Customer Reviews for U-Haul Moving & Storage at Airport

6,138 reviews

5356 University Blvd   Moon Township, PA 15108
(1/2 mile away from Robert Morris College)

(412) 262-4881

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(412) 262-4881

5356 University Blvd
Moon Township, PA 15108
(1/2 mile away from Robert Morris College)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Austen K. 
Rating:
5.0

Customer did not leave a comment.

Taru T. 
Rating:
5.0

Great guy. Easy and simple.

MATTHEW W. 
Rating:
5.0

Customer did not leave a comment.

EDDIE V. 
Rating:
5.0

Customer did not leave a comment.

Sam T. 
Rating:
4.0

Improve contactless system

Morgan T. 
Rating:
5.0

The staff was helpful and both pick-up and drop-off were easy. The truck was clean but had 150K+ miles on it and it's time to retire it or do some maintenance. Steering was very loose, transmission is starting to slip, and the driveshaft universals are worn. OK for short trips around town but would be risky on a long trip.

Matt R. 
Rating:
5.0

The experience was pleasant especially after a long drive.

ANTHONY H. 
Rating:
5.0

Show customers features of truck. Like fuel door location.

stewart G. 
Rating:
5.0

U-haul Moon Township Pa is the best storage place I’m I’ve used! Thank you Val

valerie m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

claire H. 
Rating:
5.0

Customer did not leave a comment.

Carmenlita R. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Sebastian and his co-worker were very helpful with unloading my vehicle and answering all of my questions. He even fixed a mistake on the charges that resulted from poor Customer Service from the national team.

Christopher T. 
Rating:
5.0

Sebastian and his co-worker were extremely helpful with the entire experience. Helped me unload my vehicle and answered all my questions. They even fixed a mistake on the charges caused by your less-than-fully-trained national Customer Service people.

Christopher T. 
Rating:
5.0

The back of the door hD damage, before I drove off the lot. The guys never checked it, so he questioned me about it wasn't happy at all

Terrance B. 
Rating:
5.0

Customer did not leave a comment.

Royce R. 
Rating:
5.0

Customer did not leave a comment.

R D D. 
Rating:
3.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

Deana D. 
Rating:
5.0

Customer did not leave a comment.

WAYNE M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey K. 
Rating:
5.0

Customer did not leave a comment.

Mario P. 
Rating:
5.0

Thank you for all services excellent 100%100

OMAR A. 
Rating:
4.0

Truck was "good enough" but could've been better. Feels like it's not maintained as well as it could/should be. App had a glitch when trying to return after hours, fortunately an employee was still on site who was able to close out the rental for us.

Ryan W. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Truck was in great shape, as was the trailer...staff explained everything before I departed...

Michael G. 
Rating:
4.0

Nice people to drop off your equipment.Good location to drop off your truck and equipment.

Robert M. 
Rating:
5.0

Smooth transaction, easy pick up and drop off. Thank you!

Chad S. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Everything went great. Thanks again

DENNIS M. 
Rating:
5.0

Customer did not leave a comment.

Adam M. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN N. 
Rating:
5.0

Good service is always provided by this location. Thanks!

Chris R. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

Service was quick, professional and easy.

Albert D. 
Rating:
5.0

Everything went well; perhaps not asking the customer to back the trailer up against the back hillside, given many (including myself) are not proficient at backing up with a trailer.

ROBERT EDGAR B. 
Rating:
5.0

Moon Township, PA U-Haul facility does a first-rate job. Workers are courteous & patient; equipment is well maintained. My one suggestion would be to have rental drivers sit in drivers seat and check position of side view mirrors for safety of driver & others on road. Namasé!

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

CARMENLITA R. 
Rating:
5.0

Love the employees. Dave is the best manager ever

Demarkus W. 
Rating:
5.0

Couldn't have been a faster, friendlier, or more seamless pickup and drop off! Looking forward to renting another van next week to finish my move!

