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Mark E.Customer Reviews for U-Haul Moving & Storage at Appleton Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly staff
John B.Amazing support and timely professional service by Gentleman who worked this weekend
Stella M.Have a broom, dustpan, and garbage container on-site so your customers can sweep out the trailers and trucks for you.
GERALD K.Not a thing
Joyce H.I rent from this several times in the past with no problems........my issue is with the truck I rented this had the little engine light on. I called the store back to informed them of engine light on and the driver's side door handle that kept off. The representative said, I should be ok, she'll make a note of it. When I brought it back , I told a different representative about engine light on and the handle.......all he said was yeah I know. If they knew I had a truck with those issues,why would they rent it out..........I was really nervous driving with the light on wondering if it going to break down. That's my only issue,never happened before. Otherwise service at that location have been pretty good.
Marva T.Thank you very much for still upholding your excellent commitment on your professionalism, customer service skills and people skills 👍 after all of your years in the business
rafael G.Some One Used My Identification Without Me Knowing How I Found Out An Email Was Sent To Me From U-Haul Moving & Storage at 7677 W Appleton Ave Milwaukee, WI 53222 I Called About The Issue An Told Them I Never Ordered A Uhaul Nor Was I There At The Uhaul Place My Understanding Every Customer Is Required To Show An Drivers License Of Who Is Driving The Vehicle Which Obviously I Was Not There I Talked To The Manager Of Uhaul An He Said One Of His Employees Type In The Wrong Number I Told The Manager Did The Employee Actually Looked At The Computer Screen And Actually Look At The ID On The Computer Screen Instead Of A Direct Answer He Rushed Me Of The Phone It Pissed Me Off No Type Of Respect Nor Apology No Nothing Almost Like The Manager Didn't Care The Manager And Employees Need Better Training To Pervent This From Happening Again Because If Not This Issue Can Cause Alot Of Problems!!!
EMMANUEL R.There was a check engine light on it ack like it was going to cut off not good
Kimberly S.None
Alexis M.The service was outstanding.
Josephine T.Customer service was very awful. We bought a lock they didn't give me a receipt then when I realized I didn't need it cause I found my storage key and bring it back they said we couldn't get the money ey back
Ryshme W.Keep ur employees happy and ur customers will be happy as well!!!
Terrance T.The manager of the facility he was really great with working with me
SHEILA P. | Overall ExperienceJohnny was very polite and helpful. Had a great attitude!
TINA P.The weekly pickup rental rate wasn't explained very well at all. Then the guy screwed up my extension. I ended up having to take the truck back on the original date.
Cedric B.Johnny was an excellent rep. Manager seemed cheerful and helpful to the employees. This location has a cramped drop off and pick up area. Drop off should be moved farther in away from street to prevent need to line up in traffic while waiting in the return line. Angle parking spaces should be in other direction to flow w parking traffic and allow car to pull just ahead of trailer for hook-up and return, which would avoid need to back w trailers in the cramped space. No trailer should be hooked up in direction that requires customer to back up to negotiate the cramped parking lot.
WILLIAM S.Tony was get and reserved a truck for me on short notice, the young lady who did the paper work was excellent. They had great customer service skills.
Erica M.Excellent customer service and the equipment was clean. Thank you
Luke C.I am very disappointed with my service today. When I reserved a Uhaul online. I had expected to received being billed only once; however this was not the case. My debit card was charged twice.
Letecia R N.Very helpful and excellent customer service
Afia A.(1) The truck will not go past 75 miles per hour and this is unsafe when traveling on higher speed highways and with 18-wheeler trucks. This issue would definitely make me hesitate to use uhaul again. (2) I returned the truck with more gas than when I rented it and was compensated but not nearly as much as I should have been. (3) Return location needs more parking spaces in their lot for customers. (4) On a positive note, the return process was quick and easy.
sherry S.keep up the good work
Jim W.Awesome team Joseph, Johnnie & Cashier
Keith W.I declined the safe tow I insurance on my reservation and quoted price did not onclude the cost. When I picked up the trailer at this location the my added it in and when questioned I was told it would be removed when I turn it in. They varied me this charge. Trailer greasey/dirt on inside of door leaving grease on matterres that touched it when it was open. Worst rental experience of uhaul trailers in a long time.
