Customer Reviews for U-Haul Moving & Storage at Capitol Ave

Rating:

2.0

I went to pickup a pickup truck this morning and found the experience to be desired. I already had a reservation and submitted payment online. I was pressured into getting uhauls insurance when I had already denied online understanding the risk. Then he said I could use my own vehicles insurance and quickly told me that my "Progressive insurance" was not accepted. I had the vehicle for a little over an hour and drove it 10 miles; I reserved it for4 hours. I also was told on the contract that the tank was full and it was not. I will be attaching photos of the actual gas and returned gas I pumped $10 To get it back to full. I also had to give 2 person verification for the rental?! I am well over 25 years old I rent vehicles all of the time??? This company policy is a little extreme. I never had the type of attitude to get something that was literally all taken care of I did all of the leg wrk I even offered to put the charges on my one if many credit cards. I would have been better off renting a pick for the day at the end price of this horrendous experience!

Rating:

3.0

I returned my equipment 15 minutes before the deadline and was told it would be checked in later. I specifically asked the staff to ensure I wouldn’t be charged for an extra day. However, about 30 minutes later, I received an invoice that included an additional day. When I called to resolve the issue, I wasn’t able to reach the local store and was directed to corporate customer service. They initially told me I’d need to wait up to 72 hours for the local store to respond. I pushed back, and to their credit, they contacted the site directly and issued a refund—but only for the daily rate, not the overcharged insurance. This required a second call to have the insurance charge corrected as well. What should have been a simple process ended up taking an extra hour to resolve.

Rating:

2.0

They never answer the phone I think you should have access to your storage unit at any time and the fees were too expensive

Rating:

5.0

Thank you for helping me store my belongings while I was homeless

Rating:

5.0

The manager guy was very rude and aggressive for no reason. The younger employee at the cashier however was very kind and respectful.

Rating:

1.0

Improve staffing and overall customer service. Staff are very inconvenienced. Do not make a reservation online as there’s a chance they will not have what you’ve reserved and will not notify you beforehand. Invest in automated kiosks… get rid of the employees who are upset they have to work the job they chose.

Rating:

4.0

Good 👍

Rating:

5.0

The attendant was very nice and helpful and explained everything thoroughly.

Rating:

5.0

Very friendly people

Rating:

5.0

Very knowledgeable team at this location.

Rating:

2.0

A PLEASANT START: Up until the very end the overall experience was excellent as usual...very friendly and helpful receptionist and yard assistant, however the pickup truck we rented for towing our boat did not have properly functional trailer lights and I did not realize it until later in the day when we were finally ready to 'hook up' and begin the 2 hr. drive to the coast. THE NIGHTMARE BEGINS: I would not have assumed I should test UHAUL's trailer plug outlet before leaving the lot. Never have in the past 12 years we've been doing business. We wasted much needed time trying to fix our BOAT trailer lights that WASN'T the problem. By the time I obtained a circuit tester and found there was NO POWER in the UHAUL's trailer plug for neither 'brakes' nor 'turn signals'...the day had wasted away and it was too late for us to go. A SAD AND DISAPPOINTING ENDING to what started out so excellent. UHAUL would not accept full responsibility and only refunded us less than half the amount we spent. The truck was useless for what we rented it for. This was our 1st time using the Capital Av, Htfd lot in several years...we were very dissapointed. We deserved a 'FULL' refund!!! ADVICE: Trust nobody!!! People, bring a cheap 'Voltage Tester' and check the rear truck trailer light plug 'adapter' yourself BEFORE leaving the lot.

Rating:

5.0

The location and the personnel that were present when i picked up the truck were excellent. Very helpful and friendly. The equipment was in excellent condition. I would definitely rent again from them.

Rating:

3.0

N/A

Rating:

4.0

The gentlemen who does returns seem to forget that he works for Uhaul and its customers and it is not his own kingdom where he gets to make his own rules. He speaks to customer with a level of disdain and annoyance that is not in line with customer service and Uhaul’s ideals

Rating:

5.0

When I got to the place to return trailer one of the employees came out side for something that happened with the trailer and started raising his voice at me and we started arguing and he told me to go back at 7pm the time he get out of work and that he was going to have people waiting to beat me up.

Rating:

2.0

Fuel reading was mistaken. Was charges 6 gallons or about $24 for 20 miles. Agents then blamed me for not checking it. Rude and unprofessional. The location is taking advantage of people.

Rating:

5.0

Nothing for what I needed. The staff were absolutely lovely and very professional.

Rating:

5.0

General manager was very helpful

Rating:

5.0

The guy I think is name is EJ. He was wonderful

Rating:

5.0

Excellent service from all the guys, they all make my rental experience, very easy to acomodate my needs. Thank you guys, you have an excellent team there. I will definitely rent from there again.

Rating:

3.0

I have had better experiences at this location. Irwin meeds to watch how he talks to both customers and co workers, very rude!

Rating:

4.0

I have used u haul many times. Twice I needed u haul for storage. Both experiences were good. Nice people, good customer service, clean facillity and easy access goes a long way. Several times I have rented trucks from u haul. If I had an issue it was resolved quickly and the truck return process is quick, easy. If you do not have mobile data or wifi or a Hotspot no worries u haul provides wifi.

Rating:

5.0

The staff at UHaul were very helpful and professional.

Rating:

5.0

Excellent storage

Rating:

3.0

My items in storage were filled with mice poop the last 3 months 😢 and some Items were damaged by mice.

Rating:

3.0

The prices I used it for less then an hour and paid $72

Rating:

5.0

This UHaul location does it all right - excellent customer service, great location, and the equipment (cargo vans) are always clean and function well.

Rating:

5.0

Great service, super friendly…… really nice staff The entire process went super smooth. I felt very comfortable from picking up the van to the drop off A++++ Great job guys 👍🏽

Rating:

1.0

Evening R was the employee you helped us and he was very rude and not pleasant. He failed to inspect the equipment he rented out to us. The car trailer strap was so worn we had to unload the vehicle we tried loading to go purchase our own strap to hold it. When we asked for partial reimbursement he gave much attitude and said expected we replaced that strap on trailer itself. He then got very angry with us. And failed to reimburse us

Rating:

1.0

The staff could care less about helping their customers

Rating:

4.0

Great people

Rating:

4.0

The passenger seat in the truck was in poor condition. Other than that, everything was good.

Rating:

2.0

Checking in was good - the employee helping me was kind and friendly Returning the truck was awful. The employees LITERALLY would walk by and ignore me when I was trying to get their attention. It took twenty minutes and I was ignored for 18 of those minutes.

Rating:

5.0

I rent cargo trailers from this location fairly often. This time I rented a utility trailer. KJ took the time to call and confirm that I in fact wanted a utility trailer and indicated he could get a cargo trailer if that is what I really needed. Great customer service! Always try to use the Capital Ave location for my rentals.

Rating:

5.0

It was clean except for the bathroom,it needs to be clean

Rating:

5.0

Check in and check out was quick and easy. No line. Friendly and helpful staff.

Rating:

5.0

Great Job !

Rating:

1.0

This was my first and actually last time using this service. For starters the process to obtain a vehicle is too long. Then my rental was blocked in by another rental. So I had to call customer service and they had to walk me through the process of swapping rentals. Actually the representative was very helpful. I reserved blankets to protect my items, they weren't in either rental, but I got charged for them anyway. Upon returning my vehicle the staff was extremely impatient and rude. He spoke to me as if I worked there and knew all of the answers. Overall the experience was very unpleasant.

Rating:

5.0

Check the straps on the utility dolly’s. Mine had a strap that was compromised and hanging by a thread at a point and that made it difficult to tighten.

Rating:

3.0

Based on my overall experience I would only recommend U-haul to people I hate, out of spite, in hopes they have as annoying of experience as I did.

Rating:

5.0

Nothing

Rating:

5.0

The young man that helped me was terrific. Very organized and efficient!

Rating:

1.0

I am HUGELY disappointed with U-Haul. I rented a cargo van this morning. It was clean & easy to drive. But when I returned it, I was told that I used up 3 gallons of gas. I drove the van only 17 miles!! There's NOOOOOOOOO way I used up 3 gallons of gas. (U-Haul's website indicates that cargo vans get about 18 mpg.) They told me the electronic device registering the vehicle's usage doesn't lie, & at any rate, I signed off on the gas tank when I rented it (11/12 full). This is obviously a scam! I last rented from U-Haul 27 years ago & the same thing happened: my U-Haul rental was from a gas station, so I filled it up right at the source when I returned it--& I was then charged for an additional 2 gallons. Gee, some things never change, apparently! I can assure you that this will not happen again--because I will never rent from U-Haul again!

Rating:

5.0

Very helpful staff!

Rating:

5.0

Absolutely pleased with my uhaul experience

Rating:

3.0

The truck was borderline unsafe. Completely worn out suspension/steering made it impossible to control.

Rating:

2.0

The gas wasn’t where it was supposed to be when I picked up the truck. I feel like I should at least get something back for it. I have proof it wasn’t where it needs to be.

Rating:

1.0

Truck had one headlight out, pulsating brakes. Said there was 3/4 tank of gas but it was more like 1/4. When we returned 22 miles later, were told it has to be over 1/4 or there is a $57 refill charge. Check in clerk was pleasant, check out clerk not at all.

Rating:

5.0

perfect

Rating:

5.0

Nothing Chasity and teams customer service is great

Rating:

1.0

Subject: Customer Service Complaint Regarding U-Haul Experience Contract No: 23436027 Dear [U-Haul Customer Service Manager], I am writing to formally express my disappointment with the level of customer service I received at your 755 Capitol Ave, hartford, CT 06106: Store #924059, on February 8. My interaction with one of your employees was unprofessional and unacceptable, and I believe it warrants your attention. On February 8, at approximately 5:00 PM, I contacted U-Haul’s customer service hotline to inquire whether I could park my 10-foot truck at the rental location overnight and pick it up the next morning to continue my move, as I had the truck for a full 24 hours. The representative on the phone confirmed that there was no policy preventing this but advised me to check directly with the location. Upon visiting the location, I spoke with an employee—a gentleman wearing glasses with a heavier build—who informed me that I could leave the truck overnight but needed to return before 8:30 AM to retrieve it. The following morning, I arrived at exactly 8:30 AM, and as I was approaching my truck, the same employee quickly moved another truck to block my vehicle, preventing me from leaving. When I entered the office and requested that he move the truck, he refused, stating that I had not arrived before 8:30 AM. I explained that there was ample space for him to adjust the vehicle and allow me to exit, but he was unwilling to cooperate. His actions appeared to be intentionally obstructive rather than accommodating, and his demeanor was unnecessarily rude and unprofessional. I believe that customer service is at the core of U-Haul’s business, and this employee’s behavior does not align with the level of service your company should strive to provide. His apparent disregard for customer satisfaction and unwillingness to assist in a reasonable manner suggest that he may benefit from additional training or reassessment of his role. I hope that you will take this matter seriously and address this concern appropriately. Please let me know if any further details are needed. I appreciate your time in reviewing this incident and look forward to your response. Sincerely, TM

Rating:

4.0

Both of the guys that checked me out and in were friendly and personable even though they were clearly very busy trying to open and close. Equipment worked well.

Rating:

2.0

They said I brought the truck back late and I didn’t the yong man name jj said the truck was giving 5 hours but he said no I am going to put it for 24 hours I said it’s going to be that long he said ok as long as it’s back before 3 o clock on the 4th I was back on the third so how do I owe 40 something dollars

Rating:

5.0

The manager Mr. Erving was exceptionally helpful. We came in with no appointment and he assisted us right away. U-Haul could not have a better representative than him. Hopefully U-Haul does whatever it can to retain him as he is exemplary employee and representative of their business. He deserves a raise.

Rating:

5.0

the manager is amazing! forget his name but the best!

Rating:

4.0

There was trash in the trailer that hadn’t been swept out.

Rating:

5.0

all the people who helped me check in and check out were very helpful and competent-explained things clearly and quickly. Thanks

Rating:

3.0

Better costumer service skills with employees

Rating:

3.0

I noticed that the truck rental and the van rental has different prices for mileage but the window is the same price it would be nice if they would explain that to you

Rating:

3.0

Check in was extremely easy and staff was very polite. However, when returning the truck, there was not any employee to be located. Once I located him, he was extremely rude.

Rating:

3.0

I rented a van at a per day rate. When I returned it, the agent told me that I was “late,” having returned two hours later than anticipated, saying he could charge me extra for that. If rentals are by the hour, it should be so stated; otherwise, returning equipment on the day agreed upon is not late. Getting grief from your agent after a nine-hour moving day, during which I climbed 66 flights of stairs and walked 4+ hours carrying boxes and furniture was a most unpleasant way to end the day.

