Customer Reviews for U-Haul Moving & Storage at 51st Ave and Northern

302 reviews

4950 W Northern Ave   Glendale, AZ 85301

(623) 209-7376

Location Hours

  • Mon-Sun: 24 hours

Services at this Location:

Contact Us

(623) 209-7376

4950 W Northern Ave
Glendale, AZ 85301

Services at this Location:

Location Hours

  • Mon-Sun: 24 hours

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

John W.  |  Overall Experience 
Rating:
5.0

First time using a storage unit. Exceeded all my expectations.

Pedro C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENT L.  |  Overall Experience 
Rating:
2.0

It feels like the company went out of their way to make this a horrible experience, even after opening a case with a promise to have someone reach out to me I have not heard a word. I C am mot going to waste anymore if my time reiterating what all of the issues are since it goes into a black hole and nobody will do anything about it

shawna h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cindy N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laken D.  |  First Impressions 
Rating:
3.0

It advertises 24 hour access but when I get there, it’s only 7am - 7pm! What???! That’s my work day! How am I to access anything? If you need to close at night then that’s what needs to be advertised. And it should be 6 am to midnight or something more user friendly.

Rachelle R.  |  Overall Experience 
Rating:
1.0

When I signed the paperwork I choose this storage facility because it said that it was 24/7 access. My husband and I work during the day and come at night to work on his job related inquiries and my hobbies. I would not have gone through this storage facility being that it is further from my home then others, if it was not 24-7 access. The manager Enrique told us that be had to be out by 7pm one night, I told him that the paperwork that I electronically signed and the website said 24-7 access. He said that the website was wrong. I don't see how uhaul would do false advertising. I feel like we should contact our lawyer about this issue if we are not able to have the 24-7 access issue resolved.

Averil B.  |  Online Move In 
Rating:
1.0

A complete waste of my time... Too small for my particular usage. Rented in conjunction with a trailer rental... I'm moving cross country, not cleaning out my junk drawer! Never a mention or question of my needs (in sales terms: UPSELL?). Associate couldn't care less about me as a customer...

William R.  |  Overall Experience 
Rating:
4.0

The only issue is we were given a unit and no lock!! We almost got locked in at the storage unit because once we unloaded we had to go back to the office location to get a lock with only minutes to spare!! We selected this location because the website states it has 24 hr access which is untrue it's only until 7pm!! That's a VERY big difference. :( Unit was clean and also the complex.

Kate M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Letty V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Christopher W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bobbie P.  |  Overall Experience 
Rating:
2.0

There was human feces right by the door where I entered to get to my storage unit

shawna h.  |  First Impressions 
Rating:
3.0

Had rented a truck and the girl new I was gonna go rent the storage unit and a different location but didn't tell me that's we're I had to rent the unit from so I had a truck but couldn't put my stuff til the next day cause all of a sudden her computer system went down so had to wait to the next daysmh

Selena J.  |  First Impressions 
Rating:
3.0

The hours on the Internet and access gate All say 24 hours Which is not true we found that out the hard way with a truck loaded and a trailer to find out you didn’t open till nine pretty disappointment

Kristy A.  |  Overall Experience 
Rating:
2.0

Very difficult to close out our storage units and the staff was of no help making it easier. We tried to close out but they wanted proof we moved our stuff out which the unit and office was at two different locations so it was very bothersome and they had there locks on it because we were late by a week so we couldn't access the units to show proof. They went after us with late fees and a fine and are currently trying to auction off our empty units. There system is very messed up and i hope this helps someone with avoiding this location and try and find a place that has the storage at the same site of the office

Michael S.  |  Overall Experience 
Rating:
3.0

Upon entering you have people with reservations and those without, there is no expedite of service for those clients. People that scheduled in advance had to wait and scheduled in advance was to only hold the vehicle evidently as it seems the ones with reservations would have priority of some sort or separate line as the line was out the door. Also with having two locations, there is no access to someone to address issues. I called and got the call center. When I arrived at the storage there was a lock on the unit. I had to get back in 20ft truck and drive back down using my gas due to all calls routing to call center. It was frustrating because of the limited hours and it wasted time.. Hours for weekend move are too tight for a self storage facility. The counter people were ok, nothing that was above and beyond just doing there job. I did an apology for the long wait. I also thought I would have 24/7 access, but that isn't the case. It is the reason I selected uhaul.

Lita A.  |  First Impressions 
Rating:
4.0

No office at that location... And the woman that did help me...at the other location... Was not friendly or welcoming. More of a...I here to do a job... I've done it...NEXT... Not very pleasant... especially when you already have to go to seperate locations for both.

Emily M R.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

William R.  |  First Impressions 
Rating:
4.0

Open 24 hours for some... need 24 hour access for every paying customer.

Don N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert S.  |  First Impressions 
Rating:
4.0

Having to ge to a separate location for registration... office purposes... Was very inconvenient. Especially when you are extremely exhausted... pressed for time... Paying movers... Depending on others for help...etc... It is VERY... INCONVENIENT...!!!

Emily M R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert S.  |  First Impressions 
Rating:
2.0

I would of liked to be given heads up about the access hours being limited. It created an inconvenience because the online advertisement stated it was 24/7 access. We are moving out of state therefore we were looking for a storage unit with access anytime and day. If I was given that important piece of information I would of looked at a different company. I was informed at check in which was too late to even look for another company. I will never booked with uhal again.