Tiffany B. 
Rating:
5.0

Dolly clean and towed well. Dolly ratcheting mechanisms were difficult to operate. Ultimately the dealer had to cut the tie-down strap to unload the car.

Russell F. 
Rating:
5.0

Quick, and friendly

DAVID R. 
Rating:
1.0

The installation was carried out, but the finish next to the bumper was cut beyond the normal, the part that has a connection to the bumper, and a screw to support the bumper was not placed. I've sent three e-mails complaining about the topic, including photos, but no feedback was given. I expected an installation job with quality and care with the car, but that's not what happened, and I also expected a commitment and respect, but I didn't get it either, as no feedback was given. I'm pretty disappointed with U-Haul. Joel Paulo Rodrigues - Contract 22272963

JOEL R. 
Rating:
5.0

A HUGE THANK YOU to Nolan and everyone at Moon Township! They made a miracle happen (with no thanks to Enterprise) and got me the right size truck for a fair price. Thanks again guys!!

Gregory L. 
Rating:
5.0

This is the second time that I have rented from this site. The service is impeccable. Thank you!

Julianne Z. 
Rating:
5.0

Customer did not leave a comment.

Victor C. 
Rating:
3.0

Customer did not leave a comment.

SHERRYP O. 
Rating:
5.0

Customer did not leave a comment.

Raymond T. 
Rating:
3.0

I did the reservation to pickup the truck before store hours and received all the messages to prepare for that. I showed up at 8am and followed the email on how to pickup my truck and clicked the pick up my truck and the message tells me "your reservation has been changed" and that I need to wait until the site opened. This threw off everything as I has people lined up to help me at 8:30 and hired help toto start at 9. This happened with no warning and even the day before asking me to upload my license. No reason given was not happy and you cost me time and money. The people at the store were nice and nothing against that service.

BRION P. 
Rating:
5.0

Customer did not leave a comment.

Budea J. 
Rating:
5.0

Great experience and great deal.

Bins B. 
Rating:
5.0

The front desk Man that help me with the pick up was the very best I've ever seen in ny life. Professional, great customer service and quick.

Juana M. 
Rating:
3.0

larger,better orginazed drop off area

Jeffrey J. 
Rating:
5.0

Customer did not leave a comment.

John H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

megan E. 
Rating:
5.0

The associates that helped were all very friendly, even reassured my nerves on driving a big truck. Pleasant and easy experience from start to finish. Thank you.

Laura K. 
Rating:
5.0

Customer did not leave a comment.

MARY M W. 
Rating:
5.0

All staff should be recognized for all their hard work.

Benjamin E. 
Rating:
3.0

1. Uhaul should include all charges when reserving on the internet. Uhaul knows the taxes will be charged so stop trying to make it a secret 2. When I picked up the trailer I saw the left fender was damaged. I mentioned it to the agent and he stated it had been noted. On my drive home I called back to Uhaul and requested an email indicating the damaged fender. The agent stated she was unable to send such an email. Why not? That doesn't seem like an unreason- able request.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Everything went as smooth as I could have hoped for.

Keith C. 
Rating:
5.0

I was not present at drop off location, but heard nothing bad.

MILES B. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey C. 
Rating:
5.0

Pretty good service, very young workers which is n this day and age surprised me. They had good work ethic, had you on your way quickly and made the process smooth.

Thomas P. 
Rating:
5.0

The staff here are great

Anthony Z. 
Rating:
4.0

The area is small for the volume of customers.

Victor P. 
Rating:
4.0

Customer did not leave a comment.

Robert A. 
Rating:
4.0

Returned early and online however the confirmation was early the following day and great thank you

Thomas R. 
Rating:
5.0

Great location and plenty of products to support your move. Excellent Customer attention and service support to client. Very helpful personnel.

Juan M. 
Rating:
5.0

Customer did not leave a comment.

Veronica M. 
Rating:
5.0

Customer did not leave a comment.

Dennis M. 
Rating:
4.0

Customer did not leave a comment.

Donald H. 
Rating:
5.0

Customer did not leave a comment.

