Customer Reviews for U-Haul Moving & Storage at Cleveland Avenue

1,254 reviews

2866 Forrest Hills Dr SW   Atlanta, GA 30315
(1/8 mile off Cleveland Ave College Park/Atlanta)

(404) 768-0781

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(404) 768-0781

2866 Forrest Hills Dr SW
Atlanta, GA 30315
(1/8 mile off Cleveland Ave College Park/Atlanta)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Shavonna D.  |  Overall Experience 
Rating:
1.0

I had a horrible experience with UHaul. I reserved the truck 3 weeks in advance of our move, arrived at the first location early and had the message to get the keys from the front desk and my truck was given to another customer. Then, I was told to uber to a second location that also didn't think they had a truck for me. After arguing and making calls for 1 hour, the associate finally realized they did have a truck after all. This cost me an hour of time for movers and Uhaul said I would be reimbursed but I never was... horrible.

Christopher O. 
Rating:
5.0

Customer did not leave a comment.

Sadie S. 
Rating:
1.0

This Van should have been out of service for numerous reasons my hold while using.... At the time I rented it seems there weren't any other accommodations..... In hindsight I remember service associate saying this van should NOT show able to rent on-line, but since you're allowed to make reservations I'll give it to you.....

Brandon S. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS T. 
Rating:
5.0

Attentive customer service agents

JEROME G. 
Rating:
2.0

I didn't get my vehicle until about 5:30 pm on 12-02-21. And I returned it about 4:45pm on 12-03-21. Why was my vehicle charge $39.95 instead of $19.95 for a 24 hour, day, period?

JAMES J. 
Rating:
4.0

Customer did not leave a comment.

michelle p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

DAPHNY K. 
Rating:
4.0

After reserving a 24/7 pick up for 6am on the 30 Nov.at the Thurman rd location that canceled my pick up without notification didn't have the equipment at all as it turns out. The customer service rep.found the Forest Hill location for 7am pick up. The staff was very accommodating.

TRACY T. 
Rating:
1.0

I made a reservation for another location. Upon my arrival to that location I was informed that my rental was at the location listed. The staff was visibly flustered as a similar matter was occurring with another customer in the store. I had to pay again for rental and was delayed moving my items from my storage.

TIERRA M. 
Rating:
3.0

Customer did not leave a comment.

LARRY G. 
Rating:
2.0

Customer did not leave a comment.

FRANK A. 
Rating:
5.0

Customer did not leave a comment.

ANDREA H. 
Rating:
3.0

Nothing wrong with the location. Though it was the 4th location because U-Haul kept sending us places with no trucks including our original reservation location.

RYAN M. 
Rating:
3.0

Had difficulty check agreed to boxes and online check in.

David T. 
Rating:
4.0

Customer did not leave a comment.

EDWARD U. 
Rating:
1.0

Location didnt have truck that I reserved. I was sent to another location once another truck was located after a wait. Rep was rude about it.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

AMANDA G. 
Rating:
4.0

In and out TIME TOO SLOW TO SLOW

joe J. 
Rating:
5.0

Customer did not leave a comment.

CARDILLER W. 
Rating:
4.0

Customer did not leave a comment.

JESSE D.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

LIKSHIA P. 
Rating:
5.0

From every aspect that I had to deal with it seemed to be a great place to rent from

ROBERT J. 
Rating:
4.0

Customer did not leave a comment.

Michelle M. 
Rating:
5.0

Customer did not leave a comment.

SHARON B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

LANELL W. 
Rating:
5.0

Great energy! Very helpful staff. Even caught a couple of laughs.

Tay T. 
Rating:
1.0

Make sure they understand what they are signing up for!!!!!!

