Customer Reviews for U-Haul Moving & Storage at Capitol Ave

Rating:

3.0

The “online check in” was a joke. The amount of steps I had to go through when I got there was absolutely ridiculous and I had to still go inside to get the keys! What a waste of time.

Rating:

5.0

The service was great. The pick up truck was clean and easy to drive. You got my vote. Keep up the good work!!

Rating:

5.0

If the clerk is busy, please just say, "I'll be right with you." Just to confirm you see me. Otherwise, things at the desk were very efficient. Drop-off was excellent, people in the yard were quick and friendly.

Rating:

4.0

Took a little longer to rent the truck than expected. Only one person at the counter but he got everyone on their way as quickly as possible.

Rating:

1.0

Here's what's wrong with Uhaul. My number is 860-978-0270 and I'm pretty sure you will not call me. Those 3 words...

Rating:

1.0

Not text while signing in customers, open a second window when there is a line, answer the phone, return calls that come in, be courteous, not overcharge, amend the contract in accordance with instructions from customer service. I would use UHaul again, but I'd drive an extra 30 miles to avoid the lazy crooks on Capitol Ave.

Rating:

5.0

All of the employees that attended to me were very knowledgeable and friendly

Rating:

1.0

The crew was bickering among each other and they seemed very disorganized. The did not know that I returned the rental, I'm never going to this location again.

Rating:

1.0

Properly support and train customer service Adequately staff location during peak demand

Rating:

2.0

On the drop off area, there were only two girls with 3 full lanes, everyone was dropping off the vans and trucks around 6 - 7 when we got there was a big lane and we had to wait and then we it was finally our turn, there was not system on her phone, she got to go inside and come back

Rating:

5.0

The most polite staff- what a pleasant experience.

Rating:

4.0

It's a close location . Decent place

Rating:

5.0

Very smooth transition

Rating:

3.0

For this rental I rented in Iowa and dropped off in Connecticut. The person checking the trailer in was very focused on ensuring every blinker light worked properly. I've rented from U-Haul before and never experienced this level of detail around the lights. Otherwise, everything was good. Two lines for drop off, went smoothly.

Rating:

4.0

Kevin Sweete helped us confirm and see the trailer a day prior. Then called later in day to confirm what we reserved was available. Also that day Anthony Jackson checked our trailer lights. Both gentlemen were friendly and helpful. Great assets for your company. Day of pickup it was just Kevin at the counter . He had 3 computers going and handled the customers and stress like a pro. He then helped is hitch up our trailer and checked our hitch. I've used uhaul many times throughout the country and Kevin was the most efficient and knowledgeable uhaul employee I have ever had contact with !

Rating:

1.0

Wait for miles charge me 200 in change for a one way trip when it should have been a three-day rental what should have came out to approximately $72 ask them to help me fix it they said they I have to call a number so I will be calling that tomorrow 130 something dollars extra for four or five miles not very happy

Rating:

5.0

Very professional and thourough.

Rating:

3.0

Mobile self check-in should have a disclaimer on it: "If you're planning on using the mobile self check-in feature, please arrive an hour in advance to complete the check-in, make sure you're in studio-quality lighting when taking pictures of your driver's license and selfie, be a semi-pro photographer, activate the 'Big Brother" tracking feature on your phone and reenter information multiple times." It would probably have been easier, quicker and more efficient to have waited in line and checked in at the counter than using the "convenient" mobile self check-in.

Rating:

2.0

1.) The contracting process was extremely slow, with one customer each 20-30 minutes. I had a reservation, and it still took at least 15 minutes. 2. Plexi barrier and the quietly spoken attendant made it almost impossible to hear anything she said the first time she said it. I had to put my ear to the counter where the was a space to hear her, which probably defeated the purpose of the barrier. 3. There was NO process in the yard. I walked out of the office and had to ask another customer what he did to get service. He told me to back my vehicle to the general location of the trailer I wanted and try to get someone's attention. 4. I dropped my trailer at the equipment return, and a woman working in the yard asked, "Are you gonna leave that there?" I asked her if the equipment return area wasn't the location where I should return the equipment. She said, "It's okay; next time, just put I back where you took it from." I have a pretty low expectation of UHaul's office performance, but my experience was disappointing even with my low expectations. I am also assuming that no one is going to read this comment, but I am hopeful that someone will.

Rating:

5.0

Have a no smoking policy and that if its violated they will be charged the cost to fumigate the van. My van reeked of cigarette smoke. GROSS.

Rating:

3.0

I thought manager Kevin Steele was excellent, responsive and friendly. However, I had trouble with the concept that I reserved an in town vehicle for like $19.99 plus free miles and a $14 insurance fee and then I got a call that night that UHaul only had one way vehicles, but they could provide me that for an upcharge. And it felt really cheeky to me that the company could simply, by categorizing a vehicle internally, force me to pay a higher rate. I needed the vehicle, so I couldn't protest the upcharge and take my money elsewhere, but it seemed a really sneaky, crappy way to extract another $50 or so out of me.

Rating:

4.0

All good, no complaints, office and yard staff were friendly and helpful!