Bruce P. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Excellent service and staff. On site parking for car during rental was convenient.

Renee D. 
Rating:
5.0

Customer did not leave a comment.

Terri H. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Very knowledgeable and courteous staff

Ken R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DAVID L. 
Rating:
4.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
5.0

Customer did not leave a comment.

Jeanne C. 
Rating:
5.0

I've been using this U-Haul location for close to 30 years at least once or twice a year and have never had a bad experience.

Michael S. 
Rating:
4.0

Needed a truck last minute. They were able to accommodate. Fast and professional service.

John S. 
Rating:
3.0

Customer did not leave a comment.

Breyden H. 
Rating:
5.0

Nothing,really. Most courteous group I have ever dealt with.

Elmer B. 
Rating:
5.0

Why I said No for the equipment was that the 15 ft truck, the radio did not work, and the A/C would stop working, then start again, and stop again, on and off for most of the trip, the truck itself was great, ran well and easy to load and unload. BUT the team of folks at this location are excellent, very professional. My two concerns were addressed by the manager, Sabastian. I was pleased with his handling of the issues. I will continue to use this location for any rental needs, Great people at this U-Haul location, Give them my thanks for doing good work!!!

Fred C. 
Rating:
5.0

If there was one small complaint is that the gas was only at half when we got it.

Mckee D. 
Rating:
4.0

More friendly customer service agent at check in. I believe the name was Matt. He was not overly friendly and very short. He didn't take much time to explain anything and needs to slow down when talking and not expect the customer to just know things. I realize he probably has to repeat the same thing everyday a hundred and one times but the customer doesn't know the procedure when they've never had rent a u haul.

Darla C. 
Rating:
3.0

The online process to check in is terrible. The staff that had to help me check in was not super friendly

elizabeth S. 
Rating:
5.0

Easy and quick scheduling, pickup and drop off. Staff had everything ready as quoted. Good experience all around.

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

John Z. 
Rating:
5.0

Customer did not leave a comment.

Darlynda D. 
Rating:
5.0

Keep up the good work.

David K.  |  Online Move In 
Rating:
5.0

I had some unplanned items show up for storage and had to get another unit and staff were fast and helpful to add a room for my use.

DAVID K.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

TONY E.  |  First Impressions 
Rating:
3.0

More polite to guests.

jason V. 
Rating:
5.0

Customer did not leave a comment.

Jason B.  |  Overall Experience 
Rating:
5.0

Nothing counter guy was extremely friendly

Kirk L. 
Rating:
5.0

The GM is excellent and is the main reason this location is my first choice for my rentals.

ANDREW T. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

rob r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lynnard b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

william K.  |  Overall Experience 
Rating:
5.0

Last gentleman that helped me was awesome. He was kind and very helpful.

Davith H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Porsha R.  |  Overall Experience 
Rating:
5.0

Great secure facility. Clean, quiet, and convenient. Optional sizes of storage rooms, carts available inside door to transport items to your storage locker. Loading dock for convenience. Got a promotional free month. Very helpful staff. Green area to recycle/reuse boxes and/or stuff.

jennifer K.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Robert P.  |  First Impressions 
Rating:
1.0

Somebody climbed over the wall in to my unit.... and stole several things....I didn't have insurance therefore I didn't notify you.... I'm very upset with this situation...that's what why I took my business to a different company....

Craig C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa S.  |  First Impressions 
Rating:
5.0

The storage area is kept immaculately clean. The staff was always very helpful and accommodating.

WILLIAM O.  |  Overall Experience 
Rating:
5.0

Highly recommend!

veronica w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANIS P.  |  Overall Experience 
Rating:
5.0

The entire team was amazing. Everyone was very professional and very easy to work with. This was our second time working with this company and I highly recommend them.

deborah h.  |  First Impressions 
Rating:
5.0

This facility is always clean, accessible and welcoming. Staff is helpful when you need them.

JUDITH H.  |  Online Move In 
No reviews have been submitted for this location.

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