U-Haul Moving & Storage at Clairmont Rd

1625 reviews

2885 Clairmont Rd NE   Atlanta, GA 30329
(From I-85: Exit Clairmont Rd turn into and cross Sam's Club parking lot)

(404) 315-0681

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Contact Us

(404) 315-0681

2885 Clairmont Rd NE
Atlanta, GA 30329
  • (From I-85: Exit Clairmont Rd turn into and cross Sam's Club parking lot)
    Driving directions

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Customer did not leave a comment.

Valerie W. 
Rating:
5.0

Excelente atencion

nestor P. 
Rating:
3.0

Customer did not leave a comment.

Cymone C. 
Rating:
3.0

Customer did not leave a comment.

JENNIFER S. 
Rating:
3.0

The location and building are fine. The two representatives that were there were fine. But I'd made an online registration with a 10am pick up. I stood inline for more than an hour waiting for a representative to get to me. What's the point of setting things up online if you still have to wait in line (for e than an hour) with everyone else? I think your system is flawed and needs to be examined.

KIMBERLY M. 
Rating:
5.0

Customer did not leave a comment.

Shakeria C. 
Rating:
3.0

A less difficult after hours return drop box process!

PURITA C. 
Rating:
3.0

I found it ridiculous to be forty-five minutes late on return and have to pay a full day's rent.

RICHARD F. 
Rating:
5.0

Customer did not leave a comment.

DINESH S. 
Rating:
4.0

Customer did not leave a comment.

Jasmine F. 
Rating:
1.0

First thing is make your reservation system work. I reserved a trailer weeks in advance to make sure I didn't have any issues because I had a small window to pick up custom made cabinets. On the morning of the rental, I did the online check in and it moved my reservation 20 minutes in the wrong direction without any input from me. I called the number provided and I got transferred where I stayed on hold for 15 minutes or so. When I got someone, I told them that there was a U-Haul location a mile or so from my house and she was able to transfer my reservation to them. If you already had my address and if a location had the equipment a mile from my house, why wasn't it transferred to them instead of 20 minutes away? Then when I got to the location, after the online check-in, where I already uploaded my drivers license and completed the process, I was in line waiting due to lack of personnel available and technical issues of people not being able to login to the system, for around 30 minutes. By the way I was third in line when I got there, it is not like there was ten people in front of me. When I finished inside, then they could not find the trailer. After all was done, I was at U-Haul for over an hour to pick up a trailer that I had already checked in online for, “to make the process faster”. So no, I would not recommend this to a friend and I will look to find other options the next time I need to rent a truck or trailer.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

DEAN B. 
Rating:
5.0

This was a last minute need for a trailer on Christmas Eve. The associate at the Clairmont location was friendly and efficient. We had an easy set up and simple drop off. Thanks !

JAY L. 
Rating:
3.0

Honestly the employees could not have been nicer, but we had a little bit of a hectic time getting our unit. It was a very busy day, so there was quite a wait (certainly not the employees fault - just stating that). When we got our access card, we were very disappointed that we couldn't get an access code. One card is not convenient. Then the card would not work to get us into the building and I had to go back to the busy office. It was re-programmed, I went back to the elevator, and up to the 3rd floor we went, only to find a lock on our unit. Back to the busy office to get an employee with the master keys to take off the facility's lock so we could store our items. Honestly this experience took WAY longer than it should have due to all of the glitches. The pricing is also extremely high, now that I have had the time to check comparable storage facilities in the area. Again, everyone was very nice and helpful, despite that they were extremely busy.

Ann O.  |  First Impressions 
Rating:
4.0

Be more precise on fuel. My contract stated the truck was full. I drove 14 miles and it took 7 gallons of gas to fill the tank. Other than that all was well. The staff at this location were very friendly and accommodating.

toni T. 
Rating:
5.0

The reservation confirmation sent me to DeanMart Shell on Northside Drive. This was no where CLOSE to where my vehicle was (2885 Clairmont Rd NE)! Why on earth did you send me there? I had to pay for TWO Ubers to get me to the wrong location and then to the correct location. Would UHaul like to reimburse me one of these fees? Please stop sending customers to the wrong locations.

CHRISTIAN S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

Hannah S. 
Rating:
5.0

Customer did not leave a comment.

Darryl T. 
Rating:
1.0

Customer did not leave a comment.

DEMARICK T. 
Rating:
5.0

Customer did not leave a comment.

BEN J. 
Rating:
4.0

Customer did not leave a comment.

GERALD M. 
Rating:
5.0

Customer did not leave a comment.

