Customer Reviews for U-Haul Moving & Storage at Airport

6,362 reviews

5356 University Blvd   Moon Township, PA 15108
(1/2 mile away from Robert Morris College)

(412) 262-4881

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(412) 262-4881

5356 University Blvd
Moon Township, PA 15108
(1/2 mile away from Robert Morris College)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Please fix the app to upload pictures. This is my 2nd truck I rented and it still doesnt work within a month

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
5.0

Customer did not leave a comment.

Albert A. 
Rating:
4.0

No comment

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Dwight D. 
Rating:
5.0

The service was amazing from every person I came in contact with. Some of the best service I've had in the last few years!

Raymond C. 
Rating:
5.0

Customer did not leave a comment.

Alan S. 
Rating:
5.0

Always the best rentals and efficient courteous service!

Claire H. 
Rating:
5.0

stop charging for mileage

Donald A. 
Rating:
5.0

Excellent knowledgeable professional employees and oh so polite

sherry M. 
Rating:
5.0

Customer did not leave a comment.

Lyland S. 
Rating:
1.0

Got charged for mattress covers, but received furniture pads, the clerk was very rude to my driver, and they STILL owe me $106 back on my card because we didn't keep the truck more than 6 and a half hours AND we were well with the distance allotment. He said to expect it back in 3-5 days, but then I was told when I called about the clerk giving us attitude and about him screwing up the mattress covers, he didn't start to process my refund! What is this location trying to pull?! I'm glad I didn't hire movers from them because I'd expect something to turn up "missing" with all these shifty antics!

Carni B. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
4.0

Customer did not leave a comment.

Christopher R. 
Rating:
4.0

Customer did not leave a comment.

Jaime D. 
Rating:
3.0

Customer did not leave a comment.

Lauren A. 
Rating:
5.0

Customer did not leave a comment.

Terrence G. 
Rating:
5.0

Customer did not leave a comment.

Timothy T. 
Rating:
3.0

We asked for a 15 footer and we found they had some sitting we could have used, but was told we were overbooked. Why reserve a truck if we can't get what we need.

Tina M. 
Rating:
5.0

Customer did not leave a comment.

HELEN F. 
Rating:
5.0

Quick and easy pickup. Perfect location for airport access.

JOHN S. 
Rating:
5.0

Store Manager very helpful/knowledgeable

Thomas K. 
Rating:
5.0

All good

robert M. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
4.0

Customer did not leave a comment.

Luis M. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Carly F. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

I rented a trailer and had to detach from the hitch for parking at my home. The screw of the connector was rusted over. I had to spray some WD-40 to listen the rust in order to unscrew it (it still took considerable effort to unscrew by hand). Other than that experience was great.

Matt T. 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Nothing. Was perfect.

James R. 
Rating:
5.0

Customer did not leave a comment.

Steve M. 
Rating:
5.0

Customer did not leave a comment.

Josh L. 
Rating:
5.0

Always ready with clean equipment and whatever I need.

Robert W. 
Rating:
5.0

Excellent Customer service upon both pickup and drop off.

NICHOLAS G. 
Rating:
5.0

Customer did not leave a comment.

ABOSEDE A. 
Rating:
5.0

Customer did not leave a comment.

Marjorie D. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO M. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

Walter P. 
Rating:
5.0

It was great from beginning to end

Robert W. 
Rating:
5.0

We loved that even though we dropped off the equipment after hours, there was a very friendly and easy to understand way to leave the equipment.

DENISE J. 
Rating:
3.0

The check in process was rushed.

Kelvin G. 
Rating:
4.0

Customer did not leave a comment.

Garrett J. 
Rating:
5.0

Customer did not leave a comment.

Lynne W. 
Rating:
4.0

Trailer connection plug wires were bare and ready to break. Had to use silicone to stoo from shorting and breaking. Had to tape wire to frame to stop movement and breaking.

JEFF F. 
Rating:
4.0

My wife said the inside of the van smelled. The windows and mirrors were dirty.

Dawn P. 
Rating:
5.0

I can tell that changes were made compared to couple years ago, my experience on 4/10/2022 was flawless, and easy. And everyone was so friendly 👍🏼

Jason G. 
Rating:
4.0

Customer did not leave a comment.

FengYi S. 
Rating:
4.0

Customer did not leave a comment.

Greg N. 
Rating:
5.0

Painless drop off. Quick.

JOEL K. 
Rating:
5.0

Customer did not leave a comment.

Steve M. 
Rating:
5.0

Very quick and easy!

