Customer Reviews for U-Haul Moving & Storage at Boulder Hwy

3394 reviews

5316 Boulder Hwy   Las Vegas, NV 89122
(Harmon Ave)

(702) 435-7555

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(702) 435-7555

5316 Boulder Hwy
Las Vegas, NV 89122
(Harmon Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The only problem is too many customers and not enough workers.

MICHAEL H. 
Rating:
5.0

Give Rhonda and crew a pat on the back!

scott H. 
Rating:
4.0

Customer did not leave a comment.

Ronald F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACQUELYN W. 
Rating:
5.0

Customer did not leave a comment.

addmas S. 
Rating:
5.0

Customer did not leave a comment.

melissa t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID JOHN D. 
Rating:
3.0

Customer did not leave a comment.

RUSSELL S. 
Rating:
3.0

Make sure you have the right size of truck available

MILAGROS W. 
Rating:
5.0

Employees came up to me immediately after pulling into the check-in area. I do not have a problem with this location. I have a problem with the u-haul reservation line who set a reservation for storage at Stephanie place U-Haul and when I arrived to check in I was told that there was no such reservation and no such spot available for quite some time. The 800 number for U-Haul is deceptive.

MATTHEW PHILLIP L. 
Rating:
5.0

Customer did not leave a comment.

Mary D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aziza A. 
Rating:
5.0

Staff very professional and helpful. I rent alot from them never have any issues. Highly recommend them

Wesley B. 
Rating:
5.0

Customer did not leave a comment.

Jason R. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

frank m.  |  Overall Experience 
Rating:
5.0

Always be friendly it keep the world a great place

Thomas T. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Thanks all of ya'll

Kim H. 
Rating:
4.0

Customer did not leave a comment.

PRICE M. 
Rating:
5.0

The manager and her crew were excellent. Awesome people skills so helpful to me.

KAREN LORRAINE B. 
Rating:
5.0

In general, staff at all locations were helpful and friendly. The troubles all stemmed from the corporate level, including the “traffic” department that even exasperated your own staff. You seriously need to look at your operation through fresh eyes. Mr. Schoen would not be happy.

JAMES CHRISTOPHE D. 
Rating:
2.0

They charged me $16.50 for 5 gal of gas even though I brought it back with more gas than the truck had in it. I have pictures of the fuel gage and mileage. I even marked the correct fuel on the app to check out the truck. Thanks. Not

Layne H. 
Rating:
5.0

Customer did not leave a comment.

ALBERT LEROY T. 
Rating:
5.0

Nothing everything was great

Carol M. 
Rating:
5.0

Brakes squealed a lot otherwise everything was great. Thank you!

NICHOLAS STEVEN G. 
Rating:
5.0

All was very helpful

Sherri M. 
Rating:
5.0

It would be helpful to know the vehicle needs to be parked before completing the drop off procedure because it will cut off as soon as you write the mileage

Florence K. 
Rating:
5.0

Good

ROYNEL C. 
Rating:
5.0

Customer did not leave a comment.

Judy D. 
Rating:
5.0

Nothing...excellent customer servicing and equipment.

JOHN KEONE M. 
Rating:
5.0

Both the counter staff and yard staff(Chris) were great. Very professional and courteous!

Robert D. 
Rating:
5.0

Customer did not leave a comment.

YOLAIDIS M. 
Rating:
4.0

Customer did not leave a comment.

Spencer B. 
Rating:
5.0

Customer did not leave a comment.

VANESA A. 
Rating:
1.0

Customer did not leave a comment.

JASON LEE B. 
Rating:
5.0

I like that the employees here were nice and respectful

Rebecca T. 
Rating:
5.0

Markus Hall sales associate was excellent in service. This guy went above and beyond to help me , my wife and daughters. Uhaul should promote his position and pay. Great representative for Uhaul. Keep hiring individuals such as this like .

URON RAHEED H. 
Rating:
4.0

Customer did not leave a comment.

MELANIE A. 
Rating:
5.0

Enjoy the time, truck run great

Rene C. 
Rating:
5.0

Equipment reserved and available at appointed day and time, although was required to pick up at alternative facility across town. Staff very helpful and proactive in coordinating all aspects of rental experience, from scheduling, to pick-up, to drop-off. My over-all experience with U-Haul here in Las Vegas was very positive, and I will use them again for my moving needs.

Craig D. 
Rating:
2.0

Customer did not leave a comment.

Sharhonda H. 
Rating:
5.0

Customer did not leave a comment.

