Customer Reviews for U-Haul Moving & Storage at Capitol Ave

To have an associate verify the correct miles and gas along with the customer.

Absolutely nothing. From the time you walk through the door it doesn't matter whether it's 7:30 a.m., or 5:30 pm your staff behind the counter are kind, knowledgable and caring. Kevin, Leslie and everyone else there should be given a bonus. I won't go anywhere else. Thank you so much for everything you've done for me.

Wondering when am I gonna get the difference on my card. How long does your refund take?

Helpful professional staff

Not argue with your CUSTOMER about something that the GENERAL MANAGER told them.

U haul has an absolutely unusable web site for pre-registering for rental. The upload for the driver's license did not work even at Gig speed. But what is even worse is the after hours check-in. To expect a costumer to go through those things that should not be our responsibility (or face a $20.00 fee) is absolutely ridiculous . It is cold late at night and the Wifi signal is poor and the app is very cumbersome. I don't think I will be using U Haul again for an after hours drop off

Terrific team at the Capitol Ave location - thanks for a great experience!

Fantastic customer service, the staff was friendly and helpful. I was quickly able to pick up my rental and return it.

I would recommend when it's really busy People come in that have reservations Get done first So they don't have to stand in line Waiting And they were thoughtful enough to reserve Their business earlier Other than that My experience was excellent !

great staff!

The best thing you can do for this location is to keep the two young people that were working on 1/28/21 employed there. Lessie [sp] and the young man, do not know his name but he seemed to be in charge, are a terrific asset to your business. Dave Nail

Capitol avenue great customer service with the young woman that helped me.

Thss Place made a whole bunch of errors on my reservations and I had lost out how to get a different storage and go an extra 20 miles out of my way I messed my whole day up very upset with this location

Did not like the fact that i need to extend my rental and you automatically charge my card. I wanted to pay the difference in cash. Due to the charge you overdrafted my account. An now i have over draft charges. NOT HAPPY AT ALL.

Kevin was phenomenal. He was so knowledgeable, friendly, quick, courteous, helpful and suggested other promotions. Very effective with his duties and responsibilities. Thank you for the great service!!

The lady from Customer Service was extremely nice to us and I even rented an Storage she helped me all the way!! Good job guys!!

For renters, accuracy is very important especially when you have to pay for something that was not recorded correctly. The problem I encountered was the gas was not recorded correctly and that there were dents/scratches that were not recorded also. The App is kind of intimidating to use for first-time users like myself, maybe if they could send the app to renters before they pick up their U-haul. They could get familiar with it so it would be easier to use. For the above reasons, I rate my experience a 2. Customer service I rate 5 stars.

Customer representative at the counter should not put customers on hold to order breakfast. They should also be well aware of the rental equipment the customer is in need of before leaving the store. The young lady who received the van when we returned was a delightful young lady. Thanks.

I will never rent a truck from this company or location and here is why. I rent it yesterday 1/16/21 and no one explained me how to do the checkout online so after I dropped it off I try to do the checkout and it was asking for the pic but I already look the truck and put the key on the box so I couldn't take the pics but my contract expires on 1/17/21 at 7:00 am so I went there before that trying to get help and Leslie and Fred told me that it was to late because they already did the checkout so I explained them that my contract ends at 7:00 am and they still over charged my card whiteout helping me when my contract wasn't due yet so how I will get charge for something that is not even due???

The person that took the truck in for returns was rude and with 4 or 5 people working there it took almost 15 minutes to return the truck one worker walked right by me one was out in the back room one was washing the floor

God bless and help us to be the best.

I wanted to add another driver after I picked up the truck and was told that I could drop in at any franchise. When I did stop with my friend at another in Plainville, CT franchise they said they could not add the driver and the Capitol Avenue franchise could not be contacted.

