Customer Reviews for U-Haul at Westway

3,049 reviews

2460 S Seneca St   Wichita, KS 67217
(1 block south of Pawnee Street)

(316) 265-3281

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(316) 265-3281

2460 S Seneca St
Wichita, KS 67217
(1 block south of Pawnee Street)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Not allow people to smoke in the vehicle, the vehicle that I got had ash all over in the car and was smelling of smoke.

Brian K. 
Rating:
5.0

Customer did not leave a comment.

Debra D. 
Rating:
5.0

Customer did not leave a comment.

Patrik S. 
Rating:
5.0

Great customer service

erik M. 
Rating:
3.0

I booked on line, but still had to go in the facility to get truck and keys to truck. What's the point of doing 24/7 pick up on line if I still have to go in and talk to staff to get vehicle and keys?!

Erica P. 
Rating:
5.0

Customer did not leave a comment.

Janet M. 
Rating:
5.0

Customer did not leave a comment.

Mark J. 
Rating:
5.0

Process was easy, fast and efficient. Replacing the gasoline was a simple process following the chart.

James K. 
Rating:
5.0

Customer did not leave a comment.

Nolan J. 
Rating:
5.0

I really can't think of anything

ALbert B. 
Rating:
5.0

They are very helpful and quickly got us on our way. I came back to this South Seneca U-Haul location because I had a previous experience elsewhere that took way too long to do the transaction. This U-Haul had other items handy that we needed like blankets to rent and an adapter we needed for our light hook-ups. When we needed to rent moving equipment again, I knew I would go back to the good people at U-Haul on South Seneca (near Pawnee). We rented the equipment, got our rental blankets and were hooked up to our trailer in less than 15 minutes! They are great to work with and I will be back when I need to rent again! Helpful and friendly people to work work with makes it the best!

Brenda W. 
Rating:
5.0

Customer did not leave a comment.

Ashley E. 
Rating:
4.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

Ann P. 
Rating:
1.0

Customer did not leave a comment.

Amanda H. 
Rating:
5.0

Very professional and patient, that's how you take care of a customer

Renald J. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
4.0

I wasn't too happy about getting moved around to 3 separate locations because your stores couldn't honor the reservations I had made

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

Tonya M. 
Rating:
5.0

Friendly service, great quality. Highly recommended

April R. 
Rating:
5.0

No further comment.

LOUIS BENEDICT S. 
Rating:
5.0

Customer did not leave a comment.

Mike W. 
Rating:
5.0

Customer did not leave a comment.

aliah N. 
Rating:
4.0

Customer did not leave a comment.

Greg B. 
Rating:
5.0

Thank you.

Clyde B. 
Rating:
5.0

Nothing, phone check in and out is great.

Olivia R. 
Rating:
5.0

To me the best example any one can set is to be polite and open minded and be able to communicate

Lonnie L. 
Rating:
5.0

Everything went fast and smoothly. The representative was kind, knowledgeable and very helpful.

GARI V. 
Rating:
5.0

Customer did not leave a comment.

lewis F. 
Rating:
4.0

On trailers , ensure brakes are maintained properly . The brake fluid was bone dry and trailer was pushing me downhill . I filled with dot 3 fluid and it worked well though may have a small leak as I added more later . Other than that , equipment was great.

Walter M. 
Rating:
5.0

Customer did not leave a comment.

Wayne B. 
Rating:
5.0

Customer did not leave a comment.

Wayne B. 
Rating:
3.0

Customer did not leave a comment.

Jennifer C. 
Rating:
1.0

Trash management. Lied about gas - told me to bring the truck back between a half tank and 3 quarters, I brought it back right above half tank and was charged $21.

Ian A. 
Rating:
3.0

Truck was passable, but for the money I expect a clean, dust-free cab and full tank of fuel

WILLIAM B. 
Rating:
5.0

It was simple and easy!

