Customer Reviews for U-Haul Moving & Storage at Clairmont Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Clairmont Rd

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James W.
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Opened late. Inadequately staffed. However, there was an employee, Ebony, at the location who maintained her composure and multi-tasked magnificently. She was so calm and collected that everyone waiting relaxed and got their vehicles Cargo van had tire pressure warning and oil change messages illuminated when I picked it up. Oil change is no big deal but tire pressure can be a safety issue.

Gabriel R.
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Improve traffic flow and parking instructions with larger and clearer signage. Increase staff during busy times and prevent smoking inside rental vehicles.

natasha n. | Overall Experience |
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VERY POOR POOR CUSTOMER SERVICE, I WILL NEVER GET A STORAGE HERE EVER AGAIN! THE STAFF WERE SLOW AND DISRESPECTFUL. VERY IGNORANT WHEN IT COMES TO DOING THE PAPER WORK CORRECTLY, I WAS NEVER ABLE TO ACCESS THE ONLINE ACCOUNT, THEY NEVER EVER GAVE ME A CONTRACT IN HAND OR BY EMAIL! THE RATES ARE SUPER EXPENSIVE, MANAGER LOCKED THE DUMPSTER WHILE WE WERE MOVING OUT, VERY INCOMPETENT INDIVIDUALS, I WAS CUSSED OUT BY A MALE CUSTOMER SERVICE REP, THEY NEVER ANSWER THE PHONE EVER! THE CLOSE EARLIER THEN THE HOURS LISTED ON THE DOOR AND WEBSITE, ONE CUSTOMER SERVICE REP CLOSED THE PLACE DOWN 2 HOURS EARLIER AND DIDNT LEAVE A NOTE ON THE DOOR OR ANYTHING, THE OWNER IS TERRIBLE TOO, HE RUSHES THRU THINGS. I WOULD NEVER USE THEM FOR A STORAGE EVER AGAIN! WORST UHAUL PLACE I EVER CAME ACROSS IN 26 YEARS SINCE I LIVED IN GEORGIA! TERRIBLE FACILITY!!!!

Ciera H.
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Customer did not leave a comment.

KENYA M. | Overall Experience |
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I will never do any business with this UHaul facility. The staff is unprofessional, they are very impolite & will not take any steps to assist you with anything. Whether that be securing a truck for a move or securing a storage at this facility. I will not be back & I encourage anyone to use the peachtree road location instead, they are kind, understanding, & provide quality customer service. The Clairmont location needs new management & new employees.

Estefania C.
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The personnel are great but the problem is with the process of booking and securing the rental via the app. Everything that I had already done via the app I had to do once again in person, defeated the whole purpose and wasted an incredible amount of time. Incredily frustrating, no solutions offered, bad customer service and lack of attention for the client.

Eric E.
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Customer did not leave a comment.

CARLISLE W.
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Ebony was excellent helping me with an issue that came up. Highly recommend based on her service.

Brice G.
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Customer did not leave a comment.

md H.
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Don't go there .They steal your money. I rented 12 furniture pads 3 ready to go box and a truck from this location on September18&19th. I returned everything on September 20th.And they keep charging my card .They took around 320 dollars for the furniture pads and 2 ready to go boxes bcoz they didn't checked it in when I returned them.they just stole my money.There is no option to put zero star.

Bradley D.
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Impossible to reach someone

Layne D.
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Customer did not leave a comment.

Margie D.
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Have over night drop off

Katrina M.
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Vida, was very informative and knowledgeable which really helped my rental process go well.

Brenda L.
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Hello, both personnel in Atlanta and in Olathe were very friendly and answered all my questions. I would highly recommend those two stores.

Shaquinn G.
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Second time using these service. And both times unprofessional and different persons. They always don't have a few things and you have to spent more just to have the luxury your use to having.Horrible customer service. Don't think the workers understand proper english

JOHN H.
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You continued to charge my card several months after I returned my rental to the point i hard to cancel my card

Fred E.
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The staff at this location do a great job. I have rented from and/or returned equipment to this location a number of times. My experience is excellent every time.

Angela R.
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Be more quick with responding.

TERRY S.
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When I need more than one truck I need to pick them up at same location.

