Customer Reviews for U-Haul Moving & Storage at Capitol Ave

Rating:

3.0

The representative at the counter was extremely proficient and courteous. Dropping off using uhaul.com/share was easy and saved me time.

Rating:

5.0

Everyone was great!

Rating:

5.0

Kevin was awesome at pick up. I rented a trailer that was too big for my hitch so he quickly switched my reservation over to a smaller trailer. Rick at pick up was eager to help me drop off and got me back on my way super fast. Both were very nice and very helpful! DEFINITELY will go there again and recommend this location to all! I''ve had the same experience at 2 other UHauls: Brainard Rd, Hartford and South St, West Hartford.

Rating:

5.0

The van I rented drove very smoothly and stopped instantly when applying the brakes. I felt safe and secure driving the van.

Rating:

5.0

Excellent customer service had an issue and they was able to resolve it drop was easy and I was able to enjoy the rest of my day

Rating:

2.0

Return was fine. Picking up was first initial contact and customer service was poor, unduly beligerentand downright hostile with rude comments and behavior unbecoming of a public assistant. I've worked in people management for nearly a decade and overall Uhaul employees behave as if overworked and underpaid..

Rating:

2.0

I was concerned that staff were not wearing masks and following social distancing indoors.

Rating:

5.0

Capital Avenue Hartford I an extremely well-run business, whoever is responsible i.e. employees/management should be seriously commended. I am a very demanding, skeptical, critical customer and person which I have been told more than once rises to the level of "PRICK" when I get my back up and I trust these people and admire their work ethic but most importantly what it means practically to me as a customer!. Sincerely, Ernest Scaffidi

Rating:

4.0

Keep those attractive competitive prices. Thank you Wilbert A. Lawrence

Rating:

3.0

Two things come to mind. First, a few basic instructions about the setup of the truck would have been helpful. For example, I did not realize that the truck engine always begins in "Load/haul" mode, or even what that meant, until I was almost done using the truck. A couple short words as I picked up the vehicle would have been helpful in this regard. Secondly, UHaul's business plan appears to be "Don't charge much for the basic rental in order to get the customer through the door, and then find a way to upcharge them for anything you can possibly add on as quickly as possible." It makes me, as a customer, feel like a target, rather than a client. The only other truck I have rented in the past year was from a different company, and it was a much more professional and pleasant feeling. Their upfront cost was higher than UHaul's, but there were no add-on's dangled in front of me, and the question about extra insurance was a small one, rather than the incredible hard sell in which UHaul engages.

Rating:

5.0

Keep doing what your doing,grate

Rating:

5.0

Great customer service. My reservation was incorrect and they took care of it promptly.

Rating:

2.0

Customer service was terrible. The manager was upset and he didn't care that there were customers in the store. Trucks were being returned and there was no one cleaning them and putting them back. The young man at the counter was not helpful when returning equipment. It truly left a sour taste. Too bad because this is a very convenient spot.

Rating:

1.0

More serious employees. That know how to do there job fast. With there mask on at all times. Some of them seem like they don't care. Others seem like they may not have been trained the right way. One of the employees was FaceTiming someone while working. One of them just walk away to his lunch break and left the client waiting without finishing with te client first. They way they talk to clients is not professional & respectful.

Rating:

5.0

Organized, efficient an friendly. Your team did a terrific job and I would recommend highly.

Rating:

5.0

How about giving the customer the closest location from final destination instead of making the customer go almost 6 miles out of their way!

Rating:

5.0

I just want to add that customer service was on point, really respectful, caring, and courteous staff. Renting at this location was easy and stress free

Rating:

5.0

More staff to lessen waiting counter time.

Rating:

3.0

Taking pictures of identification need to be upgraded. Something should be available other than the usage of an employees personal phone. Is our information stored in that phone?

Rating:

5.0

Excellent service

Rating:

2.0

The truck i used was leaking some type of fluid from the engine. When I I told the co workers they said it was nothing but this leakage cause me damage to my driveway, an I have photos

Rating:

1.0

They didn't include the hand truck or furniture blankets that I paid for.

Rating:

5.0

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Rating:

2.0

Had to wait 45 min to get truck, even though I I had it pre-reserved. I paid 3 times the amount I thought I was going to pay because it wasn't explained to me that if I didn't bring it back to their location, I couldn't get the advertised offer. Also, I only had the truck for about 3-4 hours, but I was booked for 3 days. I just wanted out of store. I needed to leave.

Rating:

5.0

All good 👍

Rating:

5.0

More reps ....it should be no more than one person in line as the application based on the variety of service can be lengthy

Rating:

5.0

Mr Kevin and his stuff made a great frist Impression the explained everything and made sure I understand the contract and made me family that I was part of the uhaul family thankyou Mr Kevin great job

Rating:

2.0

To have an associate verify the correct miles and gas along with the customer.

