Customer Reviews for U-Haul Moving & Storage at Beal Pkwy

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Beal Pkwy

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Jonathan S. on

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The truck was disgusting... no oil cap which caused a huge issue on the trip. The windshield reservoir was broken I am very disappointed.

Beverly G. on

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Destin location not friendly, stated they had all equipment ordered but when we got there only had truck, no dolly, not car carrier. Had to got to another store for rest of equipment. Fort Walton store was friendly and helpful much better than Destin store which I would not use or recommend to anyone.

Doris M. on

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Christian C. on

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Donovan W. on

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Everything was extraordinary; thanks!

Doug S. on

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walter c. on

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mike m. on

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carlos s. on

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Joseph A. on

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I was charged for an additional day even though the truck was returned 30 minutes early!? They also charged me for extra fuel, but I made sure I went even a little over 1/2 a tank. The only place to park the truck when it was returned was on a sloped area, so maybe that's why the read it differently. When I returned the truck they said "Just put the keys on the counter and we'll take care of it." I guess I should have made them walk through the return with me.

Skylar N. on

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raymond l. on

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Don B. on

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jeffrey h. on

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Top notch customer service. Very pleased with this location.

Sharon B. on

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The staff was courteous, helpful and professional.

karen g. on

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easy to do...

Hector R. on

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The ladies at Beal Pkwy Uhaul were attentive and professional. They made the ending stage of a Colorado move very pleasant. My valuable possessions are safe and secure. Thank you ladies..!!

Jason I. on

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I was given the wrong trailer and was not given the dolly I reserved. I had to contact customer service and arrange to pick up a dolly from a different location the following day. When I turned it in at the drop off location, I was initially told I owed more than $400 because the trailer was assigned to a different customer. It took and extended amount of time to sort out the problem.

PATRICK M. on

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Had to switch drop off location to after hours place, could not locate it because you had to drive down a side street to drop off the vehicles, contract had 2 different droop locations for trailer and truck- had to have it changed, one month after drop we began being contacted saying we never returned the trailer. After an investigation they found the trailer but a glitch in the system prevented their check in process from closing the contract. I finally requested a refund and got told that I would need to file complaint with the original location. Spent $860. I'll never use Uhaul again. Nightmare!

Scott S. on

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patrick b. on

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Jeffery M. on

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Nicholas H. on

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No complaints. Quick, efficient and friendly.

Robert R. on

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Brandon C. on

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Great customer service, no issues at all.

Rosa D. on

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Great staff.

Keith S. on

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Donald V. on

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They were courteous and efficient. Friendly too

Eleen M. on

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Improve your roadside assistance branch and 800 go-uhaul service. Our move was delayed almost a full day because of their poor service.

John W. on

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John W. on

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Allen H. on

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The technician looked at the strap tightening levers and agreed that the trailer was not serviceable in its current state. He said he would use WD-40 to loosen up the levers before they would re-rent that particular trailer.

Brad W. on

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brian m. on

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Absolute best service. The personnel were professional and kind.

William S. on

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Cornelius C. on

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Jerry L. on

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Great U-Haul location. Fully equipped store with everything you need to make your move hassle free. Staff was very helpful and inviting.

RICHARD W. on

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Everyone at the location gave incredible customer service and went out of their way to help us out when our backs were against the wall. Bennie and Cheyenne were outstanding and because of them this was my absolute best experience I have ever had at any Uhaul location.

Wheeler C. on

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Pat was awesome and went above and beyond. My very best U-Haul experience EVER.

Jane M. on

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MITCHEL P. on

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BEEN HERE ONCE BUT SEEMS LIKE A VERY NICE PLACE TO RENT FROM

Skylar N. on

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Paul T. on

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Ok, here's the deal. I pulled up. Waited for some time. The two girls inside were not aware that I had pulled up and was waiting. That was the only bad mark in the whole deal. Otherwise, they were both very very nice, had me unhooked in no time, and on my way very quickly. I just wish they had been paying better attention.

Erica P. on

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The rep asked me if I was military and gave me a discount. I didn’t even know that was an option. It’s always nice to save money. Thank you!

kyle m. on

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It took 5 minutes total to drop off the trailer. Great customer service and the employee I came into contact with was nice, friendly, and knowledgeable.

Joe H. on

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We had a horrible experience! Computer systems need updated.