Ellen M. 
Rating:
3.0

They need better customer service cashier/register

MARCO ANTONIO J. 
Rating:
5.0

Customer did not leave a comment.

Flora M. 
Rating:
5.0

Customer did not leave a comment.

Teresa C. 
Rating:
4.0

Customer did not leave a comment.

Bohemian W. 
Rating:
3.0

they gave my truck away then asked me to park across the street. no so professional.

NICK Z. 
Rating:
5.0

Customer did not leave a comment.

GEORGE ALLEN P. 
Rating:
4.0

Customer did not leave a comment.

CRYIL WARREN J. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY MICHELLE W. 
Rating:
5.0

Keep up the good work!

Tommy W. 
Rating:
5.0

Very helpful and nice people would tell everyone 🙂 very happy with the service 😀 nice 👌 and helpful

Sherri M. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Baron J. 
Rating:
5.0

The people at this location was very friendly and professional . Got in and out quick

michael C. 
Rating:
5.0

The service here has always been quick and the people that work there are always helpful and friendly

DONALD EDWARD C. 
Rating:
5.0

Customer did not leave a comment.

CINDY LUCIO P. 
Rating:
4.0

Customer did not leave a comment.

James O. 
Rating:
5.0

Customer did not leave a comment.

Amy A. 
Rating:
1.0

The only helpful person was the one who checked us in. He was GREAT! But my experience afterwards was horrible. The woman who checked us out began yelling at us because we attempted to use the online service to turn in the truck. Very rude. On top of that she made us go back and put more gas because it was ONE line off... Keep in mind, that when I received the truck, it was filled below the stated line. I also had taken a picture and disputed it on their online app.

Maria C. 
Rating:
5.0

Customer did not leave a comment.

Kim N.  |  Overall Experience 
Rating:
5.0

I really love the people at that u-haul they make ever one feel at home.Dont change a thing

Judy D. 
Rating:
4.0

Customer did not leave a comment.

ANTONIO TERRELL S. 
Rating:
5.0

Customer did not leave a comment.

JOHN O. 
Rating:
5.0

They were very helpful enabler very professional when it comes through COVID-19 restrictions I appreciate the staff over there and help me out so much

Fredrick S. 
Rating:
4.0

Robert and Samantha were both very helpful and courteous. My only problem was that the truck size I reserved was switched due to availability. The larger vehicle worked worked out OK, but it was very awkward to drive. But Robert was kind enough to back it out of the parking space for me and from there I managed to complete the move successfully.

Melody C. 
Rating:
5.0

Customer did not leave a comment.

layo C. 
Rating:
5.0

Very professional and helpful

Mark J. 
Rating:
5.0

Awesome and quick experience

Daniel F. 
Rating:
3.0

We made a reservation for a truck the day before and when we arrived they couldn't find our reservation.

LELAND DALE F. 
Rating:
5.0

Easy and fast drop-off process, clean grounds and courteous staff.

Marc R. 
Rating:
5.0

The worst thing was it was supposed to be in and out but the computer was down for a while so it took way longer than usual.

Nicholas W. 
Rating:
5.0

Customer did not leave a comment.

Felicia M. 
Rating:
5.0

Thank you for your help in the office and returning the truck.

MICHAEL ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

JORGE C. 
Rating:
5.0

Where do you find such wonderful people to serve the public? Your employees are friendly and knowledgeable.

GREGORY PAUL C. 
Rating:
5.0

Very easy deop off contactless

Akai H. 
Rating:
5.0

Alina, (not sure of spelling) was happy to greet me and attended to me as soon as she was through with her customer. Alina was very professional, and cheerfully walked me though the rental. I was impressed with her, and Samantha. Their efficient and polite service were exceptional! Robert helped me at check in, and took time to make sure my bill was correct. Robert and Samantha were so kind, and helpful it made me feel appreciated. My experience at this store was exceptional!

Charles H. 
Rating:
5.0

Customer did not leave a comment.

MARK ADRIAN M. 
Rating:
5.0

Great friendly staff, convenient location and dependable service,

Jose M. 
Rating:
5.0

Check and check out great. Fast and the employees where. Friendly and polite

Donald M. 
Rating:
5.0

Customer did not leave a comment.

ADAM EDWARD C. 
Rating:
5.0

I understand the need, but I should not have to decline the insurance 3 times using an online system. That has nothing to do with the Boulder Hwy location, they were great.

