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WANDA NCustomer Reviews for U-Haul Moving & Storage at Appleton Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The entire staff is very helpful and customer focused.
DARRYL WThe 10 foot truck I rented had a broken latch so the door was not firmly shut and also not possible to lock it securely with a padlock...if you pulled up on the door, it came up, even with the padlock on becasue the piece of metal under which the latch hooked was gone. When I returned it he said they were fixing it firt thing. But it was rented to me.
JONATHAN BThe reservation process was slow to respond, but it all worked out. I like to have all my ducks in a row days before I embark on a journey. I couldn't get a confirmation until 24 hours before the pickup time and location. Combined with the fact I was coordinating with ferry service (LMC) into and out of Manitowoc was an unneeded stress. Additionally, I would have liked a spare tire. I realize some people can't change a roll of toilet paper, but if you're hauling a car, I think they can figure out a tire. Fortunately, I didn't need a spare and there were no problems on my quest to Wisconsin and back.
CAMERON SI was over charged way to much for miles I did not drive sad you have to look at stuff yourself before hand of time to stop from being overly charged I’m not sure how they are getting away with it but.no way I went 50 miles Just getting one bed and two box springs I’m very unsatisfied with my first booking with U-Haul
KENYA Beasy drop off
Duane DI love The customer service. They were wonderful people. Keep up the great work.
CYNTHIA C | Overall ExperienceNOTHING
WHITNEY BThe staff was great! They were very helpful, kind, and knowledgeable!
BLAKE NExcellent customer service, very quick check in and out.
ALENA EJoe help us greatly with his kind service.
VICKI H | Overall ExperienceIf it wasn’t for the rat problem I would recommend this place. Fortunately, I didn’t have food in my storage but, you can tell by all the droppings and blood that rats were there! Besides that, the staff were really nice and courteous. My most precious memories were stored an intact. A few bites on my furniture but otherwise it could’ve been worse! Thanks.
rieva a | Overall ExperienceCustomer service Man jumped in car as we were taking something off Rude to a certain degree because we wanted a receipt
GERALD JGreat/Excellent service
TANISHA Hjoe mike an sam was really nice information an helpful yes i will return thanks guys
MICHAEL C | Overall ExperienceThe lady who checked me out was very nice and helpful. I really appreciate her kindness and how she was willing to help make my drop off/return a breeze.
April REvery thing is well continue to be patient and kind
LILLIE SCustomer service was customer focused and complete.
DARRYL WVery polite and friendly inconvenient thank you
CYNTHIA C | First ImpressionsThe vehicle was clean but it was loud and very worn, but overall the experience was good. Good customer service from the young lady that assisted me.
LUKICIA SNothing too much more that I can say it was nice. You didn’t have to wait long. The truck was clean and he was very professional. I would recommend my friends and family to him. Joe was really patient and understanding.
MAE MI think everything is fine. Joe had a wonderful personality and kept us laughing.
ERIC PHad all my needs equipment and vehicles
GERARDO RMaybe have more Furniture Dollie’s available. Had 2 and took them. Other then that all good great personnel nothing but professionals
GERARDO RThe staff was excellent and very customer focused
DARRYL WI do wish I could've used a van or pickup truck, I didn't need much space, but there were only larger trucks available
KRISTIAN KDrop off location changed from agreed or requested location, when I got to this location they had no room for additional inventory
Rudolph HNothing. Top notch service from the manager and his crew.
WILLIAM BCustomer service was excellent!
MARGARET SKeep that same great customer service, love it!!!
MICHAEL BVery disappointed, I was only a reference, but yet you bothered me about the person that I brought there from my church had not paid and went to delinquent, but don’t bother a person that’s emergency status only. I did not even know that older woman she’s just somebody in my church cause I’m a minister.
lemmie w | Overall ExperienceCustomer service worker was very helpful and was very friendly
MIA RDid a great job with drop off.
Cacy MThat you for all your help.
