Customer Reviews for U-Haul Moving & Storage at Broadway

539 reviews

1545 W Broadway St   Idaho Falls, ID 83402
(Load/Unload Indoors)

(208) 419-0513

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(208) 419-0513

1545 W Broadway St
Idaho Falls, ID 83402
(Load/Unload Indoors)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Timothy W.  |  First Impressions 
Rating:
1.0

I brought a car transport back a day EARLY but it was after the location had closed. I was not aware I had to complete an online checkout if I was dropping off equipment after hrs., as I have dropped off equipment at other locations after hrs. without doing an online checkout. Anyway, the next day I returned to drop off the moving van I also rented, and indicated to the manager there that I also dropped off the auto transport early the night before and placed it neatly next to the other transports. She stated that in the future I need to drop off all equipment and vehicles in the designated drop-off area and that was it. Later that day I was charged an additional $20 for dropping off the equipment after hours! The manager could have easily have told me I need to go online and complete the check-in, but she said nothing and then checked it in herself and charged me an extra $20. Not the kind of business practices I would recommend doing if they want return business. I won't be renting any equipment from the Broadway Idaho Falls location and I certainly won't recommend the Broadway location to anyone I know in town. In fact I'll recommend they go to the Ammon or Northgate locations.

Scott W. 
Rating:
2.0

The clerk was very rude, did not acknowledge us when picking up or dropping off the equipment. We had to go get her to help even though she looked at us multipy times. She lost keys, didn't know which one it was ..told us it mite be that one and didn't explain online equipment verification. Very poor service...wouldn't recommend this uhaul site to anyone.

Cynthia H. 
Rating:
5.0

Customer did not leave a comment.

Connie S.  |  First Impressions 
Rating:
1.0

Be honest

KEVIN B. 
Rating:
5.0

Thank you so much for the excellent service. This was intended to be a short time storage. We were very pleased.

PENNY H.  |  Overall Experience 
Rating:
5.0

Everything was excellent.

Jeff W. 
Rating:
5.0

Customer did not leave a comment.

Brant W. 
Rating:
4.0

Customer did not leave a comment.

Stacey E.  |  Overall Experience 
Rating:
5.0

I used inside storage it was great and go when you need to go get something out of storage any time even Sundays nice.

Alfonso H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Morgan M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DENNIS H. 
Rating:
4.0

Had a simple transaction this time, rented an appliance cart for a few hours. Staff were friendly and rental price was very fair.

Mark C. 
Rating:
5.0

Friendly, knowledgeable and helpful attendant.

Wayne G. 
Rating:
5.0

Customer did not leave a comment.

Jay T. 
Rating:
5.0

I was very surprised to see that the fuel price was 26.00 for 12 miles driven. That seemed very odd to me.

HENRY B. 
Rating:
5.0

Customer did not leave a comment.

Lawrence H. 
Rating:
5.0

Both ladies were very nice and helpfull.

James C. 
Rating:
5.0

Customer did not leave a comment.

justin C. 
Rating:
5.0

Customer did not leave a comment.

jeremy W. 
Rating:
5.0

Customer did not leave a comment.

David I. 
Rating:
5.0

Keep doing what you are doing.

jack G. 
Rating:
4.0

The truck did not have any of the "X" damage stickers on it that employees said showed previously reported damage. The truck had substantial damage on all sides. Employees said "Oh, but you can see where the damage sticker was". They might be able too see that, but I could not. Customers should not have to search the vehicle looking for damage that was previously reported. Otherwise the rental experience was fine.

patrick L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

Tracy P. 
Rating:
5.0

Good all around. A well-planned facility, good packing supply options, and friendly, knowledgeable staff. Thanks!

Julie R. 
Rating:
5.0

Customer did not leave a comment.

harlo M. 
Rating:
5.0

Patricia and Crystal were so helpful! Any questions I had they were happy to help with

JAMES P. 
Rating:
5.0

Great customer service

Michelle L. 
Rating:
5.0

Customer did not leave a comment.

