Customer Reviews for U-Haul Moving & Storage at Court St

391 reviews

48 Mildred St   Montgomery, AL 36104

(334) 530-6585

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(334) 530-6585

48 Mildred St
Montgomery, AL 36104

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent service

Tonia B. 
Rating:
5.0

The person who checked us in was very professional.

Willard C. 
Rating:
5.0

Great location

Pamela B. 
Rating:
5.0

Customer did not leave a comment.

Walter L. 
Rating:
1.0

I was notified one day before my move that my truck was not available and that I would have to go to another city to pick up my truck. The new location could not guarantee that my truck would be available at the time I needed it. I found another location that could meet my needs but when I got to the location they did not have my truck available. They gave me a bigger truck for 24 hours but then called and wanted the truck back earlier. I had to pay for added mileage because my truck was not available in the city I was moving from. I have used U-haul numerous times with no problems but this reservation was stressful and cost me time and money. I won't use this company again.

Cyndi L. 
Rating:
4.0

The truck DC4252 T, needed a wheel alignment, some power steering, and the transmission is slipping. This vehicle should be removed until these issues are addressed!

Sheron M. 
Rating:
3.0

Customer did not leave a comment.

Keltryn J. 
Rating:
5.0

There was nothing to improve. The experience was perfect.

ROSALYN L. 
Rating:
5.0

Everything went very smoothly. Very courteous staff.

Brad S. 
Rating:
5.0

Customer did not leave a comment.

Alain B. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Customer did not leave a comment.

francesca G. 
Rating:
5.0

There is nothing that you need to improve everything was wonderful and I will tell people about you thank you and I will be back

Bettie W. 
Rating:
2.0

Assistant was very rude and Indifferent and unconcerned with the customers. She very unapproachable and treated customers as if we were a bother to her and her main goal was to get rid of us and go home or somewhere. I returned the vehicle 6:59 PM and the attendant was still there. She was sitting in her car and a man rode up on a horse. She gets out of the car and I advised her that I was returning the car. She rudely said "Put the keys in the drop box." I dropped the keys in the drop box and realized that I'd locked my keys in the rental truck. I asked her if she could retrieve the keys for me to get my keys. She did a huge Sigh, shaking her head, came over to the drop box, retrieved the truck key and handed me the keys. I said "Thank you", she turned and walked back to her car without a word. The next morning she called me and asked me when was I bring the truck back. I advised her that I was the person who brought the vehicle back and she had to retrieve the keys for me. She finally remembered and said "Oh ok, thanks" and hung up.

Terrie B. 
Rating:
5.0

Customer did not leave a comment.

Linda H. 
Rating:
4.0

Customer did not leave a comment.

Shantyle A. 
Rating:
4.0

Customer did not leave a comment.

Cenora T. 
Rating:
5.0

Customer did not leave a comment.

Tracy H. 
Rating:
5.0

Customer did not leave a comment.

Cheryl C. 
Rating:
5.0

Customer did not leave a comment.

Bianca S. 
Rating:
1.0

the two ladies that you all have for pick up are rude and when i called they asked “why ho is this” and thrower me back into the call que

Domonique M. 
Rating:
5.0

Customer did not leave a comment.

steffanie D. 
Rating:
5.0

Customer did not leave a comment.

Kedrick G. 
Rating:
5.0

Customer did not leave a comment.

TRENTON P. 
Rating:
5.0

Customer did not leave a comment.

Aubrey D. 
Rating:
5.0

Your app is the worst app to use. It doesn't communicate well with your system. It requires multiple logins to be able to reserve a trailer or truck. It does t send the information to the pick up location. EVERY executive in the company should download the app and try to make a reservation. Maybe then something will be done. I have rented dozens of vehicles from you over the years.

John V. 
Rating:
5.0

Love it

Yolanda M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATRICIA C. 
Rating:
5.0

Customer did not leave a comment.

Kevin O. 
Rating:
5.0

Customer did not leave a comment.

Melvin M. 
Rating:
2.0

Filthy truck, on E for gas

Paul C. 
Rating:
5.0

Customer did not leave a comment.

Bill G. 
Rating:
5.0

Customer did not leave a comment.

Brenda O. 
Rating:
5.0

Customer did not leave a comment.

Nancy D. 
Rating:
5.0

Customer did not leave a comment.

SAWASKI J. 
Rating:
5.0

Good condition your equipment.

Teack L. 
Rating:
5.0

Always a great experience renting from this location. The trucks are always clean and reliable, and the staff is always courteous, professional, and down–to–earth.

SELENA B. 
Rating:
5.0

Customer did not leave a comment.

Barbara M. 
Rating:
5.0

Customer did not leave a comment.

Max D. 
Rating:
5.0

The service was awesome!!!

Kayla A. 
Rating:
5.0

Customer did not leave a comment.

Peter W. 
Rating:
5.0

Great customer service in building, and very easy to use self-service.

Shawn M. 
Rating:
5.0

Customer did not leave a comment.

Shena T.  |  First Impressions 
Rating:
5.0

Everything went well. I got everything done on time. Was able to turn the truck in and put everything in storage on time.

Anthony S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nathaniel F. 
Rating:
4.0

Elevator is to small to be moving items threw. I most definitely had trouble moving my items on the elevator but everything else was great.

Kacey M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

clyde C. 
Rating:
5.0

Manager was really great.

Derek P. 
Rating:
4.0

Customer did not leave a comment.

Jazzlyn S. 
Rating:
5.0

Customer did not leave a comment.

Valtoria J. 
Rating:
5.0

Mr. Marcus who checked out the UHaul to me was very professional and got me on my way quickly. He's a great representation of hard working Americans.

