Need more help at this location. Check-in was very slow even after utilizing the web site check-in process. The Hook-up experience was very helpful though.Robert S.
Customer Reviews for U-Haul Moving & Storage at Dupont
Richmond, VA 23234
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff were very helpful and friendly. They handled my needs very professionally and with understanding.Walter R.
Good job!GEORGE G.
To whom it may concern, Janay was excellent. Professional, conscientious and polite. I'm a small business owner and I understand the difficulty in finding good people who will be an asset to the organization. In my opinion, Janay is definitely one of those employees. She is an asset to U-haul. Blair PageBLAIR P.
Staff is very friendly and helpful. Truck was clean and in good condition. Very happy with the rental experience and will rent from here again.Michael M.
Customer did not leave a comment.Donald G.
Customer did not leave a comment.CLYDE T.
U-haul got my reservation wrongRUFUS B.
Customer did not leave a comment.MELISSAANN K.
Customer did not leave a comment.YVONNE W.
The convenience of the location is great. However, it took us an hr to get our rental. The computer system was super slow Saturday and I couldn't do self checkout because there was maintenance being done to the website. So we had to go inside and see if we could get help. Both employees working were super nice but obviously stressed because of the long line and only 2 employees working with a slow system. Maybe updating the system or internet to be able to take high volume of customers, do the maintenance on a weekday night, and possibly hire more people on busy days would improve the experience.ADRIANNAMELINA M.
The agent was very friendly and helpfulWALT R.
Fantastic customer service at this location. Would happily return!MICAHJAMES H.
Customer did not leave a comment.Karen G.
Customer did not leave a comment.Juan D.
Nothing, everything was great. Kudos to the new General Manager... she was on top of everything managing and training a new employee as they took care of customers; giving each one of us the attention needed and making us feel special. Great job, I'm sure the employees will learn a lot from her.GARY M.
More employees per shift to assist customers, especially the ones who made a reservation prior to showing up.BRIAN R.
Associate was very friendly & knowledgeableHelen S.
Have a larger store. Many products/items to choose from in a small store.James P.
Get people that know what they are doing. They gave me a trailer that was missing a light. The light they put in fell out immediately I saved and returned with trailer. Also the pictures of trailer I signed for were not pics of said trailerMitch M.
Customer did not leave a comment.Deanna B.
I received a 15' truck with less than a quarter of a tank. Milton explained that is was like that when people do not fuel up prior to turning the truck back in... Milton fueled a truck for a customer, while I waited 20 minutes, but he did not do that for me.Nikitia J.
Customer did not leave a comment.SCOTTDELANO C.
Customer did not leave a comment.Ted H.
Hire/train people that are professional when it comes to working with the consumer. Upon arriving at this location for pick-up of a trailer that already had a reservation set, I still ended up waiting almost an hour due to the manager being on the phone answering multiple calls from the desk, being on his cell phone, and moving with little to no concern about the customer(s) waiting.Brian R.
Customer did not leave a comment.Mary F.
Customer did not leave a comment.Cedric R.
More staff girlfriend peak timesWilma H.
BE MORE PROFESSIONAL WHEN ADDRESSING CUSTOMER NEEDS; ENSURE THE MANAGEMENT ASPECT OF ALL PROCEDURES ARE COMPLETED PRIOR TO REACHING OUT TO CUSTOMER ADVISING VEHICLE HAD NOT BEEN RETURNED; RE-EVALUATE CUSTOMER SERVICE APPROACHCELENA S.
Only one person working at register and outside setting vehicles up. It made waiting in line way too long. I spent way too long waiting in line to just rent a van.Steven K.
It took me almost 4 hours. No where to sit. One issue after another. The manager was great but the experience was awful and cost me money. I had people waiting to load the trailer that took so long.ALBERT G.
Customer did not leave a comment.Gail L.
Great Job by the manager and the young man named Thomas. I do not know how long Thomas has been there but he should be considered for a management track, otherwise you will probably lose him to another firm. Good Job folks.GARY M.
Need more workers at the register.Dakar F.
Customer did not leave a comment.Jennifer G.
Thomas was very helpful. Nothing but great things to say about him. Give him a raise. I mean that.Luis D.
Customer did not leave a comment.Brandon A.
