Customer Reviews for U-Haul Moving & Storage at Clairmont Rd

Rating:

2.0

Truck had a blown fuse. Radio and connection for rear lights for trailer did not work.

Rating:

5.0

Friendly and helpful personnel when I checked in.

Rating:

5.0

None- good location

Rating:

1.0

Bad service

Rating:

3.0

Did not have equipment I reserved (dollies) and I had reserved 12 furniture pads (and was charged for them); however, there was only 1 pad on the truck.

Rating:

4.0

Improve waiting time

Rating:

5.0

Very clean and the young handsome man that was working when I arrived at 6:30 on 4/30/22 was so kind and sweet greeted with a beautiful smile he took care of us right away went above and beyond with my arrival, new to the area and received a lot of great info that I appreciate. Thank you for your help.

Rating:

3.0

The AC did not work in my U-haul truck. The driver's side window was getting caught on the rubber flashing, which made it difficult for the window to go down. The U-haul app would not accept the odometer reading, even after 20 attempts. The app is a great way to modernize the experience, but it needs improvements and thus the lag in the ability to complete the experience completely without needing assistance from a team member. I wish there was a cleaning wipe provided with each new user to wipe down the steering wheel and commonly touched items.

Rating:

1.0

The truck had a broken window and th schilling staff was d rude

Rating:

5.0

Promote Ricky!

Rating:

2.0

I worked in rental and I saw that it was a fleet of Uhals that couId of been rented to us at first, I thought I had reservations the night before for that morning but it was a glitch in the system and they told us that they didn't have any when it was a parking lot full and they prob would not have any for the remainder of the day, so We went online and they let me book 1 so we had To wait and additional 2 hours for the same trucks that was on the lot to still be there, by the time they rented it to me the back was full of sheets and A dolly in which they told me they didn't have a dolly either and didn't do a walk around on the vehicle to check for damages.

Rating:

3.0

Vehicle had the Tire Monitor light on the whole time. I put 15 miles on it and when returning it filled it with 5.13 gallons of gas! Clearly the previous use didn't fill the tank and I got stuck with the bill. The front desk person said she couldn't refund me the gas money.

Rating:

1.0

I requested to have a dolly when I reserved the uhaul but it was not in the truck. There was no place to park because uhauls were parked all over the place. I also requested to do self check in but the website was not working.

Rating:

4.0

Great service and location!! My only complaint is they had no dollies to rent but had some for sale??!! We needed one so we brought one.

Rating:

5.0

The staff member that helped me was more than helpful. Very Friendly and courteous and went above and beyond with her customer service.

Rating:

5.0

The individual that checked me in bringing back the equipment was very friendly, helpful and personable. She should be commended for her exceptional customer service.

Rating:

4.0

Properly wipe down the cabin (the seats, steering wheel, dashboard). The cup holder was dirty with some kind of sticky fluid. Do something about the cigarette scent, it was nauseating.

Rating:

4.0

My original reservation location was switched and I didn't receive a call or voicemail stating I would be picking up from the location above. I later checked my email and saw I received an email stating the location had changed. There was a 30min difference in-between locations, which made me late for picking up the truckl. The staff members were very nice and understanding. It was just an inconvenience that nobody contacted me via telephone to let me know my location had changed. My email isn't always checked, especially when I'm busy. So I would definitely suggest for whoever is changing the reservation to give the customer a courtesy call to let them know. In turn, I went over my mileage because the original location was only a few miles from my home, while the updated location was much further. So for the inconvenience I was late for my pickup, pickup location was much further than original which added more mileage, and as a result I had to pay for going over mileage.

Rating:

5.0

Darious Wood the U-Haul Storage Center Manager in Atlanta was super helpful, professional and efficient. You're fortunate to have him working at U-Haul!

Rating:

3.0

Location opened 35 minutes late, but rep Harry was pleasant and efficient. Online rep Jessica was very pleasant, patient, and helpful in enabling me to upload photos of existing minor damage. However, I spent 13 to 15 minutes on hold on two occasions waiting for help with online instructions that were unclear to me, although I often spend much of my workday reviewing and writing content for websites. To be clear, my complaint is about the system not the people.