PAMELA H. 
Rating:
4.0

Customer did not leave a comment.

maisah W.  |  Overall Experience 
Rating:
1.0

I arrived to bring my things and move them in. I was using a Uhaul truck and had limited time on it so I was hoping to finish in a timely manner. When I get there the associate was on the phone with what seemed like a friend. The manager was busy with another customer. The associate told me that the storage I reserved was not there. I showed him my reservation and he said they didn’t have any. So I lef t frustrated. 10 minutes into my drive trying to find another storage, the manager calls and tells me that they do have a lot of open units. I turn all the way back around. I go back inside and the associate is there. I was told my info would be pulled up but it was very slow. He finally was to show me where my unit was, but instead of waiting for me to get the truck, he drove off. I waited at the gate until he finally appeared and waved for me to come towards him. I get to my unit and he asks me if I have a lock. I said “no I didn’t know I needed one. Do you sell them?” He says “yes”. Which was more frustrating because if I knew that I would’ve bought it earlier while everything was processing. He then drove off and did not show me how to open the storage. I had to call the front office and the manager explained it to me. When I was finally finished I had to go all the way back to the front just to buy a lock and then go back to my storage to lock it. This should’ve been a 30 minute process. But it took up 1 hour 45 minutes of my time. Costing me money and time. The manager was nice and apologized. But this was the worst experience I’ve ever had! Moving is already stressful enough. Your employee made it 1 million times more stressful.

Tierra F.  |  First Impressions 
Rating:
5.0

I rarely need a u-haul. But the experience of using your equipment was excellent. I will keep you in mind for my future short-term vehicle needs.

Myron M. 
Rating:
1.0

Still waiting on final receipt I was promised I would receive by email mid day to verify properly charged

DANIEL L. 
Rating:
5.0

The young man / sales person was a breath of fresh air. Truely a people person.

LINDA M.  |  First Impressions 
Rating:
4.0

Thank you! I stored my things here for 4 years and am grateful. Unfortunately, my gate didn't close properly and when I returned the unit was full of mice and cockroaches. I'm sure that's not unusual, though. It seems that over my rental period the gates all around mine were replaced with new ones. It would have been nice if they would have replaced mine as well. Otherwise, the facility is convenient. The staff was always very nice and communication was consistent and polite. Thank you! If I need storage in the future, I'll be back!

George B.  |  Overall Experience 
Rating:
2.0

Surprise pricing and unorganized. I was sent from one location to the next and paid more than expected.

Queen B. 
Rating:
3.0

I reserved a Van, only to arrive and be put into a 10' ft. Truck. I was than changed 30% more⁉️ There while NO Considerations for my inconvenience…..

RUSSELL L. 
Rating:
4.0

The location has everything, but the space is very tight

Gregory B. 
Rating:
5.0

Everything was good.

SORITA M. 
Rating:
5.0

Everything was good !

SORITA M. 
Rating:
5.0

Great Customer Service!!!

Melvin S. 
Rating:
4.0

Customer did not leave a comment.

SHARON B. 
Rating:
2.0

The location that I used (7866 Forrest Hills Dr, Atlanta, GA), could not have been more unprofessional. My box arrived here in June. I scheduled a pickup for my box on Saturday 8/7, many days in advanced. 2 hours before pickup, I get a call from this location saying they don't have a forklift driver. I was frustrated because this should have been planned for in advanced. I Saturday is when I had off from work and could move into my new home. UHaul should have planned for a forklift drivers on a Saturday weeks before. The lady on the phone was unapologetic and unprofessional. I then move into a new home on Sunday 9/19. My movers show up at UHaul to get my box but UHaul tells them “it's unavailable” with no information. Because this UHaul location didnt answer my numerous phone calls, I had to drive 30 minutes to the location to speak to them and they said they didn't get the box from the back of the storage room. I had placed my moving order 3 days before!!! There's no reason this should've happened and the fact that they can't call to let me know with proper notice! THEN I reschedule my movers for the next day, and my movers have to spend 90 minutes waiting for UHaul to get my box because my order shows canceled in the system!? Garnicia (the new general store manager) was not helpful as she said she didn't know what she was doing because she was new. I didn't cancel it, I had no refund, and it showed as active in the system. This was such a frustrating experience, I will not be using UHaul again. They were EXTREMELY difficult to get ahold of on the phone or chat consistently (from June to September I only got ahold of them on the phone twice)

Priya S. 
Rating:
5.0

Customer did not leave a comment.

Karim N. 
Rating:
4.0

Customer did not leave a comment.

Debbie Q. 
Rating:
1.0

I was charged for fuel, even thiugh i brought it back at the same level as when i got the truck. The guy in the office was very rude, stating he had his personal life and didn't have time to check me in. I want the fuel charges returned to me asap.

