Customer Reviews for U-Haul Moving & Storage at Airport

6,231 reviews

5356 University Blvd   Moon Township, PA 15108
(1/2 mile away from Robert Morris College)

(412) 262-4881

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(412) 262-4881

5356 University Blvd
Moon Township, PA 15108
(1/2 mile away from Robert Morris College)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Excellent customer service and seamless storage unit check-in and cargo van rental. Staff friendly and helpful.

Paul Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER H. 
Rating:
5.0

Customer did not leave a comment.

STEVE M. 
Rating:
5.0

Offer discounts for military and or seniors.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

DANIEL O. 
Rating:
5.0

The inside of the windshield was not cleaned.

John M. 
Rating:
5.0

The staff were very friendly and made the pick up and return very easy.

Andres C. 
Rating:
5.0

Customer did not leave a comment.

Karl K. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

Tracy G. 
Rating:
5.0

Customer did not leave a comment.

SEAN M. 
Rating:
4.0

Very good customer service!!

SAMUEL T. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

It was very easy to rent the pickup truck & the employee who handled the transaction was very helpful and nice ,if I need to rent a vehicle again , I will definitely use them again .

Karen F. 
Rating:
5.0

Very happy & satisfied with entire experience, price, vehicle, U-Haul website, etc. My only wish is for the personnel at the location to be more thorough with their explanation of the contract options. (Although I had pre-booked my rental at U-Haul.com, the counter-clerk associates seemed not to know whether I wanted collision damage waiver insurance and were unable to tell me what the "Safe Trip Fee" billing was that I later assumed was the "roadside assistance" that I had chosen.) Anyway, I am VERY thrilled with U-Haul rentals, and I'm VERY happy and grateful that you were available and there for me when I needed a rental truck on 48-hour notice. Thank You U-Haul!

Vincent L. 
Rating:
3.0

Customer did not leave a comment.

Timothy B. 
Rating:
4.0

Customer did not leave a comment.

Peter R. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
5.0

very helpful staff

John B.  |  Overall Experience 
Rating:
5.0

My experience with this uhaul location was excellent. The employees were awesome, knowledgeable, helpful. They made the rental experience super easy. Thanks to all!

Roberta C. 
Rating:
5.0

Customer did not leave a comment.

Marisa T. 
Rating:
4.0

Customer did not leave a comment.

Matthew D. 
Rating:
1.0

The online return was horrible. The app didnt work well and wouldnt allow me to return the truck online because my brother was the authorized driver and picked up the truck. I think i was over charged and not happy with the experience only due to the online return requirement

David S. 
Rating:
5.0

Customer did not leave a comment.

Regis M. 
Rating:
5.0

Thank you for the one month free offer of storage unit sure did come in handy thank you

Wyman R. 
Rating:
5.0

Customer did not leave a comment.

SHAWN K. 
Rating:
5.0

Customer did not leave a comment.

Michael Allen P. 
Rating:
4.0

Customer did not leave a comment.

Pamela H. 
Rating:
5.0

Clear, concise instructions upon pickup and seamless drop off. Well-organized, courteous, and diligent team here!

Christopher C. 
Rating:
5.0

Nothing

John V. 
Rating:
5.0

Customer did not leave a comment.

Kevin T. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

Gerald H. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
1.0

We had a pretty unfortunate experience with our recent uhaul rental. We picked up the truck and it was dirty. When we got to our destination the truck door was broken. We had to unload all Of our items, take it back, and get a new truck. That's unacceptable. Additionally- no one have a shit. We weren't offered any compensation for the inconvenience or the time lost. Our next truck was even more dirty and had items left over in it from the previous trip.

Elizabeth N. 
Rating:
5.0

Nice guys working there and they were very informative

Christopher S. 
Rating:
5.0

Check to make sure equipment doesn't leak. We had wet furniture after driving in the rain.

Paul R. 
Rating:
3.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

Ryan C. 
Rating:
4.0

Customer did not leave a comment.

Logan O. 
Rating:
5.0

Already very excellent Thanks

Mary M. 
Rating:
5.0

Keep it the same.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Coy G. 
Rating:
5.0

Customer did not leave a comment.

Hedi H. 
Rating:
5.0

The guys that work there are the best thank yall for yall services

Becky W. 
Rating:
5.0

Not sure what else you can do.

ROBERT H. 
Rating:
5.0

Very reassuring that when we dropped truck we were asked to drive it into a cleaning tent where several workers immediately disinfected and cleaned entire truck as part of a health and safety protocol. Personnel were thorough, pleasant, professional. The return check out process was fast and easy.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

PAUL Z. 
Rating:
1.0

was being charged for my storage unit i canceled months ago.

leah k.  |  Overall Experience 
Rating:
5.0

Very pleased..

Todd S.  |  Overall Experience 
Rating:
5.0

I noticed there was no windshield wiping fluid in the truck.

Anthony H. 
Rating:
2.0

Unit had additional damage that was not identified. Employee tried to send me off with equipment not hooked up properly.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

Pamela H. 
Rating:
5.0

Quick and easy!

Andy W. 
Rating:
5.0

Was fairly easy process.would definitely use again.

Eric C. 
Rating:
5.0

Customer did not leave a comment.

DENNIS M. 
Rating:
5.0

Customer did not leave a comment.

Gregory H. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OLIVER P. 
Rating:
5.0

Charged me too much!

Leslie G. 
Rating:
5.0

Customer did not leave a comment.

Laura C. 
Rating:
4.0

Customer did not leave a comment.

