Customer Reviews for U-Haul Moving & Storage at Clairmont Rd

Rating:

5.0

Excelente

Rating:

5.0

Great experience

Rating:

5.0

Rápido y eficiente el servicio, amabilidad

Rating:

1.0

We had a very bad experience with picking up my truck had to change trucks 4 times which took about an hour and a half not to mention it pushed my time into rush hour traffic…this should be confirmed via in store cameras as well as Sadia the manager also more with my Sunday drop off to be brief I rented a storage space only to get to the gate and my entry card wasn’t working I went back to the office twice and (Moe) let me in but forgot to show mention how I get into my space building once (BJ or DJ) assisted me with that… now I discovered a lock on my unit so I go back to the office to get it removed overall my experience was not pleasant and very costly to my time and my hired help. I hope to hear from someone very soon to ensure me that this is not and won’t ever be the norm for U-haul. Sincerely Redrick Rayborn

Rating:

5.0

Great work and the nicest people. Great work Team!

Rating:

5.0

Keep smiling!

Rating:

5.0

U Haul staff has been very responsive and helpful throughout the entire loading and storage period. Thank you

Rating:

1.0

Very helpful staff at this location.. I will definitely rent again.

Rating:

2.0

Booked our van nine days in advance. Showed up on time to pick it up and the location we booked did not have a van. Had to drive to a further location to get the correct vehicle. No reimbursement for the additional miles required to get to the further location. Bad business practices.

Rating:

5.0

Everything’s went amazingly.

Rating:

5.0

Awesome service! Great stuff.

Rating:

2.0

While the attendant was both proficient and friendly, the pickup trucks on the lot were not working, I had to settle for a small box truck. The truck I was first assigned to was not there. The truck I was then assigned to was difficult for me (an old man of 87 )to get into. I found it was hard to drive with a very rough ride. I wish that I could have had a pickup or a van.

Rating:

5.0

Great job

Rating:

5.0

Good service

Rating:

5.0

The U Haul Staff @ the Clairmont facility • Represent The U Haul Brand Top Tier • By Being Informative & Overall Very Much Pleasant Experience

Rating:

3.0

Used Clairmont location because NE Expressway@Shallowford was out of equipment. Normally, the equipment is well maintained and team members hook everything up. At Clairmont, there was only one female in the office, so I had to hook everything up myself. Then when using the equipment discovered that the ratchet straps barely worked. The ratchets should be replaced as this is unsafe.

Rating:

4.0

The staff was surly and not very friendly. I believe she was the manager.

Rating:

5.0

Everything was excellent. Nothing needs improvement!

Rating:

5.0

The customer service rep was amazing and very helpful. Service was excellent

Rating:

5.0

The agent in charge does an amazing job. Always pleasant.

Rating:

4.0

The gas tank was only one quarter full which means the momentum of the trip will be disrupted by an early stop for gas.

Rating:

5.0

An old truck with about 100K miles, but it did the job just fine

Rating:

2.0

I have used this location several times. Usually service is first rate. The most recent rental reservation, rental and pickup was the same. However, yesterday's vehicle return was well below the usual experience. The young female agent, there by herself at 3:30 PM was extremely unpleasant, overcharged me for fuel, refused to discuss the overcharge, printed the receipt, handed it to me, turned and walked away. I called customer service after getting back to my car. I had driven the U-Haul vehicle only 19 miles. Atlanta Friday rush hour made it difficult to add fuel so I had decided to just pay the contract fuel charge. The return agent added $24 for fuel, and was highly discourteous about it. She refused to admit that the fuel charge that she had added seemed excessive and could be a mistake. She left me alone sitting at the counter and walked out of the building. The customer service rep on the phone, Ashley, however was completely the opposite. She looked up the facts about my rental and return on the computer, put me on hold and issued a refund for $21. She was cheerful and apologetic. Ashley is a credit to U-Haul. This on-site returns agent however seems to resent her job, should get remedial training and be told to improve her attitude. If you find this comment annoying, I am merely responding to your invitation to suggest "what you can do to improve for the next customer." Thanks.

Rating:

5.0

Lady on front desk was super professional

Rating:

5.0

Smelling inside the driver cabinet

Rating:

5.0

Everything went great!

Rating:

4.0

Quite busy at 9am on a Sunday. Overall very easy rental experience. Will rent again.

Rating:

5.0

The staff at this location are very attentive. Their work ethic is A+ getting the customer in and out quickly. Very curtious and to the point helps keep the customers from long wait times. I have rented several times from this location and thus far been a happy customer.

Rating:

5.0

The person who helped me should become the manager at corporate. Great service!

Rating:

5.0

Convenient right beside I-85 & near Clairmont. Employee very knowledgeable and efficient. Worked out great to rent van here.

Rating:

5.0

Nothing everything was great

Rating:

2.0

For Rental of equipment: The pickup, drop off, and one who assisted were excellent. For Storage: The gates are inoperable, the sliding locked door was open due to the gates, the elevator to the units has not closed well for over a year. Disrepair is apparent.

Rating:

5.0

My move was made easy because of U-Haul!!! It’s the best thing out there.

