Customer Reviews for U-Haul Moving & Storage at Appleton Ave

The whole experience was just wonderful, my son & I were there under 10 minutes. I've been using Uhaul for well over 40 years Customer Service Rep Kyeona was exceptional she was also well spoken and took time explaining information I needed for the rental. Every now and then you are greeted by the experienced, polite, and polished young women that she is. She's an upgrade for Uhaul and I'll definitely be coming back. Thank you

Nothing service was very productive

I purchased the offered insurance, and then I was told that the insurance does not cover tires after there was an issue with one. When I asked questions regarding what is covered if tires are not, I received no response. I was also charged $193 Which is outrageous for a single tire!

The customer service provided was AMAZING at this location! Every person I spoke to was great and I will be visiting again! Thank you so much for being so professional and so customer friendly.

Nothing, always keep good customer service, your people were Great!!!

Joe is really great to work with. He runs a good show.

Uhaul online service is the way to go!!

Great job as usual

Joe does a great job.

I had a wonderful experience picking up and dropping off my rental. Johnny was great. Explained everything and made sure we didn't have any issues with the rental. Keep up the great work!!!

I had to pull my own truck out...it was so close to the other trucks..but I done a good job doing it...

Great customer service

The truck I rented smelled like marijuana and had marijuana pieces in the truck on the floor and on the console in the truck. a container with anchovies rolled from under the driver seat.While driving the truck on the freeway it constantly pulled to the left.

I was told I would pick the equipment up at a location 1.5 miles from my home, where I made reservation. Two days before the pick up date confirmation came through at a location 40 miles round-trip from my home. Apparently to save cost U-haul couldn't move the trailer to a location convenient to their customer. Said they'd credit me $50 for my inconvenience. Let's see if I get it.

Great customer service. I have never had a negative experience

Joe and Crew were very professional

The staff was very friendly & helpful, anytime I had a question or concern about my storage unit they were always there to help .

And piece to my bed was left on the truck they looked at us threw the door and wouldn't let us get the piece now I have to wait till there open to get the piece

Maybe I missed the sign that says you need to have a mask on before entering. 6 feet social distancing signs on floor. Play a video Showing how the equipment is sanitized.

The manager joe is very polite very professional this is a 5 star and more manager I wish I could add more star

Seamless experience

Improve how the workers talk to the customers.

na

N/a service was professional and courteous. Thank you

I very was happy with my experience. Joe was extremely helpful and patient. This was the first time I rented a U-Haul, so I had lots of questions. And, Joe answered them and gave me great suggestions as well. Thank you. Sincerely, Susan

Nothing

Because I got there a couple of minutes before 5 and the doors were locked. Clerk was still inside and wouldn't respond. I could not connect my location to your location so that I could log my truck out. She then came out at 5:21pm telling myself and another customer to just leave the trucks and we would be logged out at 7:30am

Hot coffee😜

The service was great, the staff was friendly and knowledgeable. I can't think of anything that could've been better.

Every thing was fine

Not as close to my home as would be good but otherwise fine

Great staff and customer service.

great service

The location was great - the staff was extremely helpful. Unfortunately, I had issues trying to pick up the vehicle and drop it off using the website. The staff had to assist with the check out. When checking the vehicle back in, I became so overwhelmed that I accidentally locked the keys in the vehicle. I tried customer service, who was very kind and transferred me to Roadside Assistance. The call never connected to Roadside Assistance and calling back separately also did not result in a connecting. I tried the live chat feature on the website and the agent was not helpful. I left a message for the location and I am hoping that will resolve the issue.

Great service

Manager Joe was excellent

Manager Joseph was very helpful and accommodating!

Beautiful customer service

The entire staff did an exceptional job. I think he was the manager, he was amazing and the best attitude. The girls inside went out of their way to make sure I was satisfied. I will definitley come back if I need a vehicle again!!

None

Staff incredibly professional and efficient.

The manager very good person he help me a lot.

Although the truck was clean, it had a very strong odor of cigarettes and weed. The truck did it's job and helped us make our move, but this truck definitely needs to be deep cleaned and deodorized to make the smell go away.

Nothing. Both the manager and associate who assisted me did a great job!

Please explain to customers that they need a credit card to hold equipment & return their funds within 24 hours

The ladies at the counter were extremely nice and Professional! Best service in a long time!

Thank you!

Service was great. I would recommend this location. Very friendly

I went online to rent a uhaul and it was not a great experience. They kept Getting my order wrong I tried calling And it took forever for someone to answer the phone Next they have my order at another location very frustrating.

Went above and beyond was very pleased

Keep up the good work 👍

the attendants both coming and going was very professional.. may I suggest that they wear masks as to protect their customers.. young lady that waited on me coming didnt wear one at all.

Thank you so much for helping me with my move you are greatly appreciated.

Samuel Davis Jr. helped me so much! I want to thank him especially for making the process fast easy and affordable!

The facility was very nice and so were all the staff. Unfortunately after moving in all of my belongings the door was broken, but they were right there to fix it.

I was very satisfied with customer service property and convenience

Very good service

Good customer service

I like that they made sure everything was good and that we are happy I'm so happy that we made the right choice thanks so much.

Staff very helpful. Although, in my eighty's,staff helped put my items in storage. Later, moved them back out for me.

Great service the morning manager team was awesome

They where very helpful

Entered the premises on Appleton service right away, staff professional and courteous will definitely recommend to family and friends. Good job

Very friendly and nice overall excellent

Good job

They were giving me a hard time about gettin my deposit back because they didn’t explain the return we didn’t even get anyone to show us where our truck was we had to figure it out. Very rude!

Everything here was average. They close early and stare at you instead of offering help. Very awkward for me. Glad I'm gone.

Both ladies were very helpful and professional to talk with

The manager was very understanding and helpful i loved my experience

I would use the u-haul again.

I wanted to move my stuff out of shelter 4 days after my payment was due and had to pay the full month of usage which I thought was crazy. It should have been pro rated.

The facility was clean but prior to me utilizing the storage, I noticed a loose aluminum frame hanging from the ceiling. I mentioned it to worker who was assisting me but nothing was done.

I was charged for an appliance dolly and was given a utility dolly.

Your representative was very unprofessional. She kept yawning and appeared bothered. She booked the additional storage unit at this address instead of Good Hope. I have an existing rental there.

My u-boxes were not shipped from Seattle to Milwaukee when requested. Too many extra fees for this and that. Also charged fo an extra month of rent because they could not get my stuff to me in time.

I tried reserving over phone and recieved a reserve confirmation number, however the in store persons did not find it in the system and needed to start over. They were friendly and quick.

continue to keep up the awesome customer service my experience was wonderful I was served with a smile

My whole U-Haul experience was good, I never experience anything negative. I would recommend this location and any other location to family and friends.