Customer Reviews for U-Haul Moving & Storage at Cleveland Avenue

1,284 reviews

2866 Forrest Hills Dr SW   Atlanta, GA 30315
(1/8 mile off Cleveland Ave College Park/Atlanta)

(404) 768-0781

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(404) 768-0781

2866 Forrest Hills Dr SW
Atlanta, GA 30315
(1/8 mile off Cleveland Ave College Park/Atlanta)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great customer service

CARLOS T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

This is a TOP-TIER U-Haul team!!! Everybody is working and it shows. Each customer is acknowledged when they walk in the door and everyone enjoys a short wait time. Thanks for your help ladies! Michael Broadwater MY FENCE MAN 770-853-9455

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

CURTIS C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

LUCKY R. 
Rating:
5.0

The staff was extremely courteous, knowledgeable, and helpful. I will happily recommend this location to anyone looking to rent a UHaul or storage unit!

EVELYN P. 
Rating:
5.0

Customer did not leave a comment.

EDRENA TYREN B.  |  Overall Experience 
Rating:
1.0

A customer came in and was verbally abusive to me because I was white. he said that i was after him and the clerk told he that he wasn't. the man ranted and raved and spewed racial slurs at me. the Uhaul guy told him to stop or leave and that he was after me. the uhaul rep went outside to check the current customer in and took that man anyway. what a way to treat your customers. If I had acted that way your rep would have called the police on me. we should all be treated well regardless of our race but a man who thinks he is better than white people and then your rep treats him that way is an insult to ALL the people.... SHAME on you

FRANK C. 
Rating:
5.0

Cedric handles his customers very professional

JODY G. 
Rating:
3.0

Customer did not leave a comment.

VALERIA B. 
Rating:
4.0

Customer did not leave a comment.

LAURA A. 
Rating:
5.0

Excellent customer service.

Joyce E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michelle g.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

CYNTHIA M. 
Rating:
5.0

Customer did not leave a comment.

MARTERILLA I. 
Rating:
5.0

Customer did not leave a comment.

VINCENT J. 
Rating:
5.0

Ms.Wagner & Chris was so nice and helpful I will always use them ❤️🙌🏾🙏🏾💯😍

DAGUNELL T. 
Rating:
4.0

This location was fine, but our overall experience with uhaul was terrible. We had to make two separate reservations at neighborhood partners. We couldn't get a truck at either place. Neither owner was available and we weren't given the right information to get keys out with a phone. Then we made a third reservation at a uhaul location and it took almost an hour to check in. We will not be using uhaul ever again.

Corey E. 
Rating:
5.0

The truck I had was a drop-off to this location and it was raggedy as hell. The knobs were missing from the window door handles. The tire pressure was extremely low. The whole truck wobbled at 25-35 mph so much so that I had to get on the shoulder of the interstate fearing the truck was going to break down. So, instead of just renting your vehicles, test drive your vehicles and do maintenance and repairs accordingly before renting.

NADINE C. 
Rating:
5.0

Customer did not leave a comment.

Walter C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

OLADAPO S. 
Rating:
2.0

When I input the address on apple maps it came up and gave me directions to 2545 Forrest Hills Drive which is not the Uhaul location. Once I finally arrived at the correct location Garnesia was wonderful. She needs a promotion and raise. She was working alone and had to attend the front office, cleanup the truck, check in the equipment, and help direct me to where to park a 26ft truck and a car transport trailer on this nearly impossible property! This property is ridiculously small with unlevel land and tightly close outdoor storage units, other vehicles, and other impediments.

Chaddrick O. 
Rating:
4.0

Staff was very professional and showed good customer service.

JANAWA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

IESHA H. 
Rating:
5.0

Thanks y'all!

ERIC S. 
Rating:
3.0

Customer did not leave a comment.

DAVID L. 
Rating:
1.0

First the reservation was made for 7:00 a.m. since the place opens at that time it is waiting until 8:00 a.m. that the manager of the place arrived, the lousy service and at the last minute they would give you an estimate and at the end of the day they give you another with other charges changed by themselves Hello, good morning, I do not understand why such a high charge if the estimate was for 40 miles, the insurance was 14.00 that in the estimate that they gave me in the morning was $ 94.26. In the afternoon I return and they send me the second estimate, I only used 26.20, plus they changed my insurance to 28.00. with a total of $ 162.23, changes that they make if the presence of only one I ask them to correct that error

Derick A. 
Rating:
5.0

Customer did not leave a comment.