Rating:

3.0

This is the second time that I have used this location and both times it has taken over 40 minutes to wait in line to be helped.

Rating:

5.0

I was very impressed with "Anthony". He was literally managing the place by himself during the day, with numerous customers needing a variety of services -- both in-store (packing materials) and rentals. He was just as capable and polite at day's end (6:30 pm). At night, there were additional staff (two women), also very good. Thank you. Will certainly recommend UHaul in the future.

Rating:

5.0

Never have a problem with staff or with the trucks I had rented in the pass

Rating:

2.0

Technical issue: Returning to my house around noon I have noticed a big dark puddle on my driveway. The truck was parked overnight and lost some antifreeze but, I did have a chance to see the paddle in the morning. Before starting unloading the truck a had to place a piece of cardboard on the driveway because it was leaking badly. Integrity of the company: When I was getting the truck, the clerk informed me that if the truck will not be refilled, the company will charge me $4 per gallon of gas which is 30% more than at a pump. So, to be safe I refill the truck completely before returning it counting on reimbursement for extra fuel which was 1/8 of a full tank. To my surprise, the company does not compensate customer for overfilling the equipment. I do not think that anybody would understand this logic. It is clear that money for this company is more important than integrity and reputation.

Rating:

4.0

One half hour wait to check in for my reservation. Checkout was a breeze.

Rating:

5.0

I had a much better experience than the previous time last year that I rented from this location. The staff who assisted me at pickup and drop off were excellent; very courteous and went over the drop off procedures. Everything was handled with efficiency and professionalism.

Rating:

1.0

Stop falsely charging people for damages and added time.

Rating:

5.0

Is. All good costumers service was really Great

Rating:

5.0

Your staff at this location is doing a great job!

Rating:

5.0

The only problem I found is that when you rent the vehicle you tell them that the vehicle has a half tank but in reality it is short and when you bring it back it has to be exactly at the half tank mark. This has happened to me both times within the last month

Rating:

3.0

Better

Rating:

5.0

Kevin is a great manager! He's very courteous and professional.

Rating:

3.0

The representative at the counter was extremely proficient and courteous. Dropping off using uhaul.com/share was easy and saved me time.

Rating:

5.0

Everyone was great!

Rating:

5.0

Kevin was awesome at pick up. I rented a trailer that was too big for my hitch so he quickly switched my reservation over to a smaller trailer. Rick at pick up was eager to help me drop off and got me back on my way super fast. Both were very nice and very helpful! DEFINITELY will go there again and recommend this location to all! I''ve had the same experience at 2 other UHauls: Brainard Rd, Hartford and South St, West Hartford.

Rating:

5.0

The van I rented drove very smoothly and stopped instantly when applying the brakes. I felt safe and secure driving the van.

Rating:

5.0

Excellent customer service had an issue and they was able to resolve it drop was easy and I was able to enjoy the rest of my day

Rating:

2.0

Return was fine. Picking up was first initial contact and customer service was poor, unduly beligerentand downright hostile with rude comments and behavior unbecoming of a public assistant. I've worked in people management for nearly a decade and overall Uhaul employees behave as if overworked and underpaid..

Rating:

2.0

I was concerned that staff were not wearing masks and following social distancing indoors.

Rating:

5.0

Capital Avenue Hartford I an extremely well-run business, whoever is responsible i.e. employees/management should be seriously commended. I am a very demanding, skeptical, critical customer and person which I have been told more than once rises to the level of "PRICK" when I get my back up and I trust these people and admire their work ethic but most importantly what it means practically to me as a customer!. Sincerely, Ernest Scaffidi

Rating:

4.0

Keep those attractive competitive prices. Thank you Wilbert A. Lawrence

Rating:

3.0

Two things come to mind. First, a few basic instructions about the setup of the truck would have been helpful. For example, I did not realize that the truck engine always begins in "Load/haul" mode, or even what that meant, until I was almost done using the truck. A couple short words as I picked up the vehicle would have been helpful in this regard. Secondly, UHaul's business plan appears to be "Don't charge much for the basic rental in order to get the customer through the door, and then find a way to upcharge them for anything you can possibly add on as quickly as possible." It makes me, as a customer, feel like a target, rather than a client. The only other truck I have rented in the past year was from a different company, and it was a much more professional and pleasant feeling. Their upfront cost was higher than UHaul's, but there were no add-on's dangled in front of me, and the question about extra insurance was a small one, rather than the incredible hard sell in which UHaul engages.

Rating:

5.0

Keep doing what your doing,grate

Rating:

5.0

Great customer service. My reservation was incorrect and they took care of it promptly.

Rating:

2.0

Customer service was terrible. The manager was upset and he didn't care that there were customers in the store. Trucks were being returned and there was no one cleaning them and putting them back. The young man at the counter was not helpful when returning equipment. It truly left a sour taste. Too bad because this is a very convenient spot.

