Customer Reviews for U-Haul Moving & Storage at Clairmont Rd

Rating:

5.0

The staff is very respectful and professional,

Rating:

3.0

The person that checked me in probably should find something else to do. I don't know if she was having a bad day or what, but she was not friendly. Now, the gentleman that received the vehicle back was awesome. Professional, but personable.

Rating:

4.0

Explain the process. New customer like me don’t even know where to look for equipment number.

Rating:

4.0

The customer service representative, Sadia, at this location was very helpful and friendly.

Rating:

5.0

The staff was awesome

Rating:

4.0

We arrived to return our trailer and only had to wait a few minutes for someone to help us get it parked and unhitched from our car. The store was really busy, so the clerk (I think her name is spelled Tamiqua, and I apologize if I got that wrong but I cannot find it) saw that we were parked and secured and said she'd check us in as soon as she could. We had to leave, but an hour or so later, I got an email with the receipt saying it was done. I would definitely use this location again for my hauling needs.

Rating:

3.0

I didn't pay my rent for several months. My unit was auctioned which is completely expected and fine. But, you let my unit sell for $10 when there was at least $1000 worth, if not more in that unit. Now you're billing me. If I could pay the difference, I'd have paid off the rent. So good luck getting the difference when you let that unit go for 10 whole dollars.

Rating:

5.0

No comments. I appreciate the responsiveness and knowledge at this location.

Rating:

5.0

Tiniquewa was so friendly and helpful to me. She was there when I was picking up and dropping off my rental and just made my experience renting here amazing! If I can give more stars for this review, I would give more just because of her!

Rating:

5.0

Our customer representative was awesome. I believe her name is Mrs. Seales. Explained everything and the process was smooth.

Rating:

4.0

Everyone did a great job during my experience.

Rating:

1.0

Manager needs to go back to training or replace her. Attitude is extremely nasty and very unprofessional. She lied on me a few times then sent messages to her boss saying to contacted me when some of the calls to me were never made. The other workers were fine but that manager needs to go. I wasn’t the only one who has issues with her a few times

Rating:

4.0

Make sure someone is in the office when customers are waiting.

Rating:

5.0

Good drop off

Rating:

5.0

Great experience. Courteous staff. Convenient location. Fair price.

Rating:

5.0

The young lady that helped me at this location was very personable, kind and very friendly. She gave me lots of tips to just make things go more quickly and just a super nice and customer friendly person.

Rating:

1.0

When I came to pick up the truck, the desk clerk informed me the truck was basically on empty. I asked they swap out for another as I don’t want to be bothered with the hassle and I had the time until the matter could be. Cleared up. They did nothing and said there was nothing they could do to help. I asked could an attendant go fill it up and I’d wait. The answer was no.

Rating:

5.0

Totalmente satisfecho, buena atención amables y educados,.

Rating:

1.0

Way better Customer Service

Rating:

5.0

Customer Service was excellent at this location. I was quickly checked promptly with great service. The uhaul rented was a newer type, but had a few scratches that wasn't identified with an "X" sticker at the time of pickup. Thankfully, I uploaded pictures and took videos prior to taking the vehicle to ensure the one way drop off location would be aware that it wasn't a new scratch to the uhaul. I also took a video and pictures upon dropping off it noting and having them review the pick up photos originally updated to ensure there weren't any issues. Overall, great experience and excellent employees at both locations (pickup and drop off)...5 Star!

Rating:

5.0

My only complaint is how an advertised truck goes from $19.00 to $130. This should be explained better at the time of reservation. (Happened over the phone not at the location)

Rating:

5.0

Parking area for return was congested, almost no where to park.

Rating:

3.0

The vehicle back door was open and full of pollen, I swept the vehicle on U-Haul’s property my self before leaving. Also, the level of gas reported was in correct, the represented stated gas tank” 3/4 full” when it was not. Thank you, Bryan White

Rating:

5.0

It was easy to find and it took me about 10 minutes to get into the app (only bcuz I was tired. Lol) Returning was easy too.

Rating:

3.0

During my recent visit, I felt rushed through the process by the office staff. The employee seemed to assume I was already familiar with the procedures, which made me uncomfortable. I would have appreciated more patience and a clearer explanation of each step. Also, I had made the reservation on the website but needed to do almost everything again. It looks like the integration between the website and the internal system is not 100% connected. Next time, I will consider another company instead of going straight to U-HAUL.

Rating:

1.0

The broad who gave me the keys, the nappy and ugly one white the big head and small brain, she was really ignorant. My gosh it is embarrassing that you have employees who just start conversations with a Nash attitude. Truck was not prepared on time she didn’t show me anything didn’t show me how to open the back she was just rude for no reason didn’t know what she was doing at all.

Rating:

3.0

The only reason I would recommend it to a friend is cause it’s convenient to most places. The staff is rude, the doors to the units constantly stop working Making access difficult.frequently and the cost is way too high for what you get. It may be industry standard, however is still unconscionable and needs to be reduced industry wide. Yall should lead the charge

Rating:

5.0

Great Customer Service 👌 👍🏽

Rating:

5.0

Excellent service! Clean truck!

Rating:

5.0

the only thing to check is the latch on the driver's door. it was hard to close

Rating:

3.0

Did not receive extras I had ordered.. so had to go back for blankets

Rating:

4.0

I reserved 12 ready-to-go boxes at a closer location and on the day I went to pick them up, they only had 3 boxes. He was very helpful though in searching for another location with 12 boxes on hand and reserved them for me. The boxes I did get from the other location had a few that were dirty on the inside. I had to line them with paper to pack my things. I wiped them out after I had time to unpack, but they should be checked when returned.