Clay R. 
Rating:
5.0

Natalia and her coworker did a great job.

Mark G. 
Rating:
5.0

Everything was exceptional 😁

KIMBERLY M. 
Rating:
4.0

Customer did not leave a comment.

Isaac H. 
Rating:
5.0

Crystal was awesome. The website auto filled things I didn't Ned and she got it all sorted out.

Susan R. 
Rating:
5.0

Customer did not leave a comment.

Kate S. 
Rating:
5.0

We came at the right time to be helped, but there was only one person working and people waiting on her while she hooked our trailer up. Other than that 10/10 experience!

Britnae S. 
Rating:
4.0

Have the size of truck that is booked I requested a 26 footer. weeks before and when it came to it all I could get was a 15 foot very disappointed in uhaul.

NICHOLAUS C. 
Rating:
5.0

Employees very helpful and friendly, could use some more help to cut down the wait time.

David H. 
Rating:
4.0

Very satisfied. Will use again.

RACHEL A. 
Rating:
5.0

Nothing. They were great!

Benjamin C. 
Rating:
5.0

Customer did not leave a comment.

KEVIN W. 
Rating:
5.0

Staff was effective and friendly. They tell you everything you need to know. I have never had trouble with this uhaul location. Thanks!

Jacob W. 
Rating:
5.0

Customer did not leave a comment.

Raul T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Brent S. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

thomas c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candice G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martha K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rodney V. 
Rating:
4.0

I don't need climate control and maximum security. Price is too high.

Adam W.  |  First Impressions 
Rating:
5.0

The bathroom and the drinking fountains and moving carts are amazing. I also like the added security of the alarms.

Robert H.  |  First Impressions 
Rating:
1.0

I will strongly advise my friends to not use Uhuals services

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

Claude K. 
Rating:
5.0

Customer did not leave a comment.

Dennis T. 
Rating:
5.0

Great service

kyle H. 
Rating:
3.0

The truck was filthy it smell like cigarette smoke it had dog hair it obviously was not cleaned at all you could see that there was dust on the dashboard couldn't even see through my mirrors I had to clean them and there was trash still behind the seat in the in the truck was not satisfied with the equipment but the young lady that attended me in the evening was very polite professional and made up Kinda for the horrible experience

Cecelia H. 
Rating:
5.0

Customer did not leave a comment.

Tyler C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jordan B. 
Rating:
5.0

Customer did not leave a comment.

Clark J.  |  First Impressions 
Rating:
4.0

I wish I would have know that I had to drive 45 minutes, and spend $30 more in gas to the nearest uhaul drop off location before booking.

Lexi K. 
Rating:
5.0

Very helpful!!!

Kelly T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Crystal P. 
Rating:
2.0

I picked up the vehicle in Pocatello with a gas tank just over half full. I followed the instructions for mobile pickup and took a picture, updating the fuel level. Before dropping it off, I filled the tank to that level. The lady who checked in the vehicle at this location asked if we wanted to fill it up, stating that it should be just below full. Even after showing her the picture of the odometer and fuel level taken at the time of pick up, she acted as though she didn't believe me, and explained that it should have updated in the mobile pickup system. She said she'd "let it go this time" and finished the process. Whether it was a system error or misunderstanding, I don't know, but this was an extremely frustrating experience.

Lindsey H. 
Rating:
3.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

Ben e.  |  First Impressions 
Rating:
4.0

Pro-rate storage days when box delivery is scheduled, especially when you pay for delivery. I paid for 15 days of storage when they were only stored for 1 day prior to delivery.

Lucas W. 
Rating:
3.0

The girl at the drop off location was very nice. We dropped it off a day early. We will never recommend or use your services again though due to the way personnel talked to us on the phone and gave us poor service.

Kent W. 
Rating:
5.0

We actually had too many furniture pads and for our small 1000sq foot home, we needed 4 boxes instead of 3 so we had to rent an extra uhaul trailer which was a bummer. BUT the service we received in Idaho and Oklahoma were both wonderful! Very good communication, very kind customer service. 10/10!

