Customer Reviews for U-Haul Moving & Storage at Clairmont Rd

2,054 reviews

2885 Clairmont Rd NE   Atlanta, GA 30329
(From I-85: Exit Clairmont Rd turn into and cross Sam's Club parking lot)

(404) 315-0681

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(404) 315-0681

2885 Clairmont Rd NE
Atlanta, GA 30329
(From I-85: Exit Clairmont Rd turn into and cross Sam's Club parking lot)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

Had to reschedule due to mechanical problem, and when I got my truck sun visor was broken over driver side. Second time I've gotten this type of vehicle. This is a busy location and the people are pleasant to work with

Lori S. 
Rating:
3.0

Location is convenient for me. Access and hours of access were good for me. The facility was clean and my items were just as I had left them. Sometimes the staff working there were not helpful or friendly at all.

William M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jason Sott B. 
Rating:
3.0

The counter help was lovely, but 2 different trailers' lights did not work with our vehicle. We had the vehicle checked and it was in proper working order. The problem was with the trailers. This caused us a tremendous amount of difficulty.

NATHAN J. 
Rating:
2.0

The fellow who worked with us was patient and kind. But the online check in did not work, the first truck was incorrectly identified so paperwork was a mismatch and the truck screeched when driving, and the truck we finally took had a window that fell out. We finally got the window back in place & took the truck anyway because we were in a hurry. The interior was fine and the 15 foot holds a lot

RAINER L. 
Rating:
3.0

The representative was very helpful. My moving equipment was not available.

Billie D. 
Rating:
5.0

Great customer service ! And multitasking!

LOREN C. 
Rating:
5.0

Nothing in this case. The staff was friendly, the truck was clean, and I appreciated the exterior checkout process. I have used many UHaul locations in Atlanta and this location far exceeds the others.

Charles P. 
Rating:
3.0

I reserved a pickup truck and a moving truck. got a reservation # for both. the pickup truck was not available and hey had no dolly or blankets per my order. made my move very difficult.

John D. 
Rating:
3.0

Customer did not leave a comment.

Rodrigo W. 
Rating:
5.0

Customer did not leave a comment.

MARCUS W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KARL K. 
Rating:
5.0

Customer did not leave a comment.

MARCUS W. 
Rating:
2.0

Please make sure the equipment is working properly and make sure the AC/ heat is working.

TERESA T. 
Rating:
5.0

Customer did not leave a comment.

KENNETH B. 
Rating:
5.0

Everything was great, and the individual who was working on our order, was fantastic.

MICHAEL J. 
Rating:
5.0

Friendly staff helpful

MOHAMED F.  |  First Impressions 
Rating:
5.0

The staff is great and very helpful would recommend to anyone looking for a good storage facility.

Brandon M.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

SASHKYA N. 
Rating:
5.0

Customer did not leave a comment.

Sergio V. 
Rating:
4.0

Customer did not leave a comment.

MIKAEL T. 
Rating:
5.0

Customer did not leave a comment.

Stephanie H. 
Rating:
5.0

Very simple, quick process

Alec P. 
Rating:
4.0

Customer did not leave a comment.

LASHAWN MARIE W. 
Rating:
5.0

We went to a precious uhaul facility & left when our needs were OT met. This facility was excellent - very clean,, efficient & all the employees wore masks which we appreciated. We would use this facility again.

DIANNA M. 
Rating:
1.0

Customer did not leave a comment.

Ian M. 
Rating:
5.0

Customer did not leave a comment.

SAHITYA K. 
Rating:
5.0

There was one person working at this location and he was going above and beyond what one person could do. His customer service skills and organization were excellent.

KELLY R. 
Rating:
4.0

Customer did not leave a comment.