Avery G. 
Rating:
5.0

Rachel and the manager were extremely professional and helpful. Would highly recommend this location.

Katie B. 
Rating:
4.0

Customer did not leave a comment.

Ebony P. 
Rating:
3.0

The lady was by herself and got stuck in the back of the facility missed the main entrance and she can't help luckily employee from Uhaul was walking and he helped us. Thanked him for that without him there on that moment I don't know what will happen

Villamaria A. 
Rating:
1.0

Why was I charged for a second day?

CRAIG C. 
Rating:
1.0

I picked up the unit at noon, i rented the unit for a day…. I returned the unit at about 630pm that same day…. the agent was gone so I dropped my keys on the drop box… when I got my receipt I was charged for a second day???? Why

CRAIG C. 
Rating:
5.0

Customer did not leave a comment.

Tiffany B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Lesson wait time

herbert M. 
Rating:
5.0

Both reps were very nice, kind and helpful.

Shadonna O. 
Rating:
5.0

Customer did not leave a comment.

Nellie P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeteree H.  |  First Impressions 
Rating:
5.0

The two girls there were very polite and helpful They check me in relatively quickly and were very kind. The gentleman I deal with when I come back was the same spirit: very cool and nice Overall super experience The truck was clean and worked well

HAmed L. 
Rating:
5.0

This was actually the last location I visited and the customer service was awesome. Ms.Garnerica was very polite & knowledgeable. The other two locations I visited prior to the last location was awful,rude,and need to be properly trained people skills on dealing with the public.

ERICA W. 
Rating:
3.0

I would rated this location a 5 star. Because of the great experience I had returning the vehicle. Checking out the vehicle was a whole different story. The associate working that day was too quick to check me out and these are results of a good/bad review. 1. The contract indicated a full tank. It had less then 3/4. 2. The mileage on the contract indicated over 77,000 miles. It had a little over 66,000 miles. When I brought these findings to the associates attention. She dismissed me by saying. “Just take a picture.” REALLY!

DEBRA R. 
Rating:
4.0

Parking was difficult, not much space to maneuver when returning a van/truck. Otherwise, great staff and service!

Andres C. 
Rating:
5.0

They were very helpful with helping me remove my car from the tow dolly. I could not have done this myself and their staff knew exactly what to do. They went above and beyond.

Ann M. 
Rating:
5.0

Erica and the staff at this location are always very helpful and professional, and operate their location as such. Been a customer for a few years now, i won't be going anywhere anytime soon

Derrick G.  |  First Impressions 
Rating:
5.0

Staff was very professional and friendly. Definitely would recommend to others.

Donna F M. 
Rating:
5.0

The staff was very professional and kind. Honestly just keep doing what you're doing.

Donna F M. 
Rating:
5.0

Much nicer well maintained and more professional than my first storage facility so I'm a happy customer and your attendees where extremely helpful and kind.

briale j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA J. 
Rating:
4.0

Customer did not leave a comment.

ROY S. 
Rating:
5.0

Great customer service and helpful made the horrid task of moving somewhat bearable

BRIALE J. 
Rating:
5.0

Very helpful staff great customer service I'll definitely be coming back and referring people made the horrid task of moving somewhat bearable

BRIALE J. 
Rating:
5.0

Customer did not leave a comment.

CONNIE S. 
Rating:
5.0

Customer did not leave a comment.

medford D. 
Rating:
5.0

Always a pleasant experience at this location.

DWAYNE F. 
Rating:
5.0

Customer did not leave a comment.

Debra T. 
Rating:
5.0

Customer did not leave a comment.

terry S. 
Rating:
5.0

The Manager at this location was very helpful, knowledgeable, kind, and demonstrated great customer service.

monquallo B. 
Rating:
5.0

Continue doing what you all are doing.

Lucas B. 
Rating:
4.0

Customer did not leave a comment.

MILES W. 
Rating:
4.0

Store too crowded with boxes and stuff. Always a little chaotic and disorganized. No place to park.

Luis D. 
Rating:
5.0

Customer did not leave a comment.