Kevin L.
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When I arrived, I had not truck, despite 5 other vehicles being on the property. I was told that I couldn't have any of those because they were reserved and that I would have to wait for "my" truck. This is inexcusable.

Karrin D.
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The staff was super friendly and very helpful. They explained everything clearly. I felt very safe with the COVID precautions they were taking. They were also excellent at dealing with a rude customer in front of me in line.

Miguel T.
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Customer did not leave a comment.

LEONARD C.
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Prices are to high & for the same vehicle is cheaper at Penske.

Veda L.
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Customer Service from your agent Ms Vida She's very knowledgeable of the products, she is professional and helpful.

SARAH N.
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I can't remember the guy's name who serviced our return. But he was so patient and thorough, very pleasant and accommodating. Will recommend this location to any one. Kudos!

linnon n. | Overall Experience |
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The branch was severely understaffed. The person to helping us had too many customers to process. We arrived at 4:00 left at 6:00 was able to get a truck but not a storage unit assignment until the following morning. Please find that woman some help. This is inexcusable.

Eliton O.
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I directed to pick up the van in another location far away from where I requested. Though other locations where around the area. I had to drive additional 14.4 miles to pick the van. This was added to my bill and when I called uhall rep./ manager at the center where this phone belongs disrepected me for asking if uhall could consider the 14.4 miles off my bill. The number I called was 4043323180. When I requested to speak with the manager, he says he was the manager, that I go ahead and report him.

ALIGABL S.
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Customer did not leave a comment.

Corey J.
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Follow covid safety measures by wearing masks, having sanitizer and making sure vans are wiped down. Also the contactless pickup order was cancelled at 8am and we had to come back and wait in line at 9 for no reason

matthew W.
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Customer did not leave a comment.

Rohan D.
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I had booked a 20' truck. U haul location tried to give me a truck which had faulty lock. I had to down grade & take a 15' truck. Which caused me inconvenience while moving. The truck I received was not up to the mark. Pickup was not smooth & it only changed gears after 3500 RPMs. Not an ideal situation to be when you in middle of moving. All in all a bad experience. Disappointed with U haul & the truck I received

Jazmyn T. | Overall Experience |
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From the facility to the employees it was the worst storage experience of my life.

Curtis W.
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I love this location! I recently went to another location on 14th St. and it was a horrible experience the equipment was the worst condition I've ever driven in a U-Haul truck not this location the 14th St. location which made me come back to this location Clairmont Road got in the truck it's was clean and it drove great!

Daeyna P.
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The parking break release was broken and I didn't know. I was parked on a hill trying to release the parking break and then when I finally got it released, the truck started rolling down the hill. So please fix the parking break! It's a safety hazard!

Justin A.
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Vida is great to have at this location!

debra H.
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Customer did not leave a comment.

Juan G.
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Great location and Personnel was very helpful, especially Vida, great costumer service and attention. Thank you!

Lenish A.
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Customer did not leave a comment.

BROOKE M.
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First when arriving to the location, I tried to log in on my phone to collect my truck. It was not out. I waited 45 mins to see the lady. She than proceeded to tell me I was to late to collect the truck. I reminded her I was in line waiting. She Told me my drivers license was not enough to identify me and needed my boyfriends phone number to call him and verify me. Mind you my boyfriend was standing next to me. After the worker pulled the truck around she refused to put. Any x on the truck where there was damage she just yelled to me to take pictures on her way in. I would like a response on this review.

CARRIE P.
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Customer did not leave a comment.

Louis L.
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I would like to thank you for such an amazing experience. They made our process as easy as it could be. Thank you again

ALFRED B.
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I don't fault the location or their personnel at all. It's just that the gate of the trailer was held together by long screws (obviously not original) and it was LOUD as hell on every bump in the road. Coming from someone who doesn't tow a trailer often...it made me think the whole thing would come off the hitch at any moment. I get it, it's a rental. Many people have rented it before me...but I don't think I should be worrying about the trailer coming off or the gate falling down throughout the process. Figure out a way to secure the trailer so it isn't clanging all the time. I was impressed with your check in and out process...how it was so smooth...now figure out a way to make the towing smooth and you have a winner! ;)

ESTHER I.
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Be nice to the customers