Angela G. on

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The location it’s self is difficult to get in and out of especially when hauling a trailer. Extremely difficult to maneuver around in the parking lot. Staff was friendly and helpful. Definitely recommend putting in something for customers to get water or Gatorade especially on hot days like it was when I was there loading and nothing to drink. Thankful one of the employees brought me a water when I was finishing up.

Michael P. on

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James H. on

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Jeannica G. on

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Blonde at the desk was super knowledgeable and really helpful!

daniel m. on

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David P. on

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Always professional service and friendly staff. As a local resident, will rent here again.

Jessica J. on

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Steven P. on

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It would be nice if the U-haul location in Niceville, FL, which is approximately 15 miles away from Fort Walton Beach, could also rent out cargo vans. This would have saved me travel time and avoiding the summer traffic here.

James R. on

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STEVE A. on

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They are already doing a great job. Staff was very friendly and worked hard to get me in and out. Quality of work in my trailer hitch was excellent.

Louise S. on

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Great

jackie g. on

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However, contract rental was to drop off in Destin. When we went to drop it off, we were told they no longer accepted trucks and we had to go to Ft. Walton. We drove to Ft. Walton and they knew nothing of this and had 4 more people from Destin sent over the same day. The people in Ft. Walton are great. Big inconvenience to all customers because of no acceptance in Destin. 3 hour drive back because of traffic all because of uhaul. This is unacceptable.

Michael O. on

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Uhaul's computer system seems cumbersome to all the emplyoees, even Managers. Your employees are awesome. Most of customer's time is spent waiting for computers to cooperate.

Connie B. on

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Gretchen O. on

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Kirkland N. on

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My returned trailer was not closed out properly. I had to contact uhaul to request a receipt, and was told three different times that the trailer had not been returned. I don't appreciate this. If the two girls that unhooked my trailer upon returning it had acted promptly (as was done on my recent rentals), there would have been no problem.

matthew p. on

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Tom M. on

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Terri S. on

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kelly s. on

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Very kind!!!!! Much better place!!!

Daniel V. on

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Kevin T. on

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Emilio C. on

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Ariel S. on

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Dick F. on

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The location is great, but your policies need improvement. After loading the trailer, I didn't need the rented hand truck any longer and didn't have room to haul it inside the trailer, so I tried to take it back to the rental location and turn it in. To my amazement, I was told that the rental location couldn't accept the hand truck - it was on my contract and could only be returned at the destination U-Haul facility. No way it could be done, period. So, I had to stuff the hand truck into my SUV and carry that useless piece of equipment with me until I turned the trailer in. I get that your no-change policy makes thing easier for your staff, but it ignores your customer's needs. Rental location - excellent. U-Haul policies - not so much.

ben h. on

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called got put on hold for 45 minutes. during the whole time bragging about how easy there online reservation changes are to do. They sent me a validation code to my email that would never work. When I finally got someone on the phone they said they need to connect me to someone else. They did and the phone rang about 30 times and then just hung up. I will only recommend your store to people I really despise! Actually I wouldn't even do that to them! If I could give a negative rating I would!!!

Parker B. on

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Jason C. on

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Rebecca P. on

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People were very nice, but very rushed which leads to errors. I was told my trailer was not correctly attached by the uhaul in muskegon, mi. They told me we were lucky we made it here safely. The rope was not attached right at the tire, and he said the tires were in poor condition.. This was pretty scary and I probably will not use uhaul after this experience.

MICHAEL O. on

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Computer process seems cumbersome. Every employee I’ve worked with has trouble processing the check out. Employees are helpful.

Marc J. on

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Joshua M. on

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harry b. on

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Kim C. on

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Good experience. Late night return & lots of stuff for an old lady to do on her phone. !! Lmao.

Margaret G. on

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Six star rating to the staff when we dropped off the rental, ( if I could so five will have to do).

Paul B. on

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I was double billed for the extra day that I pre-coordinated. It took me over an hour on the phone with multiple parties to get this reversed, which was frustrating. The drop-off location also seemed under-staffed. My overall experience was satisfactory, except for the phone based customer service, which was always incredibly slow, time consuming, and not necessarily helpful in resolving my issues.

THOMAS B. on

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Jade H. on

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Everyone was very helpful. Will definitely be using their services again! The manager was very friendly as well.

