Customer Reviews for U-Haul Moving & Storage at 51st Ave and Northern

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at 51st Ave and Northern

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MARILYN L. | First Impressions |
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Customer did not leave a comment.

Angelica R. | Overall Experience |
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Customer did not leave a comment.

Michael B. | Online Move In |
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Russ at the Glendale office was extremely helpful. I am very satisfied with the service and storage unit.

Mary G. | Online Move In |
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No instructions on how to get my lock, the lady at the counter had no customer service, no explanation on when my bill is due. Customer service over the phone couldn’t /wouldn’t help with my question.

AUDREY S. | First Impressions |
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Thru 7/8 5/22 mld check 1267 - recd late notice dtd 6/12 - recd pre lien notice dtd 6/24 - 6/25 in ofc pd on M C 8/31 BANK STA SHOWS U-HAUL DEPOSITED CHECK 1267 ON 8/27!! WHERE DID U-HAUL KEEP CHECK FOR 3 MOS?? PHNX Corp ofc applied check 1267 to thru 10/8 rec # 213112! Thru 9/8 7/23 mld check 1863 - Bank returned to U-Haul because U-Haul deposited it showing check # instead of acct # recd late notice dtd 9/2, pre lien notice dtd 9/3 & 4th stage dtd 9/8 In ofc 9/9 pd on VISA. 9/23 Access card refused husband' s entry Noon Ofc girls unhelpful. 2nd trip to ofc 4 pm card entry posted pin #. We didn't use a pin. helpful different girl reposted correctly. This could have been checked on first trip! I have excellent credit & don't want late notices reflected on my rating when I pd on time!! Also PHNX Corp ofc helped me straighten my acct. I am currently pd thru 11/8!!!

Lawrencfe S. | Overall Experience |
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Customer did not leave a comment.

JIMMY D. | First Impressions |
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Thank you all for your help/ support. And a specialty thanks to Damien.

Nick L. | Overall Experience |
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Customer did not leave a comment.

Amy M. | Online Move In |
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Though the facility was nice, the online reservation I made three days before move in said there would be a lock inside the unit when we got there. There wasn’t. I went to the office and there was no one there. The office is being renovated and if you need any assistance you have to drive up the street to another Uhaul facility. There are no signs or communication posted about this. I was lucky to track down a helpful maintenance guy to get this info. I called the office up the street and they would not bring us a lock, we had to drive or walk the mile + to get it. It was a 116 degree day in Phoenix and we only had a 26 foot moving truck with a car trailer attached. Very inconvenient. The woman in the office did not apologize and said there should have been a lock in there if we made an online reservation. Well there wasn’t and that was rude customer service. Anyone I’ve spoken to on the Uhaul hotline has been super kind and helpful but this facility seems to have some communication issues. Another customer also complained there was no lock in their unit after making an online reservation as well.

kimberly r. | Overall Experience |
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Customer did not leave a comment.

Mariel Y. | Overall Experience |
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Customer did not leave a comment.

stanford v. | First Impressions |
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Excellent service happy with my experience here

Brad S. | Overall Experience |
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local staff was completely unavailable and totally non-communicative. I had to go through national office for everything, including fixing all the screw ups at the local office.

SHIRLEY K. | Overall Experience |
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I love the U-Haul storage facilities. Being in Arizona it is important that they are air cooled. But in this hard time of the coronavirus the prices are way too high for units that are way too small. So I had to leave.

EBONY R. | First Impressions |
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Staff where rude gave me wrong direction to my storage seemed like they disliked us

Tiffany T. | Overall Experience |
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I up sized my unit but I'm guessing the upgrade was not noted into the system or previous unit removed from the order and and I was charged for two units. 🙄 I have addressed the issue since then all via email which was nice but no word back as of yet. 🤷‍♀️ Above all and besides being charged for a unit that was not mine, the experience was fairy seamless and the unit/facility was great. 👍

Stephen S. | Overall Experience |
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You should have a light inside the individual storage units.

Nick L. | First Impressions |
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Customer did not leave a comment.

Darlene W. | First Impressions |
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Customer did not leave a comment.

Victor F. | Online Move In |
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I had to buy my own lock after your CSR had me walking around checking empty units for locks. There was not a single lock anywhere. I am keeping my lock, so you shall not require me to leave one for you.

Monica D. | Overall Experience |
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Customer did not leave a comment.

Karina M. | First Impressions |
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Very easy from beginning to end! All my questions were answered politely & the process was super fast. I am so glad to know I am only on a month to month contract so I can upgrade my storage anytime, as I am not too sure the one I got will work in the long run.

Kenneth K. | Overall Experience |
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Customer did not leave a comment.

Steven H. | Overall Experience |
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Customer did not leave a comment.

