Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have no improvement. The U-HAUL representative was very superb and helpful. Her team make sure I’d everything I needed for my long journey.
Othello K
Rating:
5.0
They where very nice as fast service
TREMAINE I
Rating:
5.0
Customer did not leave a comment.
Matthew W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rocio M
|
Overall Experience
Rating:
5.0
The people here are beautiful people and are willing to help in an way possible!
DAVID A
Rating:
5.0
Customer did not leave a comment.
JOSEPH D
Rating:
5.0
Awesome service
REGINALD W
Rating:
4.0
Customer did not leave a comment.
Daija H
|
Overall Experience
Rating:
4.0
I just want to give a shout out to the store manager (Tai ? I'm sorry I don't know how to spell her name). She was personable, helpful, patient, and funny. She helped to make the entire pickup process smooth and pleasant. Thank you!
MARY K
Rating:
2.0
Customer did not leave a comment.
Jonathan M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROBERT B
Rating:
5.0
Customer did not leave a comment.
LUIS A
Rating:
5.0
Customer did not leave a comment.
JAMES A
Rating:
5.0
Everything was just as expected.
KEITH D
Rating:
5.0
Very customer friendly, service has been super.
CRUZ H
Rating:
3.0
Customer did not leave a comment.
KIMBERLY G
Rating:
5.0
Great customer service.
MARVIN L
Rating:
5.0
The lady who helped us (taheisia maybe) was absolutely wonderful, helpful, and incredibly kind! 10/10 would recommend!!
TYLER Y
Rating:
5.0
Good customer service
Sheltry R
Rating:
5.0
We were very pleased with the service and caring nature of the staff.
KAREN N
Rating:
5.0
The staff took me 30 minutes early to check out and had me on my way quickly.
ANDREW H
Rating:
5.0
Vehicle had some electrical issues, especially with the critical USB outlets for phone charging / GPS. This points to a breakdown in maintenance policy, these issue are sometime hard to detect but critical to the operator. Dash lights dimmed on vehicle unpredictably, and made it impossible to find Drive, Reverse, etc. had to do it by feel. No radio for first half of trip! Vehicle was good mechanically, and had a smooth ride.
JOHN P
Rating:
3.0
The customer service at the location was fine but this is the second time in two weeks were I have rented a uhual trailer and it’s been a blow out in a tire. Losing time out of my busy schedule to have to wait for a repair. I feel I need to be reimbursed for this at this point
TARRECE W
Rating:
3.0
Customer did not leave a comment.
KEVIN E
Rating:
4.0
Hooking the trailer to my truck would have been nice
AARON E
Rating:
4.0
Customer did not leave a comment.
Olivia M
Rating:
4.0
Good experiance
THOMSON M
Rating:
3.0
The fuel gauge was not functioning properly.
Raymond B
Rating:
5.0
Check in person very knowledgeable
EBONY N
Rating:
5.0
Excellent service! Will come back again.
Wayne F
Rating:
5.0
Customer did not leave a comment.
JEFFERY W
Rating:
5.0
Customer did not leave a comment.
MELVIN B
Rating:
5.0
CUSTOMER SERVICE WAS GREAT!!!!
REGGIE T
Rating:
5.0
Staff was excellent and extremely helpful! Deserve a raise!!
DIANDRA B
Rating:
4.0
Customer did not leave a comment.
STANLEY W
Rating:
5.0
Truck was more than halfway empty other than that it was amazing
CYNTHIA O
Rating:
5.0
No complaints!
NICOLE L
Rating:
3.0
The manager was excellent. The young man who checked me in should have more training and not be so concerned with personal matters and people
KEVIN P
Rating:
5.0
The ladies at this location were fantastic!
ANDREW H
Rating:
5.0
Customer did not leave a comment.
STARLYN M
|
Overall Experience
Rating:
3.0
Fill up the vehicle with gas and clean out the trash from the truck I had to throw a bag of trash from the back of truck
MARY C
Rating:
5.0
The representative was very cordial and made the process easy. The truck was clean and overall the process was great. I would use this service again and recommend to others
JAMEEN S
Rating:
5.0
Just keep up with the great customer service your team has!