Brad A. on

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The original location were my son in law reserved a 26 ft. truck had over booked and did not have a truck available for him. The name of that location is Crestview Food mart at 3051 S Ferdon Blvd, CVW, SL 32536. That is why we had to drive 30 miles out of our way to find another one. My son in law is Stephen Scandrett and he was supposed to receive a $50 dollar rebate but has not as of yet.

lizzy b. on

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Walter K. on

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Great Customer Service by everyone.

Johnny W. on

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Michelle N. on

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Very helpful employees. We were from out of state and needed a covered trailer for ovn and they helped us with best option and cost

William Mark M. on

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Dan B. on

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Ronald P. on

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Kyle S. on

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Reserved a Truck. Truck wasn’t available, so I was asked via phone if I could use a 10’ box van. I said okay. As I was pulling into the parking lot, I got another call saying the 10’ box van had been rented to someone else. They asked me if I could use a cargo van instead. This wasn’t what I wanted at all, but ok. I got my paperwork, and they pulled the van up. Its license plate didn’t match what was on the paperwork, and I asked about that. They said “we pulled the wrong van up, it’s fine. Just take this one and we will change the paperwork.” Also, the paperwork indicated that the van’s gas tank was 3/4 full, but it was clearly between 1/2 and 5/8 tank. I was in a large hurry, so I did not bring this up to the staff and took the van anyways and returned it with 3/4 tank. Very poor experience overall. The staff was polite and courteous enough, at least.

SHON M K. on

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LOVE the staff at this location. They are amazing! The outside mirror is literally taped on. Makes it almost impossible to drive.

David R. on

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Stephen S. on

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Jason R. on

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Kirkland N. on

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Anthony S. on

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John S J. on

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eugene m. on

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The staff was very helpful and went out of there way to accommodate me. I have done business with this location on more than one occasion and they are always very professional and make sure the customer is taken care of. That's why I go back!!!

William P. on

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More counter help.

Atiya B. on

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The "manager" a younger female was exceptionally rude. I called the store to let them know that I was not going to make it in for my designated drop off because my car I was towing battery went dead, preventing me from putting the car in neutral. I told the call center representative what happened, the trailer had not been functioning properly and I had to turn on my car lights to continue on my 16 hour trip and that drained the battery. Well the "manager" called my mother and was rude to her saying that their is another reservation and I needed to get the equipment back ASAP. My mom told me and finally we got the car to start and I went and returned the vehicle. Once I got my car off the trailer, it had all types of lights in the dashboard, traction faults, airbag faults, tire faults, cruise control faults....but I didn't fuss about that. I asked the "manager" if she wanted my paperwork and she hurriedly said no, it's fine I'll clear you. She sent me a receipt for $123.00 she charged me for fuel, an extra day truck and dolly rental. When I called the store no one answered and I was sent to the call center to figure out what I missed. I said, I'll just go back up to the store, so I did. When I got their with my paperwork in hand, the "manager" asked how could she help me. I told her and she immediately said we close at 7 you have to come back tomorrow, it was 6:50pm. I said no, she said well I can't help you I'm helping other costumers, I looked puzzled because she just asked what could she help me with....As I waited for the two representatives to finish they just ignored me and the female kept saying she couldn't assist me cause she had other costumers in a rude and irritated manner. I asked her if their was a problem and she said no, they whole time never did she look at me as if my issues were a concern of hers. I told her that she clearly had a problem, and with my disbelief and frustration blurted that she needed to grow the f** up. She said f*** you to me. I said you're in the customer service business and you choose this job, you have no reason to treat me this way. I called the General Manager and she did not answer her phone, I stayed in the store while they continued to shut down to talk to the "manager", she never came back in so I went outside and said you have customers in the store (myself and another lady) when she spoke to her she was calm but with me it was a much different demeanor. She said the manager is coming you can talk to her. After waiting 45 minutes no on came, they locked the door and I waited outside, I knocked on the door and a young man came and said the manager is coming, that's what I was told. And I said, look, I'm not gonna wait all day is she coming or is she just saying that? I then told him i'd be back tomorrow... Overall a horrible experience from pick-up to drop off. I want all my money back and i'll never do business with this organization again and I'll recommend other companies to my veteran counterpart

James B. on

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Susan G. on

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The gentleman that helped us yesterday is superb; he was moving as quickly as he possibly could to take care of all the customers quickly with a super good attitude!