Rating:

1.0

Only that center i moved to another uhaul center where I feel more at home

Rating:

1.0

We had multiple issues with our truck rental. First off, we booked our reservation a few weeks in advance, but when we got there, the lady behind the counter told us the truck we rented was checked out. Then, we were told we could have the 20’ instead of the 26’. The lady ended up finding a 26’ truck but said she thought it was under repair and needed to check. She didn’t even check that the truck numbers did not match the truck number we had on our pick up order. The right truck was finally found by my roommate who had to walk around the property to find it. The lady then told my roommate that the truck had been having some issues but still let us take it anyways. The truck's gas tank was also almost empty. After we finished with the truck, we had issues with the return. My roommate was finally able to figure it out, however, we ended up receiving a receipt for the wrong amount. The receipt stated that we drove 217 miles when we moved in town and only drove 25 miles round trip. The receipt was about $200 more than it was supposed to be. We’re currently in the middle of trying to dispute it with the location. We talked to a customer service rep and she is sending over all of the information from the issues to the store we rented from. But we are super frustrated with the entire experience.

Rating:

4.0

It’s busy. There is minimal parking. More help is needed to move things along.

Rating:

5.0

The owner was so friendly and helpful! She was such a a delight to work with and got me in and out in a jiffy! 10/10 service would definitely use again and recommend!

Rating:

3.0

Van I reserved was not there so all they could give me was a much larger 15 foot truck. The truck came with less than a quarter tank of gas, so I had to go to the gas station pretty soon after leaving the facility. The truck was also unbelievably loud - something was clearly wrong with the engine. When accelerating I could not hear myself think. Radio on full volume was not audible. The check engine light came on soon after leaving the facility as well. Took what was supposed to be a simple move of two mattresses and made it significantly more complicated, loud, and frustrating.

Rating:

5.0

I have rented form the Peachtree/Druid Hills location for years. The last three times has been a nightmare. Complete disorganization and legitimately the WORST customer service I have ever experienced. They employ a representative that you would think does not know how to speak. I gave him the benefit of the doubt because I understand people can have a lot going on or a bad day, but not the case...happened multiple times. I will not go into further, but horrible customer service. ON THE OTHER HAND...I have permanently switched to this location, even though it is significantly further from me. I dealt with Sadia in person and she was AWESOME! Very helpful and super nice. We rented from them twice last week and both times were great experiences.

Rating:

4.0

When traveling from one state to the next allow more miles

Rating:

5.0

😊😊😊😊

Rating:

5.0

Excelente atención

Rating:

3.0

Overpriced, climate control never worked, so many doors that made it difficult to move things in and out

Rating:

1.0

the worst customer service I've ever experienced.

Rating:

5.0

Poor customer service! The receptionist at this location has customer attitude problems she does not make any eye contact when she is explaining the details of the rental treating you like you are not there and goes really fast over the instructions like she wants you leave as soon as possible. Overall she seems very unhappy with her position and lacks of customer service skills

Rating:

1.0

I am NOT ASIA BRITTINGHAM and have repeatedly asked that my email address be removed from this account.

Rating:

1.0

Great customer service.

Rating:

5.0

The man that helped me this morning did an amazing job. Highly professional.

Rating:

4.0

Very efficient with the truck rental pick-up and return. A store attendant quickly helped me, and I was inside for pick-up in less than 10 minutes. I was delighted with the customer service, and the next time I need a U-haul, I will be back to this Clairmont Rd location. I was pleased and satisfied with the rental process.

Rating:

5.0

Friendly and efficient. Thanks Darrien!

Rating:

5.0

Great service

Rating:

5.0

This UHAUL location has great people working there. Very helpful, knowledgeable, and quick. A+ for the last three rentals

Rating:

5.0

Excelente

Rating:

5.0

Great experience

Rating:

5.0

Rápido y eficiente el servicio, amabilidad

Rating:

1.0

We had a very bad experience with picking up my truck had to change trucks 4 times which took about an hour and a half not to mention it pushed my time into rush hour traffic…this should be confirmed via in store cameras as well as Sadia the manager also more with my Sunday drop off to be brief I rented a storage space only to get to the gate and my entry card wasn’t working I went back to the office twice and (Moe) let me in but forgot to show mention how I get into my space building once (BJ or DJ) assisted me with that… now I discovered a lock on my unit so I go back to the office to get it removed overall my experience was not pleasant and very costly to my time and my hired help. I hope to hear from someone very soon to ensure me that this is not and won’t ever be the norm for U-haul. Sincerely Redrick Rayborn

Rating:

5.0

Great work and the nicest people. Great work Team!

Rating:

5.0

Keep smiling!

Rating:

5.0

U Haul staff has been very responsive and helpful throughout the entire loading and storage period. Thank you

Rating:

1.0

Very helpful staff at this location.. I will definitely rent again.

Rating:

2.0

Booked our van nine days in advance. Showed up on time to pick it up and the location we booked did not have a van. Had to drive to a further location to get the correct vehicle. No reimbursement for the additional miles required to get to the further location. Bad business practices.

Rating:

5.0

Everything’s went amazingly.

Rating:

5.0

Awesome service! Great stuff.