Rating:

5.0

The gal that helped me was great. Good attitude, friendly and competent

Rating:

5.0

Good experience this time. I’ve had several bad ones.

Rating:

3.0

Customer service was good. But location is difficult, not a lot of selection, and hard to get in and out of tight gate.

Rating:

5.0

That despite not having consumed a gallon of gasoline, they told us to fill up without any need...we estimated 15 miles and only consumed 7 miles, everything else was perfect!

Rating:

3.0

Very hot and worn down. Switched to a much cooler and cleaner facility.

Rating:

4.0

Keep up the good work

Rating:

5.0

Faith, at pick up and return staff were professional, friendly & communicative. Thank you and we will come back next time we are in need of the UHaul services.

Rating:

5.0

Great staff and facility

Rating:

5.0

Awesome storage center, well secured and temperature controlled units. I stored a car for several years without issue, both outside on their lot and in a container. I also had a storage room that I used for about 16 years and never had an issue with my property. Only downside was they constantly raised their rates which ultimately encourage me to finally recover my property and close the account. Nothing but positives with the location except the rates.

Rating:

5.0

The representative was very professional and nice. She explained and answered all my questions. I would definitely recommend renting from here.

Rating:

5.0

Lady on duty was nice and pleasant.

Rating:

3.0

They had no trucks very overpriced I didn’t like the fact they said if I paid with cash it would be more expensive the lady did not tell me where to get out of I was lost trying to find my way out and very poor instructions on returning

Rating:

2.0

giving more clear instruction to customers on how to get to the rental, offer them a gate key before they’ve left, better customer service overall

Rating:

5.0

No complaints

Rating:

5.0

Sadia is top 1 not 2

Rating:

1.0

Get employees who actually want to do their jobs.

Rating:

5.0

Excellent customer service

Rating:

5.0

Great experience with the move-in, during our 2-year stay, and with the move-out.

Rating:

4.0

My experience with U-Haul was generally fine, but I was forced to move out quickly because you couldn’t prorate for just one day. Why charge a full month’s rent when a customer who used your storage unit for 2 years only needs an extra day?

Rating:

3.0

instructions weren't clear, one of the dollies i requested wasn't available, the route to get out of the facility was complicated and difficult to get out of

Rating:

5.0

Staff friendly and accommodating.

Rating:

3.0

Although I didn't try to access my unit frequently, when I did try to get in, one or both gates were broken about half the time (standing partly open). I was also concerned about the number of times I saw police present at the facility. That doesn't scream "safe" to me.

Rating:

1.0

Rep was helping another employee receive their Uhaul certification while I waited at the counter. Didn't stop to help me. Took her sweet time. When they finally helped me, they were moving so slow to scan my items (blankets, ratchet straps, etc). I almost put everything back, but I needed it. Told me the keys were in the truck, they were not. When I went back into the building for the keys, she argued with me and then turned around, found the keys on the wall and said "I really need to go home". Absolutely no sense of urgency to help a customer. The slowest customer service. These people don't want to be here and it's obvious. Also, no one mentioned that the moving blankets HAD to be returned. I thought I PURCHASED them, but that wasn't the case. Your staff needs better training and not doing their "Uhaul certification" at the front counter while customers are trying to rent trucks to get their stuff done. I didn't have all day. The process was way too long considering they make you reserve online, etc. It should be a quick process.

Rating:

4.0

I dropped of after hours.

Rating:

5.0

Everything was good

Rating:

4.0

ANSWER THE PHONE, it was a hassle to get anybody on the phone. I kept being transferred from one person to the next. Now when you get to the location it’s ok cause they have to speak to you. But if you’re trying to get someone on the line it’s a pain in the but. The two young women who worked there was nice but they gotta do better with picking up the phone.

Rating:

5.0

Customer Service was excellent!

Rating:

4.0

Ensure proper documentation. I was given a different uhaul than the initial one assigned to me. But then when I went to turn in my equipment the store said they couldn’t find it since they hadn’t updated my account to show that they had given me a different trailer than the one they assigned to me.

Rating:

5.0

I've been a UHaul customer for over 20 years, renting trucks and storage rooms in multiple states. This has by far been the best customer service I've ever received from UHaul associates. Sadia and Aqueelah at this Clairmont Rd location absolutely exceeded my expectations. They genuinely care that their customers have a great experience, and will work diligently to help solve any problems that may occur.

Rating:

1.0

i gave a 24 hour notice to close the uhaul storage and they keep charging me i called and let them know not to charge and showed proof and they are still charging me

Rating:

1.0

elevator didnt work and 50 dollar fee to use stairs not convenient at all

Rating:

4.0

I like this place. I gave it 4 starts because moving in was a hassle. Moving out and storage was easy

Rating:

4.0

Was supposed to get a lock upon move and did not. The climate control area was at 95 degrees. Other than that, it was good!

Rating:

5.0

It was smooth sailing!

Rating:

5.0

Great staff n security safety at all times

Rating:

5.0

The two staff members were very helpful.