Rating:

5.0

The guy that helped me was very knowledgeable and helpful....only issue I had was the trailer was full of snow but the agent cleared it out. Over all he did a great job!

Rating:

3.0

The manager was very rude

Rating:

1.0

Over charged on miles and gas( even refilled the gas still charged) staff is very rude and face on me and yell.

Rating:

5.0

Service was great .

Rating:

1.0

Disgusting customer service, whomever the manager was decided to start cursing and yelling. It’s a liability having someone who is clearly dangerous and doesn’t care for representing the company properly be in charge of an entire location. U-Haul truly needs to reevaluate who they hire and keep on as the face of their company. U-Haul has received several complaints regarding this locations customer experience yet they fail to act upon it.

Rating:

5.0

Good service and maintenance

Rating:

5.0

I just trouble returning with the app

Rating:

5.0

Another great experience renting trailers at Capital Ave Uhaul. Staff is efficient, professional and friendly. Had me hooked up and on my way in no time. Drop-off was also very easy.

Rating:

5.0

I have used this location numerous times, and have always received great service. Each representative I worked with thoroughly understood my needs and was quite helpful. Courtesy and professionalism were top notch.

Rating:

4.0

N/a

Rating:

5.0

All of the employees who helped during the pickup and return of the trailer (and follow-up phone call) were great, so presuming this input goes to management, take care of them well and I trust future customers’ experiences will be good, too.

Rating:

3.0

Some employees in your Capitol Ave. branch can use a course in customer service. The rental trucks need to be check for basic things like window hanble (which keet coming off), broken sun visor holder ect.

Rating:

5.0

Make sure that the check engine light is not on

Rating:

1.0

Erving and Christian need to know how to interact with people and be courteous to customers.

Rating:

4.0

No comments

Rating:

2.0

So despite providing my drivers license, I had to be photographed and provide two references/contact info in case I decided to "steal the truck". While I can appreciate security, I felt like I was being paroled at this U-Haul :(

Rating:

5.0

Truck windshield was very duty! But overall experience was super! Kj- I think was the Guys name was so friendly, helpful and professional. He gets an A+.

Rating:

4.0

Clean the windshield and wipe down the interior.

Rating:

2.0

The sales clerk was friendly. They had me back up to the trailer to connect. They connected the trailer and told me I was good to go. When I got to my location to move furniture, I was suprise to see the trailer was rusted, there was so much gravel, nails, wood chips and broken glass in the trailer. I will always from now on get out and look at the trailer from now on. I'm very dissapointed.

Rating:

5.0

Muy buen servicio, gracias.

Rating:

1.0

I WILL NEVER IN MY EVER BORN LIFE WORK WITH THESE PEOPLE AGAIN

Rating:

4.0

Efficient service and customer friendly.

Rating:

2.0

There is a bad mice infestation in Hartford already even though there are traps mice still destroyed things in my unit eating shredding a relieving themselves on my belongings

Rating:

5.0

The staff was always friendly and professional, a pleasure to interact with.

Rating:

5.0

Much appreciation for the friendly professional service I’d definitely recommend H-Haul to other

Rating:

5.0

The person who helped me was very articulate and detailed about what I needed to know regarding move in day and hours of operation and even policies for after hour visits. Super helpful and made the experience that much greater. Thank you.

Rating:

1.0

Would never go back

Rating:

5.0

I think since there is independent storage access , operating hour should be 24 hours . Due to Situations/ life changing abruptly, all Uhaul would need to do is leave a box with opening for customers to put lock / key and access card in . This is just a suggestion that I hope gets taking into consideration thank you Blessings

Rating:

5.0

Keep up the great work

Rating:

5.0

Excellent just a bit hard to self checkout I tried but wasn't successful

Rating:

3.0

There is a short , black male employee that has to much attitude. The energy was somewhat like a stuck up female who knows his job, and wants the customer to know it; yet he couldn’t spell my name correctly while looking at my id. When at work you should proofread your typing when going faster than you should. I also observed his communication skills when calling customers on the phone when’s reminding them of their payment. He seemed agitated and then immediately decided to end the call. My name is Dorlisa Gore. He typed Darlis. I didn’t realize it till I was at my storage unit. Please keep this information confidential but address his agitated attitude towards the customers. I noticed him being weird with others customers. I was a little annoyed with his feminine attitude.

