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Robroy WileyCustomer Reviews for U-Haul Moving & Storage at Clairmont Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I enjoyed my time renting there. The manager at the time “Penny” gave me a great deal. All of a sudden the price changed and the discounts I was receiving before were gone which led me to moving out and going with Extra Space Storage for the same size unit but $85 cheaper.
Daniel Allder | Overall ExperienceThis facility was great I ended up there because Piedmont facility gave my reservation away 5/23 the manager said it was on a first come first serve basis, though I reserved weeks in advance and called twice to confirm I did that because I was coming from out of town… Piedmont was conveniently located across the street from my apartment and didn’t care that I had to pay extra to the movers to take me way further than planned, when I was told it was given away I then had to ask them to help me find another UhAul because i was not familiar with the area. This UhAul though very nice I ended up paying more because the size i reserved was not available. So beware because your reservation could be given away.
DENEEN JACKSON | Overall ExperienceEmployees are not very helpful or friendly. They act like they are being put upon when you ask them anything.
KEN KNIGHT | Overall ExperienceWhile the units themselves were to standard, I never had a nice time while interacting with staff. They made me feel like an inconvenience for simply asking questions about their storage units and hitches. They couldn’t answer questions about the products hanging on their shelves, which is fine because they don’t know what they don’t know, but they didn’t make an effort to help me figure out what I needed. They also spoke poorly about another customer that they had just assisted after the person walked out of the store while I was standing right in front of them, which was unprofessional. Could tell they did not want to be there but I also didn’t make them take that job so I wish staff were kinder and more helpful.
Natalie Matias | Overall ExperienceBroken elevator, broken fence, staff members who do not know how to listen. I will go elsewhere next time.
Thomas Murray | Overall ExperienceThe timing on the lights was a headache, but I liked two of your staff workers. One behind the desk and the lady that cleaned, that made it worth it.!
Karen Bohannon | Overall ExperienceI am brand new to this experience. Everyone has treated me very well so far.
Thomas Murray | Online Move InThe staff was not very friendly or willing to help. One in particular, her name started with an S (can’t remember).
kuyante JENKINS | Overall ExperienceThe customer service rep at the front. Tonya i think her name is was really helpful.
AJA BROOKS | Overall ExperienceAwesome 👌🏻
ROBERT WILLIAMS | Overall ExperienceThe lady that helped me was really rude and nasty to my husband who was helping me move in/out
OCTAVIA JONES | Overall ExperienceGreat! Got a storage unit for free due to renting a truck. It was very spacious and climate controlled. Only problem with the space was that the light inside the unit wouldn’t turn on- overall great.
MADISON GARDNER | Overall ExperienceThe young lady at the front desk who wears the baseball cap was very nice and professional. She deserves a raise.👌🏿💯
troy lewis | Overall ExperienceThe manager was rude to me every encounter. She was unhelpful and unpleasant. I will never use U-Haul services again
Mica Carter | Overall ExperienceFriendly and very informative staff that goes beyond, to cater and satisfy your moving and storage needs.
Trevor Wong | Overall ExperienceThe storage space held my things
Jack Teske | Overall ExperienceStaff was great and very helpful for the time I needed it. Thank you
DARRYL CELLER | Overall ExperienceI was not told I needed to add 24/7 access. When I came to my storage location I was denied access and had to take off off work to move my things in. I called the location the next day and they showed me absolutely no compassion for my situation. She rudely told me there was nothing she could do for me. I will never be using Uhaul again.
Mica Carter | Online Move InThe storage unit was okay but I requested a move out weeks ago if I hadn’t taken the storage off autopay I would’ve been paying for a storage I wasn’t using and turned over 2 weeks ago. It took them this long to move me out completely.
markesha driver | Overall ExperienceGreat customer service and clean well kept facility
Marcus Parks | Online Move InMinor roaches
MichaelAngelo Allen | Overall ExperienceThe gentleman who signed me up was awesome he needs a promotion just an incredibly helpful man who met my every need
ralph Lytle | Overall ExperienceI have been using this location off and on for 6 years after this last experience I will never again nor would recommend.
Ricardo Oliveira | Overall ExperienceEverything from check in to checkout was great
Charles Robinson | Overall ExperienceMy storage unit lock was faulty. The office never picked up the phone and the hours are not 9-5 employee friendly. I would never recommend or use this uhaul storage and trucks again.
elyse penn | Overall ExperienceI checked out on 1/31/23 it wasn’t until the 10th they finally stopped sending messages about my overdue bill I had to call 3 times and email Regional manager to finally check me out.