BARBARA C
Rating:
3.0
Customer did not leave a comment.
Leravien H
|
Overall Experience
Rating:
3.0
Right now I can't think of anything I was satisfied
EMMA J
Rating:
5.0
Customer did not leave a comment.
RONALD E
Rating:
5.0
Customer did not leave a comment.
JAMAL D
Rating:
5.0
T was delightful
ASHLEE B
Rating:
3.0
Customer did not leave a comment.
RONALD L
Rating:
1.0
One employee was completely rude one nice the rude one when I wanted didn’t greet practically yelled do u have a reservation then answered a phone called stayed on call for what seemed to be excessive time I arrived to pickup van before 9 didn’t leave till close to 10 had gone make a deposit because I was charged upfront I have used uhaul several time never paid full upfront alway when I finished also wasn’t informed of the additional charges bad expierience all round no name were given to me I was called by my first name tho
CINDY G
Rating:
5.0
The U-Haul associate took the time to make sure truck was clean before we used it! Very nice and helpful!!
ANIKA P
Rating:
5.0
Customer did not leave a comment.
TWJUAN M
Rating:
5.0
The manager was kind and very professional with handling my transactions with the U haul Business., she handled all my needs and concerns
Esther L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CARLTON D
Rating:
3.0
Customer did not leave a comment.
MARGIE B
Rating:
4.0
Customer did not leave a comment.
TARAS B
Rating:
5.0
Ty was very professional I appreciate her good customer service.
RENE W
Rating:
5.0
Nothing. Customer service was excellent as well as the equipment
NAJLA S
Rating:
5.0
Customer did not leave a comment.
SAMEDRA D
Rating:
5.0
Great Customer Service
VAN D
Rating:
4.0
Customer did not leave a comment.
BRANDON D
Rating:
5.0
this people are great !
RUDY B
Rating:
4.0
Customer did not leave a comment.
CHARLA A
Rating:
5.0
Only place I will use
Latanya L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SAEED L
Rating:
5.0
Very good
JOHN Y
Rating:
5.0
Customer did not leave a comment.
LENISE C
Rating:
5.0
Customer did not leave a comment.
Barbara M
Rating:
4.0
Customer service always excellent, especially from Manager.
IVA M
Rating:
5.0
At both locations both managers were excellent and very professional and I appreciated the help and recommendations provided when moving to our first home.
CHRISTOPHER A
Rating:
5.0
Customer did not leave a comment.
REYES M
|
Overall Experience
Rating:
5.0
Good customer service 👍
DUANE H
Rating:
1.0
Customer did not leave a comment.
LYNITA L
Rating:
5.0
My rental experience was excellent. The trailer was available at the time and location that I preferred and the staff couldn't have been any more helpful.
I will use this location in the future for any of my needs.
TERRY R
Rating:
5.0
Customer did not leave a comment.
EARL S
|
First Impressions
Rating:
4.0
N/A
EDWIN D
Rating:
5.0
Great experience. Both the management and staff went above and beyond. Thank you guys!
Cornelius T
Rating:
5.0
Service quality of the truck was excellent
RONALD D
Rating:
5.0
Customer did not leave a comment.
Shakur P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
AUDRA S
Rating:
5.0
Customer did not leave a comment.
LADONNA W
Rating:
5.0
Customer did not leave a comment.
ELEANOR P
Rating:
5.0
Excellent service, very kind and very patient! Highly recommended!
ANDRE C
Rating:
5.0
The general manager was amazing and very helpful at this location
Cameron W
Rating:
5.0
Customer service agent was was very helpful and polite.
Sandra V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EUGENE C
Rating:
5.0
Continue doing what you do.
Providing excellent customer service.
glen h
Rating:
5.0
Capri and Vontermisia are great , welcoming , and extremely helpful . 10/10 thanks for everything
JAMARCUIS M
Rating:
5.0
Customer did not leave a comment.