Ronetta F.  |  Overall Experience 
Rating:
4.0

The truck driver door had no key lock, the interior was uncleaned and the floor in the cargo area had the rivets previously destroyed. So the first time that I entered the cargo area, I stepped into the hole and dropped the washer. Upon returning the truck the manager "graciously" didn't charge me for the pre-existing "damage". Next time I will rent from Penske.

Jan S. 
Rating:
5.0

Customer did not leave a comment.

RAAD MUDHISH G. 
Rating:
5.0

Customer did not leave a comment.

Erin H. 
Rating:
4.0

Customer did not leave a comment.

JESSICA R. 
Rating:
5.0

Customer did not leave a comment.

Erin H. 
Rating:
2.0

My contract required a utility dolly but none were available. That required a lot more physical exertion for the move. To top it off, I was charged a $1.00 for not having/returning to utility doll that I never received. This is my 2nd less than adequate U-Haul experience. Likely going elsewhere next time.

JAMES H. 
Rating:
4.0

The equipment was clean, but the vehicle had issues that should have been conveyed with me before it was given to me. There was a spot in the cargo area that was not screwed in properly and I almost twisted my blow trying to maneuver around it. Also the lock to the driver side door is completely missing.

Malcolm M. 
Rating:
5.0

Service was great!!

David F. 
Rating:
5.0

Customer did not leave a comment.

Jessie B. 
Rating:
5.0

I didn't catch the guys name but he was extremely helpful. I encountered issues with the lock and my access card and he was right there to assist me with everything! Amazing attitude and very helpful. Thank you for making my experience amazing. He worked the early morning shift. I was there around 7:30 on 12/15. Give that guy a raise!!!!

MAURICE P. 
Rating:
5.0

Being able to complete your pick up order online is a great option. Makes picking up much quicker and easier. Staff made it very quick and easy at pickup.

Nathan C. 
Rating:
5.0

Very friendly, quick and professional!! You guys made my move an easy breeze!

Randall V. 
Rating:
5.0

Opened late. Inadequately staffed. However, there was an employee, Ebony, at the location who maintained her composure and multi-tasked magnificently. She was so calm and collected that everyone waiting relaxed and got their vehicles Cargo van had tire pressure warning and oil change messages illuminated when I picked it up. Oil change is no big deal but tire pressure can be a safety issue.

James W. 
Rating:
4.0

Improve traffic flow and parking instructions with larger and clearer signage. Increase staff during busy times and prevent smoking inside rental vehicles.

Gabriel R. 
Rating:
1.0

VERY POOR POOR CUSTOMER SERVICE, I WILL NEVER GET A STORAGE HERE EVER AGAIN! THE STAFF WERE SLOW AND DISRESPECTFUL. VERY IGNORANT WHEN IT COMES TO DOING THE PAPER WORK CORRECTLY, I WAS NEVER ABLE TO ACCESS THE ONLINE ACCOUNT, THEY NEVER EVER GAVE ME A CONTRACT IN HAND OR BY EMAIL! THE RATES ARE SUPER EXPENSIVE, MANAGER LOCKED THE DUMPSTER WHILE WE WERE MOVING OUT, VERY INCOMPETENT INDIVIDUALS, I WAS CUSSED OUT BY A MALE CUSTOMER SERVICE REP, THEY NEVER ANSWER THE PHONE EVER! THE CLOSE EARLIER THEN THE HOURS LISTED ON THE DOOR AND WEBSITE, ONE CUSTOMER SERVICE REP CLOSED THE PLACE DOWN 2 HOURS EARLIER AND DIDNT LEAVE A NOTE ON THE DOOR OR ANYTHING, THE OWNER IS TERRIBLE TOO, HE RUSHES THRU THINGS. I WOULD NEVER USE THEM FOR A STORAGE EVER AGAIN! WORST UHAUL PLACE I EVER CAME ACROSS IN 26 YEARS SINCE I LIVED IN GEORGIA! TERRIBLE FACILITY!!!!

natasha n.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Ciera H. 
Rating:
1.0

I will never do any business with this UHaul facility. The staff is unprofessional, they are very impolite & will not take any steps to assist you with anything. Whether that be securing a truck for a move or securing a storage at this facility. I will not be back & I encourage anyone to use the peachtree road location instead, they are kind, understanding, & provide quality customer service. The Clairmont location needs new management & new employees.