Jessie Wilson | Overall ExperienceI fell for the same old same old, Great people,bad system. My truck rental and storage rental was a complete nightmare. After filling the truck with my things, I find out they did not book the storage unit, which left me without one. Then when they did find a replacement unit, it was in Atlanta not Decatur,so now I have to travel to clairmont rd from Wesley chapel. Also that location booked me for a unit which was already rented . I can't wait to hear what cooperate has to say and what will be done to compensate for all the times they dropped the ball concerning me and my use of their services,or lack there of...
DERRICK NEWSOME | First Impressionsgot fined for late payment in beginning because of credit card not set up. fine should have been waived. bad customer experience showing u are not run by humans.
Ralph McMorris | Overall ExperienceOverall, your staff is amazing every time I go to the Clairmont Location! Very friendly, knowledgeable and respectful - always helpful. The facility itself - has a ton of work - I was EXTREMELY surprised after 1 full year of renting from this facility (1 year and 7 months) the elevator in Building A is still an ongoing issue. It is such a HUGE fire hazard and safety concern. The first move in date 6/2021. This type of maintenance issue is not acceptable to lingered for so long. My unit was never lit - the halls were always clean. Thank you.
Nafessa Burdine | Overall ExperienceManager that helped me to find right size for my storage was very helpful and knows customer service excellent
Suleyman Hassan | First ImpressionsI was having an issue with making a payment so I would not lose my storage unit and could not get anyone on the phone and the arrangements made with me for that payment were not honored. I lost everything that my children and I own due to that problem.
jennifer sevall | Overall ExperienceNone
Justin Alonso | Overall ExperiencePenny and her staff are extremely professional and offer 5 star customer service!!!! She made a terrible situation awesome when I had a bad experience at a different location. Thank you for everything Penny and the other Lady ( she knows who she is). They should be a General Managers or Trainers, other locations are horrible in every way!!! There definitely needs to be a higher standard set across the board at Uhaul.
Cassandra McLean | Overall ExperienceEverything is great. The only issue is the elevator in A building. It does not close properly. You got try like 3-4 times before it finally goes up or down. Otherwise it is a flawless service
Saiful Alam | First ImpressionsThe only issue we had or have is that we were told our unit was in a climate controlled area but found it to be positioned on the front of the building which we experienced to be extremely hot yesterday upon entering for the first time.
Anthony Phillips | First ImpressionsPenny and her staff restored me and my families faith in Uhaul!!! This is the only location I will use! They were friendly, professional and knowledgeable. Penny and her staff understood the toll moving takes on people and they make it easy. This store should be a model for how customer service should work and Uhaul store locations should be ran. If want to upgrade Uhaul start by promoting Penny and Lady that was there with her. This will take. Uhaul to another level and restore the service to the image you once had. Thanks Penny and staff for turning a HORRIBLE move into a great situation!
Cassandra McLean | First ImpressionsI have had a terrible experience, several times, with this facility and its staff. I have previously forwarded the complaint to the Management and have yet to receive an updated response. I even spoke to the Manager about the complaint when I moved out, and though she was very busy, I felt like there was an air of irritation based on my previously complaining about the door not working after moving all of my things out and having to move them into a working unit, and not receiving any assistance from the representatives that were there. I also was advised by the Uhaul call center that I qualified for a free month, which was confirmed by the location rep, then declined later. This is not the first time that I used Uhaul (trucking and storage) in the past few months, as there were a limited number of units available and we had to use several separate locations... and I was awarded the free month at the other locations. This was the first and only location where I was advised that we did not qualify for the free month (and that it was a one-time option) though we had received it previously and it was confirmed by the call center. The Clairmont location was the worst customer service that I had received, and I missed my flight and had to rebook it based on what appeared to be the inexperience of the persons that were responsible for managing the location on those 2 days that I interacted with them before I moved out.
FELICIA SEAMON | Overall ExperienceGreat location great staff glad I came here
TIELER GRAY | First ImpressionsThe manager on site Penny Green was very helpful and very knowledgeable she handled all questions with concern and she was very professional at everything she did.
NANCY RUFF | Overall ExperienceThe staff was very polite, professional and patient. The General Manager, Penny, was extremely helpful and knowledgeable. The staff made me feel as though my belongings would be safe and secure. A+. I will definitely use U-Haul for my moving and storage needs from this point forward.
TREY CATHEY | First ImpressionsToo warm in storage area.
