Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keneth went above and beyond during a time of need. I really appreciate his customer service skills. Thank you!
TIERRA H
Rating:
5.0
Customer did not leave a comment.
LISA G
Rating:
5.0
Good experience.
SCOTT P
Rating:
5.0
Customer did not leave a comment.
ANTHONY B
Rating:
3.0
Initially gave us the wrong trailer. It is a scam that you rent trailers and do not give straps. Also, since Uhaul messed up me reservation, Ib was not given the discount on the trailer rental like I had in the reservation I did. When asked about it, was told its a deposit. No it wasn't!
Jennifer B
Rating:
5.0
Customer did not leave a comment.
TYNEISHA J
Rating:
4.0
Decent location and friendly environment.
DAVID N
Rating:
3.0
Customer did not leave a comment.
DAYTON R
Rating:
5.0
Customer did not leave a comment.
LUIS M
Rating:
5.0
Customer did not leave a comment.
GEORGE H
Rating:
5.0
Customer did not leave a comment.
CARLOS G
Rating:
3.0
The lobby smelled really bad
PHILLIS C
Rating:
5.0
Customer did not leave a comment.
BYRANT L
Rating:
1.0
I did not request the $30 safe movers
Briyonna L
Rating:
5.0
This location is clean and professionally run.
Will be renting from hear from now on.
SCOTT P
Rating:
5.0
Customer did not leave a comment.
JIMMY C
Rating:
2.0
I was redirected to a different location, much farther than the store I scheduled to pick up at.
The representatives were rude and slow.
NICHELLE M
Rating:
5.0
Nothing at all you guys are doing an amazing job thank you
ALBERT H
Rating:
4.0
Customer did not leave a comment.
DEBORAH M
Rating:
5.0
The young man that took care of me when I came to pick up my rental, was pleasant, professional and knowledgeable
GLORIA H
Rating:
5.0
Y’all was kind and friendly very helpful. I didn’t have no problem at all. It actually went well.
Albert G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ROBERT T
Rating:
5.0
Customer did not leave a comment.
DIMITIRUS P
Rating:
1.0
The bastard at the counter was lazy on unhelpful, Patrice was worse; streritypical culture attitude, unprofessional and rude. She even got snarky with another uhaul representative. This location is definitely the indigitive of the black experience.
Freda B
Rating:
5.0
The gentleman who assisted me with renting my truck was very friendly and helpful.
STACEY G
Rating:
5.0
Thank you so much for assisting during the Milwaukee Flood! Everyone in-person and on the phone was so nice which really helped during the tragedy! Thank you and we patronize again as well as pass the word 💙
Markia H
|
Overall Experience
Rating:
1.0
At this location the customer service always sucks. They hire the wrong people to be in customer service. Would not recommend and definitely won't use this location in the future
EBONY B
Rating:
4.0
I was treated with respect and kindness when I entered the building and I have always gone to this location
GARY D
Rating:
1.0
Customer did not leave a comment.
NITZA G
Rating:
3.0
It was semi clean. The floors was clean and cupholders weren’t but y’all trucks drive horrible like something is wrong with the transmission and that’s the second time I had a truck that was like that. I made reservations. truck ready I was in and out give you an excellent on that but the overall on the truck itself drives terrible
VERONICA N
Rating:
5.0
Have used this location multiple times. Always good service and speedy check out.
Jasmine S
Rating:
5.0
Customer did not leave a comment.
LUCY T
Rating:
5.0
Customer did not leave a comment.
DANIELLE W
Rating:
5.0
Manager was very courteous and made sure we had what we needed. He made our day easier.
SHANTEL R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
DONTRAY T
Rating:
4.0
The tow dolly lights was not functioning probably
ARTHUR B
Rating:
4.0
Customer did not leave a comment.
GREGORY O
Rating:
3.0
Although renting the truck was easy and hassle free. Returning it was a nightmare. I did the after hours return on the app. It took over 30 minutes. It kept making me submit and resubmit photos of the truck. I couldn’t move on to the next step. I also have yet to receive my refund.