KENYA M.  |  Overall Experience 
Rating:
4.0

The personnel are great but the problem is with the process of booking and securing the rental via the app. Everything that I had already done via the app I had to do once again in person, defeated the whole purpose and wasted an incredible amount of time. Incredily frustrating, no solutions offered, bad customer service and lack of attention for the client.

Estefania C. 
Rating:
5.0

Customer did not leave a comment.

Eric E. 
Rating:
5.0

Ebony was excellent helping me with an issue that came up. Highly recommend based on her service.

CARLISLE W. 
Rating:
5.0

Customer did not leave a comment.

Brice G. 
Rating:
1.0

Don't go there .They steal your money. I rented 12 furniture pads 3 ready to go box and a truck from this location on September18&19th. I returned everything on September 20th.And they keep charging my card .They took around 320 dollars for the furniture pads and 2 ready to go boxes bcoz they didn't checked it in when I returned them.they just stole my money.There is no option to put zero star.

md H. 
Rating:
2.0

Impossible to reach someone

Bradley D. 
Rating:
5.0

Customer did not leave a comment.

Layne D. 
Rating:
4.0

Have over night drop off

Margie D. 
Rating:
5.0

Vida, was very informative and knowledgeable which really helped my rental process go well.

Katrina M. 
Rating:
5.0

Hello, both personnel in Atlanta and in Olathe were very friendly and answered all my questions. I would highly recommend those two stores.

Brenda L. 
Rating:
1.0

Second time using these service. And both times unprofessional and different persons. They always don't have a few things and you have to spent more just to have the luxury your use to having.Horrible customer service. Don't think the workers understand proper english

Shaquinn G. 
Rating:
1.0

You continued to charge my card several months after I returned my rental to the point i hard to cancel my card

JOHN H. 
Rating:
5.0

The staff at this location do a great job. I have rented from and/or returned equipment to this location a number of times. My experience is excellent every time.

Fred E. 
Rating:
5.0

Be more quick with responding.

Angela R. 
Rating:
5.0

When I need more than one truck I need to pick them up at same location.

TERRY S. 
Rating:
1.0

When I arrived, I had not truck, despite 5 other vehicles being on the property. I was told that I couldn't have any of those because they were reserved and that I would have to wait for "my" truck. This is inexcusable.

Kevin L. 
Rating:
5.0

The staff was super friendly and very helpful. They explained everything clearly. I felt very safe with the COVID precautions they were taking. They were also excellent at dealing with a rude customer in front of me in line.

Karrin D. 
Rating:
5.0

Customer did not leave a comment.

Miguel T. 
Rating:
3.0

Prices are to high & for the same vehicle is cheaper at Penske.

LEONARD C. 
Rating:
5.0

Customer Service from your agent Ms Vida She's very knowledgeable of the products, she is professional and helpful.

Veda L. 
Rating:
5.0

I can't remember the guy's name who serviced our return. But he was so patient and thorough, very pleasant and accommodating. Will recommend this location to any one. Kudos!

SARAH N. 
Rating:
1.0

The branch was severely understaffed. The person to helping us had too many customers to process. We arrived at 4:00 left at 6:00 was able to get a truck but not a storage unit assignment until the following morning. Please find that woman some help. This is inexcusable.

linnon n.  |  Overall Experience 
Rating:
3.0

I directed to pick up the van in another location far away from where I requested. Though other locations where around the area. I had to drive additional 14.4 miles to pick the van. This was added to my bill and when I called uhall rep./ manager at the center where this phone belongs disrepected me for asking if uhall could consider the 14.4 miles off my bill. The number I called was 4043323180. When I requested to speak with the manager, he says he was the manager, that I go ahead and report him.

ELITON O. 
Rating:
5.0

Customer did not leave a comment.

ALIGABL S. 
Rating:
3.0

Follow covid safety measures by wearing masks, having sanitizer and making sure vans are wiped down. Also the contactless pickup order was cancelled at 8am and we had to come back and wait in line at 9 for no reason

Corey J. 
Rating:
5.0

Customer did not leave a comment.

matthew W. 
Rating:
2.0

I had booked a 20' truck. U haul location tried to give me a truck which had faulty lock. I had to down grade & take a 15' truck. Which caused me inconvenience while moving. The truck I received was not up to the mark. Pickup was not smooth & it only changed gears after 3500 RPMs. Not an ideal situation to be when you in middle of moving. All in all a bad experience. Disappointed with U haul & the truck I received

Rohan D. 
Rating:
1.0

From the facility to the employees it was the worst storage experience of my life.

