Customer Reviews for U-Haul Moving & Storage at Capitol Ave

4248 reviews

755 Capitol Ave   Hartford, CT 06106
(Btwn Forest & Sisson)

(860) 527-5251

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm

Services at this Location:

Contact Us

(860) 527-5251

755 Capitol Ave
Hartford, CT 06106
(Btwn Forest & Sisson)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Dennis M. 
Rating:
5.0

I was retuning a van. But website only said trucks. But I chose it and saw my van.

LYNN D. 
Rating:
5.0

Great customer service skills....

LAVERNE W. 
Rating:
5.0

Customer did not leave a comment.

Cydonie F. 
Rating:
3.0

My Box was late and lost. I have filed a complaint with U Haul and expect some sort of compensation

Matthew M. 
Rating:
2.0

I requested a first floor storage space because I was storing many heavy boxes after hours. When I got to the facility around 9pm, the storage was on the second floor making it impossible to carry up the boxes. I could not use the storage. After two tries, local staff was able to cancel my reservation and return my payment.

Efrain A.  |  Overall Experience 
Rating:
5.0

The staff was great! Helped me back back the trailer and were ver pleasant!

Lenore H. 
Rating:
1.0

Horrible experience. My uhaul broke down at the start of move.

Genesis H. 
Rating:
1.0

I returned my truck a bit after 5pm on Sunday. I sat outside trying to do what was required online with no luck, called the next day and sat on the phone for an hour. Received my receipt and a still got charged the extra fee.

VICTOR C. 
Rating:
5.0

Customer did not leave a comment.

RODERICK M. 
Rating:
1.0

I could hardly drive because my foot was getting burned from the engine exhaust. It became dangerous to drive on the highway. Your truck put me in an unsafe situation. I recommended that the vehicle be pulled and repaired. I wanted my money back but didn't get it.

ANN P. 
Rating:
4.0

Customer did not leave a comment.

LAWRENCE A. 
Rating:
5.0

Very friendly customer service.

Amrita C. 
Rating:
5.0

Give discounts for regular users

DEBORAH C. 
Rating:
5.0

Friendly staff and excellent service.

Doyahn S. 
Rating:
5.0

Decent service, friendly lady at the counter, easy check in/return process, and little to no wait time. Great experience! Thanks!

CHRISTOPHER A. 
Rating:
5.0

Great service!

ALBA D. 
Rating:
4.0

Customer did not leave a comment.

Krystal W. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Customer did not leave a comment.

SEON C. 
Rating:
2.0

It was a nightmare trying to return my truck via the app. I spent over 15 mins retaking more pictures than I ever have in my life. I would probably never use uhaul again if this is what it entails

Simon S. 
Rating:
5.0

Customer did not leave a comment.

Laura M. 
Rating:
5.0

Customer did not leave a comment.

Geisha A. 
Rating:
2.0

It took me 1 hour to get a truck. I had reserved the truck from 12pm -4pm and I was given the truck at 1pm and was expected to give the truck back at 4pm. I paid for 4 hours not 3. Horrible location.

DANYAL R. 
Rating:
5.0

I filled out everything on line- it still took some time to wait at the counter to complete things.....i though the on line checkout would not require this, but you still have to wait at the counter. I'm not unhappy with Uhaul, just looking for more efficiency-

John H. 
Rating:
1.0

I recieved my U-Haul truck very dirty even though they tried cleaning it .I waited over an hour for them to clean the truck it really needed to be hosed down but I guess they only had a mop.There where nails all over the truck also.I even had to help the employee it was that dirty.They should have given me an upgrade or a different truck.It cost me more money because the moving people had to wait an hour and half more than I had to also go clean the truck in a car wash before my things could go in the truck

LISA R. 
Rating:
5.0

Truck was spotless! Drove smoothly without any issues. Staff was friendly and helpful. Thanks for a job well done!

Jim S. 
Rating:
3.0

Customer did not leave a comment.

GUILLERMO T. 
Rating:
4.0

Kevin Skeete good person who is sharp,quick,alert and always in purpose.

