Customer Reviews for U-Haul at Tel-Nine

5,082 reviews

22455 Telegraph Rd   Southfield, MI 48033
(@ 9 Mile Rd)

(248) 353-0686

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(248) 353-0686

22455 Telegraph Rd
Southfield, MI 48033
(@ 9 Mile Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I drove past two other Uhaul locations to get to this one. I will do it again with the great service I received from this location.

MICHAEL LEROY I. 
Rating:
3.0

Vary fast service

DOUGLAS G. 
Rating:
5.0

Great service and drop off was easy.

LUTHER PHILANDER E. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
2.0

Customer did not leave a comment.

Cody G. 
Rating:
5.0

Customer did not leave a comment.

Jimmy G. 
Rating:
5.0

It was a no hassle friendly experience.

JOSEPH GABRIEL H. 
Rating:
5.0

Process was quick and easy.

SANFORD MICHAEL G. 
Rating:
5.0

My 1st time using Uhaul in 8 years. It was a pleasant visit. The entire staff provided awesome service & great explanation of services & products.

JERMAINE DARIUS E. 
Rating:
5.0

Employees are way better than they used to be.

JOSHUA ROBERT M. 
Rating:
5.0

Thank you!!!!

CHERYL ANN H. 
Rating:
5.0

Customer did not leave a comment.

ALANA BROOKE-WEI N. 
Rating:
5.0

Expand the parking lot

ROY ANTHONY L. 
Rating:
5.0

The process to pick up and return was super smooth. I also appreciated that roadside assistance was available to help with a tire issue

ISABEL GUADALUPE B. 
Rating:
5.0

Customer did not leave a comment.

BRIDGHETTE MICHE P. 
Rating:
4.0

Customer did not leave a comment.

CHERIE AISHA W. 
Rating:
5.0

Friendly and fast service

TADEUS ABAGA D. 
Rating:
4.0

Customer did not leave a comment.

KENNETH EDWARD S. 
Rating:
5.0

Customer did not leave a comment.

DAVID M F. 
Rating:
5.0

Customer did not leave a comment.

Jefferson I. 
Rating:
5.0

Everything went great

JAMES CURTIS B. 
Rating:
5.0

the staff made it so easy and helpfulll ...thank you

PAUL STEPHEN C. 
Rating:
5.0

Customer did not leave a comment.

Dori C. 
Rating:
5.0

No improvements necessary the staff was awesome and the Uhaul was clean and ready! Would definitely recommend this location.

LASHAWN SHANISE R. 
Rating:
5.0

Great customer service!

THOMAS ROY M. 
Rating:
5.0

For one way travels or long travels period there needs to be air conditioning in the trucks. Very uncomfortable ride.

ALTA GENICE D. 
Rating:
1.0

Customer did not leave a comment.

Nena K. 
Rating:
4.0

Customer did not leave a comment.

DEBORAH YVONNE I. 
Rating:
5.0

great staff helped in installing my hitch ball & tongue.

RAMEZ H. 
Rating:
5.0

Customer did not leave a comment.

Amber S. 
Rating:
5.0

Keep up the good work

JASMINE MARIE B. 
Rating:
5.0

The young lady that assisted me was respectful and helpful. I appreciate her professionalism and customer service.

RAYMOND CODY C. 
Rating:
1.0

Good Afternoon Everyone, My name is W. Mohammed. I previously rented a truck from your organization and I'm extremely disappointed in the service of equipment that I received. The rental truck broke down while I was still in transit and I had to wait for over 2 1/2 hours in 95-degree weather. Can someone please contact me back via email or phone at 313-598-0424 ASAP Towards compensating me back for the charges on my account? My receipt number is 204B5F8907 Best regards W. Mohammed.

W KHALID M. 
Rating:
5.0

What great friendly, knowledgeable service. A great vehicle. Drove well and was as economical as a 26' van truck can be. Well maintained and easy to operate. Thank you Jeff.

Timothy O. 
Rating:
4.0

Customer did not leave a comment.

Nina M. 
Rating:
5.0

The management staff was excellent. I scheduled my trailer for 2 days and somehow it was only showing up on their computer for 24 hour rental. The management staff was able to get the trailer I needed for 2 days which helped me tremendously with moving my son into his dorm. I truly appreciate their effort and time. Thank you so much! They made me feel very special. Great customer service.

ANDREA NICOLE A. 
Rating:
5.0

Customer service was excellent!!!! The guy behind the counter should get a raise. Thanks!

Michael C. 
Rating:
5.0

Customer did not leave a comment.

JACOB PAUL M. 
Rating:
5.0

Customer did not leave a comment.

REBECCA LYNN N. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY GRANTLYN H. 
Rating:
5.0

Customer did not leave a comment.

PREST DURAE P. 
Rating:
4.0

Uhaul had a customer decide to keep the truck for the day impacting my planned pick up at 12:30. Yolanda (Lastname?) contacted me proactively and worked very hard to find me a replacement truck at the time I requested. Truck attendent also very helpful.

KEVIN JOSEPH M. 
Rating:
5.0

Staff was friendly & helpful!

VICTORIA LAUREN A. 
Rating:
5.0

Had a great experience. Very quick, van was easy to drive, and would rent from them again. My only complaint is that my $19.99 van ( as advertised) was over $100. It's only for local rental apparently.

STEPHANI MILLER Y. 
Rating:
5.0

Jeffrey was very helpful

TODD CHARLES S. 
Rating:
5.0

Too many check engine lights was on but I managed to get the job done nothing failed on me.

Melchizedek W. 
Rating:
5.0

Nothing service was excellent. Very friendly and professional.

KIMBERLY LISA C. 
Rating:
5.0

Counter service was excellent. Getting through on the phone is poor. There are too many prompts and the wait time is way too long to speak to a human.