Rating:

5.0

The young man who was working along was awesome. There were at least three groups of customers each time I was there

Rating:

2.0

Not the clerks fault. Just your operations are not what your charges reflect. Wait times , fuel charge on top of filling up truck, condition of trucks not what a customer would expect.

Rating:

2.0

The elevator was broken

Rating:

1.0

Was told there were no storage available before she even asked my name,

Rating:

5.0

To improve the next customer, continue to hire great people like the manager at this location. He was very professional and courteous. Though I'd like to credit that to my own awesomeness, I noticed the same exchange with another customer in the store when I was there. I'm very big on customer service when I'm doing business, great job Darius and UHaul!!

Rating:

3.0

Weren't offered a receipt at check out and process seemed vague and confusing.

Rating:

5.0

A little newer truck - mine had almost 160k miles and was a little beat up but the price point took car of that

Rating:

5.0

Keep doing what you are doing. Customer service very helpful.

Rating:

3.0

The truck sounded awful and the check engine light came on. Better maintenance. Note - the representative was very helpful and service oriented.

Rating:

4.0

Equipment was not available in my order. Truck was dirty on the inside, no sanitizing wipes available.

Rating:

5.0

Darius was very helpful in overcoming self-check-in difficulties caused by the U-Haul app's inability to support phone camera adjustments to accommodate overly bright mileage display in the truck's instrument panel. He also was able to correct errors in the bill created by unusual pickup/drop-off times. U-Haul, in general, U-Haul gets a B-, but Darius and his Clairmont Rd location both get an A+ ! Thanks! Richard

Rating:

2.0

only 1 staff and long wait times

Rating:

2.0

I don’t know if it was the staff’s fault, but I asked for a replacement key fob for over a year and I was advised that they were ordered and never arrived. It was a huge inconvenience for me to have to get out of my car to swipe my card to enter the gate.

Rating:

5.0

Darrius has Great Customer Service !!!!

Rating:

5.0

Great experience overall. Very professional staff all around. Thank you!

Rating:

1.0

Actually have the equipment I am reserving at the locations were they were reserved. Whats the point of making a reservation just to be told to go to multiple other locations to retrieve what you "reserved".

Rating:

5.0

The crew was great and very thorough

Rating:

5.0

Continue doing what your doing.

Rating:

5.0

Staff way better then two years ago when i use this location.

Rating:

2.0

Rob/Rod was not the most customer driven. My first reservation was for Saturday, February 26, 2022, apparently Uhaul had a system outage which really inconvenienced me for both truck and storage. My second reservation Monday, February 28, I arrive again Rob/Rod is there and I faced with the same drama, his nonchalant attitude for my inconvenience, the 15inch truck requested was not available and for this I get no explanation I than ask for alternate truck which he stated all trucks had reservations but than he followed up with the smallest truck Uhaul have to offer, causing me to have to make multiple trips.

Rating:

5.0

Everything is great

Rating:

2.0

I rented a U-Haul, and rented a dolly…. However the dolly was not available. so instead they gave me a appliance dolly. The standard dolly was still on my receipt. So the manager never took it off like he said he would. Then he ended up charging me $100 for a missing dolly. Then I called his store, and he fixed it to the correct price. Then charged me again. And now I have to wait 3 to 5 business days to get my money back on the day rent is due. The fact that he said he was taking it off, and didn't, then charge me for missing dolly. That was suppose to be update to the appliance one. Is totally unsatisfactory! Such an inconvenience!

Rating:

4.0

As soon as I drove through the gate the code came on for a low tire and I took it to fire Stone and the pressure was 47 instead of 80. I did get it filled up but it never should've been that way also the truck should've been aired out it was smoky and The cab could've been vacuumed out. The gas tank was right at 3/4 rather than full and I used only 12 miles worth of gas and then the picture showed hardly any. Using the link I put it between 5/8 and 3/4 and I got a bill for $27.50 in gas and that is not acceptable. Also as the manager on duty on Sunday agreed with me I was unable to use U-Haul's online platform to either change my reservation appropriately or to follow through to confirm it because the Internet website did not work and I understand how that can happen but it also disallowed me from making a comment in while still in the parking lot I'm using text there wasn't enough Wi-Fi around there and so I couldn't let y'all know about the tire once I drove out of the gate and needed to hurry and get back to my moving crew before my truck was due

Rating:

4.0

The roof of the truck had a leak and some of our items got wet

Rating:

2.0

Y’all robbed me and now u r tryna extort me

Rating:

4.0

i had a concern about the low tire pressure light and was casually brushed off with a of "oh its just the sensor malfunctioning" i understand stuff like that can happen, and its a hassle and annoyance to fix, but it would be reassuring to know this beforehand when i'm checking out and signing the agreement and turn on the truck for the first time

Rating:

5.0

Thanks!