Dustin C. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Pricing is a little high I had the truck for 2.50 hours and it was 75.00 dollars and 15 in gas !!! That is a lot for a short 30 mile distance

Susan W. 
Rating:
4.0

Customer did not leave a comment.

SantashaShipman H. 
Rating:
5.0

Customer did not leave a comment.

Mark T.  |  First Impressions 
Rating:
4.0

Your pricing is way too expensive for us We originally rented for couple days then needed a week

Elaine K. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

rodrigo N. 
Rating:
5.0

Nothing. Everything was amazing. Customer care was spot on. Organized, well maintained lobby for size. Thank you for the amazing help with my moving experience.

devin W. 
Rating:
4.0

Customer did not leave a comment.

Ken R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matt T. 
Rating:
5.0

Customer did not leave a comment.

JAISON Y. 
Rating:
5.0

I just rented the pickup for a few hours since my car was in the service shop next door. This U-Haul store is always clean and we'll stocked. The service reps are always friendly and helpful.

DEBRA C. 
Rating:
5.0

Customer did not leave a comment.

Michele A. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Purley W. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

Everyone working here was so helpful and kind. They went out of their way to make sure I was good to go for pickup and made my return so quick and easy. Will use again!

Sydney W. 
Rating:
5.0

Customer did not leave a comment.

Adam C. 
Rating:
5.0

Our in person contact at University Blvd was friendly, courteous, helpful and nice We had a great experience and even booked another reservation for the end of May Thank you!

rick W. 
Rating:
5.0

Customer did not leave a comment.

Mark F. 
Rating:
4.0

Jake was very helpful when I first rented the unit. Sebastian was also very helpful when I was checking out. Thanks for everything!

Mary Jean B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Stefanie S. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

The van was brand new, 1,800 miles, and was a pleasure to drive. Also the rental process was quick, less than five minutes renting and just drop off the key returning. Nice rental experience.

Shawn M. 
Rating:
5.0

Customer did not leave a comment.

Jason L. 
Rating:
4.0

Did not seem to care

Forrest P. 
Rating:
5.0

Customer did not leave a comment.

william P. 
Rating:
5.0

Customer did not leave a comment.

Jon O. 
Rating:
5.0

great experience

Norm D. 
Rating:
5.0

Exceptional service and very nice counter people!

Veronica W. 
Rating:
5.0

Customer did not leave a comment.

Kevin D. 
Rating:
2.0

I dropped off my truck the night before it was due, but it was after hours (6pm on a Sunday). I tried to use the U-Haul app (on Android) and also the uhaul.com website, to do the drop off. I was told that if I did not do this step, I would be charged $20. But the app and website would not allow me to upload the required picture of the odometer. I then had to spend 30 minutes waiting to speak to someone at U-Haul's customer service. They told me to email the picture and contract number to a specific email address, which I did. Then the next day, I got an $8 fuel surcharge even though the picture of the fuel gauge said 3/4 full and the contract specified I had to return it 5/8 full. (3/4 is > 5/8). So then I had to call and get that straightened out. I'm still not sure it is though, as I haven't seen the $8 charge backed out yet. Overall, I was not satisfied with the experience. If you're going to require an app to be used to do an after hours dropoff (or else you have to pay $20 fee), then that app had better ALWAYS work. And if you're going to require us to take a picture of the fuel gauge to prove the tank is at the right level, don't add a fuel surcharge when we can trivially prove that the tank was filled to the appropriate level.

Perry M. 
Rating:
5.0

The gentleman connected trailer to truck was awesome

DOROTHY G. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

Everyone is so nice here! I have dealt with this location and employees on multiple occasions! Always a pleasure!

Terri H. 
Rating:
5.0

Customer did not leave a comment.

Gladys A.  |  First Impressions 
Rating:
5.0

Courteous and quick check out. Staff was polite and had good knowledge of the equipment available.

KEVIN A. 
Rating:
5.0

Thank you, kindly Have A Fantastic Day!

tamyrah m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Glen L. 
Rating:
5.0

I was told I could drop the vehicle and trailer at any Uhaul in the Phx area and I found this was not the case

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Jawahar Basha A. 
Rating:
5.0

Customer did not leave a comment.

Alan D. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
4.0

I called the original location given to me the day before to confirm and they said they didn't have the equipment I had reserved! They routed me to another store way out of my way then sent me to the above. I was not happy with the process and that I couldn't get the equipment I needed locally

Paula L. 
Rating:
5.0

Super easy and quick

Robert C. 
Rating:
5.0

Scheduled dolly online. Pickup and return were extremely fast and easy.!