Terry Welch | Overall ExperienceThe U-Hall Storage Unit was the Worst Storage that I’ve ever rented because Someone(s) kept picking the pad locks in order to steal, and vandalized my property. Also, it is best that you never use any storage units on the Third Floor because it’s too isolated, and never use a pad lock with a hole no the pad locks,
genish b terry | Overall ExperienceEntry isn’t user friendly. Building isn’t well kept.
JOY HEARD | First ImpressionsStaff was professional and helpful
Kathleen Griffith | First ImpressionsI still need the account to reflect the correct name for tax purposes. My name is Waltrina DeFrantz-Dufor and the account and receipt is listed under Watlrina GeFrantz-Dufor. Please correct and resend the receipt to Mikaldufor@gmail.com and waltrina02@gmail.com. Thank you, Waltrina 404-423-0197
Waltrina GeFrantz-Dufor | Overall ExperienceProfessional and friendly staff. Everything you need to move and more available and in stock. Great location.
Daniele Telfer | First ImpressionsYour chat has been ended. Thank you for contacting us! Close Thank you for contacting U-Haul! TODAY U-Haul11:13 AM Hi there! How can we help you today? Chervon Brown11:13 AM On 7/29 @8:45pm my storage gate card stopped working. I was able to get in, but unfortunately my items including my gate card were left inside the storage building as I was moving items into my unit. I was locked out and had to contact security through Uhaul's 1800# to let me out. I had my children with my and had to make arrangements for them while we were trapped inside the storage facility. Today I went to get assistance with retrieving my gate card from the locked storage building,but was told that there's nothing that can be nothing at this time until the Store Manager comes in at 11am. I have items that I have to unload to make my final trip and turn in my apartment keys at 12:30pm today or I'll be charged additional rental days. This is an unfair situation that I need rectified.
Chervon Brown | First ImpressionsChina was exceptionally helpful…cannot say enough wonderful things about my experience!
sonya muenchen | Overall ExperienceFrom start to finish, Mr. Woods and his staff were AWESOME!
Clifton Moore | First ImpressionsThe elevator was broken
KAREN PRITCHARD | First ImpressionsI don’t know if it was the staff’s fault, but I asked for a replacement key fob for over a year and I was advised that they were ordered and never arrived. It was a huge inconvenience for me to have to get out of my car to swipe my card to enter the gate.
marlieka Shields | Overall ExperienceStaff way better then two years ago when i use this location.
Ricardo Oliveira | First ImpressionsRob/Rod was not the most customer driven. My first reservation was for Saturday, February 26, 2022, apparently Uhaul had a system outage which really inconvenienced me for both truck and storage. My second reservation Monday, February 28, I arrive again Rob/Rod is there and I faced with the same drama, his nonchalant attitude for my inconvenience, the 15inch truck requested was not available and for this I get no explanation I than ask for alternate truck which he stated all trucks had reservations but than he followed up with the smallest truck Uhaul have to offer, causing me to have to make multiple trips.
Bobby Holmes | First ImpressionsY’all robbed me and now u r tryna extort me
Kathina Bruno | Overall ExperienceLocation is convenient for me. Access and hours of access were good for me. The facility was clean and my items were just as I had left them. Sometimes the staff working there were not helpful or friendly at all.
William Mathis | Overall ExperienceFriendly staff helpful
MOHAMED FADLALLA | First ImpressionsThe staff is great and very helpful would recommend to anyone looking for a good storage facility.
Brandon Myles | First ImpressionsGreat guy at the desk.
Jamal Palmer | First ImpressionsElevator on building 1 is bad. Needs to be fixed. We couldn’t use the trash. There was a sign that says we could use it for a small fee, and we wanted to pay, but the front desk person declined. Overall, 3/5. Thanks!
Nosa Nwaonumah | Overall ExperienceLock from storage was still in the unit, I had 5 movers having to wait for 30 minutes, the gentleman from the front I was told by someone from the corporate office who was there at the time he had gone to help me, but not, he was helping another client, the woman from corporate was rude and said at first I was in the wrong unit, and I was not . I’m not sure how she could have made to corporate . After those 30 minutes he came to open the unit, still believing I was wrong
susana costa | First ImpressionsGreat, friendly and helpful staff! No light in my unit. I did have reserved via the Uhaul 800 a heated/refridgerated unit but when I showed up it wasn't available. I had to take the only unit left and there were no lights. I was ok without air and heat. Thank you. Tes Stout
Theresa Stout | Overall ExperienceWas told first month free however, had to pay $167.90 for the first month. Also had a climate controlled unit reserved but they had none when we arrived. Did not receive any calls or emails with changes. The computer system at UHAUL—what happened to it? I have used UHAUL for years and in the past month helped my son move and then my move it trucks cancelled, hard to get assistance on line or vial phone?