Randall L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

OGECHI U. 
Rating:
4.0

Good Staff. The new manager (first day) has a pleasant personality and is a good multitasker from what I observed. Took awhile to get my trailer, but I believe that was because someone was late or did not show up for work and the new manager was playing catch as best he could. The trailer, however, was lousy. Rough riding, and felt like it was fighting to be towed by my SUV. Noticed two of the four wheels had loss their balancing weights. Wondering if the hydraulic braking system was bad. Jerked around a lot. Regardless, in bad need of a tune up, whatever that may entail. I rented a newer trailer of the same size a couple of weeks ago and did not experience the same problems. Honestly, think I should get the additional day charge refunded as the above issues were the reason I could not return within 24 hours. Let me know.

WILLIAM F. 
Rating:
5.0

Customer did not leave a comment.

MACK L. 
Rating:
2.0

It was time consuming, to have to upload license photos at time of pickup for reservations already scheduled onliine.

MICHAEL A. 
Rating:
3.0

Oil change light was on Collision assist error light on

Ayanna G. 
Rating:
1.0

How about opening up on time instead of 2 hours late.

KIRK K. 
Rating:
3.0

Customer did not leave a comment.

Luis S. 
Rating:
3.0

Customer did not leave a comment.

ALPHA S. 
Rating:
5.0

Great customer service.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

KIERRA P. 
Rating:
5.0

Great guy at the desk.

Jamal P.  |  First Impressions 
Rating:
5.0

Mobile app made pick up and drop off easy

Jonathan S. 
Rating:
5.0

I Eddie has rented several times and the experience is great Thanks

EDDIE K. 
Rating:
2.0

Elevator on building 1 is bad. Needs to be fixed. We couldn’t use the trash. There was a sign that says we could use it for a small fee, and we wanted to pay, but the front desk person declined. Overall, 3/5. Thanks!

Nosa N.  |  Overall Experience 
Rating:
5.0

Nobody rents a U-Haul so they can sit around answering web surveys. Quit sending me text messages until after I returned the truck.

ROBERT D. 
Rating:
5.0

I forgot the man's name who helped me, but he was very nice and efficient.

REX W. 
Rating:
1.0

Lock from storage was still in the unit, I had 5 movers having to wait for 30 minutes, the gentleman from the front I was told by someone from the corporate office who was there at the time he had gone to help me, but not, he was helping another client, the woman from corporate was rude and said at first I was in the wrong unit, and I was not . I’m not sure how she could have made to corporate . After those 30 minutes he came to open the unit, still believing I was wrong

susana c.  |  First Impressions 
Rating:
3.0

I don't understand how everything that I reserved with you all wasn't available for me and my trip when I was ready for pick up. I reserved on a Sunday she picked up on Monday. My van type wasn't available and my extra add ons were not available. Horrible experience and the front clerk kept making jokes, trying to trick me, which was extremely uncalled for. Because of your low stock on vans/trucks I paid more than I should have because I did NOT have to sign up for a round trip. I could have dropped it off at another location closer to my destination. Not a great experience on my end of things.

Candis P. 
Rating:
4.0

Make sure my reservation is available and pay the reservation guaranteed if it is not

Jamal H. 
Rating:
1.0

Worst moving experience I've ever had. First I didn't make a reservation for a truck and thought I could walk in and get one. Rodrick was very rude and said “we ain't got none” so I made a reservation online for 3:30 at the same location( clairmont rd) for a 17ft truck. Came back at 3:30 for my reservation and tried to use a gift card for my rental. Rodrick response was “you can't use that for a truck” so I pressed him to see if there was a way to use the gift card. I even called customer service. Neither the customer service representative or Rodrick could figure it out. I said there “has to be a way for me to use this Uhaul gift card” he then got upset and insulted me and said “You must be thick headed”. I've never been so appalled by the incompetence of an individual. I will never give Uhaul my business again.

GIANNI T. 
Rating:
5.0

Customer did not leave a comment.

Carlton J. 
Rating:
3.0

Customer did not leave a comment.

Garine G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Celia J. 
Rating:
4.0

Customer did not leave a comment.

Randall L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RANDALL L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
3.0

I had tibuse thusbkicstuin because , previous reservation was canceled by the provider 3 hours before pick.. i had to locate another truck 30 miles away from my previous reservation location in conyers, GA. The provider didn't assist in locating another rental at all, so I had accured 60 miles of negative miles

Eddie A. 
Rating:
3.0

Customer did not leave a comment.