Rating:

1.0

More serious employees. That know how to do there job fast. With there mask on at all times. Some of them seem like they don't care. Others seem like they may not have been trained the right way. One of the employees was FaceTiming someone while working. One of them just walk away to his lunch break and left the client waiting without finishing with te client first. They way they talk to clients is not professional & respectful.

Rating:

5.0

Organized, efficient an friendly. Your team did a terrific job and I would recommend highly.

Rating:

5.0

How about giving the customer the closest location from final destination instead of making the customer go almost 6 miles out of their way!

Rating:

5.0

I just want to add that customer service was on point, really respectful, caring, and courteous staff. Renting at this location was easy and stress free

Rating:

5.0

More staff to lessen waiting counter time.

Rating:

3.0

Taking pictures of identification need to be upgraded. Something should be available other than the usage of an employees personal phone. Is our information stored in that phone?

Rating:

5.0

Excellent service

Rating:

2.0

The truck i used was leaking some type of fluid from the engine. When I I told the co workers they said it was nothing but this leakage cause me damage to my driveway, an I have photos

Rating:

1.0

They didn't include the hand truck or furniture blankets that I paid for.

Rating:

5.0

Keep up the good work.

Rating:

2.0

The representative does seem to know what she was doing to many mistakes costing me time and money.

Rating:

4.0

Only issue is that there was a truck blocking access in the unload area.

Rating:

3.0

People are dumping their furniture in front of the main access way. Not only does it make it inconvenient but it also make the storage look like a local dump. Your staff do a great job making it clean but that recycling idea that you guys got have to go because it simply turned into the local dump. 95% of the things that the people left is straight up GARBAGE that can not be salvage. Fix this problem immediately. Your staff do a great job of keeping the place clean.

Rating:

1.0

I lost all my belongings because the unit was infested by rats and roaches and I never got my insurance back for the unit after I paid for insurance. I lost years of stuff including my kids baby blankets. I was just so unhappy with the out come of everything.

Rating:

4.0

Kevin was great, very helpful and provided great customer service

Rating:

5.0

Third year in a row renting from this location - close to the University, great hours of operation, friendly staff!

Rating:

5.0

Thank you so much very helpful staff. Super clean inside and out. Hallways, storage units and front desk all super clean. Employees working hard and staying busy. Payment methods convenient and affordable. online access was also great.

Rating:

5.0

Great Manager he helped me with my unit and provide some additional information

Rating:

5.0

Friendly staff, convenient location, great rates.

Rating:

5.0

Estuve satisfecha con el servicio y lo recomendaría 100% . Gracias por todo.👍🙏

Rating:

4.0

Staff were pleasant and courteous! Facility clean throughout!

Rating:

3.0

The young lady that helped on Wednesday Feb 6th and rhursday Feb 7of 2020 her name is April In the Capitol Ave Hartford Ct office lI wpyld personally like to give her an above average rating.

Rating:

2.0

If you're going to add something to the building don't make the customer pay for it as an (extra) tax on their monthly bill

Rating:

5.0

Excelente muy buen servicio

Rating:

5.0

great place

Rating:

3.0

I will be calling because I don't agree with your terms I did not use my unit for the whole month there for u should receive most of my money back I will be calling Monday morning thank you

Rating:

3.0

Everything was great. The young lady behind the counter, the short dark skin one was a great help. If it wasn't for the mice getting all in over your stuff you would have a A-1 shop.

Rating:

4.0

Clear explanations of the parameters of rules and service

Rating:

5.0

Great

Rating:

5.0

Love the place and the people

Rating:

4.0

I was [leased with my experience with U-Haul Storage facility..

Rating:

3.0

I saw rat’s dropping on my belongings. I had always paid on time, never missed payments but when I went to my storage unit I saw that they had put a second lock on my unit denying me access.

Rating:

4.0

A little dark inside. I had to find a second unit with higher ceilings for some tall items. There’s not enough parking space for customers. Staff were excellent.

Rating:

1.0

Rodents headquarters i lost 2 bins there. Never again will i use their storage or recommend it anyone unless they want their good damaged by rodents.

Rating:

3.0

Staff friendly. Some problems with manager(s) grasp of business practices but ended on a good note.

Rating:

5.0

Good service, no complaints

Rating:

4.0

The bathroom isn't always unlocked. Probably the friendliest staff of anywhere that I've been.

Rating:

5.0

Thanks..

Rating:

5.0

Great staff and building!

Rating:

5.0

Only critique is there was a hole in roof of my unit that I didn't know about until a week before move out. I notified uhaul staff. They never responded. Aside from that the service & conditions great

Rating:

5.0

Clean facility and friendly professional people!

Rating:

1.0

Rat poop was in my stuff...I see stray cats all the time and the lighting was poor

Rating:

5.0

Thank you

Rating:

4.0

I would have loved to keep my space but just could not afford it

Rating:

1.0

Items had paint chips and white paint spray drops all over it as it seemed they painted above and around unit. Damage to anything that was not in box. Bins covered with paint.

Rating:

5.0

Very good.

Rating:

4.0

None

Rating:

5.0

I have been to this location thrice and have experienced great service. The staff is very helpful, courteous and always smiling. Thank you!