Jazmyn T.  |  Overall Experience 
Rating:
5.0

I love this location! I recently went to another location on 14th St. and it was a horrible experience the equipment was the worst condition I've ever driven in a U-Haul truck not this location the 14th St. location which made me come back to this location Clairmont Road got in the truck it's was clean and it drove great!

Curtis W. 
Rating:
5.0

The parking break release was broken and I didn't know. I was parked on a hill trying to release the parking break and then when I finally got it released, the truck started rolling down the hill. So please fix the parking break! It's a safety hazard!

Daeyna P. 
Rating:
5.0

Vida is great to have at this location!

Justin A. 
Rating:
5.0

Customer did not leave a comment.

debra H. 
Rating:
5.0

Great location and Personnel was very helpful, especially Vida, great costumer service and attention. Thank you!

Juan G. 
Rating:
5.0

Customer did not leave a comment.

Lenish A. 
Rating:
2.0

First when arriving to the location, I tried to log in on my phone to collect my truck. It was not out. I waited 45 mins to see the lady. She than proceeded to tell me I was to late to collect the truck. I reminded her I was in line waiting. She Told me my drivers license was not enough to identify me and needed my boyfriends phone number to call him and verify me. Mind you my boyfriend was standing next to me. After the worker pulled the truck around she refused to put. Any x on the truck where there was damage she just yelled to me to take pictures on her way in. I would like a response on this review.

BROOKE M. 
Rating:
5.0

Customer did not leave a comment.

CARRIE P. 
Rating:
5.0

I would like to thank you for such an amazing experience. They made our process as easy as it could be. Thank you again

Louis L. 
Rating:
4.0

I don't fault the location or their personnel at all. It's just that the gate of the trailer was held together by long screws (obviously not original) and it was LOUD as hell on every bump in the road. Coming from someone who doesn't tow a trailer often...it made me think the whole thing would come off the hitch at any moment. I get it, it's a rental. Many people have rented it before me...but I don't think I should be worrying about the trailer coming off or the gate falling down throughout the process. Figure out a way to secure the trailer so it isn't clanging all the time. I was impressed with your check in and out process...how it was so smooth...now figure out a way to make the towing smooth and you have a winner! ;)

ALFRED B. 
Rating:
3.0

Be nice to the customers

ESTHER I. 
Rating:
4.0

I use Uhaul for convience and customer service. In particular, I do NOT want to participate in the connection or disconnection of UHauls to my car. I had 3 conversations with the 800 number to make sure that I was assigned locations that would help me with these tasks. Yet, upon returning my Uhaul trailer on 10/15, the Atlanta employee refused to help disconnect the Uhaul from my car. Instead she stated that it was against policy to do so. A second employee also refused to help. How can a UHaul employee refuse to help in the decoupling of a Uhaul trailer from a car??? Further, the employee refused to assist in disconnecting the electrical wires from my car to the trailer insisting that I locate the wire cord under the chassis to return the entire wire connections. Only after I tore up insulation in my Subaru and was under the car did someone inform me that the wires were permanent to my car and did not need to be returned to Uhaul. She further refused to remove the UHaul hitch for storage in my car. I expect professional service in the connection and disconnection of UHaul to my car and I did not get it. I could not be more disappointed in my return.

Susan G. 
Rating:
3.0

Better organized. It was hard to tell who was handling what

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Service was exceptional. I don't remember The agents name though - he was amazing

Anthony N. 
Rating:
1.0

When picking up the vehicle, the customer service associate was taking personal calls while trying to help us. It took over an hour to pick up my pre-reserved vehicle. I tried to pick it up with the online site and it wasn't working. The idea is great in theory, but not if it doesn't work. It made renting the truck one of the most stressful experiences of my life.

MADELINE B. 
Rating:
2.0

That was supposed to open at 7 a.m. and I had somebody with me who drove me who had to be at work at 7:30. The U-Haul employee did not show up till 7:45 and was basically given the excuse that what can you do no apologies nothing. I would never rent from U-Haul again. I feel that my trip should be comped for the inconvenience it caused me and my friend that drove me. Peter flax

Peter F. 
Rating:
1.0

Didn't educate me on 20 fee for returning truck

Andrew T. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
4.0

I gave a rating of above average due to the arrival of a new manager, Vita. Initially the management was very poor when we rented a space on 10/2. We were assigned a space which was already rented to someone else. Then we were reassigned to a unit with a broken latch. No one on premises knew how to open the latch and they reported they would ha e to have a new latch placed. We waited to place items in the unit until 10/12. The latch appeared to still be broken. No one on the premises prior to 10/12 knew how to fix it. Enter Vita, she knew immediately how to open the latch, not broken, just had to maneuver properly. She handled our truck rental very efficiently and we moved without a hitch thanks to her. This was her first day on the job and she made our move a great experience due to her competence. I would have given the highest rating if we had not had the poor experience prior to her ariving as the new manager. I would recommend this location for space and vehicle rentals to everyone. Thank you Vita!

