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LISA DCustomer Reviews for U-Haul Moving & Storage at Columbia Fairgrounds
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great staff!
Steve B | Overall ExperienceEasy drop off!
JOE MThe employees who helped me set up the reservations and check in were very helpful. The gentleman who helped me in the afternoon on 4/17 was extremely helpful. I asked to move from the 2nd floor to the first floor. He took care of it efficiently and found me two very good units. He also helped me with my initial access to get started unloading into the units.
LARRY S | First ImpressionsChanged my location pick up/drop off 30 after I was supposed to already have it and then charged me more than what we agreed on will never use this service again
Hannah KUhaul is always a great choice when needing a temporary vehicle for moving large items. Solid consistent service across the board.
JASON HProfessional nice and patient location was quiet and clean
DESHAWN AFront desk was awesome
YVES J | First ImpressionsHad a great experience with U-Haul. The check-in and drop-off process was smooth and hassle-free. Everything was straightforward, and I had no issues at all. Will definitely book again in the future!
KAMARI JPersonnel were less than helpful! I encountered two employees and both were unprofessional, non-communicative and downright unfriendly!!
WILLIAM MClean friendly staff
JAMES W | Overall ExperienceThe customer service representative did an excellent job in assisting us with the trailer rental.
BARBARA WEverything was great customer service
LAKEISHA HExcellent staff and units are so clean, facility easy to access from Columbia Rd.
Stacy S | Overall ExperienceI rented an appliance dolly to move a refrigerator and the only thing that I would like improved is the rental process. I had to give not only my name and phone number but two other names and phone numbers for this routine item. That seems like a high level of overkill for such a small item. That needs to be fixed and updated.
Brian MEverything has went well.
Nathaniel C | Online Move InI was told if I brought the truck back on Saturday the 1st instead of Monday the 3rd I would get my $100 back since I didn’t use it the whole weekend.Well I did turn it in on the same day and now your saying I won’t get my money back.And the young woman who worked when I picked it up assured me I would.That is terrible business,especially since I’m a senior citizen.We we’re going to rent another at the end of February so to move my grandson.That will not happen.I will definitely be going with a more honest company!
BEVERLY HCourtesy carts are a life saver
MICHAEL W | First ImpressionsEveryone was very polite and professional. It was quick and easy! Thank you for this facility! I'll definitely be back!!
Brandi Echeaper rates elsewhere not hidden fees/costs
ALLEN RWorst experience. Will be reaching out to corporate.
CHARIS JExcellent experience. Will definitely recommend to friends.
SAMUEL RThe staff was so awesome , big help when we're moving.
Stacy S | First ImpressionsStaff was horrible after old Manager left nasty attitudes lazy and junky elevators always broke
Brittany F | Overall ExperienceUHaul changed my reservation twice but the changes were manual and not reflected in my reservation. I was assured there would be no problems. When I checked in the UHaul associate could not find my information and after 30 minutes on the phone trying to figure things out just canceled my original reservation and created a new one. Very frustrating especially after I was assured everything would be fine and I had workers on the clock. With that said, the young lady was very nice and the facility is clean and safe. I’m happy with that and would recommend this facility.
Robert S | First ImpressionsThe trailer was operationally sound however it was not cleaned out before my use. There was a wet moving blanket still inside which made the trailer smell musky.
DANNY BTrailer was not at pickup location. My reservation was changed and no one contacted me. The changed location was closing before I could arrive going from the first location. I was sent to another location without the equipment. Waited a long time to get a different trailer. Multiple failures caused me to drive all over town and delay my departure by a day. People were friendly but the over all experience was bad.
JONATHAN BNothing
LISA WGreat Service
Lisa W | First ImpressionsStaff was friendly and helpful, they discovered that we had accidentally left some personal keys behind on the driver's seat and called us promptly.
Brian SDion was very helpful, courteous, and thorough.
DAVID YSimple drop off, unhooked and left. All too easy. ;)
David SIn the end the manager corrected the issues and concerns , We are not perfect but she took responsibility and made things right. That’s all thy matter
TYRONE BJust a completely all around very well run business. I don't know who owns it, but if the rest of your staff is half as good as the young man I interacted with over the weekend you are a blessed individual.
JEFFREY L | First ImpressionsI rented the storage unit prior to it being purchased by U-Haul. Immediately after U-Haul purchased the storage facility and put their name on it, my storage unit fee increased in price and then one year later it increased in prices again. This is why I moved out of the unit.