Rating:

5.0

Had trouble with Tire being under inflated. Did not hold my trip up what was the aggravation

Rating:

5.0

The truck was running loud also the truck was clean on outside but the inside needs some tlc !!!

Rating:

5.0

Thanks

Rating:

4.0

The servers were very friendly/knowledgeable, and made things easy. Very helpful!

Rating:

2.0

I used this location twice in the past two weeks for one way returns. The first time it was a trailer and they didn't want to unhook it so they sent me to another location. The second time I was returning a truck they told me just to leave it with the keys in it in the parking lot. I insisted they check in it. They agreed and after he checked in said his phone would connect and email me a receipt when he walked inside. The next day I got a phone asking when was I returning the truck. I was left worried for an hour while they located it. They called me back stating they found it.

Rating:

3.0

Having to park in another establishment to use the vehicles is a big inconvenience. In addition this is the 2nd time I have rented a vehicle that needed attending to the tires. This day was rainy and stopping was tricky in the rain. Not sure if it's the brakes or the tires but I would check them before issuing to customers. Though the side mirror was tagged to be settled, it also was still cracked and made it difficult to see the images through the side mirror. The self checkin will be my option because there were so many damages to the vehicle that were not previously noted that were significant enough to have been charged for them upon my return. I wonder if these same damages were inspected before the van was made available. I did appreciate the rep bringing the key but it was mostly to tell me to park in a different business parking lot.

Rating:

5.0

No comment at this time

Rating:

3.0

The truck I was given had a leak to the box. I couldn't have known it as the truck sat under a canopy in pouring rain before I left the lot. Thankfully, I only needed it for an hour and the furniture I moved wasn't affected by the water leak. It also had a rear tire pressure low warning and I was told it was a faulty sensor. The truck needs to have maintenance performed prior to renting it out again.

Rating:

1.0

I was treated horribly and then I was told one thing and when I got there was told something completely different. I had a reservation to rent a storage unit but there is no way after the way I was treated; would I ever give uhaul another dollar.

Rating:

1.0

I bought a bundle of boxes. I returned it but a women in the store charged again instead of refund. In addition to it, When I visited to the store to correct it The women even lied that I purchased at that time to deny her mistake. It is a crazy disaster. I like U-haul but from this time I cannot trust the people working in U-haul.

Rating:

2.0

The odometer reading did not match the paperwork. The fuel reading did not match the paperwork. The scratches all over the truck would not up load. I could not depart the property as directed due to an auto hauler obstructing the area for a turn. This complete ordeal caused a departure delay of 45 minutes. The truck has over 175k miles and did not sound good, nor did it drive well.

Rating:

5.0

Its been a long time since I walked into a Uhaul Storage and Truck facility and was greeted by a pleasant staff. It was very refreshing. I had pre-registered so the process went quickly. Many thanks to management and the crew at this location for making positive changes to enhance the UHaul brand! These guys could teach more than a few things to the Peters Street Atlanta location. Five stars!

Rating:

3.0

Location is convenient for me. Access and hours of access were good for me. The facility was clean and my items were just as I had left them. Sometimes the staff working there were not helpful or friendly at all.

Rating:

5.0

Friendly staff helpful

Rating:

5.0

The staff is great and very helpful would recommend to anyone looking for a good storage facility.

Rating:

5.0

Great guy at the desk.

Rating:

2.0

Elevator on building 1 is bad. Needs to be fixed. We couldn’t use the trash. There was a sign that says we could use it for a small fee, and we wanted to pay, but the front desk person declined. Overall, 3/5. Thanks!