James B. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
5.0

Nice location friendly staff easy return

larry S. 
Rating:
1.0

Location got switched last minute. Resulted in me driving more mileage than where I originally requested pick up (~40 miles which is nearly $50). Explained this to the store manager and nothing was done to help the situation. Just super unhelpful during the whole time in the store and it made his employees feel awkward.

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

Benjamin G. 
Rating:
5.0

I'm not sure on the gentleman's name, but he did the walk through with me over the trucks mileage, gas, and damage. He was also the same person to check the truck back in. However he was very pleasant to speak to. Very good customer service. Positive attitude. Made the experience 10/10.

Breasha R. 
Rating:
5.0

Customer did not leave a comment.

kevin B. 
Rating:
3.0

Making sure the uhaul doesn't have any damage and instructions on how to do the walk through before driving off the lot. More helpful for customers.

Jillian S. 
Rating:
5.0

Once again you have the best employees, he did everything possible to make my visit a great one.

Connor K. 
Rating:
5.0

Nothing, you have the most helpful employees working here, he was great to talk to and very caring when taking care of my drop off!

Connor K. 
Rating:
5.0

Customer did not leave a comment.

Tara C. 
Rating:
4.0

Have parking instead of on street!!

Lillie C. 
Rating:
5.0

Customer did not leave a comment.

Wayne B. 
Rating:
3.0

It was great

Regina H. 
Rating:
5.0

He did very well. I don't think he needs to improve anything

Jay W. 
Rating:
5.0

Erik was professional and very efficient.

LEE N. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY Y. 
Rating:
4.0

Customer did not leave a comment.

Bryan F. 
Rating:
5.0

Customer did not leave a comment.

Connie M. 
Rating:
5.0

We absolutely love this location! We had a reservation that was in Haysville. We arrived no one was there, called and he told me he'd be there shortly. 30 minutes went by and no one. So I called the Seneca location, which is where we normally go, and there is a gentleman that has been there a long time and he told me to come on over he could get us taken care of. We arrived and was off with our truck within ten minutes!!!! Seneca location is the BEST!!!

Staci C. 
Rating:
5.0

The service clerk was efficient and amicable. Online preregistration made this a 5 minute checkout and even less time to check in. The equipment was perfect. Reading reviews from persons who had a lesser experience than mine makes me think that I am fortunate to live close to a UHaul company outlet and did not need to go to a UHaul franchise.

Kent R. 
Rating:
4.0

Customer did not leave a comment.

Cynthia F. 
Rating:
5.0

Did a good job.

Gregory W. 
Rating:
5.0

In and out pickup. In and out return. Awesome.

Ann P. 
Rating:
4.0

Customer did not leave a comment.

Matthew T. 
Rating:
5.0

They were short staffed, but very helpful in every step of the process. They didn't cut corners. Very good service.

Francisco L. 
Rating:
4.0

Customer did not leave a comment.

Gerado L. 
Rating:
3.0

Customer did not leave a comment.

Vernon S. 
Rating:
3.0

The 10 foot truck should come with a dolly and ramp

Holly H. 
Rating:
3.0

The service was good, the trailer was old and I'm not sure we could get the lug nuts off if I had a flat. Rusty.

Danny J. 
Rating:
3.0

Customer service was lacking. Employee was rude to someone on the phone while I was waiting in line.

Alexis F. 
Rating:
5.0

Great service and friendly

randy T. 
Rating:
3.0

Yal sent my recto the wrong email address....my email is shellyavery55@hmail.com

Shelly A. 
Rating:
4.0

Customer did not leave a comment.

Xiandria G. 
Rating:
3.0

I waited a while to get service wand there was nobody at the front desk when picking up; when I turned in, there were two guys and I still had to wait a while

Carmen A. 
Rating:
5.0

This was the first time I rented/drove a van. The guys at U-Haul s. Seneca were awesome. I don't expect much in the way of customer service anymore. No one seems to care about doing there job well or efficiently. They were professional and efficient. I recommend renting from U-Haul when you want to do anything yourself to save money. I rented for two days, insured my van, paid mileage and gas and paid a little over

Elizabeth M. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

jared F. 
Rating:
5.0

Customer did not leave a comment.