Rating:

2.0

While the attendant was both proficient and friendly, the pickup trucks on the lot were not working, I had to settle for a small box truck. The truck I was first assigned to was not there. The truck I was then assigned to was difficult for me (an old man of 87 )to get into. I found it was hard to drive with a very rough ride. I wish that I could have had a pickup or a van.

Rating:

5.0

Great job

Rating:

5.0

Good service

Rating:

5.0

The U Haul Staff @ the Clairmont facility • Represent The U Haul Brand Top Tier • By Being Informative & Overall Very Much Pleasant Experience

Rating:

3.0

Very hot and worn down. Switched to a much cooler and cleaner facility.

Rating:

5.0

Great staff and facility

Rating:

5.0

Awesome storage center, well secured and temperature controlled units. I stored a car for several years without issue, both outside on their lot and in a container. I also had a storage room that I used for about 16 years and never had an issue with my property. Only downside was they constantly raised their rates which ultimately encourage me to finally recover my property and close the account. Nothing but positives with the location except the rates.

Rating:

5.0

Sadia is top 1 not 2

Rating:

5.0

Excellent customer service

Rating:

5.0

Great experience with the move-in, during our 2-year stay, and with the move-out.

Rating:

4.0

My experience with U-Haul was generally fine, but I was forced to move out quickly because you couldn’t prorate for just one day. Why charge a full month’s rent when a customer who used your storage unit for 2 years only needs an extra day?

Rating:

3.0

Although I didn't try to access my unit frequently, when I did try to get in, one or both gates were broken about half the time (standing partly open). I was also concerned about the number of times I saw police present at the facility. That doesn't scream "safe" to me.

Rating:

5.0

I've been a UHaul customer for over 20 years, renting trucks and storage rooms in multiple states. This has by far been the best customer service I've ever received from UHaul associates. Sadia and Aqueelah at this Clairmont Rd location absolutely exceeded my expectations. They genuinely care that their customers have a great experience, and will work diligently to help solve any problems that may occur.

Rating:

1.0

i gave a 24 hour notice to close the uhaul storage and they keep charging me i called and let them know not to charge and showed proof and they are still charging me

Rating:

1.0

elevator didnt work and 50 dollar fee to use stairs not convenient at all

Rating:

4.0

I like this place. I gave it 4 starts because moving in was a hassle. Moving out and storage was easy

Rating:

4.0

Was supposed to get a lock upon move and did not. The climate control area was at 95 degrees. Other than that, it was good!

Rating:

5.0

It was smooth sailing!

Rating:

5.0

Great staff n security safety at all times

Rating:

5.0

The two staff members were very helpful.

Rating:

4.0

I enjoyed my time renting there. The manager at the time “Penny” gave me a great deal. All of a sudden the price changed and the discounts I was receiving before were gone which led me to moving out and going with Extra Space Storage for the same size unit but $85 cheaper.

Rating:

4.0

This facility was great I ended up there because Piedmont facility gave my reservation away 5/23 the manager said it was on a first come first serve basis, though I reserved weeks in advance and called twice to confirm I did that because I was coming from out of town… Piedmont was conveniently located across the street from my apartment and didn’t care that I had to pay extra to the movers to take me way further than planned, when I was told it was given away I then had to ask them to help me find another UhAul because i was not familiar with the area. This UhAul though very nice I ended up paying more because the size i reserved was not available. So beware because your reservation could be given away.

Rating:

2.0

Employees are not very helpful or friendly. They act like they are being put upon when you ask them anything.

Rating:

2.0

While the units themselves were to standard, I never had a nice time while interacting with staff. They made me feel like an inconvenience for simply asking questions about their storage units and hitches. They couldn’t answer questions about the products hanging on their shelves, which is fine because they don’t know what they don’t know, but they didn’t make an effort to help me figure out what I needed. They also spoke poorly about another customer that they had just assisted after the person walked out of the store while I was standing right in front of them, which was unprofessional. Could tell they did not want to be there but I also didn’t make them take that job so I wish staff were kinder and more helpful.

Rating:

2.0

Broken elevator, broken fence, staff members who do not know how to listen. I will go elsewhere next time.

Rating:

4.0

The timing on the lights was a headache, but I liked two of your staff workers. One behind the desk and the lady that cleaned, that made it worth it.!

Rating:

5.0

I am brand new to this experience. Everyone has treated me very well so far.

Rating:

2.0

The staff was not very friendly or willing to help. One in particular, her name started with an S (can’t remember).

Rating:

5.0

The customer service rep at the front. Tonya i think her name is was really helpful.

Rating:

5.0

Awesome 👌🏻

Rating:

2.0

The lady that helped me was really rude and nasty to my husband who was helping me move in/out

Rating:

4.0

Great! Got a storage unit for free due to renting a truck. It was very spacious and climate controlled. Only problem with the space was that the light inside the unit wouldn’t turn on- overall great.

Rating:

5.0

The young lady at the front desk who wears the baseball cap was very nice and professional. She deserves a raise.👌🏿💯

Rating:

1.0

The manager was rude to me every encounter. She was unhelpful and unpleasant. I will never use U-Haul services again

Rating:

5.0

Friendly and very informative staff that goes beyond, to cater and satisfy your moving and storage needs.

Rating:

1.0

The storage space held my things

Rating:

5.0

Staff was great and very helpful for the time I needed it. Thank you

Rating:

1.0

I was not told I needed to add 24/7 access. When I came to my storage location I was denied access and had to take off off work to move my things in. I called the location the next day and they showed me absolutely no compassion for my situation. She rudely told me there was nothing she could do for me. I will never be using Uhaul again.

Rating:

3.0

The storage unit was okay but I requested a move out weeks ago if I hadn’t taken the storage off autopay I would’ve been paying for a storage I wasn’t using and turned over 2 weeks ago. It took them this long to move me out completely.

Rating:

5.0

Great customer service and clean well kept facility

Rating:

4.0

Minor roaches

Rating:

5.0

The gentleman who signed me up was awesome he needs a promotion just an incredibly helpful man who met my every need

Rating:

1.0

I have been using this location off and on for 6 years after this last experience I will never again nor would recommend.

Rating:

5.0

Everything from check in to checkout was great

Rating:

1.0

My storage unit lock was faulty. The office never picked up the phone and the hours are not 9-5 employee friendly. I would never recommend or use this uhaul storage and trucks again.

Rating:

3.0

I checked out on 1/31/23 it wasn’t until the 10th they finally stopped sending messages about my overdue bill I had to call 3 times and email Regional manager to finally check me out.

Rating:

1.0

I fell for the same old same old, Great people,bad system. My truck rental and storage rental was a complete nightmare. After filling the truck with my things, I find out they did not book the storage unit, which left me without one. Then when they did find a replacement unit, it was in Atlanta not Decatur,so now I have to travel to clairmont rd from Wesley chapel. Also that location booked me for a unit which was already rented . I can't wait to hear what cooperate has to say and what will be done to compensate for all the times they dropped the ball concerning me and my use of their services,or lack there of...

Rating:

3.0

got fined for late payment in beginning because of credit card not set up. fine should have been waived. bad customer experience showing u are not run by humans.

Rating:

3.0

Overall, your staff is amazing every time I go to the Clairmont Location! Very friendly, knowledgeable and respectful - always helpful. The facility itself - has a ton of work - I was EXTREMELY surprised after 1 full year of renting from this facility (1 year and 7 months) the elevator in Building A is still an ongoing issue. It is such a HUGE fire hazard and safety concern. The first move in date 6/2021. This type of maintenance issue is not acceptable to lingered for so long. My unit was never lit - the halls were always clean. Thank you.

Rating:

5.0

Manager that helped me to find right size for my storage was very helpful and knows customer service excellent

Rating:

2.0

I was having an issue with making a payment so I would not lose my storage unit and could not get anyone on the phone and the arrangements made with me for that payment were not honored. I lost everything that my children and I own due to that problem.

Rating:

5.0

None

Rating:

5.0

Penny and her staff are extremely professional and offer 5 star customer service!!!! She made a terrible situation awesome when I had a bad experience at a different location. Thank you for everything Penny and the other Lady ( she knows who she is). They should be a General Managers or Trainers, other locations are horrible in every way!!! There definitely needs to be a higher standard set across the board at Uhaul.

Rating:

4.0

Everything is great. The only issue is the elevator in A building. It does not close properly. You got try like 3-4 times before it finally goes up or down. Otherwise it is a flawless service

Rating:

5.0

The only issue we had or have is that we were told our unit was in a climate controlled area but found it to be positioned on the front of the building which we experienced to be extremely hot yesterday upon entering for the first time.

Rating:

5.0

Penny and her staff restored me and my families faith in Uhaul!!! This is the only location I will use! They were friendly, professional and knowledgeable. Penny and her staff understood the toll moving takes on people and they make it easy. This store should be a model for how customer service should work and Uhaul store locations should be ran. If want to upgrade Uhaul start by promoting Penny and Lady that was there with her. This will take. Uhaul to another level and restore the service to the image you once had. Thanks Penny and staff for turning a HORRIBLE move into a great situation!

Rating:

2.0

I have had a terrible experience, several times, with this facility and its staff. I have previously forwarded the complaint to the Management and have yet to receive an updated response. I even spoke to the Manager about the complaint when I moved out, and though she was very busy, I felt like there was an air of irritation based on my previously complaining about the door not working after moving all of my things out and having to move them into a working unit, and not receiving any assistance from the representatives that were there. I also was advised by the Uhaul call center that I qualified for a free month, which was confirmed by the location rep, then declined later. This is not the first time that I used Uhaul (trucking and storage) in the past few months, as there were a limited number of units available and we had to use several separate locations... and I was awarded the free month at the other locations. This was the first and only location where I was advised that we did not qualify for the free month (and that it was a one-time option) though we had received it previously and it was confirmed by the call center. The Clairmont location was the worst customer service that I had received, and I missed my flight and had to rebook it based on what appeared to be the inexperience of the persons that were responsible for managing the location on those 2 days that I interacted with them before I moved out.

Rating:

5.0

Great location great staff glad I came here

Rating:

5.0

The manager on site Penny Green was very helpful and very knowledgeable she handled all questions with concern and she was very professional at everything she did.

Rating:

5.0

The staff was very polite, professional and patient. The General Manager, Penny, was extremely helpful and knowledgeable. The staff made me feel as though my belongings would be safe and secure. A+. I will definitely use U-Haul for my moving and storage needs from this point forward.

Rating:

4.0

Too warm in storage area.

Rating:

1.0

The U-Hall Storage Unit was the Worst Storage that I’ve ever rented because Someone(s) kept picking the pad locks in order to steal, and vandalized my property. Also, it is best that you never use any storage units on the Third Floor because it’s too isolated, and never use a pad lock with a hole no the pad locks,

Rating:

2.0

Entry isn’t user friendly. Building isn’t well kept.

Rating:

5.0

Staff was professional and helpful

Rating:

5.0

I still need the account to reflect the correct name for tax purposes. My name is Waltrina DeFrantz-Dufor and the account and receipt is listed under Watlrina GeFrantz-Dufor. Please correct and resend the receipt to Mikaldufor@gmail.com and waltrina02@gmail.com. Thank you, Waltrina 404-423-0197

Rating:

5.0

Professional and friendly staff. Everything you need to move and more available and in stock. Great location.

Rating:

1.0

Your chat has been ended. Thank you for contacting us! Close Thank you for contacting U-Haul! TODAY U-Haul11:13 AM Hi there! How can we help you today? Chervon Brown11:13 AM On 7/29 @8:45pm my storage gate card stopped working. I was able to get in, but unfortunately my items including my gate card were left inside the storage building as I was moving items into my unit. I was locked out and had to contact security through Uhaul's 1800# to let me out. I had my children with my and had to make arrangements for them while we were trapped inside the storage facility. Today I went to get assistance with retrieving my gate card from the locked storage building,but was told that there's nothing that can be nothing at this time until the Store Manager comes in at 11am. I have items that I have to unload to make my final trip and turn in my apartment keys at 12:30pm today or I'll be charged additional rental days. This is an unfair situation that I need rectified.

Rating:

5.0

China was exceptionally helpful…cannot say enough wonderful things about my experience!

Rating:

5.0

From start to finish, Mr. Woods and his staff were AWESOME!

Rating:

2.0

The elevator was broken

Rating:

2.0

I don’t know if it was the staff’s fault, but I asked for a replacement key fob for over a year and I was advised that they were ordered and never arrived. It was a huge inconvenience for me to have to get out of my car to swipe my card to enter the gate.

Rating:

5.0

Staff way better then two years ago when i use this location.

Rating:

2.0

Rob/Rod was not the most customer driven. My first reservation was for Saturday, February 26, 2022, apparently Uhaul had a system outage which really inconvenienced me for both truck and storage. My second reservation Monday, February 28, I arrive again Rob/Rod is there and I faced with the same drama, his nonchalant attitude for my inconvenience, the 15inch truck requested was not available and for this I get no explanation I than ask for alternate truck which he stated all trucks had reservations but than he followed up with the smallest truck Uhaul have to offer, causing me to have to make multiple trips.

Rating:

2.0

Y’all robbed me and now u r tryna extort me

Rating:

3.0

Location is convenient for me. Access and hours of access were good for me. The facility was clean and my items were just as I had left them. Sometimes the staff working there were not helpful or friendly at all.

Rating:

5.0

Friendly staff helpful

Rating:

5.0

The staff is great and very helpful would recommend to anyone looking for a good storage facility.

Rating:

5.0

Great guy at the desk.

Rating:

2.0

Elevator on building 1 is bad. Needs to be fixed. We couldn’t use the trash. There was a sign that says we could use it for a small fee, and we wanted to pay, but the front desk person declined. Overall, 3/5. Thanks!

Rating:

1.0

Lock from storage was still in the unit, I had 5 movers having to wait for 30 minutes, the gentleman from the front I was told by someone from the corporate office who was there at the time he had gone to help me, but not, he was helping another client, the woman from corporate was rude and said at first I was in the wrong unit, and I was not . I’m not sure how she could have made to corporate . After those 30 minutes he came to open the unit, still believing I was wrong

Rating:

4.0

Great, friendly and helpful staff! No light in my unit. I did have reserved via the Uhaul 800 a heated/refridgerated unit but when I showed up it wasn't available. I had to take the only unit left and there were no lights. I was ok without air and heat. Thank you. Tes Stout

Rating:

3.0

Was told first month free however, had to pay $167.90 for the first month. Also had a climate controlled unit reserved but they had none when we arrived. Did not receive any calls or emails with changes. The computer system at UHAUL—what happened to it? I have used UHAUL for years and in the past month helped my son move and then my move it trucks cancelled, hard to get assistance on line or vial phone?

Rating:

3.0

This location is in need of more staff. Although each staff member were helpful and friendly, when issues a raise it takes too long to find a resolution

Rating:

3.0

There were a lot of bugs in the space.(big ants). They had got into my boxes

Rating:

2.0

I was lock upstairs on the 3 floor with my key..and my man friend that was helping me move told one of the young ladies in the office for help to get Elevators open She had a nasty attitude and said she didn't have to open it.. Then when I try to explain to her they don't want to hear it.. Every time I come there to do business its always a problem with someone in the front office... You might want to have a mandatory meeting with your staff... customer service sucks I'm very upset about it... very disrespectful and Unprofessional..

Rating:

2.0

The Rep was by themselves so she was irritated and couldn’t give good customer service. The line was long.

Rating:

4.0

Excellent staff, light bulbs were never in my storage unit for one room and the other was out when going visit. It would be nice for uhaul to fix this often. Well lit areas are important! Also the Elevator is terrible; especially when you have paid movers and every time the elevator close - it takes 3-tries, before the door close! Something has to be done! That’s terrible. Don’t wait till someone gets hurts before fixing! It’s been 4-months and still not running correctly. By the way, I’m referencing building A. Call elevator specialist- that’s frustrating.

Rating:

5.0

Staff is very knowledgeable and friendly

Rating:

5.0

Reserved space online. Set up was fast. Like tha facility location and security.

Rating:

3.0

Mattress and boxspring was left at third floor elevator landing.