BENJAMIN C. 
Rating:
4.0

Customer did not leave a comment.

BROCK N. 
Rating:
1.0

I was asked to leave the truck for a later checkout because the store was busy. They then charged me for gas which I had just filled. If this is not fixed I will not use Uhaul again.

DAVID V. 
Rating:
4.0

Lights were out on elevator for several days.

ANNIE D. 
Rating:
4.0

Customer did not leave a comment.

RONALD C. 
Rating:
3.0

The Customer service was poor, they did the bare minimum, they were on their phones, while dealing with customers, and couldn't answer customer questions. And the vehicle I rented wreaked of cigarette smoke.

TAMUNOTARI I. 
Rating:
4.0

Great, friendly and helpful staff! No light in my unit. I did have reserved via the Uhaul 800 a heated/refridgerated unit but when I showed up it wasn't available. I had to take the only unit left and there were no lights. I was ok without air and heat. Thank you. Tes Stout

Theresa S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RALPH L. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW L. 
Rating:
3.0

Customer did not leave a comment.

Eric J. 
Rating:
1.0

My reservations was at 8 and nobody arrived to the shop until 9 and then they tried to charge me For a dirty truck when the truck was dirty when I got it

BRANDON S. 
Rating:
1.0

Got there, and they didn't have our reservation. We had to rent something else to get the job done. Supposed to receive $50 if you get there and they don't have your vehicle reserved for you but of course we didn't get that either. Had to spend a bunch of money on a set up we didn't want! Very unhappy. Don't know why I'm even writing this though, nothing is going to happen.

LAMAR K. 
Rating:
1.0

Customer did not leave a comment.

AUFAUGH E. 
Rating:
1.0

This was the WORST experience I've ever had with uhaul. The changed my truck location after my reservation time. And then tried to charge me additional after I was inconvenienced. This ordeal caused me to be extremely behind with my packing and the storage unit closed on me. Fortunately, Tim the reservation manager was very understanding and helpful.

ALEXANDER S. 
Rating:
5.0

Customer did not leave a comment.

LEE C. 
Rating:
5.0

Customer did not leave a comment.

GEORGE H. 
Rating:
5.0

Great customer service.

VINCENT M. 
Rating:
5.0

Customer did not leave a comment.

Karen S. 
Rating:
3.0

Was told first month free however, had to pay $167.90 for the first month. Also had a climate controlled unit reserved but they had none when we arrived. Did not receive any calls or emails with changes. The computer system at UHAUL—what happened to it? I have used UHAUL for years and in the past month helped my son move and then my move it trucks cancelled, hard to get assistance on line or vial phone?

Theresa S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

RAKENA G. 
Rating:
4.0

Customer did not leave a comment.

SUSAN O. 
Rating:
5.0

Customer did not leave a comment.

RICHARD K. 
Rating:
5.0

I originally reserved 7245 rock bridge copycat Express I called them before I drove to pick up truck when I got there the truck was not there she lied to me the service there was unprofessional some little kid was calling his mother over the phone trying to find truck I will not be returning there it was a inconvenience because we had to drive way to clairmont I used 35 miles driving back home to Conyers before I even started My moving

OBIE M. 
Rating:
5.0

he care of business

john C. 
Rating:
3.0

Aquela was fabulous!!

TRAVIS F. 
Rating:
3.0

This location is in need of more staff. Although each staff member were helpful and friendly, when issues a raise it takes too long to find a resolution

Roshauna S.  |  Overall Experience 
Rating:
1.0

The truck and trailer were not prepared, was asked to connect them , was given N Drop off location which did not accept the trailer and truck, 2 more locations refused to take them, was forced to drive many miles more to drop off. Called to cust service demanding credits for extra gas I put in truck and the extra time and stress I Was denied Spend 1,5 hours just talking to customer service. The last location manager wanted to give the refund for extra gas,, but the UHaul system did not allow him to do this.. Avoid UHaul.