LASHELL T
Rating:
1.0
I rented a pickup truck online from the Milwaukee/Appleton Ave location. The rental contract was in my name and I paid with my credit card and received a contract showing a zero balance. I am disabled and do not drive, so I added an additional driver and it received a message that he would need to present a valid DL and a second form of ID (ie a credit card). From When he returned the truck, they changed the rental contract into his name and charged his credit card, without my or his authorization. When I called, the General Manager, he said he didn't know what the online rental say and he coul could not refund my friend's card angdvvcga
MICHAEL K
Rating:
5.0
Customer did not leave a comment.
LARRY J
Rating:
4.0
Na
LARRY B
Rating:
4.0
Customer did not leave a comment.
KIARA A
Rating:
5.0
Excellent service and friendly service. No wonder why they were packed.
MARITHA G
Rating:
5.0
Customer did not leave a comment.
Charlotte H
|
Overall Experience
Rating:
5.0
The customer service was outstanding their were actually 5 of us returning U-Hauls at one time I thought oh boy I'll be here all day but that was not the case the staff worked together to get us all checked in in a timely manner I was extremely impressed
PAULA C
Rating:
5.0
Customer did not leave a comment.
WILLIAM B
Rating:
3.0
Yes, the truck was clean, but as far as maintained, no it was not maintained blown out speaker also to a blown out headlight as well. It was not inspected when we had gotten the truck. The employer told me before we got the truck. It was already inspected. No, it wasn’t. We were traveling from Milwaukee, Wisconsin to Illinois Chicago. We definitely got pulled over by the police because of one headlight.
TERRANCE J
Rating:
3.0
Customer did not leave a comment.
TERESA G
Rating:
4.0
Customer did not leave a comment.
PhilorPatricia M
Rating:
1.0
I was being charged for miles I didn't put on rental van. 200 miles which impossible when I didn't even go over 20 miles
KAWAUNIS H
Rating:
3.0
Customer did not leave a comment.
KEVIN B
Rating:
3.0
This location was an alternate site due to the equipment that I was supposed to pick up was not in working order, as the trailer light hookup had 2 broken wires. This was a disappointment seeing as I had reserved this equipment in advance and do not understand how this could have occurred. Not this locations fault, but should have been avoidable. And this location was out of my way and delayed my packing.
Thomas K
Rating:
5.0
Customer did not leave a comment.
VINCENT P
Rating:
5.0
Make it easier to find the return info, for when you are closed.
ANTHONY B
Rating:
4.0
Customer did not leave a comment.
SHARLANE B
Rating:
5.0
Customer did not leave a comment.
DONNA J
|
First Impressions
Rating:
5.0
The employees was very helpful and cool
ANTOINE M
Rating:
5.0
Appreciate prompt and courteous service
CARLOTTA S
Rating:
5.0
Customer did not leave a comment.
DOMINIC L
Rating:
4.0
Wasn’t the location that was a problem but I had to change my reservation 3 different times to even get a truck from this location.
CHELSEA W
Rating:
2.0
Customer did not leave a comment.
KARI T
Rating:
5.0
LOVED LOVED LOVED the customer service! The man that checked me in was clear and concise but also light hearted and humorous. Overall the most chill group of workers I’ve met in a while!!!
KAILA G
Rating:
5.0
The customer service team was friendly, professional, and very helpful throughout the entire process. Also the general manager was extremely helpful
JAQUISE D
|
First Impressions
Rating:
4.0
Have used the Appleton Ave, location many times this year, always have what I need. The price of their Trailers is what I like the most. Will continue to use them.
WILLIE F
Rating:
5.0
Very helpful staff.
ELLETTRA W
Rating:
3.0
Better customer service from short white man
AALISHA M
Rating:
5.0
Customer did not leave a comment.
EDWARD S
Rating:
5.0
Nothing everything was great !!! Best customer service ty !
SHAWANDA H
Rating:
5.0
Customer did not leave a comment.