Steve S.The guy that checked in my reservation and the guy at the equipment return were really friendly and really helpful
Tim H.Need to look before calling and saying equipment was not turned in. Need better communication amongst staff
Timothy K.The customer service was poor but the Uhaul also had several used heroin syringes in the back
Laura B.Uhaul service representative was a real pleasure to work with and made the experience fun.
john B.Just Have It A bit More Organized
Tumaini M.Everyone was very professional and kind.
frank K.Johnnie's personality was amazing, love him!! John was very pleasant as well. Will definitely use this location again!
Denelle C.I rented a truck for a day. I had parked the truck after moving some stuff I parked it in the back of my house, the next day I attempted to start the truck and it wouldn't start so that wasted my time as I had to move more stuff in a short time span, road side assistance came and said it was a starter problem and all this was very time consuming, very inconvenient for me.
MONESHA E.Hello some of our items were stolen out of our uhaul storage container. Our jewelry, my husband's jackets and our tv got broken because someone took our things in the mist of someone stealing our stuff.
DELORES G.Just keep being nice and friendly.
Tammy J.The customer service is kind of trash
Ricky G.Scammers on insurance claim for Rep west the person who they send out don't come and lie and say they came to inspect and I had to settle for a lower payment when I had $5000 worth of coverage also I told Joe about rodents n smell from storage in front of mine bugs crawling out their storage smell was so bad you can smell outside before you enter storage and Joe knows that when he rented me the storage wouldn't let me use free storage certificate gave me run around also when I filed claim they lied stating I said it rained in storage so I couldn't get my amount of $5000 now I couldn't rent a truck 2times giving me a print out stating call Rep west insurance I call them they transfer me to some lady her voicemail states if you have a hold that's that
Angela D. | Overall ExperienceGet more trucks.
CARRIE G.The workers need to be trained to not hold up a line to have small conversations with customers
Diamond P.The team was kind and helpful. Attached the trailer for me and unhooked it when I returned.
Paul D.Have customer service representative check receipt before customer leaves to help them remember the items they have rented
Jon P.I always use this location and I utilize the online rsvp
Shimek C.nice smooth move . good service
Wendy W.Customer service was excellent and everyone was very polite
TAMMY M.Your manager was outstanding and helping me with picking the Right storage unit and he also was very courteous and outstanding I would recommend anyone to use you guys facility and your manager did an excellent job DFayne.
Danny F. | Overall ExperienceThe young lady was very helpful & respectfully
Kathryn G. | First ImpressionsMr Joe and staff were respectful and courageous at all times..
STEPHANIE B. | Overall ExperienceThe manager Joseph is very helpful and professional.
BRANDON H. | Overall ExperienceHours are not convenient
TYSON R. | Overall ExperienceStaff was always friendly and helpful on the phone or walk-in
Lillie D. | Overall ExperienceVery nice
barbra n. | Overall ExperienceThank you
Valequez L. | Overall ExperienceThere is an location I had my car stored at on Good hope road in Milwaukee. I wasn't pleased with the location had to move my car because location isn't secure.
Tyrone B. | Overall ExperienceJoseph Lindl was very helpful and knowledgeable with the move in!!!
MAKURRA W. | First ImpressionsThe only thing I will suggest is that once a person check in that they don’t have to keep using they key to check in and out because that can be frustrating when you moving things so that’s something that should change
ROCHELLE P. | Overall ExperienceI moved my stuff out of storage early due to the incompetent employee's and a mice infestation problem. There were mice crawling on and in my boxes when I went in. I took video of all the mouse feces.
Dawn B. | Overall ExperienceOnly con, storage is a little expensive.
Maria a. | First ImpressionsEveryone was nice polite and respectful and friendly
STEPHANIE B. | First ImpressionsThe two gentlemen, Samuel and I forgot the other man’s name, but they were polite, professional, knowledgeable, honest, and funny. Even though they cracked a few jokes they still did their job in a timely manner, made me laugh, and felt secure about keeping my belongings there. Even when I came back the other staff members were professional and polite.
