Customer Reviews for U-Haul Moving & Storage at Clairmont Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Clairmont Rd

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david S. on

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Carolyn F. on

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Thanks so much for saving my GoPro for me!!!! <3 <3 <3

James B. on

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Helpful, flexible staff!

Tomar R. on

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Excellent service

Shakis D. on

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Rocky B. on

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1. despite two separate phone numbers for the location, both numbers were never answered and instead forwarded to the uhaul customer service 2. no genuine interest in providing customer service 3. rude and inconsiderate 4. if you have an issue, you will NEVER be able to reach this location by phone. they have their phones forwarded 24/7 5. i had every intent to get a large, climate controlled storage unit at this location. no way that will happen now. i will gladly pay $20 more per month to a competitor that i can reach on the phone that to get a cheaper one with uhaul but never be able to reach them on the phone.

Gail W. on

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Shakis D. on

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Juan R. on

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John S. on

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Cary M. on

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Tiffany was GREAT!!! She was the only one working it seemed. Perception is 100% of the game when dealing with customers . She was doing it ALL. Long waits. Too long for what was being done. Jason was behind the counter but could only sell boxes??? Why? Never did offer apology for his lack of ability to help the line of 5 customers waiting. never said hello. Never looked up from computer. He did as one customer do you need boxes or tape. What about the rest of us. ???? OPTICS was horrible. Perception is everything. Again, Tiffany was on spot and working hard. Hooking trainers up. Checking people in. Checking people out. Troubleshooting. WOW!!! She needs more help. Will NOT rent from this location again if I can help it.

DANI M. on

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We were charged $9.50 for gas after we drove 16 miles and filled 2 gallons. This location is the worst we ever used

Richard C. on

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Very dissapointed. Our lock was clearly tampered with (changed). After using a lock smith and entering the unit we found that some of our valuables were missing. No support from U haul.

Aron R. on

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Service was good and the staff friendly and helpful.

Phillip S. on

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Guy that helped us was very nice and knew what he was doing.

Karen B. on

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I am on the frequent U-Haul club. I have rented from this location for the past two years. Don & Tiffany are such a pleasure to work with. I give them five stars ++++. I would hire both of them! Thanks Karen Bishop

kayla S. on

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I had to keep changing the pick up dates because our apartment wasn't ready to move in and Uhaul was very courteous and profesdional with changes.

Dwayne J. on

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These guys and ladies were great to work with.

William G. on

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While Donald (GM) served me well, my original reservation was for a different location so the UHaul guarantee of right vehicle at right place didn’t hold.

Nitza A. on

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Sheryce M. on

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Outstanding Customer Service; GM and employees quite pleasant and informative

Dipanjan M. on

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Jimmy B. on

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It is really amazing how much multi-tasking is going on with the staff. There is constant activity and multiple people inside at the same time. Great staff. Thanks.

Johnny M. on

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Karen C. on

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Cannot express how amazing the facility was, how helpful the staff was, how wonderful the truck rental was, and the ease of it all!

CHRISTPHER D. on

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Agents were professional and helpful. It was a pleasure doing business with them

Elizabeth R. on

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Donald McMichael goes out of his way to help customers and get customers on their way. Very accommodating location. Kudos!!!

Terence T. on

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Tiffany and the site general manager awesome great customer service they did every went above and beyond the Call of Duty to make sure that I was completely satisfied and that all guests that walked into this location was completely satisfy to stay back and observe them complete several orders before they got I am so pleased to have used this location and we'll always use this location and future moves thank you great teen please keep them together

SABRENA W. on

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Thank you to everyone there. Special thanks to Tiffany and Donald. Tiffany always goes above and beyond. Always smiling and knowledgeable. This was Ultimately the best Experience. Thanks Sabrena

Jasmine M. on

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Stanley R. on

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It was easy and seamless renting with U-Haul

Subanti M. on

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i rented out 10 foot truck from uHaul on Saturday August 31st at 9:45-10 am from the 2885 Clairmont rd and my I was charged for the rental and 10 Miles. The total was suppose to be $ 33.32. I filled up the truck to being full like I had gotten it and returned the truck between 6:10-6:20 pm the same day at UHaul. I parked the truck outside of UHaul and took the keys inside and handed it over to the person on the front. There were two of them working at point and had a lot of customers. So instead of getting a receipt at that point, they assured me that it is fine to leave the truck as is and they will send me over the receipt once they check it out. I let them know i went over 1 miles over then what we had expected so I would need to get charged an extra $0.99 when checking it out and she said it was fine. Tell me why, I received an invoice the next day saying, my total amount charged was $101.89. And was charged after hours service fee of $20 and fuel charge of $47.50. When I tried to call them to see what the charges were for, nobody picked up. So I went over to UHaul again to ask them what’s going on and your reason is I left the truck running and that’s what was for which was a lie. I went inside the building and handed over the key. So, I asked the general manager to check security camera where he could see me handing over the keys over to them. Their first response was we only the security footage for security purposes and not for anything else. Well when I said, I’m not gonna pay for something extra when I didn’t do it, they proceed to say, they will look into the matter but it’s a holiday weekend. How are you going to charge me extra $67.50 for something that is correct. This is the worst customer service I have ever received and I need you to check your security footage and refund me the money that you owe me. I was in need of a truck and went with UHaul cause I believed you were a trustworthy company and not trying to scam people out of their money. This is absolutely ridiculous. I am so disappointed in your company and your lack of customer service.

JOHNNY M. on

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I have dealt with many U-HAUL locations the staff it was made this location one of the best , even when they are slammed with customers they still manage to be courtesy , considerate and professional.