Susan G.
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I use Uhaul for convience and customer service. In particular, I do NOT want to participate in the connection or disconnection of UHauls to my car. I had 3 conversations with the 800 number to make sure that I was assigned locations that would help me with these tasks. Yet, upon returning my Uhaul trailer on 10/15, the Atlanta employee refused to help disconnect the Uhaul from my car. Instead she stated that it was against policy to do so. A second employee also refused to help. How can a UHaul employee refuse to help in the decoupling of a Uhaul trailer from a car??? Further, the employee refused to assist in disconnecting the electrical wires from my car to the trailer insisting that I locate the wire cord under the chassis to return the entire wire connections. Only after I tore up insulation in my Subaru and was under the car did someone inform me that the wires were permanent to my car and did not need to be returned to Uhaul. She further refused to remove the UHaul hitch for storage in my car. I expect professional service in the connection and disconnection of UHaul to my car and I did not get it. I could not be more disappointed in my return.

Daniel R.
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Better organized. It was hard to tell who was handling what

Richard S.
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Customer did not leave a comment.

Anthony N.
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Service was exceptional. I don't remember The agents name though - he was amazing

MADELINE B.
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When picking up the vehicle, the customer service associate was taking personal calls while trying to help us. It took over an hour to pick up my pre-reserved vehicle. I tried to pick it up with the online site and it wasn't working. The idea is great in theory, but not if it doesn't work. It made renting the truck one of the most stressful experiences of my life.

Peter F.
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That was supposed to open at 7 a.m. and I had somebody with me who drove me who had to be at work at 7:30. The U-Haul employee did not show up till 7:45 and was basically given the excuse that what can you do no apologies nothing. I would never rent from U-Haul again. I feel that my trip should be comped for the inconvenience it caused me and my friend that drove me. Peter flax

Andrew T.
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Didn't educate me on 20 fee for returning truck

Stephen C.
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Customer did not leave a comment.

Rebecca C.
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I gave a rating of above average due to the arrival of a new manager, Vita. Initially the management was very poor when we rented a space on 10/2. We were assigned a space which was already rented to someone else. Then we were reassigned to a unit with a broken latch. No one on premises knew how to open the latch and they reported they would ha e to have a new latch placed. We waited to place items in the unit until 10/12. The latch appeared to still be broken. No one on the premises prior to 10/12 knew how to fix it. Enter Vita, she knew immediately how to open the latch, not broken, just had to maneuver properly. She handled our truck rental very efficiently and we moved without a hitch thanks to her. This was her first day on the job and she made our move a great experience due to her competence. I would have given the highest rating if we had not had the poor experience prior to her ariving as the new manager. I would recommend this location for space and vehicle rentals to everyone. Thank you Vita!

juan V.
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Customer did not leave a comment.

benzetta S.
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Customer did not leave a comment.

Kendall O.
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Customer did not leave a comment.

Robert B.
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Customer did not leave a comment.

LARRY F.
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First, the CSR was very friendly and efficient. But, she was the only one working. One person working on a Friday. I would not recommend this location for the following reasons: - understaffed - no one to help dropping the trailer without extended wait for the one employee. - the trailer i rented came off the hitch as I was driving, so I'm guessing they didn't put in on 100% - the parking lot is small and the aisles between the storage units are hard to navigate if even one person is at their unit

Mickey D.
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Customer did not leave a comment.

Sarah S.
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Contract 28638501, my apologies a credit has been issued for returning back to original location.

joan A.
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The truck broke down on me mid transport and could not complete my pick up and drop off. Was not satisfied with the condition they allow their vehicle to leave their lot without service.

PAUL N.
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Customer did not leave a comment.

PRICE C.
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Customer did not leave a comment.

Chiranjeevi L.
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Terrible experience. When I booked my reservation and even did online checkin the person say unfortunately they don't have any vehicle and cannot do anything. Very unprofessional. Customer care experience also have been terrible they hang up saying they cannot wait on the phone.

Samuel W.
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I was greeted upon arrival. I wish I could remember the name the lady at the front desk; however, she did everything and with a smile. She was attentive and helpful. Thanks for taking care of me!!

Jestin J.
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Customer did not leave a comment.

Ryan M. | Overall Experience |
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I'll start with my move-in experience which was 2/5 stars. The gentleman checking me was a.) rude and b.) borderline incompetent. I had to ask him how I was supposed to enter/exit the facility which he replies "oh yeah you'll need a code". He also forgot to give me a card to swipe in and out of the unit on top of not giving me directions on how sign-in/out process worked or even where my unit was located. When explaining my situation to him, he was sarcastic and said "you need to sign-in of course". He also forgot to ask me to bring back a lock and another item from the unit and asked me to get them one at a time. I'd return with one item and he'd go "well what about this item? I need that as well"...The lady who was working on that day is the only reason it didn't get a 1-star review as she helped me move the U-haul because I didn't feel comfortable navigating the 26' in the tight corners Fast forward to the move out process. I went to the physical location because I wasn't able to move out via the website, and I spoke with a worker who was helping another customer but wrote down my name and unit number and said she'd move me out after helping the customer. Unfortunately, she must have forgotten and on the 24th of September, I got an email on the 27th from the GM saying my rent was past due. I replied to the email explaining I had moved out on the 21st and that I spoke to an employee on the 24th. In addition to emailing the email, I called the facility and once again an employee wrote down my name and unit number and said he'd move me out. On the 28th, I spoke to a U-Haul customer service rep and she said I should go down to the physical location and speak to the GM. So, on Oct 1st I went to the location and was FINALLY moved out after learning there currently isn't a GM. In short, between the truck issues in Houston and this process in Atlanta, I'm done spending over $1k per move with U-Haul. End rant

Pablo N.
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Customer did not leave a comment.

Kendall T.
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For the most part everything was good, however I had to buy a pair of bolt cutters because the attendant did not take the lock off the back of the trailer door, and I wasn't driving back to get the key. Then they did not provide instruction to drop off the trailer after hours, luckily I figured it out but it would be nice to have all the information before one leaves.

Sarah J.
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Terrible experience. I waited for 20 minutes in the lobby and there was no one there. They did not have the dolly I reserved. The man working was not helpful. The truck was not cleaned and sanitized, which I was told it would be d/t COVID. I was very unhappy with the process.

Robert K.
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Customer did not leave a comment.

Wyatt C.
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Some equipment we reserved was not available. Informed at pickup which was way too late to get it elsewhere. Truck cab was falling apart and it was difficult to start.

Kyle T.
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Take the governor off the truck. I had to drive 2 hours on the interstate getting passed by semi's.

Katheria B.
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Friendly staff

BRIAN N.
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Customer did not leave a comment.

LORI F.
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While a van and blankets were not at the original confirmed location (A UHaul online inventory problem vs. employee) and while I was asked to then drive to this second less convenient location, employees at both locations were very nice. I would recommend potential customers call first to truly confirm what is and isn't available prior to driving there. I do give the employees a nice rating.

MD U.
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I reserved a 17' truck and they gave me a 15'.Coudn't move all the stuffs together.

Dana M.
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Terrible experience. I would like my money back because the service was terrible. I completed the entire rental process online yet I was asked to redo the entire thing in the office. I thought the idea of doing it online was to avoid COVID risks however this was not the case considering I had to redo the entire process in person.

Chenoa D.
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Just wish someone had told me that the rate changed if you went over 100 miles. Other than that, service was excellent ..

natasha n. | First Impressions |
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Terrible customer service at this location! I was promised a receipt for a rental truck- they never sent a receipt and then when i called about the receipt i had to repeat the email address 10 times! very unprofessional with low iq scores. Very IGNORANT people and then the representative hung up the phone! I will be posting a full review on google reviews!!!!

David J.
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Customer did not leave a comment.

Boone P.
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Employees were great too

Caleb W.
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The woman working was rude and impatient

Timothy C.
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The trucks in your fleet are very outdated. Too loud , sound system sucks . I was very disappointed. And the location was very much under staffed and there were multiple customers.

Sandy W.
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Customer did not leave a comment.

Darren K.
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The truck I reserved several days prior to pickup was not available, which could have been a huge issue. Luckily, the next smaller truck actually available ended up working out. However, the location's salesperson was very professional, friendly, and easy to deal with, which made the situation easier to work out.

Briana W.
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Customer did not leave a comment.

Hilla B.
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I tried to use your remote service and it was very frustrating and annoying. First, reserving the truck online took hours because your site kept on giving an error message tens of times until it finally took my password (which was OK and was accepted eventually after about 2 hours of attempts). Your site wasn't very clear on when I needed to check in and when I did it onsite at the UHaul parking lot, I was asked to provide additional references which I wasn't told about ahead of time and I couldn't provide on the spot - who travels around with a lease agreement and a passport??? At the last minute, after I already gave up and told your rep to cancel the reservation altogether, the store attendant, who said at first he couldn't help if I already started the online check in process, decided he CAN help and take over the process and managed to finish what needed to be done to get me my truck. The store also did not have any dollies to rent, only for purchase, and the entire experience ended up being extremely lengthy and not very pleasant.

Dejoné M.
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Provide free dolleys to use with 10' foot trucks.

Chelsie T.
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When the scheduling system Is down, customers should not be affected by that. My pick up was at 2pm and I didn't get a truck until 4:30pm on a day that I had movers scheduled to move me. Very inconvenient!!

TAWANNA J.
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Customer did not leave a comment.

glen H.
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Your 800 phone number as well as your web site is completely useless. After an hour I said screw it and called Budget. Only went back to U-Haul when Budget was out of trucks. Couldn't get a human who knew anything on the phone. As a last resort I drove to the Clairmont Rd. location and they saved your dumb asses. They were awesome. Well, you asked.

joyce M.
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Always let the customer knows ahead of time if their reservation item not going to be available on the date scheduled for the reservation rather than getting there to realize the item not available after making reservation days ahead..

Laura G.
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1. I made a reservation and the equipment was not available at the location on my reservation. They sent me to a second location. 2. I was told by two different agents that the van had been cleaned and sterilized. Going in this was a real concern of mine. I watched your videos of intensified sanitizing and was comforted by that. However, when I got into the van I was appalled. Not on was it generally dirty and looked like it had not been vacuumed or washed on the floorboards, it had not been wiped at all. I spent an hour wiping it down to feel safe to let myself and my son ride in it. This is unacceptable during a pandemic.

Susan T.
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Customer did not leave a comment.

kyle B.
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Customer did not leave a comment.

David B.
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Very professional and friendly.

vernon R.
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Customer did not leave a comment.

Jessica P.
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Customer did not leave a comment.

David C.
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need improvement more vehicles this location had only one pick up truck and keep push me to drop off for another customers need pick up trucks I couldn't make on this time to drop off haul rep want to pay full price for another customers reversation plus mileage and usage vehicles for two days this is not right why I have to pay customers reservation its not my responsibility if they had only one pick up trucks the manger are responsibility inventory how many trucks customers need mostly used and some extra vehicles for customers's more time flexible for extra days need

Samanda L.
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Lovely team <3 Thank you for everything.

John F.
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Customer did not leave a comment.

Giselle B.
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Customer did not leave a comment.

Edgar G.
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Customer did not leave a comment.

Carter R.
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My husband (Carter Ryan) and I rented a UHaul this weekend to move 16 ft. pieces of baseboards that we needed for our house. We rented the UHaul in Brookhaven (off Clairmont and Highway 85) near where we live and drove it up an hour north to Kennesaw, Georgia where we were supposed to pick up the baseboards. First I want to start off by saying just how rude the staff was at this UHaul store. My husband and I opted for the mobile check-in hoping that would speed things up and we waited over 25 minutes for someone on UHaul's website to approve his credentials before we went inside to ask if the person working at the actual store could switch us to check-in at the store to speed things up. With a LOT of rolled eyes and unwelcoming tones in her voice, she reluctantly allowed us to check-in at the store. Then, when the keys did not work for the UHaul she stomped outside to help, got the UHaul to start and rolled her eyes and walked away without saying a word (as if we are supposed to be professional UHaul starters). Then, we drive one hour north to pick up our 16 ft. baseboards. I purposely reserved the 17 ft. truck because the baseboards were 16 ft. long and per the UHaul website, it said the inside of the truck was 17 ft. long (image below). It was extremely defeating to realize once we got there that the only part of the truck that is over 16 ft. is the very small part on the top of the truck. When you are transporting baseboards, they cannot be bent in that fashion for an hour drive home on a highway. They would snap and break into many places. Needless to say, we rented this UHaul for absolutely nothing because of your inaccurate representation of the truck on your website. I would not normally type out this long of a message complaining about a service, but I also have never had this poor of an experience with a company before. I would like a complete refund for this truck as UHaul is responsible for an inaccurate website description, extremely poor-mannered staff and an overall unpleasant experience. This was not worth the $147.16 spent to waste a day. I look forward to hearing from someone soon.