Anielad A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawn H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra L.  |  First Impressions 
Rating:
1.0

The manager was very rude I paid my $100 to get my stuff out of storage and she refused to give me my stuff I wouldn't refer no one to that store bad experience so U-Haul kept my stuff

Ray G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ronita S.  |  First Impressions 
Rating:
3.0

The first time I went in to buy a lock the employees were nice. The second time I went in to pay my reservation the young lady did not seem very friendly at all. She seemed irritated. The 3rd time I went in the employees were very friendly and happy to assist me.

Cindy N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert R.  |  First Impressions 
Rating:
2.0

They wasted couple hrs of my time while waiting in the heat for them to come get lock off unit that i had paid for. Bad enough everyone talked to told wanted to rent truck for 1 day, & utilize free month storage if available. Was told 'oh sure, no problem'. Not! So, fine, i pay for unit, but cant get in, so i call from call button at gate (no office on site) so after left on hold in direct sun for about 15-20 mins, then hung up on, so called back, half hr later, 1 of the 3 girls working shows up w|key 2remove lock....but key doesnt work. So she leaves, (to get right key, but according 2girl 'its the right key, just doesn't work' ok sure) so different girl comes w|another key....gee almost 2hrs later, finally able to get into unit to unload truck so can return on time. No, I will never recomend using thier truck rental & free month storage again to anyone & definitely not use the 51st ave & glendale location (& 51st|northern managed by glendale office. (Yet no 1 tells u that before u show up at location @northern, to be told 'oh u have to come to office on glendale'. They wasted my brother & I time (half day w|all bs merry go round) & $. But they can refill ur bbq tank just fine so gave 2 stars instead of 1.

Tammy R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karon B.  |  First Impressions 
Rating:
5.0

The unit was locked but emailed the manager and he had it unlocked right away….. call center had a hour wait time to talk to someone….

MEGHAN J.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Christin A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brittany W.  |  First Impressions 
Rating:
5.0

Matthew was very friendly and helpful.

Connie J.  |  First Impressions 
Rating:
4.0

At least one office employee needs to be available at this location and needs more carts but otherwise no issues at all and it is clean and quiet within facility

Tacquane A.  |  Online Move In 
Rating:
5.0

Very helpful and Friendly.

HEIDI D.  |  First Impressions 
Rating:
3.0

The General Manager was very cold blooded and not friendly!!

NORMA C.  |  First Impressions 
Rating:
5.0

Very easy process

Hailee V.  |  Online Move In 
Rating:
3.0

No 24/7 access, and very hard to find any flat carts as people don’t put them back where they belong I know you guys do the best y’all can do but the staff was very helpful and had great customer service the Gm Coty Gastlum I think it was was a doll went above and beyond had a line of 4 people, multitasking while taking care of two customer simultaneously.

LAUREN B.  |  First Impressions 
Rating:
1.0

My storage unit was broken in the first night of me leaving my stuff there I think it's a inside job

Diane M.  |  First Impressions 
Rating:
5.0

Great service

GARY B.  |  First Impressions 
Rating:
3.0

Wrong size truck, I asked for a 10x10 storage and got 2 5x10, and the location I wanted didn’t have nothing available after I was told they did, the whole day was a nightmare

CAROL E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Myrio J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Eric B.  |  First Impressions 
Rating:
5.0

My family had an overall positive experience and while it was a little inconvenient to drive to another place to pick up the key card. It wasn't anything major and the employee was really professional and very well trained to provide wonderful customer service. I have been a faithful customer for 20 plus years and will continue to be. Thank you for always being consistent.

Janel A.  |  First Impressions 
Rating:
5.0

Move in was smooth and easy

Wade D.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Randy R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Judy C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea K.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victoria C.  |  First Impressions 
Rating:
5.0

.

Michael Strautz C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

David A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARILYN L.  |  First Impressions 
Rating:
5.0

Russ at the Glendale office was extremely helpful. I am very satisfied with the service and storage unit.

Michael B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Darlene W.  |  First Impressions 
Rating:
1.0

I had to buy my own lock after your CSR had me walking around checking empty units for locks. There was not a single lock anywhere. I am keeping my lock, so you shall not require me to leave one for you.

Victor F.  |  Online Move In 
Rating:
5.0

The staff that checked us in at the storage unit was very friendly and helpful. The manager at the storage site we left our stuff at was very friendly and helpful also.

Russ R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Margarito l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jodi D.  |  First Impressions 
Rating:
5.0

Just a great experience, fast friendly and professional Clean and nice place , I actually walked out and Called my wife and told her this place is absolutely awesome and the manger is professional and had a great attitude, kudos to Uhaul on this place

Donald t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth R.  |  First Impressions 
Rating:
5.0

Damian was very helpful, friendly and courteous. His store was very clean . The floor was taped off for social distancing, which told me he is very concerned for the health of his employees and customers. My unit is at 51st av and Northern. Bryan met me at the gate and walked me to my unit. He has caring employees also. I would definitely recommend this U Haul location to anyone.

Barbara H.  |  First Impressions 
Rating:
5.0

:)

ruby r.  |  First Impressions 
Rating:
5.0

They helped make sure I had what I needed they stayed even when there shift ended to make sure I was taken care of

Geneva S.  |  First Impressions 
Rating:
4.0

Need better instructions on main office as opposed to the actual address of the unit I rented.

rebbeca k.  |  First Impressions 
Rating:
5.0

Damien was very helpful and attentive! He was able to unlock our storage unit right away so we could start unloading our car full of boxes. Unit was VERY clean, high recommend! Thanks Damien!

Sara W.  |  First Impressions 
Rating:
5.0

Professional, knowledgeable, friendly, fast and helpful!

Carole J.  |  First Impressions 
No reviews have been submitted for this location.

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