Yarkasah P. on

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The staff were superb! The check-in process was pretty smooth and it was nice to have everything ready on arrival. Thank you

Paul T. on

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Tiffany and her team were very pleasant and accommodating, while their location was very busy. She took her time and was very helpful. Her assistant pulled our truck to our storage unit and helped with opening the door. Great people at this location!!!

Theodore S. on

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Tiffany was awesome!

Mary Joan N. on

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Tiffany was excellent, fast and efficient!!!

TERRENCE O. on

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Damon M. on

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The staff and General Manager treated me with the upmost professionalism and care. Thanks

Chelsea M. on

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The place is supposed to be secure but I stored my car for 3 months in the vehicle parking and someone stole my car cover! Luckily they did not try to steal my car

Christopher B. on

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The lady who helped me was rude and acted put out. She treated me as if me being in her presence was making her physically Ill. The manager, who was fairly rude my first visit, greeted me with a "wha

Carletta C. on

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My storage reservation and quote was wrong once I arrived. The office was way to busy for two employees to run that cause my confusion, and me paying $100 more then expected and quoted. Wasn't happy!

Christopher E. on

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Very helpful and friendly .

Scott C. on

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The manager and all employees I came in contact with were professional, helpful, and courteous. I would very much recommend this location to friends and family.

Nadine D. on

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Very helpful and made my return easy thank you

Michelle C. on

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The staff here delivers the best customer service.

JAMES T. on

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Great service

Awni M. on

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Every thing is real good Thanks

nadia t. on

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Hello Michael, We had no intention to move out of your facility but unfortunately we had a series of events that led us on It. Would be a good idea to training your staff to better treat customers.

Jennifer H. on

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Thank you

melody r. on

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Tiffany was EXCELLENT!! She knows what she’s doing and her customer service etiquette is 100

kathleen S. on

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The gentleman who assisted me with the Uhaul truck and Jessica are great people.

ramon S. on

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Tiffany is the core reason for why the facility runs so well.

Melissa B. on

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Great service

LAWANDA J. on

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Very Good Customer Service.

ERIC M. on

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The Clairmont Rd (Atlanta) location was superb. Your GM, Mr. Donald Mcmichael, was the primary reason for me staying as long as I did. His focus on customer service will keep your customers.

Hector G. on

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I all is have good costumer satisfaction we uhaul thank you very mush

denise r. on

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The staff in this facility, specifically Akim, was extremely helpful at a time when I was completely overwhelmed with the stress that comes from a move. Akim had a solution to all my questions.

DELOYD J. on

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The operations general manager is outstanding and the staff do a wonderful job!!!!

william f. on

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Entire process was a real pain

ramon S. on

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Donald Mcmichael was exceptional. He was friendly, assertive, and made my rental transaction very efficient and offered great advice.

Neal R. on

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While the staff were friendly, I wouldn’t recommend this facility because of the misinformation on two separate occasions I received from one employee. I do not plan on coming back.

William R. on

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Great manager!!

Gloria H. on

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Excellent service

Miyah J. on

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I would never recommend this location. My items were stolen out that unit With both of the locks on it. There were rude to me. Didn’t care abut my items. This location needs to be shut down ASAP

Racheal N. on

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Move the card swipers so they can be accessed from a car, instead of having to get out of the car to check in and out. Incredibly frustrating to continually swipe.

PHILIP B. on

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The facility manager, Donald, provides outstanding customer service. I would highly THIS facility and its services.

Cesar A. on

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I made a reservation the day before for the deal of a truck and one month free of storage and after comfirming i was told i would pay around $36 plus millage. When I got there they charged me $154

MELESSA R. on

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Mr. Donald has very great customer service along with his staff. I will tell everyone about this location. Location is very clean. Staff is very polite. Thank You for your service.

ROBERT O. on

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Couteous, extremely helpful, cognizant of my time concerns

Robert G. on

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I originally had a reservation at the buckhead location which was an absolutely horrible experience was sent this location and Tiffany and the other staff member turned our whole experience around

MELESSA R. on

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Manager Donald was very professional,helpful,fast and understanding of everyone personal needs. I would recommend everyone to come to Clairmont Uhaul just because of their customer service.

Jennifer K. on

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Excellent customer service - thanks!

Elcee B. on

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Donald McMichael is extremely helpful puts customers first great people skills

Evan D. on

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I stored my property for less than a month, and my unit was broken into. I lost a lot of property. The manager was not very helpful. Overall, this was a terrible experience with Uhaul.

Rylee O. on

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U-Haul always manages to screw something up in one way or another, but the location manager, Don, does his best to accommodate when corporate fails in customer service. I appreciate all his help!

dilaine p. on

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Your Manager Donald was so accommodating, he made my experience with UHaul a positive one.

Gene H. on

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The customer service on the 1-800 number is terrible. Kept messing up my order request and I still don’t have a truck or a storage .

Omar C. on

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The young lady who was at the counter helped make sure the unit was ready and helped to unload my car off of the auto transport. This location definitely has great customer service.

Margaret D. on

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Caring professionals

SIMON G. on

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All the staffs were very helpful and professionals Thank you for your splendid services

DONALD E. T. on

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Donald is fantastic! He really cares and in each of my interactions with him - additional storage space or rental vehicle - he was professional and a pleasure to work with.

George S. on

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The staff take their cue from the manager, who is the epitome of courtesy and efficiency. There is no better business in the city of Atlanta.

PATRICIA W. on

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I rented a unit there for over two years.Every time I went there the air conditioner was out .I was always told they were working on it.I feel I paid almost $200.00 a month for a non climate control .

DELALI T. on

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Great customer service, great facility, great people...Thank you!