Rating:

4.0

I enjoyed my time renting there. The manager at the time “Penny” gave me a great deal. All of a sudden the price changed and the discounts I was receiving before were gone which led me to moving out and going with Extra Space Storage for the same size unit but $85 cheaper.

Rating:

4.0

This facility was great I ended up there because Piedmont facility gave my reservation away 5/23 the manager said it was on a first come first serve basis, though I reserved weeks in advance and called twice to confirm I did that because I was coming from out of town… Piedmont was conveniently located across the street from my apartment and didn’t care that I had to pay extra to the movers to take me way further than planned, when I was told it was given away I then had to ask them to help me find another UhAul because i was not familiar with the area. This UhAul though very nice I ended up paying more because the size i reserved was not available. So beware because your reservation could be given away.

Rating:

2.0

Employees are not very helpful or friendly. They act like they are being put upon when you ask them anything.

Rating:

2.0

While the units themselves were to standard, I never had a nice time while interacting with staff. They made me feel like an inconvenience for simply asking questions about their storage units and hitches. They couldn’t answer questions about the products hanging on their shelves, which is fine because they don’t know what they don’t know, but they didn’t make an effort to help me figure out what I needed. They also spoke poorly about another customer that they had just assisted after the person walked out of the store while I was standing right in front of them, which was unprofessional. Could tell they did not want to be there but I also didn’t make them take that job so I wish staff were kinder and more helpful.

Rating:

2.0

Broken elevator, broken fence, staff members who do not know how to listen. I will go elsewhere next time.

Rating:

4.0

The timing on the lights was a headache, but I liked two of your staff workers. One behind the desk and the lady that cleaned, that made it worth it.!

Rating:

5.0

I am brand new to this experience. Everyone has treated me very well so far.

Rating:

2.0

The staff was not very friendly or willing to help. One in particular, her name started with an S (can’t remember).

Rating:

5.0

The customer service rep at the front. Tonya i think her name is was really helpful.

Rating:

5.0

Awesome 👌🏻

Rating:

2.0

The lady that helped me was really rude and nasty to my husband who was helping me move in/out

Rating:

4.0

Great! Got a storage unit for free due to renting a truck. It was very spacious and climate controlled. Only problem with the space was that the light inside the unit wouldn’t turn on- overall great.

Rating:

5.0

The young lady at the front desk who wears the baseball cap was very nice and professional. She deserves a raise.👌🏿💯

Rating:

1.0

The manager was rude to me every encounter. She was unhelpful and unpleasant. I will never use U-Haul services again

Rating:

5.0

Friendly and very informative staff that goes beyond, to cater and satisfy your moving and storage needs.

Rating:

1.0

The storage space held my things

Rating:

5.0

Staff was great and very helpful for the time I needed it. Thank you

Rating:

1.0

I was not told I needed to add 24/7 access. When I came to my storage location I was denied access and had to take off off work to move my things in. I called the location the next day and they showed me absolutely no compassion for my situation. She rudely told me there was nothing she could do for me. I will never be using Uhaul again.

Rating:

3.0

The storage unit was okay but I requested a move out weeks ago if I hadn’t taken the storage off autopay I would’ve been paying for a storage I wasn’t using and turned over 2 weeks ago. It took them this long to move me out completely.

Rating:

5.0

Great customer service and clean well kept facility

Rating:

4.0

Minor roaches

Rating:

5.0

The gentleman who signed me up was awesome he needs a promotion just an incredibly helpful man who met my every need

Rating:

1.0

I have been using this location off and on for 6 years after this last experience I will never again nor would recommend.

Rating:

5.0

Everything from check in to checkout was great

Rating:

1.0

My storage unit lock was faulty. The office never picked up the phone and the hours are not 9-5 employee friendly. I would never recommend or use this uhaul storage and trucks again.

Rating:

3.0

I checked out on 1/31/23 it wasn’t until the 10th they finally stopped sending messages about my overdue bill I had to call 3 times and email Regional manager to finally check me out.

Rating:

1.0

I fell for the same old same old, Great people,bad system. My truck rental and storage rental was a complete nightmare. After filling the truck with my things, I find out they did not book the storage unit, which left me without one. Then when they did find a replacement unit, it was in Atlanta not Decatur,so now I have to travel to clairmont rd from Wesley chapel. Also that location booked me for a unit which was already rented . I can't wait to hear what cooperate has to say and what will be done to compensate for all the times they dropped the ball concerning me and my use of their services,or lack there of...

Rating:

3.0

got fined for late payment in beginning because of credit card not set up. fine should have been waived. bad customer experience showing u are not run by humans.

Rating:

3.0

Overall, your staff is amazing every time I go to the Clairmont Location! Very friendly, knowledgeable and respectful - always helpful. The facility itself - has a ton of work - I was EXTREMELY surprised after 1 full year of renting from this facility (1 year and 7 months) the elevator in Building A is still an ongoing issue. It is such a HUGE fire hazard and safety concern. The first move in date 6/2021. This type of maintenance issue is not acceptable to lingered for so long. My unit was never lit - the halls were always clean. Thank you.

Rating:

5.0

Manager that helped me to find right size for my storage was very helpful and knows customer service excellent

Rating: