Customer Reviews for U-Haul at West Colonial Dr

Rating:

2.0

The guy stated that his co worker likes to charge people for stuff they don’t rent and pocket the money. I now have a trailer showing I rented and that I was charged when I did not rent this small enclosed trailer.

Rating:

5.0

The Lady that helped me was very professional!

Rating:

5.0

The service was fast, friendly and efficient. We were in and out quickly on both pick up and return which was convenient to keep our day moving. Great job from all team members!

Rating:

1.0

The overall experience was a complete disaster. The trailer was wired improperly. They pulled three treaters and attempted to hook up each one to my car. None worked. Then, the technician (Abraham) got underneath the hood of my car and shorted out the ignition - thought it was a fuse, realized he didn’t have it and sent me to autozone to get one (seriously?) on the way to Autozone, my check engine came on and I was forced to stop at Nissan and have it checked out. That cost me $269.00. After returning to U-Haul, taking possession of the trailer - it worked for fifteen minutes. Then, shorted out. I called the U-Haul. I was told since Nissan touched the car, I needed to call them. (WHAT?) I traveled with the unsafe trailer to the U-Haul on Kirkman. I was told that the only place that could help me now was roadside assistance. I phone them from home. Meanwhile at 61, this began to take a fill on me physically and my heart stated to race. My heart rate got over 200 bpm and in the middle of the roadside call I was rushed to the hospital. I ended up being shocked and admitted. I missed leaving Orlando and reveling to help my brother who has idiopathic pulmonary fibrosis in Charleston SC. I spent two days in the hospital. The roadside assistant who stayed behind admitted that it was faulty wiring and should have been comped by the general manager at colonial.

Rating:

1.0

When I went to pick up the trailer, the trailer was not available. The previous person kept the trailer another day. Then they refuse to give me another trailer for the same price. Also, the trailer that they gave me the lice was not working.

Rating:

5.0

They do good job

Rating:

5.0

Everything was exellent

Rating:

5.0

bueno cervicio

Rating:

5.0

The best customer service

Rating:

5.0

Need explain not this location I had problem with its clermont made booking 6 days in advance no confirmation til I rang Friday 3pm I was told I pick up at Ocoee which is another 14 miles away and tolls so not too happy but what made it worse when I got there they had wrong trailer I had booked they said I had drive another 12 miles to there sister company pick up trailer I had booked which they told me they could picked up day before from Ocoee you check my history every time I need trailer or truck I come to you or under Amanda meadows I found guy at Ocoee not very pleasant it was his fault he picked up wrong trailer not mine I wait for your answer before I write anything on internet bob

Rating:

5.0

Staff friendly and helpful.

Rating:

2.0

1) This location ATTEMPTED to charge me for an extra day of rental. 2) This location over charged me for gas usage, when the gas meter STATED that the 20foot Uhaul truck had 1/4 of a tank of gas at the being of my rental. I put $30 dollars of gas into the 20foot Uhaul within 20 minutes of driving off the Uhaul truck location. Furthermore, I ONLY DROVE the 20foot Uhaul a TOTAL of 41 miles for my ENTIRE RENTAL. SO HOW COULD THE 20FOOT UHAUL HAVE LESS THAN A 1/4 OF TANK OF GAS WHEN I RETURNED. I HAVE BEEN TRULY OVER CHARGED FOR GAS USAGE AND SHOULD BE REFUINDED THIS OVER CHARGING BY THIS UHAUL LOCATION. "A 20ft U-Haul truck has a fuel tank capacity of 40 gallons. U-Haul trucks have an average gas mileage of 10 miles per gallon. Therefore, it would take approximately 4 gallons of gas to travel 40 miles. To fill up an empty 20ft U-Haul truck, you would need 40 gallons of gas, which would cost around $100." I HAVE BEEN TRULY OVER CHARGED FOR GAS USAGE AND SHOULD BE REFUINDED THIS OVER CHARGING BY THIS UHAUL LOCATION.

Rating:

4.0

I stopped at a gas station right next door to this location and filled the gas tank all the way until it clicked and stopped filling, spent 30$ on gas, just to be charged by U-Haul for another 20$ to “fill the gas” which doesn’t make sense cuz I had filled it right next door minutes prior to dropping it off.

Rating:

5.0

Bring some more friends

Rating:

2.0

They seemed to have a lot of new staff members and the one person that wasn't new was all over the place ...the new guy doesn't seem to be ready at all to control the work load that is coming being that during my extended hour wait time there for my rental pickup a van key was missed placed and I actually ended up getting a different rental at a higher rate for milage that I wasn't supposed to because of parking situations ...I also was almost denied my rental due to an emergency contact that I added on file but that situation was handled once I contacted the agency about that and the staff member actually read and seen that the driver on file was not me after she clearly told me I was listed as the driver and I literally just returned a long distance rental in my name a little over a month ago to the same location. I was just trying to get minor things done quickly today because I am going to have my baby Friday this week and I was just put into a situation with extra stress but as you can see I returned the rental in good condition and in one piece good day

Rating:

1.0

I haven’t been reimbursed for my mileage?

