Marcus and his team are wonderful. The customer service was prompt, courteous, and accommodating. The facility was well organized and accessible. I would definitely recommend this store to family and colleagues.
Anglenne W.Customer Reviews for U-Haul Moving & Storage at Court St
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
young man was a great help thanks
STEVEN Y.New guys could not process a $10 credit for a dolly that was never clipped off the wire tie. Didn't know how
Hugh G.I would like to get a business account
Michael W.No comments, all was great.
JOBY C.First I rented from one location and was rescheduled to a different location last minute. We went to pick up the rental and no one was there. It was dark and closed. We waited for an hour and had to call the help line just to get someone to the store.
JEREMY B.Very friendly and helpful.
Raymond S.Nothing
HUMPHREY C.We had to air the tires up before and after loading the vehicle. We were told by customer service there was an initial fee of $300.00 for rental and when we return the trailer they would pro-rate or charge a $54.00 a day fee. This did not hold true. Very disappointed.
gary C.Got charged for $17 gas and it was “a hair below†where it was supposed to be. It was actually above where I got it because it was below where the sheet indicated - I gave uhaul the benefit of the doubt, will never do that again. I told the tenant the truck about shook apart going 60 mph. Response “I mean it is a 26 ft truckâ€. I guess that makes it ok? Picked the truck up at 8:45 am, dropped it off at 8:45am, charged an extra hour because I wasn't there by 8:00 sharp. Terrible, terrible, terrible experience. Probably will never use again.
Ronnie E.A/C was not working in truck very well and oil pressure was sporadic from high to low. Customer service was good.
Steven Q.Good, clean location with very convenient hours
Paul W.easy quick process
Ryan H.Make sure it's clean and not damaged
Stephanie P.tire needed air, engine light on.
Joel B.Offer discount on AARP to help with the cost for Retirees. Lower the cost on the mileage.
Wendy W.make it more secured. Ya'll are in a rough part of town
Jennifer S.No comments
Debra C.There was a mix up with the drop off location and it was handled fast and was the best solution. My experience with this location and U-haul, in general, was excellent.
SHEDRIA P.Very helpful, polite and professional!! Helped find us an auto transport instead of a auto dolly.
Cathryn L.Everything was professional and did in a great manner
KATIE R.Provide a complementary dolly in the moving truck...
DON M.The location where I was supposed to pick the vehicle up didn't have a trailer. I had to go to another location. The vehicle got a flat because of dry rot on a tire. It took over 4 hours for Uhaul to send a tow truck to repair the tire. I was supposed to get a credit for the inconvenience which I never did. I called several times, and still didn't receive it.
Johnny Y.Great service
Kerry H.Answer the phone
Sabine S.Very professional and friendly staff
lettie B.Everything was perfect....
Janice M.My $50.00 certificate was not upheld even though I had called customer service prior to pickup and the woman I spoke with assured me it would be an made a note on the reservation about it because it was not showing up in the app. Also gas to fill up the quarter of a tank DOES NOT cost $30.00. I know how much these trucks hold and how much gas cost in the area. Overcharging is disgusting and wrong. Especially when I had no choice but to drop off without being able to refill because the return location closest to my house is not safe and needed someone to accompany before they went to work so they would not be late to work and I would not be late on my return.
Holley H.It was a pleasant experience.
Mary M.Service you trucks because you're providing a service to paying customers
Ariel V.I dropped off after hours and utilized 24/7 mobile option for pick up and drop off. That made this move very convenient for me. So I will recommend.
Bree H.I reserved a 5x9 trailer on line. I showed up at the reserved time but the site did not have a trailer. The location was very friendly and helpful took care of finding where i needed to go to get a trailer. I showed up at the new location. The only had 6x12 trailers and couldnt find my reservation so they made a new reservation. I had to pay more because the trailer i wanted was not there. They too were helpful but the uhaul corporate site caused me to lose an hour of my work day. I am very disappointed in the uhaul website and corporate
KENNETH M.Nothing
Calvin S.No improvements needed. I didn't even know about this location but I will be renting from this location only from now on. Thanks for being quick, easy and friendly! Great service!
LaTonyia J.Nothing. Please commend the onsite staff for excellent customer service.
Louis M.Top notch service, thank you.
Walter L.You might want to fix that office setup, place looked abandoned and while nothing really stopped me from getting the van and moving, you guys would probably get more business with a more professional looking office.
Billy H.Great customer services
Betty P.Training might be in order. However, it's far better to deal with personable, caring people than the expert, who has none of the attributes that the good people at this store have in abundance.
Genee N.Can you please tell me how to get the 20% discount credited to my card? The guy on the phone i picked up from said Uhaul could fix that!
Rebecca S.The young person in the office was rude, dry and basically behaved as if I was doing her a favor. I signed a pin pad and then the signature showed up on a rental agreement that I then had the chance to read. I rented a u-haul van for $19.95 and ended up paying $95.00 plus $13.47 in gas for 2 hrs.
PRINCESS M.Ashley was, as always friendly and went above the call to make me feel appreciated as a customer. She is a credit to your organization and the reason I continue to use this location.
WESLEY Y.