JAMES R
Rating:
5.0
Customer did not leave a comment.
ANDRII B
Rating:
5.0
Very helpful, courteous and truly went the extra mile to get us in and out quickly
BRIAN L
Rating:
5.0
Customer did not leave a comment.
Shana S
Rating:
5.0
This location is the best. Always professional, courteous and above all else, friendly.
JOSEPH M
Rating:
5.0
Excellent customer interface with the lady at the front desk!!!!!
JOHN G
Rating:
5.0
Taheisha was very helpful. She made it one of my most easiest and fastest experiences I have ever had at U-haul.
JUAN C
Rating:
5.0
Customer did not leave a comment.
ROBERT M
Rating:
3.0
Although he was nice, he was certainly very preoccupied.
JOHN R
Rating:
3.0
Overall the location has improved over the last few months. However at some times the vans interior are clean but exterior are dirty (muddy)
KYLE E
Rating:
5.0
Excellent customer service!!! By far the best U-Haul location I’ve been to in Richmond, Va.
ANGELA B
Rating:
5.0
Customer did not leave a comment.
ANDREAU V
Rating:
5.0
It was quick service and friendly
KENETH M
Rating:
5.0
Ty was dynamic and professional. Plus, a great personality.
THOMAS L
Rating:
5.0
U-Haul employees were very friendly and efficient. I was only there a few minutes.
MICHAEL S
Rating:
4.0
Taheisha Brower absolutely took care of me and my mother. I moved my mom from VA to FL the week before Christmas (yikes!). Taheisha found our truck and trailer when it was mistakenly at another office, her customer service was impeccable. We had many trials and tribulations during the trip with the trailer but they finally got taken care of - Taheisha "made it right!". Thank you so much, you're a jewel.
Tamara S
Rating:
5.0
Customer did not leave a comment.
PEGGY L
Rating:
5.0
Customer did not leave a comment.
William R
|
Overall Experience
Rating:
5.0
Service was perfect!
GREGORY P
Rating:
5.0
Customer did not leave a comment.
TROY K
Rating:
3.0
Customer did not leave a comment.
VIOLA W
Rating:
5.0
Customer did not leave a comment.
KEVIN B
Rating:
5.0
Customer did not leave a comment.
YAMINTHON R
Rating:
5.0
Customer did not leave a comment.
Darby C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KARLA Z
Rating:
4.0
Customer did not leave a comment.
Sheila s
|
First Impressions
Rating:
5.0
I appreciate the great customer service I receive and the help I receive
ROSE C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kathleen S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
rene t
|
Overall Experience
Rating:
5.0
Heather and Jimmy were very helpful. Kind, courteous and went above and beyond to make my move out experience smooth and easy.
Marcellus A
|
Overall Experience
Rating:
5.0
My experience with U-Haul storage was great. I never had any bad experience with u all. For all the years I stored my goods with u all I had no bad experience. My experience was great. Thank u
linda h
|
Overall Experience
Rating:
5.0
Ty did a really nice job explaining the details of the rental agreement. She looked out for a convenient storage space. Thanks to her thorough follow through I am able to relax for this part of the move.
Kevin A
|
First Impressions
Rating:
5.0
I had no problem with the storage unit. One thing I would fix is your on line app. It's confusing!
wood w
|
Overall Experience
Rating:
5.0
Manager Tye was very helpful. She assisted me in determining the storage size I needed. Several employees greeted me as I was being helped, and everyone was very polite.