Rebecca C. 
Rating:
5.0

Customer did not leave a comment.

juan V. 
Rating:
5.0

Customer did not leave a comment.

benzetta S. 
Rating:
4.0

Customer did not leave a comment.

Kendall O. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
3.0

First, the CSR was very friendly and efficient. But, she was the only one working. One person working on a Friday. I would not recommend this location for the following reasons: - understaffed - no one to help dropping the trailer without extended wait for the one employee. - the trailer i rented came off the hitch as I was driving, so I'm guessing they didn't put in on 100% - the parking lot is small and the aisles between the storage units are hard to navigate if even one person is at their unit

LARRY F. 
Rating:
5.0

Customer did not leave a comment.

Mickey D. 
Rating:
3.0

Contract 28638501, my apologies a credit has been issued for returning back to original location.

Sarah S. 
Rating:
1.0

The truck broke down on me mid transport and could not complete my pick up and drop off. Was not satisfied with the condition they allow their vehicle to leave their lot without service.

joan A. 
Rating:
5.0

Customer did not leave a comment.

PAUL N. 
Rating:
5.0

Customer did not leave a comment.

PRICE C. 
Rating:
2.0

Terrible experience. When I booked my reservation and even did online checkin the person say unfortunately they don't have any vehicle and cannot do anything. Very unprofessional. Customer care experience also have been terrible they hang up saying they cannot wait on the phone.

Chiranjeevi L. 
Rating:
5.0

I was greeted upon arrival. I wish I could remember the name the lady at the front desk; however, she did everything and with a smile. She was attentive and helpful. Thanks for taking care of me!!

Samuel W. 
Rating:
5.0

Customer did not leave a comment.

Jestin J. 
Rating:
1.0

I'll start with my move-in experience which was 2/5 stars. The gentleman checking me was a.) rude and b.) borderline incompetent. I had to ask him how I was supposed to enter/exit the facility which he replies "oh yeah you'll need a code". He also forgot to give me a card to swipe in and out of the unit on top of not giving me directions on how sign-in/out process worked or even where my unit was located. When explaining my situation to him, he was sarcastic and said "you need to sign-in of course". He also forgot to ask me to bring back a lock and another item from the unit and asked me to get them one at a time. I'd return with one item and he'd go "well what about this item? I need that as well"...The lady who was working on that day is the only reason it didn't get a 1-star review as she helped me move the U-haul because I didn't feel comfortable navigating the 26' in the tight corners Fast forward to the move out process. I went to the physical location because I wasn't able to move out via the website, and I spoke with a worker who was helping another customer but wrote down my name and unit number and said she'd move me out after helping the customer. Unfortunately, she must have forgotten and on the 24th of September, I got an email on the 27th from the GM saying my rent was past due. I replied to the email explaining I had moved out on the 21st and that I spoke to an employee on the 24th. In addition to emailing the email, I called the facility and once again an employee wrote down my name and unit number and said he'd move me out. On the 28th, I spoke to a U-Haul customer service rep and she said I should go down to the physical location and speak to the GM. So, on Oct 1st I went to the location and was FINALLY moved out after learning there currently isn't a GM. In short, between the truck issues in Houston and this process in Atlanta, I'm done spending over $1k per move with U-Haul. End rant

Ryan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pablo N. 
Rating:
2.0

For the most part everything was good, however I had to buy a pair of bolt cutters because the attendant did not take the lock off the back of the trailer door, and I wasn't driving back to get the key. Then they did not provide instruction to drop off the trailer after hours, luckily I figured it out but it would be nice to have all the information before one leaves.

Kendall T. 
Rating:
1.0

Terrible experience. I waited for 20 minutes in the lobby and there was no one there. They did not have the dolly I reserved. The man working was not helpful. The truck was not cleaned and sanitized, which I was told it would be d/t COVID. I was very unhappy with the process.

Sarah J. 
Rating:
4.0

Customer did not leave a comment.