John T. | First Impressions |
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John T. | First Impressions |
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They could use some more help in the customer area, to make it run more smoothly

Hubert D. | Overall Experience |
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Customer did not leave a comment.

jason c. | Overall Experience |
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my entire experience from renting the truck to the storage unit to getting another truck to empty my storage unit and canceling it was the easiest and most convenient experience I have ever had with U-Haul. Michelle helped me to close out my account and she was friendly, and very well versed and how to do her job. Thank you to everybody at the 51st avenue and northern store in Glendale Arizona. They're all awesome.

Sandra S. | Overall Experience |
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The only complaints I have was: 1. could never get anyone by phone 2. Went online to cancel storage (moved out) and continued to get emails and letter stating was late on payment. Called U-haul 3 times to verify that i moved out 2 days before due date on line and was still getting charged. After the 4th time it was finally corrected. Waist of my time and yours. Need better control for your website.

Pete A. | Overall Experience |
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Damien was great to work with and I would recommend this location to anyone looking for storage in Glendale. Thank you, Pete

MATTHEW M. | First Impressions |
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Staff was awesome and so was the equipment

Jorge M. | Online Move In |
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Customer did not leave a comment.

Michael L. | Overall Experience |
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Staff was always very courteous and helpful I would highly recommend the storage unit

Roger S. | First Impressions |
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Customer did not leave a comment.

Russ R. | First Impressions |
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The staff that checked us in at the storage unit was very friendly and helpful. The manager at the storage site we left our stuff at was very friendly and helpful also.

Stacey J. | Overall Experience |
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Great and friendly staff. Super smooth experience and gate access very easy to remember.

JEFFREY A. | Overall Experience |
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When I rented the storage unit, only one person was working Elizabeth (she was great). I called first and was put on hold and then drove to the office and said that I was the one on hold. she said she was sorry. When I checked out the person behind the counter asked a few questions and never mentioned to me that it is not pro-rated so if I move out today instead of the 26th of June there would be no refund, as she said they do not do that. I'm sure it was in my contract somewhere however it would have been nice for me to make that decision not her. She was not very friendly either

Mariel Y. | First Impressions |
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Damien was so helpful and professional, really appreciated him taking care of my contract with the drop off location for both the 15' truck and auto transporter. We finished our move 3 days before our return date and he too expressed gratitude for a future family.

ronald p. | Overall Experience |
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Customer did not leave a comment.

CANDANCE A. | Overall Experience |
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Damien is the best he goes above and beyond to help his customers i will always recommend anyone to use his location 😊

Aaron S. | First Impressions |
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Customer did not leave a comment.

Ricardo P. | Overall Experience |
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Mr. Camacho was customer friendly and deserves a big gracias. Started using truck to move here in January and rented unit for 5 months. Was given valuable consideration time and time again. God bless the whole Uhaul familia

Steven H. | First Impressions |
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Customer did not leave a comment.

Margarito l. | First Impressions |
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Customer did not leave a comment.

Jodi D. | First Impressions |
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Customer did not leave a comment.

Tiffanie J. | First Impressions |
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I didn't actually go in facility face to face, I did all my paperwork online and moved in early next morning before office hours opened. But I did have to call the facility the day before to make sure my reservation worked (online said it didn't go through) and that staff was super friendly and helpful. Even the issue with my paperwork going all wonky it was still a really easy experience and I liked it! Very clean, and nice units which is a BIG thing for me. Love the carts they provide as well without having to go thru rentals and such.

Tom C. | First Impressions |
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Customer did not leave a comment.

Donald t. | First Impressions |
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Just a great experience, fast friendly and professional Clean and nice place , I actually walked out and Called my wife and told her this place is absolutely awesome and the manger is professional and had a great attitude, kudos to Uhaul on this place

Juanita G. | Overall Experience |
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All representatives were excellent very business like always had a smile and always greeting customers. I would most definitely recommend. Thank you

Kenneth R. | First Impressions |
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Customer did not leave a comment.

Clyde T. | Overall Experience |
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All the storage places I have been in I have never seen one so clean and well maintained. Great job

Cheryl S. | Overall Experience |
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The customer service was great from the time of reservation to the drop off they made this stressful moving situatuation more manageable..even with last minute changes it was a pleasure doing business with you n thank you all so much

JEFFREY A. | First Impressions |
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Elizabeth was excellent....she is overworked and you are losing customers. After purchasing two locks from a different uhaul.....none were available at my location only one lock would work....I had to purchase another kind of lock for 20.00 in CASH....it was poor experience

joaquin l. | First Impressions |
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Elizabeth moved me in fast ! no hassle thanks.

Mirel P. | Overall Experience |
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Customer did not leave a comment.

Debra H. | Overall Experience |
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Customer did not leave a comment.