Theresa Stout | First ImpressionsThis location is in need of more staff. Although each staff member were helpful and friendly, when issues a raise it takes too long to find a resolution
Roshauna Sloan | Overall ExperienceThere were a lot of bugs in the space.(big ants). They had got into my boxes
JACQUELINE QUITMAN | Overall ExperienceI was lock upstairs on the 3 floor with my key..and my man friend that was helping me move told one of the young ladies in the office for help to get Elevators open She had a nasty attitude and said she didn't have to open it.. Then when I try to explain to her they don't want to hear it.. Every time I come there to do business its always a problem with someone in the front office... You might want to have a mandatory meeting with your staff... customer service sucks I'm very upset about it... very disrespectful and Unprofessional..
Laquisha Thornton | Overall ExperienceThe Rep was by themselves so she was irritated and couldn’t give good customer service. The line was long.
tommy sow | First ImpressionsExcellent staff, light bulbs were never in my storage unit for one room and the other was out when going visit. It would be nice for uhaul to fix this often. Well lit areas are important! Also the Elevator is terrible; especially when you have paid movers and every time the elevator close - it takes 3-tries, before the door close! Something has to be done! That’s terrible. Don’t wait till someone gets hurts before fixing! It’s been 4-months and still not running correctly. By the way, I’m referencing building A. Call elevator specialist- that’s frustrating.
Nafessa Burdine | Overall ExperienceStaff is very knowledgeable and friendly
charles hannah | Overall ExperienceReserved space online. Set up was fast. Like tha facility location and security.
Jonathan Smoke | First ImpressionsMattress and boxspring was left at third floor elevator landing.
MICHAEL FITZGERALD | First ImpressionsThe manager are rude and a Lia
HALIMATOU BALDE | Overall ExperienceWhen compared to the staff at our other facility, the team was poorly trained and somewhat inflexible. They were friendly though!
Thomas Gage | Overall ExperienceI've utilized this specific location for 2 different moves! Both times have been a very smooth process for storage! The first move, I stored my belongings for 3 months. The second move I stored my belongings for 7 months. My only complaint would be the stench in a unit near mine, so I'm not sure that there is much the company can do about that. I give this location a thumbs up, and will definitely return if I need to again!! Also, the staff is great even with the long lines and demanding customers, they give you one on one assistance, and will see your process all the way through!
Kristin Meyers | Overall ExperienceThe 2 women that work there are amazing. Literally the best costumer service I’ve had
Eugenia Williams | Overall ExperienceExtremely poor customer service July 10, overall poor customer service fraudulent late fees on use of storage rental, cleaning fees excessive charges!!! I would not recommend the Clairmont location to anyone!!!
Pearline Coleman | Overall ExperienceCustomer service was horrible..andra that works on site on clairmont was perfect but cs on call terrible.
antonio tuner | Overall ExperienceTiffany was wonderful! So friendly and knowledgeable about all of my questions. The facility is very well maintained-super clean and it even smells good inside. My only suggestion would be to place a U-Haul sign at the Clairmont Rd entrance, as I thought I was in the wrong lot, only seeing Sam’s Club when I pulled in. The facility is kind of hidden in the back of the lot.
ANDRIA KRISTEN GORDON | First ImpressionsManager Tiffany delivers exemplary service. Goes above and beyond. Made a vet emotional move far more pleasant than I could’ve EVER imagined
julia green | First ImpressionsSomeone broke into my storage and I (( REALLY FEEL STAFF HAD EVERYTHING TO DO WITH IT ))) I lost lots of $$ in merchandise and nothing was done about it !
jerome Ravenell | Overall ExperienceThe staff was friendly and took care of our needs.
Nafessa Burdine | First ImpressionsThe sale associate has great customer service skills. He was and is polite ,a lot of patients. Mr Shanun Jones, if he isn’t Management, he most definitely should apply for the position. Great Job!!!!!!
Deidra Prettyman | First ImpressionsAside from the air conditioning occasionally being out I have no complaints.
DR JOHN DULL | Overall ExperienceThe GM is amazing. She is the entire reason I was not overwhelmed with my move. She deserves accolades and a raise. When we walked in, another customer said to her, “I need to tell you something. You are fantastic.” And after she helped us, he proved right. She is wonderful.
