Customer Reviews for U-Haul Moving & Storage at Broadway

275 reviews

1545 W Broadway St   Idaho Falls, ID 83402

(208) 419-0513

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(208) 419-0513

1545 W Broadway St
Idaho Falls, ID 83402

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

kelly s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joseph W.  |  First Impressions 
Rating:
5.0

Fast and friendly service!

MICHAEL R. 
Rating:
5.0

The employees on broadway went above and beyond to help me

Sharon F. 
Rating:
5.0

Patty and her team were courteous and helpful. The facility is clean and secure.

Jennifer T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

BRYAN B. 
Rating:
4.0

Truck not very clean

PHILLIP H. 
Rating:
4.0

Customer did not leave a comment.

KRISSE F. 
Rating:
5.0

She was great very helpful

VAUGHN EARL B. 
Rating:
5.0

I am so grateful to have this new, clean facility. It feels very safe. I am also very grateful for the first month rent free.

Cynthia R.  |  Online Move In 
Rating:
5.0

EXCELLENT!!

Keith F. 
Rating:
5.0

Customer did not leave a comment.

DRAKE H. 
Rating:
5.0

Patricia was perfect!!!!

KURT S. 
Rating:
5.0

Customer did not leave a comment.

William B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACOB DALE H. 
Rating:
5.0

Your staff was excellent. The truck was clean but smelled of animal urine. It was not a strong odor so will probably go away eventually.

STEVEN A. 
Rating:
5.0

Customer did not leave a comment.

SCOTT J. 
Rating:
4.0

I was very disappointed to find out I couldn't return the moving blanket, still in it's un-opened U-haul packaging because I didn't have a paper receipt. U-haul really needs to get competitive with their data management system such as companies like Home Depot where receipts are electronic and can be tracked using the customer credit card.

BRENTLY C. 
Rating:
5.0

Customer did not leave a comment.

Martha K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

NICLAS KOPEIKIN B. 
Rating:
5.0

Customer did not leave a comment.

Carla C. 
Rating:
5.0

Upon starting the process of research and getting a reservation, it seems that I was interacting with different offices and personnel over the course of several phone calls. All staff were polite and helpful, but this part of the process seemed a bit convoluted. Once we were scheduled, I was dealing with Cece (sp) and she was absolutely a pleasure to deal with, going the extra mile (in some cases literally) to meet our schedule. Overall we had a great experience with U-Haul, and the U-Box service in particular. Many thanks!

Dave B. 
Rating:
5.0

This location was 5 star. Clean, organized and hastle free.

DAVID L. 
Rating:
5.0

picked up, returned it, quick, easy, no hassles.

MAX H. 
Rating:
5.0

I have used several other Uhaul facilities in Idaho Falls and I have found this one to be my most favorite one. It may be because it is close to my home and quick and easy to get to.

ZACHARY G. 
Rating:
5.0

I also rented a 15 footer and drove 2000 miles in 3 days and overall I say it was very good. The price of the equipment was 2nd to none.

Gary B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Denise C. 
Rating:
4.0

Great job, employees were friendly and service was prompt.

KYLE M. 
Rating:
5.0

The manger Patricia was very friendly and helpful to help me find what was needed

Garth E.  |  First Impressions 
Rating:
5.0

The vehicle we rented was unavailable because the person who rented it before us needed it another day. The gal working at the location was extremely helpful in getting us a vehicle that would work for us

Ron E. 
Rating:
5.0

Customer did not leave a comment.

ENRIQUE A. 
Rating:
5.0

no complaints. glad the move is over. Now to unpack.

LARRY S. 
Rating:
5.0

Workers were the best part of the experience, access hours were a little inconvenient but that’s more based off of my job, not there problem!

JACE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACE C. 
Rating:
5.0

Customer did not leave a comment.

KENT F. 
Rating:
5.0

Customer did not leave a comment.

April S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
4.0

Customer did not leave a comment.

Melissa S. 
Rating:
4.0

Hoping to use my 1 free month of storage once I arrived. UHaul policy makes it impossible to lease a storage locker without 2 additional contact phone numbers plus an alternate address. This policy is absurd. Not having more then 1 phone and only 1 address I was unable to lease. Went to storage facility a few blocks away and was able to lease a locker with no problems and no need for additional phone numbers or addresses. Would recommend rental, but will not recommend storage to any of my friends that may ask.