Tonja M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
lillian h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
rayford d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
THOMAS L
|
Overall Experience
Rating:
5.0
Staff and Management worked hard to make sure we had everything we needed from the time we placed the storage order all the way out the door! Extremely friendly! 10/10 service! When we got to our storage area it was well cleaned and maintained. They even went the extra mile since we had booked a one way truck in making sure we could turn in the truck there. Very grateful for them helping us save time and energy.
stanley h
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Caryn L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rhondeshia M
|
Overall Experience
Rating:
5.0
Great experience!
aja r
|
First Impressions
Rating:
5.0
I want to say thank you at specially to the marketing manger and Megan they are awesome. The marketing manger DuPont was so helpful she fixed what the other person well staff miss told me. I’m so thankful for the marketing manger and Megan. Awesome supervisors they are great. One point I had or needed to pay with two spiky payments staff told me no but Megan was willing to work with me that time and between the marketing manger I bevive Cynthia if not correct name DuPont chesterfield va that lady who completed 10 years with U-Haul her she is awesome!!! Thanks to both of you!!!!!
rachelle b
|
Overall Experience
Rating:
5.0
BEST experience ever!!! Thank you so much to Isaiah Vannote the manager... He was super awesome.
ALEXA S
|
First Impressions
Rating:
5.0
I wished they offered military discounts.
Shayan S
|
First Impressions
Rating:
4.0
I ordered a lock for my storage unit and it was never left in the unit the office was closed had to go purchase one so my stuff was locked and secure.
KENDRA G
|
Online Move In
Rating:
5.0
The customer service is amazing
Kristina H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vincent H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Broquazsha M
|
Overall Experience
Rating:
4.0
More expensive than others.
Clarence D
|
First Impressions
Rating:
5.0
Everyone there was helpful, understanding and professional
David S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Kristina H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Catherine H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Renee T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Torria B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ricardo J
|
Overall Experience
Rating:
5.0
I love Keisha that work at my location. I have my stuff was very nice and helpful and understand everything I was going through.
Sarina G
|
Overall Experience
Rating:
3.0
The woman staff at this location is rude and unprofessional.
Rashida G
|
Overall Experience
Rating:
5.0
I love uhaul, they have been the go to moving/storage/rental company my whole life. You guys are consistent and client satisfactory.
Mercy B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Antenyse W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tiffany J
|
Overall Experience
Rating:
5.0
Both ladies were awesome from the beginning to the end.
Chad K
|
First Impressions
Rating:
3.0
Due to excess card n poor staff did not have 24hour excess finally reaching store mgr it got fixed
Joseph R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael J
|
First Impressions
Rating:
1.0
I experienced issues with a certain individual for saving card that wasnt in my auto pay without my permission. That was my biggest problem. I also was overcharged for a Uhaul and never got refunded. Other than that most of the staff was professional and helpful .and the place itself was clean and organized.
Dana C
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Lamontae B
|
Overall Experience
Rating:
5.0
I came when I got evicted and for a few months I was not in a permanent position at the time but now as of 2 weeks ago I am.... they assisted me in avoiding my units to be put up for auction cus I was out of clues on what to do and they help me keep my units THANX🌹-Nicole L
nicole l
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jawon P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Catherine H
|
Overall Experience
Rating:
4.0
Extremely helpful. Only thing is the rental with all the extra fees was more than I had planned. Otherwise everything was great!
rosanne m
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Marqui C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
RACHELYVETTE S
|
First Impressions
Rating:
3.0
The only issue is the mice
DEBORAH H
|
Overall Experience
Rating:
3.0
I was told they didn't have mice. When I walked in on June 3rd @3:30pm a mouse greeted me in the hallway. So I asked for a refund I just rented last week. Thank goodness I didn't bring my stuff there. I don't have mice nor do I want them in my home.
Doris P
|
Overall Experience
Rating:
5.0
This was my first time in years dual using a storage, I was fine and normal with it, but my friend was concerned that the boards at the bottom and top were really roughed up, but she utilized it anyway, might want to consider this one replacing some of the boards so it can hold furniture.
Deanna B
|
Overall Experience
Rating:
5.0
That was very thoughtful
Tyrone R
|
Overall Experience
Rating:
5.0
I am really grateful for the rent now option. The only thing I forgot to request was 24 hour access and add that to this unit as well.