Eugenia Williams | First ImpressionsThis location has terrible customer service
Shanique Myles | Overall ExperienceAndrea is the best!!! Efficient, clear, concise, knowledgeable. Very nice person, made the whole move non-stressful. Please get her some help, she was by herself , and did a great job at not letting us wait for long at all. Great asset...RAISE
Cassandra Dallas | Online Move InClairmont location has been helpful and accommodating
Perry Oglesby | First ImpressionsI would have offered an excellent score but I had to stand in line for 35 minutes. The manager was in the office but on break so she couldn’t help anyone. Another employee was on break as well. The lady who helped me was very professional.
Stephanie Fleetwood | Overall ExperienceThe pricing is quite high compared to other local storage locations for the same sized unit. We selected it because we were moving a college kid and staying in the hotel down the road, but will be looking for less expensive options if we need to rent again.
Ann Ortenzi | Overall ExperienceTiffany was very rude and her attitude was disgusting. I will never rent from that location again!
AMIZIYAH PRASAD | Overall ExperienceTiffany and her staff at Clairmont are all awesome 🤩
Day ramphal | Overall ExperienceFriendly and professional staff.
Maria Pinero | Overall ExperienceTiffany was excellent. Very friendly. Good customer service skills. Very helpful
LISAM UNGER | First ImpressionsHonestly the employees could not have been nicer, but we had a little bit of a hectic time getting our unit. It was a very busy day, so there was quite a wait (certainly not the employees fault - just stating that). When we got our access card, we were very disappointed that we couldn't get an access code. One card is not convenient. Then the card would not work to get us into the building and I had to go back to the busy office. It was re-programmed, I went back to the elevator, and up to the 3rd floor we went, only to find a lock on our unit. Back to the busy office to get an employee with the master keys to take off the facility's lock so we could store our items. Honestly this experience took WAY longer than it should have due to all of the glitches. The pricing is also extremely high, now that I have had the time to check comparable storage facilities in the area. Again, everyone was very nice and helpful, despite that they were extremely busy.
Ann Ortenzi | First ImpressionsVERY POOR POOR CUSTOMER SERVICE, I WILL NEVER GET A STORAGE HERE EVER AGAIN! THE STAFF WERE SLOW AND DISRESPECTFUL. VERY IGNORANT WHEN IT COMES TO DOING THE PAPER WORK CORRECTLY, I WAS NEVER ABLE TO ACCESS THE ONLINE ACCOUNT, THEY NEVER EVER GAVE ME A CONTRACT IN HAND OR BY EMAIL! THE RATES ARE SUPER EXPENSIVE, MANAGER LOCKED THE DUMPSTER WHILE WE WERE MOVING OUT, VERY INCOMPETENT INDIVIDUALS, I WAS CUSSED OUT BY A MALE CUSTOMER SERVICE REP, THEY NEVER ANSWER THE PHONE EVER! THE CLOSE EARLIER THEN THE HOURS LISTED ON THE DOOR AND WEBSITE, ONE CUSTOMER SERVICE REP CLOSED THE PLACE DOWN 2 HOURS EARLIER AND DIDNT LEAVE A NOTE ON THE DOOR OR ANYTHING, THE OWNER IS TERRIBLE TOO, HE RUSHES THRU THINGS. I WOULD NEVER USE THEM FOR A STORAGE EVER AGAIN! WORST UHAUL PLACE I EVER CAME ACROSS IN 26 YEARS SINCE I LIVED IN GEORGIA! TERRIBLE FACILITY!!!!
natasha nicholson | Overall ExperienceI will never do any business with this UHaul facility. The staff is unprofessional, they are very impolite & will not take any steps to assist you with anything. Whether that be securing a truck for a move or securing a storage at this facility. I will not be back & I encourage anyone to use the peachtree road location instead, they are kind, understanding, & provide quality customer service. The Clairmont location needs new management & new employees.
KENYA Murphy | Overall ExperienceThe branch was severely understaffed. The person to helping us had too many customers to process. We arrived at 4:00 left at 6:00 was able to get a truck but not a storage unit assignment until the following morning. Please find that woman some help. This is inexcusable.
linnon nesbitt | Overall ExperienceFrom the facility to the employees it was the worst storage experience of my life.