CURTIS MICHAEL C. 
Rating:
5.0

Erica Young was very professional. I've been in customer service for 23 years. I used to be a customer service manager for AT&T. She is handling rude and entitled customers from all walks of life. I sat there and watched. She does her job very well. This needs to be taken into serious consideration. You are lucky that she stayed with your company. Please do more for her than just a simple pat on the back. You need her to help run your company. Thank you kindly.

WILLIAM M. 
Rating:
5.0

The manager Erica was a great help and very friendly.

Robert B. 
Rating:
4.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Matt B. 
Rating:
5.0

Customer did not leave a comment.

Debra T. 
Rating:
4.0

Dropped it off after hours and used the AP. Worked fine..Thanks

Robert S. 
Rating:
5.0

Erica Young is a rockstar. She and the female that was in training provided exceptional service and was able to rise above the rude, disrespectful, unreasonable and out right crazy customers before me. I'd like to commend her on the level of professionalism and courtesy she and the trainee showed me, the undeserving customers ahead of me and the customers that were there when I returned the truck. Employees like these two make customers want to come back. Keep up the good work Erica and trainee who's name I forgot. And congrats to Uhaul for having caring employees. Until I come back to steal these two for my business.

damon J. 
Rating:
5.0

Customer did not leave a comment.

NEILSA M. 
Rating:
5.0

Very friendly staff

JOHN R. 
Rating:
5.0

Erica was awesome.. up her pay!

DARTANYON M. 
Rating:
5.0

Erica is the absolute best!!! The one woman is more efficient then some fully staffed Uhaul locations.

ABU W. 
Rating:
1.0

The truck was in horrible condition and not clean. I will never rent from that location again

SHAWATA B. 
Rating:
5.0

So glad Erica is back. This one woman runs a whole operation better then moat fully staffed Uhual locations. Absolutely the best!!

ABU W. 
Rating:
1.0

Was overcharged

MICHAEL S. 
Rating:
5.0

MAKE SURE YOU KEEP ERICA ON YOU GUYS TEAM SHE'S A OUTSTANDING EMPLOYEE

Devin D. 
Rating:
5.0

Customer did not leave a comment.

Damien W. 
Rating:
5.0

Erica and the other staff are awesome thank you so much for all your knowledge and help.

MICHELLE M. 
Rating:
5.0

Customer did not leave a comment.

Angela J. 
Rating:
5.0

Kendrick and Ricardo were helpful resolved my concerns.

Jennifer R. 
Rating:
5.0

again the people at the location were fine but Uhaul dropped the ball again. i was given no info on where i could drop off my truck and to call Uhaul is pointless because you are put on hold forever and then you are talking to someone in New York. For a huge company you are piss poor at best. I WILL NEVER USE YOU AGAIN.

frederick D. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
4.0

Just keep serving the customers like you are doing with respect and a smile

SABRIA S. 
Rating:
5.0

Customer did not leave a comment.

Sugat P. 
Rating:
4.0

Customer did not leave a comment.

Burnett P. 
Rating:
2.0

Customer did not leave a comment.

BENJAMIN F. 
Rating:
5.0

I didn't get her name but she checked us on and out. She was incredible. The best personality to encounter in such a stressful situation like moving. Thank You

Ashlei T. 
Rating:
3.0

Same location as confirm

JOONHO L. 
Rating:
5.0

Give them the same professional service that I was given..NO IMPROVEMENT NEEDED..VERY PROFESSIONAL & knowledgeable..and super sweet and kind...

ALFREDIA W. 
Rating:
5.0

Customer did not leave a comment.

Devin D. 
Rating:
5.0

Erica Young was very nice and went beyond the call of duty to get us the exact cargo van we needed and when we needed it. Thanks Erica! Because we looked everywhere in Atlanta for a cargo van to rent!. Erica came through for us!

Darrien G. 
Rating:
5.0

Customer did not leave a comment.

Bill J. 
Rating:
5.0

Customer did not leave a comment.

Earnest H.  |  First Impressions 
Rating:
5.0

The lady that waited on me was nice & she done everything that she could to make sure things were like they was suppose to be & im sorry I don’t know her name

Lashana D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jason M.  |  First Impressions 
Rating:
5.0

Ericka the manager was great she picked the absolute perfect size for my storage needs

Abu W.  |  First Impressions 
No reviews have been submitted for this location.

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