Rating:

1.0

Lock from storage was still in the unit, I had 5 movers having to wait for 30 minutes, the gentleman from the front I was told by someone from the corporate office who was there at the time he had gone to help me, but not, he was helping another client, the woman from corporate was rude and said at first I was in the wrong unit, and I was not . I’m not sure how she could have made to corporate . After those 30 minutes he came to open the unit, still believing I was wrong

Rating:

4.0

Great, friendly and helpful staff! No light in my unit. I did have reserved via the Uhaul 800 a heated/refridgerated unit but when I showed up it wasn't available. I had to take the only unit left and there were no lights. I was ok without air and heat. Thank you. Tes Stout

Rating:

3.0

Was told first month free however, had to pay $167.90 for the first month. Also had a climate controlled unit reserved but they had none when we arrived. Did not receive any calls or emails with changes. The computer system at UHAUL—what happened to it? I have used UHAUL for years and in the past month helped my son move and then my move it trucks cancelled, hard to get assistance on line or vial phone?

Rating:

3.0

This location is in need of more staff. Although each staff member were helpful and friendly, when issues a raise it takes too long to find a resolution

Rating:

3.0

There were a lot of bugs in the space.(big ants). They had got into my boxes

Rating:

2.0

I was lock upstairs on the 3 floor with my key..and my man friend that was helping me move told one of the young ladies in the office for help to get Elevators open She had a nasty attitude and said she didn't have to open it.. Then when I try to explain to her they don't want to hear it.. Every time I come there to do business its always a problem with someone in the front office... You might want to have a mandatory meeting with your staff... customer service sucks I'm very upset about it... very disrespectful and Unprofessional..

Rating:

2.0

The Rep was by themselves so she was irritated and couldn’t give good customer service. The line was long.

Rating:

4.0

Excellent staff, light bulbs were never in my storage unit for one room and the other was out when going visit. It would be nice for uhaul to fix this often. Well lit areas are important! Also the Elevator is terrible; especially when you have paid movers and every time the elevator close - it takes 3-tries, before the door close! Something has to be done! That’s terrible. Don’t wait till someone gets hurts before fixing! It’s been 4-months and still not running correctly. By the way, I’m referencing building A. Call elevator specialist- that’s frustrating.

Rating:

5.0

Staff is very knowledgeable and friendly

Rating:

5.0

Reserved space online. Set up was fast. Like tha facility location and security.

Rating:

3.0

Mattress and boxspring was left at third floor elevator landing.

Rating:

1.0

The manager are rude and a Lia

Rating:

4.0

When compared to the staff at our other facility, the team was poorly trained and somewhat inflexible. They were friendly though!

Rating:

4.0

I've utilized this specific location for 2 different moves! Both times have been a very smooth process for storage! The first move, I stored my belongings for 3 months. The second move I stored my belongings for 7 months. My only complaint would be the stench in a unit near mine, so I'm not sure that there is much the company can do about that. I give this location a thumbs up, and will definitely return if I need to again!! Also, the staff is great even with the long lines and demanding customers, they give you one on one assistance, and will see your process all the way through!

Rating:

5.0

The 2 women that work there are amazing. Literally the best costumer service I’ve had

Rating:

2.0

Extremely poor customer service July 10, overall poor customer service fraudulent late fees on use of storage rental, cleaning fees excessive charges!!! I would not recommend the Clairmont location to anyone!!!

Rating:

1.0

Customer service was horrible..andra that works on site on clairmont was perfect but cs on call terrible.

Rating:

5.0

Tiffany was wonderful! So friendly and knowledgeable about all of my questions. The facility is very well maintained-super clean and it even smells good inside. My only suggestion would be to place a U-Haul sign at the Clairmont Rd entrance, as I thought I was in the wrong lot, only seeing Sam’s Club when I pulled in. The facility is kind of hidden in the back of the lot.

Rating:

5.0

Manager Tiffany delivers exemplary service. Goes above and beyond. Made a vet emotional move far more pleasant than I could’ve EVER imagined

Rating:

1.0

Someone broke into my storage and I (( REALLY FEEL STAFF HAD EVERYTHING TO DO WITH IT ))) I lost lots of $$ in merchandise and nothing was done about it !

Rating:

5.0

The staff was friendly and took care of our needs.