Jazmyn Thomas | Overall ExperienceI'll start with my move-in experience which was 2/5 stars. The gentleman checking me was a.) rude and b.) borderline incompetent. I had to ask him how I was supposed to enter/exit the facility which he replies "oh yeah you'll need a code". He also forgot to give me a card to swipe in and out of the unit on top of not giving me directions on how sign-in/out process worked or even where my unit was located. When explaining my situation to him, he was sarcastic and said "you need to sign-in of course". He also forgot to ask me to bring back a lock and another item from the unit and asked me to get them one at a time. I'd return with one item and he'd go "well what about this item? I need that as well"...The lady who was working on that day is the only reason it didn't get a 1-star review as she helped me move the U-haul because I didn't feel comfortable navigating the 26' in the tight corners Fast forward to the move out process. I went to the physical location because I wasn't able to move out via the website, and I spoke with a worker who was helping another customer but wrote down my name and unit number and said she'd move me out after helping the customer. Unfortunately, she must have forgotten and on the 24th of September, I got an email on the 27th from the GM saying my rent was past due. I replied to the email explaining I had moved out on the 21st and that I spoke to an employee on the 24th. In addition to emailing the email, I called the facility and once again an employee wrote down my name and unit number and said he'd move me out. On the 28th, I spoke to a U-Haul customer service rep and she said I should go down to the physical location and speak to the GM. So, on Oct 1st I went to the location and was FINALLY moved out after learning there currently isn't a GM. In short, between the truck issues in Houston and this process in Atlanta, I'm done spending over $1k per move with U-Haul. End rant
Ryan Montalbano | Overall ExperienceTerrible customer service at this location! I was promised a receipt for a rental truck- they never sent a receipt and then when i called about the receipt i had to repeat the email address 10 times! very unprofessional with low iq scores. Very IGNORANT people and then the representative hung up the phone! I will be posting a full review on google reviews!!!!
natasha nicholson | First ImpressionsVery nice and accommodating staff
Quentavia Lay | First ImpressionsTerrible service, no call back from manager to follow up. Sales clerk gave me the wrong gate code 3 times then assured me everything was set and when I got to my storage there was a lock still on it. Was promised 30 days free from customer service and denied at the facility. Typical. Called customer service to verify and Was told the uhaul truck has to be booked for a one way trip in order to qualify for the 30 days free. Cool. However that’s not what was explained to me. Requested a manager who listened to the recording from my initial call and heard that I was promised 30 days free and said she would rectify the issue. She didnt. Oh and let’s not forget I was on hold with customer service being passed around from person to person for more than 2 Hours. Moving my stuff out to cube smart. Done
Shanique Myles | First ImpressionsI made an online reservation on May 1st for a drive up storage at the Clairmont storage for May 5th check in. It showed 2 drive up storage areas available and I RESERVED one of the drive up units. I called on May 2nd to confirm my reservation at the storage area for May 5 and they said everything okay just bring ID etc. When I showed up at 7:15am May 5 I did not get her name but there was a card Samanda Lora told me that there were no other drive up storage available and they booked me for indoor storage 2nd floor. I asked why this happened and got no reply why but this is what you get nothing more. My issue was I was meeting my movers at 8am and paying by the hour to make the move. I did not have time to find another facility and I was going to pay these movers by the hour. I took the unit and got a free lock WOW! While the movers were loading my furniture on the truck I called your 800 number and got a very nice lady and explained my issue and she came back and said she talked with Eddie and they found a drive up storage and Eddie was waiting for me. I immediately got in my car to go take off the lock on my 2nd floor and go see Eddie about my drive up. On the way over I did receive a call from someone (Eddie) but did not answer because I was driving and only to get to the Uhaul place and have Eddie saying he made a mistake and there was nothing he could do. I GUESS MY ISSUE HERE IS WHY TO YOU HAVE A SYSTEM THAT WHEN YOU RESERVE SOMETHING IT DOES NOT RESERVE WHAT YOU WANT! I NEVER FOUND OUT FROM THE 2 EMPLOYEES WHY THIS HAPPENS AND IT SEEMS TO ME A BAIT AND SWITCH. UHAUL IS BETTER THAN THIS AND I WOULD EXPECT NOTHING LESS. I GOT A FREE LOCK AND PAID MY MOVERS AN EXTRA HOUR MORE TO MOVE ME BECAUSE WE COULD NOT JUST TAKE IT OFF THE TRUCK AND PUT IT IN THE DRIVE UP STORAGE. I DID TRY TO RESOLVE THIS ISSUE AT THE STORAGE AREA AND ALL EDDIE DID WAS GIVE ME THE BROCHURE THE IN-TOWN MOVERS WITH YOUR CEO E.J. "JOE" SHOEN TO CONTACT.
