Customer Reviews for U-Haul at West Colonial Dr

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at West Colonial Dr

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Betty A. on

Rating:

Customer did not leave a comment.

Douglas M. on

Rating:

Picked up trailer in back. There was no one to connect trailer or to see if lights were working. I did the automatic paperwork. When I returned this I did all the paperwork like app said and asked me to drop it out front and to not block cars or doors once I took all photos the guy at uhaul ran out and told me if I leave it there where the sign said "Please leave vehicles here" that I would be charged a fee. He said I needed to pull it around back. Very disappointed and there was a 2 wheeled dolly to transport within 5 feet of trailer. get it together uhaul.

Kendy A. on

Rating:

Customer did not leave a comment.

Theresa H. on

Rating:

Customer did not leave a comment.

Henrique S. on

Rating:

Customer did not leave a comment.

jeanine C. on

Rating:

Customer did not leave a comment.

Mayra N. on

Rating:

The guy in the office was great, very polite and professional. He help us remove the trailer and was very informative. The only think I didn’t see was a return equipment sign when coming into the entrance and was a little confused but it all worked out fine.

Sheila B. on

Rating:

Customer did not leave a comment.

Debra M. on

Rating:

Customer did not leave a comment.

Alix C. on

Rating:

The staff is friendly and quick service.

Tabitha R. on

Rating:

Customer s service i give a ten thank you

Randall B. on

Rating:

Rep came right out when truck returned. Only issue was not enough parking. Otherwise, good experience and great location.

Tiesha F. on

Rating:

Customer did not leave a comment.

Ramish M. on

Rating:

Customer did not leave a comment.

Lam T. on

Rating:

Gases was below half tanks and you had to fill it before you go.

Marcos M. on

Rating:

Customer did not leave a comment.

Andrew K. on

Rating:

Tail lights did not work on trailer.

Cristian C. on

Rating:

The staff was amazing. First time renting a truck and the process was super easy. I would absolutely recommend coming here.

David P. on

Rating:

Explain what level the fuel level is at. I filled the bastard up when I did t have to and it cost me a significant amount of money extra. I would like $25 refunded.

Masario D. on

Rating:

Customer service is excellent!

Maria H. on

Rating:

Customer did not leave a comment.

Katasha F. on

Rating:

Joshua R was amazing he’s and awesome person

WALTERIO R. on

Rating:

Try make too fast

Kyle J. on

Rating:

Other than being double charged for miles overage and a little dirty, vehicle ran good

Marianne F. on

Rating:

My antique furniture got water damaged from inside a leaky truck. All of my wooden highly prized antiques got water soaked, warped and ruined. When it rained, the water came in underneath the door. The Manager was very helpful and explained that since I had taken out insurance on the truck the contents is also covered and that I could file a claim.

Asgar A. on

Rating:

Joshua provided excellent customer service will always use this location!!

Kim S. on

Rating:

Customer did not leave a comment.

Jamal O. on

Rating:

Customer did not leave a comment.

Eric V. on

Rating:

I was the last customer in that night just before closing time. The 2 young men working that evening were helpful and efficient. I appreciated their cheerful attitude at the end of a long day.

Jack A. on

Rating:

Professional and courteous always, everything was as requested.

jermaine B. on

Rating:

Put more fuel in it then when I got it ( by accident) and got no credit for it. Associate didnt try to help. Plus 99 a mile over after pretty milage rate is very high. Definitely not a site I would recommend.

Joseph G. on

Rating:

??

Charleson C. on

Rating:

Customer did not leave a comment.

Chamara G. on

Rating:

Customer did not leave a comment.

Shondrea W. on

Rating:

Make sure they look at the truck for damages

Robert W. on

Rating:

My experience went very well, no improvements needed at the time

Cathy L. on

Rating:

Try to get uhaul at the location requested

Theron C. on

Rating:

Customer did not leave a comment.

Steve W. on

Rating:

Customer did not leave a comment.

Hiram R. on

Rating:

Customer did not leave a comment.

Stacie Y. on

Rating:

Customer did not leave a comment.

JESSICA S. on

Rating:

Customer service was great

Karen R. on

Rating:

Customer did not leave a comment.

Keith M. on

Rating:

Don't give me a reservation to a place that's not up and running. Also having to drive to THREE different locations to get a truck horrible experience. But the last location was very professional, helpful and friendly.

Erika L. on

Rating:

Nothing. Everyone I came in contact with was super nice and helpful.

Amanda S. on

Rating:

Uhaul sent us on a wild goose chase for this equipment, spent well over 1 1/2 hours driving around in circles. Truck has a bearing going out, pretty sure Uhaul NEVER performs any maintenance or service on their quipment

Johnny J. on

Rating:

Everything I experienced was perfect

David E. on

Rating:

The staff was very efficient and courtesy.

Ann J. on

Rating:

Customer did not leave a comment.

Sheila B. on

Rating:

Customer did not leave a comment.

