Customer Reviews for U-Haul at West Colonial Dr

2,595 reviews

4600 W Colonial Dr   Orlando, FL 32808
(West Hwy 50 across from the Orange County Fair Grounds)

(407) 299-1024

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(407) 299-1024

4600 W Colonial Dr
Orlando, FL 32808
(West Hwy 50 across from the Orange County Fair Grounds)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JEFFREY D. 
Rating:
5.0

ruck was dirty when I got it. Do not need to be charged for dirty truck!

JAMES J. 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn S. 
Rating:
5.0

Customer did not leave a comment.

ROMAN T. 
Rating:
5.0

Very professional

LAWRENCE S. 
Rating:
3.0

The truck windows were too dirty to drive the vehical. Three tires were filled with 66+ psi of air. The check engine light was on. I was told the truck had a half a tank in it, it did not.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

PAT S. 
Rating:
5.0

Thanks

Earnest W. 
Rating:
5.0

Customer did not leave a comment.

VICTOR C. 
Rating:
5.0

friendly staff, ready and efficient

ALEX L. 
Rating:
5.0

Staffs were very accommodating and professional.

Elvis D. 
Rating:
5.0

Nothing it was perfect

LENNIE H. 
Rating:
5.0

The representative was very outstanding and courteous, and attentive to our proper service.

DIANE D. 
Rating:
4.0

You need staff who are more alert. Stop using trainees when store is busy. Thanks.

MARVIN S. 
Rating:
5.0

Customer did not leave a comment.

JULIO V. 
Rating:
5.0

First of all, don't completely change my reservation the day of my pickup. I get a call the day of my pickup saying that my pickup location for a truck has changed. I look up the email and what they had sent me confirming that but with my same times, so I said “okay, well that's not too bad I just have to go pick it up at another location but at the same time.” Fast forward to when I try and go pickup the truck, and lo and behold I can't seem to pickup through the app or online! So I go and check my reservation and see that my time changed along with the mileage cost. I rented for .79 cents a mile originally and that changed to .99 cents a mile. First mistake. Then my pickup time was 12 hours later instead of 10 pm it was changed to 10 am the next day! What a complete headache from u-haul. Very disappointed with that sort of jumbled information.

ADAM G. 
Rating:
5.0

Service is excellent!!!

FRANCISCA A. 
Rating:
5.0

They gave me good service I will use them again , No complaints

HIRAM R. 
Rating:
1.0

Provide a representative that is familiar with procedures and knowledgeable. This young man didn't LISTEN to my request that I made upon walking in the store. I requested that the payment be applied on ANOTHER credit card. He ignored the request and went out doors and used the card I gave doing the reservations. He didn't give me or emailed a receipt

SANDRA L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
3.0

Customer did not leave a comment.

Radames V. 
Rating:
5.0

Customer did not leave a comment.

ERNEST R. 
Rating:
3.0

Truck had rouches all over...

AMARILIS C. 
Rating:
5.0

Customer did not leave a comment.

JOHAN G. 
Rating:
5.0

Customer did not leave a comment.

VENZIL D. 
Rating:
5.0

all the employees are wonderful.

JEREL B. 
Rating:
5.0

These guys at this location were very nice, helpful, patient and full of personalities and energy despite not having AC and System being down. They kept their cool and did not allow it to affect the customers in front of them. I could not get agitated with the wait, after seeing the efforts and energy they maintained. It allowed me to be understanding of their situation. These boys deserve a raise and the best Christmas bonus ever. Thank you all!!! Wish I had gotten their names but it was at the 4600 W Colonial location Orlando FL . HAPPY HOLIDAYS TO YOU ALL AT UHAUL :)

Lakshmie Janelle L. 
Rating:
5.0

Customer did not leave a comment.

LOUDIE S. 
Rating:
5.0

Make sure your rentals are service I rented a trialer and the tire was flat

ROLAND J. 
Rating:
1.0

Careless service. Didn't pay attention to my order and made me go through too much trouble with my rental.

GLORIA M. 
Rating:
5.0

Customer did not leave a comment.

Curtis H. 
Rating:
5.0

Customer did not leave a comment.

TONY B. 
Rating:
4.0

Staff was great an d efficient!

JULIE R. 
Rating:
2.0

The young guys were very unprofessional. On their phones while checking me in and out. The young man who checked me on added a $14 service I didn't ask for. I recently used uhaul to move from state and did get the insurance why would I get it for local? Herold not refund the fee. The young man who checked me out was on the phone the entire time, had on flip flops, and I had to ask multiple times what will I be charged and am I done. This is by far the worst uhaul location.

FENTURA J. 
Rating:
4.0

Customer did not leave a comment.

Scott R. 
Rating:
5.0

Tristen was great. Big asset to the company.

GARVIN M. 
Rating:
3.0

Location needs cleaned and updated

NATHAN Z. 
Rating:
5.0

Customer did not leave a comment.

ALAN C. 
Rating:
5.0

Provide more assistance to reduce waiting time for customers.

Regina O. 
Rating:
5.0

Customer did not leave a comment.

FRITSNEL J. 
Rating:
3.0

Customer did not leave a comment.

ANTASHA T. 
Rating:
5.0

Customer did not leave a comment.

Damian P. 
Rating:
2.0

Manager should've explained how to get the truck back. Police had closed down colonial drive,& would not let us in under no circumstances. It took us 2 hours to return the truck. If the manager had explained that I was going to have a hard time returning it..I would've declined your services,& would've gone some where else.