ROBERT FOWLE | First ImpressionsYes the general manger moved me in I was highly impressed of the professionalism that gave me as moving helper . Com start my 2nd location for uhaul thank you very much .
Micheal Little | First ImpressionsI have decided to give this location 2 stars only because they have a kind manager. She was helpful & efficient BUT.. On February 29th I reserved a storage location, my friend & I showed up & were forced to deal with a lady whom was not helpful. She would hand us the paper with the storage numbers and price & give us the key card to look around on our own because she "can't get up, too old". She was rude & asked us the same questions over & over again because she was not paying attention. I came back to the storage 1 week later on March 8th & my key card was denied, I go into the office & was greeted by the Manager & the same unhelpful lady, whom looked totally different this day. Due to her lack of attention last week, She put us in the wrong storage room. The manager was helpful & solved the problem. But I definitely paid too much money to have my access denied & spent 20 minutes re-entering the information that their employee inputted incorrectly. I personally wouldn't book with this location a second time.
kenya tane | Overall ExperienceThere is NOTHING out of order, both staff and facility is above par
Donald Ford | First ImpressionsExcellent experience.
michael deming | First ImpressionsMy Experience was UNPRECEDENTEDLY AWFUL!!!! The UHaul Assocuate changed my Original reservation to one that suited U-Haul WITHOUT Authorization OR consent & to asdd INSULT to Injury charge me 2x!!!!!
Connie Cornelius | Overall ExperienceCheck out person was very helpful on return.
BRUCE ZIRAN | Overall ExperienceExceeded my expectations. Higher cost, so eventually I moved for a better deal. But this place is 1st class.
ROBERT ODERA | Overall ExperienceShould have a prorated policy when you move out or close storage early.
Carletta Christopher | Overall ExperienceIt was nice to have people who gave us good service during a difficult time for our family.
EDNA FARRAR | First ImpressionsTiffany was wonderful! She explained everything, answered my questions, and walked me through every step! Very happy I came to rent here!
patricia merrifield | First ImpressionsVery dissapointed. Our lock was clearly tampered with (changed). After using a lock smith and entering the unit we found that some of our valuables were missing. No support from U haul.
Richard Cadic | Overall ExperienceService was good and the staff friendly and helpful.
Aron Reyder | Overall ExperienceCannot express how amazing the facility was, how helpful the staff was, how wonderful the truck rental was, and the ease of it all!
Karen Campbell | Overall ExperienceThank you to everyone there. Special thanks to Tiffany and Donald. Tiffany always goes above and beyond. Always smiling and knowledgeable. This was Ultimately the best Experience. Thanks Sabrena
SABRENA WASHINGTON | Overall ExperienceIt was easy and seamless renting with U-Haul
Stanley Robinson | Overall ExperienceI have dealt with many U-HAUL locations the staff it was made this location one of the best , even when they are slammed with customers they still manage to be courtesy , considerate and professional.
JOHNNY MCKEATON | Overall ExperienceThe staff and General Manager treated me with the upmost professionalism and care. Thanks
Damon Meadows | First ImpressionsThe place is supposed to be secure but I stored my car for 3 months in the vehicle parking and someone stole my car cover! Luckily they did not try to steal my car
Chelsea McDonald | Overall ExperienceThe lady who helped me was rude and acted put out. She treated me as if me being in her presence was making her physically Ill. The manager, who was fairly rude my first visit, greeted me with a "wha
Christopher Bridges | First ImpressionsMy storage reservation and quote was wrong once I arrived. The office was way to busy for two employees to run that cause my confusion, and me paying $100 more then expected and quoted. Wasn't happy!
Carletta Christopher | First ImpressionsVery helpful and friendly .
Christopher Entrekin Falk | First ImpressionsThe manager and all employees I came in contact with were professional, helpful, and courteous. I would very much recommend this location to friends and family.
Scott Clifford | Overall ExperienceVery helpful and made my return easy thank you
Nadine Donahue | First ImpressionsThe staff here delivers the best customer service.
Michelle Cheatham | Overall ExperienceGreat service
JAMES TOMEI | Overall ExperienceEvery thing is real good Thanks
Awni Massoud | Overall ExperienceHello Michael, We had no intention to move out of your facility but unfortunately we had a series of events that led us on It. Would be a good idea to training your staff to better treat customers.
nadia theodore | Overall ExperienceThank you
Jennifer Hinckley | Overall ExperienceTiffany was EXCELLENT!! She knows what she’s doing and her customer service etiquette is 100
melody rodriguez | First ImpressionsThe gentleman who assisted me with the Uhaul truck and Jessica are great people.
kathleen SAMPSON | Overall ExperienceTiffany is the core reason for why the facility runs so well.
ramon Sanchez | Overall ExperienceGreat service
Melissa Bauer | First ImpressionsVery Good Customer Service.