Rating:

5.0

Absolutely nothing. From the time you walk through the door it doesn't matter whether it's 7:30 a.m., or 5:30 pm your staff behind the counter are kind, knowledgable and caring. Kevin, Leslie and everyone else there should be given a bonus. I won't go anywhere else. Thank you so much for everything you've done for me.

Rating:

3.0

Wondering when am I gonna get the difference on my card. How long does your refund take?

Rating:

5.0

Helpful professional staff

Rating:

1.0

Not argue with your CUSTOMER about something that the GENERAL MANAGER told them.

Rating:

3.0

U haul has an absolutely unusable web site for pre-registering for rental. The upload for the driver's license did not work even at Gig speed. But what is even worse is the after hours check-in. To expect a costumer to go through those things that should not be our responsibility (or face a $20.00 fee) is absolutely ridiculous . It is cold late at night and the Wifi signal is poor and the app is very cumbersome. I don't think I will be using U Haul again for an after hours drop off

Rating:

5.0

Terrific team at the Capitol Ave location - thanks for a great experience!

Rating:

5.0

Fantastic customer service, the staff was friendly and helpful. I was quickly able to pick up my rental and return it.

Rating:

5.0

I would recommend when it's really busy People come in that have reservations Get done first So they don't have to stand in line Waiting And they were thoughtful enough to reserve Their business earlier Other than that My experience was excellent !

Rating:

5.0

great staff!

Rating:

5.0

The best thing you can do for this location is to keep the two young people that were working on 1/28/21 employed there. Lessie [sp] and the young man, do not know his name but he seemed to be in charge, are a terrific asset to your business. Dave Nail

Rating:

5.0

Capitol avenue great customer service with the young woman that helped me.

Rating:

1.0

Thss Place made a whole bunch of errors on my reservations and I had lost out how to get a different storage and go an extra 20 miles out of my way I messed my whole day up very upset with this location

Rating:

4.0

Did not like the fact that i need to extend my rental and you automatically charge my card. I wanted to pay the difference in cash. Due to the charge you overdrafted my account. An now i have over draft charges. NOT HAPPY AT ALL.

Rating:

5.0

Kevin was phenomenal. He was so knowledgeable, friendly, quick, courteous, helpful and suggested other promotions. Very effective with his duties and responsibilities. Thank you for the great service!!

Rating:

5.0

The lady from Customer Service was extremely nice to us and I even rented an Storage she helped me all the way!! Good job guys!!

Rating:

2.0

For renters, accuracy is very important especially when you have to pay for something that was not recorded correctly. The problem I encountered was the gas was not recorded correctly and that there were dents/scratches that were not recorded also. The App is kind of intimidating to use for first-time users like myself, maybe if they could send the app to renters before they pick up their U-haul. They could get familiar with it so it would be easier to use. For the above reasons, I rate my experience a 2. Customer service I rate 5 stars.

Rating:

4.0

Customer representative at the counter should not put customers on hold to order breakfast. They should also be well aware of the rental equipment the customer is in need of before leaving the store. The young lady who received the van when we returned was a delightful young lady. Thanks.

Rating:

1.0

I will never rent a truck from this company or location and here is why. I rent it yesterday 1/16/21 and no one explained me how to do the checkout online so after I dropped it off I try to do the checkout and it was asking for the pic but I already look the truck and put the key on the box so I couldn't take the pics but my contract expires on 1/17/21 at 7:00 am so I went there before that trying to get help and Leslie and Fred told me that it was to late because they already did the checkout so I explained them that my contract ends at 7:00 am and they still over charged my card whiteout helping me when my contract wasn't due yet so how I will get charge for something that is not even due???

Rating:

2.0

The person that took the truck in for returns was rude and with 4 or 5 people working there it took almost 15 minutes to return the truck one worker walked right by me one was out in the back room one was washing the floor

Rating:

4.0

God bless and help us to be the best.

Rating:

3.0

I wanted to add another driver after I picked up the truck and was told that I could drop in at any franchise. When I did stop with my friend at another in Plainville, CT franchise they said they could not add the driver and the Capitol Avenue franchise could not be contacted.

Rating:

3.0

Get in and out quicker took bit long with res thats all Great service young men outside was real helpfull Thank u guys

Rating:

5.0

Needed moving truck walked in was greeted and staff was very professional and friendly. Rental was a breeze in and out with ease, and also detail everything for me so I was able to understand exactly what I was being charged for no surprise hidden fees. To all staff who made my moved a stressed free and easy. Thank you, thank you would highly recommend.