LLOYD L. 
Rating:
5.0

Great place the customer service was above and beyond

oscar h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL O. 
Rating:
5.0

Customer did not leave a comment.

Benjamin M. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

KEVIN W. 
Rating:
5.0

Customer did not leave a comment.

Chris M.  |  First Impressions 
Rating:
5.0

Cecelia delivered and picked the containers up at my house. She was great!!!! On time , put the containers in the perfect place to unload, picked up promptly and was fun and helpful to work with!!!

Dawn O. 
Rating:
4.0

Customer did not leave a comment.

Shayne G. 
Rating:
3.0

Hi, I was called and informed that I would be receiving a 50/day credit for being late. I did not see a credit on the bill.

Joe D. 
Rating:
5.0

Customer did not leave a comment.

KRISTIN C. 
Rating:
5.0

Customer did not leave a comment.

BRENT W. 
Rating:
5.0

Customer did not leave a comment.

Allison S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER J. 
Rating:
3.0

** this was easy & just what I needed.. ..BUT.. upon return, the rep asked if I'd gone (230 miles -I'm not sure exactly the number he said..) ..but.. NO .. NO, I HAD NOT..!! the mileage was 130 .. ..and.. The rep knew the u-haul workers had used a truck for business use the day before, but "apparently" they had "forgotten" to relog the correct mileage after they used it..!! That was the only issue with my experience.. From now on, I'll snap a picture of beginning & end mileage..!! & I hope my bill has been corrected, the rep said he'd contact me ..but.. I haven't heard from him yet!! I would have given a 5 star excellent review, IF THIS HADNT HAVE HAPPENED!!

SueAnn M. 
Rating:
2.0

Hitch was not connected back to my truck correctly, causing me to almost wreck with my children in the car and damage to my vehicle.

tallia W. 
Rating:
5.0

Customer did not leave a comment.

Riley T. 
Rating:
4.0

Customer did not leave a comment.

Jim R. 
Rating:
3.0

trailer had blinker out told gentleman that and he just sent it out that way

Kraig R. 
Rating:
5.0

Actually the service that we received was amazing. The young man was very attentive to us, and he helped us go through the trailer and make sure that everything was in good working order. You guys are top-notch

Kimberly M. 
Rating:
4.0

Customer did not leave a comment.

Dean C. 
Rating:
4.0

Customer did not leave a comment.

Boston S. 
Rating:
5.0

Service was great!!! The gentleman helping me was very informative and when he didn't know the answer he found it. I am very happy with my experience.

MISTY A. 
Rating:
5.0

Customer did not leave a comment.

Garry S. 
Rating:
5.0

Very quick and friendly drop off

scott B. 
Rating:
5.0

Customer did not leave a comment.

DONALD M. 
Rating:
5.0

Equipment was clean, great shape and didn't have any issues

MOSES B. 
Rating:
5.0

I don't know, your already top rate. Free donuts¿

JACK S. 
Rating:
3.0

Customer did not leave a comment.

ARN B. 
Rating:
5.0

Customer did not leave a comment.

DARRELL D. 
Rating:
3.0

The inside of truck was dirty. The experience in the pickup procedure was all messed up. Not promise the price that was quoted to me. Felt trapped having to get what was needed for the move.

Anthony J. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

Erin E G. 
Rating:
3.0

Reservation system needs work.

Kyle M. 
Rating:
4.0

Once we rousted the employees from the break room, they were helpful, knowledgeable, Expedient and competent. They need to put a bell on front door so when someone enters, it sets off a ringer in break room. They are located in a former retail store location in a strip mall, so it is a huge space for a small store.

WILLIAM B. 
Rating:
4.0

Customer did not leave a comment.

KERRY IVAN G. 
Rating:
5.0

Customer did not leave a comment.

Bernard M. 
Rating:
5.0

Everything went as planned. Transporter was ready and waiting. Have rented vehicle transporter 2 times before. Very nice trailer. It tows very nicely - even when loaded.

Max H. 
Rating:
5.0

Great customer service. Fast and professional.

BENJAMIN W. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

GRANT S. 
Rating:
5.0

Customer did not leave a comment.