Robert K. 
Rating:
1.0

Terrible customer service at this location! I was promised a receipt for a rental truck- they never sent a receipt and then when i called about the receipt i had to repeat the email address 10 times! very unprofessional with low iq scores. Very IGNORANT people and then the representative hung up the phone! I will be posting a full review on google reviews!!!!

natasha n.  |  First Impressions 
Rating:
5.0

Very nice and accommodating staff

Quentavia L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN N.  |  Overall Experience 
Rating:
2.0

Terrible service, no call back from manager to follow up. Sales clerk gave me the wrong gate code 3 times then assured me everything was set and when I got to my storage there was a lock still on it. Was promised 30 days free from customer service and denied at the facility. Typical. Called customer service to verify and Was told the uhaul truck has to be booked for a one way trip in order to qualify for the 30 days free. Cool. However that’s not what was explained to me. Requested a manager who listened to the recording from my initial call and heard that I was promised 30 days free and said she would rectify the issue. She didnt. Oh and let’s not forget I was on hold with customer service being passed around from person to person for more than 2 Hours. Moving my stuff out to cube smart. Done

Shanique M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jalesa M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jalesa M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Micheal L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

stefanie e.  |  First Impressions 
Rating:
2.0

I made an online reservation on May 1st for a drive up storage at the Clairmont storage for May 5th check in. It showed 2 drive up storage areas available and I RESERVED one of the drive up units. I called on May 2nd to confirm my reservation at the storage area for May 5 and they said everything okay just bring ID etc. When I showed up at 7:15am May 5 I did not get her name but there was a card Samanda Lora told me that there were no other drive up storage available and they booked me for indoor storage 2nd floor. I asked why this happened and got no reply why but this is what you get nothing more. My issue was I was meeting my movers at 8am and paying by the hour to make the move. I did not have time to find another facility and I was going to pay these movers by the hour. I took the unit and got a free lock WOW! While the movers were loading my furniture on the truck I called your 800 number and got a very nice lady and explained my issue and she came back and said she talked with Eddie and they found a drive up storage and Eddie was waiting for me. I immediately got in my car to go take off the lock on my 2nd floor and go see Eddie about my drive up. On the way over I did receive a call from someone (Eddie) but did not answer because I was driving and only to get to the Uhaul place and have Eddie saying he made a mistake and there was nothing he could do. I GUESS MY ISSUE HERE IS WHY TO YOU HAVE A SYSTEM THAT WHEN YOU RESERVE SOMETHING IT DOES NOT RESERVE WHAT YOU WANT! I NEVER FOUND OUT FROM THE 2 EMPLOYEES WHY THIS HAPPENS AND IT SEEMS TO ME A BAIT AND SWITCH. UHAUL IS BETTER THAN THIS AND I WOULD EXPECT NOTHING LESS. I GOT A FREE LOCK AND PAID MY MOVERS AN EXTRA HOUR MORE TO MOVE ME BECAUSE WE COULD NOT JUST TAKE IT OFF THE TRUCK AND PUT IT IN THE DRIVE UP STORAGE. I DID TRY TO RESOLVE THIS ISSUE AT THE STORAGE AREA AND ALL EDDIE DID WAS GIVE ME THE BROCHURE THE IN-TOWN MOVERS WITH YOUR CEO E.J. "JOE" SHOEN TO CONTACT.

ROBERT F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DOROTHEA B.  |  First Impressions 
Rating:
5.0

Yes the general manger moved me in I was highly impressed of the professionalism that gave me as moving helper . Com start my 2nd location for uhaul thank you very much .

Micheal L.  |  First Impressions 
Rating:
2.0

I have decided to give this location 2 stars only because they have a kind manager. She was helpful & efficient BUT.. On February 29th I reserved a storage location, my friend & I showed up & were forced to deal with a lady whom was not helpful. She would hand us the paper with the storage numbers and price & give us the key card to look around on our own because she "can't get up, too old". She was rude & asked us the same questions over & over again because she was not paying attention. I came back to the storage 1 week later on March 8th & my key card was denied, I go into the office & was greeted by the Manager & the same unhelpful lady, whom looked totally different this day. Due to her lack of attention last week, She put us in the wrong storage room. The manager was helpful & solved the problem. But I definitely paid too much money to have my access denied & spent 20 minutes re-entering the information that their employee inputted incorrectly. I personally wouldn't book with this location a second time.

kenya t.  |  Overall Experience 
Rating:
5.0

There is NOTHING out of order, both staff and facility is above par

Donald F.  |  First Impressions 
Rating:
5.0

Excellent experience.

howard S.  |  First Impressions 
Rating:
1.0

My Experience was UNPRECEDENTEDLY AWFUL!!!! The UHaul Assocuate changed my Original reservation to one that suited U-Haul WITHOUT Authorization OR consent & to asdd INSULT to Injury charge me 2x!!!!!