YAN D. 
Rating:
3.0

Customer did not leave a comment.

Gary D. 
Rating:
5.0

Customer did not leave a comment.

PETER Z. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
Rating:
1.0

Customer service needs to be way better. The truck had no gas. Staff wasn't friendly. Staff wasn't knowledgeable.

TAYLOR H. 
Rating:
3.0

There were a lot of bugs in the space.(big ants). They had got into my boxes

JACQUELINE Q.  |  Overall Experience 
Rating:
3.0

The customer service rep was very rude and short. Her explanation of how to do was not understood. When I asked he to explain, she was rude

DENISE H. 
Rating:
5.0

Customer did not leave a comment.

Joaquin P.  |  Overall Experience 
Rating:
5.0

I went to return the rental key after hours but the slot to return the key was too small for the larger key fob I was given. I had to return the next morning and hand deliver it because there was no other option. Install some newer after hours boxes to accommodate the larger key fobs.

Christopher H. 
Rating:
2.0

I was lock upstairs on the 3 floor with my key..and my man friend that was helping me move told one of the young ladies in the office for help to get Elevators open She had a nasty attitude and said she didn't have to open it.. Then when I try to explain to her they don't want to hear it.. Every time I come there to do business its always a problem with someone in the front office... You might want to have a mandatory meeting with your staff... customer service sucks I'm very upset about it... very disrespectful and Unprofessional..

Laquisha T.  |  Overall Experience 
Rating:
2.0

The person at the front desk was extremely rude to everyone. She didn't try to solve any problems and made fun of my last name.

Marisol V. 
Rating:
1.0

The truck was in bad shape. The customer service was horrible. They told me to call the 1-800 number because they don't know how to deal with problems. They also cancelled a reservation on us and blamed it on us. We waited an hour for them to tell us they didn't have a truck and then lied and said we cancelled. Very unreliable and untrustworthy. I would not recommend uhaul.

David N. 
Rating:
5.0

Lady at the location was very helpful.

JOHN C. 
Rating:
1.0

I drop my truck off Sunday about 5 p.m. You guys were closed. Therefore you could not rent the truck to anyone else. I was about 30 minutes late and I was charged an extra day for the truck and equipment and I was not able to provide a picture to do self check-in because I wasn't aware of how that worked until I had already put the keys into the Dropbox and therefore could not get back into the car to take a picture to show the mileage for the online check in and subsequently charged an additional $20. Wanting to automate things is great but not having this explained to the customer beforehand just cost me an extra $100 that I would like to be refunded. On top of all that the lock that I was sold for the door does not actually fit the door of the truck and I was told I could not return which was an additional $10 that I am out.

MICHAEL L. 
Rating:
1.0

Ellos Me Querian Dar Un Carro Que No Servia y que estaba liqueando aceite

LORENA G. 
Rating:
3.0

Customer did not leave a comment.

Eugene W.  |  Overall Experience 
Rating:
2.0

I'm a regular costumer, and every Sunday in any location only 1 person is working. I reserved the truck for 09:00am and left the facility at 10:00 - a week ago I had the same experience at the Brookhaven location + a mean employee. Definitely looking for a different solution!!!!

Ronita Z. 
Rating:
4.0

Customer did not leave a comment.

TROY M. 
Rating:
1.0

There was 1 person working and a line of 10+ people, I got my truck 45 mins late, others where behind me and at the same time. Was not fair on the worker there who was amazing for what she had to deal with. Would safely never use your location again. Used Uhaul 5 times and this was horrible. 0 stars will be going online. Was over charged for things I didn't use also. Horrible experience for all.

meredith D. 
Rating:
2.0

The Rep was by themselves so she was irritated and couldn’t give good customer service. The line was long.

tommy s.  |  First Impressions 
Rating:
2.0

Hire more people. I stood in line for 40 minutes. While waiting the young lady at the counter was beyond rude.