Yes I would like to compliment the young man Tommie that works there. I believe that is his name, the young man that checked me in. He was so polite, and hard working... if he isn't then he should be on the Managers Track. Great job overall, 5 Stars isn't enough.. Let's do 5+!!Gary M.
Customer did not leave a comment.James H.
Milton was great in helping us get setup with the trailer. He spent a lot of time in repairing our wiring that had been burnt out due to running in the the exhaust. He is a great man!Matthew S.
Customer did not leave a comment.Dina P.
It's so much to even explain! Absolutely worst experience yet with a company!!!!Allyson Taylor G.
Customer did not leave a comment.EDWARDLOVELL G.
U-haul was unable to accomate me 77 yr old father who drove my truck to help me move no step stool to help him in I myself had to use my back as leverare to push him up high enough to get into drivtge truck and my refund money has yet to be returned very unsatisfiedSherry O.
I have no other suggestions for improvement the staff there was very helpful I actually got stranded after dropping off the U-Haul truck cuz I couldn't get a lyft or Uber to pick me up from that location and one of the representatives actually tried to help me get a ride back homeShaketha B.
Customer did not leave a comment.JAMUALAMIN F.
More employees better customer servicePrincess S.
Got there before my schedule pick up waiting in line for over 30 mins I didn't know that the hand carts where not already in truck so I called the store once I got home and realized it he said I would not be charged the $10. So when I dropped off the truck I said something to him again he said I would not be charged but I still was charged the $10Marie H.
I would like to take this time to commend the young man name Milton Akoi who was very professional let me say this I came in at 8 AM to pick up truck he was by his self and the line was out the door when I came back to return the vehicle the line was out the door and he was by his self I commend him on his professional attitude his professional service and his time to make sure everybody was taken care of in a proper manner and he had patients due to the fact he was the only one there all day so with his good work ethics I think U-Haul company should give him a raise and commend him for his work people was frustrated because of the long line and him being by his self but he still did a awesome job explaining and making sure your needs was met. I understand workers did not show up but even the next day when I came in for Storage he performed the same way and the line was out the door so like I said good job U-Haul representative good job people need to understand everybody is doing a lot of moving and renting and storing but like I said he was just one person good job good work ethics young man â€œMilton Akoiâ€Pacynthia G.
You need to have more than one employee working...took me almost 45 minutes to simply have someone check me in to get a simple utility trailer. AND, I accidently left one simple plastic crate in the tailer upon dropoff and got charged an add'l $15 for cleaning, that's ridiculous.DMARK W.
Customer did not leave a comment.KEITHANTHONY H.
Customer did not leave a comment.Brian S.
The customer service could have been better. The first truck they rented me had a flat tire. It took an hour and a half to switch in the computer and get another truck. Was completely ignored by the attendant when returning truck.THOMASALLAN L.
I was accused of leaving a lock on Unit#325 per two telephone calls on 3/27/21 at 5:50 and 5:57 p.m. After the second phone call, I left out my home to go down to U-Haul to show him that I did NOT leave a lock on the unit! The employee was looking at the wrong unit!!!! I am a 100% disabled veteran who takes pride in being honest. The employee basically was calling me a liar! When I arrived, he was ready to cut the lock off another unit which he thought was Unit #325. The employee was looking at another unit!! What kind of company are you running?! I am totally disappointed at this experience. You need to hire people who know how to read numbers!VINCENTMAURICE L.
No computer registration glitches to delay check in. Took us 45 minutes.Lewis A.
Customer did not leave a comment.John C.
Customer did not leave a comment.Cynthia S.
I've had to wait in line other times simply because there was only 1 person behind the register and a line but this time I was the only customer on pick up and drop off. Nothing needed to improve this time but other times, Milton could use some help so please have 2 people behind the registers as it drastically speeds things up.Robert H.
Customer did not leave a comment.Tracy C.
Customer did not leave a comment.Antoinette F.
Great hassle free service my only complaint which isn't really a complaint is the wait time it took a little longer to be helped but it's not a big deal! I would recommend renting from this locationTyeesha C.
Customer did not leave a comment.John L.
Milton at the facility on Jefferson Davis Hwy was awesome. I'm in the process of moving from PA to VA and I am using a variety of U-Haul vehicles. U-Haul has been an amazing asset for this mega-move. From phone-centers, to U-Haul staff... top notch customer service.Linda P.