LORETTA M. 
Rating:
5.0

Customer did not leave a comment.

Shavonna D.  |  Overall Experience 
Rating:
1.0

I had a horrible experience with UHaul. I reserved the truck 3 weeks in advance of our move, arrived at the first location early and had the message to get the keys from the front desk and my truck was given to another customer. Then, I was told to uber to a second location that also didn't think they had a truck for me. After arguing and making calls for 1 hour, the associate finally realized they did have a truck after all. This cost me an hour of time for movers and Uhaul said I would be reimbursed but I never was... horrible.

Christopher O. 
Rating:
5.0

Customer did not leave a comment.

Sadie S. 
Rating:
1.0

This Van should have been out of service for numerous reasons my hold while using.... At the time I rented it seems there weren't any other accommodations..... In hindsight I remember service associate saying this van should NOT show able to rent on-line, but since you're allowed to make reservations I'll give it to you.....

Brandon S. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS T. 
Rating:
5.0

Attentive customer service agents

JEROME G. 
Rating:
2.0

I didn't get my vehicle until about 5:30 pm on 12-02-21. And I returned it about 4:45pm on 12-03-21. Why was my vehicle charge $39.95 instead of $19.95 for a 24 hour, day, period?

JAMES J. 
Rating:
4.0

Customer did not leave a comment.

michelle p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

DAPHNY K. 
Rating:
4.0

After reserving a 24/7 pick up for 6am on the 30 Nov.at the Thurman rd location that canceled my pick up without notification didn't have the equipment at all as it turns out. The customer service rep.found the Forest Hill location for 7am pick up. The staff was very accommodating.

TRACY T. 
Rating:
1.0

I made a reservation for another location. Upon my arrival to that location I was informed that my rental was at the location listed. The staff was visibly flustered as a similar matter was occurring with another customer in the store. I had to pay again for rental and was delayed moving my items from my storage.

TIERRA M. 
Rating:
3.0

Customer did not leave a comment.

LARRY G. 
Rating:
2.0

Customer did not leave a comment.

FRANK A. 
Rating:
5.0

Customer did not leave a comment.

ANDREA H. 
Rating:
3.0

Nothing wrong with the location. Though it was the 4th location because U-Haul kept sending us places with no trucks including our original reservation location.

RYAN M. 
Rating:
3.0

Had difficulty check agreed to boxes and online check in.

David T. 
Rating:
4.0

Customer did not leave a comment.

EDWARD U. 
Rating:
1.0

Location didnt have truck that I reserved. I was sent to another location once another truck was located after a wait. Rep was rude about it.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

AMANDA G. 
Rating:
4.0

In and out TIME TOO SLOW TO SLOW

joe J. 
Rating:
5.0

Customer did not leave a comment.

CARDILLER W. 
Rating:
4.0

Customer did not leave a comment.

JESSE D.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

LIKSHIA P. 
Rating:
5.0

From every aspect that I had to deal with it seemed to be a great place to rent from

ROBERT J. 
Rating:
4.0

Customer did not leave a comment.

Michelle M. 
Rating:
5.0

Customer did not leave a comment.

SHARON B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

LANELL W. 
Rating:
5.0

Great energy! Very helpful staff. Even caught a couple of laughs.

Tay T. 
Rating:
1.0

Make sure they understand what they are signing up for!!!!!!

PAMELA H. 
Rating:
1.0

I arrived to bring my things and move them in. I was using a Uhaul truck and had limited time on it so I was hoping to finish in a timely manner. When I get there the associate was on the phone with what seemed like a friend. The manager was busy with another customer. The associate told me that the storage I reserved was not there. I showed him my reservation and he said they didn’t have any. So I lef t frustrated. 10 minutes into my drive trying to find another storage, the manager calls and tells me that they do have a lot of open units. I turn all the way back around. I go back inside and the associate is there. I was told my info would be pulled up but it was very slow. He finally was to show me where my unit was, but instead of waiting for me to get the truck, he drove off. I waited at the gate until he finally appeared and waved for me to come towards him. I get to my unit and he asks me if I have a lock. I said “no I didn’t know I needed one. Do you sell them?” He says “yes”. Which was more frustrating because if I knew that I would’ve bought it earlier while everything was processing. He then drove off and did not show me how to open the storage. I had to call the front office and the manager explained it to me. When I was finally finished I had to go all the way back to the front just to buy a lock and then go back to my storage to lock it. This should’ve been a 30 minute process. But it took up 1 hour 45 minutes of my time. Costing me money and time. The manager was nice and apologized. But this was the worst experience I’ve ever had! Moving is already stressful enough. Your employee made it 1 million times more stressful.