Rating:

5.0

The sale associate has great customer service skills. He was and is polite ,a lot of patients. Mr Shanun Jones, if he isn’t Management, he most definitely should apply for the position. Great Job!!!!!!

Rating:

5.0

Aside from the air conditioning occasionally being out I have no complaints.

Rating:

5.0

The GM is amazing. She is the entire reason I was not overwhelmed with my move. She deserves accolades and a raise. When we walked in, another customer said to her, “I need to tell you something. You are fantastic.” And after she helped us, he proved right. She is wonderful.

Rating:

1.0

This location has terrible customer service

Rating:

5.0

Andrea is the best!!! Efficient, clear, concise, knowledgeable. Very nice person, made the whole move non-stressful. Please get her some help, she was by herself , and did a great job at not letting us wait for long at all. Great asset...RAISE

Rating:

5.0

Clairmont location has been helpful and accommodating

Rating:

4.0

I would have offered an excellent score but I had to stand in line for 35 minutes. The manager was in the office but on break so she couldn’t help anyone. Another employee was on break as well. The lady who helped me was very professional.

Rating:

4.0

The pricing is quite high compared to other local storage locations for the same sized unit. We selected it because we were moving a college kid and staying in the hotel down the road, but will be looking for less expensive options if we need to rent again.

Rating:

1.0

Tiffany was very rude and her attitude was disgusting. I will never rent from that location again!

Rating:

4.0

Tiffany and her staff at Clairmont are all awesome 🤩

Rating:

5.0

Friendly and professional staff.

Rating:

5.0

Tiffany was excellent. Very friendly. Good customer service skills. Very helpful

Rating:

3.0

Honestly the employees could not have been nicer, but we had a little bit of a hectic time getting our unit. It was a very busy day, so there was quite a wait (certainly not the employees fault - just stating that). When we got our access card, we were very disappointed that we couldn't get an access code. One card is not convenient. Then the card would not work to get us into the building and I had to go back to the busy office. It was re-programmed, I went back to the elevator, and up to the 3rd floor we went, only to find a lock on our unit. Back to the busy office to get an employee with the master keys to take off the facility's lock so we could store our items. Honestly this experience took WAY longer than it should have due to all of the glitches. The pricing is also extremely high, now that I have had the time to check comparable storage facilities in the area. Again, everyone was very nice and helpful, despite that they were extremely busy.

Rating:

1.0

VERY POOR POOR CUSTOMER SERVICE, I WILL NEVER GET A STORAGE HERE EVER AGAIN! THE STAFF WERE SLOW AND DISRESPECTFUL. VERY IGNORANT WHEN IT COMES TO DOING THE PAPER WORK CORRECTLY, I WAS NEVER ABLE TO ACCESS THE ONLINE ACCOUNT, THEY NEVER EVER GAVE ME A CONTRACT IN HAND OR BY EMAIL! THE RATES ARE SUPER EXPENSIVE, MANAGER LOCKED THE DUMPSTER WHILE WE WERE MOVING OUT, VERY INCOMPETENT INDIVIDUALS, I WAS CUSSED OUT BY A MALE CUSTOMER SERVICE REP, THEY NEVER ANSWER THE PHONE EVER! THE CLOSE EARLIER THEN THE HOURS LISTED ON THE DOOR AND WEBSITE, ONE CUSTOMER SERVICE REP CLOSED THE PLACE DOWN 2 HOURS EARLIER AND DIDNT LEAVE A NOTE ON THE DOOR OR ANYTHING, THE OWNER IS TERRIBLE TOO, HE RUSHES THRU THINGS. I WOULD NEVER USE THEM FOR A STORAGE EVER AGAIN! WORST UHAUL PLACE I EVER CAME ACROSS IN 26 YEARS SINCE I LIVED IN GEORGIA! TERRIBLE FACILITY!!!!

Rating:

1.0

I will never do any business with this UHaul facility. The staff is unprofessional, they are very impolite & will not take any steps to assist you with anything. Whether that be securing a truck for a move or securing a storage at this facility. I will not be back & I encourage anyone to use the peachtree road location instead, they are kind, understanding, & provide quality customer service. The Clairmont location needs new management & new employees.