Connie C.  |  Overall Experience 
Rating:
5.0

Check out person was very helpful on return.

BRUCE Z.  |  Overall Experience 
Rating:
5.0

Exceeded my expectations. Higher cost, so eventually I moved for a better deal. But this place is 1st class.

ROBERT O.  |  Overall Experience 
Rating:
3.0

Should have a prorated policy when you move out or close storage early.

Carletta C.  |  Overall Experience 
Rating:
4.0

It was nice to have people who gave us good service during a difficult time for our family.

EDNA F.  |  First Impressions 
Rating:
5.0

Tiffany was wonderful! She explained everything, answered my questions, and walked me through every step! Very happy I came to rent here!

patricia m.  |  First Impressions 
Rating:
1.0

Very dissapointed. Our lock was clearly tampered with (changed). After using a lock smith and entering the unit we found that some of our valuables were missing. No support from U haul.

Richard C.  |  Overall Experience 
Rating:
4.0

Service was good and the staff friendly and helpful.

Aron R.  |  Overall Experience 
Rating:
5.0

Cannot express how amazing the facility was, how helpful the staff was, how wonderful the truck rental was, and the ease of it all!

Karen C.  |  Overall Experience 
Rating:
5.0

Thank you to everyone there. Special thanks to Tiffany and Donald. Tiffany always goes above and beyond. Always smiling and knowledgeable. This was Ultimately the best Experience. Thanks Sabrena

SABRENA W.  |  Overall Experience 
Rating:
5.0

It was easy and seamless renting with U-Haul

Stanley R.  |  Overall Experience 
Rating:
5.0

I have dealt with many U-HAUL locations the staff it was made this location one of the best , even when they are slammed with customers they still manage to be courtesy , considerate and professional.

JOHNNY M.  |  Overall Experience 
Rating:
5.0

The staff and General Manager treated me with the upmost professionalism and care. Thanks

Damon M.  |  First Impressions 
Rating:
2.0

The place is supposed to be secure but I stored my car for 3 months in the vehicle parking and someone stole my car cover! Luckily they did not try to steal my car

Chelsea M.  |  Overall Experience 
Rating:
1.0

The lady who helped me was rude and acted put out. She treated me as if me being in her presence was making her physically Ill. The manager, who was fairly rude my first visit, greeted me with a "wha

Christopher B.  |  First Impressions 
Rating:
3.0

My storage reservation and quote was wrong once I arrived. The office was way to busy for two employees to run that cause my confusion, and me paying $100 more then expected and quoted. Wasn't happy!

Carletta C.  |  First Impressions 
Rating:
5.0

Very helpful and friendly .

Christopher E.  |  First Impressions 
Rating:
5.0

The manager and all employees I came in contact with were professional, helpful, and courteous. I would very much recommend this location to friends and family.

Scott C.  |  Overall Experience 
Rating:
5.0

Very helpful and made my return easy thank you

Nadine D.  |  First Impressions 
Rating:
5.0

The staff here delivers the best customer service.

Michelle C.  |  Overall Experience 
Rating:
5.0

Great service

JAMES T.  |  Overall Experience 
Rating:
5.0

Every thing is real good Thanks

Awni M.  |  Overall Experience 
Rating:
3.0

Hello Michael, We had no intention to move out of your facility but unfortunately we had a series of events that led us on It. Would be a good idea to training your staff to better treat customers.

nadia t.  |  Overall Experience 
Rating:
5.0

Thank you

Jennifer H.  |  Overall Experience 
Rating:
5.0

Tiffany was EXCELLENT!! She knows what she’s doing and her customer service etiquette is 100

melody r.  |  First Impressions 
Rating:
5.0

The gentleman who assisted me with the Uhaul truck and Jessica are great people.

kathleen S.  |  Overall Experience 
Rating:
5.0

Tiffany is the core reason for why the facility runs so well.

ramon S.  |  Overall Experience 
Rating:
5.0

Great service

Melissa B.  |  First Impressions 
Rating:
5.0

Very Good Customer Service.

LAWANDA J.  |  Overall Experience 
Rating:
5.0

The Clairmont Rd (Atlanta) location was superb. Your GM, Mr. Donald Mcmichael, was the primary reason for me staying as long as I did. His focus on customer service will keep your customers.