JOSE S. 
Rating:
5.0

The customer service representative on the phone and in the store were both great.

RAFAELA C. 
Rating:
5.0

Don't change anything

KARL P. 
Rating:
5.0

Customer did not leave a comment.

Jeffery T. 
Rating:
5.0

Customer did not leave a comment.

Ronald W. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH G. 
Rating:
5.0

Keep offering the good services

KARL P. 
Rating:
5.0

Customer did not leave a comment.

DOROTHY M. 
Rating:
5.0

Customer did not leave a comment.

RONETTA W. 
Rating:
5.0

Customer did not leave a comment.

Carlos S. 
Rating:
5.0

Customer did not leave a comment.

TUWANDA W. 
Rating:
1.0

Customer did not leave a comment.

DANIEL D. 
Rating:
5.0

Customer did not leave a comment.

DOROTHY M. 
Rating:
2.0

I had the worse experience ever. They gave me a broke down truck! It started shaking. The engine light and tow/haul light came on while driving. When I finally returned it, it was smoking from the engine. I'm very disappointed!

PATRIA G. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN H. 
Rating:
5.0

Rep was very attentive, quick and easy pick up and return. Much better customer service than third parties

NAUJUA L. 
Rating:
3.0

Customer did not leave a comment.

TEQUESTA W. 
Rating:
5.0

None

MATEOS A. 
Rating:
5.0

Customer did not leave a comment.

Stephen G. 
Rating:
5.0

Customer did not leave a comment.

JOSE T. 
Rating:
5.0

I always Used This location And I dont find anything wrong at all

BRENDA B. 
Rating:
5.0

Customer Service was Great!

ANTOINETTE G. 
Rating:
3.0

The Vehicle needed to be checked some more we traveled over 200 miles away and the vehicle had no" getup and go " . It was a gas guzzler. it need to be aligned.

Jenes O. 
Rating:
5.0

Customer did not leave a comment.

AMY B. 
Rating:
1.0

Customer did not leave a comment.

EDILTON D. 
Rating:
5.0

Customer did not leave a comment.

VERONICA T. 
Rating:
1.0

Customer did not leave a comment.

SHIRLEY B. 
Rating:
5.0

Nothing

GRAHAM S. 
Rating:
1.0

Customer did not leave a comment.

GERMIMA M. 
Rating:
5.0

Customer did not leave a comment.

kenneth S. 
Rating:
2.0

Customer did not leave a comment.

LUIS C. 
Rating:
4.0

Customer did not leave a comment.

ANGEL M. 
Rating:
5.0

Did have it that long, but it took care of what I had to do. Thank you

CYNTHIA S. 
Rating:
4.0

Gary was above average

Toni E. 
Rating:
1.0

The sales reps were gentlemen

RONALD P. 
Rating:
1.0

Dumb waste of my time

PAUL H. 
Rating:
5.0

Customer did not leave a comment.

Bevin S. 
Rating:
1.0

It was supposed to open at 7 and I called the uhaul number they had to call the GM and it finally opened at 7:45.

JASON W. 
Rating:
3.0

Customer did not leave a comment.

Jesus A. 
Rating:
5.0

Customer did not leave a comment.

ROWANA W. 
Rating:
5.0

Customer did not leave a comment.

Natasha J. 
Rating:
1.0

They said I went 60 miles when I only went 49. The equipment was leaking. I have pictures of everything

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO M. 
Rating:
5.0

Great staff.

William H. 
Rating:
4.0

Customer did not leave a comment.

LARRY E. 
Rating:
5.0

Customer did not leave a comment.

DORIS H. 
Rating:
5.0

Pick up location was awesome 😎

MARIE P. 
Rating:
5.0

Customer did not leave a comment.

SHARONL W. 
Rating:
5.0

Customer did not leave a comment.

TERESA A. 
Rating:
1.0

I stay in Orlando fl Sunday it was 90 degrees outside and the air on the uhaul did not work they didn't try to give me any compensation for it or anything. The fact that they probably knew ahead time is even worse. I am a woman moving a two bedroom apartment by myself. Highly would never recommend for you guys again.

Shacora G. 
Rating:
5.0

Josh was great! Excellent customer service.

GIOVANNI S. 
Rating:
5.0

Get a bigger place the associates need it to function even better grate service I might add

KARL P. 
Rating:
2.0

The truck was filthy, used mask in the truck a used comb. Food packets. I actually had to go to the gas station to put gas on the truck because the truck was on zero gas. The oil change light was on.

JASON R. 
Rating:
2.0

When we arrived at the location, we had to walk around the outside to find help. One employee was working on a car in the bay. He stated someone was on the property and continued to work on the car. We walked to the other side and a customer stated he just told the other employee was out back and was coming in a minute. This wait time made us late for our appointment. The same situation happened when we returned the truck. I had to locate an employee. I am a frequent renter and this by all means is unacceptable customer service.

KARLETTE K. 
Rating:
5.0

Customer did not leave a comment.

JOSE P. 
Rating:
5.0

Quick and easy!

ROBERT G. 
Rating:
5.0

Appreciated the mobile after- hours return

VIRGINIAMAE T. 
Rating:
5.0

Staff is courteous and efficient. I will certainly use this location again.

WILLIAM H. 
No reviews have been submitted for this location.

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