Customer Reviews for U-Haul Moving & Storage at Beal Pkwy

5,334 reviews

631 N Beal Pkwy   Fort Walton Beach, FL 32548
(Just North Of Mary Esther Cut-Off Before the Gap Creek Bridge)

(850) 863-2133

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(850) 863-2133

631 N Beal Pkwy
Fort Walton Beach, FL 32548
(Just North Of Mary Esther Cut-Off Before the Gap Creek Bridge)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Excellent!! They even changed a fuse for me because my lights weren't working right. Best customer service!

Kori M. 
Rating:
5.0

Great pe

Samuel D. 
Rating:
5.0

Friendly and helpful as can be

Hans O. 
Rating:
5.0

We received our truck with a hole in the tire but they did everything they could to get us someone to replace the tire for us. Everyone was nice and understanding.

Blake C. 
Rating:
5.0

The tail lights didn't work. Everything else was great

JAVIER E. 
Rating:
5.0

Customer did not leave a comment.

Omos G. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

My drop-off experience was very professional and stress free. Pulled up and was given easy instructions to follow from the vehicle. The attendant unhooked everything and popped the trailer off the hitch. This is the kind of customer service I expect and appreciate from UHaul!

Joan W. 
Rating:
4.0

Customer did not leave a comment.

Kevin B. 
Rating:
4.0

Customer did not leave a comment.

SONYA R. 
Rating:
5.0

Everything was excellent, nothing could have been done any better

Samuel D. 
Rating:
5.0

Customer did not leave a comment.

Olmos G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTAN E. 
Rating:
5.0

very polite, made sure we didn't leave anything behind.

james B. 
Rating:
5.0

Colin and his staff are great!

JOANNE A. 
Rating:
5.0

Pay attention to the customers needs I asked for a truck I was given a big box truck I am handicapped I could not get into the box truck I saw Brandon walking around and explained to him and he brought a step stool so I could step on to get into the next morning I called to exchange for a van that made it easy for me to get into Thank you

CORINE M. 
Rating:
5.0

Customer did not leave a comment.

Sarah D. 
Rating:
5.0

Customer did not leave a comment.

Charles L. 
Rating:
5.0

Fantastic!! No issues...quick and courteous!

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

Edgardo S.  |  Overall Experience 
Rating:
4.0

Very friendly service.

David G. 
Rating:
5.0

Friendly and helpful customer service!

James N. 
Rating:
5.0

Customer did not leave a comment.

Nicholas S. 
Rating:
4.0

I'm not sure why I was charged for an extra day when I dropped. I would like an explanation.

John M. 
Rating:
5.0

Customer did not leave a comment.

Terri C.  |  Overall Experience 
Rating:
5.0

Great place and staff. Have rented here several times, always helpful . They have good equipment and a lot to choose from.

WAYNE C. 
Rating:
5.0

Customer did not leave a comment.

Sandra A. 
Rating:
5.0

Customer did not leave a comment.

Marsha K. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey K. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Jared P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

Quick and painless, and knowledgeable!

TERRY G. 
Rating:
5.0

Service stuff.

TYLER B. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

Kristin C. 
Rating:
4.0

Employees were courteous

Bernisha M. 
Rating:
5.0

Great service

Shannelle W. 
Rating:
5.0

Customer did not leave a comment.

Victor S. 
Rating:
4.0

Customer did not leave a comment.

Julie H. 
Rating:
5.0

Very friendly and kind staff. Great experience!

CHARIS E. 
Rating:
5.0

You have an excellent staff

Anthony G. 
Rating:
4.0

Very satisfied.

Sue B. 
Rating:
5.0

Customer did not leave a comment.

Phyllis C. 
Rating:
5.0

Excellent. I have use this location many times!

Jeb A. 
Rating:
3.0

Maybe a better way of putting holds on payments. My card was charged twice

Keneywa Y. 
Rating:
5.0

Remi made the 5th day of an agonizing move better. He is a positive breath of fresh air that I don’t usually find out your U-Haul places. Most of the people that I’ve encountered look like they hate their job but Remi was extremely helpful and even in calming me down from all the stress.

Donna Jay B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JOSHUA R. 
Rating:
5.0

Customer did not leave a comment.

Wayne W. 
Rating:
4.0

12ft trailer tows nicely/better than the single axle one. Staff extremely easygoing. Didn't have a rental dolly in stock - Instead gave me a sales floor one after offering a appliance one that I declined because they were heavier.

Samuel L. 
Rating:
5.0

No refund? No information?

William B. 
Rating:
4.0

The clerk at the location on Mary Esther Cut off, was very nice. She took the time to give me the ‘back way' directions to pick up the truck. It was 20' long, and would have entailed crossing a 4 lane highway if she hadn't explained her local knowledge. Using red lights at the busy intersection made my trip safer.

HARRIET G. 
Rating:
5.0

George was very friendly, courteous and professional. He is an asset to your company.

RICHARD M. 
Rating:
4.0

Give the customer more mileage to use on their one-way move! We went over the limit by 4 miles and were charged for it, even though we went straight to our destination and returned the truck over a day early! We had to weigh the truck and gas it up because we only got a truck with 1/4 tank full. But those were the only things we did. Weighing it is mandatory for military moves and it should be recognized by Uhaul! Very disappointing! For that reason I would more than likely go with a different company from now on if Uhaul is going to be this stingy!

