Customer Reviews for U-Haul Big Toy Storage

86 reviews

11915 US Hwy 301 N   Thonotosassa, FL 33592

(813) 986-8697

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(813) 986-8697

11915 US Hwy 301 N
Thonotosassa, FL 33592

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

CHARLES G.  |  First Impressions 
Rating:
5.0

The General Manager, Rick, is doing a fantastic job

Joe T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOHN B.  |  Overall Experience 
Rating:
5.0

Rick is fantastic to work with. The facility is always clean and secure and if you need to contact him he is always available to help you in any way he can.

Bill S.  |  Overall Experience 
Rating:
5.0

I cannot say enough how amazingly positive our experience at Big Toy Storage has been. We have and will continue to recommend to friends. In the future if we need storage in Florida we will certainly return as customers. This Tampa location was very convenient and very well run, we are sorry to go!

CHRIS E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allen W.  |  First Impressions 
Rating:
5.0

The experience with this location was wonderful, but I cannot say that about all u hauls. Rick Berry is the best!

DeeDee M.  |  Overall Experience 
Rating:
5.0

Thank you Rick! First class service, storage grounds are clean and easy in and out.

john f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gaye Lynn B.  |  First Impressions 
Rating:
5.0

Rick is a great guy and very helpful. Hope to be able to get a spot again in the future once life returns to normal. Thanks Rick

Mike C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DON H.  |  Overall Experience 
Rating:
5.0

Rick Berry is a friendly, competent and helpful manager on this property. I can't say enough good things about him. Thank you, Rick, for helping me get my motor coach back into your facility!

Ray H.  |  First Impressions 
Rating:
5.0

Rick is awesome and Big Toy Storage is probably the best RV storage location in the Tampa area.

George B.  |  Overall Experience 
Rating:
3.0

Cleanliness in the storage areas was not up to what I expected for the price of the rental rates. A lot of cobwebs, dirty walls and frame work, wasps, bees, mud dobbers and the like were always present. I was stung 2 times by wasps. Ceiling lights many times did not work at all.

JERRY A.  |  Overall Experience 
Rating:
5.0

Great facility! Thanks Rick.

Mitch K.  |  First Impressions 
Rating:
5.0

Rick is the best manager always caring , helping you and very knowledgeable about the job, I'm very happy to come back to this place. Thank you.

Teresa G.  |  First Impressions 
Rating:
5.0

Rick called me back immediately and was SUPER helpful! Looking forward to keeping our Boat at Big Toy Storage in Tampa.

Stephen E.  |  First Impressions 
Rating:
5.0

Awesome experience

Jorge R.  |  Overall Experience 
Rating:
5.0

Rick was great!! Great experience! Thanks! Tom

Tom E.  |  First Impressions 
Rating:
5.0

Rick the manager at that location is just a very nice and reasonable gentleman. He got me inside storage much sooner than we thought it would be and thanks to his effort we did it!!

Randy R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen N.  |  Overall Experience 
Rating:
5.0

This is the only storage place I would leave my RV, car or even boat. I have Had 4 storage spaces over the last three years and Rick has been so awesome! The customer service he brings is out of this world. He has prompt reply and is always willing to go the extra mile for his customers. It’s clean and very secure. I will be for sure using them again in the future.

ALEXIS S.  |  Overall Experience 
Rating:
5.0

Rick: We are forever grateful for all you have done to help us. You are the best. Thank you so much. Marcos y Teresa G

Teresa G.  |  Overall Experience 
Rating:
5.0

Rick is outstanding. I greatly appreciated his help.

Thomas G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN M.  |  First Impressions 
Rating:
5.0

A big thumbs up to Rick Berry (facilities manager) for his unwavering positive attitude. If I asked, Rick took care of it. Stored my 40ft class A motor coach and 30ft Airstream trail trailer at this facility for 15 months and would highly recommend to anyone out there looking for that total storage package to protect their investment. Nicest covered full service RV storage in Hillsborough County! Lori & Doug F. Country Coach 630 Magnum /

Doug F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LORI O.  |  First Impressions 
Rating:
5.0

Rick was very helpful with acquiring the storage unit for our RV as well as when we first moved in with respect to helping me back up our RV into the storage facility.

Lee M.  |  First Impressions 
Rating:
5.0

We did everything online and so far so good.

Bob G.  |  First Impressions 
Rating:
5.0

The best storage facility in Florida!

Beth L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John D.  |  Overall Experience 
Rating:
5.0

Rick is the best!!

BILL T.  |  Overall Experience 
Rating:
5.0

I always felt like Rick went the extra mile with me and I deeply appreciated it!

GEORGE I.  |  Overall Experience 
Rating:
5.0

Highly Recommended!

BOB S.  |  Overall Experience 
Rating:
5.0

Rick was very helpful

JIM G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas G.  |  Overall Experience 
Rating:
5.0

Rick the owner and manager is very nice. His facility is top of the line storage. very well organized. Lots of space. Lots of high end motor coaches and travel trailers and buses.

RON B.  |  Overall Experience 
Rating:
4.0

I wasn’t able to get 24/7 access

Jasmine W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LORI M.  |  Overall Experience 
Rating:
5.0

Stored our rv for 30 days. Had it delivered and it is perfect. Ty for holding it for us.

Julia L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rob D.  |  Overall Experience 
Rating:
5.0

I have been at this facility for some ten years and have been very satisfied. The facility manager, Rick, has done a great Job. I just hope you don’t lose your touch now that it has gone corporate-especially pricing yourself out of business.