Takeeta R
Rating:
5.0
Thank you
luciana t
|
First Impressions
Rating:
5.0
good team at this store
JOHN B
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER S
Rating:
5.0
Customer did not leave a comment.
JOHN B
Rating:
4.0
Customer did not leave a comment.
RICHARD H
Rating:
5.0
The employee Kenneth helped me set up the app and explained everything to to me with my pros and cons and gave the best truck he knew that was gonna get the right job done. I recommend 76th site to anyone except that east capital that just do the paper work and throw you to the wolves and take unexpected fees out your money even when you call corporate on them they still won’t honor what they say what they did wrong I will never recommend going on east capital unless you want them to snatch hundreds of dollars off your card because they have access to it. I pray they get new employees down there or just shut them down all together
SHENETTE J
Rating:
3.0
I reserved a dolly and a furniture mover and neither were there when I picked up the truck.
CHRISTINE M
Rating:
5.0
Customer did not leave a comment.
ADMIR M
Rating:
5.0
This location, 76th & Appleton Ave. have always been friendly, and helpful even dealing with frustrated customers or people's trouble with trailers, they always show a professional manner. I have been using them for years, when family and friends move.
Thank you U-Haul Moving & Storage at Appleton Ave
Well done as usual.
JAMES D
Rating:
5.0
Customer did not leave a comment.
DOROTHY E
Rating:
5.0
Customer did not leave a comment.
DANIELLE T
Rating:
1.0
Better staff people who actually want to work n help customers n staff members who are going to remember and or put in the notes when they give permission for customers to extend the rental time n tell the customers it’s free but yet still go and double charge em
MARISELA S
Rating:
5.0
He was very knowledgeable and helpful and when I didn’t understand something, he took his time to break it down to me and I really appreciate it. I would definitely recommend this U-Haul company to anyone that ask.
RODNEY B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MONIFA M
Rating:
5.0
That was the most pleasant Uhaul experience I have ever had. Thank you.
BRIAN S
Rating:
5.0
Customer did not leave a comment.
JIMMIE J
Rating:
1.0
Customer did not leave a comment.
MICHAEL W
Rating:
5.0
Customer did not leave a comment.
JAMAL R
Rating:
5.0
Customer did not leave a comment.
JANICE S
|
Overall Experience
Rating:
5.0
The manager at this location went over and beyond to try to help me by letting me know I was wrongfully charged and I was never should have been booked for a one way if I was in town rental
Crystal C
Rating:
3.0
Customer did not leave a comment.
Rhiannon H
Rating:
4.0
Customer did not leave a comment.
Taguila T
Rating:
5.0
Customer did not leave a comment.
SHERALDINE W
|
First Impressions
Rating:
5.0
Everything was satisfactory as every time Ive ever needed the service . Thank you for your polite courteous and fast transaction. 😊
RENA W
Rating:
5.0
Very fast and friendly service
VICTOR C
Rating:
4.0
Customer did not leave a comment.
Nicholas H
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
CASSANDRA H
Rating:
1.0
Over charged van was very dirty look to be dog or cat hair all over the seats dashboard and streeing wheel was very sticky
SONIA R
Rating:
5.0
Customer did not leave a comment.
ROBERT O
Rating:
5.0
Customer did not leave a comment.
CHARITA L
Rating:
1.0
The workers are rude and do not make you a priority when you walk in. One saw me and pointed to the phone instead of just saying “I’ll be with you in just a moment” which I’ve parked is CS long enough to know it’s not hard to mute for a second to acknowledge another customer. They act like you’re supposed to know what to do and not everyone does this was only my second time using the service and I went to the location on Wisconsin and had no issues with customer service or fees. This location needs to be trained in customer service or something they’re all rude as fuck. You need to have all the extra fees and shit on the website at checkout. $100 hold is ridiculous.
IVY W
Rating:
5.0
Staff was very friendly and helpful!
Nicole D
Rating:
3.0
We rented a one way truck from Dallas to here and also rented a storage unit. I left a pair of $300 sunglasses in the truck and they never made to the lost and found and I never got them back. I know it was my fault for leaving them but it’s not cool for an employee to pocket them… we also rented a truck once we got our apartment and the front of the truck had an awful smell in it.
