Customer Reviews for U-Haul at West Colonial Dr

Rating:

1.0

megan Rodriguez over charge me , I send her the pick with gas and millage when I pick up the truck, she told me I the picture in wrong angle, I took the dash picture facing the dash , she want to charge me extra, she make up a story, I return the gas where I found it , she over charge me, and the truck have flat tires with me when I was driving on the road , very bad experience. you guys not good at all .

Rating:

4.0

Inside windshield had a lot of film which was very distracting while driving at night Way too much glare

Rating:

5.0

Customer service is good. Great deals! Affordable monthly rates. I highly recommend this place!

Rating:

5.0

Nothing the customer service was excellent to me. I received all the help I needed

Rating:

5.0

None

Rating:

5.0

Staff always courteous and vehicles maintained well

Rating:

5.0

Thank you always a great job

Rating:

5.0

This people are very good.

Rating:

5.0

They are very professional. Thank you

Rating:

5.0

Your per mile rate $0.99 per mile is very expensive greed on top of the truck rental of $19 or $29 + insurance of $15. Please remove or limit it to affordable max of 20 cents per mile.

Rating:

5.0

Nothing ever thing went smoothly. Thank you .

Rating:

5.0

This guy's are awesome. Very professional

Rating:

1.0

I was charged incorrectly. There is no way I drove 750 miles. From Winter Garden FL to vero beach 2 times and back. They charged me 750 miles. While it should be around around 500 miles at rhe most. They charging me 250 miles more

Rating:

2.0

Cargo Van, despite being new, was infested with cockroaches

Rating:

5.0

Excellent job for this staff

Rating:

5.0

They are very professional. Thank you

Rating:

5.0

Thank you

Rating:

5.0

Nothing The employees has great customer service skills and they made sure I was right

Rating:

1.0

They gave me the truck with a 1/4 gas I returned it with the same amount they charged my card $30 said the gas was 3/4 that’s a liar and steal

Rating:

5.0

for the first time i saw truck electronics has been updated to include a reverse back-up camera which was sorely needed! which shows U-Haul is thinking safety first.

Rating:

4.0

For the excellent experience. I'll need to rent a truck in the next two weeks and I will definitely use U-Haul.

Rating:

5.0

I was charged extra for bringing the truck back a day earlier and gas was back where it left off. Company overall is a complete rip off!

Rating:

4.0

I rented U-Hauls several times over the last 15 years and this was by far the most raggediest truck I've ever driven it sounded like the transmission was going to give out at any point

Rating:

3.0

Make sure the customer get what they ask for like if I wanted a van, I recommend to have what I asked for…

Rating:

5.0

Keep up the good work.

Rating:

5.0

N/A

Rating:

1.0

Would never rent a uhale if they were going to over tax from a wrong drop off now good luck trying to get 3K

Rating:

5.0

They are very good professional

Rating:

1.0

Did not install hitch or wiring as shown in the online videos. Completely removed splash guard and put it in my trunk. Ran wires inside trunk so that the lift has to be open to use them. Was told that is what they do unless requested otherwise but I was never asked and did not expect them to cut corners.

Rating:

5.0

No complaints just excellent service and very good equipment.

Rating:

5.0

Great service! Super friendly and accommodating employees. My experience was great swift and easy to complete. Will definitely be using U-haul in the future for my moves.

Rating:

5.0

They are very good.

Rating:

5.0

Thank you.i.was.happy.with.your.servises

Rating:

5.0

Just review each order thoroughly. I asked for a utility dolly with my online request and didn’t receive it. I was moving my daughter into her dorm luckily I had brought an extra type of dolly just in case. Otherwise excellent clean, safe vehicle . Would use this location again . Also, love the app and the ability to extend rental with ease AND return after hours. Love the flexibility and option within the app.