Rating:

5.0

Thank you so much for taking great care of us!

Rating:

5.0

i have been renting a storage unit for 3 years there. the current staff is efficient, courteous, and very professional. this is best staff this site has ever had.

Rating:

5.0

The guys at the front desk were very nice and helpful! Thank you for your excellent customer service!!

Rating:

5.0

The gentle man was very professional.

Rating:

5.0

Very professional and friendly loved loved the service

Rating:

5.0

Well done thank you

Rating:

5.0

Liz was excellent

Rating:

3.0

I removed my item from there because a lot of my stuff were damaged from the rats 🐀

Rating:

1.0

There were rats in my storage and they left poop n pee all over my stuff and I had throw out my belongings

Rating:

3.0

The only inconvenience is the availability of 1st floor units. Also, the return policy of vehicle returns. I pickup st Main Street location Hartford, CT. Had to rent storage at Capitol Ave. But was unable to return vehicle at that location had to return back Main Street 🤔 after moving all day.

Rating:

1.0

I went in on Saturday to rent a storage space and after I looked at it and payed I had to cancel just for the fact that they knew the back doors where we bring things in throw wasn’t working they wanted me to bring all my big things throw the main doors and it’s big enough just for us to walk throw it! Thesebplace shouldn’t be open at if ya warehouse ain’t working right! Now I have to wait until Monday or Tuesday to get the refund and go somewhere else to get on!

Rating:

2.0

Rats infested

Rating:

5.0

I would always use you guys

Rating:

5.0

N/a

Rating:

1.0

I arrived at seven this morning, and nobody showed up until 30 minutes after it was supposed to be open. I made a reservation for a storage unit last night, past 7 PM because my move-in went on late. And the customer service representative didn’t mention that I wouldn’t be able to get the unit last night because it was past seven. Very frustrating experience. Overall, I would not recommend this to other people.

Rating:

1.0

The storage facility was filthy rats and rat feces all in my my stuff that's why I left my stuff there and I'm scared to go in my storage I never went back there and I didn't want my stuff again that's how bad it was

Rating:

1.0

DISGUSTING FACILITY, KJ WAS VERY RUDE TO ME ! MICE INFESTATION, MICE IN THE WALK WAY JUST SITTING THERE NEAR THE UNITS. STAFF MADE ME FEEL BAD BECAUSE I WAS NOT OK WITH THE MICE . I WAS IN TEARS BECAUSE OF THE NASTY DISGUSTING FACILITY AND UHAUL STAFF . I CAN NOT WAIT TO GET MY THINGS FROM THERE ! IM CALLING CORPORATE!

Rating:

4.0

Customer service was great, only thing I didn’t like was the rat traps

Rating:

1.0

You guys have alot of rodents that was all over my furniture with droppings and urine, it destroyed my couches and other things. This facility needs to Inprove

Rating:

5.0

They were ready to help, and experienced. Very nice and easy experience!

Rating:

1.0

Excessive damage to my newly purchased furniture. Rat droppings (faces) and chewings all over my couch and furniture from your storage . I will be seeking financial compensation for the damages. Small rats also entered my new home during transfer from your storage . You’ll be hearing from my lawyer.

Rating:

5.0

The staff was very helpful and friendly. I would recommend this location to family and friends.

Rating:

5.0

Excellent customer service the employees was super kind and respectful

Rating:

4.0

N/A

Rating:

1.0

No help or assistance with those who are relocating. No discount to help those who are loyal to their payments such as : paying on time , purchasing all their materials from this company ext….

Rating:

5.0

Pleasant and it's near my house.

Rating:

3.0

It was ok cuz the charge to store ur items is very pricey, as opposed to other facilities that are cheaper, and I can't say this for all employees but some of them look at u like they don't wanna help u sometimes, and that's about it

Rating:

5.0

Excellent

Rating:

5.0

Really good friendly great staff

Rating:

2.0

I reserved a storage space for a 2bedroom and when I arrived the storage unit was for a1 bedroom. They also had sent texts to my daughter phone instead of mine. We have different names and different phone numbers. I don't know how that happened. Plus you keep texting me about not being able to debit my account for storage. I don't have a storage with U-Haul. So why would you be trying to debit my account. No I wouldn't recommend this company to family or friends.

