Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The guy that checked in my reservation and the guy at the equipment return were really friendly and really helpful
Tim H.
Rating:
3.0
Need to look before calling and saying equipment was not turned in. Need better communication amongst staff
Timothy K.
Rating:
2.0
The customer service was poor but the Uhaul also had several used heroin syringes in the back
Laura B.
Rating:
3.0
Customer did not leave a comment.
THERESA B.
Rating:
5.0
Customer did not leave a comment.
Maurice M.
Rating:
5.0
Customer did not leave a comment.
JonathanJack W.
Rating:
5.0
Customer did not leave a comment.
Lorita M.
Rating:
5.0
Uhaul service representative was a real pleasure to work with and made the experience fun.
john B.
Rating:
5.0
Just Have It A bit More Organized
Tumaini M.
Rating:
5.0
Customer did not leave a comment.
David S.
Rating:
5.0
Customer did not leave a comment.
Danielle F.
Rating:
5.0
Customer did not leave a comment.
Beverly H.
Rating:
3.0
Customer did not leave a comment.
James K.
Rating:
5.0
Everyone was very professional and kind.
frank K.
Rating:
5.0
Customer did not leave a comment.
Ti'teana L.
Rating:
5.0
Customer did not leave a comment.
Nancy F.
Rating:
5.0
Johnnie's personality was amazing, love him!! John was very pleasant as well. Will definitely use this location again!
Denelle C.
Rating:
3.0
I rented a truck for a day. I had parked the truck after moving some stuff I parked it in the back of my house, the next day I attempted to start the truck and it wouldn't start so that wasted my time as I had to move more stuff in a short time span, road side assistance came and said it was a starter problem and all this was very time consuming, very inconvenient for me.
MONESHA E.
Rating:
2.0
Hello some of our items were stolen out of our uhaul storage container. Our jewelry, my husband's jackets and our tv got broken because someone took our things in the mist of someone stealing our stuff.
DELORES G.
Rating:
3.0
Customer did not leave a comment.
Jessica F.
Rating:
5.0
Customer did not leave a comment.
DUANE M.
Rating:
4.0
Customer did not leave a comment.
Tyrone J.
Rating:
5.0
Just keep being nice and friendly.
Tammy J.
Rating:
5.0
Customer did not leave a comment.
Paul G.
Rating:
5.0
Customer did not leave a comment.
TERRESA L.
Rating:
5.0
Customer did not leave a comment.
Darnell B.
Rating:
5.0
Customer did not leave a comment.
Hiram L.
Rating:
4.0
Customer did not leave a comment.
Bruce R.
Rating:
5.0
Customer did not leave a comment.
Tamara S.
Rating:
5.0
Customer did not leave a comment.
Shanese P.
Rating:
3.0
Customer did not leave a comment.
Chauncey H.
Rating:
5.0
Customer did not leave a comment.
Desilu A.
Rating:
3.0
The customer service is kind of trash
Ricky G.
Rating:
2.0
Scammers on insurance claim for Rep west the person who they send out don't come and lie and say they came to inspect and I had to settle for a lower payment when I had $5000 worth of coverage also I told Joe about rodents n smell from storage in front of mine bugs crawling out their storage smell was so bad you can smell outside before you enter storage and Joe knows that when he rented me the storage wouldn't let me use free storage certificate gave me run around also when I filed claim they lied stating I said it rained in storage so I couldn't get my amount of $5000 now I couldn't rent a truck 2times giving me a print out stating call Rep west insurance I call them they transfer me to some lady her voicemail states if you have a hold that's that
Angela D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PAMELA T.
Rating:
5.0
Get more trucks.
CARRIE G.
Rating:
5.0
Customer did not leave a comment.
stanley m.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Chloe W.
Rating:
4.0
The workers need to be trained to not hold up a line to have small conversations with customers
Diamond P.
Rating:
5.0
Customer did not leave a comment.
Carrie D.
Rating:
5.0
The team was kind and helpful. Attached the trailer for me and unhooked it when I returned.
Paul D.
Rating:
4.0
Have customer service representative check receipt before customer leaves to help them remember the items they have rented
Jon P.
Rating:
5.0
Customer did not leave a comment.
DELORIS H.
Rating:
4.0
Customer did not leave a comment.
Jeffrey W.
Rating:
5.0
I always use this location and I utilize the online rsvp
Shimek C.