CALVIN R | Overall ExperienceCustomer Service was Excellent.
CATHY MFriendly staff. Great service!
Tony TVery helpful, courteous, and thoughtful.
TERRELL S | First ImpressionsNo suggestions
MICHELLE SWhile the actual experience was good -movers did a good job, I found that having to move my belongings from one unit to another to accommodate UHaul's renovations as an unnecessary inconvenience. Your concern for the convenience of your customers seems to be a bit lacking. I could understand if there were a structural issue, but to spend my time just to accommodate UHaul's aesthetics, seems inconsiderate of your customers. Over the years, we have enjoyed a good relationship with UHaul, but this experience has left a bad taste.
ANITA P | First ImpressionsEverything was great!
BERNID MI have used multiple Uhaul locations to move and store household excess. The moving and storage at Columbia Fairgrounds has been the most pleasant and efficient that I have worked with. It is always a breeze working with the staff as they are very knowledgable and friendly. I would like to give a special shoutout to the manager, Ms. Adelina Socite, as she has been a huge help. She is one of the main reasons I go to this location since I know that all my concerns are addressed and I am able to quickly and efficiently get everything I need. There is always availability for the storage and moving and if not a workable solution is dreamed up by Ms. Socite- a true outside the box thinker!
MICK MAdelina is great!!! Super friendly and very professional. She’s very helpful and because of her, I will only use this location for my rental and will recommend to my friends and family.
BERNID M | Overall ExperienceThe general manager, Adelina, made the experience top tier! She is calm, professional, informative and genuinely kind. Her customer service skills are exceptional and should be recognized and appreciated by the company! I didn’t ask how to spell her name, so forgive me if it is incorrectly spelled.
DEBRA TThe manager was totally honest, and helpful. She documented my issues with the safety of the equipment. I would work for her in a heartbeat. She is not afraid to get her hands dirty. A wonderful personality 🤗
JMES RI stopped by to inquire about the facility and rates. There was a young man there who helped me. He was very helpful and knowledgeable. I was very surprised about the amount of knowledge he had regarding the facility. When I went back to get a unit, he was no longer there because he went back to school. I think it was just a summer job for him. However, Adelina was very helpful. Your employees are excellent examples of what customer service should be. Thank you for hiring these individuals.
Donna L | Overall ExperienceI highly recommend UHaul at High Meadows Dr! Prompt service with a manager who will actually speak with you on the phone!
HENRY P | Overall ExperienceThe representatives (past and present) at this location are extremely professional, knowledgeable, and continuously display can-do attitudes.
ELVIS LKeep the manager you have!
HENRY PCustomer Service was exceptional!
CATHY MThe Assistant Store Manager was awesome at customer service and support at the U-Haul Moving & Storage at Columbia Fairgrounds, 5060 High Meadows Dr. Grovetown GA 30813.
GREGORY JThe customer service was great. The checkout process took longer than I expected. I would recommend the location to other customers.
KEITHA BWas very grateful to the manager who went to a different location to get the trailer the morning of my pickup, so that I did not have to drive across city. That was customer service at its best.
LINDA SGreat customer service!
THOMAS WHad to wait a bit after checking out to get the key out of the lock box. As a result I was given a different truck and the paperwork was brought out to me with the new key. I was told and it was highlighted in error that the truck was full of gas. I never paid attention to the gas hand until I started to put in gas. After the pump showed $30, I know this was not true. I rented the same truck a couple of weeks ago and drove almost the same distance and only had to add $13, or so in gas. I believe I am due a refund for over gasing the truck, via instructions from the attendant.
LARNELL LAttention from the employees is great. Well customer satisfaction focused. The equipment needs some clean up, but overall is fantastic
MILTON FExcellent Staff. Very professional!!
RICHARD YStaff was great and made this process very easy!
Johanna OFriendly service!
Gretchen DGreat place and staff was fantastic!!!!!
Brandon M | Overall ExperienceGreat staff, very helpful through the process!
Steve B | Online Move InManager was amazing!
richard yStaff was friendly and professional. She gave me all the information I needed about my rental and the drop off.
Samantha DThey were helpful and nice
hope wMake sure your trailers do not leak (from the roof)!!!!!
Cheyenne KWe need to exterminate as there is an infestation of crickets or grasshoppers. Adelina was great. It has some nice features, like the clean bathroom and the trolleys to assist in moving things in and out. My move-in was seamless.