Irvin E.
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I just had a problem with the slide door that got stuck which caused some delay. But overall good experience.

Quentavia L. | First Impressions |
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Very nice and accommodating staff

JOHN N. | Overall Experience |
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Customer did not leave a comment.

Shanique M. | First Impressions |
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Terrible service, no call back from manager to follow up. Sales clerk gave me the wrong gate code 3 times then assured me everything was set and when I got to my storage there was a lock still on it. Was promised 30 days free from customer service and denied at the facility. Typical. Called customer service to verify and Was told the uhaul truck has to be booked for a one way trip in order to qualify for the 30 days free. Cool. However that’s not what was explained to me. Requested a manager who listened to the recording from my initial call and heard that I was promised 30 days free and said she would rectify the issue. She didnt. Oh and let’s not forget I was on hold with customer service being passed around from person to person for more than 2 Hours. Moving my stuff out to cube smart. Done

Jalesa M. | Overall Experience |
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Customer did not leave a comment.

Jalesa M. | First Impressions |
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Customer did not leave a comment.

Gregory P. | First Impressions |
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Customer did not leave a comment.

Micheal L. | Overall Experience |
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Customer did not leave a comment.

stefanie e. | First Impressions |
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Customer did not leave a comment.

ROBERT F. | First Impressions |
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I made an online reservation on May 1st for a drive up storage at the Clairmont storage for May 5th check in. It showed 2 drive up storage areas available and I RESERVED one of the drive up units. I called on May 2nd to confirm my reservation at the storage area for May 5 and they said everything okay just bring ID etc. When I showed up at 7:15am May 5 I did not get her name but there was a card Samanda Lora told me that there were no other drive up storage available and they booked me for indoor storage 2nd floor. I asked why this happened and got no reply why but this is what you get nothing more. My issue was I was meeting my movers at 8am and paying by the hour to make the move. I did not have time to find another facility and I was going to pay these movers by the hour. I took the unit and got a free lock WOW! While the movers were loading my furniture on the truck I called your 800 number and got a very nice lady and explained my issue and she came back and said she talked with Eddie and they found a drive up storage and Eddie was waiting for me. I immediately got in my car to go take off the lock on my 2nd floor and go see Eddie about my drive up. On the way over I did receive a call from someone (Eddie) but did not answer because I was driving and only to get to the Uhaul place and have Eddie saying he made a mistake and there was nothing he could do. I GUESS MY ISSUE HERE IS WHY TO YOU HAVE A SYSTEM THAT WHEN YOU RESERVE SOMETHING IT DOES NOT RESERVE WHAT YOU WANT! I NEVER FOUND OUT FROM THE 2 EMPLOYEES WHY THIS HAPPENS AND IT SEEMS TO ME A BAIT AND SWITCH. UHAUL IS BETTER THAN THIS AND I WOULD EXPECT NOTHING LESS. I GOT A FREE LOCK AND PAID MY MOVERS AN EXTRA HOUR MORE TO MOVE ME BECAUSE WE COULD NOT JUST TAKE IT OFF THE TRUCK AND PUT IT IN THE DRIVE UP STORAGE. I DID TRY TO RESOLVE THIS ISSUE AT THE STORAGE AREA AND ALL EDDIE DID WAS GIVE ME THE BROCHURE THE IN-TOWN MOVERS WITH YOUR CEO E.J. "JOE" SHOEN TO CONTACT.

DOROTHEA B. | First Impressions |
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Customer did not leave a comment.