Dustin H. on

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rorbert h. on

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Alex A. on

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michael k. on

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I appreciate the Uhaul representative promptly answering the phone when I called and making note of my concern over the truck's alignment while I was driving and another Uhaul representative making a note about the cat litter smell in the truck that wasn't from me so I would not be held responsible.

Dennis B. on

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Great customer service.

Kirkland N. on

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Continue friendly service. It's such a pleasure to deal with this Company.

Lucious B. on

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Edward N. on

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Made very easy to drop off the trailer. Nice people to do business with

Rosa D. on

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Great Staff!!!

Mark M. on

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Provided helpful suggestion on how to exit their facility especially with a large truck.

Diane W. on

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Pickup was different then where I rented both Sonny on Mary Ester, FWB and the team on Beal were great.

Donald J. on

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Lisa S. on

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Daniel V. on

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Jessica W. on

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Ted S. on

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Leanne S. on

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Excellent customer service......every time....... I wouldn't go anywhere else!

David T. on

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I've been renting from this location for years and experienced the best/smoothest rental process to date. Thanks for improving your electronic check out/in process to ease the amount of time on the customer. Also, great job by all the staff at this Uhaul location!!! I am and will be a repeat customer for the years to come!

Carl D. on

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The mobile app was difficult to manuever

Armando V. on

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No problems noted during my checkout.

Lon b. on

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Javier E. on

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simple experience. would do it again

debbie r. on

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michael k. on

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A plus across the board. I so appreciate the military discount and fast friendly service.

sylvia e. on

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robert F. on

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Sandra S. on

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Customer service wasn’t to par. I could never get anyone on the phone unless it was early morning. Wait time for calls after that we’re 10 minutes or more. Phone service was horrible and unfriendly. Will not be using Uhaul again.

Armando P. on

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Mitch G. on

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PHILIP F. on

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Joy T. on

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No problems everyone was excellent

michael k. on

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I appreciate the military discount.

Wesley A. on

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Jennifer W. on

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Rude staff that don’t have any customer service skills. Will never use uhaul again after this experience.

Crystal D. on

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Diane R. on

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The folks at the Fort Walton Beach store on Beal were so nice and helpful. I always go there for my hauling and storage needs and they continue to provide top notch customer service. I don't check prices other places - the price is decent and good customer service is hard to find these days.

JEREMY D. on

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Nothing...my visit was perfect.

Daniel S. on

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On-line returning was problematic. I was charged an extra two days and am still trying to get it resolved satisfactorily.

Clifford C. on

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Thomas H. on

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The guys at the storage on Beal Street were awesome - I'm pretty much disabled and when they realized that - they went out of their way to accoomadate me and even brought us bottlles of water

BARRY L. on

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The owners were excellent...! They treated me with the upmost respect and I appreciated every bit of it. Thank you.

Guillermo M. on

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horace michael k. on

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Lower insurance premiums

James R. on

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was real quick in and out great custormer service

Carla T. on

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The staff was super friendly. The girl that help me with my drop off was amazing...

James H. on

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Read my above statement.

GRABIEL K. on

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Daniel V. on

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GARY A. on

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Rosa D. on

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Everyone is super nice and professional

Nick C. on

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Things are good as they are, no comments for improvement!

shrona h. on

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Joshua J. on

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There is one young guy named Carlos that was extremely rude and not friendly. Looked like he hated being there. Otherwise my experience was great. I appreciate the variety of trailers .

Jessica F. on

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The staff was extra helpful and efficient upon check in and check out.

Stephen D. on

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I rented a motorcycle trailer on April 30th at 7am in the morning. Corte was working the desk. He did an outstanding job assisting me. Even though it was very busy, he worked very hard to take of everyone. Corte deserves recognition for being an outstanding employee at your U-Haul location in Fort Walton Beach, FL.

Mike D. on

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The rental agreement listed the truck's fuel level at 1/2 full and I agreed to self-fuel and return the truck at 1/2 full. When I actually took the truck, the gas was not at 1/2, it was between 1/4 and 1/2. I put approximately 5 miles on the rental and had to add $8.00 worth of gas, about 2 1/2 gallons,to get 1/2 full to return the truck. The vehicle also was slow to start at ignition, like a weak battery which made me nervous about getting stuck in on the road with a bad battery. April Audet was the rental agent and did a great job. She was efficient, helpful, and very friendly.

