Customer Reviews for U-Haul Moving & Storage at Capitol Ave

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Capitol Ave

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Allen B. on

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Very nice people inside and out Pickup was easy and fast And drop off was even faster

Ricky S. on

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Most Everything was Great! Only Issue was getting thru on the phone to talk to someone at the actual address on Capital in Hartford Connecticut I left more than one message with answering service and no call back as of over 24 Hours Now! I still need to speak to someone at Capital location Ricky Shelton 262-443-1122 That’s my only issue Please Call! Thank You!

anna P. on

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Tatiyanna A. on

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Jaindawattee B. on

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EDWARD T. on

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jennifer N. on

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Tracey F. on

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Ive rented from Plainville, CT office several times they are so rude and dificult it borders on racism the comments are awful..Nothing is ever done about that location complained 6 out of the 6 times I rented from them. This time for my final move to west hartford,ct I used this location I was in and out not one unprofessional person giving me the run around about my cash or debit card ...Yes I will use Hartford going forward Plainville reps need to be trained in that office because they are the worst U Haul as a company has...

RONALD S. on

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great place

Maria L. on

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Mohamad F. on

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Make sure fuel mark is accurate, tire are inflated, not to put customers on hold for 30min.

Donald N. on

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rear door pad lock did not work...

Dennis C. on

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Truck had a check engine light on Truck ran poorly didn’t have enough power to maintain hiway speeds used an excessive amount of fuel Was told by renting facility that it was only truck available Dealing with uhaulS customer service dept was a waste of my time Incompetent & useless customer service reps

Ellen M. on

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Donald N. on

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Sean C. on

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Cynthia J. on

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it was all that i expected

Katalin S. on

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Nice place, easy access from the road. Good experience.

Fred M. on

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Gean M. on

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Sri charan K. on

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BENJAMIN M. on

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Alysha S. on

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Gary C. on

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Terry F. on

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Staff was very friendly, professional and truly helpful.

James D. on

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SANDRA P. on

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Super economico excelente servicio y atención desde que llegas

Ronald P. on

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The woman who both checked me in and checked me out was outstanding. She was friendly, helpful and a credit to your company I forgot her name but I believe she was of hispanic origin to help you identify this excellent employee She was great

Shirley H. on

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Very friendly service I had to keep the truck longer than I had scheduled it and they accommodated me and my family to make sure that we got everything done and I really appreciate that kind of service thank you

Trish K. on

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Lisa M. on

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Cynthia H. on

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Andre M. on

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Lisa S. on

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Jose G. on

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Peter S. on

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I received great customer service even during a drenching rain storm. I will rent again from U-Haul but only at this location! Regards, Pete

Richard K. on

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Latoya B. on

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I will be calling because I don't agree with your terms I did not use my unit for the whole month there for u should receive most of my money back I will be calling Monday morning thank you

Willie S. on

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Everything was great. The young lady behind the counter, the short dark skin one was a great help. If it wasn't for the mice getting all in over your stuff you would have a A-1 shop.

terry f. on

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Clear explanations of the parameters of rules and service

Luis Alberto R. on

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Great

Hazelyn O. on

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Love the place and the people

VIRGINA S. on

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I was [leased with my experience with U-Haul Storage facility..

Sheila B. on

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I saw rat’s dropping on my belongings. I had always paid on time, never missed payments but when I went to my storage unit I saw that they had put a second lock on my unit denying me access.

Fred S. on

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A little dark inside. I had to find a second unit with higher ceilings for some tall items. There’s not enough parking space for customers. Staff were excellent.

alma l. on

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Rodents headquarters i lost 2 bins there. Never again will i use their storage or recommend it anyone unless they want their good damaged by rodents.

Marc B. on

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Staff friendly. Some problems with manager(s) grasp of business practices but ended on a good note.

christopher l. on

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Good service, no complaints

Dennis W. on

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The bathroom isn't always unlocked. Probably the friendliest staff of anywhere that I've been.

JOSE FLAVIO C. on

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Thanks..

ELAINE F. on

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Great staff and building!

ALLISON C. on

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Only critique is there was a hole in roof of my unit that I didn't know about until a week before move out. I notified uhaul staff. They never responded. Aside from that the service & conditions great

RYAN M. on

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Clean facility and friendly professional people!

Olivia S. on

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Rat poop was in my stuff...I see stray cats all the time and the lighting was poor

Steve T. on

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Thank you

KIMBERLY F. on

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I would have loved to keep my space but just could not afford it

Charity B. on

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Items had paint chips and white paint spray drops all over it as it seemed they painted above and around unit. Damage to anything that was not in box. Bins covered with paint.

PEYTON T. on

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Very good.

GALITZA M. on

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None

Harish J. on

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I have been to this location thrice and have experienced great service. The staff is very helpful, courteous and always smiling. Thank you!

Melissa H. on

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Great staff and location