SHAMIKA MWhen receiving the truck the employees was great and helpful very informative. When returning the truck I return the truck early the doors was locked to get inside. The staff was standing by the computers ignoring me and two other people and being extremely rude. It was a older man and a young woman making rude faces and being dismissive.
AMIRAH JMy dolly I paid for wasn’t on the truck.
Corie HNo complaints thank you for your services excellent timings
EVORNE HEmployees are awesome and very helpful
DEBRA JTell The customers that’s returning the Truck to pull up to the Gate so everyone can get on the lot that’s returning There vehicles after hours. Thank You
KAHALA INA
VICTORIA SBoth days the woman who helped me was friendly and efficient.
PAUL FTell the truth. I was told only mileage would be charged for keeping truck longer than reserved, was charged rental rate per day. Ihad a hard move and the storage space closed too early.
D' AI had a great experience and would highly recommend
BRUCE N | Overall ExperienceWas told there was a dolly in the truck, none was there when I made to my destination
THOMAS OUnfortunately I can't remember the young man's name that waited on us. He has great customer service.
EURIDIESSA CFast abd and great customer service from every team member, especially Joe and Eisha. Thanks guys!
TRACEY SEverything worked out so well. It was a last minute move for me and Uhaul worked with me patiently every step of the way. Including helping me find the wonderful younf men who assisted with my move. Thank you!
DEMARVA WI will not recommend this location to anyone be cause your female employee had a bad attitude wasn’t polite is was mugging the hell out of me an my son it was a bad experience I will not be returning I will go to a different location.
ANTOINETTE JInclude taxes/fees in reservation. Mileage needs to be cheaper due to price difference in gas. Also update mileage calculator I was overcharged for mileage that I depicted for 3 stops. My old address, new address, and back to uhaul location. Other than that, all around services and equipment is good.
CARLTON JMake sure the front and back lights work on trucks .
CRYSTAL HEverything was okay
IRVAN PThe radio was out, the tire light was on, they gave me the wrong vehicle so the miles didn’t add up and I didn’t even use all the miles I said I would. The gas tank was supposed to to be half but it wasn’t. So I got charged miles I didn’t use and gas
YETUNDA MThe young lady who assisted me was fantastic
JUSTIN BThank you
BOBBIE H | First ImpressionsNa
BLANCHE BI didn't find anything wrong, keep up the good work.
TAMERA BNothing at all I believe the lady that help me name was porsha...she was very helpful and had a wonderful attitude I appreciate that
ANTOINE MI was quoted one price on the phone but when I got in the store it was a total different price . The check engine light was on in the truck it’s was below half and they charged me for being $2 dollars off very unsatisfied
SHALLIE JFast, efficient and friendly!
WILLIAM SGreat service
Michelle WManager and representative that help me was very nice and professional.
WANDALA CGreat customer service, there was no long wait. I got in and out QUICK….Very accurate and helpful with information 👍🏾👍🏾👍🏾
JOE JExcellent service
JOHN AAll staff are awesome! Thankful they were able to help me! Joe is definitely a great team leader!!!
LISA E | Overall ExperienceVery good service!
DENISE E | Overall ExperienceIf truck is finished early, why not give a credit?
BOBBIE M | First ImpressionsI think that , if a person is moving out 6dsys after the due date.. AThe customer should not be charged for a whole nother month , they only have pay a portion of the monthly payment
FIVANDRETTA M | Overall ExperienceThanks 😊
Doristeen B | First ImpressionsThis facility was my worst Uhaul storage experience. On move-out I had to pay for an extra cargo can rental because the gate was NOT functional until ~ 5 pm on 3/24/24. On 11 different storage access days, I had difficulty gaining timely access to my unit. Sometimes not at all, sometimes it took excess of 30 minutes. Eventual access required multiple attempts, driving in and out of gate to trouble shoot door access error telling me I wasn’t checked in. This facility also had NO gate remote openers available, so this required exiting and re-entering my vehicle in snowy, cold Wisconsin weather. I moved out of this facility and into a different storage facility. An attempt to have the site manager proactively trouble shoot this KNOWN inconvenience and possibly compensate me for the same, lead to him being rude and disrespectful with me, the customer, on the phone. I will recommend Uhaul to someone; But DEFINITELY NOT this 76th & Appleton location.
