Customer Reviews for U-Haul Moving & Storage at Boulder Hwy

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Boulder Hwy

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Dena O. on

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Morris J. on

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Valerie P. on

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I was very pleased with everything, when I went to get my truck they didn't have the 10footer so they gave me the 15 instead I was upset at first until I was told it was the same price as the other so I was extremely happy and I'm glad I had the larger truck

Courtney R. on

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Alexander B. on

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The only problem is that we paid for auto tow and they didn't set the part that have chains up correctly. They came undone during the drive. We almost received a ticket for it. The officer allowed my husband to fix it. It was raining. Thank God he figured it out.

Yvonne O. on

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FRANK C. on

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Lori V. on

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Excellent customer service, and really friendly. Great location easy to get in and out of.

Ruth T. on

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I actually was very impressed on how great service was, I would recommend this location to my family and friends

Priscilla L. on

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The customer service is excellent and a clean office. They were very friendly and nice spoken.

George L. on

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Excellent Customer Service, Very Informative and Helpful.

Raymond H. on

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Rene C. on

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Great personal very helpful and informative always smiling and happy to help.... A++++

Craig M. on

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Courteous people, treated me and anyone else there very well. Will use them in the future. Craig Morrill

Lucille D. on

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This is our second time using this location. The people are very polite and nice. Organize and ready to help you out. They do a great job.

David N. on

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The miles were off by 5000, yes 5000, when we brought the truck back a few hours later. Good thing I had taken a picture of the fuel gauge, so the mileage was also visable in the pic, or we would've been liable for a ridiculous amount of money! We went literally only about 7 miles (the storage a block away from our home and less than a mile from uhaul) according to our records. We showed proof, but was still over charged almost $10. I'll do business elsewhere next time!

Jimmy B. on

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I was in and out when I picked up the truck. I needed a couple of items, they were in the truck when i left. Came back to drop off the truck and the lady person checked me in and I was on my way to my new home. Very impressive...

MARY S. on

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Tracy A. on

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Denise H. on

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Very friendly and professional

allen S. on

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- M. on

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GILBERT S. on

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Arnez A. on

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Customer Service was professional n pleasant.

Darren W. on

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I received an old trailer with badly faded taillight lenses, so bad i couldn't drive at night as planned. Also the rear doors had a 1 inch gap when closed and dusted all my gear. They over-charged me and had a non-caring attitude.

Ivette S. on

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Great customer service experience. Rep was friendly and professional. Only needed it for short distance pick up/ dropoff under 5 miles and was totally worth it. Definitely cheaper than delivery.

Gregory S. on

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perfect, already. especially the manager

Lawrence G. on

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Austin W. on

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Louise S. on

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Carlos F. on

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Great Customer Service

susan S. on

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Checking-in was a breeze with Molly... and returning the UHaul was just as easy! my friend left his cell phone in the truck so I called about an hour after I had dropped it off, they checked and the phone was there!

Jessica W. on

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David G. on

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Suprisingly pleasant! Thank you. ??

Gustavo G. on

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joyce C. on

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Xxxxxxx

Jodi M. on

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David G. on

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Thank you Mickey for working with my husband and me on our settlement so that we didnt loose our stuff really appreciate it

Karen B. on

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The ladies were very helpful and friendly. You need to have more staff. There’s always a line and it’s very slow.

robert a. on

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Very satisfy withover all experience of my short stay there for sure.Thank you Roberto

REBECCA B. on

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Michiko Willis and her staff were so nice and very helpful in everything we needed. Michiko was God sent couldn't have asked for a better place to store our things for the last 9 months. Thanks

Winfred A. on

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Paid the monthly rent on space 257, moved out 4 days after. Since space was used only 4 days after paying rental one would think I would be offered a part refund. Thank you

Ronda P. on

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Staff is friendly and helpful

Candice W. on

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Even though I couldnt continue to pay for my unit I am greatful for being able to still get my things. I had alot of sentimental things thats couldn't be replaced. Thank you !

Patricia D. on

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The young guys that hooked are trailer that we rented were extremely nice and very very helpful.

sharon c. on

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Your the best ever.

Isabel G. on

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They sent me a letter saying that my rent was going up and after 4 years with them they didn’t care about keeping me as a customer

tassia r. on

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Mickey and her whole staff was always friendly and accommodating every time I came to the Uhal this has been so pleasant I recommend all my family and friends to this location Thank you so much

Stephanie W. on

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Such a great experience. Wonderful staff. Helpful. Easy to pick up and drop off the equipment. Went as smooth as it could and with reasonable cost.

yolanda m. on

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Great staff. Very friendly & personable. Felt as if they truly cared. Would def recommend this location to all my friends and family. Way to go Mickey Willis... you have turned this place around!

Yasmin W. on

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Everyone was great ..

GINA D. on

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Amazing experience best ever! 24 Acess climate controlled inside bathrooms 5 carts always clean , access anytime and felt safe! I wish all facilities could be like this! Value!!! Easy Auto pay! Thx!!

Jack H. on

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Dylan was excellent. Give that guy a raise!

LAURA F. on

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This location is convenient for me. I chose it also because it is clean, well-staffed, and I feel safe there. Limited access hours aid in all those potential concerns.

Misty P. on

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The only set back is the climate controlled units were roasting hott. When I got back to my car I actually threw up because I was so overheated.

David L. on

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my experience with uhaul was very profesional promped,and productive.i will do business with them again..and years to come great job uhaul..

SUSIE B. on

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I've used this facility before and they were unprofessional, the staff here now are very professional, attentive and concerned about my needs. The manager and agent that helped me was outstanding.

levon b. on

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Issues with booking: Had to do three separate calls to make the reservation. Spoke to Michael at the call center first. Dirty locker. Manager said she would go get a broom but she never came back.

Juan S. on

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Honest,Friendly And Fast Staff Really Enoying My Experience With My Storage It Was Clean When We Got It The Guys There Are Always Helping And Keeping Themselves Busy I recommend Ppl To Come Here 👍

Patricia B. on

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They are compassionate and very nice.

Leah H. on

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From Manager to regular had great customer services

Jennifer H. on

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Enjoyed all the workers there. Very friendly staff and willing to help whenever I needed anything.

luisa t. on

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Staff was friendly and very helpful, especially Mickey! Thank you!

jeff h. on

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Thank you for the great service.

DArren A. on

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Good people, good facility

Temeah Maria H. on

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Thanks

dan i. on

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The manager and new young lady were very helpful.

Toya T. on

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I experienced Excellent Customer Service in an timely manner.

Wilhelmina H. on

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The staff is friendly helpful and very understanding. Safe location and my stuff was just as I left it. Mickey is doing an outstanding job and her staff is amazing! Keep up the good work team!

Julia B. on

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I really appreciate a facility that stands up to its word. Thank you

Laura W. on

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Love the store, love the people! Professional, awesome :) favorite place !!!

Andre A. on

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Everyone at the facility was kind and helpful. If I need another storage I would definitely use 5316 facilities. Thanks, guys for everything !!

Lawrence C. on

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Professional and helpful

Raymond D. on

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Blake is knowledgeable, courteous, and personable.

Laura P. on

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I had this storage unit for four and a half years and every staff member that I encountered was rude and unaccommodating and seemed to take pleasure in making people wait in line.