Deanna B
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Zena T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
sherri w
|
Overall Experience
Rating:
3.0
Management was bad a few months ago when I had to have my lock removed... I paid the lock Smith personally and was still charged the next month. I brought it to the managers attention he blew me off and said he would investigate it and never remedied the situation..
Kenneth H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wanda C
|
Overall Experience
Rating:
5.0
Great place and great people.
Denise A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Latanya L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rashida G
|
First Impressions
Rating:
5.0
Mr. Joe was Excellent in his work and I appreciate all his help
Mercy B
|
First Impressions
Rating:
5.0
Thank You Aaron and staff for your great customer services keep making it happen.
Chiquita L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Wanda C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Leravien H
|
First Impressions
Rating:
5.0
Great services from both guys who had assisted me. I can’t remember their names but they were both great and excellent customer service. Great team you guys.
Jessica C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Lisa W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kelsey G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DEBROAHYVONNE H
|
First Impressions
Rating:
4.0
Great customer service
RACHELYVETTE S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Lakesha H
|
Overall Experience
Rating:
5.0
Thanks!
PHILSHANDA W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Suquesta W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lawson P
|
Overall Experience
Rating:
5.0
Yes I would recommend this U-Haul the staff was very friendly the manager as well very helpful nice clean establishment very professional.
Denise A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
EDWARD L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Barbie R
|
First Impressions
Rating:
3.0
Unit at very end near street. A pile of trash right around the corner from unit. Concerned about the security of my unit as there's no gate enclosure.
rosanne m
|
First Impressions
Rating:
4.0
My bin was outside all of my stuff had pollon all over it I used u haul before and I never had a problem until now ,,but I will never use a outdoor storage again at the dupoint storage,I will recommend others to use,just not the outside units
Shirley R
|
Overall Experience
Rating:
5.0
Seamless process, friendly staff! Overall good experience from move to storage!!!
LAMARANDRE B
|
Overall Experience
Rating:
3.0
I always had a peaceful experience. A whole lot of searching of self took place with me. Not having some of my most memorable possessions tucked away from you but having a place to feel that is ok protecting them is super cool. And it's a push to better your life so you won't have to separate from your belongings. Thank you!
Donvell A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PHILSHANDA W
|
First Impressions
Rating:
5.0
Great customer service.
Michelle C
|
First Impressions
Rating:
4.0
The screws on my unit were busted the entire time. By busted, I mean, the screws holding the lock on were just sitting in two oversized holes so all anyone had to do to access my unit was to use there hand to pull off the lock area. I always got the same response, well we have cameras.
No one ever messed with my unit. But still would've been nice to have that extra security of a locked storage unit I should've had the whole time.
The bathroom finally got fixed within the last few months. The storage facility is well lit and always clean.
Every person I talked to, in the office, was professional and courteous. The housekeeper was always friendly and a sweet woman to talk too. I have recommended this U-Haul and would recommend again, even with my broken lock. I am writing this in hopes that corporate can finally send the stores the right supplies to fix said issue. Since everytime it was ordered, the hardware would not come or wasn't available.
Thank you.
ann f
|
Overall Experience
Rating:
5.0
Very nice and helpful staff!!
Suquesta W
|
First Impressions
Rating:
5.0
Es muy buen. Lugar me encanto es privado y limpio
Alejandro S
|
First Impressions
Rating:
5.0
Mario was a great and very knowledgeable staff!
bowman i
|
First Impressions
Rating:
5.0
Very pleasant and helpful.
Vanessa E
|
Overall Experience
Rating:
5.0
I canceled this morning.
Vanessa E
|
First Impressions
Rating:
5.0
The attendant that assisted me helped me tremendously. she was excellent at n her position
Esther L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
josephine w
|
First Impressions
Rating:
5.0
Clerk was very professional and was a great help to me. Highly reccomend
PATRICIAHOWARD B
|
First Impressions
Rating:
5.0
Super friendly and helpful, slow computers however, making checking time consuming. People were awesome.
AUTUMNSEARS F
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Vivian C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ATORRIADAYNEISHA R
|
First Impressions
Rating:
4.0
Ms. Shirley was friendly, kind, and very polite.