Rating:

1.0

The manager are rude and a Lia

Rating:

4.0

When compared to the staff at our other facility, the team was poorly trained and somewhat inflexible. They were friendly though!

Rating:

4.0

I've utilized this specific location for 2 different moves! Both times have been a very smooth process for storage! The first move, I stored my belongings for 3 months. The second move I stored my belongings for 7 months. My only complaint would be the stench in a unit near mine, so I'm not sure that there is much the company can do about that. I give this location a thumbs up, and will definitely return if I need to again!! Also, the staff is great even with the long lines and demanding customers, they give you one on one assistance, and will see your process all the way through!

Rating:

5.0

The 2 women that work there are amazing. Literally the best costumer service I’ve had

Rating:

2.0

Extremely poor customer service July 10, overall poor customer service fraudulent late fees on use of storage rental, cleaning fees excessive charges!!! I would not recommend the Clairmont location to anyone!!!

Rating:

1.0

Customer service was horrible..andra that works on site on clairmont was perfect but cs on call terrible.

Rating:

5.0

Tiffany was wonderful! So friendly and knowledgeable about all of my questions. The facility is very well maintained-super clean and it even smells good inside. My only suggestion would be to place a U-Haul sign at the Clairmont Rd entrance, as I thought I was in the wrong lot, only seeing Sam’s Club when I pulled in. The facility is kind of hidden in the back of the lot.

Rating:

5.0

Manager Tiffany delivers exemplary service. Goes above and beyond. Made a vet emotional move far more pleasant than I could’ve EVER imagined

Rating:

1.0

Someone broke into my storage and I (( REALLY FEEL STAFF HAD EVERYTHING TO DO WITH IT ))) I lost lots of $$ in merchandise and nothing was done about it !

Rating:

5.0

The staff was friendly and took care of our needs.

Rating:

5.0

The sale associate has great customer service skills. He was and is polite ,a lot of patients. Mr Shanun Jones, if he isn’t Management, he most definitely should apply for the position. Great Job!!!!!!

Rating:

5.0

Aside from the air conditioning occasionally being out I have no complaints.

Rating:

5.0

The GM is amazing. She is the entire reason I was not overwhelmed with my move. She deserves accolades and a raise. When we walked in, another customer said to her, “I need to tell you something. You are fantastic.” And after she helped us, he proved right. She is wonderful.

Rating:

1.0

This location has terrible customer service

Rating:

5.0

Andrea is the best!!! Efficient, clear, concise, knowledgeable. Very nice person, made the whole move non-stressful. Please get her some help, she was by herself , and did a great job at not letting us wait for long at all. Great asset...RAISE

Rating:

5.0

Clairmont location has been helpful and accommodating

Rating:

4.0

I would have offered an excellent score but I had to stand in line for 35 minutes. The manager was in the office but on break so she couldn’t help anyone. Another employee was on break as well. The lady who helped me was very professional.

Rating:

4.0

The pricing is quite high compared to other local storage locations for the same sized unit. We selected it because we were moving a college kid and staying in the hotel down the road, but will be looking for less expensive options if we need to rent again.

Rating:

1.0

Tiffany was very rude and her attitude was disgusting. I will never rent from that location again!

Rating:

4.0

Tiffany and her staff at Clairmont are all awesome 🤩

Rating:

5.0

Friendly and professional staff.

Rating:

5.0

Tiffany was excellent. Very friendly. Good customer service skills. Very helpful

Rating:

3.0

Honestly the employees could not have been nicer, but we had a little bit of a hectic time getting our unit. It was a very busy day, so there was quite a wait (certainly not the employees fault - just stating that). When we got our access card, we were very disappointed that we couldn't get an access code. One card is not convenient. Then the card would not work to get us into the building and I had to go back to the busy office. It was re-programmed, I went back to the elevator, and up to the 3rd floor we went, only to find a lock on our unit. Back to the busy office to get an employee with the master keys to take off the facility's lock so we could store our items. Honestly this experience took WAY longer than it should have due to all of the glitches. The pricing is also extremely high, now that I have had the time to check comparable storage facilities in the area. Again, everyone was very nice and helpful, despite that they were extremely busy.

Rating:

1.0

VERY POOR POOR CUSTOMER SERVICE, I WILL NEVER GET A STORAGE HERE EVER AGAIN! THE STAFF WERE SLOW AND DISRESPECTFUL. VERY IGNORANT WHEN IT COMES TO DOING THE PAPER WORK CORRECTLY, I WAS NEVER ABLE TO ACCESS THE ONLINE ACCOUNT, THEY NEVER EVER GAVE ME A CONTRACT IN HAND OR BY EMAIL! THE RATES ARE SUPER EXPENSIVE, MANAGER LOCKED THE DUMPSTER WHILE WE WERE MOVING OUT, VERY INCOMPETENT INDIVIDUALS, I WAS CUSSED OUT BY A MALE CUSTOMER SERVICE REP, THEY NEVER ANSWER THE PHONE EVER! THE CLOSE EARLIER THEN THE HOURS LISTED ON THE DOOR AND WEBSITE, ONE CUSTOMER SERVICE REP CLOSED THE PLACE DOWN 2 HOURS EARLIER AND DIDNT LEAVE A NOTE ON THE DOOR OR ANYTHING, THE OWNER IS TERRIBLE TOO, HE RUSHES THRU THINGS. I WOULD NEVER USE THEM FOR A STORAGE EVER AGAIN! WORST UHAUL PLACE I EVER CAME ACROSS IN 26 YEARS SINCE I LIVED IN GEORGIA! TERRIBLE FACILITY!!!!