Rating:

3.0

It would be nice to be able to guarantee the pick up location and time. It was unfortunate to have to pick up a trailer in Hartford (a busy city) instead of a suburban town that would have been easier to drive out of that I had made the reservation for. I also made the pick up time for 10am and it wasn't available until 3pm, even worse for having to pick it up in the city.

Rating:

2.0

The interior of the truck smelled like cat pee, when I mentioned this at return the person receiving the equipment didn't seem to validate my concern. The staffs interaction with customers needs improvement,as a person in customer service I highly recommend some training on customer relation skills as in all business that sells and provides services customers are paramount.

Rating:

5.0

Keep up the good work.

Rating:

2.0

The representative does seem to know what she was doing to many mistakes costing me time and money.

Rating:

4.0

Only issue is that there was a truck blocking access in the unload area.

Rating:

3.0

People are dumping their furniture in front of the main access way. Not only does it make it inconvenient but it also make the storage look like a local dump. Your staff do a great job making it clean but that recycling idea that you guys got have to go because it simply turned into the local dump. 95% of the things that the people left is straight up GARBAGE that can not be salvage. Fix this problem immediately. Your staff do a great job of keeping the place clean.

Rating:

1.0

I lost all my belongings because the unit was infested by rats and roaches and I never got my insurance back for the unit after I paid for insurance. I lost years of stuff including my kids baby blankets. I was just so unhappy with the out come of everything.

Rating:

4.0

Kevin was great, very helpful and provided great customer service

Rating:

5.0

Third year in a row renting from this location - close to the University, great hours of operation, friendly staff!

Rating:

5.0

Thank you so much very helpful staff. Super clean inside and out. Hallways, storage units and front desk all super clean. Employees working hard and staying busy. Payment methods convenient and affordable. online access was also great.

Rating:

5.0

Great Manager he helped me with my unit and provide some additional information

Rating:

5.0

Friendly staff, convenient location, great rates.

Rating:

5.0

Estuve satisfecha con el servicio y lo recomendaría 100% . Gracias por todo.👍🙏

Rating:

4.0

Staff were pleasant and courteous! Facility clean throughout!

Rating:

3.0

The young lady that helped on Wednesday Feb 6th and rhursday Feb 7of 2020 her name is April In the Capitol Ave Hartford Ct office lI wpyld personally like to give her an above average rating.

Rating:

2.0

If you're going to add something to the building don't make the customer pay for it as an (extra) tax on their monthly bill

Rating:

5.0

Excelente muy buen servicio

Rating:

5.0

great place

Rating:

3.0

I will be calling because I don't agree with your terms I did not use my unit for the whole month there for u should receive most of my money back I will be calling Monday morning thank you

Rating:

3.0

Everything was great. The young lady behind the counter, the short dark skin one was a great help. If it wasn't for the mice getting all in over your stuff you would have a A-1 shop.

Rating:

4.0

Clear explanations of the parameters of rules and service

Rating:

5.0

Great

Rating:

5.0

Love the place and the people

Rating:

4.0

I was [leased with my experience with U-Haul Storage facility..

Rating:

3.0

I saw rat’s dropping on my belongings. I had always paid on time, never missed payments but when I went to my storage unit I saw that they had put a second lock on my unit denying me access.

Rating:

4.0

A little dark inside. I had to find a second unit with higher ceilings for some tall items. There’s not enough parking space for customers. Staff were excellent.

Rating:

1.0

Rodents headquarters i lost 2 bins there. Never again will i use their storage or recommend it anyone unless they want their good damaged by rodents.

Rating:

3.0

Staff friendly. Some problems with manager(s) grasp of business practices but ended on a good note.

Rating:

5.0

Good service, no complaints

Rating:

4.0

The bathroom isn't always unlocked. Probably the friendliest staff of anywhere that I've been.

Rating:

5.0

Thanks..

Rating:

5.0

Great staff and building!

Rating:

5.0

Only critique is there was a hole in roof of my unit that I didn't know about until a week before move out. I notified uhaul staff. They never responded. Aside from that the service & conditions great

Rating:

5.0

Clean facility and friendly professional people!

Rating:

1.0

Rat poop was in my stuff...I see stray cats all the time and the lighting was poor

Rating:

5.0

Thank you

Rating:

4.0

I would have loved to keep my space but just could not afford it

Rating:

1.0

Items had paint chips and white paint spray drops all over it as it seemed they painted above and around unit. Damage to anything that was not in box. Bins covered with paint.

Rating:

5.0

Very good.

Rating:

4.0

None

Rating:

5.0

I have been to this location thrice and have experienced great service. The staff is very helpful, courteous and always smiling. Thank you!