GAYLE STERN E. 
Rating:
5.0

Customer did not leave a comment.

CHERYL ANN F. 
Rating:
5.0

The owner was super nice and helpful to get me on the road.

ADAM BRITON D. 
Rating:
5.0

Customer did not leave a comment.

RHONDA MARIE C. 
Rating:
5.0

The truck was clean inside but outside it just run through some dirt trail

WILLIAM LEE D. 
Rating:
1.0

I was asked to pick the unit up the night before to avoid the morning rush and that I would not be charged. I returned the truck before the end time yet was charged an additional day for bot the pad and truck rental. After 57 minutes on hold, the customer care center told me that they had to work with the renting location to fix the charge and that it would be three days. This is awful service. Make a mistake, unable to fix it, make the customer wait on hold for 57 minutes, and then 3 days to resolve the problem? I'm pissed off. The guy that checked me in and out was great!

RICHARD WILLIAM B. 
Rating:
5.0

Jeffery was very helpful and kind and informative.

Gary P. 
Rating:
5.0

Customer did not leave a comment.

CLAUDE MBOYA F. 
Rating:
5.0

Customer did not leave a comment.

ERIC DARNELL D. 
Rating:
5.0

Thank you so I appreciate your service

DOROTHEA W. 
Rating:
5.0

Drop off and check out was quick and efficient.

NORMAN W. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH CHARLES T. 
Rating:
5.0

very convenient pick-up and drop-off

PATRICK EDWARD W. 
Rating:
5.0

Quick pick-up and drop-off. Very knowledgeable staff. Helped hitch to truck and explained all mechanical operation very thoroughly.

MARK CLETUS K. 
Rating:
5.0

Customer did not leave a comment.

FREDA A. 
Rating:
5.0

Jeffrey, the general manager was very nice and helpful. He took the the time to explain everything and was very accommodating to our needs.

ARTHUR QUONGSAUL M. 
Rating:
5.0

Your people are really really nice from the nice lady who rented me the truck to the gentleman who presented me the keys to the guy who was just working around the place who took the time to say hi. W you have no idea how good they made u haul look

GARY CHARLES C. 
Rating:
5.0

Excellent customer service! Very professional and personable. I would recommend to all.

DAWN MARIE K. 
Rating:
5.0

Thank you so much for the friendly service

Dorothea W. 
Rating:
5.0

Customer did not leave a comment.

Evonne M. 
Rating:
5.0

Customer did not leave a comment.

AMANDA SUE O. 
Rating:
5.0

Customer did not leave a comment.

RICARDO JOSE R. 
Rating:
5.0

Customer did not leave a comment.

Abdullah A. 
Rating:
5.0

Customer did not leave a comment.

Taylor B. 
Rating:
3.0

Customer did not leave a comment.

ELIJAH M. 
Rating:
4.0

Staff member was very helpful and professional. There was an empty soda bottle and a pair of tweezers left in the truck. It wasn't a big deal, but I think it was worth mentioning.

MICHAEL EUGENE S. 
Rating:
5.0

Nothing

MARISSA JERICE B. 
Rating:
3.0

I dealt with to representatives at this location and both provided good customer service.

SHAWNA DENISE J. 
Rating:
5.0

I reserved on line and the process was super smooth. When picking up the truck the guys at the counter (sorry forgot their names) were so polite and helpful. It was a joy working with this location

MARCO LOVELL M. 
Rating:
5.0

Customer did not leave a comment.

Shayla W. 
Rating:
4.0

All locations should have more trucks. Great service as always, but since the Pandemic, it's extremely difficult to find and rent conveniently.

RANDY LEONARD T. 
Rating:
5.0

The assistant was very helpful!

Jeb R. 
Rating:
5.0

The manager Jeffery was there after hours and helped me check in my truck. He was a pure delight. This was WAY easier than I expected. My experience couldn't have been better but I hate to hear he's coming up there every 4 hours. Seems like a lot for a Sunday. Maybe improve the drop system. It didn't work on my phone. If he wasn't there I would have been really messed up. A kiosk might help. I could easily scan my drivers license or my receipt.

Erica M. 
Rating:
5.0

Customer did not leave a comment.

JARREL EVERETT W. 
Rating:
3.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

JEREMY TODD D. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN R. 
Rating:
4.0

Customer did not leave a comment.

SHEILA RENA B. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
4.0

They only allowed me 223 miles round trip and it was 175 one way. I called uhaul, they changed it to 351, still didn't allow me the distance to and from a gas station, so had to pay the mileage overage.

CATHY LYNN L. 
Rating:
5.0

The staff was really nice, and very professional.

DARLENE LASHAWN W. 
Rating:
5.0

Customer did not leave a comment.

KENNETH ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

ANGELA LYNN R. 
Rating:
5.0

It wasn't the location it's Uhaul as a whole but unwashed damaged vehicles being rented out is not ok if I wasn't in a time crunch I would've waited for something that didn't look like it was stolen

PAUL EDWARD J. 
Rating:
5.0

The phone wait time is unacceptable for the corporate office: 1 hour . the corporate website is buggy.

CHRISTOPHER MICH G. 
Rating:
5.0

This location has been exceptionally good for years. I have been a customer here for about 10 years and I have never been disappointed.

MAUREEN THERESE G. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
4.0

Customer did not leave a comment.

DENNIS LEE S. 
Rating:
3.0

Please provide more onsite parking for customers to leave their vehicles.

ALEXANDER JOHN F. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

TAMMY L. 
Rating:
5.0

Customer did not leave a comment.

MANAS-RANJAN J. 
Rating:
5.0

When dropping office the staff was very friendly.

BRUCE ALAN F. 
No reviews have been submitted for this location.

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