And choose a different location because they didn't help with nothing, or knew nothing of the questions I asked.. I figured out everything by myself.
Sharetta C.Replace worn windshield wipers.
ALAN C.It was an absolute pleasure renting from this location. Everyone was nice, friendly and helpful. First time I've had this experience from a uhaul location.
ARTHUR P.A sign by the road that says “truck drop off enter here†would be so useful. Myself and two other trucks behind me pulled in the wrong entrance and there's no signs to indicate otherwise until you pull in, the workers look at your weird then you pull back onto the main road to get into the correct entrance.
Nicholas V.Thank everyone for there Service
BERNARD W.The return was a smooth transition.
Debra M.I would like to speak to customer service because I rented a tow and this company refused to help me put it on which the required me spending the entire trip stopping because the car continued to come off the tow. That would've been detrimental.
KIARRA S.You ask to review the location experience but not general uhaul experience. This is second time I've gone to a uhaul where a truck I 'reserved' wasn't available. Luckily someone returned one just as I was going to leave. Will search for company alternatives going forward
Max B.N/A The female that check me out was patient, friendly and very helpful. I am sorry I did not get her name...
Susan N.The passenger door didn't close properly
Daphne M.Except the fact that there was pieces of what it looked like an accident at the drop off spot, the place was pretty clean and the person who was working was very friendly.
Irvando D.Let people know that the equipment they rented will not be available at the location because of a transfer before the customer shows up. We showed up and then found out that the equipment we rented was not available. It might our whole day much more difficult.
RAHEEL S.I called prior to reserving my truck and got a quote. By the time I had turned the truck back in I was only 48 miles over what I had been quoted for, or should I say supposedly been quoted for and my bill was almost 50% higher than my quote. Not pleased with that at all. I had plans to re-rent this truck next week but will not be doing so.
TOMMY E.Waited in the lobby 25 minutes before someone came. Had to ask the guy working on cars to go get someone and he couldn't find them either
ASHIA C.Prompt and courteous Service the way I got Keep it UP
ASHISH D.Everyone was great love the way they treat there customers was in and out very fast customers service
JUAN A.Very helpful and friendly staff. Good experience!
mark S.The vehicle had no stability. Both sides of the body panels had dents. It needs balancing and alignment. Again, it had mechanical fault. ASB or ABS light was showing on the dash.
JOHN M.The ease in picking up and returning the truck was amazing. Great Staff as well.
CLAUDE M.Great Customer Service
MARY M.Define your parking lot a bit better.
ellen W.None, good services
MINH T.Great experience. Friendly staff, Punctual.
CAROL D.Nice counter ladies!!
LAURIE F.At times, service was slow. When returning equipment, there was no one at the drop off station.
Ngan T.Was promised a 24' long truck in 7/31/21 only to get them and be told they could not give me any trucks because there was nothing available. This delayed me moving into my house by 3 weeks as that was the only weekend I could do the move.
Kenneth B.No one on site still hv not received confirmation that unit has been checked in
janice F.Great
DAVID H.Driver side door is very hard to close
Yoosung L.Friendly staff and great service
Joseph P.Love this location. Manager is the best
DAVID H.Compared to Litha Springs, this location and staff were amazing. Kind, and Courteous to all guest. Well stocked. Guest relations was “off the chart†great!! The best I've ever experience with U-Haul. Late return was a little time consuming since I was already exhausted from moving all day. Thank you!
Michael M.Employees help with hookup at pickup and disconnect at drop off--best service location I've ever used. Happy to keep coming back for my local U-haul needs.
ERIC S.The customer service qas excellent. Very friendly.
DANIEL W.Tell the young man to turn the radio down before turning the truck off and giving it to people. Not nice to get in and turn the truck on and the radio is blaring.
SHARETTA V.