CAMERON G
Rating:
5.0
Customer did not leave a comment.
ANNAMARIE M
Rating:
5.0
Customer did not leave a comment.
JOHN C
Rating:
5.0
Customer did not leave a comment.
MICHAEL W
Rating:
5.0
Customer did not leave a comment.
DAVID W
Rating:
5.0
Nothing
WILLIAM M
Rating:
5.0
Customer did not leave a comment.
CLEAVERA H
Rating:
5.0
Customer did not leave a comment.
BOHANNANN C
Rating:
4.0
I had to wait longer than appointment time for the tech to finish another car. However, he greeted me in advance. Informed me that it would be a little longer as he was finishing up on another customer’s car.
James N
Rating:
3.0
Staff unprofessional and lazy. This uhauls customer service was horrible and I've rented numerous times this year and it's a sh!t show everytime!
Willie C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charlotte H
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
JEROME J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jeffrey w
|
First Impressions
Rating:
3.0
The supervisor Mr. Michael, was very rude. He was the one who rented me a storage and the storage was already in use. I picked another unit and had to pay another amount. I was told that the first amount I paid one the first storage unit would be returned back to my debit card, the money was never returned. His attitude shows me that he may not be as honest as he pretends.
GREGORY W
|
Overall Experience
Rating:
5.0
The staff person was very friendly and professional. Very knowledgeable with the unit measurements.
Nina W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jaron P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
REMOSHIA D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Gabrielle H
|
First Impressions
Rating:
1.0
I do not recommend this location at all! Staff is beyond rude and disrespectful all the way to the management. Staff needs to be trained on customer service, social skills, and U-Hauls policies and procedures. 0/10
Terry R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James t
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CIERA E
|
Overall Experience
Rating:
5.0
I love The customer service. They were wonderful people. Keep up the great work.
CYNTHIA C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Larry C
|
Overall Experience
Rating:
5.0
Joe help us greatly with his kind service.
VICKI H
|
Overall Experience
Rating:
3.0
If it wasn’t for the rat problem I would recommend this place. Fortunately, I didn’t have food in my storage but, you can tell by all the droppings and blood that rats were there!
Besides that, the staff were really nice and courteous. My most precious memories were stored an intact. A few bites on my furniture but otherwise it could’ve been worse! Thanks.
rieva a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JIMMY W
|
Overall Experience
Rating:
5.0
joe mike an sam was really nice information an helpful yes i will return thanks guys
MICHAEL C
|
Overall Experience
Rating:
5.0
Very polite and friendly inconvenient thank you
CYNTHIA C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dajhi B
|
Overall Experience
Rating:
1.0
Very disappointed, I was only a reference, but yet you bothered me about the person that I brought there from my church had not paid and went to delinquent, but don’t bother a person that’s emergency status only. I did not even know that older woman she’s just somebody in my church cause I’m a minister.
lemmie w
|
Overall Experience
Rating:
4.0
I had a great experience and would highly recommend
BRUCE N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MAIYAH T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jasmine H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JIMMY W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Latrisha M
|
Overall Experience
Rating:
5.0
Thank you
BOBBIE H
|
First Impressions
Rating:
5.0
All staff are awesome! Thankful they were able to help me! Joe is definitely a great team leader!!!
LISA E
|
Overall Experience
Rating:
5.0
Very good service!
DENISE E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Javontay J
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
BRITTNEY A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michelle G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
freda d
|
Overall Experience
Rating:
3.0
If truck is finished early, why not give a credit?