Noel G. 
Rating:
1.0

I reserved a smaller U haul, and received a larger one. Not only is it harder to drive, but the additional fuel cost is not insignificant. I feel U haul has taken advantage of my business, and could not be more unsatisfied.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

EIJI S. 
Rating:
5.0

Keep doing what your doing , Great customer service.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Craig F. 
Rating:
5.0

Customer did not leave a comment.

Dennis M. 
Rating:
5.0

Using the app is a tiresome experience, stick with the people working there. They're great!

JOSHUA L. 
Rating:
5.0

Customer did not leave a comment.

Doniyor T. 
Rating:
5.0

Everytime i have ever gone to this location everyone has gone above and beyond to help me! Of course i can rent closer to home but this location never disappoints!

DANIELLE H. 
Rating:
4.0

Customer did not leave a comment.

PATRICK D. 
Rating:
5.0

Customer did not leave a comment.

Gregory G. 
Rating:
3.0

I made a reservation to pick up the equipment I reserved in Weirton Wv. For 3:00 Friday afternoon when I got there at 3:00 was told the equipment was not there and they did not know when they would have it. I was then told that the moon twp. Pa. store had a vehicle matching the one that I reserved 20 + miles away for my trip to Columbus ohio this was not the problem of the Moon Twp. location

Timothy S. 
Rating:
1.0

It's NOT the pick up location fault. I was NEVER told that I would have to drive from Monaca to Moon to pick up the trailer. No one ever called, email or Txt me of the new location Pick up.The guys at Moon told me that 50% of their customer that have had their location pick up changed, never received any notification that it was changed. At Monaca they basically called me a liar and told me that I was called, left a voicemail, emailed and sent a Txt message saying my pick up location had changed. I can honestly tell you I will NEVER use Uhaul again, NEVER. I will would rather pay your competition more money then to give Uhaul my business ever again. If all your phone calls are recorded then go back to that date they said they called and told me they called and left a voicemail and listen to it. I can tell you this, it is NOT there because NO ONE called me, txt me or emailed my location changed.

Karry S. 
Rating:
5.0

Customer did not leave a comment.

Charles A. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Great experience, pleasant people and smooth operation-no issues. Thanks

Martin W. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Tammy C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAUL W. 
Rating:
5.0

Customer did not leave a comment.

Renee S. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

Customer did not leave a comment.

Margaret M. 
Rating:
5.0

Customer did not leave a comment.

TaMyrah M. 
Rating:
2.0

$100 for a tiny broom closet sized storage is a compete rip off. And it made it seem like when I reserved it that it would fit the contents of a one bedroom apartment. Super disappointing

Allyse H.  |  Online Move In 
Rating:
5.0

The trailer was supposed to be returned by Thursday 10/28/2021 @ 1:00 PM. I dropped it off 10/28/2021 around 12:00 PM. At 6:15 pm I received a call from the Moon Township PA. office asking when I was going to return the trailer. I told the caller that it was already on their lot. I was charged an extra 11.99 for the second day I was told. Why would I be told that I had the trailer for 2 days, then be charged extra for the second day?

David P. 
Rating:
5.0

All good

Linkai L. 
Rating:
5.0

The friendly staff helped get the lighting connection to the trailer working. Trailer rode perfect!!

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

Neal F. 
Rating:
5.0

Customer did not leave a comment.

Austen K. 
Rating:
5.0

Customer did not leave a comment.

Taru T. 
Rating:
5.0

Great guy. Easy and simple.

MATTHEW W. 
Rating:
5.0

Customer did not leave a comment.

EDDIE V. 
Rating:
5.0

Customer did not leave a comment.

Sam T. 
Rating:
4.0

Improve contactless system

Morgan T. 
Rating:
5.0

The staff was helpful and both pick-up and drop-off were easy. The truck was clean but had 150K+ miles on it and it's time to retire it or do some maintenance. Steering was very loose, transmission is starting to slip, and the driveshaft universals are worn. OK for short trips around town but would be risky on a long trip.

Matt R. 
Rating:
5.0

The experience was pleasant especially after a long drive.

ANTHONY H. 
Rating:
5.0

Show customers features of truck. Like fuel door location.

stewart G. 
Rating:
5.0

U-haul Moon Township Pa is the best storage place I’m I’ve used! Thank you Val

valerie m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

claire H. 
Rating:
5.0

Customer did not leave a comment.

Carmenlita R. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Sebastian and his co-worker were very helpful with unloading my vehicle and answering all of my questions. He even fixed a mistake on the charges that resulted from poor Customer Service from the national team.

Christopher T. 
Rating:
5.0

Sebastian and his co-worker were extremely helpful with the entire experience. Helped me unload my vehicle and answered all my questions. They even fixed a mistake on the charges caused by your less-than-fully-trained national Customer Service people.

Christopher T. 
Rating:
5.0

The back of the door hD damage, before I drove off the lot. The guys never checked it, so he questioned me about it wasn't happy at all

Terrance B. 
Rating:
5.0

Very knowledgeable and courteous staff

Ken R.  |  First Impressions 
Rating:
5.0

I had some unplanned items show up for storage and had to get another unit and staff were fast and helpful to add a room for my use.

DAVID K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

lynnard b.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Robert P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theresa S.  |  First Impressions 
Rating:
5.0

The entire team was amazing. Everyone was very professional and very easy to work with. This was our second time working with this company and I highly recommend them.

deborah h.  |  First Impressions 
Rating:
5.0

This facility is always clean, accessible and welcoming. Staff is helpful when you need them.

JUDITH H.  |  Online Move In 
No reviews have been submitted for this location.

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