Tina W
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Robert R
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
MYAKEJADE B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DINAMARIE M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DON R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ATORRIADAYNEISHA R
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
TARA M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DONNALEEC B
|
Overall Experience
Rating:
5.0
.
Nicole P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MICHAEL T
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
TOYAHLAVELLE H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
jewel b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
AMYI S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
linda g
|
First Impressions
Rating:
2.0
The staff was very helpful anytime I needed assistance. However, a mouse and dust were found in the unit causing me to have to throw away everything.
Alexis S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthony C
|
Overall Experience
Rating:
5.0
Very very helpful and i really appreciate that!!
VANCE C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Charles B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pacynthia G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ADEFOLAJU O
|
First Impressions
Rating:
1.0
Card stayed on autopsy and had a storage manager charge my card without permission no one ever know what is going on
Nakeisha H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christaine G
|
First Impressions
Rating:
5.0
I have had really bad experiences with haul in the past as a long time customer. I have been dealing with a lot of heal issues. I finally had a pleasure of meeting Ms. Cynthia and oh my God I was so please so so pleased I couldn’t believe I was dealing with UHaul . She is definitely an assist to this company. Thank You Ms. Cynthia and UHaul.
PATRICIA S
|
Overall Experience
Rating:
5.0
Staff was kind, accommodating, and cooperative.
Renee T
|
First Impressions
Rating:
2.0
Company continues to contact me to pay my bill.
I had the space for 3 days and signed out with them.
No communication between employees. Going to see them face to face asap
shirley w
|
Overall Experience
Rating:
4.0
The only challenge we experienced is our passcode to enter the facility did not work.
Sherill B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cynthia W
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Jessica S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Valarie F
|
Overall Experience
Rating:
2.0
The storage unit itself was just fine and the staff from the day of move in, however, the move out process was horrible. I submit my move out request prior to the payment due date and I received an email a little while later saying that I still needed to pay on the unit. I told them I sent out a request prior to the due date and I received ANOTHER email saying I owe. It makes me wonder whether you all are trying to take people's money or perhaps your system is unorganized. After calling up there, the lady says she saw my move in request and that someone would give me a call back. I received NO call back and just yesterday received another random email saying I owe. I respond to that one saying I already went through this and I have evidence to prove I do not owe you all. After no response, I finally receive an email including my receipt from my move out. HUH? I will definitely not be using the Uhaul at Dupont again. Also, the employees that sent these emails are Mary Treschenko and Sulma Culbertson.
Aysia W
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
DERRICKEDWARD C
|
First Impressions
Rating:
1.0
Provide unsubscribe link in email
Thomas J
|
First Impressions
Rating:
5.0
Excellent staff and facility. I would highly recommend you.
Kris S
|
Overall Experience
Rating:
5.0
Please make sure outside storage rooms drive up areas are clear of company parked vehicles. It's safer to maneuver trucks, it provides space for customer to move into storage rooms and makes a much more comfortable moving in or out experience for customers. Thank you!
Valarie F
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
jabara t
|
First Impressions
Rating:
5.0
Thanks for keeping the property up the rest room clean and the inside cool during hot summer months. We had a unit on the outside at the U-Haul across from Bellwood on Jefferson Davis. When we emptied the unit it was just as clean inside as when we rented it. No bugs or rodents and no water had entered the unit. Thanks again we will rent there again if we should ever need your service.
madeline m
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
SHONDA M
|
Overall Experience
Rating:
4.0
The employees are great, but just need more of them on the weekends.
James J
|
First Impressions
Rating:
5.0
Thank you for your service.
frances m
|
Overall Experience
Rating:
5.0
They were very welcoming. And was able to help at all times of the day.