Alissa B. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

Garrett W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JERRY J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johelen M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brelon M.  |  Online Move In 
Rating:
5.0

Please check ur records. I have 2 withdrawals pending for a storage unit at Northgate Mile and Broadway in IF.

Theresa D.  |  First Impressions 
Rating:
5.0

This was by far the very best storage and U-haul rental experience I have had ANYWHERE in the country. I have moved a lot and this team was superb!

Deborah W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICKI W. 
Rating:
5.0

Customer did not leave a comment.

Theodore B. 
Rating:
5.0

Customer did not leave a comment.

Jason W. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
4.0

Local business is great, but a corporate policy that forces a full days charge for bringing the trailer back one hour and 45 minutes late is quite frustrating. I'll be looking to other providers in the future.

MAURICE N. 
Rating:
5.0

Ty

John K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANK S. 
Rating:
5.0

Customer did not leave a comment.

Donald P.  |  Overall Experience 
Rating:
5.0

Great customer service.

NOLAN L. 
Rating:
5.0

Customer service was outstanding

MARK B. 
Rating:
5.0

I would only ask that it be explained what what measurements are length, width, and height. I thought I was renting an 8'long X 10'wide X 8'tall but instead got 8'long X 8'wide X 10'tall. Ordered online and not on site so it's my fault but it would have been nice to see on the website where the dimensions actually were.

Hunter P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
4.0

Customer did not leave a comment.

IVAN K. 
Rating:
4.0

Customer did not leave a comment.

brady a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nancy h.  |  First Impressions 
Rating:
5.0

Patricia Rick's helped me and is awesome. She is very nice and explained every thing to me. Awesome customer service. Thank-you!

Jerry D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Owusu A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SCOTT H. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

MARIO T. 
Rating:
5.0

This U-Haul SLC enter is the best one I have ever Ben to. Everyone is very friendly and the facility is clean.

Nolan L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

beverly l.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

WILLIAM Y. 
Rating:
5.0

Thank you, will be easy to get in and store my stuff. And it will be sucure and safe. Dia Tieken

Diannia T.  |  First Impressions 
Rating:
5.0

Great place awesome staff here to help and superb on call and hands on management definitely going to be recommending to anyone I know to choose this place for storage and moving they have everything you need for both

Cody I.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Alexander P. 
Rating:
5.0

I am amazed at the climate controlled facility. I would say it was luxurious! Every staff person I have encountered was wonderful - Christa today and a month ago, Patricia. The moving help, 3 Peaks was excellent. Can’t imagine the experience going any better.

Diane A.  |  First Impressions 
Rating:
5.0

Excellent facility, great prices, and excellent employees!

Elizbeth G.  |  Overall Experience 
Rating:
5.0

The truck I rented was awful. It seemed nice enough until I started to drive it. The alignment was all out of whack and the steering wheel was sideways to drive that thing straight. There was no windshield wiper fluid so I couldn't clean the windows. It was quite disappointing to have to drive in the winter with nothing to clean the windows and have to stop every so often to hand wipe them.

Jason W. 
Rating:
5.0

Best customer service and cleanest facility ever!

CHERYL LYNN L. 
Rating:
1.0

Trailer had burnt out lights , bald tire worst experience I have ever had with renting, then when I returned it one and a half hours late because of blizzard and road closers I got charged for an extra day . That was BS will never rent from uhaul ever again , had more problems than what I had mentioned

KENNETH D. 
Rating:
1.0

Dropping off truck after hours was super confusing, super hard to find order number after creating a new account. Very disappointed.

ROMAIN G. 
Rating:
5.0

Outstanding service. Fast and efficient.

ROBERT N. 
Rating:
5.0

Customer did not leave a comment.

PAUL S.  |  First Impressions 
Rating:
5.0

Always amazing service at this location.