Rating:
5.0
Customer did not leave a comment.
shyanne H.
Rating:
5.0
Customer did not leave a comment.
AMY F.
Rating:
4.0
Customer did not leave a comment.
DESILU M.
Rating:
5.0
Customer did not leave a comment.
melissa W.
Rating:
5.0
Customer did not leave a comment.
Karen H.
Rating:
5.0
Customer did not leave a comment.
manessa S.
Rating:
5.0
nice smooth move . good service
Wendy W.
Rating:
5.0
Customer service was excellent and everyone was very polite
TAMMY M.
Rating:
5.0
Customer did not leave a comment.
SARAH A.
Rating:
5.0
Customer did not leave a comment.
Scott B.
Rating:
3.0
Fill gas tank before next customer.
Mary M.
Rating:
3.0
Truck did have some flaws and should of been gassed but they made good on gas situation.
Scott Z.
Rating:
5.0
Customer did not leave a comment.
Melissa N.
Rating:
1.0
Waited 39 minutes to return truck rediciouls and I miss my appointment so upset take my business elsewhere
ELIJAH H.
Rating:
5.0
Customer did not leave a comment.
TASHA L.
Rating:
5.0
Customer did not leave a comment.
Camille P.
Rating:
5.0
Broom in truck.
DARRYL V.
Rating:
2.0
Ensure that total is fully satisfied, vehicle is inspected properly before and after use.
I went in to see total cost after returning vehicle, was given price after supposed inspection of returned vehicle, to get called about 30 mins after leaving office and confirming payment to be told there was severe damage to roof of truck... HOW IS THIS POSSIBLE???
Frederick M.
Rating:
5.0
Customer did not leave a comment.
Matthew W.
Rating:
5.0
good customer service
Dianne P.
Rating:
1.0
I left my wallet on the counter. No one called to let me know if it was found or not
Shekita B.
Rating:
5.0
Customer did not leave a comment.
Chantell L.
|
Overall Experience
Rating:
4.0
The location had a not fresh SCENT. I am not sure if it was coming from the restroom or something else but that would be a recommendation from me
Laticia R.
Rating:
5.0
Customer did not leave a comment.
SATARA S.
Rating:
5.0
Customer did not leave a comment.
Daral K.
Rating:
5.0
Customer did not leave a comment.
Zahettah W.
Rating:
2.0
The van was so dirty not sanitized and should've been
SHARITA L.
Rating:
5.0
Representative who assisted with rental was excellent.
ALISA S.
Rating:
4.0
Customer did not leave a comment.
JEFFREY H.
Rating:
5.0
Keep doing, the great work that you are doing. Thanks so very much, my experience at your store has been a great experience I was able to change my life to the fullest with the services your store has provided.
Thanks 👍.
WENDY L.
Rating:
1.0
Customer did not leave a comment.
DERICIA A.
Rating:
3.0
Hire someone to just answer the phone while the other employees are helping customers.. It's hard for them to be helping a customer and then have to answer a call..
ERICA L.
Rating:
5.0
Everything was good
Cherrice L.
Rating:
4.0
Customer did not leave a comment.
PHYLLIS G.
Rating:
4.0
Not a thing customer service was great knowledge of products and sales was great the smiles and welcoming staff awesome keep up the great work
ROSIE I.
Rating:
3.0
Tell the customer upfront the fees for the rentals because it is not the same as the website
MADAYSHA M.
Rating:
5.0
Customer did not leave a comment.
DENNY R.
Rating:
4.0
Customer did not leave a comment.
MARGUERITE W.
Rating:
5.0
Customer did not leave a comment.
MICHELLE B.
Rating:
5.0
Customer did not leave a comment.
SOPHIA W.
Rating:
5.0
Customer did not leave a comment.
CHARLIE W.
Rating:
5.0
Customer did not leave a comment.
NORMAN M.
Rating:
3.0
More help.
BRIAN E.
Rating:
5.0
Customer did not leave a comment.
DEANNA M.
Rating:
5.0
I want to thank you All for your excellent 👍 service, I truly appreciate your store location, and your workers.
Thanks for your hard working on service
Wendy
WENDY L.
Rating:
4.0
Make sure the person renting is charge correctly for what they Request and not for anything more.
SANDRA S.