Christopher P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Stephen H
|
Overall Experience
Rating:
5.0
As always I am 💯 satisfied with the staff trucks and service
Chris W
|
First Impressions
Rating:
1.0
Rats got inside the storages and ate my clothes
geraldine g
|
Overall Experience
Rating:
1.0
Have very bad mice ..... at checkout I asked employee could I use the door n he said he didn’t no go ask someone else n pulled off n his car very unprofessional won’t ever recommend this location
Sierra H
|
Overall Experience
Rating:
5.0
The GM at this location was helpful and resourceful!
Chasmine B
|
Overall Experience
Rating:
1.0
Staff was rude and didn’t know what was going on! I was contacted several times about payment for a storage unit that I had signed a abandoned letter for months ago. Last rep hung up on me/very rude!!
eve t
|
Overall Experience
Rating:
4.0
Very goo0 experience. Liked the deal with renting a vehicle and paying less for the storage. Helpful with getting me access to storage when swipe card failed
James J
|
First Impressions
Rating:
5.0
Service was excellent.
James S
|
Overall Experience
Rating:
5.0
Every one in office was very well mannered and respectful and helpful.please give them a raise
sandra v
|
Overall Experience
Rating:
5.0
N/A
Lyndon D
|
First Impressions
Rating:
5.0
Great job
Mary a
|
First Impressions
Rating:
1.0
Unit smells and has a rat trap in it, not comforting
wendy q
|
First Impressions
Rating:
3.0
Long wait and understaffed.
David T
|
First Impressions
Rating:
5.0
Always agreed to any requests made
virginia f
|
Overall Experience
Rating:
5.0
Great and immediate customer service
Stephen H
|
First Impressions
Rating:
5.0
Excellent, Outstanding Customer Service. Both representatives went above and beyond in assisting me with my U-Haul rental. They also offered me other products and services U-Haul had to offer.
DESTINY W
|
First Impressions
Rating:
1.0
None
doretta s
|
First Impressions
Rating:
1.0
They said it would be a drive up to the storage they had Vehicles blocking both entrances you could not get to it had to walk to carry my stuff to the storage
BILLY S
|
Overall Experience
Rating:
5.0
Customer service was excellent great communication and very helpful.
Stacy S
|
First Impressions
Rating:
5.0
The service there was really excellent. I would highly recommend that location.
Margaret a
|
First Impressions
Rating:
5.0
Good customer service
Thomas R
|
Overall Experience
Rating:
5.0
I had storage there for 6 years and very friendly staff and secure grounds.
RAQUEL B
|
Overall Experience
Rating:
5.0
Terra was great! She was kind and very knowledgeable. I would use UHaul again because of her great customer service! Thanks UHaul for making my move smooth.
Angela A
|
Overall Experience
Rating:
5.0
The facility satisfied my storage needs and the representatives were courteous. My only recommendation would be to add some lighting inside the units; hallway lighting is not always enough at night.
Wilma M
|
Overall Experience
Rating:
5.0
Thanks!
PATRICIA W
|
Overall Experience
Rating:
5.0
The woman whom closed out my account was extremely helpful and very courteous...she's a gem to your establishment.
Daniel J
|
Overall Experience
Rating:
5.0
Nisha and the 2 ladies up front are always busy, but pleasant. Nisha has gone out of her way, above and beyond to make sure my family traveled safely whole towing a vehicle. Always great, and helpful.
EVE L
|
Overall Experience
Rating:
2.0
Ok
rodney p
|
Overall Experience
Rating:
2.0
I would not get another storage unit with U-Haul
antoinette f
|
Overall Experience
Rating:
4.0
no elevator for 2nd floor which made it impossible to get a unit that was the right size for my needs. ended up paying more for a larger unit that was available on the first floor. staff was great.
Tracey T
|
Overall Experience
Rating:
1.0
Yes the manager is not professional and does not know how to treat customers or her employees. There needs to be a better well organized manager there to bring the facility where it needs to be.
ALVIN H
|
Overall Experience
Rating:
5.0
Me rentaron el storage gratis por un mes.. El acceso fue bien segiro y me facilitaron todos los dollies para que se me haga mas facil mundarme!! Me encanto