EDWARD F. 
Rating:
5.0

Have equipment at original rental location

Melvin K. 
Rating:
5.0

nothing. the service is excellent

ROGER R. 
Rating:
5.0

Sanitizer wipes in the vehicle

EUGENE M. 
Rating:
5.0

Customer did not leave a comment.

Roger C. 
Rating:
4.0

would have been more helpful to me if they just took the trailer off instead of me trying to back up in their lot. took a while to check out

Steven L. 
Rating:
3.0

Long wait There was a line and only one customer service rep

TROY L. 
Rating:
5.0

Mr. Anthony Jackson was extremely professional, very kind and knowledgeable. I had a great experience and will definitely recommend this location to anyone I know or learn of them moving. ⭐️⭐️⭐️⭐️⭐️

Tasha P. 
Rating:
5.0

Great customer service

JAVIER H. 
Rating:
4.0

Customer did not leave a comment.

THALIA A. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

ROWENA B. 
Rating:
2.0

- Truck was not properly clean upon entry (Vaseline bottle found under driver's seat...). - Truck was extremely old with 158,000 miles on it and no modern features such as Bluetooth, etc. - Mobile after-hours drop-off app is incredibly convoluted and time-consuming. - Prices charged seem astronomically high for 1-day rental of a truck; mileage fees are a killer.

Patrick D. 
Rating:
3.0

I'll never use uhaul again. The worst moving experience of my life using y'all movers y'all sponsors. Those unprofessional folks took my money and didn't show up causing me to extend my rental

Rochelle D. 
Rating:
5.0

The young man named Kevin that wears a U-Haul General Manager shirt is a 12 on a scale of 1-10. I go to this location because I know he will be there smiling and efficiently handling my transaction. U-Haul is lucky to have Keven representing your organization. I hope you know that.

DAVID N. 
Rating:
3.0

I did not receive the dolly I reserved.

Sydney J. 
Rating:
5.0

Customer did not leave a comment.

Grant S. 
Rating:
5.0

Customer did not leave a comment.

EDGARDO R. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL B. 
Rating:
5.0

All the staff was very helpful an kind

Troy T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kory B. 
Rating:
5.0

The service was excellent.I was helped promptly and treated very well.

Antoinette B. 
Rating:
5.0

The only problem I had is when I tried to call they were long wait times and sometimes you just didn't get an answer that's not good you need to be able to get in touch with them better other than that my experience with U-Haul storage and trucking it's fine thank you

Cathy T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLOS S. 
Rating:
5.0

Customer did not leave a comment.

Sterling G. 
Rating:
5.0

Customer did not leave a comment.

Iris C. 
Rating:
5.0

Anthony helped me out, and I will be forever grateful.

Eloise G. 
Rating:
5.0

Customer did not leave a comment.

Amber C. 
Rating:
4.0

Customer did not leave a comment.

RAJAE W. 
Rating:
1.0

The counter person was working very hard , dealing with unhappy customers and doing a great job. Management clearly under staffed for a Saturday morning. We waited over a hour to pick up a trailer that I jumped through hoops on online to make more efficient. Waist of my time

John A. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

VEERAVENKATACHOW J. 
Rating:
5.0

Customer did not leave a comment.

Christian R. 
Rating:
5.0

Customer did not leave a comment.

GARY S. 
Rating:
5.0

The UHaul rep who checked me in was great. I unfortunately don't know his name, but he was very friendly, patient and helpful with my van rental.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

LINDSAY M. 
Rating:
5.0

Extremely well organized and helpful, friendly staff. No problems picking up the truck and reviewing capabilities and specs. Highly recommend this location.

Alexander V. 
Rating:
1.0

10' truck reserved was unavailable. Reduced to a van. Got a call next day after returned on time that van was still out. I called them to confirm return. You need better organization and increase assistance at this location.

SAMUEL L. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
1.0

I filled extra gas but not reimbursed.