KIM L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe T.  |  Overall Experience 
Rating:
5.0

Rick is a friendly professional manager, always helpful. My coach was sold or I would still be there.

donald g.  |  Overall Experience 
Rating:
5.0

Rick was very helpful. We had problems with our RV starting and he arranged to have someone help us and give me a ride to get a battery. Thanks to Rick

ROCKY G.  |  Overall Experience 
Rating:
5.0

Rick was great to work with. I will return in the future when we get another RV

MIKE R.  |  Overall Experience 
Rating:
5.0

Great place to store your motorhome....Rick is an outstanding manager and takes excellent care of the facility and customers.

John S.  |  Overall Experience 
Rating:
5.0

We always felt very comfortable storing our Airstream at the facility.

BYRON S.  |  Overall Experience 
Rating:
5.0

Two thumbs up!!

Michael H.  |  Overall Experience 
Rating:
5.0

Always excellent service from Rick!

John D.  |  First Impressions 
Rating:
5.0

If you are looking for secure RV storage look no further than Big Toy Storage

Craig H.  |  Overall Experience 
Rating:
5.0

Rick at U-Haul Big Toy Storage was very pleasant to deal with and very responsive. I would highly recommend this facility.

Angelo P.  |  First Impressions 
Rating:
5.0

We were very happy to secure a spot for our RV. Rick was accommodating and friendly. Very satisfactory experience.

Richard S.  |  First Impressions 
Rating:
4.0

Very pricey to keep your boat/RV under a roof top. No electrical outlets in the main parking lot areas for battery charging etc...

Robert P.  |  Overall Experience 
Rating:
5.0

Love this place very secure Rick is awesome

Mark B.  |  Overall Experience 
Rating:
5.0

Customer service was great!! Highly recommend this facility!!

Denise H.  |  Overall Experience 
Rating:
5.0

Kept my 5th wheel there for 7 years and never a problem. Wash station was very handy.

PHILLIP T.  |  Overall Experience 
Rating:
5.0

Rick; Really appreciate all your help. Dr William Morgan

Bill M.  |  Overall Experience 
Rating:
5.0

Clean and efficient. Returned phone calls quickly.

Carol S.  |  First Impressions 
Rating:
5.0

Very easy and painless setup. Will definitely recommend this location. Thanks for everything Rick

CARLOS M.  |  First Impressions 
Rating:
2.0

No refund on partial month but you want to rent it to a new person immediately? Really bad business. We kept it the whole month just as a screw you.

Stephinie F.  |  Overall Experience 
Rating:
5.0

Rick was very accommodating Appreciate the experience

Brian M.  |  Overall Experience 
Rating:
5.0

Couldn't wish for better service or premises. thanks Sure we will be back

Les B.  |  Overall Experience 
Rating:
5.0

Rich was very helpful! Put me in the system and drove me to several parking spots.great customer service! Thanks rick you are great!!!!! Keith...

Keith L.  |  First Impressions 
Rating:
5.0

Rick was a pleasure to deal with and followed through as promised. Outstanding experience.

John S.  |  First Impressions 
Rating:
5.0

Rick was very easy to work with. Facility is very organized and easy to maneuver around. Thanks Rick.

Daniel S.  |  First Impressions 
Rating:
5.0

Rick was very helpful when we needed a place to store our travel trailer. In terms or security, layout, conveniences for washing and dumping, it was perfect. Thank you.

Jim A.  |  Overall Experience 
Rating:
4.0

good place to store rv.

JACK S.  |  Overall Experience 
Rating:
5.0

The Manager Rick provided Excellent Customer Service! I highly recommend Big Toy Storage! A Very Special Thanks goes out to Rick!

KEN P.  |  Overall Experience 
Rating:
5.0

Great place to store RV

Trish D.  |  Overall Experience 
Rating:
1.0

This was the worst experience and slimy customer service I have ever received. Rick is a cheat and steals your money. Karma will get him one day. I work in healthcare and I see this all the time

Kamron L.  |  Overall Experience 
Rating:
5.0

Big Toy Storage is an incredible facility. I've been here three years and loved everything about it, the covered parking, full time electrical service, dump station, car wash areas, etc. Thanks

KEVIN G.  |  Overall Experience 
Rating:
5.0

Safe and friendly. If you want peace of mind... you found the correct place to store your Toys.

David C.  |  Overall Experience 
Rating:
5.0

Great place to store RV well maintained and easy access.

Victor D.  |  Overall Experience 
Rating:
5.0

Outstanding

FREEMAN P.  |  Overall Experience 
Rating:
5.0

Rick runs a very good facility. I've had my coach there in the past and did hesitate to use the facility again.

Marilyn L.  |  Overall Experience 
Rating:
5.0

Rick is great!! Thank you.

Thomas P.  |  Overall Experience 
Rating:
5.0

Staff was always friendly and extremely helpful. If we wouldn't have sold the motorhome, we'd still be using the facility.

STEVE M.  |  Overall Experience 
Rating:
5.0

Very professional staff and a really clean and well managed facility.

Larry D.  |  Overall Experience 
Rating:
5.0

I would highly recommend this facility. It is always spotlessly clean and well lit with security gates and cameras. The staff was always willing to go above and beyond to help out.

Gary G.  |  Overall Experience 
Rating:
4.0

I was very satisfied with the staff and facility. And it was reasonably priced.

James D.  |  Overall Experience 
Rating:
5.0

Great place. Just needed a few more feet of coverage for my almost 44' long 5th wheel toy hauler.

RAY R.  |  Overall Experience 
Rating:
5.0

Great place to keep your big toy safe.

JACK S.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff. Very clean.

Chris D.  |  Overall Experience 
No reviews have been submitted for this location.

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