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Annmarie DCustomer Reviews for U-Haul at Westminster
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Provide onsite parking
JIMMY ARon the GM and all staff were so kind, friendly and knowledgeable! Great experience for our trailer hitch install!
Perri WExceptional customer service!
DERIK MGarcías a Miguel muy buen trato
JOYMER PService was excellent. I will absolutely be returning to this location. Thanks!
MASON PThe app doesn't work on my phone. Wouldn't load. Called the 800# and my questions were answered immediately. Truck handled well in slush/snow conditions and we were thankful to have it available for an extended time period.
Pamela Pcharged me a million xtra fees quote went from 20 $ plus 89 cents a mile to 45$ just to rent and someho ended up at 160$ with a "environmental fee" and a million other bullshit fees
ALEXIA ECharged me for gas we put in the truck and for an after hour drop off tho we checked it in on the app and this location did nothing extra to accept the truck.
ANDREW RThe agent was unbelievably nice and very helpful.
WILLIAM BGreat interaction and helpful worker.
MATTHEW BThe gentleman who helped us out was fantastic! I don't remember his name, unfortunately but he was working the front desk!
CAITLIN CY’all Did Amazing !
DAVID ZThey really helped me out and worked with me we we went over time they are fantastic i recommend them every time
Anna TGeorge did a great job putting a hitch on our new car. He offered clear advice and was very professional. I’d recommend this location to anyone.
Joe KYour systems were down today but the guy that runs this place was able to get me through on the backup system. I can't even express how much I appreciated him doing that. It really kept me on time with moving out.
CHELSEA WGeorge was the best! He is personable and funny and made helpful recommendations that ensured I could get the job done without paying much more. Thank you, George!
MITCHELL SRon and his team always take care of me!
Joel MThanks to the employees at this location and working the evening of my rental.
CHANLAR SParking is limited for customers
Gary MThe guy was professional and even called to give a recommendation on a part to make everything look clean
Carissa CI was incorrectly charged for Safemove. When I originally made the order, I removed it from my cart. However, I come to find out after returning my rental and getting my receipt, I was charged for it. Very unhappy.
BRAD SNot much very nice place
RUBEN MTruck rented had a check engine light and was told they knew already.
Jazmin PFor my first time renting a uhaul I thought the process went well .They asked if I'd be willing to drop it off at another location which saved on miles and gas as well Chuck did a great job
LISA TProvide parking
DERRICK PNothing. The gal that helped me was excellent and the young guy that checked me out was great too!
NANCY RThe fellow there was very friendly and helpful.
MATTHEW DI made a reservation for a pickup truck 2 days prior at the 8001 Federal location and got the confirmation text. I arrived a few minutes late and was told that my reservation had “transferred “ to a different location. Why would that happen? I was able to get a different vehicle at this location, but was told this vehicle was “new” so the “safe move” charge of $30 was mandatory. I have no way of knowing if this is true, but don’t see it anywhere in the agreement. Billing-wise, I actually possessed the vehicle for less than 4 hours (which I believe is $19.95). I was charged a “rental rate” of $19.95 AND a “rental charge” of $39.95. What is this $39.95 for? I picked up the vehicle just before 11 am and returned it around 2:45, but my return time is listed at 3:10 pm. I can even show proof of this with an uber receipt showing I left that UHaul location before 3:10 Overall, that’s $70 of charges I was not expecting and did not realize I would be charged in advance. I don’t plan on using U-Haul in the future as a result of this surprise costs that more than doubled what I expected to pay. This was a scam.
PARSA HHot coffee and donuts!
GEORGE REverytime i rent from uhaul the staff is great
john mI didn't even go in this location so I don't know how inviting it was. The gentleman outside looked up my return on his phone and said I was good to go. That is what I wanted to hear. I don't know about picking up from this location. Benefit of the doubt on the "clean and inviting" as I did not go in.
James CNothing employees were very helpful. Explained everything Great customer service
ROBERT SLa persona que me atendió, muy amable!!! Gracias por sus servicios
JOSE FYou had us running all around town to find another truck because my original reservation location has the gates locked at the pick up time. I called several times and no answer. Awful experience. Caused fights between me and my husband. The first location was sketchy and in the hood. This location at fed and 80th was good. I am eating my overall experience. Not fair to limit the interaction to this location. NO stars for the actual SCHEDULED pick up location.
DANIEL LI was upset because i set my reservation for mobile check in , just to get there and be in inconvenience and told i had to be on their wifi in order for the mobile check in to work, i did everything online uploaded my driver license the night before and i still had to upload it again, the Dolly i ordered was not on the truck and i had to ask for one. My problem is if i made reservations nights before and still get to the location and have to stand in line and redo everything again is not good customer service.
DEMETRIS JEverything was great about my experience with the pickup to the drop off. Great customer service end to end. We'll trained staff that truly show they care about the customer. I was in good hands. Thank you .
JOHN RVery good service people at this location. Very quick in and out.
DANIEL FCustomer service was great from pickup date to drop off date. Truck was slow but got the job done.
NATHAN LI dropped off the truck at 6pm and there was a counter person that was able to tell me what the process was, and answered all of my questions. That part was easy.
JOSEPH SIt was great and the young lady was very helpful and kind and answered all my questions and was really nice
BRANDON MI got charged for 8 gallon of gas because the person before me didn’t fill up the tank so I rented this truck after and only went 10 miles. I don’t get how 8 gallons of gas was used within 10 miles. The gas was left where it was when I got it but still got charged for another person gas mileage.
Norma RThe girl at the desk was very helpful, knowledgeable, and friendly.
KATHLEEN BThe amount that I paid was tripled the amount that was expected. The steering column was very wobbly and hard to control. The lock in the back was broken. The team members were not around at all when returning the truck during business hours. I want a call from management Thank you
HOPE SEveryone was extremely nice and helpful, we really appreciate all you did for us, especially after our truck broke down amd we had to return the uhaul.
SARAH KThe customer service was excellent at this location...Thank you! 😃😃
Russell YVERY friendly support staff too!!
BRENDA FGreat staff and friendly folks! Thanks!
IVAN STodo exelente
LELI NI’ll let you as soon as I get the bill Hopefully at 39.00 and under 50 miles it won’t be over 100.00 plus I only used it less then 12 hours
ROBERT AFriendly, gave me just the right truck for what I needed.
PAUL CThe whole experience was great. Ron Trujillo as General Manager was most helpful with welcoming customer service.
JANICE FThey accommodated every need I had
SYLVIA TAmazing customer service! Thank you :)
BRETT Y$63 for a advertised 19.95 truck is unacceptable. more upfront info would have helped.
ROGER GThe process of reseving a U-haul from this location was very easy on the website. Representative that took care of my rental at the 8001 loaction was very helpful when I got there to pick up the rental.
Gail GGeorge was great! Very helpful on a stressful day
JONATHAN ZGeorge was great
TABITHA S