The person that assisted me, Milton, was very professional, courteous, and very helpful. I was impressed with his service. I would definitely use this specific rental location again.Melissa H.
Customer did not leave a comment.MICHAELJUNIOUS R.
Have more than one service personnel at the store to help customers get their rentals.Diana C.
Excellent service you guys did enoughDarius S.
Company continues to contact me to pay my bill. I had the space for 3 days and signed out with them. No communication between employees. Going to see them face to face asapshirley w. | Overall Experience
Customer did not leave a comment.Natasha Z.
The sales person was rude and disrespectful, didn't communicate with customers about the Damage that was made to the truck, I left very unhappy.Earlene C.
The only challenge we experienced is our passcode to enter the facility did not work.Sherill B. | Overall Experience
Customer did not leave a comment.Tanya T.
Customer did not leave a comment.Ross S.
Customer did not leave a comment.JOANNE S.
Customer did not leave a comment.John V.
Customer did not leave a comment.Luis M.
The man I spoke with on the phone who called to confirm my reservation was belittling and basically accused me of lying about having used the automated pick up service. Later when I was picking up the vehicle whose front left tire was low, I spoke to another man asking a question and he was less than helpful.James M.
Customer did not leave a comment.BEN H.
Customer did not leave a comment.Linda P.
Customer did not leave a comment.Carolyn J.
Customer did not leave a comment.gary F.
Better serviceEdyn J.
1 gentleman was working by himself, it did an awesome job but if it was at least 1 other worker the wait would not have been so long!Danielle T.
The wait time when vehicle was returned was outrageous. Sales associate kept taking calls.JOANNEM G.
Always keep with the customer until transaction is completed and the hook up of trailers is checked I was very satisfied with the service I had great service with a smile and no cell phone in hand wonderful job.ELUTERRIOSANTO B.
Customer did not leave a comment.Monique R.
Customer did not leave a comment.James S.
I believe improving the amount of professionalism would be a great benefit.Lashun I.
Fast and friendly staff.FRANKALLEN O.
Customer did not leave a comment.Linda D.
The trucksylvia H.
Customer did not leave a comment.Nicole C.
Customer did not leave a comment.JAMES B.
The manager which helped us was professional, knowledgeable and timely, which made the transaction smooth and painless, I most definitely will be coming here for all my Uhaul needs!DiQuentin B.
Manager was great and went above and beyond to answer any questions I had. Would definitely recommend.Rochelle L.
Friendly customer service!Robert R.
Happy to have a larger truck option at this location.Antonio A.
Customer did not leave a comment.Joesph L.
Bad customer service... unprofessional services.OSCAR P.
the mgr. was greatRufus G.
Customer did not leave a comment.Cynthia W. | First Impressions
This is a large company owned U-Haul facility. The main drawback to this store is that they were understaffed with only one person on duty, who was busier than a one-armed paper hanger, which resulted in a significant wait time due to the large number of customers present waiting in line. Considering that this was the day after Christmas probably explains why there was only one person on duty. The store was well stocked and the equipment was new, clean, and in excellent condition.Russell G.