Rating:

3.0

Need to be better on communication/professionalism

Rating:

4.0

I'm just glad we reached an solution. Problem solved. Thank you.

Rating:

3.0

I think when you are a customer for years,if you are behind one day in your rent its not necessary to lock your room...it is a disrespectful to a customer..thanks

Rating:

5.0

The staff person who assisted me was great, knowledgeable, professional and courteous.

Rating:

4.0

My only complaint was the increase in my bill every few months

Rating:

5.0

Excellent service customers any time

Rating:

5.0

Very good job

Rating:

5.0

All good

Rating:

1.0

Very rude , disrespectful and don’t do there job correct

Rating:

5.0

I like how clean the storage place is, and how fast they work to get you, what you need which I appreciate everyone help there. Thank You very much, Kirk Ramsey, bye

Rating:

5.0

Thank you for your help❣️

Rating:

4.0

My storage was on the second floor after moving from the first. That was the only problem.

Rating:

5.0

It's the right place to keep all you stuff save.thanks !!!

Rating:

1.0

Lot of garbage at the main entrance.. rise the price a lot of time. I started paying 70 in less than 2 years i was reaching the 100s

Rating:

3.0

The storage I rented the doors don’t close right & I say rat poop in my storage.

Rating:

5.0

The staff were very helpful and storage unit was perfect for my needs.

Rating:

1.0

The Capitol Ave location in Hartford did not have a storage unit large enough to accommodate my property, so Kevin Skeete made a reservation for me at the Brainard Road location. When I arrived at the 40 Brainard Road location, I was told that the unit was unavailable and it could be days before a dumpster was available to clean it out. I had a truck with me at the time and movers in the vehicle waiting to offload. I had to go with Extra Space storage instead.

Rating:

5.0

The person who took care of me was very polite , generous & vey helpful … The employee was about 2 months old but the way he handled everything on spot … to me that’s a great team member & would like for him to move on up thank you for your Service time and patience

Rating:

4.0

They need to have better control of the rats in the place when I was walking in there was a big fat rat tuning in the floor and I was glad that my niece diet see it she is very scare of rats place work better to control your problem its not good for business

Rating:

5.0

Thank you💓

Rating:

4.0

I have had bad business dealings with U-Haul in 2018 of over charging me in late fees,and also the last time I gave my card number to pay my storage bill, a young lady CSR back in Jan 2022, someone try to charge two grub hub charges for $64 and change each and they try to do some shopping online for $189 and some change, the only reason I know it was from someone who worked at U-Haul because it was a new càrd and that CSR was the only one I gave that number to. So no I will not be recommending no one to rent storage space because they hire dishonest employees. It just so happens that I have security protection on the card and all three transaction were declined and a hold was placed on my card until I notified the bank.

Rating:

5.0

The best

Rating:

2.0

I was locked out my storage when my payment was made so that was very inconvenient especially when it was a holiday....

Rating:

1.0

Some of my property was damaged while in the U-Haul. I reported the damages to the store.

Rating:

5.0

I’ve had the pleasure of renting both storage unit and a few trucks. The manager was very understanding, accommodating and professional. Excellent and sufficient customer service from both Kevin and staff.

Rating:

5.0

Kevin did a great job assisting me !! Great company representation

Rating:

5.0

Great People

Rating:

1.0

Mis cosas se dañaron con la humedad y tanto dinero qué cobran por mes deberían de incluir seguro la humedad daño mis cosas nuevas no se lo recomiendo a nadie lamentablemente

Rating:

5.0

The manager and assistant manager were very helpful.

Rating:

3.0

Good with storage; no issues. You pay your monthly fee and belongings are safe and secure. Location is convenient but an update of storage facility would be nice.

Rating:

2.0

I requested a first floor storage space because I was storing many heavy boxes after hours. When I got to the facility around 9pm, the storage was on the second floor making it impossible to carry up the boxes. I could not use the storage. After two tries, local staff was able to cancel my reservation and return my payment.