therease t | Overall ExperienceI had to leave furniture because of mice dropping.
erick l | Overall ExperienceJust to recommend a little something for each storage if you get some tomcat poison and put in there or have the people that’s leasing the storage to buy some and put it in there before they put their furniture in there It will keep rotten out of the storage. Thank you. Have a wonderful day.
jacquelyn b | Overall ExperienceYour staff was very helpful. Knowledgeable had a good experience.
LARRY M | First ImpressionsThey still need to make more room for entrance, I couldn't get into the lot because other customers would block the entrance, also too many uhaul trucks blocking the gate entrance to the storage units. I was blocked twice, wasting about 25 minutes for customers to move and get access to the gate due to customer car/truck blockage! Other than that customer service great! I appreciated their help!
MELISSA H | Overall Experience10/10 would not recommend
Jasmine L | Overall ExperienceI will look forward to moving some boxes 📦 in on Monday 8/7/ 23 o.k. I'II see ya then o.k.
ramona m | First ImpressionsHelpful
Donnell L | First ImpressionsRats got in my leather couch it was rat feces, and urine on the inside of my couch. And there were nothing that you guys did about it. I lost my couch to rats!
Chantelle C | Overall ExperienceStaff was very friendly and very helpful
AMANDA E | First ImpressionsJoe was welcoming, also professional and will be missed. Thank you U- Haul ! Thank you Joe !
Shanika H | Overall ExperienceThe experience was great & the service was always exceptional
BERNADINE C | Overall ExperienceJoe (supervisor) was the best.y only suggest is getting better ways to eliminate the rats
KENNETTA B | Overall ExperienceThe management and shaff in my opinion on Appleton in Milwaukee is the best in the city of Milwaukee. Very helpful and caring at all times, yes indeed I highly Recommen family and friends! The manager runs a very professional business for the community.
Gerald B | Overall ExperienceLove this location
tawana l | First ImpressionsNice and polite
Stephanie B | Overall ExperienceThe staff are so friendly. They understand the stress of moving, so they go out of there way to make your storage experience easy.
Candi M | Overall ExperienceJoe was very helpful, and professional. Always on-site and ready to assist myself, and other customers with Uhaul products, and concerns.
Drapondra F | Overall ExperienceThe manager of the facility he was really great with working with me
SHEILA P | Overall ExperienceScammers on insurance claim for Rep west the person who they send out don't come and lie and say they came to inspect and I had to settle for a lower payment when I had $5000 worth of coverage also I told Joe about rodents n smell from storage in front of mine bugs crawling out their storage smell was so bad you can smell outside before you enter storage and Joe knows that when he rented me the storage wouldn't let me use free storage certificate gave me run around also when I filed claim they lied stating I said it rained in storage so I couldn't get my amount of $5000 now I couldn't rent a truck 2times giving me a print out stating call Rep west insurance I call them they transfer me to some lady her voicemail states if you have a hold that's that
Angela D | Overall ExperienceYour manager was outstanding and helping me with picking the Right storage unit and he also was very courteous and outstanding I would recommend anyone to use you guys facility and your manager did an excellent job DFayne.
Danny F | Overall ExperienceThe young lady was very helpful & respectfully
Kathryn G | First ImpressionsMr Joe and staff were respectful and courageous at all times..
STEPHANIE B | Overall ExperienceThe manager Joseph is very helpful and professional.
BRANDON H | Overall ExperienceHours are not convenient
TYSON R | Overall ExperienceStaff was always friendly and helpful on the phone or walk-in
Lillie D | Overall ExperienceVery nice
barbra n | Overall ExperienceThank you
Valequez L | Overall ExperienceThere is an location I had my car stored at on Good hope road in Milwaukee. I wasn't pleased with the location had to move my car because location isn't secure.
Tyrone B | Overall Experience