Tierra F.  |  First Impressions 
Rating:
5.0

I rarely need a u-haul. But the experience of using your equipment was excellent. I will keep you in mind for my future short-term vehicle needs.

Myron M. 
Rating:
1.0

Still waiting on final receipt I was promised I would receive by email mid day to verify properly charged

DANIEL L. 
Rating:
5.0

The young man / sales person was a breath of fresh air. Truely a people person.

LINDA M.  |  First Impressions 
Rating:
2.0

Surprise pricing and unorganized. I was sent from one location to the next and paid more than expected.

Queen B. 
Rating:
3.0

I reserved a Van, only to arrive and be put into a 10' ft. Truck. I was than changed 30% more⁉️ There while NO Considerations for my inconvenience…..

RUSSELL L. 
Rating:
4.0

The location has everything, but the space is very tight

Gregory B. 
Rating:
5.0

Everything was good.

SORITA M. 
Rating:
5.0

Everything was good !

SORITA M. 
Rating:
5.0

Great Customer Service!!!

Melvin S. 
Rating:
4.0

Customer did not leave a comment.

SHARON B. 
Rating:
2.0

The location that I used (7866 Forrest Hills Dr, Atlanta, GA), could not have been more unprofessional. My box arrived here in June. I scheduled a pickup for my box on Saturday 8/7, many days in advanced. 2 hours before pickup, I get a call from this location saying they don't have a forklift driver. I was frustrated because this should have been planned for in advanced. I Saturday is when I had off from work and could move into my new home. UHaul should have planned for a forklift drivers on a Saturday weeks before. The lady on the phone was unapologetic and unprofessional. I then move into a new home on Sunday 9/19. My movers show up at UHaul to get my box but UHaul tells them “it's unavailable” with no information. Because this UHaul location didnt answer my numerous phone calls, I had to drive 30 minutes to the location to speak to them and they said they didn't get the box from the back of the storage room. I had placed my moving order 3 days before!!! There's no reason this should've happened and the fact that they can't call to let me know with proper notice! THEN I reschedule my movers for the next day, and my movers have to spend 90 minutes waiting for UHaul to get my box because my order shows canceled in the system!? Garnicia (the new general store manager) was not helpful as she said she didn't know what she was doing because she was new. I didn't cancel it, I had no refund, and it showed as active in the system. This was such a frustrating experience, I will not be using UHaul again. They were EXTREMELY difficult to get ahold of on the phone or chat consistently (from June to September I only got ahold of them on the phone twice)

Priya S. 
Rating:
5.0

Customer did not leave a comment.

Karim N. 
Rating:
4.0

Customer did not leave a comment.

Debbie Q. 
Rating:
1.0

I was charged for fuel, even thiugh i brought it back at the same level as when i got the truck. The guy in the office was very rude, stating he had his personal life and didn't have time to check me in. I want the fuel charges returned to me asap.

Avery G. 
Rating:
5.0

Rachel and the manager were extremely professional and helpful. Would highly recommend this location.

Katie B. 
Rating:
4.0

Customer did not leave a comment.

Ebony P. 
Rating:
3.0

The lady was by herself and got stuck in the back of the facility missed the main entrance and she can't help luckily employee from Uhaul was walking and he helped us. Thanked him for that without him there on that moment I don't know what will happen

Villamaria A. 
Rating:
1.0

Why was I charged for a second day?

CRAIG C. 
Rating:
1.0

I picked up the unit at noon, i rented the unit for a day…. I returned the unit at about 630pm that same day…. the agent was gone so I dropped my keys on the drop box… when I got my receipt I was charged for a second day???? Why

CRAIG C. 
Rating:
5.0

Customer did not leave a comment.

Tiffany B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Lesson wait time

herbert M. 
Rating:
5.0

Both reps were very nice, kind and helpful.

Shadonna O. 
Rating:
5.0

Customer did not leave a comment.

Nellie P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeteree H.  |  First Impressions 
Rating:
5.0

The two girls there were very polite and helpful They check me in relatively quickly and were very kind. The gentleman I deal with when I come back was the same spirit: very cool and nice Overall super experience The truck was clean and worked well

HAmed L. 
Rating:
5.0

This was actually the last location I visited and the customer service was awesome. Ms.Garnerica was very polite & knowledgeable. The other two locations I visited prior to the last location was awful,rude,and need to be properly trained people skills on dealing with the public.