SURESH R. 
Rating:
3.0

I parked in the return area - the sign said to wait with vehicle for return. I waited for ten minutes. Another vehicle pulled up. She went inside. Another vehicle pulled in. He went inside. They both came out with an employee. She told me she would take care of my after she took care of the other two. I asked her why I was last. She said the others went inside so she has to take care of them first. I asked her about the sign. She said I was right. Then why did I have to wait for the others to be checked in. She said because they went inside. So the sign is wrong. She said no the sign is right.. Then why was i being checked in last?

RICHARD K. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Ajay S. 
Rating:
5.0

We appreciate Kevin and his excellent and professionalism in customer service at this location. He goes above and beyond to make sure you have everything you need.

Charles J. 
Rating:
5.0

Fast and efficient service, the manager was very helpful.

JOVIN G. 
Rating:
2.0

Guy “helping was incredibly rude and unattentive”

MYA M. 
Rating:
5.0

Customer did not leave a comment.

COLLIN W. 
Rating:
5.0

Great customer service and extremely helpful staff

DARION J. 
Rating:
5.0

The manager and staff are incredibly kind and patient and knowledgeable. I definitely will return for all my rental needs in the future.

RAYMOND N. 
Rating:
5.0

Customer did not leave a comment.

Kayra H. 
Rating:
5.0

Customer did not leave a comment.

Raymond C. 
Rating:
5.0

Staff at the Capitol Ave. site were very courteous and customer oriented. Delightful! Now that's the way to serve customers. I highly recommend this location!

RITA I. 
Rating:
5.0

Truck- shift differential grinding gears,

Michelle Q. 
Rating:
5.0

Customer did not leave a comment.

Robert E. 
Rating:
4.0

Accuracy in reservations and communications when there are changes.

ALWYN W. 
Rating:
4.0

The vehicle was clean but the vehicle needs front end was swaying back and forth. Still form the job done.

MONICA G. 
Rating:
5.0

The best personal experience in the location

Jose R. 
Rating:
4.0

Customer did not leave a comment.

WAYNE J. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE E. 
Rating:
3.0

When we checked in, the customer service rep had his face mask under his chin, offering no protection. When I returned the vehicle,k the person calculating the charge tried to charge me about $35 more than she should have, I made her recalculate it and it was corrected. I wondered if that was an honest mistake, or intentional.

KENNETH D. 
Rating:
5.0

Customer did not leave a comment.

Lizvette V. 
Rating:
1.0

I had terrible and unprofessional customer experience at that location. I was treated like a threat and criminal at one point I over heard one of the managers say “he's that guy that's always causing problems to the community” I didn't wanna confront him because I didn't wanna make a scene. The insurance was horrible! People and employees was given me dirty looks it made me feel like outcast or outsider it wasn't a welcoming experience.

Kevens R. 
Rating:
5.0

staff was very helpful an professional 👍🏾👍🏾👍🏾

DONNETTE F. 
Rating:
5.0

Agent could walk customer to the assigned vehicle and answer any questions pertaining to vehicle.

SHARON S. 
Rating:
5.0

The van had a warning light on about tire pressure. Best for UHaul to address and fix that before renting the van to a customer.

Jeremy P. 
Rating:
5.0

Customer did not leave a comment.

Douglas P. 
Rating:
2.0

Mileage charges were not explained properly and I got charged $80 more than I expected.

Jonathan F. 
Rating:
1.0

Fire everyone and get real trained employees.

JOSUE N. 
Rating:
3.0

Either make the pre-check in more workable, or have more service people to take care of customers.

Eden M. 
Rating:
5.0

Customer did not leave a comment.

Hortense B. 
Rating:
5.0

Customer did not leave a comment.

ALICIA C. 
Rating:
5.0

Staff at both locations were incredibly efficient, helpful and personable! It was a great experience from start to finish!

RUSSELL S. 
Rating:
5.0

Customer did not leave a comment.

DAN L. 
Rating:
5.0

Good luck!!!

