I think employees should be re-trained. Workers do not treat customers with respect. They are not friendly and do not explain how the company procedures may affect rental costs.STEPHEN EARL A.
Customer Reviews for U-Haul Moving & Storage at Court St
Montgomery, AL 36104
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience overall. Thanks to the manager for all his help.Richard C. | Overall Experience
Customer did not leave a comment.LaTonia M. | Overall Experience
More available vehicles.GRANT C.
Thank You MarcusChristopher B. | Overall Experience
storage was very clean. customer service staff were amazing, knowledgeable, and helpful.Lakevia T. | Overall Experience
I had a 9 AM reservation I did not pick up my truck until lunch time and it really screwed everything up that I had planned for that day Anne delayed me returning the u-haul and you'll charge me an outr Outrageous feeTORI H.
Reserved truck to be picked up at another location, and day before got an email moving my pickup location.Ripley C.
Customer did not leave a comment.Gregory C.
Customer did not leave a comment.Jonathan S.
The truck itself was very old and looked bad. The air conditioning was poor and it drove badly.Javette J.
Nothing at all. The reservation went smoothly.Denise M.
Bad customer service. Very rude and didn't give clear instructionsGiovanni B.
Customer did not leave a comment.Dyvonne M. | First Impressions
Great customer service!Elizabeth F.
Customer did not leave a comment.Richelle J.
Customer did not leave a comment.LATASHA K. | Overall Experience
No complaints, I returned the truck with a full tank which was 50% more than I needed to and no refund offered.WADE R.
Customer did not leave a comment.Robert M.
Excellent and individualized service. Much appreciatedPaula M.
Staff was very efficient and super friendly. Great experienceBlaine G.
Customer did not leave a comment.Jennifer A.
I thought the location on Mildred Street in Montgomery and the location on Airport Thruway in Columbus Georgia were flawless. They took good care of us and everything they promised us happened the way it should. We will definitely do business again as we have in the past with U-HaulSANFORD C.
I wouldn't really change anything. I booked the reservation online, which was quick and easy. When we arrived, the cargo van that I requested hadn't been returned yet, so the gentleman handling the office just gave me a bigger truck for the same price. When I returned the truck, the lady running the show met me outside, asked a couple of questions, and had me on my way in 5 minutes. Both pros were very efficient and accommodating.Michaela M.
The truck needs to be retired. In addition, the passenger side cab was leaking water during rain storms. We Cloroxed the inside of the cab and it was filthy. The online check-in process was not user-friendly. We had 2 separate reservations (truck and dolly pickup at 2 different locations). The reservations could not be located by logging into the account. One had to be searched manually.Jennifer W.
No improvement noted. The staff is professional and efficient. The facility is well kept and easily accessible.GRANT C.
Customer did not leave a comment.Junhuan X.
Customer did not leave a comment.Quida G.
Customer did not leave a comment.Hoon C.
Customer did not leave a comment.Daniel T.
Customer did not leave a comment.James M. | First Impressions
I was given till 3pm and the guy told me it was okay at no additional charge. When I dropped it off the girl told me to put it in the back and I could just leave. This was at 1230. I get a charge on my account for 30.51 the next day. I called the girl and she said the checked they box to say it was turned in on time but it still charged me. She told me she could not fix it and me a number to call. They said they would research and refund. I have not heard anything.Kevin B.
Great experienceHoward M.
The employee didn't know her job well and was rude. She tried to over charge me originally until I caught it. Also when asked about what all was being charged she handed me a paper to look over. Then I asked can she explain what a certain statement in the paper meant, she stated â€œ you have the paper right in front of youâ€ the location was convenient in what I needed and clean but the employees was rude and inefficient. I will only continue to do business at the eastern Blvd location, never again at the last location.Dvonte M.
Overall exceptional. Owner understands how to run a high quality business.Scott L.
Instore service was great!JOHNNIE S.
Customer did not leave a comment.Shelton G.
Customer did not leave a comment.Wayne W.
Trailer was sandy in bottom. Good experience otherwise.charlie B.
Customer did not leave a comment.Demetric W.
Customer did not leave a comment.Jessica R.
Customer did not leave a comment.Tom G.
Customer did not leave a comment.Joshua B.
Excelente experienceErickson M.
My rental pick-up location was changed the day of my move. Therefore, I had to pay more in mileage. The customer service representative at the Mildred location was very accommodating and patient.Quinetta P.
We were given directions to our locker but when we got to it, it was locked. It was closing time and we barely caught the attendant before they closed. Other than that, they were friendly. The only other thing that bothers me is we had to purchase the uhal lock. We were not allowed to use ours our purchase a cheaper lock. Felt forced to pay for an overpriced lock could have been done by a standard lock.Sherrie M. | First Impressions
The site was fine and move in overall easy. The only challenge was that the elevator was not fully functional. That staff member did assist me with going up and down the elevator. I was disappointed that the elevator is not wide enough for odd size items. Overall, a positive experience. I return a few days later and was about to use the elevator with no issues.Michael J. | Online Move In
Only problem was the elevator situation. With only one elevator out of four working made the unloading more difficultJanice V. | First Impressions
Very disappointing experience with the whole U-Haul company it was a nightmare, did not get any of the reservations right quoted me one price and went to pick up and paid a higher price. Would not recommend U-Haul company to anyone.Howard M.
Customer did not leave a comment.Cynthia S.
Customer did not leave a comment.Joaquin D.
Broken elevator 40 minute wait to be acknowledged/ waited on and 45 minutes working with an employee that lacked basic knowledge.Malha B. | First Impressions
Customer did not leave a comment.SHANAE R.