WILLIAM CHRISTIAN W. 
Rating:
4.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

So far so good I'm a happy customer to come to this place and rent the equipment anytime the front desk people are very nice and friendly yes I'll recommend my friend n others to make business with this company you we're never regret good people

Manuel R. 
Rating:
5.0

Would tell everyone very happy with services

Sherri M. 
Rating:
5.0

The staff was really helpful and always professional. 11/10 will use again

Jacobi W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SERENAMARY D. 
Rating:
5.0

Customer did not leave a comment.

LAVERK H. 
Rating:
5.0

Customer did not leave a comment.

Vince M. 
Rating:
5.0

Staff was very professional and made me feel welcomed. Excellent customer service

Richard R. 
Rating:
5.0

Very nice workers

Francisco R. 
Rating:
5.0

Very good fast service.

FELIX JUNIOR N. 
Rating:
5.0

Customer did not leave a comment.

Isaac J. 
Rating:
5.0

Customer did not leave a comment.

Isaac J. 
Rating:
5.0

Customer did not leave a comment.

VONTORIA N. 
Rating:
5.0

Continue to keep all your trucks sanitized , update keep the customers.And great customer service.

Lorenzo B. 
Rating:
3.0

There was one professional individual at location and surprisingly it was the youngest guy there. I felt like I was in someone's garaged family business definitely not a welcoming environment from staff.Seems like they are depressed no welcome or how can I assist just kind of stands there and looks. I know older people can be a bit tired but customer service says a lot about an establishment

Paula H. 
Rating:
5.0

Rhonda was great. She went above checking on storage units for me in my new city. Everyone was helpful and nice.

Karen B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert H. 
Rating:
1.0

The truck was ready when I arrived including the hand cart. Office was very well orchestrated for Covid19 distancing. The office was very efficient for pick up and drop off. I have used this rental store before.

Patricia A. 
Rating:
5.0

Staff was very friendly

FERNANDO L. 
Rating:
5.0

Customer did not leave a comment.

Karen A. 
Rating:
3.0

customer service phone representatives need to be retrained. Some are rude and condescending, as well as lying on notations for reservations on accounts.

Christopher T. 
Rating:
1.0

The truck had zero oil in it and was very difficult to drive. We added 2 quartz and it was still barely visible on dip stick. When I returned the truck I dealt with 2 rude employees. The one inside Marcus Hall was shouting, arguing, and talking down to me. He even kicked me out of store. I of course asked for a manager. He said I was talking to one. He actually claimed to be a manager 3 times. He is not a manager. I called in and got the actual manager. She came out and spoke with me. I have never been so disgusted. I am not ok with any of this.

JAIME DIANE M. 
Rating:
1.0

The dolly was missing that I paid the extra money for

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Samuel D.  |  Overall Experience 
Rating:
5.0

Rhoda was very helpful

Sonny H.  |  First Impressions 
Rating:
5.0

Best u haul I have been to in LIFE

KRISTIN LYNNE D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dustin f.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mickey H.  |  Overall Experience 
Rating:
2.0

I moved all my things out and moved back out of town, I have placed my lock back on the unit by mistake. Had told the facility I had done so and that i had cleared the unit out, but they continued to charge me for the unit because of the lock being still on there. That is not right or fair, I would like those charges taken off of me.

Jeremiah M.  |  Overall Experience 
Rating:
5.0

very friendly and helpful great customer service skills made me feel very comfortable and confident that I made the right choice by choosing uhaul thanks

Enrique S.  |  First Impressions 
Rating:
5.0

Thank you very much. I had some good and bad times with my payments, you guy’s didn’t give me a hard time. Thank you for that.

Tony M.  |  Overall Experience 
Rating:
4.0

It would have been nice if the units had lights. Its hard to look in the totes in a dark unit

connie c.  |  Overall Experience 
Rating:
2.0

Never answer their phone and took their van back with my stuff in it and jacked up fees

JUANCARLOS Melendez R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julio C.  |  First Impressions 
Rating:
3.0

When we first got the unit we were told the price would never go up, grandfathered in, not so!!!! Some one had moth bolls in their unit witch I cannot be around without getting a severe headache and the facility wouldn't do anything about it..

Patricia S.  |  Overall Experience 
Rating:
5.0

Mickey is truly the best she deserves to be promoted excellent service

Valgene W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris W.  |  Overall Experience 
Rating:
5.0

The guys there were very friendly an helpful

Dessilene N.  |  First Impressions 
Rating:
5.0

Mickey and her staff was exceptional going the extra mile especially her employees Elena Marcus and Javier they are awesome

Thomas S.  |  Overall Experience 
Rating:
2.0

could use better cleaning. We felt homeless people occupied the facility at times. There needs to be a routine check. Bathroom was used by homeless people very dirty!

frank C.  |  Overall Experience 
Rating:
4.0

The only complaint I have is that my access card wasn't working yet when I went back later to move some of my stuff in. And I have to return in the morning to get it reset before I can enter

Catherine G.  |  First Impressions 
Rating:
5.0

Very professional people. Very satisfied

Donald H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica R.  |  Overall Experience 
Rating:
5.0

They were awesome. So accommodating to me and my family.