Micheal L. | First Impressions |
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Yes the general manger moved me in I was highly impressed of the professionalism that gave me as moving helper . Com start my 2nd location for uhaul thank you very much .

kenya t. | Overall Experience |
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I have decided to give this location 2 stars only because they have a kind manager. She was helpful & efficient BUT.. On February 29th I reserved a storage location, my friend & I showed up & were forced to deal with a lady whom was not helpful. She would hand us the paper with the storage numbers and price & give us the key card to look around on our own because she "can't get up, too old". She was rude & asked us the same questions over & over again because she was not paying attention. I came back to the storage 1 week later on March 8th & my key card was denied, I go into the office & was greeted by the Manager & the same unhelpful lady, whom looked totally different this day. Due to her lack of attention last week, She put us in the wrong storage room. The manager was helpful & solved the problem. But I definitely paid too much money to have my access denied & spent 20 minutes re-entering the information that their employee inputted incorrectly. I personally wouldn't book with this location a second time.

Donald F. | First Impressions |
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There is NOTHING out of order, both staff and facility is above par

howard S. | First Impressions |
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Excellent experience.

Connie C. | Overall Experience |
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My Experience was UNPRECEDENTEDLY AWFUL!!!! The UHaul Assocuate changed my Original reservation to one that suited U-Haul WITHOUT Authorization OR consent & to asdd INSULT to Injury charge me 2x!!!!!

BRUCE Z. | Overall Experience |
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Check out person was very helpful on return.

ROBERT O. | Overall Experience |
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Exceeded my expectations. Higher cost, so eventually I moved for a better deal. But this place is 1st class.

Carletta C. | Overall Experience |
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Should have a prorated policy when you move out or close storage early.

EDNA F. | First Impressions |
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It was nice to have people who gave us good service during a difficult time for our family.

patricia m. | First Impressions |
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Tiffany was wonderful! She explained everything, answered my questions, and walked me through every step! Very happy I came to rent here!

Richard C. | Overall Experience |
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Very dissapointed. Our lock was clearly tampered with (changed). After using a lock smith and entering the unit we found that some of our valuables were missing. No support from U haul.

Aron R. | Overall Experience |
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Service was good and the staff friendly and helpful.

Karen C. | Overall Experience |
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Cannot express how amazing the facility was, how helpful the staff was, how wonderful the truck rental was, and the ease of it all!

SABRENA W. | Overall Experience |
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Thank you to everyone there. Special thanks to Tiffany and Donald. Tiffany always goes above and beyond. Always smiling and knowledgeable. This was Ultimately the best Experience. Thanks Sabrena

Stanley R. | Overall Experience |
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It was easy and seamless renting with U-Haul

JOHNNY M. | Overall Experience |
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I have dealt with many U-HAUL locations the staff it was made this location one of the best , even when they are slammed with customers they still manage to be courtesy , considerate and professional.

Damon M. | First Impressions |
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The staff and General Manager treated me with the upmost professionalism and care. Thanks

Chelsea M. | Overall Experience |
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The place is supposed to be secure but I stored my car for 3 months in the vehicle parking and someone stole my car cover! Luckily they did not try to steal my car

Christopher B. | First Impressions |
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The lady who helped me was rude and acted put out. She treated me as if me being in her presence was making her physically Ill. The manager, who was fairly rude my first visit, greeted me with a "wha

Carletta C. | First Impressions |
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My storage reservation and quote was wrong once I arrived. The office was way to busy for two employees to run that cause my confusion, and me paying $100 more then expected and quoted. Wasn't happy!

Christopher E. | First Impressions |
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Very helpful and friendly .

Scott C. | Overall Experience |
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The manager and all employees I came in contact with were professional, helpful, and courteous. I would very much recommend this location to friends and family.

Nadine D. | First Impressions |
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Very helpful and made my return easy thank you

Michelle C. | Overall Experience |
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The staff here delivers the best customer service.

JAMES T. | Overall Experience |
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Great service

Awni M. | Overall Experience |
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Every thing is real good Thanks

nadia t. | Overall Experience |
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Hello Michael, We had no intention to move out of your facility but unfortunately we had a series of events that led us on It. Would be a good idea to training your staff to better treat customers.

Jennifer H. | Overall Experience |
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Thank you

melody r. | First Impressions |
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Tiffany was EXCELLENT!! She knows what she’s doing and her customer service etiquette is 100

kathleen S. | Overall Experience |
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The gentleman who assisted me with the Uhaul truck and Jessica are great people.

ramon S. | Overall Experience |
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Tiffany is the core reason for why the facility runs so well.