Joseph P. 
Rating:
4.0

Customer did not leave a comment.

John Y. 
Rating:
5.0

Customer did not leave a comment.

joe w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jacqueline s.  |  First Impressions 
Rating:
5.0

Excellent customer service and seamless storage unit check-in and cargo van rental. Staff friendly and helpful.

Paul Z.  |  First Impressions 
Rating:
5.0

very helpful staff

John B.  |  Overall Experience 
Rating:
1.0

was being charged for my storage unit i canceled months ago.

leah k.  |  Overall Experience 
Rating:
5.0

Very pleased..

Todd S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFREY M.  |  First Impressions 
Rating:
2.0

$100 for a tiny broom closet sized storage is a compete rip off. And it made it seem like when I reserved it that it would fit the contents of a one bedroom apartment. Super disappointing

Allyse H.  |  Online Move In 
Rating:
5.0

U-haul Moon Township Pa is the best storage place I’m I’ve used! Thank you Val

valerie m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John H.  |  Overall Experience 
Rating:
5.0

Very knowledgeable and courteous staff

Ken R.  |  First Impressions 
Rating:
5.0

Keep up the good work.

David K.  |  Online Move In 
Rating:
5.0

I had some unplanned items show up for storage and had to get another unit and staff were fast and helpful to add a room for my use.

DAVID K.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

TONY E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rob r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lynnard b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

william K.  |  Overall Experience 
Rating:
5.0

Last gentleman that helped me was awesome. He was kind and very helpful.

Davith H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Porsha R.  |  Overall Experience 
Rating:
5.0

Great secure facility. Clean, quiet, and convenient. Optional sizes of storage rooms, carts available inside door to transport items to your storage locker. Loading dock for convenience. Got a promotional free month. Very helpful staff. Green area to recycle/reuse boxes and/or stuff.

jennifer K.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Robert P.  |  First Impressions 
Rating:
1.0

Somebody climbed over the wall in to my unit.... and stole several things....I didn't have insurance therefore I didn't notify you.... I'm very upset with this situation...that's what why I took my business to a different company....

Craig C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa S.  |  First Impressions 
Rating:
5.0

The storage area is kept immaculately clean. The staff was always very helpful and accommodating.

WILLIAM O.  |  Overall Experience 
Rating:
5.0

Highly recommend!

veronica w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANIS P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittani M.  |  Overall Experience 
Rating:
5.0

The staff was outstanding and always helpful.

eileen f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ojo n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marlin t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dan W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NICOLE D.  |  Overall Experience 
Rating:
3.0

The storage is not secured. Open for anyone to walk into the facility 24/7. Did not need to swipe access card to get into building, on elevator, or on second floor at 9p at night. Plus, they have big rat traps in the storage units.

CHRISTINA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

barbara b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTHONY W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

pam a.  |  Overall Experience 
Rating:
5.0

Dave, You and your staff provided top of the line service. I would recommend you to anyone with complete confidence. All the best, Joe

JOE R.  |  Overall Experience 
Rating:
5.0

Dave and his team are very helpful.

John M.  |  Overall Experience 
Rating:
5.0

The entire team was amazing. Everyone was very professional and very easy to work with. This was our second time working with this company and I highly recommend them.

deborah h.  |  First Impressions 
Rating:
5.0

This facility is always clean, accessible and welcoming. Staff is helpful when you need them.

JUDITH H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael C.  |  First Impressions 
Rating:
5.0

I would add some type of lighting in the storage units themselves.

ZINA D.  |  Overall Experience 
Rating:
5.0

Thank you for being open in this time of urgency.

Grant K.  |  First Impressions 
Rating:
5.0

Great staff very helpful and efficient

Lewis O.  |  First Impressions 
Rating:
5.0

GREAT Service - Friendly, Pleasant and always willing to help in every way.

ZINA D.  |  First Impressions 
Rating:
5.0

I highly recommend this U-Haul Storage Facility. The staff are pleasant, competent and helpful. The facility is clean and easy to access, We were able to store our items there with confidence.

JAMES S.  |  Overall Experience 
Rating:
4.0

X

John D.  |  Overall Experience 
Rating:
5.0

They were professional and considerate of my needs

karrin h.  |  Overall Experience 
Rating:
5.0

quick pleasant and helpful

Frank C.  |  First Impressions 
Rating:
5.0

Nick was very helpful helping me set up my storage unit. I will be coming back for all of my moving needs in the future. Thanks!