LAWANDA JOHNSON | Overall ExperienceThe Clairmont Rd (Atlanta) location was superb. Your GM, Mr. Donald Mcmichael, was the primary reason for me staying as long as I did. His focus on customer service will keep your customers.
ERIC MARSTON | Overall ExperienceI all is have good costumer satisfaction we uhaul thank you very mush
Hector Gomez | Overall ExperienceThe staff in this facility, specifically Akim, was extremely helpful at a time when I was completely overwhelmed with the stress that comes from a move. Akim had a solution to all my questions.
Denice Rivera | Overall ExperienceThe operations general manager is outstanding and the staff do a wonderful job!!!!
DELOYD JOHNSON | Overall ExperienceEntire process was a real pain
william fraley | First ImpressionsDonald Mcmichael was exceptional. He was friendly, assertive, and made my rental transaction very efficient and offered great advice.
ramon Sanchez | First ImpressionsWhile the staff were friendly, I wouldn’t recommend this facility because of the misinformation on two separate occasions I received from one employee. I do not plan on coming back.
Neal Royal | Overall ExperienceGreat manager!!
William Riley | Overall ExperienceExcellent service
Adolphus Holland Jr | Overall ExperienceI would never recommend this location. My items were stolen out that unit With both of the locks on it. There were rude to me. Didn’t care abut my items. This location needs to be shut down ASAP
Miyah Johnson | Overall ExperienceMove the card swipers so they can be accessed from a car, instead of having to get out of the car to check in and out. Incredibly frustrating to continually swipe.
Racheal Nichol | Overall ExperienceThe facility manager, Donald, provides outstanding customer service. I would highly THIS facility and its services.
PHILIP BONFIGLIO | Overall ExperienceI made a reservation the day before for the deal of a truck and one month free of storage and after comfirming i was told i would pay around $36 plus millage. When I got there they charged me $154
Cesar Arenas | ReservationMr. Donald has very great customer service along with his staff. I will tell everyone about this location. Location is very clean. Staff is very polite. Thank You for your service.
MELESSA ROBINSON | Overall ExperienceCouteous, extremely helpful, cognizant of my time concerns
ROBERT ODERA | ReservationI originally had a reservation at the buckhead location which was an absolutely horrible experience was sent this location and Tiffany and the other staff member turned our whole experience around
Robert Gay | Overall ExperienceManager Donald was very professional,helpful,fast and understanding of everyone personal needs. I would recommend everyone to come to Clairmont Uhaul just because of their customer service.
MELESSA ROBINSON | ReservationExcellent customer service - thanks!
Jennifer Kostyrna | ReservationDonald McMichael is extremely helpful puts customers first great people skills
Elcee Burke | ReservationI stored my property for less than a month, and my unit was broken into. I lost a lot of property. The manager was not very helpful. Overall, this was a terrible experience with Uhaul.
Evan Dunn | Overall ExperienceU-Haul always manages to screw something up in one way or another, but the location manager, Don, does his best to accommodate when corporate fails in customer service. I appreciate all his help!
Rylee Olsen | Overall ExperienceYour Manager Donald was so accommodating, he made my experience with UHaul a positive one.
dilaine pinnock | ReservationThe customer service on the 1-800 number is terrible. Kept messing up my order request and I still don’t have a truck or a storage .
Gene Harrison Jr. | ReservationThe young lady who was at the counter helped make sure the unit was ready and helped to unload my car off of the auto transport. This location definitely has great customer service.
Omar Carr | ReservationCaring professionals
Margaret Dowling | Overall ExperienceAll the staffs were very helpful and professionals Thank you for your splendid services
SIMON GIDEWON | Overall ExperienceDonald is fantastic! He really cares and in each of my interactions with him - additional storage space or rental vehicle - he was professional and a pleasure to work with.
DONALD E. TIRRELL | Overall ExperienceThe staff take their cue from the manager, who is the epitome of courtesy and efficiency. There is no better business in the city of Atlanta.
George Smith | Overall ExperienceI rented a unit there for over two years.Every time I went there the air conditioner was out .I was always told they were working on it.I feel I paid almost $200.00 a month for a non climate control .
PATRICIA WOOD | Overall ExperienceGreat customer service, great facility, great people...Thank you!
DELALI TSAKU | Overall Experience