ORLANDO J. 
Rating:
4.0

I found nothing wrong on my visit as far that I expected it was great survive and friendly I grade a four. I myself would continue renting from this U-HAUL. Thanks once again for your service

ELEUTERIO C. 
Rating:
4.0

U-haul staff was very helpful in getting me the storage space i needed. They also was understanding in me getting my date mixed up and not having to pay a late fee. This is real good facility.

Earl B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DENISE G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARMEN H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALBERTO M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDGARDO G.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Shastiry S M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

terry f.  |  Overall Experience 
Rating:
5.0

Keep up the good work.

alvin h.  |  First Impressions 
Rating:
2.0

The representative does seem to know what she was doing to many mistakes costing me time and money.

DEVON W.  |  First Impressions 
Rating:
4.0

Only issue is that there was a truck blocking access in the unload area.

Josue C.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Fred H.  |  Overall Experience 
Rating:
3.0

People are dumping their furniture in front of the main access way. Not only does it make it inconvenient but it also make the storage look like a local dump. Your staff do a great job making it clean but that recycling idea that you guys got have to go because it simply turned into the local dump. 95% of the things that the people left is straight up GARBAGE that can not be salvage. Fix this problem immediately. Your staff do a great job of keeping the place clean.

olivia s.  |  First Impressions 
Rating:
1.0

I lost all my belongings because the unit was infested by rats and roaches and I never got my insurance back for the unit after I paid for insurance. I lost years of stuff including my kids baby blankets. I was just so unhappy with the out come of everything.

Irene C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany W.  |  Overall Experience 
Rating:
4.0

Kevin was great, very helpful and provided great customer service

Taylor R.  |  First Impressions 
Rating:
5.0

Third year in a row renting from this location - close to the University, great hours of operation, friendly staff!

Douglas N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia S.  |  First Impressions 
Rating:
5.0

Thank you so much very helpful staff. Super clean inside and out. Hallways, storage units and front desk all super clean. Employees working hard and staying busy. Payment methods convenient and affordable. online access was also great.

Jessica O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

hipolita f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GRISELENID R.  |  Overall Experience 
Rating:
5.0

Great Manager he helped me with my unit and provide some additional information

ivan p.  |  First Impressions 
Rating:
5.0

Friendly staff, convenient location, great rates.

Douglas N.  |  First Impressions 
Rating:
5.0

Estuve satisfecha con el servicio y lo recomendaría 100% . Gracias por todo.👍🙏

Ketzy M.  |  Overall Experience 
Rating:
4.0

Staff were pleasant and courteous! Facility clean throughout!

carmen R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard P.  |  Overall Experience 
Rating:
3.0

The young lady that helped on Wednesday Feb 6th and rhursday Feb 7of 2020 her name is April In the Capitol Ave Hartford Ct office lI wpyld personally like to give her an above average rating.

april s.  |  Overall Experience 
Rating:
2.0

If you're going to add something to the building don't make the customer pay for it as an (extra) tax on their monthly bill

Alexei B.  |  Overall Experience 
Rating:
5.0

Excelente muy buen servicio

Maria O.  |  Overall Experience 
Rating:
5.0

great place

RONALD S.  |  Overall Experience 
Rating:
3.0

I will be calling because I don't agree with your terms I did not use my unit for the whole month there for u should receive most of my money back I will be calling Monday morning thank you

Latoya B.  |  Overall Experience 
Rating:
3.0

Everything was great. The young lady behind the counter, the short dark skin one was a great help. If it wasn't for the mice getting all in over your stuff you would have a A-1 shop.

Willie S.  |  Overall Experience 
Rating:
4.0

Clear explanations of the parameters of rules and service

terry f.  |  First Impressions 
Rating:
5.0

Great

Luis Alberto R.  |  Overall Experience 
Rating:
5.0

Love the place and the people

Hazelyn O.  |  Overall Experience 
Rating:
4.0

I was [leased with my experience with U-Haul Storage facility..

VIRGINA S.  |  Overall Experience 
No reviews have been submitted for this location.

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