CHERYL L.  |  First Impressions 
Rating:
5.0

Patricia and Becky are very efficient, courteous, and knowledgeable.

Mary T.  |  First Impressions 
Rating:
5.0

Thank you for the quick and reliable service. I'm definitely renting at this location again

JESUS R. 
Rating:
3.0

Customer did not leave a comment.

JERRY M. 
Rating:
5.0

Customer did not leave a comment.

Peggy B.  |  First Impressions 
Rating:
5.0

Patricia Ricks was excellent. Very helpful and knowledgeable.

Tom D.  |  First Impressions 
Rating:
5.0

This whole facility is amazing!

SUSAN R. 
Rating:
5.0

Friendly service and simple, convenient process.

Adrianne G. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS D. 
Rating:
5.0

Customer did not leave a comment.

Regina K. 
Rating:
5.0

Customer did not leave a comment.

ANDREW A. 
Rating:
5.0

Customer did not leave a comment.

Alex V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
4.0

Customer did not leave a comment.

berk H. 
Rating:
5.0

Customer did not leave a comment.

RANDY H. 
Rating:
2.0

Train staff in customer service

Heather C. 
Rating:
5.0

The help was great, friendly, helpful and knowledgeable. Great experience

ANDREW B. 
Rating:
5.0

Customer did not leave a comment.

nanette p.  |  Overall Experience 
Rating:
5.0

thank you for the excellent service

MILO J. 
Rating:
4.0

Customer did not leave a comment.

DEVIN R.  |  First Impressions 
Rating:
5.0

Just keep up the good job you are doing!

WESLEY D. 
Rating:
4.0

The manager and staff are very friendly. The only issue is I had trouble accessing the storage at night.

Nolan L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MATTHEW C. 
Rating:
5.0

Brought the truck in 3 days early and received ZERO credit, and was then charged additional mileage for 40 miles, even though I went the shortest route from Fresno to Jackson then Jackson to ID Falls. I felt completely taken advantage of by UHaul.

Phillip R. 
Rating:
5.0

Thanks

Mustafa A.  |  Overall Experience 
Rating:
5.0

Just another fantastic professional turnkey experience. Facilities are so nice. The 1 month of storage for free is such a great perk. Overall just really impressed with Uhaul.

ASHBY B. 
Rating:
5.0

Customer did not leave a comment.

ALAN R. 
Rating:
5.0

They were more than helpful and so willing to work with me in an unexpected circumstance that made me need the storage unit.

Becky M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

KEITH K. 
Rating:
5.0

I want it known that I have a true appreciation for all y'all. The woman who is the owner,was able to provide services above and beyond my expectations .From the technical end to actually helping me unload a heavy/ fragile glass table top. There is no way one could be a better rep for U-Haul. Thank you . Patricia Ricks.

Christopher G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jami S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAUL O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael C. 
Rating:
4.0

Customer did not leave a comment.

Helena G. 
Rating:
5.0

Called to report some items I left in a vehicle which I very much appreciate

IAN S. 
Rating:
1.0

Customer did not leave a comment.

Larysa P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY B. 
Rating:
1.0

Make sure the expectations are known to the customer and explained what should be done before leaving the property so that they. Are not not with a situation like mine where I was stuck paying for milage and gas that wasn't used but since the ingmfo want gone over, I was left to pay the money I didn't spend and that put me in an even more compromising situatij then I already was in with my own personal life and reason for getting the rental to begin with. I've never rented from any other location other than Northgate Mike band now I know why. By business will not be going to that location ever again especially since the situation wasn't investagated enough to find where the problem was made . I'll never trust that location

Melissa D. 
Rating:
5.0

Customer did not leave a comment.

DENNY O.  |  First Impressions 
Rating:
5.0

Really impressed with how well the property keeps up a quality of standard. Looking forward to the assistance as I conclude and seek help to moving in the future. To another state.

DAVID N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANDREW S.  |  First Impressions 
Rating:
5.0

Patty and her staff are awesome

Lynne F.  |  First Impressions 
Rating:
5.0

I actually changed my reservation to this location because of how helpful the staff was.

