Customer Reviews for U-Haul at West Colonial Dr

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at West Colonial Dr

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Sheila B. on

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Wanda W. on

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The manger was rude when you call you don't get to speak with people from that location where you rent the uhaul. This was my first time rent a uhaul and I will never go back with this company. I am not happy with the level of customer service at this location. What a bad experience I had. Thank you

tim L. on

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Great service, friendly staff

Annie P. on

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Chandranie J. on

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Martesia M. on

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Lury C. on

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Richard B. on

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Mary J. on

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The reception was very cooperative Cory was very pleasant I always rent from this location any time that I get a U-Haul there is nothing wrong with this location there's nothing wrong with the peoples that be there God bless you all and keep up the good work

D'Angelo W. on

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The worst! If I could give them 0 stars I would. The general manager, Alex Medina was the most unprofessional manager I've ever ran into in my entire life. I watched him take 2 customers before me and he sat for every one of them. Then his employee is walking around in basketball shorts! Just unprofessional.

Tonya G. on

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Nothing everything was great

Carl S. on

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Friendly and helpful staff

Tamesha J. on

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Jared N. on

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CHUCK S. on

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Henrietta D. on

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All was great excellent customer service

DALE B. on

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Melba R. on

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Jake P. on

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Very, very expensive. Moving is expensive enough, maybe more reasonable rental rates would be appreciated. $330 for 5 days is a bit insane.

DEWEN G. on

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Taloria F. on

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This was very convenient for me thanks a lot

Alicia G. on

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Cash K. on

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make sure tire have proper air

Rosemarie G. on

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The workers was rude the mileage was old we were overcharged

Roberto H. on

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Brian G. on

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Everything went well.

Shapon P. on

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Francis L. on

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Awesome

chris O. on

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Justin B. on

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Pot holes in the parking lot.

Beverly H. on

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The staff was very nice and swift almost like no waiting thank you guys and yes I would recommend this store and I will be back again for great customer service ..

Mark P. on

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Deborah D. on

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Damian A. on

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Make sure your vehicles are properly maintained. Radio did not work, engine sounded as if it was crying for help. Truck was beat up. Customer service was very good. Tain fell and the wipers being very old did not help the situation.

Larry Y. on

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Friendly, quick and efficient pick up and return made for a good moving experience. Stay the course!

leonor A. on

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Rachel H. on

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The front part smelled like cigarette smoke and the back part smelled like wd40 or gasoline. Now my furniture smells like that too. :( it would help if they explained how to use the truck such as how to open the back and that the side mirrors are not automatic. Also the bumper was slightly hanging off not enough to drag on the floor but definitely noticeable.

Catherine K. on

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My u boxes are infested with roaches. So far already found 10+ roaches... coming out of the moving box, etc. U haul should pest control their storages!!!

Rafael R. on

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Greeted in a professional manner. Pickup truck and uBox was ready as promised. smooth pick up and drop off. Thanks