Rating:

1.0

The branch was severely understaffed. The person to helping us had too many customers to process. We arrived at 4:00 left at 6:00 was able to get a truck but not a storage unit assignment until the following morning. Please find that woman some help. This is inexcusable.

Rating:

1.0

From the facility to the employees it was the worst storage experience of my life.

Rating:

1.0

I'll start with my move-in experience which was 2/5 stars. The gentleman checking me was a.) rude and b.) borderline incompetent. I had to ask him how I was supposed to enter/exit the facility which he replies "oh yeah you'll need a code". He also forgot to give me a card to swipe in and out of the unit on top of not giving me directions on how sign-in/out process worked or even where my unit was located. When explaining my situation to him, he was sarcastic and said "you need to sign-in of course". He also forgot to ask me to bring back a lock and another item from the unit and asked me to get them one at a time. I'd return with one item and he'd go "well what about this item? I need that as well"...The lady who was working on that day is the only reason it didn't get a 1-star review as she helped me move the U-haul because I didn't feel comfortable navigating the 26' in the tight corners Fast forward to the move out process. I went to the physical location because I wasn't able to move out via the website, and I spoke with a worker who was helping another customer but wrote down my name and unit number and said she'd move me out after helping the customer. Unfortunately, she must have forgotten and on the 24th of September, I got an email on the 27th from the GM saying my rent was past due. I replied to the email explaining I had moved out on the 21st and that I spoke to an employee on the 24th. In addition to emailing the email, I called the facility and once again an employee wrote down my name and unit number and said he'd move me out. On the 28th, I spoke to a U-Haul customer service rep and she said I should go down to the physical location and speak to the GM. So, on Oct 1st I went to the location and was FINALLY moved out after learning there currently isn't a GM. In short, between the truck issues in Houston and this process in Atlanta, I'm done spending over $1k per move with U-Haul. End rant

Rating:

1.0

Terrible customer service at this location! I was promised a receipt for a rental truck- they never sent a receipt and then when i called about the receipt i had to repeat the email address 10 times! very unprofessional with low iq scores. Very IGNORANT people and then the representative hung up the phone! I will be posting a full review on google reviews!!!!

Rating:

5.0

Very nice and accommodating staff

Rating:

2.0

Terrible service, no call back from manager to follow up. Sales clerk gave me the wrong gate code 3 times then assured me everything was set and when I got to my storage there was a lock still on it. Was promised 30 days free from customer service and denied at the facility. Typical. Called customer service to verify and Was told the uhaul truck has to be booked for a one way trip in order to qualify for the 30 days free. Cool. However that’s not what was explained to me. Requested a manager who listened to the recording from my initial call and heard that I was promised 30 days free and said she would rectify the issue. She didnt. Oh and let’s not forget I was on hold with customer service being passed around from person to person for more than 2 Hours. Moving my stuff out to cube smart. Done

Rating:

2.0

I made an online reservation on May 1st for a drive up storage at the Clairmont storage for May 5th check in. It showed 2 drive up storage areas available and I RESERVED one of the drive up units. I called on May 2nd to confirm my reservation at the storage area for May 5 and they said everything okay just bring ID etc. When I showed up at 7:15am May 5 I did not get her name but there was a card Samanda Lora told me that there were no other drive up storage available and they booked me for indoor storage 2nd floor. I asked why this happened and got no reply why but this is what you get nothing more. My issue was I was meeting my movers at 8am and paying by the hour to make the move. I did not have time to find another facility and I was going to pay these movers by the hour. I took the unit and got a free lock WOW! While the movers were loading my furniture on the truck I called your 800 number and got a very nice lady and explained my issue and she came back and said she talked with Eddie and they found a drive up storage and Eddie was waiting for me. I immediately got in my car to go take off the lock on my 2nd floor and go see Eddie about my drive up. On the way over I did receive a call from someone (Eddie) but did not answer because I was driving and only to get to the Uhaul place and have Eddie saying he made a mistake and there was nothing he could do. I GUESS MY ISSUE HERE IS WHY TO YOU HAVE A SYSTEM THAT WHEN YOU RESERVE SOMETHING IT DOES NOT RESERVE WHAT YOU WANT! I NEVER FOUND OUT FROM THE 2 EMPLOYEES WHY THIS HAPPENS AND IT SEEMS TO ME A BAIT AND SWITCH. UHAUL IS BETTER THAN THIS AND I WOULD EXPECT NOTHING LESS. I GOT A FREE LOCK AND PAID MY MOVERS AN EXTRA HOUR MORE TO MOVE ME BECAUSE WE COULD NOT JUST TAKE IT OFF THE TRUCK AND PUT IT IN THE DRIVE UP STORAGE. I DID TRY TO RESOLVE THIS ISSUE AT THE STORAGE AREA AND ALL EDDIE DID WAS GIVE ME THE BROCHURE THE IN-TOWN MOVERS WITH YOUR CEO E.J. "JOE" SHOEN TO CONTACT.