Customer did not leave a comment.Loren L.
Customer did not leave a comment.TIP T.
Customer did not leave a comment.george M.
Customer did not leave a comment.Matt B.
Customer did not leave a comment.Kurtis S.
Customer did not leave a comment.darian H.
Customer did not leave a comment.Kevia S.
Have the dollies if I rent them from online. If I gotta return vehicle after hours I can't get my money back for something I didn't get.Tara C.
Customer did not leave a comment.Tyrese D.
Customer did not leave a comment.Pamela B.
Customer did not leave a comment.Nicholas C.
Excellent serviceTonia B.
The person who checked us in was very professional.Willard C.
Great locationPamela B.
Customer did not leave a comment.Walter L.
I was notified one day before my move that my truck was not available and that I would have to go to another city to pick up my truck. The new location could not guarantee that my truck would be available at the time I needed it. I found another location that could meet my needs but when I got to the location they did not have my truck available. They gave me a bigger truck for 24 hours but then called and wanted the truck back earlier. I had to pay for added mileage because my truck was not available in the city I was moving from. I have used U-haul numerous times with no problems but this reservation was stressful and cost me time and money. I won't use this company again.Cyndi L.
The truck DC4252 T, needed a wheel alignment, some power steering, and the transmission is slipping. This vehicle should be removed until these issues are addressed!Sheron M.
Customer did not leave a comment.Keltryn J.
There was nothing to improve. The experience was perfect.ROSALYN L.
Everything went very smoothly. Very courteous staff.Brad S.
Customer did not leave a comment.Alain B.
Customer did not leave a comment.William L.
Customer did not leave a comment.francesca G.
There is nothing that you need to improve everything was wonderful and I will tell people about you thank you and I will be backBettie W.
Assistant was very rude and Indifferent and unconcerned with the customers. She very unapproachable and treated customers as if we were a bother to her and her main goal was to get rid of us and go home or somewhere. I returned the vehicle 6:59 PM and the attendant was still there. She was sitting in her car and a man rode up on a horse. She gets out of the car and I advised her that I was returning the car. She rudely said "Put the keys in the drop box." I dropped the keys in the drop box and realized that I'd locked my keys in the rental truck. I asked her if she could retrieve the keys for me to get my keys. She did a huge Sigh, shaking her head, came over to the drop box, retrieved the truck key and handed me the keys. I said "Thank you", she turned and walked back to her car without a word. The next morning she called me and asked me when was I bring the truck back. I advised her that I was the person who brought the vehicle back and she had to retrieve the keys for me. She finally remembered and said "Oh ok, thanks" and hung up.Terrie B.
Customer did not leave a comment.Linda H.
Customer did not leave a comment.Shantyle A.
Customer did not leave a comment.Cenora T.
Customer did not leave a comment.Tracy H.
Customer did not leave a comment.Cheryl C.
Customer did not leave a comment.Bianca S.
the two ladies that you all have for pick up are rude and when i called they asked â€œwhy ho is thisâ€ and thrower me back into the call queDomonique M.
Customer did not leave a comment.steffanie D.
Customer did not leave a comment.Kedrick G.
Customer did not leave a comment.TRENTON P.
Customer did not leave a comment.Aubrey D.
Your app is the worst app to use. It doesn't communicate well with your system. It requires multiple logins to be able to reserve a trailer or truck. It does t send the information to the pick up location. EVERY executive in the company should download the app and try to make a reservation. Maybe then something will be done. I have rented dozens of vehicles from you over the years.John V.
Love itYolanda M. | First Impressions
Customer did not leave a comment.PATRICIA C.
Customer did not leave a comment.Kevin O.
Customer did not leave a comment.Melvin M.
Filthy truck, on E for gasPaul C.
Customer did not leave a comment.Bill G.
Customer did not leave a comment.Brenda O.
Customer did not leave a comment.Nancy D.
Customer did not leave a comment.SAWASKI J.
Good condition your equipment.Teack L.
Always a great experience renting from this location. The trucks are always clean and reliable, and the staff is always courteous, professional, and downâ€“toâ€“earth.SELENA B.
Customer did not leave a comment.Barbara M.
Customer did not leave a comment.Max D.
The service was awesome!!!Kayla A.
Customer did not leave a comment.Peter W.
Great customer service in building, and very easy to use self-service.Shawn M.
Customer did not leave a comment.Shena T. | First Impressions
Everything went well. I got everything done on time. Was able to turn the truck in and put everything in storage on time.Anthony S. | First Impressions
Customer did not leave a comment.Nathaniel F.
Elevator is to small to be moving items threw. I most definitely had trouble moving my items on the elevator but everything else was great.Kacey M. | First Impressions
Customer did not leave a comment.clyde C.
Manager was really great.Derek P.
Customer did not leave a comment.Jazzlyn S.
Customer did not leave a comment.Valtoria J.
There are only two elevators and they don’t provide much depth and cannot fit a full size couch nor a motorcycle. Customer service and accommodations were extremely great! I would definitely recommend using the facility because of the manager’s initiative to assist the customers, but only if you’re not moving living room furniture or motorcycles.Willie W. | Online Move In
I wish my time used could have been prorated. I paid for two whole months and only used the first week of the second month.LATONIA M. | Overall Experience
Customer did not leave a comment.April H. | Overall Experience
Customer did not leave a comment.Ricky H. | First Impressions
Easy and professionalCandace C. | First Impressions
Employee was very friendly and helpfulSandra M. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
We have the largest selection in the industry!