Customer Reviews for U-Haul at Westway

2623 reviews

2460 S Seneca St   Wichita, KS 67217
(1 block south of Pawnee Street)

(316) 265-3281

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(316) 265-3281

2460 S Seneca St
Wichita, KS 67217
(1 block south of Pawnee Street)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Brad D. 
Rating:
5.0

They added money to my bill for some unknown reason

JAMES D. 
Rating:
3.0

Extremely helpful staff and equipment was excellent. Thank you sincerely.

SENOJ W. 
Rating:
3.0

Customer did not leave a comment.

SHELLY ANN T.  |  First Impressions 
Rating:
5.0

Just make sure they check the vehicle with the customer before renter leaving the store

Bruce S. 
Rating:
3.0

Customer did not leave a comment.

Carlos O. 
Rating:
4.0

Customer did not leave a comment.

Cynthia K. 
Rating:
5.0

Great customer service!

Ashley A. 
Rating:
3.0

The first guy I talk to seem to have an atitude

Amera W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER N. 
Rating:
3.0

I never received the email receipt

Joshua Y. 
Rating:
5.0

Customer did not leave a comment.

Janet G. 
Rating:
3.0

Mobile check in sucked

Renee D. 
Rating:
4.0

Give a phone number where you don't have to wait 20 minutes to get a hold of someone

Kevin R. 
Rating:
5.0

Nothing at all

Gabriel V. 
Rating:
1.0

I was booked at a different location for 8 am. Finally at 9 am, someone finally showed up at the location and told me they didn't have my rental and I should check another store 30 minutes away. Guys at Seneca were helpful but J&R towing were awe full. It took over 2 hours from the time I was supposed to pick up until I pulled off the lot with my rental. Very very disappointed and felt like my business was important

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

Greg L. 
Rating:
3.0

Customer did not leave a comment.

Willona J. 
Rating:
5.0

Customer did not leave a comment.

Cherie R. 
Rating:
4.0

Customer did not leave a comment.

Billy H. 
Rating:
5.0

Everything was great. The van I received was brand new so that was a plus. And the price wasent to bad either

Kerry S. 
Rating:
5.0

Customer did not leave a comment.

Sharri M. 
Rating:
5.0

Customer did not leave a comment.

Lisa B. 
Rating:
5.0

Excellence in everything. Thank you!!!!

Romander A. 
Rating:
3.0

Customer did not leave a comment.

Lacy C. 
Rating:
2.0

Was not able to receive difference back in furniture pads that were unused..had 6 unopened furniture pads. 😒

JANET K. 
Rating:
4.0

Painless, Rented from that location before always smooth

Raul B. 
Rating:
5.0

Take your mask signs off door if staff is not gonna use them...

Christopher M. 
Rating:
5.0

Everything was great

larry S. 
Rating:
5.0

personnel was very nice on turning truck in and the month of storage was very useful seeing we had two loads to bring down from kc before granddaughter house closing

Larry S. 
Rating:
5.0

Customer did not leave a comment.

Wayne C. 
Rating:
3.0

Customer did not leave a comment.

Jacob K. 
Rating:
5.0

Customer did not leave a comment.

natalie C. 
Rating:
5.0

Cooler full of beer while driving those sweet trucks!

john P. 
Rating:
5.0

Customer did not leave a comment.

Karen T. 
Rating:
4.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Mobile checkin didn't seem to work for me. Had to go in and do everything manually.

JONATHAN L. 
Rating:
3.0

Make off street parking available.

JERALD R. 
Rating:
3.0

The man on the phone was not very polite. He was a bit rude and sounded very hurried. II know it was probably a busy day for him but he didn;t make me feel like a valued customer.

Darrel L. 
Rating:
5.0

Customer did not leave a comment.

JESSICA G. 
Rating:
3.0

Brian Chilcote was awes

Derek D. 
Rating:
4.0

Customer did not leave a comment.

David Scott B. 
Rating:
5.0

Customer did not leave a comment.

Wayne J. 
Rating:
5.0

Customer did not leave a comment.

Rhonda L. 
Rating:
1.0

Your manager used explicit language and was very rude and not helpful when his employee gave me the wrong info and price

Jessica T. 
Rating:
3.0

Customer did not leave a comment.

Justin L. 
Rating:
1.0

Customer did not leave a comment.

Alexis V. 
Rating:
3.0

Customer did not leave a comment.

ROCKY H. 
Rating:
5.0

Nothing, it was nice friendly fast service

Kariona H. 
Rating:
5.0

Customer did not leave a comment.

Kimberly W. 
Rating:
5.0

Everything is ALWAYS great, THATS why I keep coming back....

Jonathan J. 
Rating:
5.0

Customer did not leave a comment.