BOBBIE M
|
First Impressions
Rating:
3.0
I think that , if a person is moving out 6dsys after the due date.. AThe customer should not be charged for a whole nother month , they only have pay a portion of the monthly payment
FIVANDRETTA M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
eric g
|
Overall Experience
Rating:
5.0
Thanks 😊
Doristeen B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ronald s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TAMIA T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHERRY C
|
Overall Experience
Rating:
1.0
This facility was my worst Uhaul storage experience. On move-out I had to pay for an extra cargo can rental because the gate was NOT functional until ~ 5 pm on 3/24/24. On 11 different storage access days, I had difficulty gaining timely access to my unit. Sometimes not at all, sometimes it took excess of 30 minutes. Eventual access required multiple attempts, driving in and out of gate to trouble shoot door access error telling me I wasn’t checked in. This facility also had NO gate remote openers available, so this required exiting and re-entering my vehicle in snowy, cold Wisconsin weather. I moved out of this facility and into a different storage facility. An attempt to have the site manager proactively trouble shoot this KNOWN inconvenience and possibly compensate me for the same, lead to him being rude and disrespectful with me, the customer, on the phone. I will recommend Uhaul to someone; But DEFINITELY NOT this 76th & Appleton location.
therease t
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Rebecca A
|
Overall Experience
Rating:
1.0
I had to leave furniture because of mice dropping.
erick l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ZEMON H
|
First Impressions
Rating:
4.0
Just to recommend a little something for each storage if you get some tomcat poison and put in there or have the people that’s leasing the storage to buy some and put it in there before they put their furniture in there It will keep rotten out of the storage. Thank you. Have a wonderful day.
jacquelyn b
|
Overall Experience
Rating:
4.0
Your staff was very helpful. Knowledgeable had a good experience.
LARRY M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kesha w
|
Overall Experience
Rating:
4.0
They still need to make more room for entrance, I couldn't get into the lot because other customers would block the entrance, also too many uhaul trucks blocking the gate entrance to the storage units. I was blocked twice, wasting about 25 minutes for customers to move and get access to the gate due to customer car/truck blockage! Other than that customer service great! I appreciated their help!
MELISSA H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ernest F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lorenzo R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JONATHAN P
|
First Impressions
Rating:
1.0
10/10 would not recommend
Jasmine L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amanda B
|
Overall Experience
Rating:
5.0
I will look forward to moving some boxes 📦 in on Monday 8/7/ 23 o.k. I'II see ya then o.k.
ramona m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patrice J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chastity A
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Mary F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHERRY C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARSHALL N
|
Overall Experience
Rating:
4.0
Helpful
Donnell L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Walter M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRIAN C
|
Overall Experience
Rating:
1.0
Rats got in my leather couch it was rat feces, and urine on the inside of my couch. And there were nothing that you guys did about it. I lost my couch to rats!
Chantelle C
|
Overall Experience
Rating:
5.0
Staff was very friendly and very helpful
AMANDA E
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Raynejakell T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Raynejakell T
|
First Impressions
Rating:
5.0
Joe was welcoming, also professional and will be missed. Thank you U- Haul ! Thank you Joe !
Shanika H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Terry B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JANIKA B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Samuel D
|
First Impressions
Rating:
5.0
The experience was great & the service was always exceptional
BERNADINE C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LUCY D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
jeffery h
|
First Impressions
Rating:
5.0
Joe (supervisor) was the best.y only suggest is getting better ways to eliminate the rats
KENNETTA B
|
Overall Experience
Rating:
5.0
The management and shaff in my opinion on Appleton in Milwaukee is the best in the city of Milwaukee.
Very helpful and caring at all times, yes indeed I highly
Recommen family and friends! The manager runs a very professional business for the community.
Gerald B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Maria a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Karen H
|
Overall Experience
Rating:
5.0
Love this location
tawana l
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carol H
|
First Impressions
Rating:
5.0
Nice and polite
Stephanie B
|
Overall Experience
Rating:
5.0
The staff are so friendly. They understand the stress of moving, so they go out of there way to make your storage experience easy.
CANDI M
|
Overall Experience
Rating:
5.0
Joe was very helpful, and professional. Always on-site and ready to assist myself, and other customers with Uhaul products, and concerns.