Rating:

5.0

Yes the general manger moved me in I was highly impressed of the professionalism that gave me as moving helper . Com start my 2nd location for uhaul thank you very much .

Rating:

2.0

I have decided to give this location 2 stars only because they have a kind manager. She was helpful & efficient BUT.. On February 29th I reserved a storage location, my friend & I showed up & were forced to deal with a lady whom was not helpful. She would hand us the paper with the storage numbers and price & give us the key card to look around on our own because she "can't get up, too old". She was rude & asked us the same questions over & over again because she was not paying attention. I came back to the storage 1 week later on March 8th & my key card was denied, I go into the office & was greeted by the Manager & the same unhelpful lady, whom looked totally different this day. Due to her lack of attention last week, She put us in the wrong storage room. The manager was helpful & solved the problem. But I definitely paid too much money to have my access denied & spent 20 minutes re-entering the information that their employee inputted incorrectly. I personally wouldn't book with this location a second time.

Rating:

5.0

There is NOTHING out of order, both staff and facility is above par

Rating:

5.0

Excellent experience.

Rating:

1.0

My Experience was UNPRECEDENTEDLY AWFUL!!!! The UHaul Assocuate changed my Original reservation to one that suited U-Haul WITHOUT Authorization OR consent & to asdd INSULT to Injury charge me 2x!!!!!

Rating:

5.0

Check out person was very helpful on return.

Rating:

5.0

Exceeded my expectations. Higher cost, so eventually I moved for a better deal. But this place is 1st class.

Rating:

3.0

Should have a prorated policy when you move out or close storage early.

Rating:

4.0

It was nice to have people who gave us good service during a difficult time for our family.

Rating:

5.0

Tiffany was wonderful! She explained everything, answered my questions, and walked me through every step! Very happy I came to rent here!

Rating:

1.0

Very dissapointed. Our lock was clearly tampered with (changed). After using a lock smith and entering the unit we found that some of our valuables were missing. No support from U haul.

Rating:

4.0

Service was good and the staff friendly and helpful.

Rating:

5.0

Cannot express how amazing the facility was, how helpful the staff was, how wonderful the truck rental was, and the ease of it all!

Rating:

5.0

Thank you to everyone there. Special thanks to Tiffany and Donald. Tiffany always goes above and beyond. Always smiling and knowledgeable. This was Ultimately the best Experience. Thanks Sabrena

Rating:

5.0

It was easy and seamless renting with U-Haul

Rating:

5.0

I have dealt with many U-HAUL locations the staff it was made this location one of the best , even when they are slammed with customers they still manage to be courtesy , considerate and professional.

Rating:

5.0

The staff and General Manager treated me with the upmost professionalism and care. Thanks

Rating:

2.0

The place is supposed to be secure but I stored my car for 3 months in the vehicle parking and someone stole my car cover! Luckily they did not try to steal my car

Rating:

1.0

The lady who helped me was rude and acted put out. She treated me as if me being in her presence was making her physically Ill. The manager, who was fairly rude my first visit, greeted me with a "wha

Rating:

3.0

My storage reservation and quote was wrong once I arrived. The office was way to busy for two employees to run that cause my confusion, and me paying $100 more then expected and quoted. Wasn't happy!

Rating:

5.0

Very helpful and friendly .

Rating:

5.0

The manager and all employees I came in contact with were professional, helpful, and courteous. I would very much recommend this location to friends and family.

Rating:

5.0

Very helpful and made my return easy thank you

Rating:

5.0

The staff here delivers the best customer service.

