Customer Reviews for U-Haul Moving & Storage at Broadway

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Broadway

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WILLIAM B.
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Once we rousted the employees from the break room, they were helpful, knowledgeable, Expedient and competent. They need to put a bell on front door so when someone enters, it sets off a ringer in break room. They are located in a former retail store location in a strip mall, so it is a huge space for a small store.

KERRY IVAN G.
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Bernard M.
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Max H.
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Everything went as planned. Transporter was ready and waiting. Have rented vehicle transporter 2 times before. Very nice trailer. It tows very nicely - even when loaded.

BENJAMIN W.
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Great customer service. Fast and professional.

JAMES H.
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GRANT S.
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Jesse R.
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JAMES N.
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Conley D.
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Wasn't their fault I was charged extra no one told me and I wasn't about to yell at them. But from now on I will look for another service.

william G.
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clerk was smiling when he talked to us.

DOUGLAS W.
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Customer did not leave a comment.

RANDY H. | Overall Experience |
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RONALD H.
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David H.
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Juliano M.
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Timothy M.
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Your website never worked, I brought it in a day early and thought it was checked in but apparently it didn't work, then I was charged an extra $900, luckily my cc company notified me and I was able to go in. He fixed it rather fast but still annoying that I couldn't reach them by phone and had to physically go in there.

CHRISTOPHER O.
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Great service!

JEANNIE C.
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DAVID K.
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Michael W.
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Susan L.
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TRACIE G.
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The clerk that checked the vehicle out for me was incredibly skilled and highly professional. Her assistant (appeared to be a trainee) was friendly and quick to accomplish what needed to be done. They were a great team.

Keela W.
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This isn't for the broadway location but we reserved a truck in rexburg, come to find out there weren't any 26' trucks in rexburg and the locations there were all closed. So we had to drive all the way to IF and back to load up and move to Pocatello. What's the point of the reservation system? That part was bull shit.

Shawn E.
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The tqo GENTS WERE VERY NICE, FAST AND CURTIOUS WHEN I RESERVED THE UHAUL AND WHEN I PICKED IT UP AND DELIVERED THE TRAILER. YOU HAVE TWO REALLY EFFICIENT AND PERSONABLE EMPLOYEES

Douglas E.
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lealand P.
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BENJAMIN H.
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Brian M.
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Rebecca R.
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The truck I reserved for 8:30 am was not ready. And there was not one available in idaho falls until 4:00 pm. Since I had movers at 9, I was very frustrated. The young man who helped was very accommodating.

JOSEPH B.
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Customer did not leave a comment.

Steven M.
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Employee did not walk us around the truck. When we got home we noticed large scratches down the side of the truck. Associate was friendly

Danielle S.
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Also was a pain dropping off online.

Ronnie H.
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I can't even to begin to tell you how wonderful CeCi was and Patty .They helped us through the whole move and Ceci was very caring and sweet she gave us relief at every turn and reassured us that is was no big hurry if we weren't ready for delivery.I couldn't tell you how many times we change the dates and everyone was very understanding Thank you Ceci for your kindness and we will send everyone your way.

DONALD G.
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Friendly, efficient service. Equipment in excellent condition!

JOHN J.
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Cynthia P.
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Very friendly and informative staff.

tyler B.
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Barbara B.
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They were so helpful and accommodating. Thank you so much for everything again!!

JOHN P M.
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ryan S.
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The reason why I decided to move my storage items was because of a nasty, ignorant experience with 1 specific employee. Sure enough, when I came back to give them one final piece of my business in the form of renting a 5x8 trailer to haul my stuff out, the experience got worse. The employee failed to mount the trailer correctly and after pulling 15 feet away from the U-Haul door, I noticed the trailer was making its way towards the back of my SUV. Luckily I pulled forward to avoid any damages. She shrugged it off like it was no big deal. Major damage could have happened. Oh, and I didn't mention that It took me 1 hour to finalize the paperwork even after I made the booking through the U-Haul app. Note to GM: I don't know if that employee is your relative or friend, but she is not doing anything productive for your business. I will never ever go to the broadway U-Haul again, sorry.

Jack M.
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FAWNTRILLIUM S.
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Roque M.
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When we picked up the truck they gave us the wrong one. The right size but wrong truck number so they told us we had to bring it back. This put us back by an hour because we had already started loading.

Thanawut O.
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Great service. Thank you

KEVIN B.
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Trevor G.
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Cinthia S.
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Super experience!

Judy G.
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Bethany W.
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Jeremy A.
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Bethany W. | First Impressions |
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Bethany W.
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Billy R.
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RANDY H. | First Impressions |
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Brian R.
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Joseph M.
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Patricia is a can do person. She has confidence, knowledge, and is extremely nice. You have a good representative for your company with Patricia.