Get in and out quicker took bit long with res thats all Great service young men outside was real helpfull Thank u guys

Needed moving truck walked in was greeted and staff was very professional and friendly. Rental was a breeze in and out with ease, and also detail everything for me so I was able to understand exactly what I was being charged for no surprise hidden fees. To all staff who made my moved a stressed free and easy. Thank you, thank you would highly recommend.

It would be nice to be able to guarantee the pick up location and time. It was unfortunate to have to pick up a trailer in Hartford (a busy city) instead of a suburban town that would have been easier to drive out of that I had made the reservation for. I also made the pick up time for 10am and it wasn't available until 3pm, even worse for having to pick it up in the city.

The interior of the truck smelled like cat pee, when I mentioned this at return the person receiving the equipment didn't seem to validate my concern. The staffs interaction with customers needs improvement,as a person in customer service I highly recommend some training on customer relation skills as in all business that sells and provides services customers are paramount.

I didn't receive what I had reserved,paid the same .i had reserved a 18 they gave me a 15 also reserved a dolly didn't have one when I went to pick up and it wasn't it at the location the customer service rep told me I had to pick up.she told me West Hartford I picked up at capital ave.A Big Inconvenience😞

Several employees did not have masks pulled up over mouth and nose. They had mask pulled down on chin. Other than that all were efficient, friendly and helpful

Fantastic 👏

Absolutely nothing. Kevin was very kind and caring, helping me understand the rental process, what it entails and everything I should know to ensure a safe drive in the truck I rented. Your staff members are all kind and considerate. Give them a bonus. Thank you so much kevin.

Occasionally the line inside moves a bit slowly - often due to people who haven't reserved equipment or something. If that could be improved it would be awesome. The team working there do a great job keeping the equipment clean, are friendly and helpful. I've been there three times in the past month for different things and all three experiences were very good.

Just show where the haul button is in the truck. Otherwise, excellent U-Haul experience with this store.

The truck smelled like cigarette smoke, an issue for people with allergies. Maybe start fining renters for smoking in the truck. Or, offer smoke free options for rentals. The back wall in the van of the truck had brown smears all over it. Is that area not included in the cleaning process?

Everything was good

Nothing at this time.

Availability of equipment was a problem. I had to drive an hour just to pick up equipment. Got email saying equipment was reserved and gaurunteed at a location 15 minutes from me

Nothing!

Greatest....

My account was charged twice. Your representative did not take down my name just said they are aware and I will get a credit in 2-5 days. I need a call back from corporate ASAP! Lillian Alomar. 860-502-0582. I rented on 12/15/20 at the capital Avenue in Hartford CT location.

The Staff did an awesome job, always a pleasure to rent from you.

Keep up the good work.

My only issue was when I arrived at 11am there was only 1 staff person there and it took about 40 min to get help. Some people came after me, saw the line and left. The staff person was doing the best he could and he did a good job, but I feel the general manager should have been notified of staff shortage, and/or the GM should have came and helped his staff. Another staff person did show up right before I left.

Everything was fine, staff were really helpful.

The representative does seem to know what she was doing to many mistakes costing me time and money.

Not enough employee people to handle demand. I was over 45 minutes late getting my equipment so I missed a critical schedule (picking up the car being transported on the same day). My reservation was for 24 hours but missing the pick up schedule meant I needed another 4 hours. Since I arrived less than 5 minutes passed closing time, I was charged for a second day.This is not right. I have written a complaint to request a refund for the second day and have not heard back yet.

No comment was very satisfied

they were busy, professional and efficient. The ladies were holding it down at the beginning of the month...with a smile as well. The location looks like a big upgrade from the past...

Only issue is that there was a truck blocking access in the unload area.

Pros, from beginning to end! Thanks!!

Communication!!! Consistency, STAFF training is highly necessary

Every thing was excellent

Enable easier key pickup from phone checkin

Excellent service !