Mechelle A. | First ImpressionsPrice a little high...
alice k. | First ImpressionsVery good and well use again if I have too
Shundra J. | Overall ExperienceGreat job.
Diamond M. | First ImpressionsNo complaints love the service and i would recommend to friends and family
PEDRO R. | Overall ExperienceLove the work and love the enthusiastic measures they took to provide me with the best comfort to get to my next home thanks you guys been a great help . Mr. Moore
Antay M. | Overall ExperienceThe manager there has excellent people skill and customer service skill as well. Also, his staff alway spoke when I came in there place of business and made me feel comfortable to ask a question
SHERVILLE P. | Overall ExperienceNo problems at all Staff friendly and knowledgeable
barbra n. | First ImpressionsUhaul online service is the way to go!!
Theresa B. | First ImpressionsThe staff was very friendly & helpful, anytime I had a question or concern about my storage unit they were always there to help .
Asia W. | Overall ExperienceThe manager joe is very polite very professional this is a 5 star and more manager I wish I could add more star
Nicaeli H. | Overall ExperienceThank you so much for helping me with my move you are greatly appreciated.
Denise S. | Overall ExperienceSamuel Davis Jr. helped me so much! I want to thank him especially for making the process fast easy and affordable!
Davon M. | Overall ExperienceThe facility was very nice and so were all the staff. Unfortunately after moving in all of my belongings the door was broken, but they were right there to fix it.
Denise M. | First ImpressionsI was very satisfied with customer service property and convenience
Glenda D. | Overall ExperienceVery good service
Leonard M. | Overall ExperienceGood customer service
Tiffany J. | First ImpressionsI like that they made sure everything was good and that we are happy I'm so happy that we made the right choice thanks so much.
Gladys B. | First ImpressionsStaff very helpful. Although, in my eighty's,staff helped put my items in storage. Later, moved them back out for me.
Kathleen F. | Overall ExperienceGreat service the morning manager team was awesome
regina h. | Overall ExperienceThey where very helpful
Sheena E. | First ImpressionsEntered the premises on Appleton service right away, staff professional and courteous will definitely recommend to family and friends. Good job
regina h. | First ImpressionsVery friendly and nice overall excellent
STEPHANIE H. | Overall ExperienceGood job
Ashley B. | Overall ExperienceThey were giving me a hard time about gettin my deposit back because they didn’t explain the return we didn’t even get anyone to show us where our truck was we had to figure it out. Very rude!
sharrieff p. | Overall ExperienceEverything here was average. They close early and stare at you instead of offering help. Very awkward for me. Glad I'm gone.
Marika M. | Overall ExperienceBoth ladies were very helpful and professional to talk with
Senethea T. | First ImpressionsThe manager was very understanding and helpful i loved my experience
IESHA M. | First ImpressionsI would use the u-haul again.
Tanya E. | Overall ExperienceI wanted to move my stuff out of shelter 4 days after my payment was due and had to pay the full month of usage which I thought was crazy. It should have been pro rated.
Damon J. | Overall ExperienceThe facility was clean but prior to me utilizing the storage, I noticed a loose aluminum frame hanging from the ceiling. I mentioned it to worker who was assisting me but nothing was done.
Tia J. | Overall ExperienceI was charged for an appliance dolly and was given a utility dolly.
natasha w. | ReservationYour representative was very unprofessional. She kept yawning and appeared bothered. She booked the additional storage unit at this address instead of Good Hope. I have an existing rental there.
Feryl W. | ReservationMy u-boxes were not shipped from Seattle to Milwaukee when requested. Too many extra fees for this and that. Also charged fo an extra month of rent because they could not get my stuff to me in time.
Peter C. | Overall ExperienceI tried reserving over phone and recieved a reserve confirmation number, however the in store persons did not find it in the system and needed to start over. They were friendly and quick.
Lisa G. | Reservationcontinue to keep up the awesome customer service my experience was wonderful I was served with a smile
Doris M. | Overall ExperienceMy whole U-Haul experience was good, I never experience anything negative. I would recommend this location and any other location to family and friends.
MONICA L. | Overall Experience