Rating:

5.0

Great service

Rating:

5.0

Every thing is real good Thanks

Rating:

3.0

Hello Michael, We had no intention to move out of your facility but unfortunately we had a series of events that led us on It. Would be a good idea to training your staff to better treat customers.

Rating:

5.0

Thank you

Rating:

5.0

Tiffany was EXCELLENT!! She knows what she’s doing and her customer service etiquette is 100

Rating:

5.0

The gentleman who assisted me with the Uhaul truck and Jessica are great people.

Rating:

5.0

Tiffany is the core reason for why the facility runs so well.

Rating:

5.0

Great service

Rating:

5.0

Very Good Customer Service.

Rating:

5.0

The Clairmont Rd (Atlanta) location was superb. Your GM, Mr. Donald Mcmichael, was the primary reason for me staying as long as I did. His focus on customer service will keep your customers.

Rating:

5.0

I all is have good costumer satisfaction we uhaul thank you very mush

Rating:

5.0

The staff in this facility, specifically Akim, was extremely helpful at a time when I was completely overwhelmed with the stress that comes from a move. Akim had a solution to all my questions.

Rating:

5.0

The operations general manager is outstanding and the staff do a wonderful job!!!!

Rating:

1.0

Entire process was a real pain

Rating:

5.0

Donald Mcmichael was exceptional. He was friendly, assertive, and made my rental transaction very efficient and offered great advice.

Rating:

2.0

While the staff were friendly, I wouldn’t recommend this facility because of the misinformation on two separate occasions I received from one employee. I do not plan on coming back.

Rating:

5.0

Great manager!!

Rating:

5.0

Excellent service

Rating:

1.0

I would never recommend this location. My items were stolen out that unit With both of the locks on it. There were rude to me. Didn’t care abut my items. This location needs to be shut down ASAP

Rating:

3.0

Move the card swipers so they can be accessed from a car, instead of having to get out of the car to check in and out. Incredibly frustrating to continually swipe.

Rating:

5.0

The facility manager, Donald, provides outstanding customer service. I would highly THIS facility and its services.

Rating:

1.0

I made a reservation the day before for the deal of a truck and one month free of storage and after comfirming i was told i would pay around $36 plus millage. When I got there they charged me $154

Rating:

5.0

Mr. Donald has very great customer service along with his staff. I will tell everyone about this location. Location is very clean. Staff is very polite. Thank You for your service.

Rating:

5.0

Couteous, extremely helpful, cognizant of my time concerns

Rating:

5.0

I originally had a reservation at the buckhead location which was an absolutely horrible experience was sent this location and Tiffany and the other staff member turned our whole experience around

Rating:

5.0

Manager Donald was very professional,helpful,fast and understanding of everyone personal needs. I would recommend everyone to come to Clairmont Uhaul just because of their customer service.

Rating:

5.0

Excellent customer service - thanks!

Rating:

5.0

Donald McMichael is extremely helpful puts customers first great people skills

Rating:

1.0

I stored my property for less than a month, and my unit was broken into. I lost a lot of property. The manager was not very helpful. Overall, this was a terrible experience with Uhaul.

Rating:

4.0

U-Haul always manages to screw something up in one way or another, but the location manager, Don, does his best to accommodate when corporate fails in customer service. I appreciate all his help!

Rating:

5.0

Your Manager Donald was so accommodating, he made my experience with UHaul a positive one.

Rating:

2.0

The customer service on the 1-800 number is terrible. Kept messing up my order request and I still don’t have a truck or a storage .

Rating:

5.0

The young lady who was at the counter helped make sure the unit was ready and helped to unload my car off of the auto transport. This location definitely has great customer service.

Rating:

5.0

Caring professionals

Rating:

5.0

All the staffs were very helpful and professionals Thank you for your splendid services

Rating:

5.0

Donald is fantastic! He really cares and in each of my interactions with him - additional storage space or rental vehicle - he was professional and a pleasure to work with.

Rating:

5.0

The staff take their cue from the manager, who is the epitome of courtesy and efficiency. There is no better business in the city of Atlanta.

Rating:

1.0

I rented a unit there for over two years.Every time I went there the air conditioner was out .I was always told they were working on it.I feel I paid almost $200.00 a month for a non climate control .