ERICA W. 
Rating:
3.0

I would rated this location a 5 star. Because of the great experience I had returning the vehicle. Checking out the vehicle was a whole different story. The associate working that day was too quick to check me out and these are results of a good/bad review. 1. The contract indicated a full tank. It had less then 3/4. 2. The mileage on the contract indicated over 77,000 miles. It had a little over 66,000 miles. When I brought these findings to the associates attention. She dismissed me by saying. “Just take a picture.” REALLY!

DEBRA R. 
Rating:
4.0

Parking was difficult, not much space to maneuver when returning a van/truck. Otherwise, great staff and service!

Andres C. 
Rating:
5.0

They were very helpful with helping me remove my car from the tow dolly. I could not have done this myself and their staff knew exactly what to do. They went above and beyond.

Ann M. 
Rating:
5.0

Erica and the staff at this location are always very helpful and professional, and operate their location as such. Been a customer for a few years now, i won't be going anywhere anytime soon

Derrick G.  |  First Impressions 
Rating:
5.0

Staff was very professional and friendly. Definitely would recommend to others.

Donna F M. 
Rating:
5.0

The staff was very professional and kind. Honestly just keep doing what you're doing.

Donna F M. 
Rating:
5.0

Much nicer well maintained and more professional than my first storage facility so I'm a happy customer and your attendees where extremely helpful and kind.

briale j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA J. 
Rating:
4.0

Customer did not leave a comment.

ROY S. 
Rating:
5.0

Great customer service and helpful made the horrid task of moving somewhat bearable

BRIALE J. 
Rating:
5.0

Very helpful staff great customer service I'll definitely be coming back and referring people made the horrid task of moving somewhat bearable

BRIALE J. 
Rating:
5.0

Customer did not leave a comment.

CONNIE S. 
Rating:
5.0

Customer did not leave a comment.

medford D. 
Rating:
5.0

Always a pleasant experience at this location.

DWAYNE F. 
Rating:
5.0

Customer did not leave a comment.

Debra T. 
Rating:
5.0

Customer did not leave a comment.

terry S. 
Rating:
5.0

The Manager at this location was very helpful, knowledgeable, kind, and demonstrated great customer service.

monquallo B. 
Rating:
5.0

Continue doing what you all are doing.

Lucas B. 
Rating:
4.0

Customer did not leave a comment.

MILES W. 
Rating:
4.0

Store too crowded with boxes and stuff. Always a little chaotic and disorganized. No place to park.

Luis D. 
Rating:
5.0

Customer did not leave a comment.

CURTIS MICHAEL C. 
Rating:
5.0

Erica Young was very professional. I've been in customer service for 23 years. I used to be a customer service manager for AT&T. She is handling rude and entitled customers from all walks of life. I sat there and watched. She does her job very well. This needs to be taken into serious consideration. You are lucky that she stayed with your company. Please do more for her than just a simple pat on the back. You need her to help run your company. Thank you kindly.

WILLIAM M. 
Rating:
5.0

The manager Erica was a great help and very friendly.

Robert B. 
Rating:
4.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Matt B. 
Rating:
5.0

Customer did not leave a comment.

Debra T. 
Rating:
4.0

Dropped it off after hours and used the AP. Worked fine..Thanks

Robert S. 
Rating:
5.0

Erica Young is a rockstar. She and the female that was in training provided exceptional service and was able to rise above the rude, disrespectful, unreasonable and out right crazy customers before me. I'd like to commend her on the level of professionalism and courtesy she and the trainee showed me, the undeserving customers ahead of me and the customers that were there when I returned the truck. Employees like these two make customers want to come back. Keep up the good work Erica and trainee who's name I forgot. And congrats to Uhaul for having caring employees. Until I come back to steal these two for my business.

damon J. 
Rating:
5.0

Customer did not leave a comment.

NEILSA M. 
Rating:
5.0

Customer did not leave a comment.

Earnest H.  |  First Impressions 
Rating:
5.0

The lady that waited on me was nice & she done everything that she could to make sure things were like they was suppose to be & im sorry I don’t know her name

Lashana D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jason M.  |  First Impressions 
Rating:
5.0

Ericka the manager was great she picked the absolute perfect size for my storage needs

Abu W.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top