Customer did not leave a comment.Jessica S. | Overall Experience
Customer did not leave a comment.Valarie F. | Overall Experience
The storage unit itself was just fine and the staff from the day of move in, however, the move out process was horrible. I submit my move out request prior to the payment due date and I received an email a little while later saying that I still needed to pay on the unit. I told them I sent out a request prior to the due date and I received ANOTHER email saying I owe. It makes me wonder whether you all are trying to take people's money or perhaps your system is unorganized. After calling up there, the lady says she saw my move in request and that someone would give me a call back. I received NO call back and just yesterday received another random email saying I owe. I respond to that one saying I already went through this and I have evidence to prove I do not owe you all. After no response, I finally receive an email including my receipt from my move out. HUH? I will definitely not be using the Uhaul at Dupont again. Also, the employees that sent these emails are Mary Treschenko and Sulma Culbertson.Aysia W. | Overall Experience
Customer did not leave a comment.DERRICKEDWARD C. | First Impressions
Provide unsubscribe link in emailThomas J. | First Impressions
Excellent staff and facility. I would highly recommend you.Kris S. | Overall Experience
Please make sure outside storage rooms drive up areas are clear of company parked vehicles. It's safer to maneuver trucks, it provides space for customer to move into storage rooms and makes a much more comfortable moving in or out experience for customers. Thank you!Valarie F. | First Impressions
Customer did not leave a comment.jabara t. | First Impressions
Thanks for keeping the property up the rest room clean and the inside cool during hot summer months. We had a unit on the outside at the U-Haul across from Bellwood on Jefferson Davis. When we emptied the unit it was just as clean inside as when we rented it. No bugs or rodents and no water had entered the unit. Thanks again we will rent there again if we should ever need your service.madeline m. | Overall Experience
Customer did not leave a comment.SHONDA M. | Overall Experience
The employees are great, but just need more of them on the weekends.James J. | First Impressions
Thank you for your service.frances m. | Overall Experience
They were very welcoming. And was able to help at all times of the day.Christopher P. | Overall Experience
Customer did not leave a comment.Stephen H. | Overall Experience
As always I am 💯 satisfied with the staff trucks and serviceChris W. | First Impressions
Rats got inside the storages and ate my clothesgeraldine g. | Overall Experience
Have very bad mice ..... at checkout I asked employee could I use the door n he said he didn’t no go ask someone else n pulled off n his car very unprofessional won’t ever recommend this locationSierra H. | Overall Experience
The GM at this location was helpful and resourceful!Chasmine B. | Overall Experience
Staff was rude and didn’t know what was going on! I was contacted several times about payment for a storage unit that I had signed a abandoned letter for months ago. Last rep hung up on me/very rude!!eve t. | Overall Experience
Very goo0 experience. Liked the deal with renting a vehicle and paying less for the storage. Helpful with getting me access to storage when swipe card failedJames J. | First Impressions
Service was excellent.James S. | Overall Experience
Every one in office was very well mannered and respectful and helpful.please give them a raisesandra v. | Overall Experience
N/ALyndon D. | First Impressions
Great jobMary ann C. | First Impressions
Unit smells and has a rat trap in it, not comfortingwendy q. | First Impressions
Long wait and understaffed.David T. | First Impressions
Always agreed to any requests madevirginia f. | Overall Experience
Great and immediate customer serviceStephen H. | First Impressions
Excellent, Outstanding Customer Service. Both representatives went above and beyond in assisting me with my U-Haul rental. They also offered me other products and services U-Haul had to offer.DESTINY W. | First Impressions
Nonedoretta s. | First Impressions
They said it would be a drive up to the storage they had Vehicles blocking both entrances you could not get to it had to walk to carry my stuff to the storageBILLY S. | Overall Experience
Customer service was excellent great communication and very helpful.Stacy S. | First Impressions
The service there was really excellent. I would highly recommend that location.Margaret a. | First Impressions
Good customer serviceThomas R. | Overall Experience
I had storage there for 6 years and very friendly staff and secure grounds.RAQUEL B. | Overall Experience
Terra was great! She was kind and very knowledgeable. I would use UHaul again because of her great customer service! Thanks UHaul for making my move smooth.Angela A. | Overall Experience
The facility satisfied my storage needs and the representatives were courteous. My only recommendation would be to add some lighting inside the units; hallway lighting is not always enough at night.Wilma M. | Overall Experience
Thanks!PATRICIA W. | Overall Experience
The woman whom closed out my account was extremely helpful and very courteous...she's a gem to your establishment.Daniel J. | Overall Experience
Nisha and the 2 ladies up front are always busy, but pleasant. Nisha has gone out of her way, above and beyond to make sure my family traveled safely whole towing a vehicle. Always great, and helpful.EVE L. | Overall Experience
Okrodney p. | Overall Experience
I would not get another storage unit with U-Haulantoinette f. | Overall Experience
no elevator for 2nd floor which made it impossible to get a unit that was the right size for my needs. ended up paying more for a larger unit that was available on the first floor. staff was great.Tracey T. | Overall Experience
Yes the manager is not professional and does not know how to treat customers or her employees. There needs to be a better well organized manager there to bring the facility where it needs to be.ALVIN H. | Overall Experience
Me rentaron el storage gratis por un mes.. El acceso fue bien segiro y me facilitaron todos los dollies para que se me haga mas facil mundarme!! Me encantoEva M. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!