Rating:
5.0
People was very nice and very helpful would definitely recommend them to friends and family
Helena J.
Rating:
4.0
Customer did not leave a comment.
ERNEST M.
Rating:
4.0
Customer did not leave a comment.
CHARLOTTE S.
|
Overall Experience
Rating:
5.0
Your manager was outstanding and helping me with picking the Right storage unit and he also was very courteous and outstanding I would recommend anyone to use you guys facility and your manager did an excellent job DFayne.
Danny F.
|
Overall Experience
Rating:
1.0
Rude associate made offense remarks about other customers 😒 . Made my experience uncomfortable
PATRICE R.
Rating:
4.0
Customer did not leave a comment.
TRYGVE H.
Rating:
5.0
Customer did not leave a comment.
REGINALD C.
Rating:
3.0
The truck was in very poor condition dirty windows it needs a wheel allingment the truck was never inspected for dents or scratches before I left the location.
ROBERT W.
Rating:
4.0
The truck was hard to drive it same like the transmission was slipping the truck didn't get up to speed
MENSAH B.
Rating:
5.0
Keep giving good customer service
DANIELLA K.
Rating:
5.0
Customer did not leave a comment.
DELORES N.
|
Overall Experience
Rating:
5.0
The young lady was very helpful & respectfully
Kathryn G.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
BRIAN E.
Rating:
5.0
Customer did not leave a comment.
TAMECA W.
Rating:
5.0
Customer did not leave a comment.
WESLEY J.
Rating:
5.0
Customer did not leave a comment.
CHEVEN T.
Rating:
5.0
Mr Joe and staff were respectful and courageous at all times..
STEPHANIE B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mattie L.
|
Overall Experience
Rating:
5.0
The manager Joseph is very helpful and professional.
BRANDON H.
|
Overall Experience
Rating:
3.0
Hours are not convenient
TYSON R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mechelle A.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Freda D.
|
Overall Experience
Rating:
3.0
Staff was always friendly and helpful on the phone or walk-in
Lillie D.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Robert B.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Calandra H.
|
Overall Experience
Rating:
3.0
Very nice
barbra n.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Brenda L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LAKESHA W.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
AQUILUS M.
|
First Impressions
Rating:
5.0
Thank you
Valequez L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mattie L.
|
First Impressions
Rating:
5.0
There is an location I had my car stored at on Good hope road in Milwaukee. I wasn't pleased with the location had to move my car because location isn't secure.
Tyrone B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
precious k.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Tiesha J.
|
Overall Experience
Rating:
5.0
Joseph Lindl was very helpful and knowledgeable with the move in!!!
MAKURRA W.
|
First Impressions
Rating:
5.0
The only thing I will suggest is that once a person check in that they don’t have to keep using they key to check in and out because that can be frustrating when you moving things so that’s something that should change
ROCHELLE P.
|
Overall Experience
Rating:
1.0
I moved my stuff out of storage early due to the incompetent employee's and a mice infestation problem. There were mice crawling on and in my boxes when I went in. I took video of all the mouse feces.
Dawn B.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
La Monte H.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ernest F.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lillie D.
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Dawn B.
|
First Impressions
Rating:
4.0
Only con, storage is a little expensive.
Maria a.
|
First Impressions
Rating:
5.0
Everyone was nice polite and respectful and friendly
STEPHANIE B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brittnee C.
|
Overall Experience
Rating:
5.0
The two gentlemen, Samuel and I forgot the other man’s name, but they were polite, professional, knowledgeable, honest, and funny. Even though they cracked a few jokes they still did their job in a timely manner, made me laugh, and felt secure about keeping my belongings there. Even when I came back the other staff members were professional and polite.
Mechelle A.
|
First Impressions
Rating:
4.0
Price a little high...
alice k.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gladys B.
|
Overall Experience
Rating:
5.0
Very good and well use again if I have too
Shundra J.
|
Overall Experience
Rating:
5.0
Great job.
Diamond M.
|
First Impressions
Rating:
5.0
No complaints love the service and i would recommend to friends and family
PEDRO R.
|
Overall Experience
Rating:
5.0
Love the work and love the enthusiastic measures they took to provide me with the best comfort to get to my next home thanks you guys been a great help . Mr. Moore
Antay M.
|
Overall Experience
Rating:
5.0
The manager there has excellent people skill and customer service skill as well. Also, his staff alway spoke when I came in there place of business and made me feel comfortable to ask a question
SHERVILLE P.
|
Overall Experience
Rating:
5.0
No problems at all
Staff friendly and knowledgeable
barbra n.
|
First Impressions
Rating:
4.0
Uhaul online service is the way to go!!