I went in and reserved a car dolly Gave my credit card number and everything! Showed with my mechanic and his truck to find they rented it to someone else! I then reserved the dolly for the next day showed up with my mechanic again and they hooked it to the truck to find out the tail lights on the trailer didn't work so we couldn't take it! I called corporate they put the blame on the location and said the GM would contact me which they never did! I spent three times what the dolly cost to my mechanic for going out of his way! They didn't even offer a discount or refund! Probably the worst customer service as well I was standing waiting to be helped while two people sat texting on cell phones for almost an hour! While one person was actually working! I will never visit this location again and I'm still waiting on that call from the GM which was promised almost a week ago! I might call the corporate number again real soon just because of the incompetence and lack of customer service! I'm sure the CEO of the company would be real pleased to see this!

List the timings of the definite availability on the website.

There were only a few people in the store, but it took a LONG time to get to me (despite having paid online and having a reservation time). Once I was helped, the help was great and effective.

Nothing to improve. Madeline provided outstanding service. She looked into all details and make sure I received all equipments I need. I will certainly recommend this location to friends/family and other potential customers.

The person is good

People are dumping their furniture in front of the main access way. Not only does it make it inconvenient but it also make the storage look like a local dump. Your staff do a great job making it clean but that recycling idea that you guys got have to go because it simply turned into the local dump. 95% of the things that the people left is straight up GARBAGE that can not be salvage. Fix this problem immediately. Your staff do a great job of keeping the place clean.

I lost all my belongings because the unit was infested by rats and roaches and I never got my insurance back for the unit after I paid for insurance. I lost years of stuff including my kids baby blankets. I was just so unhappy with the out come of everything.

Kevin was great, very helpful and provided great customer service

Third year in a row renting from this location - close to the University, great hours of operation, friendly staff!

Thank you so much very helpful staff. Super clean inside and out. Hallways, storage units and front desk all super clean. Employees working hard and staying busy. Payment methods convenient and affordable. online access was also great.

Great Manager he helped me with my unit and provide some additional information

Friendly staff, convenient location, great rates.

Estuve satisfecha con el servicio y lo recomendaría 100% . Gracias por todo.👍🙏

Staff were pleasant and courteous! Facility clean throughout!

The young lady that helped on Wednesday Feb 6th and rhursday Feb 7of 2020 her name is April In the Capitol Ave Hartford Ct office lI wpyld personally like to give her an above average rating.

If you're going to add something to the building don't make the customer pay for it as an (extra) tax on their monthly bill

Excelente muy buen servicio

great place

I will be calling because I don't agree with your terms I did not use my unit for the whole month there for u should receive most of my money back I will be calling Monday morning thank you

Everything was great. The young lady behind the counter, the short dark skin one was a great help. If it wasn't for the mice getting all in over your stuff you would have a A-1 shop.

Clear explanations of the parameters of rules and service

Great

Love the place and the people

I was [leased with my experience with U-Haul Storage facility..

I saw rat’s dropping on my belongings. I had always paid on time, never missed payments but when I went to my storage unit I saw that they had put a second lock on my unit denying me access.

A little dark inside. I had to find a second unit with higher ceilings for some tall items. There’s not enough parking space for customers. Staff were excellent.

Rodents headquarters i lost 2 bins there. Never again will i use their storage or recommend it anyone unless they want their good damaged by rodents.

Staff friendly. Some problems with manager(s) grasp of business practices but ended on a good note.

Good service, no complaints

The bathroom isn't always unlocked. Probably the friendliest staff of anywhere that I've been.

Thanks..

Great staff and building!

Only critique is there was a hole in roof of my unit that I didn't know about until a week before move out. I notified uhaul staff. They never responded. Aside from that the service & conditions great

Clean facility and friendly professional people!

Rat poop was in my stuff...I see stray cats all the time and the lighting was poor

Thank you

I would have loved to keep my space but just could not afford it

Items had paint chips and white paint spray drops all over it as it seemed they painted above and around unit. Damage to anything that was not in box. Bins covered with paint.

Very good.

None

I have been to this location thrice and have experienced great service. The staff is very helpful, courteous and always smiling. Thank you!

Great staff and location