Fernando O. 
Rating:
5.0

Customer did not leave a comment.

Joshua K. 
Rating:
5.0

Customer did not leave a comment.

Shawntae L. 
Rating:
5.0

Customer did not leave a comment.

Autumn C. 
Rating:
5.0

Customer did not leave a comment.

Donna N. 
Rating:
5.0

Customer did not leave a comment.

Ryan B. 
Rating:
4.0

Was prompt, courteous and had me on the the road in about 20 minutes.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

Jennifer A. 
Rating:
5.0

Amazing Customer service

Sharie B. 
Rating:
5.0

Dialed, efficient, gave me some contigences so I could get the van back early if needed on a Sunday to help both them and myself, which did actually help.

Sean M. 
Rating:
4.0

The staff were friendly and knowledgeable about the items they had for rent. They were helpful with questions and fast to give toy service and get you in and out

Chadd S. 
Rating:
5.0

The morning crew is outstanding. The younger part of the afternoon crew is not as strong. We rent two or three times a week and have for several months to supplement our fleet Would be great if you had a loyalty program for business.

Danny R. 
Rating:
4.0

Customer did not leave a comment.

SHAWN M. 
Rating:
5.0

Customer did not leave a comment.

Donna H. 
Rating:
5.0

Very helpful

Grant W. 
Rating:
5.0

When I was wanting to get threw the line to tell them I'm keeping the uhaul longer I couldn't get threw so maybe get more workers

Sherrica C. 
Rating:
5.0

Best U-Haul service I've ever had.

Benjamin R. 
Rating:
5.0

Service was great!! We rented a motorcycle trailer. It was the correct one and was ready to go when we got there. The associate hooked it up for us, checked out the lights and made sure everything was safe before we left. Couldn't have been much better...

boyd H. 
Rating:
5.0

I was suppose to pick up my 26' rental truck from Maize Food Mart on W. Kellogg. I arrived at 7:30am on Saturday and the Food Mart was not open and the front door had chains and a lock on it. I waited 30 minutes before calling another Uhaul location for help. Uhaul at Westway was able to save me!!!! I had to move on Saturday and was moving from Wichta, KS to Hutchinson KS. Maize Food Mart should NOT be allowed to be a Uhaul location. I give Maize Food Mart a ZERO rating. Thank you Uhaul at Westway for saving the day. FIVE star for sure.

James L. 
Rating:
2.0

Customer did not leave a comment.

Taylor E. 
Rating:
2.0

I lost the trailer we returned

Taylor E. 
Rating:
5.0

Very friendly, fast and efficient service!

john S. 
Rating:
5.0

Very friendly and helpful. Would recommend them to anyone needing uhaul equipment.

Smith K. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Penny K. 
Rating:
3.0

Customer did not leave a comment.

Michelle Y. 
Rating:
3.0

The Truck was not clean on the inside of cab....

Roger L. 
Rating:
5.0

Customer did not leave a comment.

Edwin S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edwin S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRADLY W.  |  Overall Experience 
Rating:
4.0

ALITTLE confusion but all in all a good experience!! Thank you U-HAUL

Nathan R.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

RUSSELL A.  |  First Impressions 
Rating:
3.0

I did not like u haul putting their lock on my unit and I had to wait for them to unlock my rented unit. They always had a truck that was broke down parked in front of my unit, again I had to wait to have it moved so I could get into my unit. They lost the key to their lock and they had to cut off their lock. The parking lot had nails, screws and wire/metal laying all around the parking lot.

SHELLY ANN T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SHELLY ANN T.  |  First Impressions 
Rating:
5.0

Chris the GM on Seneca St in Wichita Kansas was amazing! Super helpful and made our checkout easy. He deserves a promotion and Uhaul is lucky to have him 🤙🏽

William B.  |  Overall Experience 
Rating:
5.0

The staff was more than helpful. They went out of their to help you. I would use uhaul again

terry s.  |  Overall Experience 
No reviews have been submitted for this location.

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