Theresa B.
|
First Impressions
Rating:
5.0
The staff was very friendly & helpful, anytime I had a question or concern about my storage unit they were always there to help .
Asia W.
|
Overall Experience
Rating:
5.0
The manager joe is very polite very professional this is a 5 star and more manager I wish I could add more star
Nicaeli H.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Vivian H.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lisa G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jasmine M.
|
Overall Experience
Rating:
5.0
Thank you so much for helping me with my move you are greatly appreciated.
Denise S.
|
Overall Experience
Rating:
5.0
Samuel Davis Jr. helped me so much! I want to thank him especially for making the process fast easy and affordable!
Davon M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tim V.
|
First Impressions
Rating:
5.0
The facility was very nice and so were all the staff. Unfortunately after moving in all of my belongings the door was broken, but they were right there to fix it.
Denise M.
|
First Impressions
Rating:
5.0
I was very satisfied with customer service property and convenience
Glenda D.
|
Overall Experience
Rating:
5.0
Very good service
Leonard M.
|
Overall Experience
Rating:
4.0
Good customer service
Tiffany J.
|
First Impressions
Rating:
5.0
I like that they made sure everything was good and that we are happy I'm so happy that we made the right choice thanks so much.
Gladys B.
|
First Impressions
Rating:
5.0
Staff very helpful. Although, in my eighty's,staff helped put my items in storage. Later, moved them back out for me.
Kathleen F.
|
Overall Experience
Rating:
5.0
Great service the morning manager team was awesome
regina h.
|
Overall Experience
Rating:
5.0
They where very helpful
Sheena E.
|
First Impressions
Rating:
5.0
Entered the premises on Appleton service right away, staff professional and courteous will definitely recommend to family and friends. Good job
regina h.
|
First Impressions
Rating:
5.0
Very friendly and nice overall excellent
STEPHANIE H.
|
Overall Experience
Rating:
5.0
Good job
Ashley B.
|
Overall Experience
Rating:
2.0
They were giving me a hard time about gettin my deposit back because they didn’t explain the return we didn’t even get anyone to show us where our truck was we had to figure it out. Very rude!
sharrieff p.
|
Overall Experience
Rating:
3.0
Everything here was average. They close early and stare at you instead of offering help. Very awkward for me. Glad I'm gone.
Marika M.
|
Overall Experience
Rating:
5.0
Both ladies were very helpful and professional to talk with
Senethea T.
|
First Impressions
Rating:
5.0
The manager was very understanding and helpful i loved my experience
IESHA M.
|
First Impressions
Rating:
5.0
I would use the u-haul again.
Tanya E.
|
Overall Experience
Rating:
4.0
I wanted to move my stuff out of shelter 4 days after my payment was due and had to pay the full month of usage which I thought was crazy. It should have been pro rated.
Damon J.
|
Overall Experience
Rating:
3.0
The facility was clean but prior to me utilizing the storage, I noticed a loose aluminum frame hanging from the ceiling. I mentioned it to worker who was assisting me but nothing was done.
Tia J.
|
Overall Experience
Rating:
1.0
I was charged for an appliance dolly and was given a utility dolly.
natasha w.
|
Reservation
Rating:
1.0
Your representative was very unprofessional. She kept yawning and appeared bothered. She booked the additional storage unit at this address instead of Good Hope. I have an existing rental there.
Feryl W.
|
Reservation
Rating:
2.0
My u-boxes were not shipped from Seattle to Milwaukee when requested. Too many extra fees for this and that. Also charged fo an extra month of rent because they could not get my stuff to me in time.
Peter C.
|
Overall Experience
Rating:
3.0
I tried reserving over phone and recieved a reserve confirmation number, however the in store persons did not find it in the system and needed to start over. They were friendly and quick.
Lisa G.
|
Reservation
Rating:
5.0
continue to keep up the awesome customer service my experience was wonderful I was served with a smile
Doris M.
|
Overall Experience
Rating:
5.0
My whole U-Haul experience was good, I never experience anything negative. I would recommend this location and any other location to family and friends.