ROBERT W | First ImpressionsExcellent service, even better people.
jesus r | First ImpressionsExcellent customer service.
Tanja HNew Van, excellent customer service at location. Pickup and drop off.
Gustavo MAwesome customer service experience!
Michael MThis storage facility was very nice, clean, and had all the equipment needed to move your furniture in as quick as possible!
TIARA M | First ImpressionsVery friendly and pleasant to deal with.
ALIE BI couldn't have asked for better vehicle and customer service. thanks especially to Adelina Socite!
Michael MGreat customer care. Knowledgeable staff and the manager was extremely helpful.
Angela W | First ImpressionsMake sure the trailer is high even to safely drive. The person working shouldn't have let me leave. I thought it was low but they said it was ok. After loading the trailer I knew it was to low. I went to another Uhaul location and they flipped my hitch to give it a couple more inches.
Farrah DThe truck I reserved was not available so I had to get a larger truck than I needed (26 ft vs 20 ft) and it was at a different location than I had chosen. And when I picked up the truck it only had a half tank of gas so I had to drive 10 miles out of my way to fill it up. I feel UHaul owes me $150 in gas because the truck I reserved gets double the gas mileage (16 vs 8) so I spent $300 in gas instead of $150. And the bigger truck was much more difficult to maneuver than the one I reserved.
mark rOvercharged and digital receipt not visible, forced to file dispute with bank. Uhaul is a scam
Lindsey FI used this as a drop-off after hours. It was easy, clean, well-lit and things went smoothly. There was no personnel available as it was after hours. I had used this a pick-up location and the attendant was very helpful.
Judy MStrap went very smoothly convenient location, very professional staff, and courteous to us as a renter
robert mThe employees are very pleasant.
WANDA M | First ImpressionsThe manager of the property that runs this is amazing very knowledgeable. Very kind. Treated me with well respect even at my worst days. I would definitely come back and use this facility if I’m ever in the area again.
David M | Overall ExperienceThe Manager at the Evans Georgia Facility was Outstanding. The equipment was ready and clean. I will use this location for future moving needs‼️
James RAdalina was amazing! She went above and beyond to support my needs.
Ariful HGreat customer service!! Returned my phone very quickly and rented me what I need!! Most definitely will use again and recommend to all my friends!! Keep up the great job!!
will mThe staff was extremely helpful and a pleasure to work with.
SHAWN W | First ImpressionsEveryone that I dealt with at storage facility and on phone were helpful any accommodating.
Ronnie M | First ImpressionsEverything was nice
Angie GStaff was great for my move in.
Geoffrey M | First ImpressionsStaff person was very helpful and professional
Geoffrey M | First ImpressionsService was great, we were customers from before uhaul took over. We appreciated the convenience and cleanliness as well as friendliness of employees, but the ever rising price for storage just got too high. It seemed like the increases were happening every other month and it just got to be too expensive.
JOSEPH T | Overall ExperienceJonathan was fantastic. He is personable and very kind. I am excited about the location of the storage facility because it is close to my house.
Bridget S | First ImpressionsJohnathan is always there to answer questions and is very professional. He is an asset to your company!
ELIZBETH P | Overall ExperienceTold a 5x10x8 wasnt enough for a fridge a couch and a few boxes fell for the upsale now I'm stuck with a 1/8 full unit for 184 a month don't waste your money here
CHRISTOPHER B | First ImpressionsWhen U-Haul took over I was charge twice. They did reimburse me but the issue I had with it was the front desk clerk at the establishment. When I called with my concern, he was rude and condescending. I also never got a notice of the price hike.
MICHELINE P | Overall ExperienceJonathan Mercer is very professional in his job. He knows what to do and handles himself very well.
JERRY B | First ImpressionsActually not “going”, just consolida
ROBERT C | Overall ExperienceA very clean and maintained business, very friendly and helpful. Most of all good rates 😁
ARMAND R | First ImpressionsGreat place!
Michael S | First ImpressionsThe facility itself was clean. The only reason I did not give 5 stars was that I was charged for next months rent even though I had checked out in person.
LAURA K | Overall ExperienceClean, well maintained facility. Such friendly Associates, reasonably priced and convenient
CYNTHIA G | First ImpressionsJon Mercer is a very professional site manager at this facility. Jon has always been customer oriented and efficient in dealing with me as a storage client.
ROBERT C | First Impressions