BRETT F. 
Rating:
5.0

Tremendous friendly service. Great guys

SCOTT M. 
Rating:
5.0

Customer did not leave a comment.

DENNIS D. 
Rating:
4.0

Customer did not leave a comment.

EMMA H. 
Rating:
5.0

Customer did not leave a comment.

Kathy T. 
Rating:
5.0

Professional, friendly service. Daniel was great!

SUSAN G. 
Rating:
5.0

Customer did not leave a comment.

Halle B. 
Rating:
5.0

Great prices on hitch installation, quick turnaround on installation, nationwide warranty. Great staff to deal with.

FWB Church of C. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Great experience. Thanks!

STEPHEN J. 
Rating:
5.0

Customer did not leave a comment.

Jason F. 
Rating:
5.0

Customer did not leave a comment.

Ronald C. 
Rating:
5.0

Customer did not leave a comment.

Djuan G. 
Rating:
1.0

I ordered a 10 foot and the canceled my order and then put me in a 15 foot and didn't give me a discount. Then I was supposed to pick it up on a Saturday and they want wanted me to pick up on Monday instead.

Conner S. 
Rating:
5.0

The app was a little less than intuitive. ended up going into the store and they were very helpful and quick!

Thomas G. 
Rating:
4.0

Customer did not leave a comment.

Fawn H. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

NANCY A. 
Rating:
5.0

Everyone was nice, spoke clearly, was helpful, friendly, knowledgeable, polite, made eye contact--it seems that combo is impossible to find these days. Everyone we were in contact with was great!

Trent B. 
Rating:
5.0

The support desk was really helpful and respectful Thank you very much.

MIGUEL ANGEL P. 
Rating:
5.0

Customer did not leave a comment.

Jose B. 
Rating:
3.0

Customer did not leave a comment.

hayden m.  |  Overall Experience 
Rating:
3.0

Very good customer service

TAM N. 
Rating:
4.0

Nothing , all was good.

SUZANNE P. 
Rating:
4.0

Truck had a lot of wear and tear. Check engine light was on 10 minutes after I left u haul rental office. Checked oil. ok.

thomas M. 
Rating:
4.0

Indoor a/c controlled storage door would not unlock for a few hours

Eric P.  |  Overall Experience 
Rating:
3.0

secure, yes. well lit, not on drive ups.

Nicholas L.  |  Overall Experience 
Rating:
4.0

service as expected

John E. 
Rating:
5.0

Definitely a very Professional run operation. Nice equipment and great service for both pickup and drop off.

Timothy R. 
Rating:
5.0

Always helpfully

mark M. 
Rating:
5.0

These guys are always helpful

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Dawn M. 
Rating:
5.0

Trying to contact a human with the 1-800 number is near impossible and very frustrating when dealing with time sensitive issues like moving. There can be much improved in customer support area. The man I dealt with at this location was great though.

Richard C. 
Rating:
5.0

The only issue I had was the truck had a very very strong cigarette odor.

William M. 
Rating:
5.0

Customer did not leave a comment.

Nathan W. 
Rating:
5.0

Excellent service

Javier G. 
Rating:
5.0

Customer did not leave a comment.

TYLER B. 
Rating:
4.0

Great customer service and fast check-in and checkout.

Pete Q. 
Rating:
5.0

Customer did not leave a comment.

nicole e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHEAL W. 
Rating:
5.0

Excellent customer service and drop off was quick and professional.

TRACY B. 
Rating:
5.0

Customer did not leave a comment.

JERRY W. 
Rating:
4.0

Customer did not leave a comment.

ZAVON M. 
Rating:
5.0

Fast service. Thnx

PETER Q. 
Rating:
5.0

Customer did not leave a comment.

zack s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Thank you to everyone who made this a seemless transaction.

MICHELLE B. 
Rating:
5.0

Customer did not leave a comment.

YVETTE P. 
Rating:
5.0

Customer did not leave a comment.

Nayla M. 
Rating:
5.0

I can't remember the name of the gentleman that helped me , I believe he was the manager and he does a great job working with customers taking care of all there concerns. The second time I worked with him in the past year and he's very professional and knowledgeable.

DAN S. 
Rating:
4.0

Customer did not leave a comment.

THOMAS K. 
Rating:
5.0

Customer did not leave a comment.

Yvonne W. 
Rating:
5.0

Employees were very helpful! Thanks!

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

bryan j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

zack s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Terri C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Rafata H.  |  First Impressions 
Rating:
5.0

Could use a light to see but otherwise very nice.

MARY B.  |  First Impressions 
Rating:
5.0

April Audet and her Staff gave a sense of security and trustworthyness. I was quickly guided to ensure my needs were met with a uhaul truck i could manage and a storage unit that had easy access for me as well. Thank April! U.re teamwork is awesome.

WHITNEY G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael F.  |  First Impressions 
Rating:
5.0

Staff was really helpful

Sandy R.  |  First Impressions 
Rating:
5.0

the people there are very nice and helped me out in getting a storage unit . they have great customer service skills

Jennifer G.  |  First Impressions 
No reviews have been submitted for this location.

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