Louis B. 
Rating:
1.0

The car tow that I had reserved which I needed since my car sits low was not returned by the previous renter so they used the full tow which damaged my car and not even an apology. Poor customer service.

Nicole J. 
Rating:
5.0

Customer did not leave a comment.

Debra G. 
Rating:
5.0

Customer did not leave a comment.

Margaret R. 
Rating:
5.0

Quick drop off, nice!

Gilberto R. 
Rating:
1.0

The person behind the counter has been rude and extremely unprofessional on more then one occasion. I will NOT refer this location to anyone, or ever return myself.

Raven H. 
Rating:
5.0

The staff was knowledgeable and friendly helpful good people you got work in there on the Seneca location I'll be U-Haul thank you very much

Paul G. 
Rating:
5.0

KEEP UP THE GREAT AND PROFESIONAL SERVICE. YOUR ALL DOING GREAT.

Christopher F. 
Rating:
5.0

Customer did not leave a comment.

Jimmy C. 
Rating:
5.0

Truck was brand new. Nice truck.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Kathine B. 
Rating:
5.0

Quick interaction. Easy to get to. Great location.

Jane A. 
Rating:
1.0

I recommend to some of the individuals here , to be more professional. Stop talking to customers like we in the streets. And say what you Mean and mean what you say. That really sums it up.

Rafael S. 
Rating:
5.0

The whole process was great, ready and quick. Noah Bledsoe provided great service from my initial pick up to the return.

Trevor S. 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

Customer did not leave a comment.

Autumn W. 
Rating:
5.0

Customer did not leave a comment.

Theodore Z. 
Rating:
2.0

Unprofessional. I am not the manager's “bud” nor am I a “dude”. I was the customer.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

Gerald F. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Dennis P. 
Rating:
5.0

STEERING IN TRUCK IS VERY LOOSE MAKES DRIVING VERY TIRESOME AND AT TIMES SCARY

James T. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Kiesha A. 
Rating:
5.0

Customer did not leave a comment.

Ruth T. 
Rating:
3.0

Nothing

Esther B. 
Rating:
5.0

Customer did not leave a comment.

Tyson G. 
Rating:
5.0

Customer did not leave a comment.

Beverly B. 
Rating:
2.0

I have done business at this location a couple times, and the same man I have dealt with every time checking in has poor customer service, is snarky and always seems to have an attitude. And lastly, I filled up the uhaul 10 mins before returning, and was charged for two gallons of gas. Deeply dissatisfied and disappointed by that.

Samantha M. 
Rating:
5.0

Customer did not leave a comment.

Alonso Q. 
Rating:
3.0

Businesses fill our email boxes with emails as though this is going to improve customer service. I hate it. In reality, I'm dealing with one person in real life, one truck, and I dont need ai or a person miles away in an office pumping a keyboard. While the truck did the job, it's my personal opinion to come back anytime soon unless absolutely necessary. I think the way you handle a customer today does not bid well for that person to come back in the future. Slow down, provide a bit of person to person communication.

David K. 
Rating:
5.0

Customer did not leave a comment.

Wenona W. 
Rating:
5.0

Customer did not leave a comment.

Ulysses T. 
Rating:
3.0

Employee installed the chains on my trailer incorrectly and told me it was done properly when I asked. Rather than criss-crossing, he kept each chain on the side it was (left to left, right to right).

DANIEL D. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Easy and quick check in.

Thomas C. 
Rating:
3.0

Not great customer service. When we dropped off the truck the kid i gave the keys to litterally did not say one word no thank you no hello no good bye, very rude

David D. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

Stephany B. 
Rating:
4.0

Website is not user friendly when using a phone

Steven H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT JOSEPH G. 
Rating:
5.0

Customer did not leave a comment.

Jesus S. 
Rating:
4.0

The truck we rented leaked oil on our new driveway Other then that everything was great

Sandra S. 
Rating:
5.0

Everything went smooth. Thank you

Alison S. 
Rating:
5.0

tell your customer that they may need tie downs

Jimmy D. 
Rating:
5.0

Customer did not leave a comment.

Franklin M. 
Rating:
1.0

The guy there was rude as hell to both my dad and I. Would not return or recommend to a friend.

Carlos B. 
Rating:
3.0

Your general manager was rude.

Crystal B. 
Rating:
5.0

Customer did not leave a comment.

Lana W. 
Rating:
4.0

Customer did not leave a comment.

Laura B. 
Rating:
5.0

Chris the GM on Seneca St in Wichita Kansas was amazing! Super helpful and made our checkout easy. He deserves a promotion and Uhaul is lucky to have him 🤙🏽

William B.  |  Overall Experience 
Rating:
5.0

The staff was more than helpful. They went out of their to help you. I would use uhaul again

terry s.  |  Overall Experience 
No reviews have been submitted for this location.

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