Customer Reviews for U-Haul Moving & Storage at Court St

288 reviews

48 Mildred St   Montgomery, AL 36104

(334) 530-6585

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(334) 530-6585

48 Mildred St
Montgomery, AL 36104

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

York H. 
Rating:
5.0

Customer did not leave a comment.

Vicki P. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

Used this location before and have always had good service.

JEFFREY J. 
Rating:
1.0

Worst customer experience ever. Went to location and no truck. Was not called by uhaul that my original truck wasn't avaliable. I called and was directed to a uhual across town. I was also told I'd get $50 reservation guarantee. I picked the original location because it's closer,less miles. Went to location and got truck Dropped off truck and asked about $50 reservation guarantee and was told I had to. Go back to the original location. Or file a complaint.

JAMES P. 
Rating:
5.0

Ashley Rogers the assistant manager Was the best employee ever. Was very professional and patient

Sherry B. 
Rating:
5.0

Great customer service.

Linda M. 
Rating:
5.0

Customer did not leave a comment.

Marvin C. 
Rating:
1.0

make sure the brakes in the truck work. i was almost t-boned twice because of brake failure. the first time was just a block away from the facility and when i tried to let the employee know, she was very nonchalant and quoted it as “operator error.”

nyla H. 
Rating:
5.0

Customer did not leave a comment.

Shonda J. 
Rating:
5.0

Customer did not leave a comment.

Dayton M. 
Rating:
5.0

Customer did not leave a comment.

Teack L. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
3.0

You can start by re-training the little short dark-skinned (20 years old) girl on how to effectively close out transactions. Today I returned the 20' truck and followed the directions as I always do. I sat outside for approx. 13 mins AS THE SIGNAGE INSTRUCTED ME TO DO. I have returned many vehicles and I am very aware of the procedure. This very inexperienced cashier asked me if I'd bee n waiting long and when I told her that indeed I had been waiting, she politely began to blame me for my waiting, explaining to me that I should have come inside the bldg (despite the clearly posted signage outlining the return procedure. This employee seemed to desire an argument with me while at the same time apologizing as she stated " I'm sorry that you had a misunderstanding. This blew my effing mind! She even wished me a pleasant day. This little girl's behavior did not sit well with me and quite frankly misrepresented UHAUL in a most negatively. Please retrain your employee or GET RID OF HER.

tina L. 
Rating:
5.0

Customer did not leave a comment.

Tammy M. 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
5.0

Nothing, everything was great

James B. 
Rating:
5.0

Customer did not leave a comment.

LISA C. 
Rating:
3.0

The vehicle smelled like cigarette smoke. Not a pleasant smell.

Gay V. 
Rating:
5.0

Employee was very friendly and helpful

Sandra M.  |  First Impressions 
Rating:
5.0

None

Nathaniel J. 
Rating:
5.0

I have no issues with the location. The U Haul app needs work!!! Absolutely useless. Could not get it to work at all during drop off.

Terry H. 
Rating:
5.0

Customer did not leave a comment.

Brandon F. 
Rating:
4.0

We were not pleased with being relocated to this facility but the staff was understanding and the experience at this location was good.

NICHOLAS S. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
2.0

Although I checked in online to pick up my trailer at another location, once I got there I was told they didn't have it and I had to come here. Very frustrating. No apologies were made for the wasted half hour. No one tried to call me or email me. Pretty simple stuff.

Chad H. 
Rating:
1.0

Truck maintenance needed, customer service below acceptable.

Damarius J. 
Rating:
3.0

Site was acceptable, although at a very old and somewhat run-down location.

Edwin B. 
Rating:
5.0

Nothing. Marcus was very helpful.

Britanee J. 
Rating:
5.0

credit cards are really a huge inconvenience as long as the card works it should be able to be used

Alycia M. 
Rating:
5.0

Customer did not leave a comment.

LASHEENA N. 
Rating:
3.0

Customer did not leave a comment.

MARIE D. 
Rating:
5.0

Customer did not leave a comment.

Alexandra L. 
Rating:
4.0

Customer did not leave a comment.

KELLY P. 
Rating:
5.0

Customer did not leave a comment.

Henry M. 
Rating:
4.0

Customer did not leave a comment.

SCOTT W. 
Rating:
2.0

I was incorrectly charged and have not received the proper credit back to my account. My rental was only a 24 hour rental and I was charged for 48 hour, and the the guy who checked me out was new and did not know how to fix it beforehand.

Andre H. 
Rating:
5.0

Customer did not leave a comment.

MEGAN M. 
Rating:
4.0

I had so-called guaranteed reservations for a 15' truck for a couple of different weekends, drove from Alabaster to Montgomery, "Oh sorry, that truck isn't here..." That happened a couple of times before I finally got the 20' truck! When I did get my truck, I was told to come by at 11am but didn't get out of the facility till 12:20! The guy was doing his best but there should've been at least a second person behind the counter, that's a management good. When I left, the line was 5 deep and just the one guy. The lady at the BP where I returned the truck was super nice and very professional. Logistics seems to be an issue for reservations as I stopped at a few places after I got the truck and they said they had trucks to rent... I've never had any issues with your trucks except for simply getting one after I've reserved it a week ahead. Aggravating!

PAUL S. 
Rating:
5.0

Teen at counter should speak clearly. Not mumble as she speaks thru mask.

anthony K. 
Rating:
2.0

Military for 15+ years: Pickup location overall was very helpful but feedback for U-Haul Cooperate I would add: As the "customer" we should have the final say (for our convenience) as to where and when we drop off the rental. We literally had a drop off location less than 1 min from out new house but YOU made us drive a 26" van (with support to pick up and bring me back) "25 MILES" for our drop off............................................................................................................................................................................................................................................................................................................................................................................................................................................ YES... WTF... Fix this and, only then will you stop losing customers like me and my military peers..." #Military Move #We/Military move all the time and talk widely about our PCS experiences... #Thank more about accommodating your costumers vs your franchisees Good luck U-Haul... Looking Good Penske...