Drapondra F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Evan B
|
Overall Experience
Rating:
5.0
The manager of the facility he was really great with working with me
SHEILA P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Evan B
|
First Impressions
Rating:
2.0
Scammers on insurance claim for Rep west the person who they send out don't come and lie and say they came to inspect and I had to settle for a lower payment when I had $5000 worth of coverage also I told Joe about rodents n smell from storage in front of mine bugs crawling out their storage smell was so bad you can smell outside before you enter storage and Joe knows that when he rented me the storage wouldn't let me use free storage certificate gave me run around also when I filed claim they lied stating I said it rained in storage so I couldn't get my amount of $5000 now I couldn't rent a truck 2times giving me a print out stating call Rep west insurance I call them they transfer me to some lady her voicemail states if you have a hold that's that
Angela D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
stanley m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chantell L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
CHARLOTTE S
|
Overall Experience
Rating:
5.0
Your manager was outstanding and helping me with picking the Right storage unit and he also was very courteous and outstanding I would recommend anyone to use you guys facility and your manager did an excellent job DFayne.
Danny F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DELORES N
|
Overall Experience
Rating:
5.0
The young lady was very helpful & respectfully
Kathryn G
|
First Impressions
Rating:
5.0
Mr Joe and staff were respectful and courageous at all times..
STEPHANIE B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mattie L
|
Overall Experience
Rating:
5.0
The manager Joseph is very helpful and professional.
BRANDON H
|
Overall Experience
Rating:
3.0
Hours are not convenient
TYSON R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mechelle A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Freda D
|
Overall Experience
Rating:
3.0
Staff was always friendly and helpful on the phone or walk-in
Lillie D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Robert B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Calandra H
|
Overall Experience
Rating:
3.0
Very nice
barbra n
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Brenda L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LAKESHA W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
AQUILUS M
|
First Impressions
Rating:
5.0
Thank you
Valequez L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mattie L
|
First Impressions
Rating:
5.0
There is an location I had my car stored at on Good hope road in Milwaukee. I wasn't pleased with the location had to move my car because location isn't secure.
Tyrone B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
precious k
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Tiesha J
|
Overall Experience
Rating:
5.0
Joseph Lindl was very helpful and knowledgeable with the move in!!!
MAKURRA W
|
First Impressions
Rating:
5.0
The only thing I will suggest is that once a person check in that they don’t have to keep using they key to check in and out because that can be frustrating when you moving things so that’s something that should change
ROCHELLE P
|
Overall Experience
Rating:
1.0
I moved my stuff out of storage early due to the incompetent employee's and a mice infestation problem. There were mice crawling on and in my boxes when I went in. I took video of all the mouse feces.
Dawn B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
La M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ernest F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lillie D
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Dawn B
|
First Impressions
Rating:
4.0
Only con, storage is a little expensive.
Maria a
|
First Impressions
Rating:
5.0
Everyone was nice polite and respectful and friendly
STEPHANIE B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brittnee C
|
Overall Experience
Rating:
5.0
The two gentlemen, Samuel and I forgot the other man’s name, but they were polite, professional, knowledgeable, honest, and funny. Even though they cracked a few jokes they still did their job in a timely manner, made me laugh, and felt secure about keeping my belongings there. Even when I came back the other staff members were professional and polite.
Mechelle A
|
First Impressions
Rating:
4.0
Price a little high...
alice k
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gladys B
|
Overall Experience
Rating:
5.0
Very good and well use again if I have too
Shundra J
|
Overall Experience
Rating:
5.0
Great job.
Diamond M
|
First Impressions
Rating:
5.0
No complaints love the service and i would recommend to friends and family
PEDRO R
|
Overall Experience
Rating:
5.0
Love the work and love the enthusiastic measures they took to provide me with the best comfort to get to my next home thanks you guys been a great help . Mr. Moore
Antay M
|
Overall Experience
Rating:
5.0
The manager there has excellent people skill and customer service skill as well. Also, his staff alway spoke when I came in there place of business and made me feel comfortable to ask a question
SHERVILLE P
|
Overall Experience
Rating:
5.0
No problems at all
Staff friendly and knowledgeable
barbra n
|
First Impressions
Rating:
4.0
Uhaul online service is the way to go!!