Rating:

1.0

I will never do any business with this UHaul facility. The staff is unprofessional, they are very impolite & will not take any steps to assist you with anything. Whether that be securing a truck for a move or securing a storage at this facility. I will not be back & I encourage anyone to use the peachtree road location instead, they are kind, understanding, & provide quality customer service. The Clairmont location needs new management & new employees.

Rating:

1.0

The branch was severely understaffed. The person to helping us had too many customers to process. We arrived at 4:00 left at 6:00 was able to get a truck but not a storage unit assignment until the following morning. Please find that woman some help. This is inexcusable.

Rating:

1.0

From the facility to the employees it was the worst storage experience of my life.

Rating:

1.0

I'll start with my move-in experience which was 2/5 stars. The gentleman checking me was a.) rude and b.) borderline incompetent. I had to ask him how I was supposed to enter/exit the facility which he replies "oh yeah you'll need a code". He also forgot to give me a card to swipe in and out of the unit on top of not giving me directions on how sign-in/out process worked or even where my unit was located. When explaining my situation to him, he was sarcastic and said "you need to sign-in of course". He also forgot to ask me to bring back a lock and another item from the unit and asked me to get them one at a time. I'd return with one item and he'd go "well what about this item? I need that as well"...The lady who was working on that day is the only reason it didn't get a 1-star review as she helped me move the U-haul because I didn't feel comfortable navigating the 26' in the tight corners Fast forward to the move out process. I went to the physical location because I wasn't able to move out via the website, and I spoke with a worker who was helping another customer but wrote down my name and unit number and said she'd move me out after helping the customer. Unfortunately, she must have forgotten and on the 24th of September, I got an email on the 27th from the GM saying my rent was past due. I replied to the email explaining I had moved out on the 21st and that I spoke to an employee on the 24th. In addition to emailing the email, I called the facility and once again an employee wrote down my name and unit number and said he'd move me out. On the 28th, I spoke to a U-Haul customer service rep and she said I should go down to the physical location and speak to the GM. So, on Oct 1st I went to the location and was FINALLY moved out after learning there currently isn't a GM. In short, between the truck issues in Houston and this process in Atlanta, I'm done spending over $1k per move with U-Haul. End rant

Rating:

1.0

Terrible customer service at this location! I was promised a receipt for a rental truck- they never sent a receipt and then when i called about the receipt i had to repeat the email address 10 times! very unprofessional with low iq scores. Very IGNORANT people and then the representative hung up the phone! I will be posting a full review on google reviews!!!!

Rating:

5.0

Very nice and accommodating staff

Rating:

2.0

Terrible service, no call back from manager to follow up. Sales clerk gave me the wrong gate code 3 times then assured me everything was set and when I got to my storage there was a lock still on it. Was promised 30 days free from customer service and denied at the facility. Typical. Called customer service to verify and Was told the uhaul truck has to be booked for a one way trip in order to qualify for the 30 days free. Cool. However that’s not what was explained to me. Requested a manager who listened to the recording from my initial call and heard that I was promised 30 days free and said she would rectify the issue. She didnt. Oh and let’s not forget I was on hold with customer service being passed around from person to person for more than 2 Hours. Moving my stuff out to cube smart. Done

Rating:

2.0

I made an online reservation on May 1st for a drive up storage at the Clairmont storage for May 5th check in. It showed 2 drive up storage areas available and I RESERVED one of the drive up units. I called on May 2nd to confirm my reservation at the storage area for May 5 and they said everything okay just bring ID etc. When I showed up at 7:15am May 5 I did not get her name but there was a card Samanda Lora told me that there were no other drive up storage available and they booked me for indoor storage 2nd floor. I asked why this happened and got no reply why but this is what you get nothing more. My issue was I was meeting my movers at 8am and paying by the hour to make the move. I did not have time to find another facility and I was going to pay these movers by the hour. I took the unit and got a free lock WOW! While the movers were loading my furniture on the truck I called your 800 number and got a very nice lady and explained my issue and she came back and said she talked with Eddie and they found a drive up storage and Eddie was waiting for me. I immediately got in my car to go take off the lock on my 2nd floor and go see Eddie about my drive up. On the way over I did receive a call from someone (Eddie) but did not answer because I was driving and only to get to the Uhaul place and have Eddie saying he made a mistake and there was nothing he could do. I GUESS MY ISSUE HERE IS WHY TO YOU HAVE A SYSTEM THAT WHEN YOU RESERVE SOMETHING IT DOES NOT RESERVE WHAT YOU WANT! I NEVER FOUND OUT FROM THE 2 EMPLOYEES WHY THIS HAPPENS AND IT SEEMS TO ME A BAIT AND SWITCH. UHAUL IS BETTER THAN THIS AND I WOULD EXPECT NOTHING LESS. I GOT A FREE LOCK AND PAID MY MOVERS AN EXTRA HOUR MORE TO MOVE ME BECAUSE WE COULD NOT JUST TAKE IT OFF THE TRUCK AND PUT IT IN THE DRIVE UP STORAGE. I DID TRY TO RESOLVE THIS ISSUE AT THE STORAGE AREA AND ALL EDDIE DID WAS GIVE ME THE BROCHURE THE IN-TOWN MOVERS WITH YOUR CEO E.J. "JOE" SHOEN TO CONTACT.