Steven D. on

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April was a pleasure to deal with. Nice to see a well motivated customer conscious employee!

Joe B. on

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Service rep didn't tell me there would be a charge for dropping equipment off at location. There was no designated drop off location on contract

henry n. on

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cleo b. on

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Very helpful and friendly. Great experience!

Pocholo S. on

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MAURA G. on

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Melvin H. on

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The location is hard to get out of due to the location being on a curve and having vehicles lined up along the front. It is a very busy location. The staff is very friendly and helpful.

Joseph D. on

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Cruise control

Abbey W. on

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SAMUEL G. on

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james s. on

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Alexis D. on

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Well organized, good customer service...no issues.

Jeff P. on

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Thanks

John R. on

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The 2 blond ladies that checked us out went above and beyond our expectations with personality, and experience. I would hire them for my office. They multi tasked and didn't miss a beat. Thank you guys.

Randall W. on

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Curt S. on

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Dieter B. on

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Got the van with 3/4 gas. I returned the van after gasing up at 7/8th, so more than I got but was charged 8 dollar extra for gas. UNHAPPY

Blake B. on

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Lisa H. on

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Great experience, will rent from here again

Annie P. on

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the drivers seat did not move at all so to reach the accelerator I had to place pillows behind my back ...as April said there was no other uhaul available in the size that I had paid for, even though my sister and I saw two others parked right next to the one we were offered. Also ...the drivers seat had no arm rest and we were told this was a new u-haul!

Vanessa Y. on

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Excellent service was preformed! Change Nothing!!!

willie d. on

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Parking area around the business was very congested. Required some careful maneuvering to avoid an unfortunate accident. Not much space so you may be locked in to your current parking arrangement for all your equipment. Excellent operation!

Tyriana D. on

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I made my reservation and also reserved an appliance dolly 10 days before I picked up the truck. When I arrived, they didn’t have anymore left. I was disappointed. Also, the trucks brakes were rough and caused hard breaking, even when breaking lightly.

Tom M. on

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Location hard to get out of ,small yard, traffic, I was informed they are moving to a new better location,staff was friendly,professional,and very helpful, will definitely rent for them again,I can’t wait to see their new location

Peggy M. on

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Love using Uhaul, but that location is so difficult to exit!! Otherwise, store was clean, organized and staff was friendly and helpful. April was very nice and made checking out a vehicle easy.

zsakeitha w. on

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Sean W. on

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Lights in unit would be nice. Otherwise excellent!

Jeff D. on

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Anderson H. on

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Staff was friendly, helpful. Overall price for a $19.95 a day van and $.59 per mile was over $60.00! That makes the overall experience 4 stars from me. As a recent return customer, I used Uhaul when I moved to the area. If you don't have a return customer discount or rewards program, you should.

David K. on

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Wanda S. on

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April, the GM, was awesome. She was extremely helpful and went out of her way to help me. Roadside Assistance was also very kind and helpful. Journey the assistant at Beal was very sweet and helpful also! I have moved 21 times and only with UHaul !

Petra R. on

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dudley o. on

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The 2 (women’s) that was working Did an outstanding job even in the rain. Great job thank you

irvin d. on

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PAMELA H. on

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John C. on

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Great place to store your stuff.

Teri A. on

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Vondell S. on

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Nicole D. on

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Dan W. on

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The check in technition did an excellent job resolving a minor unexpected issue on return

Ramiro G. on

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The representative was very helpful with everything and just a beautiful lady... Thank you

Jonathan E. on

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The first uhaul 15ft box truck issued to me has a check engine lite and one of the employees said they are aware and will fox it. No way!! I did not trust her comment. Had to change to another vehicle. Upon returning the black guy employee who received us did a fantastic job. I like him and I will rent again because of his great customer service

maxine d. on

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SAMUEL O. on

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Great service.

KEVIN K. on

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The guy and girl who had to go locate the trailer; you don’t need 20 minutes to walk around a small parking lot trying to find it. Then (I didn’t realize until I got home) was the wrong one. Then the girl gave me a hard time about my ball receiver being too big for U-Haul equipment. I explained to her I just drove 1,600 miles with that same set up that was purchased and installed from U-Haul without issue. Then when I mentioned she didn’t have it properly secured, her tightening down the hitch (she said she knew what she was doing). Made the first turn and found out it wasn’t on all the way. The two working outside need additional training.