Theresa B
|
First Impressions
Rating:
5.0
The staff was very friendly & helpful, anytime I had a question or concern about my storage unit they were always there to help .
Asia W
|
Overall Experience
Rating:
5.0
The manager joe is very polite very professional this is a 5 star and more manager I wish I could add more star
Nicaeli H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Vivian H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lisa G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jasmine M
|
Overall Experience
Rating:
5.0
Thank you so much for helping me with my move you are greatly appreciated.
Denise S
|
Overall Experience
Rating:
5.0
Samuel Davis Jr. helped me so much! I want to thank him especially for making the process fast easy and affordable!
Davon M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tim V
|
First Impressions
Rating:
5.0
The facility was very nice and so were all the staff. Unfortunately after moving in all of my belongings the door was broken, but they were right there to fix it.
Denise M
|
First Impressions
Rating:
5.0
I was very satisfied with customer service property and convenience
Glenda D
|
Overall Experience
Rating:
5.0
Very good service
Leonard M
|
Overall Experience
Rating:
4.0
Good customer service
Tiffany J
|
First Impressions
Rating:
5.0
I like that they made sure everything was good and that we are happy I'm so happy that we made the right choice thanks so much.
Gladys B
|
First Impressions
Rating:
5.0
Staff very helpful. Although, in my eighty's,staff helped put my items in storage. Later, moved them back out for me.
Kathleen F
|
Overall Experience
Rating:
5.0
Great service the morning manager team was awesome
regina h
|
Overall Experience
Rating:
5.0
They where very helpful
Sheena E
|
First Impressions
Rating:
5.0
Entered the premises on Appleton service right away, staff professional and courteous will definitely recommend to family and friends. Good job
regina h
|
First Impressions
Rating:
5.0
Very friendly and nice overall excellent
Stephanie H
|
Overall Experience
Rating:
5.0
Good job
Ashley B
|
Overall Experience
Rating:
2.0
They were giving me a hard time about gettin my deposit back because they didn’t explain the return we didn’t even get anyone to show us where our truck was we had to figure it out. Very rude!
sharrieff p
|
Overall Experience
Rating:
3.0
Everything here was average. They close early and stare at you instead of offering help. Very awkward for me. Glad I'm gone.
Marika M
|
Overall Experience
Rating:
5.0
Both ladies were very helpful and professional to talk with
Senethea T
|
First Impressions
Rating:
5.0
The manager was very understanding and helpful i loved my experience
IESHA M
|
First Impressions
Rating:
5.0
I would use the u-haul again.
Tanya E
|
Overall Experience
Rating:
4.0
I wanted to move my stuff out of shelter 4 days after my payment was due and had to pay the full month of usage which I thought was crazy. It should have been pro rated.
Damon J
|
Overall Experience
Rating:
3.0
The facility was clean but prior to me utilizing the storage, I noticed a loose aluminum frame hanging from the ceiling. I mentioned it to worker who was assisting me but nothing was done.
Tia J
|
Overall Experience
Rating:
1.0
I was charged for an appliance dolly and was given a utility dolly.
natasha w
|
Reservation
Rating:
1.0
Your representative was very unprofessional. She kept yawning and appeared bothered. She booked the additional storage unit at this address instead of Good Hope. I have an existing rental there.
Feryl W
|
Reservation
Rating:
2.0
My u-boxes were not shipped from Seattle to Milwaukee when requested. Too many extra fees for this and that. Also charged fo an extra month of rent because they could not get my stuff to me in time.
Peter C
|
Overall Experience
Rating:
3.0
I tried reserving over phone and recieved a reserve confirmation number, however the in store persons did not find it in the system and needed to start over. They were friendly and quick.
Lisa G
|
Reservation
Rating:
5.0
continue to keep up the awesome customer service my experience was wonderful I was served with a smile
Doris M
|
Overall Experience
Rating:
5.0
My whole U-Haul experience was good, I never experience anything negative. I would recommend this location and any other location to family and friends.