Jesse R. 
Rating:
4.0

Customer did not leave a comment.

JAMES N. 
Rating:
3.0

Wasn't their fault I was charged extra no one told me and I wasn't about to yell at them. But from now on I will look for another service.

Conley D. 
Rating:
5.0

clerk was smiling when he talked to us.

william G. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS W. 
Rating:
5.0

Customer did not leave a comment.

RANDY H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONALD H. 
Rating:
3.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Juliano M. 
Rating:
2.0

Your website never worked, I brought it in a day early and thought it was checked in but apparently it didn't work, then I was charged an extra $900, luckily my cc company notified me and I was able to go in. He fixed it rather fast but still annoying that I couldn't reach them by phone and had to physically go in there.

Timothy M. 
Rating:
5.0

Great service!

CHRISTOPHER O. 
Rating:
5.0

Customer did not leave a comment.

JEANNIE C. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Susan L. 
Rating:
5.0

The clerk that checked the vehicle out for me was incredibly skilled and highly professional. Her assistant (appeared to be a trainee) was friendly and quick to accomplish what needed to be done. They were a great team.

TRACIE G. 
Rating:
3.0

This isn't for the broadway location but we reserved a truck in rexburg, come to find out there weren't any 26' trucks in rexburg and the locations there were all closed. So we had to drive all the way to IF and back to load up and move to Pocatello. What's the point of the reservation system? That part was bull shit.

Keela W. 
Rating:
5.0

The tqo GENTS WERE VERY NICE, FAST AND CURTIOUS WHEN I RESERVED THE UHAUL AND WHEN I PICKED IT UP AND DELIVERED THE TRAILER. YOU HAVE TWO REALLY EFFICIENT AND PERSONABLE EMPLOYEES

Shawn E. 
Rating:
5.0

Customer did not leave a comment.

Douglas E. 
Rating:
4.0

Customer did not leave a comment.

lealand P. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN H. 
Rating:
4.0

Customer did not leave a comment.

Brian M. 
Rating:
2.0

The truck I reserved for 8:30 am was not ready. And there was not one available in idaho falls until 4:00 pm. Since I had movers at 9, I was very frustrated. The young man who helped was very accommodating.

Rebecca R. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
3.0

Employee did not walk us around the truck. When we got home we noticed large scratches down the side of the truck. Associate was friendly

Steven M. 
Rating:
4.0

Also was a pain dropping off online.

Danielle S. 
Rating:
5.0

I can't even to begin to tell you how wonderful CeCi was and Patty .They helped us through the whole move and Ceci was very caring and sweet she gave us relief at every turn and reassured us that is was no big hurry if we weren't ready for delivery.I couldn't tell you how many times we change the dates and everyone was very understanding Thank you Ceci for your kindness and we will send everyone your way.

Ronnie H. 
Rating:
5.0

Friendly, efficient service. Equipment in excellent condition!

DONALD G. 
Rating:
5.0

Customer did not leave a comment.

JOHN J. 
Rating:
5.0

Very friendly and informative staff.

Cynthia P. 
Rating:
5.0

Customer did not leave a comment.

tyler B. 
Rating:
5.0

Customer did not leave a comment.

Bethany W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RANDY H.  |  First Impressions 
Rating:
5.0

Efficient

barbara h.  |  Overall Experience 
Rating:
5.0

The staff is extremely helpful and follows up when you need them to. I really appreciate the gentleman who I believe his name is Joe that helped me make my monthly payment for my UBox.

Richard W.  |  First Impressions 
Rating:
1.0

They towed our U-Boxes for illegal parking, fine I get that. But we got our boxes back and a lot of our stuff was missing! I’m infuriated, I’ve called and sent messages and have gotten nothing back.

Jodi M.  |  Overall Experience 
Rating:
1.0

At first, I was happy. Then, you double charged me for my U-boxes, and charged me for a location that I was never at. Way too much hassle.

rebekaah b.  |  Overall Experience 
Rating:
1.0

Though I returned the Uhaul box I rented from Uhaul kalispell on 29th of May, yet my card kept being charged for the months of June, July and August....even after informing them again and again.

Gary w.  |  Overall Experience 
No reviews have been submitted for this location.

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