BRIAN K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JoAnne H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy C.  |  First Impressions 
Rating:
5.0

Thank you! You all are awesome!

CRAIG M.  |  Overall Experience 
Rating:
5.0

Excellent cooperation and communication with staff.

Melinda G.  |  Overall Experience 
Rating:
5.0

Excellent help up front and manager answered cell phone at home even with COVID!

DEE R.  |  Overall Experience 
Rating:
5.0

Customer service was awesome.

George L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JONATHON MARK P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEE R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janene C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michelle L.  |  First Impressions 
Rating:
5.0

Staff went over and beyond to help with rentals....truck n storage!!! I give them a 10 myself!!

Joyce H.  |  First Impressions 
Rating:
5.0

I would highly recommend this location to family and friends! The staff here always provides exceptional service!

SILA T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phillip E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SCOTT W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edith C.  |  First Impressions 
Rating:
4.0

i really enjoyed having my storage unit here. i liked the side door and access card, as well as a pin just in case i forgot my card at home. the only complain i have , is that sometimes the isle my unit was on would be filled on both sides to the top with someone else’s stuff. it would cover up lots of doors if not all of the doors in the isle. also, there wouldn’t be carts sometimes when i need it so i would have to walk around the whole building trying to find one. there is also a lady up front with blond hair; i’m not sure of her name , but she is not nice. to most people she would be. however, to my boyfriend and i, she would always have a negative attitude and not very helpful. there is a hispanic lady that helped me set up my unit when i first got it , and she was really nice and helpful whenever i talked to her. overall , it was a good experience having a unit there, knowing it’s secure with an alarm and a good lock.

Ashli K.  |  Overall Experience 
Rating:
5.0

Willing to help and happy friendly staff.

JONATHON MARK P.  |  First Impressions 
Rating:
5.0

Very good.

Micah S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles H.  |  First Impressions 
Rating:
4.0

I thought I would have 24 hr access, but the guy at the counter said 7 - 7.

Edward K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kelly s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joseph W.  |  First Impressions 
Rating:
5.0

Patty and her team were courteous and helpful. The facility is clean and secure.

Jennifer T.  |  Online Move In 
Rating:
5.0

I am so grateful to have this new, clean facility. It feels very safe. I am also very grateful for the first month rent free.

Cynthia R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

William B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martha K.  |  First Impressions 
Rating:
5.0

I also rented a 15 footer and drove 2000 miles in 3 days and overall I say it was very good. The price of the equipment was 2nd to none.

Gary B.  |  Online Move In 
Rating:
5.0

The manger Patricia was very friendly and helpful to help me find what was needed

Garth E.  |  First Impressions 
Rating:
5.0

Workers were the best part of the experience, access hours were a little inconvenient but that’s more based off of my job, not there problem!

JACE C.  |  Overall Experience 
Rating:
5.0

Great place the customer service was above and beyond

oscar h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RANDY H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bethany W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RANDY H.  |  First Impressions 
Rating:
5.0

Efficient

barbara h.  |  Overall Experience 
Rating:
5.0

The staff is extremely helpful and follows up when you need them to. I really appreciate the gentleman who I believe his name is Joe that helped me make my monthly payment for my UBox.

Richard W.  |  First Impressions 
Rating:
1.0

They towed our U-Boxes for illegal parking, fine I get that. But we got our boxes back and a lot of our stuff was missing! I’m infuriated, I’ve called and sent messages and have gotten nothing back.

Jodi M.  |  Overall Experience 
Rating:
1.0

At first, I was happy. Then, you double charged me for my U-boxes, and charged me for a location that I was never at. Way too much hassle.

rebekaah b.  |  Overall Experience 
Rating:
1.0

Though I returned the Uhaul box I rented from Uhaul kalispell on 29th of May, yet my card kept being charged for the months of June, July and August....even after informing them again and again.

Gary w.  |  Overall Experience 
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