Rating:

5.0

All the staff was very helpful an kind

Rating:

5.0

The only problem I had is when I tried to call they were long wait times and sometimes you just didn't get an answer that's not good you need to be able to get in touch with them better other than that my experience with U-Haul storage and trucking it's fine thank you

Rating:

4.0

U-haul staff was very helpful in getting me the storage space i needed. They also was understanding in me getting my date mixed up and not having to pay a late fee. This is real good facility.

Rating:

5.0

Keep up the good work.

Rating:

2.0

The representative does seem to know what she was doing to many mistakes costing me time and money.

Rating:

4.0

Only issue is that there was a truck blocking access in the unload area.

Rating:

3.0

People are dumping their furniture in front of the main access way. Not only does it make it inconvenient but it also make the storage look like a local dump. Your staff do a great job making it clean but that recycling idea that you guys got have to go because it simply turned into the local dump. 95% of the things that the people left is straight up GARBAGE that can not be salvage. Fix this problem immediately. Your staff do a great job of keeping the place clean.

Rating:

1.0

I lost all my belongings because the unit was infested by rats and roaches and I never got my insurance back for the unit after I paid for insurance. I lost years of stuff including my kids baby blankets. I was just so unhappy with the out come of everything.

Rating:

4.0

Kevin was great, very helpful and provided great customer service

Rating:

5.0

Third year in a row renting from this location - close to the University, great hours of operation, friendly staff!

Rating:

5.0

Thank you so much very helpful staff. Super clean inside and out. Hallways, storage units and front desk all super clean. Employees working hard and staying busy. Payment methods convenient and affordable. online access was also great.

Rating:

5.0

Great Manager he helped me with my unit and provide some additional information

Rating:

5.0

Friendly staff, convenient location, great rates.

Rating:

5.0

Estuve satisfecha con el servicio y lo recomendaría 100% . Gracias por todo.👍🙏

Rating:

4.0

Staff were pleasant and courteous! Facility clean throughout!

Rating:

3.0

The young lady that helped on Wednesday Feb 6th and rhursday Feb 7of 2020 her name is April In the Capitol Ave Hartford Ct office lI wpyld personally like to give her an above average rating.

Rating:

2.0

If you're going to add something to the building don't make the customer pay for it as an (extra) tax on their monthly bill

Rating:

5.0

Excelente muy buen servicio

Rating:

5.0

great place

Rating:

3.0

I will be calling because I don't agree with your terms I did not use my unit for the whole month there for u should receive most of my money back I will be calling Monday morning thank you

Rating:

3.0

Everything was great. The young lady behind the counter, the short dark skin one was a great help. If it wasn't for the mice getting all in over your stuff you would have a A-1 shop.

Rating:

4.0

Clear explanations of the parameters of rules and service

Rating:

5.0

Great

Rating:

5.0

Love the place and the people

Rating:

4.0

I was [leased with my experience with U-Haul Storage facility..

Rating:

3.0

I saw rat’s dropping on my belongings. I had always paid on time, never missed payments but when I went to my storage unit I saw that they had put a second lock on my unit denying me access.

Rating:

4.0

A little dark inside. I had to find a second unit with higher ceilings for some tall items. There’s not enough parking space for customers. Staff were excellent.

Rating:

1.0

Rodents headquarters i lost 2 bins there. Never again will i use their storage or recommend it anyone unless they want their good damaged by rodents.

Rating:

3.0

Staff friendly. Some problems with manager(s) grasp of business practices but ended on a good note.

Rating:

5.0

Good service, no complaints

Rating:

4.0

The bathroom isn't always unlocked. Probably the friendliest staff of anywhere that I've been.

Rating:

5.0

Thanks..

Rating:

5.0

Great staff and building!

Rating:

5.0

Only critique is there was a hole in roof of my unit that I didn't know about until a week before move out. I notified uhaul staff. They never responded. Aside from that the service & conditions great

Rating:

5.0

Clean facility and friendly professional people!

Rating:

1.0

Rat poop was in my stuff...I see stray cats all the time and the lighting was poor

Rating:

5.0

Thank you

Rating:

4.0

I would have loved to keep my space but just could not afford it

Rating:

1.0

Items had paint chips and white paint spray drops all over it as it seemed they painted above and around unit. Damage to anything that was not in box. Bins covered with paint.

Rating:

5.0

Very good.

Rating:

4.0

None

Rating:

5.0

I have been to this location thrice and have experienced great service. The staff is very helpful, courteous and always smiling. Thank you!