MICHAEL D.
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Bracken A.
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Brian H.
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shawn B.
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I like that this location is easy to access and they are open early in the morning. Perfect

JACK P.
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Bryan H.
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Computer service at the location held us up for 1/2 hour. Patricia was great in handling the problem.

Daniel C.
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No comment

Buddie B.
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Cecilia M.
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Ben J.
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Claude K.
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Peggy S.
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Carlos M.
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The U- Haul Employees were very professional and friendly, Couldn't ask for better. Kudos

Matthew F.
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Eric E.
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The Uhaul cabin was filled with animal hair all over the seats.

MICHAEL N.
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Did a great job thank you

frank G.
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Heather H.
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Thank you! The owner was amazingly kind and friendly. Super impressed!

Michael T.
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Fast and friendly. Easy drop off

Justin M.
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More vehicles

Trish P.
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Super happy with these guys. All of them were knowledgeable and so helpful in suggesting options, looking up information and getting me on my way. My trip totally got rearranged, and I had to backtrack. They were great in flexibility. I had to wait for their help the next morning because I couldn't budge the hitch mechanisms. It was very cold and things were stiff and tire straps were a bit frozen, but still attachable. Joe, Lexus and owner, Daniel are good people. This is one of the better locations. Easy to get in, maneuver and exit. Big accessory stock inside. Huge parking lot. And customer service is everything. They have it.

Seth P.
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More bugs in our order happened here, but the guy was very helpful and made sure it worked out anyway.

gordon A.
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We would have liked at least a partial refund on our box rental since we moved out 3 days after we paid for the full month. That seems fair but we didn't get one when the associate asked the manager.

Heath H.
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This location made sure I was credited back all the misses from the origin store and was very customer service oriented and helped restore my opinion of U Haul. They were also surprised by the issues upon pick up at the Las Vegas location.

Elmer B.
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Not sure.

Antonio S.
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Customer did not leave a comment.

Cheryl B.
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inside of trailer was dirty, not the end of the world, Joe is extremely helpful at the broadway location in Idaho falls

Christopher L.
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The employees were very efficient

Kyle P.
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Customer did not leave a comment.

Aaron A.
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The location of the truck I hope was OK because I didn't see anything else as an appropriate place to leave the truck. Thank you again

Richard E.
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Great customer service

Richard W.
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Joe at the Idaho Falls Uhaul on Broadway did a great job everytime I contacted them and he made sure my experience was excellent. Thank you, Richard

Tracy W.
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This is the only way to move. Thank you!!

Troy B.
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the employees at this location are great! I reserved a ft truck for $388 online and upon arrival to pick, was told they were out and we had to take a 26 ft and the price was virtually the same as a 26 ft truck, if I would have wanted a 26 ft truck I would have reserved one to begin with, they did give us extra days to make up I guess,

Tiffanie H.
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Allen F.
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Wade H.
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Forgot to give us the blankets. Had to go back and get them.

JAMES R.
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Nathan N.
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ken M.
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Joe provided excellent customer service, was very knowledgeable and easily approchable. This was my second experience with Joe @ your broadway location in idaho falls. I will be teturning if i have any further needs. This gentleman has management written all over him.

Richard S.
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David B.
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Patrick F.
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Horrible move experience - blame falls again at corporate level - Traffic again sent me to a different drop off location - after they confirmed the location that I showed up to. Horrible!!

Denise D.
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Pick-up was easy. Drop-off was not! Before making our reservation we had noticed there was a drop-off location 5 minutes from the apartment which didn't show when we finally made the reservation so we had to choose another location. We asked when we picked up the trailer if we could return it to any location & was told we could. The lady at the closest location was pleasant & told us to take the trailer to a different location another 5 minutes away. There they told us we had to take it to the location on our rental agreement--another 30 minutes across town in heavy city traffic. Not happy about that wasted time!

Alexander W.
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Have someone at the front desk. There was no one there when I arrived to return the equipment (during normal business hours) I ended up finding them at the back of the warehouse working on a car.

Elesa M.
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Customer did not leave a comment.

barbara h. | Overall Experience |
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Efficient

Richard W. | First Impressions |
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The staff is extremely helpful and follows up when you need them to. I really appreciate the gentleman who I believe his name is Joe that helped me make my monthly payment for my UBox.

Jodi M. | Overall Experience |
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They towed our U-Boxes for illegal parking, fine I get that. But we got our boxes back and a lot of our stuff was missing! I’m infuriated, I’ve called and sent messages and have gotten nothing back.

rebekaah b. | Overall Experience |
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At first, I was happy. Then, you double charged me for my U-boxes, and charged me for a location that I was never at. Way too much hassle.

Gary w. | Overall Experience |
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Though I returned the Uhaul box I rented from Uhaul kalispell on 29th of May, yet my card kept being charged for the months of June, July and August....even after informing them again and again.

No reviews have been submitted for this location.

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