Rating:

5.0

Staff always pleasant as well

Rating:

3.0

Tail light was out an I got pull over

Rating:

3.0

There was no gas when I picked it up the truck' , with a warning ⚠️ unfortunately I didn't take a look closely in the contract that I signed inside the office, so when I returned one day before I was charged for gas that was above the initial day

Rating:

5.0

Good job guys

Rating:

3.0

There are always delays in picking up a vehicle at this location. The staff tries but I get better service in other Uhaul locations,

Rating:

5.0

The best UHUAL services for my needs

Rating:

3.0

Big hole in front of trailer. Service was adequate I suppose but certainly not friendly. Staff, including manager, completed necessary tasks but was disinterested and hook up guy was literally smoking during our interaction.

Rating:

5.0

Great customer service. I got my truck very quickly and they followed up with me too when I ran late to pick up the truck.

Rating:

5.0

They are very good

Rating:

3.0

The female manager was very rude and short patient I believe her last name was Rodriguez. It was the white lady no eye contact, not helpful at all just kind of rude. This was my last option because all the other U-Haul places didn’t have what I was looking for, but if they would’ve had it, I definitely wouldn’t come to the store. She was rude and she was the manager.

Rating:

5.0

The guys that were on Duty were very professional and provided very good customer service. The process was fast I give them two a 10 rating.

Rating:

5.0

They are very good. Thank you

Rating:

5.0

Make sure the trailer that i reserved is there. Had to take a different trailer cause it was not available.

Rating:

5.0

They are very professional and friendly. Thank you.

Rating:

2.0

The guy stated that his co worker likes to charge people for stuff they don’t rent and pocket the money. I now have a trailer showing I rented and that I was charged when I did not rent this small enclosed trailer.

Rating:

5.0

The Lady that helped me was very professional!

Rating:

5.0

The service was fast, friendly and efficient. We were in and out quickly on both pick up and return which was convenient to keep our day moving. Great job from all team members!

Rating:

1.0

The overall experience was a complete disaster. The trailer was wired improperly. They pulled three treaters and attempted to hook up each one to my car. None worked. Then, the technician (Abraham) got underneath the hood of my car and shorted out the ignition - thought it was a fuse, realized he didn’t have it and sent me to autozone to get one (seriously?) on the way to Autozone, my check engine came on and I was forced to stop at Nissan and have it checked out. That cost me $269.00. After returning to U-Haul, taking possession of the trailer - it worked for fifteen minutes. Then, shorted out. I called the U-Haul. I was told since Nissan touched the car, I needed to call them. (WHAT?) I traveled with the unsafe trailer to the U-Haul on Kirkman. I was told that the only place that could help me now was roadside assistance. I phone them from home. Meanwhile at 61, this began to take a fill on me physically and my heart stated to race. My heart rate got over 200 bpm and in the middle of the roadside call I was rushed to the hospital. I ended up being shocked and admitted. I missed leaving Orlando and reveling to help my brother who has idiopathic pulmonary fibrosis in Charleston SC. I spent two days in the hospital. The roadside assistant who stayed behind admitted that it was faulty wiring and should have been comped by the general manager at colonial.

Rating:

1.0

When I went to pick up the trailer, the trailer was not available. The previous person kept the trailer another day. Then they refuse to give me another trailer for the same price. Also, the trailer that they gave me the lice was not working.

Rating:

5.0

They do good job

Rating:

5.0

Everything was exellent

Rating:

5.0

bueno cervicio

Rating:

5.0

The best customer service

Rating:

5.0

Need explain not this location I had problem with its clermont made booking 6 days in advance no confirmation til I rang Friday 3pm I was told I pick up at Ocoee which is another 14 miles away and tolls so not too happy but what made it worse when I got there they had wrong trailer I had booked they said I had drive another 12 miles to there sister company pick up trailer I had booked which they told me they could picked up day before from Ocoee you check my history every time I need trailer or truck I come to you or under Amanda meadows I found guy at Ocoee not very pleasant it was his fault he picked up wrong trailer not mine I wait for your answer before I write anything on internet bob

Rating:

5.0

Staff friendly and helpful.

Rating:

2.0

My u boxes are infested with roaches. So far already found 10+ roaches... coming out of the moving box, etc. U haul should pest control their storages!!!