RANESHA C. 
Rating:
5.0

N/a

Kofi K. 
Rating:
5.0

Customer did not leave a comment.

Ebonee D. 
Rating:
5.0

Overall this location was perfect. But u haul it's self is horrible

SIMONE P. 
Rating:
4.0

The truck was not in good shape. It was challenging the drive. It needs some maintenance. There was a leak in the roof.

KRYSTAL B. 
Rating:
5.0

Over the top customer service!!

ANNIE D. 
Rating:
4.0

Excellent staff, light bulbs were never in my storage unit for one room and the other was out when going visit. It would be nice for uhaul to fix this often. Well lit areas are important! Also the Elevator is terrible; especially when you have paid movers and every time the elevator close - it takes 3-tries, before the door close! Something has to be done! That’s terrible. Don’t wait till someone gets hurts before fixing! It’s been 4-months and still not running correctly. By the way, I’m referencing building A. Call elevator specialist- that’s frustrating.

Nafessa B.  |  Overall Experience 
Rating:
1.0

The attendant helped 2 other customers while my truck rental was being fulfilled. I waited an hour at the desk. This place was seriously understaffed for a Saturday. I will never use this location again, unfortunately. It was a clusterf**k in the store by the time I got my truck. 4 people in line behind me looked as miserable as myself

Jason B. 
Rating:
1.0

The employee told us that there is a charge to hook/unhook the trailer from our car, which has never happened previously. He kept encouraging us to unhook the trailer ourselves and act as if we were inconveniencing him for unhooking the trailer. After he unhooked it he kept want us to tip him in cash which we declined several times. Very uncomfortable interaction and likely won't return to this location in the future.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

dianne b.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CLAYTON C. 
Rating:
1.0

the van was not properly cleaned and had a super strong bad smell. When I informed the manager she was very upset and only managed to tell me that she was going to clean it, but I told her that it was not to be cleaned, that the van stunk horrible. But still he spoke to me with a lot of attitude. For that reason I decided to take the unit even so smelling ugly because I was running late with my commitment. Whenever I have been to that location I have always had problems.

LUIS A. 
Rating:
1.0

I had a 3pm rental. When i arrived, there were 2 people in front of me and the only person working at this location was cleaning a van. I walked outside to talk to her. She said the computer was slow. After about 15 minutes, she finally came in. Magically the computer was working fine. It took an hour for me to get my rental. The rental was dirty inside and out.

CARRAN S. 
Rating:
1.0

1) email said I could pick up truck before location opened using app. Not true. So wasted an hour sitting in parking lot. 2) employee unable to sell me furniture lifting straps that were on display because they were not “in inventory in his computer” 3) exit gate not working when I tried to leave w my truck, had to wait another 15 minutes for him to open it manually.

GEORGE G. 
Rating:
5.0

Excellent place thanks for all your help

Jerry C. 
Rating:
5.0

Staff was awesome! They were understaffed but provided excellent service given that..

ursula M. 
Rating:
5.0

Customer did not leave a comment.

MARCUS S.  |  First Impressions 
Rating:
5.0

Reserved space online. Set up was fast. Like tha facility location and security.

Jonathan S.  |  First Impressions 
Rating:
3.0

Mattress and boxspring was left at third floor elevator landing.

MICHAEL F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derrick G.  |  First Impressions 
Rating:
5.0

The staff was friendly and took care of our needs.

Nafessa B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CABRAL H.  |  First Impressions 
Rating:
5.0

Andrea is the best!!! Efficient, clear, concise, knowledgeable. Very nice person, made the whole move non-stressful. Please get her some help, she was by herself , and did a great job at not letting us wait for long at all. Great asset...RAISE

Cassandra D.  |  Online Move In 
Rating:
5.0

Clairmont location has been helpful and accommodating

Perry O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DOROTHEA B.  |  First Impressions 
Rating:
5.0

Excellent experience.

howard S.  |  First Impressions 
Rating:
5.0

Tiffany was wonderful! She explained everything, answered my questions, and walked me through every step! Very happy I came to rent here!

patricia m.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top