Customer Reviews for U-Haul at Tel-Nine

4806 reviews

22455 Telegraph Rd   Southfield, MI 48033
(@ 9 Mile Rd)

(248) 353-0686

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(248) 353-0686

22455 Telegraph Rd
Southfield, MI 48033
(@ 9 Mile Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I rented a 6x12 trailer and the experience was very good. The trailer was well maintained but it was not clean. The previous renter did not sweep out the trailer, so there was debris that I had to sweep out before using.

THOMAS ROY M. 
Rating:
5.0

I didn't see the return information until it was too late. Send me a text message or email showing after hours turn in instructions, Thanks,

JANICE PEARL C. 
Rating:
5.0

Customer did not leave a comment.

RAHMA AYUB M. 
Rating:
5.0

Customer did not leave a comment.

KELSIE JAMES D. 
Rating:
5.0

Customer service was an A+

KEITH LEVON T. 
Rating:
3.0

Customer did not leave a comment.

CARSON WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

WANDA JEAN M. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

EBONY S. 
Rating:
5.0

Excellent customer service. The vehicle was ready and pulled up for me prior to arriving.

Glynis T. 
Rating:
5.0

Nothing at this time

BRENDA ALICIA-PO G. 
Rating:
5.0

Customer did not leave a comment.

LARRY ARMOND C. 
Rating:
5.0

Customer did not leave a comment.

ALEXIS NICOLE J. 
Rating:
5.0

Customer did not leave a comment.

ANIRUDH S. 
Rating:
5.0

The staff at this location has extremely good customer service and were very knowledgeable with my question regarding the move I was planning. Fret Team!

CARL W. 
Rating:
4.0

Personnel at the drop off location were very helpful and courteous.

BRIAN N. 
Rating:
5.0

Customer did not leave a comment.

KAYLA JOY-LYNICE P. 
Rating:
5.0

Customer did not leave a comment.

TONIA Y. 
Rating:
5.0

Customer did not leave a comment.

HASSAN HAIDAR H. 
Rating:
4.0

Customer did not leave a comment.

HENRY D. 
Rating:
5.0

Customer did not leave a comment.

Kiana G. 
Rating:
5.0

Customer did not leave a comment.

STACY DARNELL B. 
Rating:
5.0

Customer did not leave a comment.

Rahul-Raj P. 
Rating:
5.0

Customer did not leave a comment.

RANDY ALAN K. 
Rating:
5.0

Thank you!

MARKEESHA LEESHA B. 
Rating:
5.0

Much thanks to the guys in the store for approaching me in the parking lot with an offer of help as I was struggling with the Android App (which kept insisting that it “could not verify my location.”)

JOSEPH MATTHEW S. 
Rating:
3.0

Customer did not leave a comment.

SADE F. 
Rating:
5.0

I dropped the truck off lastnight back on full so the receipt you sent me the gas hand is wrong. When it was time for me to check out for the truck once I returned it. On the website it said no account in my name so I just dropped the keys n drop box called the ppl no answer so I screenshot everything

DEANNA DENCE E. 
Rating:
4.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Fredrick is amazing!! I had a cellular connectivity issue but was worried about losing my reservation. He assured me I would not lose the reservation while I worked through the issue!!

Sharman B. 
Rating:
5.0

Customer did not leave a comment.

KAUSHIK H. 
Rating:
4.0

Little bit of a wait when arriving, but not bad.

BRYAN ROBERT N. 
Rating:
5.0

Cashier provided great service. No lines to get uhaul.

SONYA LANISE M. 
Rating:
5.0

Customer did not leave a comment.

CELESTINE J. 
Rating:
5.0

Customer did not leave a comment.

PATRICK C. 
Rating:
5.0

Customer did not leave a comment.

KATRINA ALISE M. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY WALTER T. 
Rating:
5.0

Customer did not leave a comment.

Tiffany M. 
Rating:
5.0

Customer did not leave a comment.

Peter J. 
Rating:
5.0

Friendly and efficient agent. Good COVID protocols. Pickup and drop-off went smooth as glass. Highly recommend.

TIMOTHY FRANCIS D. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY CRAWFORD D. 
Rating:
5.0

Customer did not leave a comment.

DARRYL EUGENE T. 
Rating:
1.0

Customer did not leave a comment.

DIANE CECILIA P. 
Rating:
5.0

Customer did not leave a comment.

MAURICE ERIC W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM ALLEN C. 
Rating:
4.0

Everything was good. However, another agent on site could have shortened the wait time both times.

Gladys S. 
Rating:
5.0

The workers were awesome.

Sonya M. 
Rating:
5.0

My service was Great!.

RACHEL KENYATTA T. 
Rating:
5.0

Was happy with the service!!!

JAMES PAUL W. 
Rating:
5.0

Customer did not leave a comment.

SANDRA KAY S. 
Rating:
4.0

The guy who took my information stole my credit card numbers and bought stuff from Walmart. I have charges for 98.00 and I has just got my card and only used it at Uhaul. He took a picture of my card and ID.

KIMBERLY ARNICE B. 
Rating:
5.0

Customer did not leave a comment.