Rating:

5.0

Yes the general manger moved me in I was highly impressed of the professionalism that gave me as moving helper . Com start my 2nd location for uhaul thank you very much .

Rating:

2.0

I have decided to give this location 2 stars only because they have a kind manager. She was helpful & efficient BUT.. On February 29th I reserved a storage location, my friend & I showed up & were forced to deal with a lady whom was not helpful. She would hand us the paper with the storage numbers and price & give us the key card to look around on our own because she "can't get up, too old". She was rude & asked us the same questions over & over again because she was not paying attention. I came back to the storage 1 week later on March 8th & my key card was denied, I go into the office & was greeted by the Manager & the same unhelpful lady, whom looked totally different this day. Due to her lack of attention last week, She put us in the wrong storage room. The manager was helpful & solved the problem. But I definitely paid too much money to have my access denied & spent 20 minutes re-entering the information that their employee inputted incorrectly. I personally wouldn't book with this location a second time.

Rating:

5.0

There is NOTHING out of order, both staff and facility is above par

Rating:

5.0

Excellent experience.

Rating:

1.0

My Experience was UNPRECEDENTEDLY AWFUL!!!! The UHaul Assocuate changed my Original reservation to one that suited U-Haul WITHOUT Authorization OR consent & to asdd INSULT to Injury charge me 2x!!!!!

Rating:

5.0

Check out person was very helpful on return.

Rating:

5.0

Exceeded my expectations. Higher cost, so eventually I moved for a better deal. But this place is 1st class.

Rating:

3.0

Should have a prorated policy when you move out or close storage early.

Rating:

4.0

It was nice to have people who gave us good service during a difficult time for our family.

Rating:

5.0

Tiffany was wonderful! She explained everything, answered my questions, and walked me through every step! Very happy I came to rent here!

Rating:

1.0

Very dissapointed. Our lock was clearly tampered with (changed). After using a lock smith and entering the unit we found that some of our valuables were missing. No support from U haul.

Rating:

4.0

Service was good and the staff friendly and helpful.

Rating:

5.0

Cannot express how amazing the facility was, how helpful the staff was, how wonderful the truck rental was, and the ease of it all!

Rating:

5.0

Thank you to everyone there. Special thanks to Tiffany and Donald. Tiffany always goes above and beyond. Always smiling and knowledgeable. This was Ultimately the best Experience. Thanks Sabrena

Rating:

5.0

It was easy and seamless renting with U-Haul

Rating:

5.0

I have dealt with many U-HAUL locations the staff it was made this location one of the best , even when they are slammed with customers they still manage to be courtesy , considerate and professional.

Rating:

5.0

The staff and General Manager treated me with the upmost professionalism and care. Thanks

Rating:

2.0

The place is supposed to be secure but I stored my car for 3 months in the vehicle parking and someone stole my car cover! Luckily they did not try to steal my car

Rating:

1.0

The lady who helped me was rude and acted put out. She treated me as if me being in her presence was making her physically Ill. The manager, who was fairly rude my first visit, greeted me with a "wha

Rating:

3.0

My storage reservation and quote was wrong once I arrived. The office was way to busy for two employees to run that cause my confusion, and me paying $100 more then expected and quoted. Wasn't happy!

Rating:

5.0

Very helpful and friendly .

Rating:

5.0

The manager and all employees I came in contact with were professional, helpful, and courteous. I would very much recommend this location to friends and family.

Rating:

5.0

Very helpful and made my return easy thank you

Rating:

5.0

The staff here delivers the best customer service.

Rating:

5.0

Great service

Rating:

5.0

Every thing is real good Thanks

Rating:

3.0

Hello Michael, We had no intention to move out of your facility but unfortunately we had a series of events that led us on It. Would be a good idea to training your staff to better treat customers.

Rating:

5.0

Thank you

Rating:

5.0

Tiffany was EXCELLENT!! She knows what she’s doing and her customer service etiquette is 100

Rating:

5.0

The gentleman who assisted me with the Uhaul truck and Jessica are great people.

Rating:

5.0

Tiffany is the core reason for why the facility runs so well.

Rating:

5.0

Great service

Rating:

5.0

Very Good Customer Service.

Rating:

5.0

The Clairmont Rd (Atlanta) location was superb. Your GM, Mr. Donald Mcmichael, was the primary reason for me staying as long as I did. His focus on customer service will keep your customers.

Rating:

5.0

I all is have good costumer satisfaction we uhaul thank you very mush

Rating:

5.0

The staff in this facility, specifically Akim, was extremely helpful at a time when I was completely overwhelmed with the stress that comes from a move. Akim had a solution to all my questions.

Rating:

5.0

The operations general manager is outstanding and the staff do a wonderful job!!!!

Rating:

1.0

Entire process was a real pain

Rating:

5.0

Donald Mcmichael was exceptional. He was friendly, assertive, and made my rental transaction very efficient and offered great advice.

Rating:

2.0

While the staff were friendly, I wouldn’t recommend this facility because of the misinformation on two separate occasions I received from one employee. I do not plan on coming back.

Rating:

5.0

Great manager!!

Rating:

5.0

Excellent service

Rating:

1.0

I would never recommend this location. My items were stolen out that unit With both of the locks on it. There were rude to me. Didn’t care abut my items. This location needs to be shut down ASAP

Rating:

3.0

Move the card swipers so they can be accessed from a car, instead of having to get out of the car to check in and out. Incredibly frustrating to continually swipe.