Rating:

5.0

Exceptional customer service and a strong focus on client needs. I would recommend it to a friend.

Rating:

5.0

New management is very nice and pleasant very good aura in the place now

Rating:

3.0

better customer service & greeting

Rating:

5.0

Thanks

Rating:

4.0

First truck battery was dead, replacement truck light control dial was pushed so far into dashboard it was unusable. Staff was incredibly friendly and prompt, store itself was clean and orderly.

Rating:

3.0

The process was fast, but the customer service in the front desk was from bad to terrible. The young woman who assisted me was extremely rude—she couldn’t even say good morning or be polite, as is expected in customer service.

Rating:

5.0

Very friendly an quick customer service

Rating:

5.0

Make sure there’s gas ⛽️ in the U-Haul before renting it out, everything was great

Rating:

5.0

Excellent service and good prices.

Rating:

1.0

There was a male manager who was very rude and impatient. I needed help with how to do work the app after hours and he flat out said just open the app. So I reached out to customer service whom also called and spoke to him about helping make my changes and she herself felt like I felt that because of how frantic he sounded he was going to get done. In addition he canceled my truck and reserved for the next day which is not what I wanted. And the reservation was not showing in the system but I got a confirmation through a text. After speaking with the young lady at the store she knew exactly who I was talking about and stated that he always get overwhelmed with things and he becomes frantic a lot.

Rating:

5.0

Vehicle had check engine light. Steering needed alignment. Brakes were low. One front door couldnt be closed. Plz maintain vehicles

Rating:

5.0

Great service! Kind, helpful staff!

Rating:

5.0

Better Customer approach

Rating:

4.0

Not physical person to speak to. I ordered OUTSIDE unit online. Was NOT aware this was an INSIDE unit until AFTER I paid. Unable to get back my initial sign up fee and had to pay again to get the correct unit. Representative kept over talking me. Will never use you again.

Rating:

1.0

The manager at this location is terrible. She was very very rude. I works never rent here again. Jose made my experience great again. He’s very polite. But the manager doesn’t need to work in customer service

Rating:

5.0

Good

Rating:

5.0

I thought that the new store manager was very pleasant and helpful.

Rating:

5.0

Megan was great

Rating:

5.0

Good job

Rating:

5.0

Good customer service. Friendly staff. I will use this Location again

Rating:

5.0

General Mgr. Abraham was kind and courteous. Equipment in good working condition

Rating:

5.0

The team at this location are AWESOME! They are determined to make your experience as easy, safe, and stress free as possible! They will go above and beyond your expectations to make sure you have any and everything you need for your rental.

Rating:

4.0

The issue here is that while the staff was very upbeat and helpful, their location was jammed with trucks, making it a challenge to get into to return my truck.

Rating:

5.0

Thank you for take me

Rating:

5.0

Very helpful employees

Rating:

4.0

Location was easy to rent from. Easy access. Location did NOT have proper rental equipment - furniture and box dollies. Had to rent an appliance dolly - that was too heavy and did not handle boxes properly. Had to buy a furniture dolly versus renting 2 which increased the cost and was less efficient. This location or U-Haul should have verified all the proper inventory before accepting order. Ordered 2 weeks prior.

Rating:

5.0

Best customer service ever will always come here and recommend

Rating:

2.0

This vehicle was in very bad shape. There was a lot of play in the steering wheel. I could not make proper turns in the truck. The steering wheel could not make proper turns. Alignment was off very mad. The was a horrible experience.

Rating:

5.0

Nothing needs to change the staff on the phone and in store was very pleasant to work with.

Rating:

5.0

Os atendentes sao muito atenciosos

Rating:

5.0

Such great customer service. Unsure of the lady's name at the counter who helped us, but she was so patient, helpful.

Rating:

3.0

I booked a pick-up and they gave me a van. And they still charged $30 more for the return.

Rating:

5.0

🌟🌟🌟🌟🌟

Rating:

1.0

They locked my car in a lot and provided no instructions on the process of getting my car back after I returned the equipment.

Rating:

5.0

The door handle fell off needs tune up but was great!

Rating:

5.0

The best service delivered!

Rating:

5.0

The young lady when I picked up was amazing and when I dropped back off Abraham was amazing. He greeted me upon entrance offered me a seat when there was a line and made the process smooth. I appreciated him going the extra mile to make the process smooth.

Rating:

4.0

Truck was ragged. It was clean but engine loght was on. I felt like i was going to flip over while breaking. I have rented many uhauls and never had this problem with any rental.

Rating:

3.0

There was only one employee handling everything . I was there longer than expected and she was taking care of a line of customers. She was very nice and professional . Apparently the other employee called out.

Rating:

5.0

Have Gas in the vehicle

Rating:

2.0

My u boxes are infested with roaches. So far already found 10+ roaches... coming out of the moving box, etc. U haul should pest control their storages!!!