ANGELICA LINNETT L. 
Rating:
5.0

Everything was Great fast service. Great customer service. Truck was clean an drove very good.

VERSHANAVENAY H. 
Rating:
5.0

Customer did not leave a comment.

JAMES LEE S. 
Rating:
5.0

Customer did not leave a comment.

JAMES ROBERT A. 
Rating:
2.0

false claim of damage, eventually was resolved after many conversations and demands

Natalee H. 
Rating:
5.0

Upon entering, friendly and knowledgeable cashiers. Service was great! Short wait!

SONYA LANISE M. 
Rating:
1.0

Customer did not leave a comment.

DURAND ERIC S. 
Rating:
3.0

The passenger side mirror was broken which was a safety risk driving through traffic.

ANNE MOIRA B. 
Rating:
5.0

2 kids in college I rent trucks often. This location consistently does it in the most organized efficient friendly manor I've ever seen .At the end of a long day the check in guy in the lot made sure he was a pleasure to talk with. Much appreciated

LAWRENCE RONNIE S. 
Rating:
5.0

The whole experience was great! I was already stressed about the move, the moment I checked out the vehicle to returning the vehicle very painless. Quick and very efficient

TYSHA LAQUAN B. 
Rating:
4.0

Keep doing what you are doing.

Gladys S. 
Rating:
5.0

Chuck was the most helpful and worked hard to make sure I can make my deadline in picking up a vehicle in a city the was a long distance away. Very friendly people work there.

JUERGEN D. 
Rating:
5.0

We were in and out quick, when picking up and dropping off. Employees were busy but made us feel welcomed

Elisabeth L. 
Rating:
5.0

Customer did not leave a comment.

FRIDAY DAVIES M. 
Rating:
5.0

I want to say that the customer service is very warm and professional. The manager is very personable and friendly. I'm glad to do business there now!!!

MICHELLE ELAINE J. 
Rating:
5.0

John was lovely and so helpful! I didn't get the name of the other man who helped me, but he was very nice as well. I will definitely come back to this U-Haul location, and will recommend it to everyone. Fantastic experience!

STEPHANIECLAIRE G. 
Rating:
5.0

Customer did not leave a comment.

ROSLYNMICHELLE M. 
Rating:
5.0

This experience was great .

BARRYMICHAEL B. 
Rating:
1.0

My contract receipt reflected a charge of $51.31. when I looked at my charge to my credit card, it showed $57.93 had been charged??? I cannot get a live representative on the phone, only an automated recording saying there are too many calls to answer.

VINCENT EVERETT B. 
Rating:
5.0

Customer did not leave a comment.

Jonathan S. 
Rating:
5.0

Fantastic customer service

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

NAKEYA LENELL C. 
Rating:
5.0

Customer did not leave a comment.

GARY MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

Zachary M. 
Rating:
5.0

My U-Haul representative was warm and Welcoming and went above and beyond to make me feel comfortable. I thank him so much and appreciate all that he did for me. I was having a rough day and conversing with him honestly took my day from a 1.5 to an 8 almost instantaneously.

KAHLIA DIOR M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM COURTNEY F. 
Rating:
5.0

The service is at this location is excellent. No improvements that I can see are needed!

MAURICE ERIC W. 
Rating:
3.0

They need to test lights on uhaul to make sure they work. Chain connecting was dragging. We bought rope and fixed it ourselves.

KIMBERLY F. 
Rating:
5.0

Customer did not leave a comment.

DAWN ELOISE M. 
Rating:
5.0

Very helpful and nice staff

MARKCHARLES S. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Chinessa L. 
Rating:
5.0

Customer did not leave a comment.

DIANE D. 
Rating:
5.0

Customer did not leave a comment.

ANDREW DAVID P. 
Rating:
3.0

Customer did not leave a comment.

JANICE JEALENE R. 
Rating:
5.0

My experience was great, the only thing is that I would recommend how they process the payments on your credit card if possible. There should only be one charge/payment when transaction is completed.

DIANNA M. 
Rating:
5.0

Just continue doing want you're doing>

LARRY J. 
Rating:
5.0

Customer did not leave a comment.

TED LOUIS S. 
Rating:
5.0

Very nice experience. The individual working that day was helpful and provided very fast assistance for check in and check out.

FATIMA KHALIL M. 
Rating:
5.0

Very professional and fast service

AVA MIGNON M. 
Rating:
5.0

This store has the best customer service ever! Fast and friendly!

MAURICE ERIC W. 
Rating:
5.0

The guy who works there was very helpful, doing a great job. Fast check out and in. Thanks.

ANDREW JAMES F. 
Rating:
5.0

Customer did not leave a comment.

Charmane H. 
Rating:
5.0

Customer did not leave a comment.

MAURICE ERIC W. 
Rating:
5.0

Customer did not leave a comment.

MAURICE ERIC W. 
Rating:
5.0

Nothing! Jeff and his team are excellent!

MAURICE ERIC W. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR ALLEN D. 
Rating:
5.0

The gentleman that helped us on 1/16/2021 had excellent customer service skills, very professional and courteous.

Talina W. 
Rating:
5.0

Keep up the great work!!

JUSTIN ONEIL T. 
No reviews have been submitted for this location.

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