Barbara H. | First Impressions |
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Damian was very helpful, friendly and courteous. His store was very clean . The floor was taped off for social distancing, which told me he is very concerned for the health of his employees and customers. My unit is at 51st av and Northern. Bryan met me at the gate and walked me to my unit. He has caring employees also. I would definitely recommend this U Haul location to anyone.

Marco F. | Overall Experience |
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Management is the difference..., Great Job!

Andres O. | Overall Experience |
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Damien helped me with getting the storage unit and with my truck rental. He is someone you can trust. He is the reason I will go back to the location on 51st & Glendale for all my moving needs. Great customer service and a good person in general.

donald s. | Overall Experience |
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It just keeps getting better and better thx Uhaul best equipment and a winnng team.

lana m. | Overall Experience |
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Impossible to call office, under staffed and was put on hold many, many times...won’t use them again. Manager of store is rude, and doesn’t follow thru

DIAMONE J. | Overall Experience |
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Customer did not leave a comment.

betty p. | Overall Experience |
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Damien Camacho General Manager Thank You very much for kindness and compassion for I was going thru a stressful time in my life having to relocate to another city Wish there more men in the world like Damien i felt like we were long friends Bless you all for helping a Senior and Disable Veteran Peace

Marissa R. | Overall Experience |
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This company is horrible and staff is terrible. I will not be coming back

JESSICA A. | Overall Experience |
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Only thing I would recommend are more of the carts for loading. The few times I was at my storage to bring or remove items I couldn’t find one anywhere. Other than that everything was wonderful! Thank

Joseph M. | Overall Experience |
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Awesome Customer Service everytime

ruby r. | First Impressions |
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:)

betty p. | First Impressions |
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Great for Senior Citizen

Kenneth P. | Overall Experience |
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Get place to store items

Marcos G. | Overall Experience |
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I had an issue several times. Water got in my storage and I called to report to the office. They told me I need it to call the insurance people. When all I wanted was to get a different unit. leave!

Lisa R. | Overall Experience |
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Customer service was horrible. Dallas was very rude.

CARMEN O. | Overall Experience |
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Damien was very nice. His staff was kind and helpful.

Chad G. | First Impressions |
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Things went smooth, service was good

KEVIN L. | Overall Experience |
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Would definitely consider getting a storage again here if i needed it again one day

Douglas N. | First Impressions |
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It was fast and friendly.

Deborah W. | First Impressions |
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Good customer should be acknowledged, and that's exactly what I received on 10/2/19 from Damien Camacho. U-Haul should be proud of his abilities to problem solve with a smile. I left very satisfied.

ADRIENNE L. | Overall Experience |
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My response to this email is the number and email is been used by someone that have no authority to used and I'm trying to get this fix with no help from anyone.

Gratia S. | First Impressions |
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Thank you for taking care of us

laura w. | Overall Experience |
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Very helpful and friendly employees at the office and on site. Also very helpful free courtesy cart on site.

Caelan S. | Overall Experience |
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This U-Haul provided great service.

HIRAM L. | Overall Experience |
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There is no staff and 51st Avenue northern U Hall also poor communication and customer service Phoenix Arizona and Glendale az.

Geneva S. | First Impressions |
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They helped make sure I had what I needed they stayed even when there shift ended to make sure I was taken care of

Alexia J. | Overall Experience |
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It never seems that our camper was Secure as there was always vagrant sitting on breaking into the camper that I spent a lot of money on. This is the reason we chose to move from the U-Haul facility

Marcos G. | First Impressions |
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Awesome customer service!!!! The front desk ladies made my day!!!! After having an awful move out the girls brighten up my day. Keep up the good work ladies!

stan w. | First Impressions |
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Very helpful in as far as the truck and contract office is located 5 minutes from the storage buildings. They had me follow one of the employees to the storage facility and show me how to use the gate

Dale M. | First Impressions |
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Had a good experience when I went in to check in at the Glendale & 51 location. Great customer service there.

Mary W. | First Impressions |
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Totally unsatisfactory. Don’t do it if you want to keep your sanity. A nightmare from day one. Cost almost tripple. For 5 more feet of storage. Forget the free month. Mgmt never called back .

rebbeca k. | First Impressions |
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Need better instructions on main office as opposed to the actual address of the unit I rented.

Dan B. | Overall Experience |
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phone access could be better

kila m. | First Impressions |
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The sale representative was very knowledgeable she was courtesy out standing service.

Micha K. | Overall Experience |
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The storage doors are flimsy and its overpriced. I was also told I would get $35 off my one time late fee if I set up autopay. This never happened. I was told it would be refunded when I moved out.

Kenneth W. | First Impressions |
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Friendly, knowledgeable, took care of everything in a timely manor.

Sara W. | First Impressions |
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Damien was very helpful and attentive! He was able to unlock our storage unit right away so we could start unloading our car full of boxes. Unit was VERY clean, high recommend! Thanks Damien!