ERIC M.  |  Overall Experience 
Rating:
5.0

I all is have good costumer satisfaction we uhaul thank you very mush

Hector G.  |  Overall Experience 
Rating:
5.0

The staff in this facility, specifically Akim, was extremely helpful at a time when I was completely overwhelmed with the stress that comes from a move. Akim had a solution to all my questions.

denise r.  |  Overall Experience 
Rating:
5.0

The operations general manager is outstanding and the staff do a wonderful job!!!!

DELOYD J.  |  Overall Experience 
Rating:
1.0

Entire process was a real pain

william f.  |  First Impressions 
Rating:
5.0

Donald Mcmichael was exceptional. He was friendly, assertive, and made my rental transaction very efficient and offered great advice.

ramon S.  |  First Impressions 
Rating:
2.0

While the staff were friendly, I wouldn’t recommend this facility because of the misinformation on two separate occasions I received from one employee. I do not plan on coming back.

Neal R.  |  Overall Experience 
Rating:
5.0

Great manager!!

William R.  |  Overall Experience 
Rating:
5.0

Excellent service

Gloria H.  |  Overall Experience 
Rating:
1.0

I would never recommend this location. My items were stolen out that unit With both of the locks on it. There were rude to me. Didn’t care abut my items. This location needs to be shut down ASAP

Miyah J.  |  Overall Experience 
Rating:
3.0

Move the card swipers so they can be accessed from a car, instead of having to get out of the car to check in and out. Incredibly frustrating to continually swipe.

Racheal N.  |  Overall Experience 
Rating:
5.0

The facility manager, Donald, provides outstanding customer service. I would highly THIS facility and its services.

PHILIP B.  |  Overall Experience 
Rating:
1.0

I made a reservation the day before for the deal of a truck and one month free of storage and after comfirming i was told i would pay around $36 plus millage. When I got there they charged me $154

Cesar A.  |  Reservation 
Rating:
5.0

Mr. Donald has very great customer service along with his staff. I will tell everyone about this location. Location is very clean. Staff is very polite. Thank You for your service.

MELESSA R.  |  Overall Experience 
Rating:
5.0

Couteous, extremely helpful, cognizant of my time concerns

ROBERT O.  |  Reservation 
Rating:
5.0

I originally had a reservation at the buckhead location which was an absolutely horrible experience was sent this location and Tiffany and the other staff member turned our whole experience around

Robert G.  |  Overall Experience 
Rating:
5.0

Manager Donald was very professional,helpful,fast and understanding of everyone personal needs. I would recommend everyone to come to Clairmont Uhaul just because of their customer service.

MELESSA R.  |  Reservation 
Rating:
5.0

Excellent customer service - thanks!

Jennifer K.  |  Reservation 
Rating:
5.0

Donald McMichael is extremely helpful puts customers first great people skills

Elcee B.  |  Reservation 
Rating:
1.0

I stored my property for less than a month, and my unit was broken into. I lost a lot of property. The manager was not very helpful. Overall, this was a terrible experience with Uhaul.

Evan D.  |  Overall Experience 
Rating:
4.0

U-Haul always manages to screw something up in one way or another, but the location manager, Don, does his best to accommodate when corporate fails in customer service. I appreciate all his help!

Rylee O.  |  Overall Experience 
Rating:
5.0

Your Manager Donald was so accommodating, he made my experience with UHaul a positive one.

dilaine p.  |  Reservation 
Rating:
2.0

The customer service on the 1-800 number is terrible. Kept messing up my order request and I still don’t have a truck or a storage .

Gene H.  |  Reservation 
Rating:
5.0

The young lady who was at the counter helped make sure the unit was ready and helped to unload my car off of the auto transport. This location definitely has great customer service.

Omar C.  |  Reservation 
Rating:
5.0

Caring professionals

Margaret D.  |  Overall Experience 
Rating:
5.0

All the staffs were very helpful and professionals Thank you for your splendid services

SIMON G.  |  Overall Experience 
Rating:
5.0

Donald is fantastic! He really cares and in each of my interactions with him - additional storage space or rental vehicle - he was professional and a pleasure to work with.

DONALD E. T.  |  Overall Experience 
Rating:
5.0

The staff take their cue from the manager, who is the epitome of courtesy and efficiency. There is no better business in the city of Atlanta.

George S.  |  Overall Experience 
Rating:
1.0

I rented a unit there for over two years.Every time I went there the air conditioner was out .I was always told they were working on it.I feel I paid almost $200.00 a month for a non climate control .

PATRICIA W.  |  Overall Experience 
Rating:
5.0

Great customer service, great facility, great people...Thank you!

DELALI T.  |  Overall Experience 
No reviews have been submitted for this location.

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