Joseph S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Micheal S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer M.  |  Overall Experience 
Rating:
5.0

The staff were not only polite, helpful, and accommodating, but they went above and beyond to make sure I was a happy customer. I felt like a family member.

James L.  |  Overall Experience 
Rating:
3.0

your on line check in was very difficult and time consuming. wish to recognize a very exceptional employee Mickey she was extremely helpful with my checking out my truck and with getting my storage unit. She's a five star employee.

angel s.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Bathsheba G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joseph A.  |  Online Move In 
Rating:
3.0

The only thing is it took an hour or more to get waiting to get service, once it was my turn, it only took 5 minutes and I was done. Need to have more staff that is qualified to help customers.

Sarah W.  |  Overall Experience 
Rating:
5.0

Everything and everyone was terrific!

Laurie M.  |  Overall Experience 
Rating:
5.0

Micky was great Attentive to everybody in line very helpful. Always smiling just pleasant all around.

Lidia K.  |  First Impressions 
Rating:
4.0

I am satisfied with Uhaul service, and would continue doing bussiness with them!

Osa O.  |  First Impressions 
Rating:
5.0

Customer service was excellent. Easy to access storage unit.

William Glenn D.  |  First Impressions 
Rating:
5.0

Great place in a very convenient location ran by awesome people.

David M.  |  Overall Experience 
Rating:
1.0

The lady at the computer was extremely rude . I didn’t receive a hello when entering , I Felt like I was bothering her. She was extremely short with me , I’ve never been treated so poorly.

Elizabeth Vojtek R.  |  Overall Experience 
Rating:
5.0

The staff made it so easy to do. Fantastic!

Sharon M.  |  First Impressions 
Rating:
5.0

From the moment I walked into the store I was greeted by the staff. They made me feel welcome. I will definitely be back. Thank you for you Awesome customer service.

Tina MArie B.  |  Overall Experience 
Rating:
3.0

I had to use a lock smith to take my lock do to me loosing the key , the lock smith charge me $55 dollars and wasn’t able to remove the lock . So I feel I shouldn’t have been charged . I am requesti

Sandra C.  |  Overall Experience 
Rating:
3.0

That manager is evil and miserable .My husband and i fell on hard times and slept in our unit she caught us and gave us 30 days then switched it to 3 days liar Thats why she's lonely personality sucks

chauncey d.  |  Overall Experience 
Rating:
5.0

Xxxxxxx

joyce C.  |  Overall Experience 
Rating:
5.0

No comments

Jodi M.  |  First Impressions 
Rating:
5.0

Thank you Mickey for working with my husband and me on our settlement so that we didnt loose our stuff really appreciate it

David G.  |  Overall Experience 
Rating:
5.0

The ladies were very helpful and friendly. You need to have more staff. There’s always a line and it’s very slow.

Karen B.  |  First Impressions 
Rating:
5.0

Very satisfy withover all experience of my short stay there for sure.Thank you Roberto

robert a.  |  Overall Experience 
Rating:
5.0

Michiko Willis and her staff were so nice and very helpful in everything we needed. Michiko was God sent couldn't have asked for a better place to store our things for the last 9 months. Thanks

REBECCA B.  |  Overall Experience 
Rating:
5.0

Your the best ever.

sharon c.  |  First Impressions 
Rating:
5.0

Dylan was excellent. Give that guy a raise!

Jack H.  |  First Impressions 
Rating:
4.0

The only set back is the climate controlled units were roasting hott. When I got back to my car I actually threw up because I was so overheated.

Misty P.  |  First Impressions 
Rating:
2.0

Issues with booking: Had to do three separate calls to make the reservation. Spoke to Michael at the call center first. Dirty locker. Manager said she would go get a broom but she never came back.

levon b.  |  First Impressions 
Rating:
5.0

Honest,Friendly And Fast Staff Really Enoying My Experience With My Storage It Was Clean When We Got It The Guys There Are Always Helping And Keeping Themselves Busy I recommend Ppl To Come Here 👍

Juan S.  |  First Impressions 
Rating:
5.0

I experienced Excellent Customer Service in an timely manner.

Toya T.  |  Reservation 
No reviews have been submitted for this location.

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