John D. on

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Madelyn K. on

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They purposely were trying to overcharge me. They proceeded to have an attitude and not wanting to seem to do their job.

Andy C. on

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Connie C. on

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Quintin A. on

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JEANNA B. on

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Very helpful and concerned about my situation with my trip from Minnesota.

Christopher K. on

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Kenneth H. on

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Cheyenne was great!

CAMILLA J. on

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April was Fantastic

EMMA C. on

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JAN F. on

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Savanah was very knowledgeably and helpful on the receiving end of my daughters UBox delivery. We were so thankful for her help! Awesome service and overall, the UBox experience was great!

JOHN J. on

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Customer did not leave a comment.

Dean M. on

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A little backed up when I got there, but was in and out once I was seen.

Brian W. on

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More staff - one guy doing most of the work in the office ,but was great .

Justin H. on

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Staff was courteous and professional. They answered and my questions and helped me with my moving needs.

Gary G. on

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Jane M. on

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William G. on

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I saw nothing wrong. Service and people were excellent.

Ray F. on

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I was explained one policy and got another policy then charged extra charges that was not explained in the first agreement

Kelly M. on

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Henry p. on

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very nice people

Thomas G. on

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Preston K. on

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Not a damn thing, every time I’ve rented from uhaul it’s been no problem. Keep up the good work and thanx unsullied.????????????????????????????????????????????????????

RICHARD W. on

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April has done an outstanding job throughout the many years I have used her location. I highly recommend it! April has communicated very effectively on each occasion I have had to talk with her.

Kimberly C. on

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Wonderful experience. Thank you.

William F. on

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First time ever using Uhaul, did a cross state move. Staff was helpful and friendly, even with getting the 30 free storage.

Kimberly C. on

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I had an excellent experience. April was accommodating and friendly. Thank you.

NICK G. on

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April and her staff were very helpful and friendly while walking me through this process.

Debra F. on

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Always helpful and kind. When my husband collapsed at work and then hospitalized they were so kind and understanding.

brian d. on

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You all made it a very pleasant experince

Walter K. on

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Never use the internet to order materials and pay for them. Since you have to pay in the store as well you get double charged and the only way to get a refund is to travel back to the facility.

Terry D. on

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thanks!

joe m. on

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The staff were extremely helpful and I would use them again.

Melvin H. on

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Great Staff, Good Location and Secure Site

Esmeralda S. on

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Already placed a review.

Others of D. on

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Staff was so understanding and helpful!

Chandra W. on

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The Manager of this Uhaul facility, April is very rude and does not help you. They never have uhaul trucks available. The employees are nice but the Manager April is NOT! Stay away from this place!

DOUG J. on

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Thanks

Debbra M. on

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EVERYONE was very friendly. I will recommend your services in the future for myself and others.

ANDREW H. on

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This was a nice perk getting a free month of rent because of our long distance move. The staff, especially Cheyenne and Corte were helpful and friendly in acccommodating us.

Kaylen W. on

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The employees were great but they need to hire more help at the store. Went into store a few times with only one person working and 6 customers waiting. That was not very convenient having wait

Jonathan T. on

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Savannah picked up and dropped of my uboxes and did an awesome job!

Jovan P. on

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The place was great for my storage needs

Leslie T. on

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*

Triston R. on

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There was only one staff member at the counter causing a longer wait time for other customers. Outside storage had zero pest control (siders, roaches, etc)

Lee M. on

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The staff was friendly & helpful, helping me to straighten out a couple of problems I had had with my original reservation, also in dealing with a delay on my end due to my personal towing vehicle.

JAMES F. on

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never had any issues

TROY W. on

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April and Team Crew Very Awesome Job!! Keep Up the outstanding support!! Thanks Again, Troy Williams

Pamela B. on

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There was always cars or trailers parked in front of my ground level storage and I could not get to it easily. Too crowded too many trucks there not easy in and out. Will go elsewhere next time.

David L. on

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This was my second time using this facility. The staff is friendly and the place is great! I would use them again.

VICTORIA E. on

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This is the worst Uhaul center I have ever encountered. You have to wait in line for a VERY long time, the employess are all clueless and rude, they will close before the closing times that advertised

Jared P. on

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Storage unit rented was in disrepair. Door to the unit jammed and came off the rails many times. When I went to empty the unit and let the staff know. Employees were vaping and did nothing. Typical!