Matthew K.  |  First Impressions 
Rating:
5.0

Clean, safe, friendly and very helpful staff!

Francois P.  |  Overall Experience 
Rating:
2.0

Being assigned storage unit was cumbersome. Secondary contact info had to be re-entered 4 times because of poor UHaul software.

David S.  |  First Impressions 
Rating:
5.0

Very good experience using the storage facility for almost 2 years. Clean and well maintained. The reusable box area and the unwanted furniture” section is a great way to recycle/reuse. Thank you !

lynne a.  |  Overall Experience 
Rating:
3.0

There is a wonderful employee named Chris on site. He is friendly, professional, and solves any problem instantly. Other employees who work there are terrible. There’s one with a ponytail. He’s awful.

Seth C.  |  Overall Experience 
Rating:
3.0

I want to say that the u haul rentals at Gablers Garage have been the best. I would highly recommend going to them. They have the Best service and were very reasonable and understanding!

Carie M.  |  First Impressions 
Rating:
5.0

The staff was very professional and curtious

harry m.  |  Overall Experience 
Rating:
5.0

David and his crew were extremely helpful and went above and beyond their duties to make sure that we were taken care of during our move. We felt like we were working with “family”. HIGHLY RECCOMEND

Mary Jo G.  |  Overall Experience 
Rating:
5.0

Everything about the staff at this UHaul was top notch. Would get a unit here again if needbe.

Brett G.  |  Overall Experience 
Rating:
4.0

You can always trust UHaul for your storage. It's secure for your belongings, with convenient 24 hour access. Your belongings won't get wet or have any other problem.

Laura M.  |  Overall Experience 
Rating:
5.0

Dave and his team always do a phenomenal job and I couldn’t recommend this location enough.

Lindsey C.  |  Overall Experience 
Rating:
5.0

Staff goes above and beyond to provide service.

Paul K.  |  Overall Experience 
Rating:
5.0

The Manager was very polite, helpful and knowledgeable.

Jessica R.  |  First Impressions 
Rating:
4.0

Well done.

Robert P.  |  Overall Experience 
Rating:
5.0

My storage facility was excellent. I’ve no complaints. Had I need a facility again I would not hesitate to use Moon Township storage.

lola w.  |  Overall Experience 
Rating:
4.0

I found the place to be convenient and the staff very helpful.

JEFFERY H.  |  Overall Experience 
Rating:
5.0

Everything was good, if the need arose I would easily come back for my storage needs.

CHRISTOPHER B.  |  Overall Experience 
Rating:
4.0

The facility and staff were good

Laura F.  |  Overall Experience 
Rating:
5.0

Place was great only issue is that if you don't have a truck the loading dock is a hinderance. The elevator is a hit or miss if it decides to operate. Have to slam 2 or 3 times.

Winifred Q.  |  Overall Experience 
Rating:
5.0

I absolutely love this facility - for storage and truck rental! The staff is the best! I cannot say enough POSITIVE words about them and the services!!! 5 STAR all the way!!

Barbara T.  |  Overall Experience 
Rating:
5.0

The people were helpful when I turned my box in. Very simple and quick process to return the empty box and I appreciate the staff at the moon township uhaul.

Jesse Y.  |  Overall Experience 
Rating:
5.0

Excellent customer service!

Buffy M.  |  Overall Experience 
Rating:
5.0

Great customer service!

Buffy M.  |  Reservation 
Rating:
5.0

This facility and staff have been the BEST!! I have had a lot of changes in my life over the last 3 months and this entire facility from rentals to storage has been awesome! Cannot say enough!!

Barbara T.  |  Overall Experience 
Rating:
5.0

The staff was very professional. No wait. They were even willing to work in the rain to get the trailer off! Highly recommended.

Tapiwa C.  |  Reservation 
Rating:
5.0

Thank you my experience was great with the use of your facility.

Don G.  |  Overall Experience 
Rating:
5.0

Thank you!

Suzanne A.  |  Overall Experience 
Rating:
5.0

The staff was friendly and professional.

David B.  |  Overall Experience 
Rating:
1.0

I was very happy with the service at this location. The major downfall of this was when I moved out on April 23 which was 6 days after I paided $197 for rent on the 17th and Uhaul wouldn't refund any

JOHN M.  |  Overall Experience 
Rating:
5.0

Staff was always very friendly and respectful.

Ada H.  |  Overall Experience 
No reviews have been submitted for this location.

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