Wanda W. on

Rating:

The manger was rude when you call you don't get to speak with people from that location where you rent the uhaul. This was my first time rent a uhaul and I will never go back with this company. I am not happy with the level of customer service at this location. What a bad experience I had. Thank you

tim L. on

Rating:

Great service, friendly staff

Annie P. on

Rating:

Customer did not leave a comment.

Chandranie J. on

Rating:

Customer did not leave a comment.

Martesia M. on

Rating:

Customer did not leave a comment.

Lury C. on

Rating:

Customer did not leave a comment.

Richard B. on

Rating:

Customer did not leave a comment.

Mary J. on

Rating:

The reception was very cooperative Cory was very pleasant I always rent from this location any time that I get a U-Haul there is nothing wrong with this location there's nothing wrong with the peoples that be there God bless you all and keep up the good work

D'Angelo W. on

Rating:

The worst! If I could give them 0 stars I would. The general manager, Alex Medina was the most unprofessional manager I've ever ran into in my entire life. I watched him take 2 customers before me and he sat for every one of them. Then his employee is walking around in basketball shorts! Just unprofessional.

Tonya G. on

Rating:

Nothing everything was great

Carl S. on

Rating:

Friendly and helpful staff

Tamesha J. on

Rating:

Customer did not leave a comment.

Jared N. on

Rating:

Customer did not leave a comment.

CHUCK S. on

Rating:

Customer did not leave a comment.

Henrietta D. on

Rating:

All was great excellent customer service

DALE B. on

Rating:

Customer did not leave a comment.

Melba R. on

Rating:

Customer did not leave a comment.

Jake P. on

Rating:

Very, very expensive. Moving is expensive enough, maybe more reasonable rental rates would be appreciated. $330 for 5 days is a bit insane.

DEWEN G. on

Rating:

Customer did not leave a comment.

Taloria F. on

Rating:

This was very convenient for me thanks a lot

Alicia G. on

Rating:

Customer did not leave a comment.

Cash K. on

Rating:

make sure tire have proper air

Rosemarie G. on

Rating:

The workers was rude the mileage was old we were overcharged

Roberto H. on

Rating:

Customer did not leave a comment.

Brian G. on

Rating:

Everything went well.

Shapon P. on

Rating:

Customer did not leave a comment.

Francis L. on

Rating:

Awesome

chris O. on

Rating:

Customer did not leave a comment.

Justin B. on

Rating:

Pot holes in the parking lot.

Beverly H. on

Rating:

The staff was very nice and swift almost like no waiting thank you guys and yes I would recommend this store and I will be back again for great customer service ..

Mark P. on

Rating:

Customer did not leave a comment.

Deborah D. on

Rating:

Customer did not leave a comment.

Damian A. on

Rating:

Make sure your vehicles are properly maintained. Radio did not work, engine sounded as if it was crying for help. Truck was beat up. Customer service was very good. Tain fell and the wipers being very old did not help the situation.

Larry Y. on

Rating:

Friendly, quick and efficient pick up and return made for a good moving experience. Stay the course!

leonor A. on

Rating:

Customer did not leave a comment.

Rachel H. on

Rating:

The front part smelled like cigarette smoke and the back part smelled like wd40 or gasoline. Now my furniture smells like that too. :( it would help if they explained how to use the truck such as how to open the back and that the side mirrors are not automatic. Also the bumper was slightly hanging off not enough to drag on the floor but definitely noticeable.

Liliech T. on

Rating:

Customer did not leave a comment.

Francis L. on

Rating:

Nothing I can think of

Dwayne B. on

Rating:

Customer did not leave a comment.

Johnny J. on

Rating:

Customer did not leave a comment.

Tommy G. on

Rating:

Customer did not leave a comment.

Francis L. on

Rating:

Great guys

Milton W. on

Rating:

I made reservation with credit card early and was of the belief that I would be able to just show up and get the truck but that was not what happened I had to produce a credit card to pick up truck

john G. on

Rating:

Customer did not leave a comment.

Estefania M. on

Rating:

El personal excelente!!!, un trato muy bueno; esos chicos hacen un maravilloso trabajo! Muchas gracias!!

Timothy E. on

Rating:

Walk them through the self check in process to save the $20 for it being checked in the next day

Fabio M. on

Rating:

Customer did not leave a comment.

Albar Q. on

Rating:

The person who handle the rental, las name Mejia, didn’t treat me as a customer and felt he doesn’t like his Job. Very bad customer service skills and not patience. This is my fourth rental and the first the representative behaves like him.

Bennny W. on

Rating:

Customer did not leave a comment.

Luz R. on

Rating:

Customer did not leave a comment.

Catherine K. on

Rating:

My u boxes are infested with roaches. So far already found 10+ roaches... coming out of the moving box, etc. U haul should pest control their storages!!!

Rafael R. on

Rating:

Greeted in a professional manner. Pickup truck and uBox was ready as promised. smooth pick up and drop off. Thanks