Kenneth H. 
Rating:
5.0

Always great service

Vincent J. 
Rating:
4.0

There are only two elevators and they don’t provide much depth and cannot fit a full size couch nor a motorcycle. Customer service and accommodations were extremely great! I would definitely recommend using the facility because of the manager’s initiative to assist the customers, but only if you’re not moving living room furniture or motorcycles.

Willie W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Morris S. 
Rating:
3.0

Customer did not leave a comment.

Darnell A. 
Rating:
5.0

All good

Gerson R. 
Rating:
5.0

Great service

Vincent J. 
Rating:
5.0

Customer did not leave a comment.

Tawanda M. 
Rating:
4.0

Call to confirm different things cause some don't realize when they put pm instead am.

DEBORAH B. 
Rating:
3.0

Customer did not leave a comment.

Lakisha W. 
Rating:
5.0

Staff was very friendly and helpful.

Latrisha B. 
Rating:
5.0

The associate was very nice even in the cold raining day.

PAUL E. 
Rating:
5.0

Customer did not leave a comment.

Raymond P. 
Rating:
5.0

I already knew it was going to be a long day, because we were moving , so the customer service was just gonna determine the day plus I was nervous and excited. The guy that checked me out was great, and very helpful.

Jazmine B. 
Rating:
5.0

Keep Marcus in charge he has outstanding customer service

Randall R. 
Rating:
5.0

I wish my time used could have been prorated. I paid for two whole months and only used the first week of the second month.

LATONIA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALFRED J. 
Rating:
1.0

During my move, uhaul was very unprofessional. This will be my last time using the company. I do not like how I was treated at all.

BRITTANY W. 
Rating:
5.0

From beginning to end, the entire process was super–easy!!

Selena B. 
Rating:
5.0

Customer did not leave a comment.

LARIA S. 
Rating:
5.0

I forgot to turn the lights off my bad couldn't get the key out the box to turn them off

Shirley L. 
Rating:
5.0

Customer did not leave a comment.

Javonna B. 
Rating:
5.0

Customer did not leave a comment.

Sylvia F. 
Rating:
5.0

The trailer I received was in bad shape and should probably be decommissioned. It smelled like mold inside, and shakes/vibrates badly at certain speeds. The exterior is full of dents and dings - I'm estimating it's 20 years old at least.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Sonja M. 
Rating:
4.0

Customer did not leave a comment.

ELAINE F. 
Rating:
4.0

Staff is efficient, professional. Vehicles are in good condition and always clean. The organization continues to make improvements to the facility.

Grant C. 
Rating:
3.0

Customer did not leave a comment.

Dericote P. 
Rating:
5.0

Customer did not leave a comment.

RICHARD L. 
Rating:
5.0

The staff at this location were quick and very nice

BENJAMIN P. 
Rating:
5.0

Uhaul representative was friendly and efficient.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

MARIBEL L. 
Rating:
5.0

Customer did not leave a comment.

Henry M. 
Rating:
5.0

The employee was very polite and pleasant. He answered all our questions and showed us all around the trailer. The location was clean. I would recommend this location to others.

Anita B. 
Rating:
1.0

It was awful they overcharged us then used a credit card to charge us that was not authorized to use

CODY D. 
Rating:
5.0

Customer did not leave a comment.

CURTIS T. 
Rating:
5.0

Customer did not leave a comment.

April H.  |  Overall Experience 
Rating:
4.0

You are doing a fine job.

Grant C. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Very accommodating service, easy and close to where I live.

Candace C. 
Rating:
5.0

Friendly service, easy and convenient.

Candace C. 
Rating:
5.0

Customer did not leave a comment.

Grant C. 
Rating:
4.0

Customer did not leave a comment.

Christopher B. 
Rating:
4.0

Customer did not leave a comment.

Ricky H.  |  First Impressions 
Rating:
5.0

Easy and professional

Candace C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia G. 
Rating:
5.0

Everything was well only thing that bother me was I chose 15 miles I went over 2 miles and I was charged that's crazy.

JASMINE J. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

George P. 
Rating:
3.0

AC fan did not work, so no AC.

Robert N. 
Rating:
1.0

again app did not work we have used before this visit and it was great. we had to go to website so the photos would upload. wasted an hour of extra time picking up and dropping off. uhaul problem both times.

Michael G. 
Rating:
1.0

I had to drive across the city to pick up my uhaul that I reserved less than 5 miles away from me. They called and changed my location. When I arrived my 2 furniture dollies and appliances dolly were not available. So I had to go out my way to another location to pick the items up. When I returned the truck, uhaul changed me for over mileage. Why? I had to drive across town, then go to another uhaul location to pickup my accessories. Can I please get a refund. This has never happened to me. All my other experiences with uhaul were great.

ANTONIO M. 
Rating:
4.0

Customer did not leave a comment.

York H. 
Rating:
5.0

Customer did not leave a comment.

Vicki P. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

Used this location before and have always had good service.

JEFFREY J. 
Rating:
1.0

Worst customer experience ever. Went to location and no truck. Was not called by uhaul that my original truck wasn't avaliable. I called and was directed to a uhual across town. I was also told I'd get $50 reservation guarantee. I picked the original location because it's closer,less miles. Went to location and got truck Dropped off truck and asked about $50 reservation guarantee and was told I had to. Go back to the original location. Or file a complaint.

JAMES P. 
Rating:
5.0

Ashley Rogers the assistant manager Was the best employee ever. Was very professional and patient

Sherry B. 
Rating:
5.0

Employee was very friendly and helpful

Sandra M.  |  First Impressions 
No reviews have been submitted for this location.

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