Carole J. | First Impressions |
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Professional, knowledgeable, friendly, fast and helpful!

paula c. | Overall Experience |
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Was a great experience.

David F. | Overall Experience |
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Everytime I visit this store I am always satisfied with the professionalism of the staff and management.. Thank you David

baneen a. | First Impressions |
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Unprofessional service. Waited an hour and half for the key to be removed for my storage unit. Movers were delayed and I was fined

STEVE M. | Overall Experience |
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Great , clean and climate controlled.

Dan B. | First Impressions |
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Everything was good, Lisa was a very big help. The only thing is the parking space is tough to get into and I'm concerned if someone moves in next to me. I may be looking for another space.

Tiffany W. | First Impressions |
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First nothing in my paperwork or confirmation stated that I needed to go to another location to get my access information then I get back to my storage already having a lock and unable to find help

Alexia J. | First Impressions |
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Thank you

David F. | First Impressions |
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Outstanding service and friendly staff who are professional and vary knowledgeable....The owner and his team have a great quality about them. Thank you for a great experience. David

GRACE G. | Overall Experience |
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I WOULD REUSE THEM AGAIN☺

Matthew C. | Overall Experience |
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Na

William C L. | Overall Experience |
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Very knowledgeable and helpful reps. I felt confident with the great customer service. Beautiful facility.

Dwayne W. | First Impressions |
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Excellent service. Everyone I came in contact with was polite and professional.

MILES H. | First Impressions |
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We had some problems with the reservation in the beginning but Damien from the Glendale, Arizona location went above and beyond to fix our issues and left a very good impression on us.

William C L. | First Impressions |
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Clean and secure unit. Beautiful state-of-the -art complex. Courteous and helpful staff at the U-Haul office. Very happy! Thx. William C. Levenson

Teresa S. | Overall Experience |
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Everyone was very helpful.

David F. | First Impressions |
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Outstanding customer service.

Alexia V. | First Impressions |
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Damien was amazing. His service is amazing. Both The 51st & Northern and 51st & Glendale locations are great.

Heidi S. | First Impressions |
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Customer service is great and helpful!

David C. | First Impressions |
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The customer service was excellent.

elaine e. | First Impressions |
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I went to the 51st ave and glendale location..great experience .the staff had been very helpful and accommodating one person that really stood out was Damien but overall Thank You to the whole staff.

Marisa M. | First Impressions |
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our truck came our stuff is in storage unit,Adam was great and helpful and professional,he was friendly and very kool!! Thank you Adam Marisa & John

Alexia J. | First Impressions |
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The U-Haul staff was amazing however when I received my email confirmation for my reservation it did not tell me to go to the Glendale address they had me go to the northern. Please correct this

Eileen Stacy H. | First Impressions |
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Exlent service its nice to deal with one who knows the. Service makes all the difference in the customer relations. The one who helped me was fast and answerallquestios. Above and beyond exceptional

Kenneth P. | First Impressions |
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Transaction was very smooth

ISABEL F. | Overall Experience |
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Thank you I will come back to rent a storage in the future

edna w. | Overall Experience |
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Was very helpful.

STEVEN D. | Overall Experience |
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It was a little bumpy at first with the change over of ownership but overall it was a really good experience. I would use UHAUL again and would recommend them to others. Thank you

TYLER B. | Overall Experience |
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Great

Regina W. | Reservation |
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Damien, Crystal and all of the staff at this location are 5 stars! The prompt service and attention to detail concerning my needs for my move was simply perfect! Great team...great service!!

Barbara G. | Reservation |
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Thank you so much for all your help!

richard G. | Reservation |
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Friendly staff, went above and beyond to help me get situated.

William K. | Overall Experience |
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No comment. We never used the unit. I got something a lot closer and covered.

MARGARITA B. | Overall Experience |
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Very friendly and most of all very convenient service!

VICTORIA D. | Overall Experience |
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So fricking bad!!! Good lord! I havd NOTHING but issues with uhaul!!! Not worth it, not worth all the issues, save yourself the time and energy, DO NOT USE UHAUL!!!!

MARCY B. | Overall Experience |
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Thank you.

MARIO A. | Overall Experience |
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Very good place , thank you

ARTHUR M. | Overall Experience |
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Excellent service

linda z. | Reservation |
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I am very pleased with the service you provide

Eduardo C. | Reservation |
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I was treated with the highest caliber of customer service Thanks again!

ANN B. | Overall Experience |
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Facility was well maintained - both interior and exterior. Carts are available at multiple entrances to help move items.

DANI K. | Overall Experience |
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I refuse to do business with U-haul. DO NOT CONTACT ME. DO NOT CALL ME. DO NOT EMAIL ME. Any charges by U-Haul will be disputed and my attorney will contact management to persue legal repercussion.

ELAINE MARIE S. | Overall Experience |
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Great

No reviews have been submitted for this location.

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