Melissa B. | First Impressions |
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Great service

LAWANDA J. | Overall Experience |
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Very Good Customer Service.

ERIC M. | Overall Experience |
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The Clairmont Rd (Atlanta) location was superb. Your GM, Mr. Donald Mcmichael, was the primary reason for me staying as long as I did. His focus on customer service will keep your customers.

Hector G. | Overall Experience |
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I all is have good costumer satisfaction we uhaul thank you very mush

denise r. | Overall Experience |
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The staff in this facility, specifically Akim, was extremely helpful at a time when I was completely overwhelmed with the stress that comes from a move. Akim had a solution to all my questions.

DELOYD J. | Overall Experience |
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The operations general manager is outstanding and the staff do a wonderful job!!!!

william f. | First Impressions |
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Entire process was a real pain

ramon S. | First Impressions |
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Donald Mcmichael was exceptional. He was friendly, assertive, and made my rental transaction very efficient and offered great advice.

Neal R. | Overall Experience |
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While the staff were friendly, I wouldn’t recommend this facility because of the misinformation on two separate occasions I received from one employee. I do not plan on coming back.

William R. | Overall Experience |
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Great manager!!

Gloria H. | Overall Experience |
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Excellent service

Miyah J. | Overall Experience |
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I would never recommend this location. My items were stolen out that unit With both of the locks on it. There were rude to me. Didn’t care abut my items. This location needs to be shut down ASAP

Racheal N. | Overall Experience |
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Move the card swipers so they can be accessed from a car, instead of having to get out of the car to check in and out. Incredibly frustrating to continually swipe.

PHILIP B. | Overall Experience |
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The facility manager, Donald, provides outstanding customer service. I would highly THIS facility and its services.

Cesar A. | Reservation |
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I made a reservation the day before for the deal of a truck and one month free of storage and after comfirming i was told i would pay around $36 plus millage. When I got there they charged me $154

MELESSA R. | Overall Experience |
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Mr. Donald has very great customer service along with his staff. I will tell everyone about this location. Location is very clean. Staff is very polite. Thank You for your service.

ROBERT O. | Reservation |
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Couteous, extremely helpful, cognizant of my time concerns

Robert G. | Overall Experience |
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I originally had a reservation at the buckhead location which was an absolutely horrible experience was sent this location and Tiffany and the other staff member turned our whole experience around

MELESSA R. | Reservation |
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Manager Donald was very professional,helpful,fast and understanding of everyone personal needs. I would recommend everyone to come to Clairmont Uhaul just because of their customer service.

Jennifer K. | Reservation |
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Excellent customer service - thanks!

Elcee B. | Reservation |
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Donald McMichael is extremely helpful puts customers first great people skills

Evan D. | Overall Experience |
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I stored my property for less than a month, and my unit was broken into. I lost a lot of property. The manager was not very helpful. Overall, this was a terrible experience with Uhaul.

Rylee O. | Overall Experience |
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U-Haul always manages to screw something up in one way or another, but the location manager, Don, does his best to accommodate when corporate fails in customer service. I appreciate all his help!

dilaine p. | Reservation |
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Your Manager Donald was so accommodating, he made my experience with UHaul a positive one.

Gene H. | Reservation |
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The customer service on the 1-800 number is terrible. Kept messing up my order request and I still don’t have a truck or a storage .

Omar C. | Reservation |
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The young lady who was at the counter helped make sure the unit was ready and helped to unload my car off of the auto transport. This location definitely has great customer service.

Margaret D. | Overall Experience |
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Caring professionals

SIMON G. | Overall Experience |
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All the staffs were very helpful and professionals Thank you for your splendid services

DONALD E. T. | Overall Experience |
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Donald is fantastic! He really cares and in each of my interactions with him - additional storage space or rental vehicle - he was professional and a pleasure to work with.

George S. | Overall Experience |
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The staff take their cue from the manager, who is the epitome of courtesy and efficiency. There is no better business in the city of Atlanta.

PATRICIA W. | Overall Experience |
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I rented a unit there for over two years.Every time I went there the air conditioner was out .I was always told they were working on it.I feel I paid almost $200.00 a month for a non climate control .

DELALI T. | Overall Experience |
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Great customer service, great facility, great people...Thank you!

No reviews have been submitted for this location.

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