DANIEL S. 
Rating:
5.0

Marcus and his team are wonderful. The customer service was prompt, courteous, and accommodating. The facility was well organized and accessible. I would definitely recommend this store to family and colleagues.

Anglenne W. 
Rating:
5.0

young man was a great help thanks

STEVEN Y. 
Rating:
5.0

Customer did not leave a comment.

Pierce G. 
Rating:
3.0

New guys could not process a $10 credit for a dolly that was never clipped off the wire tie. Didn't know how

Hugh G. 
Rating:
5.0

I would like to get a business account

Michael W. 
Rating:
5.0

Customer did not leave a comment.

JOYCE R. 
Rating:
5.0

No comments, all was great.

JOBY C. 
Rating:
2.0

First I rented from one location and was rescheduled to a different location last minute. We went to pick up the rental and no one was there. It was dark and closed. We waited for an hour and had to call the help line just to get someone to the store.

JEREMY B. 
Rating:
5.0

Very friendly and helpful.

Raymond S. 
Rating:
5.0

Customer did not leave a comment.

REGINALD E. 
Rating:
5.0

Customer did not leave a comment.

CALVIN S. 
Rating:
4.0

Nothing

HUMPHREY C. 
Rating:
4.0

Customer did not leave a comment.

ANDERSON C. 
Rating:
3.0

We had to air the tires up before and after loading the vehicle. We were told by customer service there was an initial fee of $300.00 for rental and when we return the trailer they would pro-rate or charge a $54.00 a day fee. This did not hold true. Very disappointed.

gary C. 
Rating:
4.0

Customer did not leave a comment.

Angela L. 
Rating:
5.0

Customer did not leave a comment.

Clinton M. 
Rating:
1.0

Got charged for $17 gas and it was “a hair below” where it was supposed to be. It was actually above where I got it because it was below where the sheet indicated - I gave uhaul the benefit of the doubt, will never do that again. I told the tenant the truck about shook apart going 60 mph. Response “I mean it is a 26 ft truck”. I guess that makes it ok? Picked the truck up at 8:45 am, dropped it off at 8:45am, charged an extra hour because I wasn't there by 8:00 sharp. Terrible, terrible, terrible experience. Probably will never use again.

Ronnie E. 
Rating:
5.0

Customer did not leave a comment.

EDDIE H. 
Rating:
4.0

A/C was not working in truck very well and oil pressure was sporadic from high to low. Customer service was good.

Steven Q. 
Rating:
4.0

Customer did not leave a comment.

Phillip B. 
Rating:
5.0

Good, clean location with very convenient hours

Paul W. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
4.0

Customer did not leave a comment.

Joseph S. 
Rating:
3.0

Customer did not leave a comment.

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

MIKE J. 
Rating:
4.0

Customer did not leave a comment.

Oliver R. 
Rating:
3.0

Customer did not leave a comment.

JANITA M. 
Rating:
5.0

easy quick process

Ryan H. 
Rating:
5.0

Customer did not leave a comment.

HANNAH T. 
Rating:
1.0

Make sure it's clean and not damaged

Stephanie P. 
Rating:
5.0

Customer did not leave a comment.

Rick S. 
Rating:
5.0

tire needed air, engine light on.

Joel B. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY ALLEN M. 
Rating:
5.0

Customer did not leave a comment.

Henry M. 
Rating:
3.0

Offer discount on AARP to help with the cost for Retirees. Lower the cost on the mileage.

Wendy W. 
Rating:
3.0

make it more secured. Ya'll are in a rough part of town

Jennifer S. 
Rating:
3.0

Customer did not leave a comment.

John R. 
Rating:
3.0

Customer did not leave a comment.

RASHIDA L. 
Rating:
5.0

No comments

Debra C. 
Rating:
3.0

Customer did not leave a comment.

Davonte W. 
Rating:
5.0

Customer did not leave a comment.

Kristian M. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

There was a mix up with the drop off location and it was handled fast and was the best solution. My experience with this location and U-haul, in general, was excellent.

SHEDRIA P. 
Rating:
5.0

Customer did not leave a comment.

Angel B. 
Rating:
5.0

Customer did not leave a comment.

Henry M. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN C. 
Rating:
3.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

Very helpful, polite and professional!! Helped find us an auto transport instead of a auto dolly.

Cathryn L. 
Rating:
5.0

Customer did not leave a comment.

Johnny B. 
Rating:
5.0

Everything was professional and did in a great manner

KATIE R. 
Rating:
3.0

Provide a complementary dolly in the moving truck...

DON M. 
Rating:
1.0

The location where I was supposed to pick the vehicle up didn't have a trailer. I had to go to another location. The vehicle got a flat because of dry rot on a tire. It took over 4 hours for Uhaul to send a tow truck to repair the tire. I was supposed to get a credit for the inconvenience which I never did. I called several times, and still didn't receive it.

Johnny Y. 
Rating:
5.0

Customer did not leave a comment.

Jerome N. 
Rating:
3.0

Customer did not leave a comment.

CHERYL B. 
Rating:
3.0

Customer did not leave a comment.

Diana W. 
Rating:
5.0

Great service

Kerry H. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
1.0

Answer the phone

Sabine S. 
Rating:
5.0

Customer did not leave a comment.

Carey W. 
Rating:
5.0

Very professional and friendly staff

lettie B. 
No reviews have been submitted for this location.

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